★ 5

My experience at crunch was very awesome I like all the people that work there and the gym itself and I would recommend is to anybody blessings

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★ 5

I went to go visit and check the gym out it was very clean and the staff were very polite

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★ 1

Won't let you control the lighting in the back room even tho they have the adjustable lighting feature. I used to use the room to stretch and meditate way to bright now.

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★ 1

Avoid this place at all costs — the way they handle billing and communication is unbelievably unprofessional.

This gym repeatedly hits you with surprise charges, refuses to take responsibility for their own mistakes, and hides behind fine print instead of being transparent. The customer service is dismissive, unhelpful, and seems designed to make sure you pay for their errors.

Here’s what happened:

1. Three charges for one service.
My girlfriend had to book the body scan three separate times because they couldn’t get their act together — the machine was broken the first time, the trainer didn’t show up the second time, and only on the third try did she finally get the scan. Despite that, they charged her for all three appointments. When we brought it up, they blamed us for not reporting their own no-shows and technical problems. They refused a refund even though the extra charges were entirely due to their failures.

2. Misleading membership information.
I spoke with the manager, Liz, about adding myself to my girlfriend’s membership. She explained the new monthly rate and very clearly told me that we could go back to the original plan at any time with no fees. That turned out to be false — downgrading comes with a $20 processing fee that was never mentioned. When I pointed this out, their response was basically, “It was in the agreement,” instead of acknowledging that I was given inaccurate information.

This experience was enough for me to decide I’m done with Crunch entirely. If you’re thinking of joining, think twice — the lack of transparency and accountability here just isn’t worth it.

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★ 1

Edit: Finally found the right form to cancel but even with my billing cycle being the 26th (cancelled the 6th) I still get hit with another month. Sure it's "legal" but damn is it scummy. Highly recommend finding another facility.

Got my membership while in town doing work for a few months. Pulled off the job and forgot to cancel. Now I'm in another state and can't get a hold of anyone or anyone to return my calls to cancel. Owners of the gym disabled/state of Texas* the cancel online membership as well.

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★ 1

The gym's general manager won't let you in if you're even a day late on your payment, some equipment goes weeks without being repaired, and the gym is disgusting.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 3

Is nice the gym

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★ 1

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★ 5

Favorite gym

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★ 1

I signed up last year and never went to the gym not once. Forgot about it and I understand but had my light bill money in my checking account and boom Im without money for my light bill and I emailed Elizabeth Binder and explained that I have a special needs child and have to have the power on can you refund me what yall took. She says I've cancelled your account but cannot refund your money. Do not sign up they have heartless management.

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★ 5

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★ 1

Air bikes have had dead batteries for YEARS despite staff being asked many times to replace them.

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★ 1

I go once or twice a week, and lately a lot of the equipment has been out of order or broken. Its a bit unprofessional. I canceled my membership today because I noticed they had been overcharging me for the past month, as well as drafting double out of my account today. When I called to ask about the charge, they said my membership contract ended so automatically it charged me $10 extra since I was in the "base flux" plan. When i said this was ridiculous, and I did not agree to be moved to that plan they just shrugged it off and said it happens. Offered no reimbursement even though they overcharged me with no mention of this in their membership agreement or terms and conditions page. If you can, save yourself the annual fee charges and the frequent overcharging that fluctuates all year round- just go to a new gym with working equipment. Use your money wisely like I wish I had done. Crunch, do better.

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★ 2

I used to really like this place. New tall lady upfront that I’ve never seen before. Wanted to patronize me for asking for a tanning bed and talk to me like I was a child. Is it so hard to just find a gym where I could go in and work out and get the things I pay for without being patronized? Or rather just left alone, So I can focus on the things that I want to do for myself. Time to find a new gym

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★ 1

The worst experience ever! Came to cancel in August! They downgraded me instead, game me a ton of papers to sign, and charged me 20$. Then got a call saying that I awe them 34.5$. Turns out they did not cancel! I called them to cancel they were so rude and added another 20$ on top of it 30 day whatever to cancel it over the phone ! What a horrible company. Never again!

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★ 5

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★ 5

Really enjoying my visit here. Great variety of equipment and the young lady at the desk was very nice. Will definitely be back 👍🏿

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★ 5

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★ 5

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★ 5

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★ 1

Reading the owner’s replies to reviews here really shows why the experience at this gym is so frustrating. The attitude reflects exactly what’s wrong with the place. 😆

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★ 2

Saturday morning group workout instructor turns the radio and his microphone up so high no one else can enjoy their workout. Even with really good earbuds it doesn't come close to drowning out the loudness. You can literally be on the treadmill watching people stop their workout and walk out. The gym this morning was pretty full for a Saturday morning and 20 minutes into the loudness it was less than half full. They are all within normal talking distance from each other.

