★ 2

Angela Arrezeta looked me dead in the face and told me the only way I could capitalize on the discount to my bill she invited me to gym to pay this morning was if I created a new bank account.

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★ 1

Denise was rude we will probably never refer any one to this location or be coming back

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★ 1

This gym has been one of the worst experiences I’ve ever had, both as a member and as a former employee. The environment is unprofessional, dismissive, and extremely poorly managed.

During my time working here, multiple serious issues were brought to management’s attention by both staff and members, and nothing was addressed. A major ongoing problem was the freezing temperatures inside the building. The front desk had cold air blowing directly onto employees for entire shifts, and the dress code didn’t allow any real way to stay warm. I repeatedly left work shivering, even during the summer, and there was no concern or flexibility given to employees dealing with it.

There were also situations involving my personal circumstances that were handled in ways that felt incredibly inappropriate. Information that should have remained private was discussed without my involvement, and the way certain events were portrayed later on was wildly inaccurate and unprofessional. I eventually had to go through a formal review process with the state to clear up those inaccuracies, and the final decision confirmed that I had done nothing wrong. That alone should tell you how poorly internal matters are managed at this location.

I was never given any kind of written warning, performance conversation, or notice that my job was at risk. In fact, the only issue ever discussed with me involved an unexpected car emergency. Other than that, communication from management was minimal. There was an instance where I was refused a break when I was visibly sick, and beyond that, leadership spent most of their time hidden away rather than supervising or supporting staff.

The overall culture is toxic and disorganized. Employees are pressured to sell memberships in ways that feel misleading, the training is incomplete at best, and concerns are ignored. The facility itself is not well maintained. The women’s locker room, in particular, was consistently dirty and felt neglected by the cleaning schedule.

To anyone considering working here or joining as a member: be aware that this location does not prioritize honesty, professionalism, or basic respect for employees or customers. Significant improvements in management and operations are desperately needed.

Source: Google

★ 1

So crowded. Wait in line to use a a machine. They allow members to bring a guest every visit so basically they give away free memberships. A man found sleeping in the women’s locker room. I canceled my membership months ago and they continued to charge me. When I called the manager said she could see I had not been there in a year but they went through a system update and some of the cancellations received online did not work correctly. But refused to refund my money. This place is a waste of time, never enough staff, not clean, plus you stand in line more than you workout.

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★ 2

The gym itself is fine they charged me $30 for a membership this month even though I’ve lived out of town for 3 months. When I called them and told them I don’t live there anymore they asked for proof that I was no longer living in town and I sent it and they never responded and still charged me. When I asked for my money back they said they couldn’t give it back because it hadn’t been 30 days since I requested to cancel so they still charged me even though I put in a request. Pain in the ass to cancel a membership just don’t sign up.

Source: Google

★ 5

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★ 5

Yes, any Crunch Fitness you go to can be crowded especially if you go after work. Weekend and Sundays are the best days to go. As you can see in the picture, there are lots of spaces to work out. The cleanliness of bathrooms was addressed!
The front desk is also very helpful. If you have questions or need assistance, Joshua is there to help.

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★ 5

Logan was a big help his customer skills are amazing and makes you feel welcome compared to most a gym I will keep going to thanks to Logan

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★ 1

Machines are always out of service, restrooms are always extremely dirty & disgusting. Locker room is terrible. Bike room has been closed for over 6 months now. It’s ridiculous. Only reason why I have my membership is to stretch there before work & that’s even a pain cause the stretch zone is always packed.

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★ 4

This is a smaller gym in comparison to what i have been to previously. There is only 1 piece of equipment per type of equipment. There is almost always a wait to use the machine.
I will say that the employees who works the front area are very friendly, thankfully. Restroom & locker room have always been clean.

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★ 1

To the reviews below. I'm quite astonished to say the least that the men's restroom was deportable in terms of looking like a homeless shelter. You have to scan again just to use the hydro bed. No not even planet fitness does this. Probably worth noting that it's not a gym I wanna go to because the parking lot is used up by other businesses and that's not far. They should have crunch windshield stickers so everyone knows it's for that gym.

Gym still hasn't changed still shitty and the people there do not care.

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★ 5

ven on bad days, walking in here lifts my mood instantly.

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★ 1

Angela Arrezeta looked me dead in the face and told me the only way I could capitalize on the discount to my bill she invited me to gym to pay this morning was if I created a new bank account. Ill work on that, seems management doesnt prioritize getting paid(????)
please let customers know before they arent allowed to give you their hard earned dollars before they spend time coming out.

Source: Google

★ 5

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★ 5

Crunch fitness ROCKS!!!!!! I'm here visiting my mom from Chicago for two weeks and everyone I've encountered at this fitness center is TOP TIER in customer service! They are very warm and welcoming! Great experience for sure! Thank you for being so kind to me!! Going to definitely join if there is one in Chicago!!

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★ 2

Hard to find place.

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★ 1

They will falsify documents, then lie about it. My husband cancelled membership in July. They stated policy required 30 day notice. So that August would be last payment. Come September and they again drafted payment. I called the office and rude gentleman left me hold for like 10 minutes then said my husband had cancelled the end of August. That is a blatant lie. He said he has the document signed, however my husband didn’t sign anything, the girl just typed something in the computer and said that was it. Then when I asked for the manger he said he was the manager and no one else could change it. When I inquired further he was an assistant manager. It’s not the $27 it’s the point that they are lying, falsifying documents, and taking zero accountability. This is the location on Bandera Rd, but if this is the corporate culture, I’d stay clear of all
Locations.

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★ 5

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★ 5

Good vibes and solid equipment.

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★ 4

“I really like the bathroom and studio lighting here — there’s definitely potential to elevate. The only missing piece is mirrors in the functional spaces. The stretch/core area, HIIT Zone, and resistance machine area don’t have mirrors, which makes it tough to check posture, alignment, and form. Even adding mirrors across one wall in each of those areas would make a huge difference — and if the gym went above and beyond with more coverage, it would take this location to another level.

Otherwise, the staff is top tier — every single employee I met greeted me with a smile and a kind word, and that’s what makes me want to keep coming back.”

