★ 5

They all call me by name when they see me and help me when I'm in need. It is a friendly place to visit.

Source: Google

★ 5

Love the classes. Instructors are motivating and energetic

Source: Google

★ 5

Source: Google

★ 4

My student's instructor is the best person in giving great guidelines to all the swimmers. We need more such coaches! Also the monthly fee has increased extra $25. This was an unexpected change, it was quite affordable with $100 earlier and may attract more people to join if the management is able to reinstate the earlier price.

Source: Google

★ 5

Very good ymca

Source: Google

★ 1

Setting the low bar for local youth sports.

Source: Google

★ 1

Disappointed and Frustrated with Recent Changes

I joined the YMCA specifically for a weekly dance class that was held in a proper exercise room. Unfortunately, that room has now been converted into manager offices, and the class has been moved to the gymnasium—where half the court is still used for basketball during our session. It’s noisy, distracting, and simply not the environment we signed up for.
To make matters worse, several popular classes have been cancelled or relocated, and the locker rooms are consistently smelly and moldy, which raises serious concerns about cleanliness and maintenance.
Many of us are considering canceling our memberships. We've voiced our concerns, but the management seems indifferent. It’s incredibly disappointing to see a community-focused organization disregard the needs of its members like this.
I hope the YMCA reconsiders these decisions and starts prioritizing member experience again.

Source: Google

★ 5

So good it’s the best

Source: Google

★ 1

I typically consider the YMCA a safe and consistent place to reset, especially during difficult seasons. But today’s experience at this location, which was my first time visiting this branch, was disappointing and unprofessional.
When I stopped in to use the facility, I clearly stated that I have a nationwide membership. That information was either ignored or dismissed. One staff member assisting another individual asked me a follow-up question, and when I repeated that I was nationwide, he then asked me my name—not to assist, but in a tone that implied I was being dishonest or trying to sneak in.

Staff, including those assisting members with special needs, should be trained on how to treat all guests with dignity, clarity, and kindness. There’s a way to verify information without suspicion or condescension.

Thank goodness I didn’t have to stay, since the women’s locker room was closed for cleaning in the middle of the day (because of course it was 🙃).

The tone, the energy, and the interaction fell short of what the YMCA claims to stand for.

Source: Google

★ 5

Source: Google

★ 3

Generally good facility but would have been even great if it includes sauna with steam too

Source: Google

★ 5

Source: Google

★ 5

It's exciting to see so many new faces enjoying and using the local YMCA in Coppell! When the parking lot is almost full, it really makes me smile, knowing how many people in the community the Y is serving.

Source: Google

★ 1

I only got one problem with this place. Sometimes the swim team does not stay within their schedule and extends their
practice. And somehow they are “prioritized” over normal people like us?

So we just drive here, not allowed to swim, and then drive back?

Source: Google

★ 2

My girls usually go for swimming lesson but the girls changing room (under 15) are horribly smelly and toilets are dirty. The periodically cleaning of girls changing room are not done. Kids were about to vomit in that changing room due to the bad smell. And in this situation the staff also not willing to use the women changing room to the kids even with adults supervision.

Source: Google

★ 5

Source: Google

★ 5

Great place to socialize and keep the fitness going !!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I have been a member for many years, my children grew up coming here. The janitor Carlos keeps the facility sparkling clean besides being courteous. Front desk staff are very helpful and the gym has all the equipment needed and more. Plenty of programs and classes for all ages. Very safe and family oriented as any YMCA should be!

Source: Google

★ 5

Source: Google

★ 1

Resubscribing today, called yesterday. The gentleman I talked to said I could do it over the phone. I wanted it to start today so he said just call in tomorrow. Then when I called in today Josey (young lady) or someone at front desk said I can’t do it over the phone and I had to come in. When I came in an older lady said the staff were told different things. So, I asked what is the actual policy? They said they can do it over the phone and I asked why didn’t they call me and let me know? They said they didn’t have caller id. Called the main line and my number was shown. I also asked for a supervisor both front ladies said supervisor was not available. Later a lady named Kimberly who I think was the manager stopped by. Overall a bad experience. Training is bad, communication is bad, and the ability to not call a supervisor is also bad.

Source: Google

★ 5

Love love love this place. As a mom I love they have child watch for the little ones. Everyone is so nice it's like visiting family. My toddler loves the staff. I feel so comfortable and a part of the community while maintaining a healthy lifestyle.