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★ 1

As seen in other reviews their cancelation policy is pretty unreasonable. I called last month to cancel and was told it would be taken care of as far as cancelation goes.
Then after being charged an annual fee and charged for all of July they told me I needed to cal an 1-800 number to cancel my gym membership.
I’m sure who ever told me just made a honest mistake but their unwillingness to work with me was kinda baffling especially since I moved and have no access to crunch and haven’t been there since may. Pretty unsatisfactory.

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★ 5

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★ 4

I usually go late at night when is less crowded. Equipment is great. I just wished people would not be on their phones and actual train.

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★ 5

Great atmosphere to work out in

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★ 3

Please fix or get a new leg curl and leg extension machine (buy more than one) They been broken for weeks now.

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★ 1

Dirtiest gym in midland. The are violating the the negative option rule. The FTC can impose substantial civil penalties (up to $51,744 per violation) for violations of the Negative Option Rule.. They do no offer online cancellation but you can sign up online which violates this rule.

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★ 4

Really good but is full all the time

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★ 5

Fantastic Experience at Crunch Fitness with Tiki Granados, Liz, and Amazing Childcare!

I've had such a positive experience at Crunch Fitness, and I wanted to share how incredible the team has been—especially Tiki Granados, GM Liz, and the childcare staff.

Tiki Granados (Personal Trainer):
Working with Tiki has been an absolute game-changer for me. He’s always upbeat, positive, and genuinely cares about how you're doing—not just in the gym but overall. He knows how to adapt workouts to your ability and makes sure you're being challenged without feeling overwhelmed. Thanks to his guidance, I’ve lost two clothing sizes and three inches around my waist! He celebrates every victory with me, and it feels like I have a true partner in my fitness journey. He’s even happy to let my husband join in on sessions, which has been a huge bonus.

Liz (General Manager):
Liz is amazing! From the moment I first reached out, unsure about joining, she was warm, encouraging, and made me feel welcome. She even took the time to connect me with Tiki directly and passed along my contact info so he could help ease me into getting started. Every time I see her at the gym, she greets me with a smile and makes me feel like I truly belong there.

Childcare:
The childcare team is a lifesaver. The manager is kind, patient, and never rushes me. She always makes sure I’m comfortable, whether it’s letting me take my daughter to the potty or giving me a quick call if a diaper needs changing. At first, my little one didn’t like being left, but now she absolutely loves going—she looks forward to seeing the other kids and the super sweet staff every time.

If you're thinking about joining a gym where you’ll feel supported, encouraged, and treated like family, I recommend Crunch Fitness and especially Tiki, Liz, and the childcare team

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★ 4

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★ 4

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★ 1

Imposible to cancel they just want free money

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★ 1

Coming from a previous gym where staff was rude and unprofessional to come to the same situation and pay more. That doesn't make sense. The front desk check in changes day to day for the guest depending on who is working. Not sure why front desk staff has such a nasty attitude. If you can't be pleasant don't work with the public. And signing in was never changed a month ago. These minimum wage workers always think they have so much power. Sad. Another membership being canceled.

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★ 1

I had not used my membership in over a year and was still charged $100 to cancel!! Ridiculous!!

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★ 5

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★ 1

ITS NOT WORTH IT!
Cancellation process is stupid. I joined and was never able to use my membership due to being sent offshore. Because of that, I tried to cancel my membership by calling customer service and told me I would need to pay the previous month,month ahead and annual fee. HELL NO! Almost $200 for not even stepping a toe inside?? I tried to do the website service just to get managements attention as they don’t do cancellations online. But, every time I tried to submit it would bring an error. I would gladly pay my previous months bill to cancel. Even though I didn’t get to use it. But those extra fees? Come on now. Also for a month to month??? I decided to close the bank it was tied with anyway so I’m not worried about getting charged but come on. Just cancel it.

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★ 1

Terrible Cancellation Experience – Inconsistent Policies and Poor Management

I’ve been trying to cancel my Crunch Fitness membership for over 4 months, and the process has been an absolute nightmare. I was initially told to cancel through the Crunch website, which I did, only to later find out that the cancellation process varies by location—even though it's the same Crunch Fitness corporation. How does that even make sense?

I've been tossed back and forth between the Midland and Lubbock locations, with neither taking responsibility. I've also received promises of callbacks from higher management, but those were just empty words—no one ever follows through. Meanwhile, Crunch Fitness has no problem calling me promptly when it’s time to collect payment.