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★ 5

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★ 3

Update: i reached out via email as they asked and never heard back.

really love this gym and all the classes. But the child care is not good. My daughters were happy and excited to be there and an hr later my 2 year old was so sad she didn't speak the whole ride home. She told me she got pinched the whole time. My 4 year old said she got slapped. I know it's impossible to watch every little thing but the change in my 2 year old was heart wrenching and I felt so guilty. I won't be bringing my kids back because I don't feel comfortable with knowing they could be bullied the entire time im working out. They are in daycare so this was an unusual and unacceptable incident.

Source: Google

★ 3

Moved here recently. Cleanliness: Been at this gym various times in the morning to see dirty bathrooms and stalls without toilet paper. They really need to hire a dedicated cleaner instead of relying on their staff. Amenities: This one is on the older side but it's got what a gym should have. Crowd: Now that college is back in session, the crowd has lessened. Instructors: I have only experienced Joe C and he is great! Parking: It's in a big lot, depending on the crowd you may have to walk but you will find a spot. Convenience: There is an HEB nearby.

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★ 1

don't waste your money not even worth 9 dollars a month. just a tad bit better than Planet Fitness

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★ 5

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★ 1

You don't mind a packed gym with no equipment available? Well you're gonna have to find parking first

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★ 5

Kuddos to the manager at this location Mr. Carlo! Just hearing his conversation with my husband I was Very Impressed! He was polite, patient and went beyond to get the issue solved. I hope this is the standard set for all employees whether in managerial or non managerial positions. This is how I hope to be with my patients when I finish school🙂

*Not all customers or patients will be happy☺️ That’s why Mr Carlo was A1 with his customer service!

Source: Google

★ 5

I want to shout out the staff at the Bandera location. The front desk personnel: Carlo, who greets me by name, Denise, who is an incredibly hard worker, and Ava, always so friendly and smiling. It’s nice to be greeted warmly when you walk in. Also, I’ve taken group classes and the instructors are excellent; specifically Cathy and Frankie. They make me want to come back each week. My personal trainer, Chris, is also so professional and attentive to my medical limitations, and pushes me to continue improving. Other personal trainers have approached me in the gym to compliment my form or to just let me know they noticed my improvement. The equipment is varied and maintained. I don’t use the locker room. Thanks, Crunch, for hiring some winners!

Source: Google

★ 1

Don't sign up here. Rude management. Double charged me then had an attitude about it!!! Refused to acknowledge any proof I had accused me of talking over him while he talked over me. And now want to charge me again. BRUH don't sign up here go somewhere else

Source: Google

★ 1

This gym sucks. Their payment system seems like a scam. I’ve been charged double multiple times and every time I try to call them to resolve it they keep telling me “oh it’s a bank issue” but when I call the bank the bank tells me “oh it’s the merchant side” regardless who’s in charge, this gym has stolen money from me and just used it towards my monthly fee without asking me if it was ok to do so. Trash gym. Save your money and go somewhere else.

Edit: I have emailed this place 5 times in the past week. They do not check their emails what so ever. The only way this “place of business” will actually listen is in person.

Source: Google

★ 1

Never fails. Crunch consistently has the nastiest bathrooms. More often than not there is flooded toilet water, disgusting showers, overall nasty floors. Crunch HIRE A CLEANING TEAM

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★ 1

There is never gym equipment available

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★ 5

Love love love this place. All the staff is awesome. Classes are great and the people and staff are all helpful. No judgment zone !! Everyone is encouraging and very friendly.

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★ 1

The place on Bandera rd is always busy to do anything but cardio. Its small compared to most others gyms. Bathrooms are terrible. Filthy , smell like a port a potty, Now this week they removed all the step up platforms from the floor. Actually locked them up with a cable.
I asked why was told by someone at front desk, Believer her name is Frankie , because someone damaged one, so they punish everyone. The manager Andrew always seems to disappear or be at a meeting,

Only organized classes can use the step ups. We have a year membership set to expire August 20th. So we will endure the place for another month. But we are already looking move on.

Would not recommend this place try find somewhere else to go.

Source: Google

★ 5

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★ 2

Good gym, but will charge you extra and scam you for the 1 cent promo. They tell you it's in the terms and conditions, but they will charge you an additional fee because you "can't cancel online." I don't recommend this gym unless you plan to commit to the overly pricey fees.

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★ 5

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★ 4

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★ 5

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★ 5

Let me just tell you guys for those who are actually reading this at first I didn't feel like this was the gym for me then this crazy guy named Johnny at the front desk told me all the great benefits I could get if I go there more time away from my wife more muscle so you know what that means I'll be looking good for the haters out there sorry ladies it's too late I'm already married but that boy Johnny got me signed up so fast that I was able to get myself a good workout in hey man if you're reading this thanks for the help and if your boss is reading this give this boy a raise I'm kind of scared that he has a silver tongue that talk me into this but no regrets you know what I mean but that boy is a clown he's funny 🤣

Source: Google

★ 1

Is wanting to make a public service announcement, there is a gentleman and a lady there that there that are super aggressive super unprofessional. And the guy was harassing me asking to stop and you would not stop. And he was moving forward towards me in aggressive manner and making me feel uncomfortable. They were embarrassed to me in front of everybody. I will make sure to speak to their corporate office and make sure this matter gets handled appropriately. I will redo the post with the names of the people that were harass me at the gym. Today, making me feel less than a person. Embarrass me to my core. I hope one of the managers, corporate or regional directors read this.. I will be talking to somebody on this matter and see what can be done already called my lawyer and he taught me to speak with the management and the original director and the h r department about this harassment

Source: Google

★ 5

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★ 5

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★ 1

The staff was pretty rude to me and when asking a question I was told the information in a rude tone. If you don’t like your job maybe you should find a different one that doesn’t require customer service.

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★ 2

I miss the old yoga instructors at this location, the new lady there, Jazz, isn’t the best in my opinion. But you get what you pay for.

