★ 5

Jesus had all the answers

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★ 5

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★ 5

Very good hamers, new equipment.

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★ 5

Great place to workout

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★ 5

Gym has solid equipment, and friendly staff

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★ 5

Audrey was awesome, great gym!

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★ 5

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★ 5

Love the energy Nolan brings to crunch fitness, great guy!

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★ 5

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★ 5

My son enjoys coming here for Kids Crunch. The staff is very nice and attentive. Idk about the past stuff on here I just started coming to this gym 3 months ago. It’s always clean at this gym I don’t see trash anywhere , people are friendly, solid gym.

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★ 1

Horrible experience. I canceled my membership in June, due to receiving gym memberships through my insurance. Since then they have charged me monthly charges and late fees.

I went to the desk to ask for assistance, and they said that my account had been closed since June, but they would not remove or refund the charges. They offered no explanation or solution, and even though they admitted it was their fault, they asked me to leave the gym. I called their support number and was told they can offer no help.

This business steals money from its customers and refuses to return it.

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★ 5

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★ 5

I have been coming to Crunch since it opened and I love everything about them. Their kid’s care is awesome and all the people are wonderful! My son always looks forward to going to kid’s care. The Crunch coaches do an amazing job as well caring for you while pushing you to the limits! You gotta try the classes, they truly are the best because they are ran by awesome people! Can’t forget the welcome staff, they do an amazing job at making sure you have everything you need! I love my crunch gym and crunch family!

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★ 1

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★ 5

Fantastic selection of Hammer Strength machines. I’m really impressed with this gym.

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★ 5

Clean gym, friendly staff, and great environment!

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★ 5

Love this location and the Kids Crunch daycare. Good selection of machines and weights, clean bathrooms, spacious. The employees in the kids area are sweet and attentive towards my 2 year old son, and he absolutely loves going to play! They know which toys he loves to play with and makes sure they're ready for him when we arrive which is much appreciated. Would definitely recommend to others.

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★ 5

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★ 5

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★ 5

best gym ever

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★ 5

Nolan was very nice! I love this gym

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★ 5

Karen was awesome, I love it here

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★ 5

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★ 5

The staff is great, and very helpful. The gym is clean and equipment is well maintained.

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★ 5

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★ 5

CRUNCH IS THE BEST !!

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★ 5

Love coming here amazing gym

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★ 5

Amazing atmosphere. Great gym

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★ 5

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★ 5

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★ 5

An overall welcoming experience, a very thorough walkthrough showcasing all amenities, and very friendly staff!

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★ 5

Good gym, low fees, good equipment, and lots of other good qualities.

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★ 5

I was working in the area and got 3 day passes. VERY clean facility, all the staff were in great moods, and Adrian at the front counter was helpful getting me checked in as a guest and very polite.

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★ 5

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★ 1

My experience with the Crunch Fitness North Richland Hills location regarding their cancellation process has been extremely disappointing, and I feel obligated to warn prospective members.

I initially signed up for a one-year membership in August of last year. This membership automatically renewed in September of this year, which I understand is standard. However, when I went to cancel shortly after the renewal, I was charged a staggering $215.00 cancellation fee.

This fee is excessive and was not transparently communicated or highlighted as a major risk when signing up. Essentially, I was forced to pay hundreds of dollars simply to end a membership after its initial term had completed.

When trying to resolve this situation, the Operations Manager, Adrian J Espinosa, was entirely unhelpful. He was unwilling to offer any alternative solutions or assistance beyond simply processing the final, expensive payment. This lack of willingness to engage or provide customer support only compounded the frustration over the cancellation policy.

The gym itself is fine, but the cancellation policy is predatory. Before you sign up, ensure you thoroughly understand the automatic renewal terms and the exact cost of getting out of your contract, as it may cost you over $200 just to leave. This poor experience makes it impossible for me to recommend this club.

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★ 5

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★ 5

10/10

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★ 5

Audrey is awesome, had a great time!!