My last call with the Midland location was especially frustrating. The General Manager actually asked why I kept calling Midland, telling me I needed to contact Baley, the General Manager in Lubbock, since that’s my “home” location. But again, isn’t this all Crunch Fitness? Whether independently owned or not, the company should have clear, consistent policies and properly trained staff to handle issues like this.

Long story short: Crunch Fitness makes it easy to join, but nearly impossible to leave. Their lack of communication, poor accountability, and inconsistent procedures are unacceptable.

On the second incident,
I recently received a call from a Crunch Fitness trainer to set up an appointment, but the experience was very unprofessional. As soon as I answered, the trainer told me they had another call to take and abruptly ended the conversation. It felt rushed and disorganized — especially since they were the one who initiated the call. First impressions matter, and this left me questioning the level of professionalism and respect for clients' time. I hope the staff is better trained in how to manage client communications moving forward.

Source: Google

★ 5

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★ 2

I actually really like the gym and their equipment. I’m a former personal trainer and bikini competitor, so I know what I need to do and what I need to inquire about for my goals. The trainers that text you to book a session are relentless, Ernesto in particular. Explaining my above mentioned experience and asking him to delete my number was taken as rude. I opted out of text message notifications as soon as my membership went through, but they’re still texting me.

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★ 5

⭐️⭐️⭐️⭐️⭐️

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★ 5

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★ 2

They never have an area to stretch both cardio room and turf always have classes going at the same time.

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★ 5

Great Gym

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★ 1

Super busy most of the time, pretty dirty, I had asked them to cancel my membership in October and they made me come in to cancel it. I went in and thought it had been canceled only to start getting charged again. I called their office and just got the run around, in the end I filed a claim with the better business bureau and as of 3/30/25 it has not been resolved.

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★ 1

Overall disappointment I wanted to like it desperately but I just don’t it’s over crowded, small not enough equipment especially the popular ones people try to use more than one equipment at a time taking up something they are not using. I can’t do it I really wanted to but it’s to much and the music omg it’s sooooo loud even with my noice canceling headphones on I sounds at a normal volume take them out and wow it’s to much. The staff is nice I will say that they are not rude at all but the gym should have a smaller occupancy and the staff should patrol to ensure fair use of the gym equipment.

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★ 4

Good gym for being a big commercial gym. Got a good workout in. Only wish they had more legs equipment

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★ 5

Puedo pagar solo un mes en cash? Estoy de visita por la ciudad

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★ 1

I went and talked to them on the 1st or 2nd of January. I am positive she told me I had personal training included. I saw one I paid for, but got very little out of it. The second time was a freebie but she put me too close on a machine. She said we are the same height, but my legs are long, my body is short. I had been trying to cancel for like a month, but couldn't find it on the app. I am on the go, all the time. I called then, they had me call an 800 number, but made me pay the end of month fee and another month plus about $30. It was right at $90. I only went in 3-4 times in January. It was too much effort, just to get in, do the workout, and get a shower afterwards.

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★ 2

I enjoy working out here, but it’s sometimes hot and stuffy. The biggest problem at this location is the high decibel music (rap garbage foul lyric). Middle aged people do not appreciate this, but if this is Crunch corporate vision, then I will not renew for next year. You’re on probation with me.

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★ 1

To all my Veterians brother me sister. As a Veterians I don’t like my picture taken if your like me be aware they canceled my membership due to the fact I don’t like my picture taken. So just be aware be safe all my Veterians retired SFC US Army.

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★ 2

Staff is professional and nice , gym is more of a club scene than anything else . Hard to find parking difficult to get machines or get on equipment. Way too many people due to not having enough gyms in this city . Need another big name gym in the area.

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★ 5

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★ 1

Quise cancelar por que este gym apesta y las maquinas siempre están descompuestas y cuando quiero cancelar me dicen que tengo que pagar como lo de 3 meses más para poder cancelar. cuando no es contrato y es mes por mes y les llamo para que me expliquen por que y me dicen los de recepción que desafortunadamente ellos así estafan que ellos te dicen que no es contrato pero si lo es ..así fueron sus palabras ....y me mandaron a colección así que al final tuve que pagar alrededor de 200 dlls

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Been to other Crunch gym at different locations and loved it. But very disappointed in this one, very dirty and equipments are worn down.

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★ 5

Love the place and the people’s.

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★ 4

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★ 5

The Fitt classes are great and you burn about 400 calories in 45 min. The instructors are great.