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★ 1

Cancelled my membership months ago, just to see they started a new contract without me knowing. Only reason I found out was because my bank was charged $74 for the annual fee I Called to see if I can get a refund they said no and that they didn’t have record of me coming In to cancel. Had to come in today wasting my time to cancel my membership again. Please make sure when you cancel you get an email or a printed receipt before you leave. They will take your money! Here on the bandera location. They will probably reply to this saying “we’re sorry or what can we do to help”. You’re not sorry. And what you can do is give me my money back you thieves.

Source: Google

★ 2

The one water fountain in the entire building has been broken for at least a week.

Was unable to adjust my home location which was fine last week but now not allowed to access today.

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★ 3

Generally one of the more okay ish crunch locations in San Antonio. Smaller than most, and almost always there is 2 or more machines broken. Water fountain has been broken for over a week at this point which is crazy. Incredibly busy most times, but that is what it is.

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★ 4

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★ 2

Was great for about 2 months when it first opened, now no less than 4 machines broken at the same time…for weeks. The he water fountain/bottle fill station has a sign that states the “water is shut off” ? Sinks, showers, toilets have water, it’s just the fountain that has issues, is it spring fed? Or just weren’t selling enough water/drinks?

Source: Google

★ 3

Overall, it's a good gym. It was much better when it was new, but now they have a hard time keeping the place clean and smelling good. It is nice that it is 24 hours and reasonably priced. It’s basically an upgraded Planet Fitness.

Source: Google

★ 1

I pay extra for childcare which is almost always too booked to use. There is NO space to workout. Machines are taken, floor space is occupied. Set up in the room used for classes today then had an instructor (Frankie) tell me there is a class starting soon, when I noted it wasn’t on the board outside she got an attitude and pointed to a printed paper with it written in small print. The whole encounter was the tipping point for me cancelling my membership today. I’m tired of paying for a membership and working out in a corner.

Front desk staff is kind. Bathrooms are usually pretty clean.

Cons really outweigh pros.

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★ 2

walked in at 10:30 and every machine i planned on using was taken. waaay overbooked. :(

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★ 5

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★ 3

I love it, only thing is.... I'm huge on the kids area. If I'm paying and I'm supposed to be getting childcare while I workout, I expect to be able to receive those benefits. Unfortunately that was not the case. I would get my child ready and myself, and HOPEFULLY I'll be able to get my child in. I didn't like that. Too many trainers standing around and only 1 childcare employee. I got tired of paying for services and not even able to workout because they didn't have any openings for my child. Once they get that taken care of, I be back.

Source: Google

★ 5

love this gym ! super packed but there are so many machines available to you that you don't even notice how packed it really is !

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★ 2

They make it hard to cancel your membership . I had to go in person to cancel. They would not do it over the phone or website. They also charge you for an extra month after you cancel because the day you ask for your cancellation is considered "30 days notice". I'll just use another gym.

Edit: I emailed the person who responded to this review for help and they never answered. Like I said, they make it difficult at Crunch.

Source: Google

★ 5

Fantastic place to get a really good pump 💪 friendly staff, always clean and great people who help motivate and take your workout to the next level! Best Gym equipment for faster results! 💪

Source: Google

★ 1

Great Location unbearable environment 24/7.

I’ve been coming to this Crunch almost daily for over 2 years and really do appreciate some of the staff and how close to home it is. But the overall environment is becoming impossible to enjoy because of how the training staff handles music and group classes…especially with it already having severe overcrowding; where people are standing behind you learning against the wall for you to move. Sometimes when I have time Ive stayed for nearly 2 plus hours trying to finish up.

I’ve asked multiple times for the music volume to be lowered—it’s often blasting to the point where it’s hard to focus. On top of that, trainers regularly bring out separate speakers for their own playlists, use microphones, and run full-on group classes right in front of the main equipment area and set up the treadmill and stair climbing as part of their routine. Add in a cowbell and overlapping music tracks, and it turns into pure chaos. I’ve even invested in new headphones thinking it’s just me.

I understand and respect that people enjoy group workouts, but there’s a designated group room for that and close the door…Doing these classes in the middle of the gym blocks equipment and creates a frustrating, overwhelming atmosphere for everyone else. Yall wanna run around with a cow bell; go do that in the big lots parking lot not in
everyone’s way.

The other day I walked out after 5 minutes . I just couldn’t deal with it. Crunch has the potential to be a great gym, but the way this is being handled makes it really hard to stick with. I really hope something better opens up I cant stand LA Fitness or Golds either!

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★ 4

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★ 5

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★ 1

Gyms always packed any time of the day , Restrooms not clean . They get you with hidden fees and Charge you extra wouldn’t recommend . Cancelled my membership here going to one of there competitors .

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★ 3

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★ 2

Always had autopay for which it comes off my card every month on the 26th for last month and this month
When I called last month they kept saying I was good everything was paid but I seen no money from crunch come out.

When it did come out I had a late fee and called and got it waved

It did it again this time and I called it said active again so I called and it fully took out 50 dollars instead of my 30

When I called the employee had an attitude which is very rude because she also made it seem like I didn’t have money or I was being dramatic I asked for a manger and she didn’t want to get them at first saying they will tell me the same thing and than had me on hold and I didn’t put myself on mute I said and I’ll call back and she said this is the last time we will wave the late payment and honestly i been going there for a while no problem yall need to fix the attitude and to think I just had an interview there I’m not working there

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★ 3

Busy. Too busy.

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★ 5

This location is wayyyyy better than the marbach location. It does get packed around 6-7ish but they have good classes and clean bathrooms!

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★ 4

I opened a membership in early August 2024. I did not visit much until March 2025, though. From March-April the cleanliness was very subpar. I workout in the morning before work and I rinse off after. But it was almost so gross that I nearly opened a membership at a different gym.

However, in May they must have hired a new janitorial crew because the cleanliness improved massively. The bathroom floor are much cleaner, the sinks are wiped down, and the shower heads work! It has been a much more enjoyable experience.

The equipment works nearly all the time and the staff has been more friendly lately. I'm honestly enjoying my experience nowadays, compared to the beginning. Hope to renew in August!