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★ 1

I'm been workout a lot of Crunch club from Iowa, Nebraska to. Oklahoma down to Texas and this is worst fitness club I ever seen. They don't have much equipment. Weight all over floor and I dont see people swipe the the bench and re-rack their weights 😤

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★ 5

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★ 5

Love this gym! Audrey is always so friendly and supportive :)

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★ 5

This place is great! I love the hiitzone here!

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★ 5

Big gym with lots of workout machine to choose from and good cardio area as well as clean bathrooms.

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★ 5

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★ 5

Nolan and adri were very helpful today

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★ 5

This Gym is absolutely worth it, definitely coming back.

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★ 5

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★ 5

Shelby was great. Her tour was thorough and addressed each of my concerns. Well done, Shelby!

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★ 5

Nolon was great very knowledgeable on every piece of equipment great piece Les of advise 💪🏽

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★ 5

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★ 5

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★ 5

Been coming here since they opened. I love it here. The vibes, the ambiance and the energy is unmatched. Sign up and do something for yourself. You won’t regret it!

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★ 5

Love this gym! Helpful staff , clean!

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★ 5

Good gym

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★ 5

Great equipment and amazing customer service. Highly recommend.

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★ 5

I love Crunch the trainers are great and the atmosphere is wonderful

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★ 5

This 5 star review is for coach G! If it wasn’t for him I would not come or recommend anyone come to this gym. What hooked me was his classes. Now he’s training me for my 1st fight. I’ll go wherever he goes!

One thing I would like to make future members aware of is that you will be potentially recorded and posted on social media without your consent. This was done to me by Regan and instead of apologizing to me and taking it down she rolled her eyes and laughed it off.

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★ 5

The gym looks great after the remodel. The boxing class is a blast. Coach G keeps it lit!

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★ 5

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★ 5

Regan up front was super helpful!

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★ 5

Great customer greeting

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★ 5

Love them

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★ 4

Update: OK, I went back today for the second day in a row. Regan was at the front desk and immediately engaged in a complimentary and motivating conversation. I even had a couple of interactions with trainers that were positive. This is genuinely a completely different club from the same Crunch location that I worked out at several months ago. Whatever changes were made as far as management and/or staff were the right choice.

Today was the first time I had visited this gym since the latest remodel. Audrey was at the front desk, and she was amazing: attentive, knowledgeable, and a genuine joy to speak with. The other individual at the front desk shared those same qualities, but I did not get their name. Audrey's engagement alone boosted my previous one star review to a four, but I must admit the layout is better as well. The color scheme. The turf area...there is much improvement all the way around.

I may begin going here more often, due to all the improvements I experienced today. There are rumors that they are considering moving to 24 hours. I can say that if they do go 24-hours, it will absolutely, hands down, become my primary gym, whereas I currently work out before they even open. I will also come back and give them a five-star review.

I am leaving the following message here in hopes they do not grow complacent with all the vast improvement and regress back to old one star days.
It appears my last review got removed, which I find odd. It was a one star review for the odd layout and the fact that none of the employees acted as though they wanted to be there. The front desk staff would barely acknowledge members upon entry. The trainers mostly had the personality of rocks.

Source: Google

★ 5

This gym is incredible! I was assisted by Regan, she walked me through the whole gym and really went into detail on all of the amenities! She really sold me on the whole experience! I am so grateful that I walked into this Gym today. Everything happens for a reason! Highly recommend you come check it out and make the decision to change your life!! When you do, ask for Regan!!!! Oh thank you

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★ 5

Amazing gym. The absolute best staff and faculty.

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★ 5

Great location, staff was friendly and helped me transfer over to my new location swiftly.

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★ 5

Love the coaches/trainers at the NRH Crunch. Coach G is one of the best around. Love his training sessions, fight camp classes and his demeanor. He has taught me so much and helped considerably with my weight loss goals!!

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★ 5

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★ 5

Coach G is an outstanding boxing instructor, and his classes are truly exceptional.

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★ 5

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★ 4

Great staff, very helpful!