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★ 1

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★ 3

Good gym with solid employees and a lot of equipment. It stays pretty busy, so there seems to be quite a few machines “on a rest day” for days to weeks at a time. If you’re signing up for an upgraded membership to use the tanning and massage chairs, maybe rethink it because the systems are down often.

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★ 5

Been training with Dylan since mid January. Very smart and knowledgeable.

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★ 5

Dillon is topnotch and very knowledgeable in his personal training with a gregarious personality.

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★ 1

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★ 1

Do they really think it’s necessary for them to block off a section have a loud lady over the intercom yelling during the most busiest of times this whole gym is full and you block off a section. Completely ridiculous

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★ 1

It's overpriced and overpopulated but the water fountain was down for months

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★ 1

It is always overcrowded
Extremely dirty
Machines are always broken and outdated
Bathrooms are dirty and smell bad
The smallest and lowest-quality gym in the entire city; I do not recommend it due to its high price.

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★ 5

Plenty of space and very clean

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★ 5

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★ 1

The cancelation process is a nightmare. My wife got pregnant and we did an online request to cancel, got charged again. So we called and got a number that lead to India, where they told me I have to pay AGAIN to get my membership canceled, because the online form is essentially meaningless. They are insanely unprofessional, offloading you to a call center in India, and couldn’t care less about you, only your money. Find a gym that values more than your wallet 😒🙄

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★ 2

No real update here. This place is still extremely dirty. They raised the prices on the annual fee to hire more help to keep this place clean and still no changes. Still extremely dirty.

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★ 1

I called the gym location in Midland months ago to cancel my membership since I moved out of state temporarily and I was told I needed to go up there personally. I came back, went up there to the Midland location personally paid 49$ worth of fees and asked to cancel and they gave me a number to call. I think it would’ve been a lot easier if they would’ve just given me that cancellation number over the phone months ago when I asked to cancel. Anyway, I call the number and the Hindu guy (or that’s what he sounded like) that answers the phone is extremely rude. He tells me I have to pay another $17 for another month to cancel. I explain to him that I already paid $49 worth of fees when I went up there. He said it wasn’t showing on his end. He hangs up on me. I try to call back other days and it went straight to voicemail/busy line. I called from my son’s phone and he answers. I give in to pay another month (the $17) he sent me a receipt and said that’s my proof of cancellation. It’s is a complete hassle to cancel this gym subscription. I hope that receipt is actually proof of cancellation like he mentioned. Other than the gym always being completely packed, and having limited equipment on the most used machines I do not recommend.

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★ 5

Buen gym recomendado

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★ 2

Visiting from out of town. Disappointed in the cleanliness of the gym. No hot water in the showers. Of the 4 showers, 2 had missing soap dispensers and the other 2 had empty dispensers. Several of the lockers had a missing latch so that the locker can be locked.

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★ 1

If there was a dress code/standard or at least a bare minimum requirement for our children in the clothing they *Choose to wear, the gym would be something more. It is sad that men and women have fallen so low that they come to this place in order to display their bodies and skin, causing each other greater temptation, than we already face. This "gym" promotes and glorifies young and old to come in practically naked to "exercise". It is clear who the leadership is of this place. It is not only the one who is tempted*and enjoys and *agrees with the temptation, who will be at fault. But it is also the person who *chooses to dress in such a manner, to cause others to stumble, who will also bear the greater judgement.

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★ 5

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★ 1

I'm not sure about other times since I only come here in the early AM, but it is extraordinarily hot in this gym every time I come here. Needlessly and excessively hot with little to no air movement. My wife almost passes out every times she tries to work out here with me and she's a beast anywhere else. Seriously need to drop the temp at least from 0500 to 0800 by like 15 degrees. It's not even a reasonable temp in here.

Update,
It's finally a nice temperature outside and instead of taking advantage of that to lower the energy costs in the gym, they crank the heat and turn off all the fans so it's hot, stagnant, and humid inside.

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★ 5

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★ 5

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★ 5

I had the pleasure of working with Dylan at Crunch Fitness over a 24-session program, and I can’t say enough about the impact he had on my fitness journey. My goal was simple yet ambitious: to get in the best shape possible. With Dylan’s guidance, I not only hit my targets but exceeded them in ways I didn’t expect.

When we started, my body fat was at 21.5%, and by the end of our sessions, it was down to 16.1%. My weight increased from 190.5 lbs to 197.5 lbs, but it was all muscle gains. Dylan’s expertise was evident in how he adjusted my program to maximize results—I went from 150.2 lbs of lean mass to 165.6 lbs while cutting down my fat mass from 40.3 lbs to 31.9 lbs. The results speak for themselves.