Source: Google

★ 5

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★ 4

This gym has everything you need for equipment, hours and more. It's hard to get a good, workout in when you are competing for equipment. But I'll not complain and be glad there are this many people in Texas in the gym. I doubt they're all from Texas but, I digress.

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★ 1

Toxic environment and subpar machinery

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★ 4

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★ 4

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★ 5

Lots of equipment and very friendly staff.

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★ 1

I’m currently trying to resolve an issue with unused training sessions at Crunch Fitness – Bandera. I was misinformed about contract flexibility, and my attempts to update the agreement were denied until it was too late. I’ve filed formal complaints and am hoping management will step up to resolve this soon.

Source: Google

★ 4

Nice gym. Clean and plenty of equipment. Not too crowded early mornings. However I'm on the free pass and when I showed up to use it around 6 am Saturday morning no one was at the desk to let me check in. I waited for at least 10 minutes and called but no answer so I left without being able to work out.

Source: Google

★ 3

I joined Crunch in Plano, TX. The gym in Plano is well equipped. Both the Plano and Bandera gym have only 1 shoulder press machine, so you have to wait sometimes to use it. In Plano they have 3 fixed, seated shoulder press chairs you can do dumbbell shoulder presses in. In Bandera there are none and their standard flat benches you can adjust to an upright position, result in a high back past ones head, not good for shoulder presses. Went to do triceps on cables, and Bandera doesn't have the standard V shaped tricep bar. They do have some tricep handle bars for cables, but they aren't the same. This is the 1st gym I've been in that don't have these tricep bars. The gym is clean and comfortable.

Source: Google

★ 5

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★ 1

I just moved here to San Antonio and was looking for a gym. Huge mistake coming to this one. The gym is always packed, no exaggeration, literally all times of the day. Sometimes waiting over 20-30mins to get a set in. I would say 60-70% of all equipment needs some type of repair from cables being loose, benches feeling wobbly, or even cardio machines making loud noises. Mens rest room is always a mess makes me wonder if they even have a cleaning team at that facility. Multiple times I have been to the gym and the rest room is flooded with toilet water. Only 2 great things about this gym is the Staff and its open 24hrs. I want to cancel but cant because then give them a 30 day notice. (BS on the no contract no commitments). Biggest mistake coming here, should have used my money else where. If you are considering this gym, don't.

Source: Google

★ 1

Literally the worst cancellation process Ever, I tried to cancel in the same week because I didn’t like the gym. It was Way too packed and it was 7am! They told me I had to wait 60 days as part of the agreement, but The agreement said I could cancel at any time when I first signed up.
I waited the 60 days and tried to cancel again, but they said I have to pay $95 in order to cancel. I’ve only gone once in the whole two months, it shouldn’t be this difficult to cancel a gym membership!

Source: Google

★ 5

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★ 3

Had the same issues like other people.
Overcrowding is the main issue at this location.

I just today canceled my membership with 0 problems, but about a year ago, I had signed up for a promo they were doing for I think it was 1 dollar for 3 months or something and when joining the gym there, I specifically asked if I was gonna have to pay a fee if I want to cancel early and was told no. The dude lied and I tried canceling 4 months after joining. The manager told me I had to pay 100$ to cancel. Turns out they put me under a contract without informing me that's what the promo was at the time. 0 mention of it on their advertising. The staff was great but the manager was something else. I can't remember every detail unfortunately at the time I was frustrated with being lied to, but 1 year later I just went in and canceled with a regular staff member with no issues.

For context: I spent the year at the Marbach location. It's smaller and closes at 11pm. It doesn't have any overcrowding issues that I've experienced at this one.

I should add that crunch does have the option to change your main gym. But sadly I tried this twice at the marbach location to have it be my main gym instead of Bandera, but it never worked. Which Is why I gave up and decided to leave crunch all together

Source: Google

★ 1

I just signed up and so far I am finding this place crowded. Only 1 machine to isolate the hamstrings and usually a long wait to use or in today's case, it's broken. I ask for how long.... ??? My guess is as good as theirs

After receiving the response to email them with my concern, I did a week ago. I got no response. Lowering 2 star review to one...

Source: Google

★ 2

Asked for a trainer like 10 times and never heard back. Apparently you have to talk to a GM to cancel your membership.

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★ 3

Gym equipment is fine, staff is fine, but like the other complaints, very crowded gym. The bring a guest is the problem. Which it is a great feature, but my gosh it’s crowded. I had come to this location before I had gotten a membership as a guest. And I basically was able to just walk in and not have to check in or anything. I kind of waited around for an employee to tell me to check in but didn’t happen. So maybe ppl know that they can just walk in the gym. Also the sauna is not hot at all and the door doesn’t even shut all the way (woman’s sauna)

Source: Google

★ 1

THEY WILL STEAL MONEY FROM YOU!

My wife canceled her membership due to how crowded this place gets. She tried going after work and at 4 am. She decided that this spot was not for her. Several weeks after canceling her membership, we were charged for another month. I thought it must have been a clerical error but was informed that this is their standard practice.

One month later, we were charged another months membership fee and an additional $15 late fee!

When the manager refused to refund the charges, I asked to speak with her boss, and she informed me that she was the manager and I could not speak with her boss.

I had to call my bank and put a stop payment on their account. There's another $35.

Please do NOT give this place your money. They have no problem stealing it from their current members.

Source: Google

★ 1

Coach Hammer at the Bandera location was a real jerk to my 13 year old son and i when we visited that location. He very rudely ordered us to leave a public area of the gym bc he wanted to use it. Smh then he later pretended not to see me and bumped into me very hard as he was walking by. Smh horrible experience for me in front of my son.

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★ 5

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★ 2

Bathrooms are always disgusting. Like always. Trash everywhere, very dirty facilities. Sauna works half the time, very poorly built. There’s boards coming up on the seats in the sauna and the door doesn’t even close without jamming it shut to not let the heat out. Doesn’t really ever get that hot either like you’d expect. Gym users wear socks with no shoes to work out which is extremely disgusting. And the gym is too crowded for the space. They obviously don’t take into account people vs workout space ratios, their only goal is to sign up as many members as possible regardless, forget the workout experience of being a member here. Just being honest.