Source: Google

★ 5

Amazing coaches and passionate people

Source: Google

★ 5

Source: Google

★ 5

Coppell Y is a great place to exercise, swim, and take classes. Very good professionals, and very friendly spirit overall. I highly recommend it.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

The best ymca I have ever been to in my life

Source: Google

★ 5

Source: Google

★ 5

I have been going to the coppell ymca for 6 years now I love the family vibe. Nice gym and staff I tell everyone I know to come get membership .

Source: Google

★ 5

Shreya is an amazing teacher. At 37, I’ve struggled with learning to swim my entire adult life. I’ve taken several swim classes in the past, but always left feeling like I didn’t reach my goals. When I signed up for lessons at the YMCA, I wasn’t expecting much, but Shreya has completely exceeded my expectations. She has a remarkable ability to push me out of my comfort zone while still making me feel safe enough to take risks. I really appreciate how she gives me clear, constructive feedback on what I need to work on. I’ve made so much progress that I’ve already signed up for another month of lessons. It feels incredibly freeing to finally overcome something that once seemed so daunting.

Source: Google

★ 5

I love the warmth and professionalism of the staff. The campus is always kept clean and equipment is clean and newer models. The programs and instructors are tailored for each student to receive maximum benefits. Overall great establishment and well led staff.

Source: Google

★ 5

Clean facility friendly staff comfortable
Able to complete my walk and lift weights at the same place. Just Great!

Source: Google

★ 1

to whom this email concerns.
I am writing this email to inform you on the opening time today on 2/3/2025 at the copell YMCA. I chose the copell YMCA as it is the closest YMCA to me but I do go before working leaving me only to an hour workout when I arrive.
I and several other arrived at 5 am waiting outside for someone to open the door so that we could work out. No one arrived and we all stood out there until 6 o clock. One woman even came from out of town and it was her first time and she was in disbelief with how long we were standing outside. I am highly disappointed in your staff's performance this morning. I hope you all can do better in the future.
Thanks!

Source: Google

★ 1

It’s 5:50 in the morning I’ve been standing outside since 5 along with multiple other people ready to workout and there’s not a single staff member here , the lights are off inside and doors are closed. This is not okay. 🤦🏽‍♀️ not to mention I drove 30 minutes.

Source: Google

★ 5

Source: Google

★ 5

Easy access to workout equipments, Clean facility and great staff.

Source: Google

★ 5

The Coppell Family YMCA is OUTSTANDING! It is a family on its own. Not only are we able to experience great programs, but good friendships are developed as well.

Source: Google

★ 5

Source: Google

★ 1

Not satisfied!

Source: Google

★ 5

Source: Google

★ 1

Private swim lessons are not worth it here. College kids are teaching and within 4 weeks there has been one teacher change and 2 reschedules. That’s not what is expected out of a private lesson for what it costs. Even group lessons in other places are taken more seriously.

Source: Google

★ 4

Friendly personnel willing to help you. Prices is something that need to be reviewed, since other options are less expensive and have better equipment. Please consider it.

Source: Google

★ 5

My family and I love our Coppell YMCA! We've had the best experience with the staff there and especially the Child Watch staff. I couldn't have asked for a better group of women that take care of my kids so well and pour into them with care and God's love. This allows me to have time to work out and feel more in shape. I love walking in and having people I know say HI and I feel welcomed. I've been so happy with the equipment, classes and all of the family friendly events that have come up over the years we've been members. THANK YOU for Parent's Nights Outs and community events and discounted swim lessons and so much more.

Source: Google

★ 4

The staff is welcoming, and the facility is excellent.

Source: Google

★ 5

Source: Google

★ 5

Friendly staff, clean equipment and exercise areas, lots of class times for older adults and great swimming facilities.

Source: Google

★ 5

Source: Google

★ 5

This YMCA is absolutely amazing! I drop my kids off in the childcare and go workout. Every staff member here is so kind and helpful, and the facilities are kept very clean. The classes are excellent. Ive already recruited two friends to join, too because it’s so great!

Source: Google

★ 5

Source: Google

★ 1

Didn’t get a chance to join… came in to ask about membership and wanted to see the facility.. the lady at the desk states she needs me to fill out a guest form.. perfectly fine.. but my name, phone number and email should be enough for just looking around.. the lady says I need to fill out- name, address, phone number, email, birthdate, emergency contact name and phone number.. that is invasion of privacy.. just to see the facility.. before hopefully joining… You’re going to loose a lot of customers.