What really sets Dylan apart is his knowledge and dedication. He’s not just someone who tells you what exercises to do—he understands the science behind it all. Every session was thoughtfully planned, and his attention to detail ensured that I was consistently progressing. He knew how to push me just enough to get the best out of me without overdoing it. His support and encouragement made the process smoother, and having him in my corner made the entire journey that much more enjoyable.

For anyone considering personal training, Dylan is your guy. He’s incredibly knowledgeable, always professional, and genuinely invested in his clients’ progress. To his employers: if you’re looking for someone who consistently delivers outstanding results, Dylan is an absolute asset to your team. The level of dedication and care he puts into his work is unmatched, and I couldn’t recommend him more highly.

Source: Google

★ 1

Come on do better

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★ 2

Men’s locker room is disgusting, the sauna gross. Some of the equipment has had plenty of rest days, get it fixed already. For the most part staff keeps up with the gym sprays & paper towels. Locker room has always been gross though.

Source: Google

★ 5

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★ 2

Would give 5 stars but the cleanliness inside is lacking, there dust in between under and all around the equipment. Mirrors are nasty and they should go green a get rid of the paper towels and go with cloths yea I know ppl steal so put a sensor inside so they want run off with them.

Update so after the owner acknowledged the post I was gonna give the benefit of the doubt and change my review.

10/23/24 I would change it to 5 stars since This review needed to happen. The new manager is more concerned with being popular in the gym than the upkeep of the gym. It’s more hairballs on the floor than in the movie Cats. It’s pieces of equipment that’s been broke since May and I have taken pictures every months since. Bros in there skipping legs days, what kind of world we living in when bros skipping leg day. They can’t be skipping leg days. Legs ext machine talking about everybody need a rest day I mean since May come on man. The ppl that work there keep giving that played out lie yea we hired somebody they will be here next week.

It’s only one person who cleans and he can’t do it by himself. He is also the only person who try’s to fix things I’ll get a picture of him and post it later he should be managing the gym and not the fake manager they got running it now. Whoever owns this place should do an undercover boss and go in and check out your business because these clowns you have employed are running it into the grounds man it’s nasty in there. Maybe you should hire a cleaning service to clean that place it shouldn’t be tumblehairs blowing about the building like we in the Wild Wild West.

If they fix the Leg Ext and vacuum up the hair I’ll change the review to 5 stars.

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★ 1

*****DO NOT GO HERE*****
I cancelled my membership about 5 months ago as I moved to Dallas. The lady took my payment for my remaining balance at the front desk as I explained I was moving and I no longer needed my account, she then told me it was good to go and my account will not renew. Little did I know she was WRONG and it did renew, and I have late charges stemming from this place. When I called back whoever was at the front desk could not help me whatsoever and said it was never cancelled. So now I have built up late fees due to this facility and corporation. Do yourself a favor and go somewhere else.

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★ 1

I’ve never dealt with such a fraudulent institution. I’ve already filled bbb complaints for their practices and double charging please do not get a membership here go to a different gym. I requested a transfer months ago to get out of this being my home gym because there’s always issues when they take out payments this is the second double payment even though I payed extra because I’m so afraid of their bad practices and over charging me as they did once again . PLEASE BE CAREFUL !!!

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★ 5

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★ 5

My PT (Dylan)is great and very accommodating and helpful. I would recommend him to anybody.

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★ 5

Really happy with the staff and overall support and the vast array of equipment. My doctor recommended to start going to the gym. I have been putting off for years so I finally committed. Been training with Dylan for the past month. Loving it. Can't wait to see the progress over time. He's pointing me and pushing me in the right direction. Always answers my questions and helped me pick out some supplements the other day. Thank you Dylan 😊

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★ 4

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★ 1

Hello I’ve been signed for around 4 years and every time this gym is getting worst about cleaning in general and maintenance with machines. This gym real is urgently be Checke and keep the work.

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★ 5

Dylan is my trainer and he’s awesome, along with the rest of the staff

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★ 1

. The new door guy in the morning AZAEL IS RUDE AND DID NOT LET ME GET IN WITH AN INVITATION FROM MY WIFE 🤣🤣SO I GUESS I WILL GO OUTDOORS Iam NOT coming back to this place. Thanks God we have CHOICES!!!! Get better and more customer service oriented people! ! ! No surprise this place has less than 4 stars ⭐️ BYE ✌️

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★ 3

80% of the time when my friend and I come a lot of the machines are closed due to maintenance. Also, the AC goes out a lot and it’s like a sauna throughout the whole gym. It’s also not very clean. The Crunch in San Angelo is immaculate, and the Midland Crunch could take some notes from them. Just a little frustrating knowing we all pay our membership fee each month, and it can’t be kept in a better condition.