Source: Google

★ 1

Signed up for a month and a half. All was good until I decided to cancel the membership. They made me pay a maintenance fee that I wasn’t told about before plus a month’s membership. The lady at the front desk kept repeating that I have to pay although I told her no one ever mentioned the maintenance fee. Avoid cancelling and only sign up if you are keeping your membership.

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★ 3

Used to love this gym, nowadays it’s too packed no matter the hour, equipment is always broken and never gets fixed, and they use zip ties on the cables that will cut you up,disappointing.

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★ 2

Most staff is fairly friendly, however Carlo is not and makes any questions feel like an inconvenience. Gym usually is somewhat dirty.

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★ 2

The music durning the classes are always EXTREMELY LOUD,even with headphones on. It wouldn’t be so bad if the door to room where the classes are taking place aren’t always left open. The bathroom sounds like it’s a freaking club. There is absolutely zero reason why the music should be this loud,I have turned around and left because it is too loud. And the red light therapy beds don’t get cleaned every single time so I just stopped using them.

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★ 2

I love this gym and the staff is pretty good too…but i had to switch to planet fitness…i waited 20 mins for a machine when someone came out of nowhere and said they “called” the machine they were just working out somewhere else in the gym::::: this is allowed per staff….i waited 20 mins for nothing…it’s hard enough to get to the gym with work kids and tryna have a life for myself tht i don’t need to be wasting it waiting for a machine someone “called”…to add there is only one of these machines at the bandera location

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★ 5

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★ 1

They are scammers, I'm telling you how: first they told you sign up for free, no need to pay annual fee and first month and after the first month you'll just pay $15.99 each month and you can cancel it anytime, after that this amount turns into $17, when you sign up and sign the agreement the don't show you the main part of the agreement unless you click on it and open a new tab so no body gonna do this, and when you are canceling the the membership they told you, you can't cancel it unless you pay the annual fee $49 or $45 bucks, so you I choose the one that I can cancel it anytime, they said no I sign the agreement and you accept that, that's really disappointing and the second is about canceling the membership: I go there and ask to cancel it they wrote my number and told me someone will can call, after a few days I call them about it and said no you need to come and sign something, are you serious about it...

Source: Google

★ 5

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★ 1

Scammers. Don’t bother signing up here, I’ve been telling them for months to cancel my membership and I’m home kind on injuries. They don’t care and continue racking up my bill when I haven’t been in like 5 months. I spoke to the manager and even Coporate, neither care. They just keep charging anyway. 0/10, crunch is the only gym that scams me this way. I will not be paying.

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★ 5

Great place to work out. Lots of new equipment, good price, open 24/7.

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★ 1

I was excited to bring my 8yr old and 1yr old for the first time. When I did the girl at the computer in the kids club already seemed annoyed. I put my son in the play pen (he couldn’t walk yet) and came back after my workout it was my 8yo bringing him to me. She told me he kept crying and said when she asked one of the girls they responded “what do you want me to do?” I never received a call to come and get my child either which I wouldn’t have minded. My 8yo even told me that she had to carry him to the restroom to calm him and herself down because she was overwhelmed. I cried for my children because an 8yo should not be responsible for a baby. When I called management they also didn’t seem to care much either and said they will talk to the employees and see what happened. I highly doubt anything was done. I ended up switching to the San Pedro Crunch and the women there were very caring and reassured everything will be okay. I don’t recommend this location if you have kids.

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★ 5

It’s a good gym with good machines

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★ 4

Updated 2/27/2025 I still love this gym and come here 4-5 times a week. Doesn’t feel as spacious due to lots of members but still works just be patient and wait your turn if a machine is in use. I would recommend a deep clean of saunas and bathrooms although I see people cleaning everytime I come. Also, the leg abduction machine is right outside men’s room and I’ve had people walk into my head when I lean back. That whole row needs more space and there’s not enough leg machines. Same 5 machines are always in demand.

Love it! Tons of machines and a space for everything. Sauna wasn’t open yet

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★ 1

Would get 5 stars if this gym wasn't ran by incompetent managers. My membership has been cancelled twice for no reason, I even went yesterday to reactivate it and this morning I get an email saying it was cancelled. Good luck trying to reach ANY manager, they’re never at the front desk. Only the poor employees that get overworked because the managers cant seem to figure out how to run a business.

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★ 5

I loved the 10am Hatha Flow class on Wednesday! Both a work out and meditative at the same time. I've always found the gym to be clean, the staff friendly and the atmosphere accepting.

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★ 3

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★ 2

I come to this gym because it’s 24 seven I work a lot so I need something that’s available to me After Hours. The time I came was around 9:30 to 11:30. It is packed as expected with a 24 seven gym and the equipment fairly taken care of. Nothings perfect.
But those locker rooms are tough as in filthy, so I know we all have a common responsibility or courtesy to clean the equipment after we’re done, but I’m not sure if the team is as sterile as they should be after what I saw from the locker room.

maybe hire a night shift cleaning crew (two people)

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★ 5

Great place for a workout. I love the atmosphere and also Jacob,Ethan,and jordan. They are great trainers and also book the classes. Do it. Trust me. Also HYDRO MASSAGE CHAIR!!! YES CHILD!! YOU NEED TO MY LOVES..IT IS BETTER THAN CAKE AND YOU KNOW WHAT. LMAO. Sign up guys . Its fun, exciting. And also great people. CRUNCH BANDERA!!! CHECK IT OUT TODAY AND DONT DELAY!!! TELL THEM MONICA PINA SENT YA!! Plus you get free month for referring friends.

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★ 4

Great place and equipment gets serviced regularly for wear and tear.
I dropped two stars off because the staff likes to crank the building music during slow hours or when main management is off. There are times I can hear the music before enter the building, no amount of noise canceling headphones can compete with the volume of the music. When I mention the volume of the music, I laugh that staff members have to lean in so they can hear what I have to say.

My decibel meter records level between 73 to 87.

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★ 1

Save your money this gym is HELLA DIRTY all the time. The place leaks all the time. The machines are always broken. The staff are lazy af and don’t trust the stuff the hold ur items they just going to steal it. Yall are better off getting a membership somewhere else.