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★ 5

I had some confusion with my account setup but Regan was so helpful to get me situated. Great customer service.

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★ 5

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★ 5

This is by far the best gym in town. The staff are very friendly, the facility is always clean and there are various equipments to choose from depending on your comfort and or fitness level.

The group fitness class is always lively, fun and fulfilling. I particularly love the "no judgements", "no limits motto" because that's exactly what it is.

The community is phenomenal, the personal coaches are very professional and the extras like cryo lounge, aqua massage, dry heat sauna, and tanning room is a definitely worth every penny spent to keep you looking and feeling fabulous.
I 💯 recommend joining this community.

Enjoy ‼️

Source: Google

★ 5

Muchas gracias Regan

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★ 5

I absolutely love coming here, great vibes, amazing kids club for my daughter who is also a diabetic! My favorite is Regan, she is a bright light ❤️

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★ 5

I love this gym and regan is so sweet!

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★ 5

Great gym floor and machines

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★ 5

I enjoy crunch. The staff is very friendly and the daycare is awesome

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★ 5

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★ 5

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★ 5

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★ 5

good gym

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★ 5

great gym, def better than eos

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★ 5

Coach G is the best he’s helped me improve in my boxing training he’s always so kind and supportive

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★ 5

One of the best place if you want to get a good workout. I love coming here. Great people freight trainers

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★ 5

Clean polite. Very well informed

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★ 5

Great Atmosphere 🔥🔥🔥

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★ 5

Me parece súper ya que cuenta con todo el equipo para un entrenamiento duro y eficaz

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★ 5

Me gusta!

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★ 5

Absolutely amazing customer service every single time!

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★ 5

Looks amazing clean and nice people that help out when needed

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★ 5

This gym has a nice display of equipment and many workout options. The kids center is definitely a plus and affordable for what they are offering.

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★ 5

Regan was the absolute beat host. She guided me around the gym, giving me a cast education of Crunch Fitness. Her expertise and customer service are unmatched. If you're leary about starting up in fitness, go see Regan.

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★ 5

Very welcoming, fully stocked gym and extremely clean.

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★ 5

Great facility! Awesome staff!

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★ 5

Lovely staff.

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★ 5

Great gym! Clean and friendly staff!

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★ 5

Love the Group Classes! Love Stanley & Regan!!

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★ 2

After all the renovations, constant changes, and membership fees they won’t allow people to use the hot studio unless it’s for a class. That’s extremely frustrating and unfair.

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★ 3

This is an excellent facility — well-designed, clean, and equipped with top-quality machines. The location is convenient, and the gym offers a wide range of services and resources suitable for all levels of fitness enthusiasts.

However, from the moment I first walked in, the staff came across as overly aggressive with their marketing and sales pitches — and that impression has persisted ever since. It often feels as though the focus is more on meeting franchise targets, commissions, and membership numbers rather than genuinely caring about the customer experience.

During my initial visit, the assistant manager, who introduced himself as the manager (a clear act of intentional misrepresentation), refused to provide a one-day trial and instead insisted that I commit to a minimum three-month membership plus annual fees to use the gym. He persuaded me to sign up by promising free access to the CryoLounge, claiming he had the authority to make this offer as the person running the facility.

Unfortunately, just six days later, I learned that he had already decided to quit, had informed the gym, and had worked his final day. He never mentioned during our conversation that he had resigned and would only be with the gym for a few more days. When I informed the staff of his promise, the actual manager declined to honor it, offering only a single complimentary session on the condition that I leave a positive review or like their Facebook page.

While I genuinely appreciate the gym’s cleanliness, thoughtful design, and high-quality equipment, the customer service experience has been disappointing. I plan to end my membership once my three-month commitment concludes. I believe in supporting businesses that prioritize their customers — not just their bottom line.

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★ 5

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★ 5

Favorite gym

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★ 5

Regan was amazing! She helped me get signed up in under 5 minutes. Can't wait to start working out and utilizing the Childcare they have.

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★ 5

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★ 5

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★ 5

Such a lovely experience at thjs gym! Regan got me signed up and so excited to be welcomed!