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★ 5

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★ 5

Good equipment and alot of it. Would give less stars for being crowded all the time between 4-6am and anything after 3pm. Switched back to crunch because if equipment is broken, its fixed quickly and open 24/7.

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★ 1

It gets REALLY OLD, the amount this gym allows vendors of some sort to post up outside and inside the establishment. It puts a bad taste in my mouth when I’m just trying to live my life, go to the gym, and every week I’m bombarded by a vendor entering and exiting this place asking for my money. Can I not just go workout without being asked for a handout? It’s so unprofessional. Some of the dudes will even yell after you if you ignore them. I’m sorry, but I do NOT owe you a second of my time just because you’re trying to talk to me. Call me rude all you want. I think it’s rude to stop someone going about their day to ask for money.

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★ 3

Josh at the front desk was awesome! He answered all our questions and gave us a lot of info about the gym. I had an Intro session with Laci and can’t rave enough about her! Brittany has also been extra supportive! Thank you Brittany! My only complaint is there is quite a bit of equipment not working. Please pull them off the floor and fix them. If it wasn’t for the many pieces of equipment down, this is a 5 star fitness center! The staff is 5 star!

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★ 1

Equipment doesn't work and they don't repair it. Poorly ran and overpriced. Go to another gym or the YMCA.

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★ 5

10/10 recommend. Seven walked me through everything in complete detail when I signed up and made the whole process super easy. Highly recommend the kickoff, it's a great help when getting back in the gym.

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★ 1

Horrible customer service, they say they will call back and they never do. I put my account on hold for medical reasons and I am still being charged I've gone to the gym 5+ times and they haven't given me a refund or solved anything. I've been calling and I've been getting my calls declined. Don't recommend getting a crunch membership is the worst

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★ 5

Exelent

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★ 1

Apparently this agent is no judgment they kicked out my brother just because he was wearing a crop top shirt I wouldn't call it crop top because he was wearing a shirt but put it across his next anime wearing it just don't know where how there's other people that wear crop t-shirts even girls but I guess jealousy e runs in this place

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★ 2

This machine been out of service for more than a week.. while leg machines are too limited and always there is waiting line on them..
these free passes are effecting members a lot, you folks need to limit free passes per month, otherwise we all will deactivate our membership and start the free pass game.
i like this gym but these cons need to be noticed by management asap!

Source: Google

★ 5

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★ 5

I went with my boyfriend Brian as a guest. The staff was so kind and very helpful. I plan on going every time I visit. And when I move to Midland I will become a member. Thank you for my shirt.

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★ 3

Constantly packed, kids zone always has way more kids then what they are supposed to for the people watching them

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★ 5

Seven is the best. Helped me sign up and get going in a matter of minutes. Such a sweet girl; should definitely be promoted

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★ 5

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★ 3

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★ 3

Necesitan preocuparse más por arreglar las maquinas, algunas llevan semanas rotas y no hacen nada por arreglarlas.

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★ 5

Bee has been a great Personal Trainer and has helped me reach my goals! Highly recommend her!

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★ 5

Great gym. Clean, with a variety of equipment and classes. Staff is super helpful. Bee is an excellent PT. She's great at meeting you where you're at and modifying to meet your needs. I have a disability and she's wonderful and helping me figure out how to accommodate that and still get in a good workout.

Source: Google

★ 5

Update: ac seems to be fixed.

Super hot inside the gym... 81 degrees inside the gym. Too hot to workout.
Overall equipment and gym is good just the temperature feels like a sauna, specially at 5pm.

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★ 5

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★ 2

The friendly staff is about the only redeeming factor.
A large portion of the equipment is always out of order. And unlike other gyms, they don't seem to have a problem with people slamming the weights down on machines, and free weights.
Worse yet, the air conditioning either doesn't work, or they are saving money by NEVER turning it on!

Want a pleasant work out, go somewhere else...

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★ 5

Such a great place! The front desk lady elisia is always so sweet & very supportive with the advice she gives!! She answered all my questions and even helped me find the right machine for the desired task!

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★ 1

Assistant GM Renee tried to up charge a day pass even though I was a guest of a peak result member management should definitely reach out to Renee and let her know the program

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★ 4

Convenient location. Relatively inexpensive place to workout. Is fairly crowded at times.