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★ 1

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★ 5

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★ 5

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★ 5

It’s unfortunate that the gym owners don’t enforce the “bring a friend for free” policy properly. It’s clear this perk is being abused, and the result is a lot of nonsense happening. Every time I come in, I see people walking in without even scanning their membership cards. Now, even after 11 PM – what should be non-peak hours – the gym is still packed.

On top of that, there are groups of high-school-aged kids just hanging out, barely using the equipment but taking up machines and space. It’s frustrating for those of us who come here to work out seriously.

I highly recommend the owners start addressing this issue, especially since there’s staff on-site 24/7. There should be better enforcement to maintain order and ensure members are getting what they pay for.

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★ 5

Muy buen gimnasio muy completo, pero demasiado lleno siempre.

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★ 1

Cancelle my membership. Look at the other reviews on here lots of people seem to have this issue when it comes to canceling your membership this gym simply doesn't cancel your membership instead they try to keep charging your card. For the last time cancel my membership.

Update: Already have sent you email.

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★ 5

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★ 5

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★ 4

Great facility,plenty of free weight, benches, squat racks. Does get crowded especially around new years.

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★ 1

Rude staff

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★ 1

I had a similar experience as mentioned from other reviews regarding billing.
As a first-time gym goer, I was incredibly disappointed by my experience with Crunch Fitness and their billing practices. I initially signed up for the $25/month plan with my wife, but the very next day, I inquired about downgrading to the $9.99/month plan. To my surprise, I was told this would require paying four separate annual fees!
Despite this, I continued with the $25/month plan until I lost my job in late August and had to move. I called Crunch and spoke with a supervisor who assured me they could freeze my account for three months without any charges.
Fast forward to today, and my situation hasn't changed, so I called to cancel. I was met with "Andrew," a manager with zero customer service skills, who simply recited policy at me and informed me I was past due. I haven't used the gym in over three months!
This whole experience has been a nightmare. I feel misled and taken advantage of. I refuse to pay these past-due fees, and frankly, this has soured me on the entire gym industry.

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★ 4

Nice gym... Good people especially Logan who works the front desk very helpful . 👍🏿

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★ 5

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★ 5

Great value, no complaints! I've never needed assistance, but there always seems to be someone cheery around if I ever do.

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★ 3

This place facility is great and all except for the constant crowd at all hours of the day and night.

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★ 4

add more leg machines for everybody 😭😭🙏

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★ 4

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★ 5

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★ 5

I would like to thank Denise and Jazmin for their patience in helping me get set up as a new gym member. Long story short, they went the extra mile to try different solutions for an account setup process that wasn’t exactly linear. Most people default to doing the bare minimum, so I appreciate them for not being those type of people.

If the rest of the staff do customer service like Denise and Jazmin, then I’m sure gym members for Crunch - Bandera will be in good hands.

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★ 5

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★ 5

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★ 5

This place is pretty big. You'll definitely find a machine that best fits your needs. The machines are also accebible most of the time. Most gyms struggle with maintenance issues, but this one doesnt. If there is a machine that is not working, they're usually on top of it.
My trainer Edwin Palacios is amazing! Very professional and attentive with every single rep. He has helped me with my fitness journey tremendously. Non-judmental and humble.

As for the restrooms... i do have to mention that crunch fitness struggles with that. The same goes for the other location on san pedro. They possibly need someone to check them a little more often because the unpleasant odor is always there.

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★ 1

I called to inquire about an unexpectedly high charge and was treated unprofessionally by the woman who answered—she laughed when I couldn’t recall an employee’s name. Despite reporting this to the next representative, I received no apology or acknowledgment of the poor handling of my call. After this experience, I informed the company that I wouldn’t pay my next bill. Since then, I’ve been receiving almost daily automated payment emails, despite having sent clear communication on where I stand and requesting they stop. I will be filing formal complaints with the DTPA and BBB if the harassment continues.

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★ 1

Don’t recommend, this place is a scam! Signed up for a free trial and was told I could cancel anytime with no commitments. Sounds good right? Well I never used this gym once, never came in because it’s always packed in the parking lot and I ended up getting injured to where I couldn’t even work out. Tried to go in to cancel membership ship and I was told I owe a full month of membership + the annual fee. They had no regards to the fact I never even used the service, was given false information from their own employees, and the fact I got injured. They just want their money and they will do any and everything to get it. Terrible service and way too overrated 👎

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★ 5

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★ 5

I love this place. I try to get everybody to come here.

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★ 3

It’s a nice gym. And the gym offers a lot of different group fitness classes. The down fall is the gym is extremely over crowded 24/7. And the parking is very limited. Then some people want to be on a machine for an hour while they are on their phone or reading a book. I just recently cancelled my membership not because it’s a bad gym but because it’s extremely overcrowded.

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★ 5

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★ 5

I dropped my phone in the stair master and one of the managers, Carlos, got it out immediately. He was so kind about it too, had to unscrew a panel and everything, very fortunate for him! Great gym always clean and equipment always ready to go,

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★ 5

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★ 4

Enough equipment for everyone to use or make use of . Staff is super helpful with answering questions & setting up your account (WORK THE GRIND)

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★ 5

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★ 5

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★ 5

Clean gym. Plenty of cleaning supplies to wipe off the machines and clean restrooms

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★ 2

I think your custodial team is afraid of the toilets. For some reason , they skip over that part and keep it moving

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★ 5

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★ 1

There should be no tolerance for the guests of members to fat shame another member and have the staff laugh about it. Shame on your staff.

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★ 5

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★ 1

I was surprised to see my checking account was charged $10.00 extra without notification of a rate increase. When calling to inquire, the "manager", Angela, said the rate increase notification was sent via email. I explained I had not received the notification and requested a refund and also requested to close my account. Angela refused to refund the charge, had zero customer service skills, and could care less that I wanted to close my account. The gym is over-crowded, the employees are always on their cell phones rather than helping customers and I would highly recommend not joining this gym.

