★ 5

I love working out at crunch! It’s always so clean and picked up, also they play great music!!

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★ 5

Amazing gym, super clean and everyone is so friendly !

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★ 5

Angel, Amber, Lee were excellent! Great customer service! Patient, friendly, and helpful. Great gym and better staff here

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★ 1

Just know they’re a bunch of scammers. I signed up for the “$1 down, first month free” deal, but got charged within the first two weeks! What happened to the free month? I tried to cancel because I found a better gym, but they said I still have to pay the annual fee and two more months or they’ll send it to collections. Guess they don’t get enough real customers, so this is how they make their money. STAY AWAY!

Source: Google

★ 1

They double charge you and make it seem like they are going to refund you and don’t. Steer clear of these scammers.

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★ 1

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★ 5

Do you guys have heavy
punching bags in a designated area?

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★ 5

Ask for Angel as he is great at managing this gym. The gym is always clean and in working condition.

Source: Google

★ 1

Mi experiencia en Crush Fitness fue absolutamente terrible. Fui a visitar el gimnasio y el personal no me trato de la forma correcta ,me sentímuy mal atendida , los precios son exorbitantes: el primer mes te cobran una tarifa, y al segundo mes la aumentan sin previo aviso. Además, al cancelar la membresía, intentan cobrarte un mes adicional. En definitiva, recomiendo buscar otro gimnasio, porque la imagen que venden está muy lejos de la realidad.

Source: Google

★ 1

I am writing to express my dissatisfaction with the charges made after I had already canceled my membership. Despite canceling it a month before, I was charged 18.23 pesos and an additional 64.94 pesos for maintenance. I find this unacceptable, and my experience at this gym has been very negative. I recommend that others look for a different gym, or if they decide to join this one, make sure to ask all the necessary questions, since the picture they paint does not match reality.

Source: Google

★ 5

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★ 5

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★ 1

I wish my experience with this gym was a little better because i tried so hard but they are no help! The gym isn't the worst but i would never recommend the personal trainers, they are so unorganized i had a situation where my trainer left so they got me a new personal trainer & before i could even start my training with her she left aswell ! So i had no choice but to try another trainer I wish i could’ve gotten my money back on the training sessions i missed but they said there was nothing they were able to do about the money and to just continue to finish off the sessions i paid for , anyways fast forward to now, they gave me a new trainer and our first 30 minute session that i paid for was spent on only talking and seated the entire time. They used that up as a training session when it was more like a crunch one kickoff ! I asked them to at least comp that session because it didn't involve anything physically but they said they couldn’t do anything about that either. The help there is non existent i called multiple times asking to speak to a manager and there was never anyone there they didn’t even try informing me when i could call again at a better time. Now im stuck with all this baggage because i tried looking for a corporate number and it’s out of service. This gym sucks

Source: Google

★ 1

This sauna isn't hot at all. I told management and he didn't seem to care at all. 🤷‍♂️

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★ 5

The front desk staff are always so welcoming and helpful.

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★ 1

Fix the sauna and I'll change the rating. The rest of the gym is great, but I signed up to use the sauna. Below 180 for a sauna is not a sauna. I've been there numerous times now and it's even below 150. That's not a sauna.

Source: Google

★ 5

Best gym ever!!!

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★ 5

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★ 5

I joined through the Labor Day promo online. Janice called to give me all the details about my membership and was very informative and patient. Better than some other gyms in the area just on customer service alone! Thank you so much!!!

Source: Google

★ 4

Love this gym. It has all the great equipment and the sauna is great. I will say the music is ANNOYINGLY loud though especially in the early mornings (4-6am). I have to out my headphones on full blast to not hear their music and even then sometimes I can still hear it

Source: Google

★ 1

The gym itself is fine and the staff is friendly. Their personal training is overpriced and they will not refund me for unused sessions even though they canceled the last 2 sessions. I understand scheduling discrepancies happen but it has been difficult to make work with my schedule and the trainer’s availability. Good business practice would be to apologize and refund me for my unused sessions. Unfortunately that did not happen. Upon reading reviews on Reddit, I found that this is common practice and that many people have had similar issues. I did report to the BBB.

UPDATE: It appears I am now having difficulty canceling and that they want more money! Please read the reviews online. DO NOT SIGN UP FOR THIS GYM!