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★ 1

My husband and I enjoyed coming here but we have young children and every time we come, we end up having to take two or three weeks off from coming because one or both of our kids ends up sick. This last time our 3 year old ended up with Hand Foot Mouth disease so we won't be coming back.

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★ 4

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★ 5

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★ 5

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★ 2

Little dirty and small, classes are literally in the middle of the gym, not in a room so can be very intimidating for new comers. Not the best childcare either. Really wish they had better systems to make normal people be normal and not intimidated.

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★ 4

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★ 5

Rose is phenomenal she helped us out with the app
Great to have people like her in the work place environment !!!

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★ 4

Greta gym in size and cleanliness overall. The sauna is nice after a good workout. I rotate between Midland and Odessa facility and this one is my preferred one. Like most gyms it does get busy around 4-5 but there are still enough machines and room to set up and get in a good workout. I’ve been to three different Crunch gyms and they all are great in size and space to workout.

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★ 4

Not a bad public gym can get kinda packed in here but for the most part I enjoy going here. The vibes are good and I feel comfortable working out here.

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★ 3

Nice facility, but very packed during peak hours long waits for equipment.

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★ 5

best team and best gym

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★ 5

Best gym around

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★ 1

I worked in Midland but live in Dallas. I drove to the Dallas location to close out my monthly subscription to find out I couldn't, and I have to drive to the midland location in person or send a written letter. I had to call my bank to block any further charges and file a complaint to the BBB. Make sure you get the crunch cancelation paperwork online and have them sign it. Then, a receipt when you close the account.

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★ 2

Like other Crunch facilities, the temperature is kept exceedingly and excessively high. About 15 to 20 more degrees than the gyms I've preferred in the past and with very little air movement. Producing a stale, stagnant, oppressively humid and hot environment.
But the value is still good if you go with the base plan option to get access to the equipment....Assuming it isn't broken.

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★ 5

probably one of the cleanest Crunch locations I've been to

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★ 5

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★ 1

Fraudulent charges after canceling membership over a year and half ago. DO NOT trust them. We will be proceeding with legal action if not rectified immediately.

We have called and emailed every month to be passed on and on to different employees or “managers”.

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★ 1

I've been trying to cancel for months, since I no longer live in the area. First few times I've called, and was told it'll be cancelled. Called again this morning since they still charged me again. I was rudley told I had to send a letter to corporate, and was abruptly hung up on. Sounds to me I'm not the only ine with this issue. Since the lady on the other end of the phone seemed extremly annoyed.

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★ 5

Me gusta mucho este Gym porque es grande , lo unico es que hace falta mas maquinas para piernas a veces tenemos que esperar para poder usarlas por la cantidad de personas, y el daycare super me encanta que tengan uno para las mamas queremos cuidar de nuestra Salud !!

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★ 4

Great gym in terms of variety of equipment, they will have what you need. It’s Generally pretty cleans as well, but If you go during peak hours this place gets extremely busy- if you go at those times, plan to work around what’s available rather than what you’d like to use.

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★ 4

Buen lugar para hacer ejercicio, aunque por lo regular está bastante lleno

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★ 5

I've been going to crunch for about a year and a half. So far its been good, They have free weight, and recently, they just got new plates.

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★ 5

Helpful,friendly staff
Plenty of equipment no matter the time of day
Love the Hydromassage after the workout

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★ 5

Good and friendly staff, especialy my bud Elay, he's always on duty answering new comers concerns 👍🏻👍🏻

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★ 5

Good job updating the facility.

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★ 1

I am very disappointed. Ladies Locker rooms haven’t been cleaned since Monday today is February 2 2024. Hair everywhere in the shower stalls since Tuesday. Very disgusting, Machines are filthy, Treadmills
Sweat everywhere dirt buildup I can go on forever. .You should be ashamed of yourself, you have the money but instead you decide To your fortune. Stop being so greedy and paid your staff right and supervise the facility. You say you’re here for your members but in actuality you’re not you’re only here to take Members money. Gym has gone from five to
a -5 that embarrassing and insult To the president and founder . I hope that the CEO president, founder, reads this. And they get their act together. And for once, in their lifetime, do something for their members, instead of just Our money. !!!

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★ 1

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★ 1

This is probably my first review ever and I am writing it because I don't want anyone to go through this. I don't recommend this gym at all. It's been 6 months and I am still trying to cancel my membership. They will keep charging you and they don't respond to their emails or call back when you leave a message.

If you read the reviews below, you will see they have done it to other people as well. If you value your time, look somewhere else.