Bad consumer service… 👎🏽 👎🏽

07/14/24 Update- Thank you for your response, I do understand and appreciate that, safety is important. But you don’t need my address, an emergency contact and their contact information to ensure that. Name , phone number and email address should suffice.

Thank you.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

I'm very pleased with the environment. Front desk staff are very polite and helpful.

Source: Google

★ 5

Source: Google

★ 5

Lots a different equipment to use . Facility is well matched for its customers

Source: Google

★ 2

Love the swim classes my son takes here--great staff who are great with kids. Hate that the only way into the pool is for me to enter the boys' locker room where boys 15 and younger would then have a grown woman in their space, or through the womens' where naked women would have a strange male child in their space. We don't need to utilize the locker rooms, so why is the only way to enter the pool through rooms of people in vulnerable positions? That's gross and unnecessary.

Source: Google

★ 5

My son had a wonderful experience with the Swim Team at Coppell Family YMCA! The coaches were truly dedicated and supportive, helping each swimmer improve their technique and build confidence in the water. The team atmosphere was inclusive and motivating, fostering a strong sense of community and teamwork. Additionally, the facilities were well-maintained, providing a great environment for training and competitions. Overall, it was an enriching experience that combined fitness, fun, and friendship.

Source: Google

★ 5

Source: Google

★ 5

Excellent service with reasonable cost!

Source: Google

★ 5

Very nice place and friendly staff

Source: Google

★ 5

Ok

Source: Google

★ 5

Coaching team has really stepped up.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Been a member for 20+ years and appreciate the staff. But wish the Y was open later especially on the weekends!

Source: Google

★ 5

Great place with great staff members all around!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The facility offers a wide range of activities and programs suitable for all ages and fitness levels. The staff is friendly, knowledgeable, and always ready to assist. The welcoming atmosphere and community-oriented approach make it a great place for individuals and families to achieve their fitness and wellness goals. Overall, my experience at Coppell Family YMCA has been positive, and I believe others would benefit from it as well.

Source: Google

★ 5

Source: Google

★ 5

Love it there

Source: Google

★ 5

Nice swimming pool

Source: Google

★ 5

We love the Y! The staff is all super kind and will always help us with anything we need. They even got to know our two kids when we’d bring them with us to workout, and would give them fist bumps when they ran up to them. Willie, the director, is super friendly, kind, and helpful!

Source: Google

★ 5

Thursday night Cycle will kick your butt! Great facility and wonderful staff. I use Childwatch every week and my kids love it. My girls absolutely love Josie. She treats them with so much love and care.

Source: Google

★ 5

Source: Google

★ 2

My two stars is because I can only consider the kindness of the swimming instructors. Everything else is a real disaster. Coordination is very poor. For swimming lessons I prefer to pay a little more to an independent instructor who really dedicates the necessary time to my son. This staff grabbed many apprentices at the same time and only give them 30 minutes, rarely started at the stipulated time, always late, and if they start later, they still finish at the stipulated time to finish (less than 30 minutes).. I do not recommend it if you really want your child to learn to swim correctly and you do not want to waste your time and money.

Source: Google

★ 5

Good place for all ages for swimming, games, Jim etv

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

All the instructors have been attentive and made the time to get each child in the class comfortable in the water. The class was nice and small, only 3 kids for one instructor. I am very happy with the progress my beginner made during this class!

Source: Google

★ 5

Source: Google

★ 1

If I could give 0 stars I would. Went for a birthday party in the aquatic center this afternoon and it was the worst experience. There was light rain just as the party was supposed to start with slight thunder so they wouldn't let the kids swim. 30 minutes go by and they say there was lightening (there wasn't) and said we had to wait another 30 minutes. That time passes and suddenly they say we have to restart the timer and the kids still can't swim. The host asked for a refund for the party and the teens running the show basically told her since the party had "started" there was nothing they could do. It was almost like it was a game to her. We adked about moving to the indoor pool since no one was there, we were told it was closed, asked about just a party room, told no. They literally made zero atempts to work with the host. We all left without EVER getting into the pool that was rented. Worst experience I've ever had with a YMCA.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Facilities were great, but specifically the staff and business staff always seem to be "on point". Specifically Tirzah Anderson, I emailed her with a simple question and she was quick to not only answer the question at her earliest convenience but also resolved the concern. She and her fellow co-workers are the reason my family and I have been members of YMCA in every city we've resided.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I teach Zumba, Zumba Gold and Drumba there. This place is like a family place. Love it.