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★ 5

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★ 5

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★ 5

I loved this gym!! They had everything I needed and more!! This was my first visit to their location and they walked me through everything, it was so informative. I loved Raegan downnnn she’s so amazing and her energy is everything this gym needs. 10/10 will definitely be back!

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★ 5

Great gym, no complaints!

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★ 5

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★ 5

The John’s are the best employees and the gym has been the best we have ever joined! Love this place

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★ 5

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★ 5

I was helped out by a lovely lady named Regan. She did a wonderful job at helping and informing me about the gym.

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★ 5

Gym is nice and well kept up, employees are great yep

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★ 5

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★ 5

Very nice people,love the atmosphere and the workouts are fun as well as the classes!

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★ 5

Amazing Experience at Crunch Fitness!
Crunch Fitness is such a great place to work out — the energy is always positive, the equipment is top-notch, and the environment is super motivating. I especially want to give a huge shoutout to Regan for their outstanding service! Regan was friendly, professional, and went above and beyond to make sure I had everything I needed. It’s clear they really care about members and create an awesome experience every time. Thanks to Regan and the whole team for making Crunch Fitness my favorite place to train!

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★ 5

GREAT CREW!! FUN ENERGY!!

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★ 5

Super nice and clean location

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★ 1

The only way you can cancel is to go in person or mail (not email), mail a letter with your signature to say that you want to cancel. So do not move until you cancel your membership. If you call them it won't make a difference they will just tell you those are their rules. I don't like any company that makes it hard to cancel. I think it's a cheap way to make an extra buck. Make people happy. It's more likely to get them as clients again.

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★ 5

Regan is the sweetest!

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★ 5

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★ 5

Great atmosphere, remodel is beautiful! Awesome workout spaces! Love the kettle bell selection, boxing studio and hitt zone!

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★ 5

The recent upgrades are worth every penny and totally elevate the experience!
I love their class options, especially the hot studio workouts.
Class instructors are top-notch!
Great environment that encourages you to keep coming back for more.
Not too jam packed, with just the right amount of gym-goers.

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★ 5

Regan is the best ever

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★ 5

easy set up. bumping music. looking forward to keeping active

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★ 5

Very thankful for Regan’s help transferring gyms and getting my little ones settled in their kids care! The gym is very well kept and clean as well as the locker rooms!

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★ 5

Regan was awesome

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★ 5

Great experience. Love the hospitality and the tour.

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★ 5

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★ 5

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★ 5

Best Gym in NRH hands down!

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★ 5

Such a wonderful experience signing up with Regan today. She was so very helpful and made the process so easy. I will definitely recommend her and Crunch Fitness to my friends and family

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★ 5

Great experience the staff is amazing Jesus and Regan phenomenal make sure you check in with them at the very least you won't regret it!!
Finally was able to hit 315lb for 5 reps! The atmosphere is like no other! Enjoy cross-fit, strength training, power lifting, or even body building they have something or someone who is qualified to assist you!

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★ 5

Came from an out of town location— was welcomed like family!!! Staff and facility is amazing!!

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★ 5

Great location everyone there is awesome!

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★ 5

I feel so lucky to teach Zumba and Yoga at Crunch! I love the vibe here so much! Everyone is so supportive and kind 💓

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★ 5

Regan was super helpful with all my questions. Very friendly. Looking forward to a new start!

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★ 5

Great facility. Great staff

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★ 5

Super cool

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★ 5

Muchas máquinas muy amplió rl lugar

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★ 5

Amazing community

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★ 5

Hands down best gym I’ve been to. Lots of equipment and new equipment! Endless squat racks, free weights and cables. Go see Regan, she makes you feel right at home!

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★ 5

Reagan the Operations Manager helped me sign up for my membership and was absolutely amazing. She’s very well knowledgeable on the Jim and all of their amenities and made me feel very confident in my decision to sign up with crunch 10 out of 10 definitely would recommend.