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★ 5

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★ 5

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★ 4

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★ 5

Equipment has been good and able to
Use as long as you get there before 5 or after 8. Daycare is an awesome plus. Staff and members are always nice.

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★ 1

Do not trust with your bank information!! No one answers their phone, I’ve been down to the site MANY times to get this fixed and the manager is always “mysteriously gone”. They’ve already admitted their mistake once and to the best of my knowledge issue would be fixed and my account closed. No! They have continued to charge my account EVERY MONTH! Someone clearly is not doing their job and needs to be held accountable! Nothing but a bunch of unempathetic, heartless, money hungry business people. So if you can get behind that then cool, but not for me and will NEVER recommend to anyone so long as I continue to live in midland.

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★ 5

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★ 5

Very well equipped gym, however it is very busy so recommend going a little off peak hours.

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★ 4

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★ 4

Real good gym with reasonable prices

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★ 5

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★ 1

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★ 5

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★ 5

Great staff!! Very friendly, they have excellent customer service, and the Vibe is LIT!

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★ 1

While the equipment selection is amazing, it’s full of juice heads that can’t put weights away or count by 5’s and put dumbbells in the correct place. It’s so busy after work hours, you have to wait in line for 20 mins to use anything. This gym sucks.

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★ 2

All the equipment is good, everything is clean from the front door to the bathroom, nice atmosphere , the staff is very friendly and helpful. The only thing is most of the women come here just for show and attention. Half dressed, no underwear, bending over for the whole gym to see. I got tired of it so I just cancelled. Not only this gym but all gym should have dress codes for men and especially women.. A few of my buddies did the same.

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★ 5

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★ 5

Plenty of equipment, nice staff, great trainers and group fitness classes

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★ 5

Ecxelente

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★ 5

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★ 1

I've been a member for about a year and a half after I told them I want to cancel my membership they still kept billing me I've tried contacting the manager there both thru the phone and in person has failed to get back to me.

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★ 5

Love crunch and the equipment but IT. IS. SO. PACKED. ALL. THE. TIME. A lot of people I know have left due to it just being so crowned. I really hope there will be a 3rd & 4th location coming to o Midland/Odessa soon.

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★ 5

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★ 1

If you might ever want to cancel your membership, I’d join a different gym. This gym will do anything and everything to not let you cancel. I specifically bought the package that costs more but let’s you “cancel any time”, and didn’t sign any contract. And yet they are still billing me after I called and cancelled.

Slimy gym trying to hold on to memberships by any means… I won’t return and would highly recommend anyone considering this gym to find a more honest option

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★ 5

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★ 5

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★ 5

Lots of choices with equipment!
Very good customer service and clean facility!

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★ 1

Very poor customer service

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★ 1

The smell and the ambiente is stuffy.

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★ 1

They still charged me after I had already canceled my membership and they charged me an annual fee as well 😡

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★ 1

Horrible gym days no judgment zone but yet the overnight guy is such a creep

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★ 5

Buen equipamiento

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★ 5

love this gym—impressive gym floor, a wonderful staff, and an unbeatable energy that inspires me

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★ 4

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★ 5

Angel one of the employees there was very helpful. Thank you for making the experience enjoyable. Really made it feel like being at home.

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★ 5

Great gym! Friendly staff- always welcoming! Highly recommend!

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★ 5

I absolutely love this gym! Such a positive environment and kind staff!! The water prices did go up but that’s okay. Love this gym !!!

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★ 5

Absolutely love this gym! Customer service here is awesome & very helpful.

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★ 5

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★ 5

Been going to this gym for a while now and the staff has been very helpful and respectful with any and all questions and concerns I had.

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★ 5

Great atmosphere, great equipment, and great employees.

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★ 5

Most awesome place and gym to workout at if I could I would give 10 stars the staff is great there and very welcoming

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★ 5

I love the environment. It is truly a great place to be.

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★ 5

Been a member for going on 6 months now staff is always friendly and helpful, facilities are always clean good gym.

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★ 5

Fantastic place, lovely people, it's my second home! Everyone needs to join

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★ 5

I love this gym! They have amazing customer service, as soon as I walked in I was helped almost immediately! They give a lot of information about their memberships and the benefits of signing up to become a member. Their rates are super good, which I have had a hard time finding gyms with affordable rates! The bathrooms are very clean and the hand soap smells great! My only complaint is that the water bottles now cost $2.15 when they used to be $1.

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★ 5

everything about my visit at this gym was great! The staff was so friendly and knowledgeable about all the questions i had. i am currently on my 7 day trial, but i am going to end it and get a membership!

Source: Google