Source: Google

★ 5

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★ 5

love the pilates classes with yenny!!! pleaseee make them an hour long instead 30 minutes🙏🙏🙌

Source: Google

★ 5

Ly at front is amazing and deserves a promotion

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★ 5

I love this gym 🥰the classes are great very kind and professional staff. Love all te perks my happy place right now

Source: Google

★ 5

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★ 5

Crunch and I will be together forever. I moved and was so glad there was a brand new one near me that's even better than the last. I was there around 10. It was a good amount of people BUT not packed. I didn't wait for a machine at all and it was great workout!

Source: Google

★ 5

first time at this location and it blew my mind on how everything was, didn’t get her name but thank you to the girl at the front desk giving me information about the human touch massage chair, infared sauna and other stuff as well, way better than the one at sugarland

Source: Google

★ 5

One of the best gyms I’ve been to.

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★ 5

Now the employees at Crunch Fitness are the bomb!!! Their positive vibe is contagious and they were beyond friendly!!! I would love,love to be able to go back and hang out with them for the day again!!!

Source: Google

★ 5

Wonderful and awesome staff, Dominique was so helpful and friendly to me when I had to ask her some questions. Shes awesome!

Great environment and very clean!

Source: Google

★ 1

Honestly spend your money somewhere else. They’ll try and scam you out of late fees even when your membership is paid. Ive been dealing with this for over a week now, and they won’t let you cancel your membership if you don’t pay their faulty late fees. My payment was pulled out of my account on the 10th, I even showed them my bank statements and they still are claiming I owe a late fee from the 14th!! Amped fitness just opened in Katy and I’m switching to them, they’re a far better gym anyways and they aren’t shady with random fees that nobody can explain to me!!

Source: Google

★ 2

The gym overall is great, but Dominique got the nastiest attitude over the phone.

Source: Google

★ 2

I recently moved and needed to cancel my Crunch Gym membership. I called in advance and was told I had to cancel via email.

They gave me two different email contacts, and neither had consistent information. One from the rep I called, and one on the contract. I emailed both well before the 30-day cancellation window to avoid being charged for the following month. One rep said they could cancel and confirmed I’d only be charged what fell within the 30 days, which I understood. The other rep didn’t respond for days, and when they finally did, they told me I’d also owe an annual fee. Totally conflicting info.

Because of the slow replies and confusion, my 30 days ended up passing, and despite doing my part early. Ironically, when I asked about freezing my account, they replied immediately. I changed my mind and went ahead with the cancellation.

Honestly, it felt like they were intentionally slow and unclear just to squeeze extra money out of me. Predatory employees.

Source: Google

★ 5

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★ 5

I luv Yenny P.!! ( StrongHIIT instructor)

Source: Google

★ 3

this place is new all fresh and clean nice enviroment to do workout, i decided to do training then decided to paid for certain time in the morning that i was available the employee said that trainer was abailable the following week tha he can put me on the schedule and the when the week arrived i went early for my section for no reason i was not in the schedule and the lady was not available they offer a solution that did not meet my schedule for what i paid and i ask for a re found and the said there was a contract ye can freeze the money for they have availability or basicly i do the train with they decided wish i said no . make shure before paying for something in this place all is clear aparentry for my case was all good and not and now they dont want to return my money back even thought the contract is not been done as i paid for it. all a game to get my money and to them decide when i can take the clases or not and with what trainer .

Source: Google

★ 4

Crunch is all you can ask for a big commercial gym. Spacious and clean and has alot of bench and machine options.
However, I’m giving it a 4 because I was hoping they would start adding an updated crunch-o-meter on the app, or which hours are peak time to avoid the crowds.
Then I would gladly give it a 5.

Source: Google

★ 5

Source: Google

★ 5

Great workout equipment. And clean place. Good customer service

Source: Google

★ 5

This gym is amazing in my opinion. Theres a variety of machines and workout spaces for everyone. Although one con is the smith machine but other than that theres not much negative to say about it. If you’re investing in yourself invest in the recovery area, they have massage guns, massage chairs etc to help you recover and give you relief from soreness. The personal training is amazing. You will 100% be pushed if that is what you’re looking for. Whether that is putting on muscle or loosing weight you will get results but that all depends if you are determined. Highly recommend giving this crunch location a try and form your own opinion. Ask for brayan if you need anything or have questions! Really kind gentleman. For personal training, 100% ask for Benjamin. Workout with him and you will see why you want him on your fitness journey to better yourself.