Source: Google

★ 5

I love the Coppell Family YMCA. It is a very clean facility with helpful staff. They have awesome membership staff and trainers.
They also have a different variety of programs such as Sports, fitness, Swim and After school. These programs are very impactful in the community and I would highly recommend for all to join.

Source: Google

★ 5

The Y has state of the art fitness equipment, a clean facility, and knowledgeable personal trainers that can help you reach your health and wellness goals.

Source: Google

★ 4

Source: Google

★ 5

Love the facility! There's a variety of equipment and it's always pretty clean. I've been coming to Coppell YMCA for personal training sessions with Abby. She's an amazing personal trainer! She understands my goals and helps me reach them. She's very motivating and not only focuses on strength training, but also helps me stay on track with my calorie intake and protein goals.

Source: Google

★ 5

I love coming to The Coppell Family YMCA! They have seminars every month over a new topic within Mental Health. Coppell C.A.R.E.S. has helped educate me and open my mind. The staff are so friendly and the gym is very clean!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice front desk
Welcoming

Source: Google

★ 5

Source: Google

★ 5

great place to workout, safe environment for family and kids the child watch is great and the classes like yoga, zumba and water aerobics is awesome!!!! indoor pool 🏊‍♂️🏊‍♂️🏊‍♂️perfect

Source: Google

★ 5

amazing environment, clean, friendly, and welcoming! great place to bring family and friends to workout or swim😁

Source: Google

★ 5

This location embodies the core values of YMCA. Youth studying and participating in physical activities. Incredibly nice people - Thomas, Lisa, and Ryker - working the front counter. Location was booming.

Source: Google

★ 5

Great Group Exercise classes, Summer Camp, Afterschool, Swimming program, Track, personal training, weight room and cardio machines! Love the Coppell Family YMCA!

Source: Google

★ 3

kinda old

Source: Google

★ 3

Source: Google

★ 5

Love YMCA at Coppell! Great place for Zumba, Yoga, Cardios and BollyX dancing! May other activities too!

Source: Google

★ 5

Source: Google

★ 5

Favorite gym I have ever been too. Great place great environment

Source: Google

★ 5

The Coppell YMCA provides a place to exercise and develop healthy habits, friendships and character building through YMCA principals. A community approach for all age groups with memories that last for generations

Source: Google

★ 5

Love the YMCA

Source: Google

★ 5

Great gym and staff.

Source: Google

★ 4

My kid has taken swim classes years ago.
Very hygienic place and good pool.

I took away one star because there is no family restroom and if a father needs to take his daughter or vice versa the kid has to be left alone in the restroom. The restroom opens to the pool as well as outside so if it's a special kid they could risk getting out alone.

Source: Google

★ 1

I canceled the membership 2 weeks ago and they don't even have the form in the office. They said it has been misplaced. I am still being changed for the membership. Service and communication from staff is pretty bad, plus they don't even say sorry even if it is their fault for the misplacement.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I went here for swim classes twice a week for 1 month. Although I liked the instructors, 3 out of the 8 classes were cancelled with very little notification, if any. They also did not adhere to the schedule posted at time of payment. Once I sent an email to the director, she replied stating that the instructors should have made me aware of the changes. I wish they would have taken a more professional approach such as sending an email. I was not aware of the changes and drove over 30 minutes twice only to be told classes were cancelled.

Source: Google

★ 3

Went to this place for an Indian Dandia and garba function . Does not have much seating facility for spectators.

Source: Google

★ 5

Beautiful building and neighborhood!!!

Source: Google

★ 5

Source: Google

★ 5

Excellent gym....affordable price.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

More of an office than a work out place so many rooms and offices on second floor.

Source: Google

★ 1

My 11 yr old is currently on summer camp at lake but the organization is horrible. Buses does not come on time, horrible environment at lake and kids are running show who does not care about anything. This is our first time trying ymca and it will be last for sure. If you are planning for summer camp with YMCA think twice.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Literally the worst paid gym I’ve been to in my life. Like Motel 6 gyms have better equipment. I was honestly shocked cause my home YMCA is amazing and this one is definitely not. Super old equipment, half of which didn’t work, and pretty dirty. The weight room is a joke too. Only getting 2 stars cause the front desk staff was so dang nice.

Source: Google

★ 4

You can swim here and join gym

Source: Google

★ 5

Source: Google

★ 1

A very poor organization, with dubious morals putting shame on the YMCA. Don’t bother!