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★ 2

Equipment is fine. Plenty of squat racks and dead/oly lifting platforms (especially for a commercial gym). Main gripe about this place is that they allow some “bRINg A fRIenD 4 FrEe” thing with your membership. Would still be a member here if they’d cut this out. WAY too many people here because of it. You’d look at the app and it’ll show you a meter of how full/busy the gym is, but the meter does NOT account for all the ones coming in for free with a +1.

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★ 2

Staff doesn’t do anything weights never put up. Paper towels always out. But it’s cheap

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★ 5

A great place for a variety of exercise classes. I learned Pilates, Yoga, Beach Body, Pound, and daily Zumba. Highly recommend. A !

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★ 5

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★ 3

Listen. Equipment is OK for the most part. Unfortunately the gym is very busy during regular hours and one has to be very lucky to get to use any of the equipment. The only way is to properly enjoy the gym one has to show up very early (6-7 am) or around 11:30 pm or midnight. Also, there's only one water fountain to support the entire facility which is a bit ridiculous unless the object of the game is to make members purchase the bottled water sold at the gym.

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★ 3

My spouse and I really enjoy coming to the gym. Everyone is always friendly and the gym is clean. My only disappointment has been the coaches when they are training. I understand you are doing personal training, but please be courteous of other members who also pay for their membership. Yes, the member has payed extra for your personal time , but our time should be valued too. Please avoid just giving us a stare to move or say you will be taking over the machine. This is the third time this has happened to my spouse and I. Thank you.

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★ 1

The gym is crowded every time I visit, but there’s a few weights to use. I didn’t find enough value in the gym for myself so I canceled my subscription, and they charged me a $120 cancellation fee.

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★ 3

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★ 1

The gym just closed apparently they have no water…all I got was a sorry..yeah great took my pre workout and was a waste…are you actually telling me SAWS did not give you a warning about cutting the water .?? Come on very unhappy with this very unprofessional…and to top it off where do I workout now.? By the time I get to your other locations my Pre workout is done

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★ 1

Overpacked everytime I go , I guess people don’t work because that’s what it feels like I try to go early am packed , late afternoon packed , late morning hrs packed tired of it I go to fitness connection now

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★ 5

I’m still new in the gym world but the people here have been helpful when I have questions to ask and I think Logan is the name of the one that’s working night shifts but he’s been rocking it always cleaning and reorganizing the place more than I have seen so far with the other staff

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★ 1

If I could give this gym ZERO stars, I would. I came in to cancel my membership. I have not used this gym because there is ALWAYS a wait to use anything. Andrew was in the front and told me that I had two choices. That I would have to pay for another 30 days while the cancelation goes through, and that is including the annual fee, or that i would go to collections. It wasn't until I pressed the issue and wouldn't take no for an answer that he finally canceled my membership immediately when a manager came by through exasperated sighs and a tense demeanor. Why fight me on it instead of going the extra mile to help out? Save your money and go somewhere else.

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★ 5

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★ 5

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★ 5

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★ 5

Love their classes, programs, child care, and amenities. 10/10 recommend!

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★ 5

Jazmín was awesome she help me with my account

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★ 2

Oversubscribed. Crowded at 10pm. Was able to squeeze into a squat rack. The equipment is good, but the squat racks are spaced a bit too closely for comfort / safety. Difficult to find dumbells in the popular range of 22.5lbs - 27.5lbs during this time. Leg press machines completely not available with people lining up waiting. Four, maybe five stars if you are an early bird, willing to be there at midnight, or willing to line up making what should be an hour workout into two hours. Not worth it for the the annual + initial + monthly fee. Be wary of the upfront costs.

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★ 2

I am going to preface this review by saying that I really enjoyed coming to this gym and it did in fact help with a lot of my fitness goals. I’m going to list out all my pros and cons, but if you’re curious why I still only rated it at 2 stars then skip the pros and cons and jump to the all caps “however”
PROS:
Staffed 24/7
Plenty of cardio machines
No commitment plans
Nautilus machines are excellent
Real time capacity meter
Diverse classes
Polite staff(when the want to be)
A diamond in the rough community
CONS:
Too many cardio machines
No commitment plans cost more
Hoist machines feel like toys
Peak hours are packed to the brim
Temperature regulation is awful
Bathrooms are always warm and smelly
Paper towel dispensers always empty
Poor spacial use
Small group of rude community members.

These are just some of my pros and cons from personal experience. Crunch gym is plagued with the same issues faced at any commercial “for the masses” gym.

HOWEVER, you will all do well not to forget that this is a business and above all, even before their “Crunch Family” mantra, profit is their number one goal.
I say this because I recently received an email full of the typical corpo speak, about a SINGULAR missed payment(I recently got a new card after a breach.) In which is was told I must pay my past dues of ONE $20 payment to “prevent your account from going to collections, which can affect your credit score.”
They say family goes out the window when money is involved and I guess the “Crunch Family” is no different.
No polite first notice, just immediately come pay your dues or we go after your credit score. If I had months or even years worth of past dues then I would completely understand but it was ONE missed payment.
If they had simply left out the highlighted section of the email in the attached photo then I would have gone about it as the email requested to update my information, but the mere mention of Collections and Credit Scores is not at all civil.
You can perceive the email however you want but to me it was highly inappropriate to mention such things right away.
Needless to say I will not be coming back to Crunch Fitness and will be recommending to anyone who asks not to go there either.
(Email sender name has been blocked out to prevent harassment)

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★ 1

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★ 1

Sauna is not hot. Needs to be 180 degrees

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★ 5

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★ 1

I've had numerous billing issues with this gym. I had to switch multiple cards, was charged double, and had two accounts in my first month. Refunds took up to 30 days, and canceling my membership was a hassle due to constant late fee notifications. Despite confirming card changes, they still charged the incorrect card.

The gym itself is well-kept but always busy. The main problem is the lack of trust with my accounts and money. A representative blamed me for late fees despite automatic payments and valid card confirmations. When I tried to resolve the issues, I was promised a call from a manager that never came. The representatives were nice, but the billing problems persisted month after month.