Source: Google

★ 5

Jo and Ly were amazing with great customer service. The facilities are all clean and they have the latest and greatest gym equipment. Highly recommend!

Source: Google

★ 5

I love the classes and the overall experience. I love the sauna. I came from a warehouse gym so the difference is massive. The staff, although always busy, continues to impress with their great attitudes and their willingness to help. It's really cool to see smiling faces every day and easy, light and fun attitudes!

Stay fit!

Source: Google

★ 5

I am a founding member. I was looking for a great location for a while and Crunch fit my needs. The management and my trainer Jeffery are super friendly and conscientious about my progress. This facility is clean, massive, and has many patrons. There are many different equipment types to fill your needs. Having a trainer like Jeffery is a huge benefit because they know how to push your limits to make gains as well as give you the support you need. I don’t have anyone else to offer support and encouragement. Jeffery does it sincerely.

I highly recommend Crunch and Jeffery as a personal trainer.

Source: Google

★ 5

I recently joined Crunch Fitness, and I’ve been really impressed! The gym is always clean and well-maintained, which makes a huge difference. The staff is incredibly friendly and welcoming, creating a positive and motivating environment from the moment you walk in.

A special shoutout to Jeffrey, my personal trainer — he’s been amazing! We’re focused on strength training right now, and he’s helping me work toward my goal of losing weight in a healthy, sustainable way. Thank you Jeffrey!

Source: Google

★ 4

⭐️⭐️⭐️⭐️
Now open! Crunch Fitness Copperfield is a great gym with a lot to offer. It’s spacious, has tons of cable machines, multiple squat racks, and a solid selection of free weights. It’s definitely bigger and better equipped than the Barker Cypress location. The staff is friendly and helpful, and the dry sauna is a nice bonus.

Only downside is there’s just one Smith machine, which can get backed up during peak hours.

Tips:
– Go early for fewer crowds
– Bring a towel if you plan to use the sauna
– Parking is easy, located next to Marshall’s (where Bed Bath & Beyond used to be)

Crunch Copperfield – More space, more strength. Open 24 hours 7 days a week.

Source: Google

★ 5

I’m using the 7 day free trial that crunch offers and it’s awesome. I signed up online and Jo helped me get setup in person. She took my picture, got my phone number and my date of birth - then I was on my way! The equipment is brand spanking new. I like it because there’s SO many options. I’ve been working out at my home gym and the dumbbells aren’t heavy enough. There’s plenty of weight here!! Only having 1 smith machine is kind of nuts, though. As long as everything continues to go well, I’ll definitely sign up for a membership after my trial is over.

Source: Google

★ 5

honestly Angel, Brayann, and Ly have been so amazing managing this brand new gym with their friendly + helpful team since it has opened.

hope it stays that way!

Source: Google

★ 4

Plenty of machines & a separate area for the HIIT workouts which makes the gym seem a little less crowded during the busy hours. MOST of the gym attendants are very nice & welcoming. One of them had a very passive aggressive approach when I had a question about my billing information. Not a good look considering the just opened up for less than two weeks.

Source: Google

★ 3

Gym is new and clean but have been frustrated with the R&R room that I pay extra for. The door is unlocked so anybody can walk in so they have all the equipment turned off and you have to leave the room to ask somebody to turn on what ever it is you want to utilize and each time I go to the desk for help there is a line and it takes up so much time when you have to do that over and over and over. This process needs to be revamped. Also the infrared sauna hasn't worked the last two times I went 😔

Source: Google

★ 5

Dope!!!

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★ 5

So far so good
Clean friendly and not too crowded

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★ 5

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★ 5

Angel helped me out with a transfer & an upgrade. Honestly one of the easiest experiences I’ve had with a gym. Appreciate it guys!

Source: Google

★ 5

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★ 5

Really clean and neat gym, best one in the area. Brayan was super helpful!

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★ 5

Went in when it opened, took a tour by myself and it was amazing. They have everything in there. Managers and workers are super nice. Got plenty of cardio machines. Machine row for the glutes. Just an amazing gym.

Source: Google

★ 5

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★ 5

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★ 5

Best gym in houston super clean and state of the art machines and you still have free weights staff is phenomenal as well

Source: Google