Source: Google

★ 5

I do water aerobics here 3 times a week love it!

Source: Google

★ 5

Source: Google

★ 1

Seems to be management looks this place more as a business center than a work out area or Gym. Half of the second floor has been repurposed for probably conference or something else. So all equipments are squeezed in the first floor and number of equipments are limited. In fact few of the equipments are only one, and sometimes it happens that one member is using that for half an hours. So, you can’t even use that for that day. The swimming pool is for name sake. Most of the time it is used for Kids training/learning sessions ( only one of two lanes will be kept open for members). For this kind of facility it does not make sense to pay $70 per month.

Source: Google

★ 4

Like the environment

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice

Source: Google

★ 5

Plenty of room to workout - no lines on equipment

Source: Google

★ 5

Source: Google

★ 4

Family environment and friendly

Source: Google

★ 4

Source: Google

★ 4

Nice clean facility. Locker room and pool really cold.

Source: Google

★ 5

It is a great place to work on fitness.
The place is always clean and very well maintained. I have been working with Andrew and he has been great to help me with my fitness goals.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love how nice the people are 😊 and super clean loved it 💖

Source: Google

★ 5

Amazing my daughter was able to gain more confidence at swimming. Like how their coaches are serious about the kids learning and they’re not soft like other places. The coaches are DETERMINED to get the kids to lose their fear.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Amazing!

Source: Google

★ 1

Worst experience ever. Swimming trainer has no punctuality. He keeps postponing lessons. Does not let us know until last moment
This happened 3 times with semi private lessons. We paid for 8 classes and 2 classes done so far with multiple cancellations. I had to go there and sit for 1 hr in order to get response from trainer. Called aquatics director multiple times in order to request change of trainer. No response from either. I wouldn't recommend this at all.from t

Source: Google

★ 5

Gave blood

Source: Google

★ 5

Source: Google

★ 5

My son has had a positive experience at the YMCA, he is 12 years old, Andrew the personal trainer was recommended to my son and I can't say enough wonderful things about Andrew. My son enjoyed working out with him and Andrew helped him get in better shape and created healthy habits. Thank you.

Source: Google

★ 3

Family learn training sports.. and strong healthy just help growth strong smart exercises gym

Source: Google

★ 2

Other members there were very rude. We were there w/ our kids and wanted to play basketball and asked other members that were already playing if we could take a turn or join in and they said no. We waited about an hour to see if we could get a turn and they never let us play. And the person at the front desk only told us we would just have to wait our turn.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 2

This is my second visit at this location. My daughter plays volleyball. The game was supposed to start at 2:00pm but a basketball game was active on half of the court. Turnover was not made a priority. Parents had to move risors and request basketball goals be raised. The referee and score keeper did not know rules for play and did not have access to the rules. It was a big mess.

Source: Google

★ 5

Nice clean ymca... my son attends the basketball program!! No complaints

Source: Google

★ 5

Source: Google

★ 5

I have been a member of this location for two plus years with my son being on the swim team. We are having a great experience here. The staff is always pleasant and eager to help. Plenty of times the staff has gone out of the way to locate his glasses that he forgot at the poolside.The facility is clean and there are plenty of workout classes to choose from. When they reopened after Covid, it was impressive how they followed the safety protocols. It is a blessing to have such a safe and convenient environment nearby.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Had a blast in the pool !!

Source: Google

★ 5

Awesome place to come workout. Not too crowded, plenty of equipment, great pool, and great staff to boot!

Source: Google

★ 5

Source: Google

★ 3

No tienen los aparatos suficientes, ni la información de las Clases

Source: Google

★ 5

Source: Google

★ 5

Well maintained, lots of classes n indoor pool

Source: Google

★ 5

Really great place for family, friends and fun activities!

Source: Google

★ 5

Love this Y, very clean and everyone is following Covid protocol

Source: Google

★ 5

Source: Google

★ 1

It was bad ,nobody knew anything. Paid as guests pass didn't even told us they'll close the pool in 45min. But they charged us for full day.

Source: Google

★ 1

People are not wearing their face mask. I know it's difficult to workout but we can't endanger others for our comfort.

Source: Google

★ 5

Beautiful location. Friendly staff, very clean, and good classes

Source: Google

★ 5

They are excellent.

Source: Google

★ 1

One of the guys that works at the front desk is very rude. And then keep changing around the lay off of the gym.

Source: Google