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★ 5

Jay did a great job with assistance today

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★ 1

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★ 5

Had a visit at this location and Regan provided a tour and a very positive experience! Highly recommend this gym! They have EVERYTHING!

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★ 5

regan was honestly the best introduction i could have had to crunch! they offer so many perks with your membership. i highly recommend!!

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★ 5

Jesus is the GOAT

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★ 5

Crunch been coming for about 2 years my boy jesus the goat solid gym.

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★ 5

This is a great gym, I’ve been going here for awhile and the crew are amazing!

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★ 5

I love this gym! The environment is friendly! Regan is nice!

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★ 5

Super friendly staff and great environment for any goals you are trying to hit!

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★ 5

They did great updates and everyone is really friendly.

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★ 5

Jesus did a great job!

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★ 5

Friendly staff and great equipment.

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★ 5

I love everyone at this gym. The members are super nice and helpful and the community is overall amazing.

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★ 5

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★ 5

Great Staff, Jesus is awesome and professionally superb. The location is always clean and well welcoming.

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★ 5

Love this gym so much! So nice and affordable for the family!

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★ 5

I have been a Crunch Fitness member for 5 years total and have been coming to the North Richland Hills (NRH) location for the past year since I moved. In all that time, the staff and trainers here stand out!

Great First Impression

Right from the start, Regan provided an incredibly warm and professional welcome. Her friendly demeanor and attention truly set a positive tone for my gym experience. It's fantastic to have such a welcoming face at the front desk.

The Absolute Best Trainer: Mickey

Even more impressive was my experience with Mickey, who is, without a doubt, the best personal trainer I've worked with across my five years as a member. I hadn't trained in a while, and I felt a little lost on returning.

Mickey quickly assessed my needs and provided a session that was both informative and incredibly motivating. He showed me so much—specific techniques, exercises, and general gym knowledge—that I can now confidently take full advantage of every time I step into the gym. She genuinely gave me a clear path to follow.

If you're looking for a great gym, come to Crunch NRH for amazing staff like Regan and an elite-level trainer like Mickey!

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★ 5

Really enjoy the new renovation!

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★ 5

Everyone here is awesome!

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★ 5

Amazing gym & friendly staff

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★ 5

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★ 5

This gym has a some great equipment! Excited to get started!

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★ 5

Jesús was awesome

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★ 5

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★ 5

Regan is the best they got! She has been very helpful with my gym experience.

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★ 5

I really love the gym! Nice gym and kind staff! Regan is helpful

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★ 5

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★ 5

Jesus was very helpful with setting up my crunch fitness app.

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★ 5

Regan was amazing with signing me up!

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★ 5

Everyone is great here. Great trainers

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★ 5

My goals started as getting away from the work computer and movement. Crunch NRH makes it easy to do, with friendly & helpful staff. Located conveniently close to work and home helps keep me consistent in my visits. Highly recommend!

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★ 5

Great staff… Super helpful and answered any questions I had about the location. Jesus was awesome and got me setup for a membership nice and easy! Marcus also came by to see if I had any questions and was very informative about nutrition!

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★ 5

Shelby is so great! So welcoming and wonderful! Thank you to the staff for being so welcoming and supportive!

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★ 5

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★ 5

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★ 5

Professional trainers and great equipment

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★ 5

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★ 5

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★ 5

Great place

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★ 5

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★ 5

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★ 5

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★ 5

Frank the Tank is awesome!

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★ 5

Very friendly environment. Staff are very helpful and welcoming

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★ 5

This Crunch is amazing :) I’ve come here since it first opened and staff has always been so friendly and welcoming, there’s tons of different accommodations and they’re even expanding.

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★ 5

This Crunch is AWESOME! The staff is super friendly, there's always machines available.

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★ 5

Good facility good staff. Nice vibe!

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★ 5

Jesus was awesome amazing man

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★ 5

Always friendly staff and always clean, love coming to NRH. Reagan is so sweet!

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★ 5

Jesus was amazing

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★ 5

Jesus was so nice !

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★ 5

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★ 5

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★ 5

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