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★ 3

My husband and I joined about a month ago. The gym is very clean and staff is very friendly for the most part. The price of the top tier membership is a good deal when you factor in the classes + hydromassage and guest privileges. Unfortunately it's TOO good of a deal lol I have the crunch app and try to monitor when the gym is the least busy. Hint: it's ALWAYS busy 😭. Even when the app says the crowd is "light" you can show up and there will not be a single bench available and a wait for machines. Forget ever trying to get a work in after work, it is disgustingly busy. Our hack now is to try and go before 6 am but even then it seems pretty busy now. Unfortunately it makes sense and it's not the gyms fault. I just wish there were at least some more benches somehow. It seems like a common complaint amongst reviewers.

Source: Google

★ 5

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★ 5

Crunch Gym Fitness on Bandera is a solid choice for gym-goers. The gym is very clean and has tons of equipment. While it can get crowded, their Crunch Fitness app helps you track how busy it is, which is a great feature. I switched from Gold’s Gym, which was always way too crowded, and found Crunch to be a better fit.

If you want a low-key workout, pick your times carefully—right before noon or very early mornings are best. However, after 5 p.m. is a nightmare, so fair warning there.

The staff is great, and the price is fair. I have the advanced plan, which is about $30 a month, and it’s worth it for the cleanliness and the amenities.

Overall, I love Crunch Fitness. They have awesome activities, tons of equipment, and a friendly staff. My girlfriend is interested in Pilates, and they have plenty of classes and options like boxing bags and free weights. I’m glad more Crunch Fitness locations are popping up because these other gyms just don’t compare.

Source: Google

★ 2

I recently purchased a membership after canceling at Golds gym. I went into the gym on a Saturday afternoon and was given a one day free pass. The equipment is new and organized. The locker room was clean and I loved the sauna option so I bought a membership although it is a bit of a drive. Went back to the gym at 6:30pm Monday and there was not one piece of available equipment other than a treadmill and stair master.
I waited 30 minutes and saw people lining up to use machines. Another member said this location is always crowded unless you workout before 6am. Since then I have tried 3 more times and again so many people and no equipment available to use. Huge mistake purchasing this membership.
I will be canceling.

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★ 5

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★ 5

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★ 5

New and clean equipment and gym is open 24 hours. On the door it indicates it’s also staffed 24 hours which I would bet is for safety. Other 24 hour gyms don’t always have a staff member during off hours, so I found this detail especially pertinent.
Helpful staff at signup. There was a free trial available on the website and it’s easy to convert to a monthly.

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★ 1

I thought I signed up for a free month trial. A gym employee told me I could cancel within the first month without getting charged. I went to the gym to try it out ONCE. When I told them it wasn’t for me and that I’d like to cancel, they told me I had a full membership and that I had a balance of $286. Don’t sign up for anything. This gym is a scam with false advertisement. I told them it was a mistake and that I did not sign anything. Don’t do anything online with Crunch Fitness!

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★ 5

My experience with Dayton was wonderful. He was so helpful and non judgemental this is so important as I’m an older and out of shape person who felt super out of place. He explained all that Crunch had to offer me and I was BLOWN away!! The red light therapy, tanning, hydro massage and SAUNA are all just amazing but throw and babysitting! I thought Crunch was just for 20yr olds. I love the set up from the area for my floor workout to all the free weights and the circuits not to mention all the classes, I’m Sold!! Thank you Dayton for taking the time to show me all Crunch has to offer me.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

They got the goood stuff 🤪🤪🤪

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★ 3

Gym equipment is pretty solid but the restrooms are always so dirty overnight. The toilets look like they never get cleaned.

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★ 1

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★ 4

Not bad parking can be a bit of an issue but the gym is def a good rival to any gym in the city

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★ 2

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★ 2

Never enough benches staff is pretty chill. Definitely a bunch of kids, but never enough benches to actually get out. Seems like a waste of money.

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★ 5

My favorite gym and I look forward to coming here. Fun fitness classes, supportive and fun community, love the 24 hours, and it's always clean and maintained.

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★ 5

Finally went to the gym after paying for a few month. Really impress with all the machines and how clean it’s kept. Busy at time but enough equipment for all.

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★ 5

Always clean gym, a lot of exercise equipments, sauna , red light therapy and hydro massage it's plus and has daycare for 2 hours, zumba, cycling , yoga classes for certain level choice of membership. open 24 hours.. so worthy to try out for free of day pass

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★ 5

Probably one of the best gyms in the area! The staff is super friendly and genuine; along with the personal trainers (especially Tanner) knowing their craft and pushing their clients to be a better version of themselves.
The atmosphere in the gym is far superior to other competitors.
Highly recommended!

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★ 5

I have the premium plan to take advantage of the childcare amenities. Rest and massage areas are kept clean daily. The men's lockers stay clean as well. Service at the desk is prompt even during busy periods. I highly recommend the Hydro Massage after any extended activities. I enjoy the classes and I hope there are more coming - my work schedule changed so I miss the 9am classes. Regularly scheduled classes between am8 and 9am would be awesome

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★ 3

The gym itself is kept clean and decent equipment I love the fact that teenagers can’t get in for free during the summer like planet fitness allows. One thing I did not like is the staff. Had some employees starting at me multiple times in a awkward manner. Also I wanted to ask about the annual fee and I was standing in the front desk and the girls where there as if I did not exist I had to say something to get their attention. And when they looked at me they said yes but with a type of attitude as if they where doing me a favor by answering. Staff is not so great or friendly. If you don’t like your job find another.

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★ 4

Nice and clean down side always packed

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★ 4

It’s a good gym. The Sauna needs to be hotter, Like the LA Fitness one on Culebra. The gym has an adequate variety of equipment.

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★ 1

Almost always Super packed. Went on a TUESDAY AFTER 9pm.
There were no DB spots, Squat Racks, Or Machines Open.

Mondays, Wednesdays Friday - Awful unless you have weekdays off and workout early (before 3pm)

No commitment or contract? There’s still an annual fee which is unavoidable and a signup fee - Unavoidable without a promo. The base package is a contract/commitment.

I’m locked in for many more months of waiting to use equipment surrounded by 200 ppl.

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★ 2

Good gym, disgustingly packed.

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★ 5

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