★ 1

Never even heard of this gym and they keep emailing me about my past due balance when I never have had a gym membership in my life....

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★ 2

It’s really annoying to come in to a gym you pay the top membership for and the showers look nasty, the lock latches on the lockers are always loose or the lockers themselves occupied for weeks. You can’t use the hydromassages without feeling like you have to be rushed out the minute it finishes because they have someone waiting to clean them the very second it’s over; more annoying when you walk to the hydromassage and it’s already dirty with skin flakes or mud or whatever else goes on there like what are yall doing man? or you walk out of your massage to see the front counter staring down the hall as if they were expecting you to be spry and full energy and bouncing from wall to wall, like you should be ready to run out of the gym after your “relaxing” massage. Sometimes there’s no one at the counter and sometimes there’s 5 people having a conversation behind the counter and no one knows you’re standing there waiting to purchase your protein or to ask for your amenities like the hydromassage, like the red light. Only reason it’s a two and not a one is that I haven’t been threatened or chased down the parking lot to my car by some stranger. They also don’t sell any gym or shower towels and if you use your own you will definitely have to throw them out after a while regardless of any sanitizing solution you use in your wash it grows this type of black spotty mold that I have never had happen at any other gym. The place is gross and it’s hard to feel welcomed by staff sometimes, the equipment that is broken stays broken for a longer than it should especially if you have a routine; it’s just not viable to come in and have to use equipment you think might give you bed bugs because the cushion is split open and stuffed with paper towel for support or that you can’t workout properly because the seat to the press machine doesn’t lock at the height you need or lock at all. I pay to come here.

Source: Google

★ 1

was very disappointed with my experience. One day My trainer stopped responding, and when I brought the issue to the trainer manager, I was told it would be addressed. Unfortunately, I never received any follow-up or resolution. Considering I was paying $300 every 2 weeks, I expected a much higher level of professionalism and communication.

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★ 5

They make it fun for you and me one word no judgement there

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★ 5

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★ 5

Just wanna give a big thanks to Valerie for helping me when it came to paying off my account. She was respectful and courteous to my situation with much needed empathy. So thank you crunch fitness for having the best trained employees.

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★ 1

HORRIBLE customer service! My husband went in to cancel his gym membership and was told he could not without paying a late fee??? Lady was very rude and was really not helpful at all. Really disappointed. Will be canceling my membership as well.

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★ 5

Easy sign up process with Cielo

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★ 4

It's clean ... seem like more professional people working out in this area.. women restrooms a little odor tho .. plenty exercise equipments available probably we went early morning

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★ 4

I have to say this first.. after reading all the reviews.. of which most were bad.. I still chose to stop here and try it. Also I will say it’s Su day afternoon and it was not busy! Kyle at front desk acknowledged me and explained where all things were! And with a smile. Women’s locker room was not bad at all.. not super clean but not filthy at all nor did I see any bugs!! It just needed a sweep really and maybe a mop. Gym was pretty clean and equipment well kept! I will be back during the week just to see it in a busy day! All n all I would rate it a 4 today out of 5! Thanks San Pedro Crunch!

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★ 1

WORST GYM EVER . SCAMMERS. I went there to get a membership in September then 3 days after I go the person at the front desk told me as I was scanning in that hey just letting you know that your membership will be ending tomorrow so I was confused and I couldn’t even finish my workout because I was so annoyed by them telling me that randomly like why would it be ending if I just signed up so I left and haven’t been back , I got charged for september which I figured I still would but now it’s November and I’m still getting charged and I haven’t been there since September and they told me my membership was canceled so I went got a membership at a different gym and i’m still getting charged at crunch which in UNACCEPTABLE, just taking my money for free!! I called them to let them know and Patrick answered and was NO HELP at all says that my membership is apparently still active and I will not be getting my money back despite them telling me my membership was cancelled and me not going there ever again. These people are money hungry and I WOULD NOT RECOMMEND GOING HERE TO MY WORST ENEMY

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★ 1

If I could give zero stars, I would.
My husband purchased memberships for both of us. I was only able to visit once or twice before we moved and I discovered I was pregnant. He promptly canceled our accounts, yet we continued receiving calls claiming we owed money for dates after the cancellation. He called multiple times and was assured the accounts were closed—we even have written confirmation via email. Despite this, the calls persisted, demanding payment for post-cancellation membership fees. They escalated the matter to collections and have repeatedly attempted to charge my husband’s account, which is fraudulent since we owe nothing.
I would never do business with this gym again, even if it were the last one on Earth, and I strongly caution anyone considering a membership.

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★ 4

Gets insanely busy. Lots of homeless roam the area. Parking is a mess. Good gym though, machines are always working and weights are all well organized more often than not.

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★ 5

Good amount of equipment, friendly staff and always clean.

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★ 5

Great gym. Tons of equipment

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★ 2

The manager has no business being in his position. The employees are not knowledgeable on moving home gyms and Luis does nothing to help. He decided to just ghost me through email when I was trying to send proof of my new address (which was already odd bc it's a gym its not that serious.) Come to find out I didn't even need proof of my new address and a different employee was able to get me moved over within 5 minutes. Why the manager felt the need to have my personal address is creepy. Luis you're weird ah.

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★ 5

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★ 1

not friendly at all to military members.
$15 fee for military members and no guest passes offered to them.
super rude front desk customer service from “EMS”
stay away at all costs

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★ 5

When out of town I always try to find a local Crunch to work out at. This particular location is extremely clean, a large variety of machines and equipment, and the staff was extremely friendly and professional. Big shout out to Patrick for the awesome customer service he provided. Would highly recommend coming to this location to anyone wanting to get a workout in.

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★ 5

A great place to workout

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★ 5

Been a member for over a year, always clean and has the equipment I need. Today I did my first hot yoga class and was met with the kindest instructor, Genevieve. Great class and gym!

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★ 4

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★ 5

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★ 2

Coming to this location long enough to know staff by name, and I was kinda shocked, surprised, and considering cancelling my membership, after overhearing a conversation between Kyle vacuuming and an older gentleman. The older gentleman was pointing out how with the vacuum on his back makes him look like from Ghostbusters™. I overheard Kyle awkwardly agree and heard under his breathe that he wants to 'kill himself'. Given, he sounded frustrated it still makes me concerned for himself, other staff, and especially other people around him.

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★ 4

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★ 3

Overall the gym is great, the locker room is bad, sticky for weeks. Thought maybe it was one bad night but its just stayed sticky. The sauna is like candy sticky, what i mean is, you walk and your shoe makes a suction sound everywhere. That cant be just one day of not cleaning

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★ 1

This location is 4/4 the reason why I’m giving it a 1 star is for the difficulty of cancellation process. Firstly you must go in person to cancel. Fine, I went in person and requested my cancellation. The manager wasn’t there so the team member said they would pass along the request. This was on 9/10 and I’ve called 3 times since then and the cancellation still hasn’t been taken care of. I cancelled since I moved to a new area but now knowing how difficult they make it to cancel I would never return.

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★ 1

I have been to crunch many times and loved it but this past time was horrible hailey was awful i had used my guest pass and on the website it says they can use the rest and recovery area but hailey said well i know the policy and no one should be allowing your guest to use that area when i showed him the website he just stated with attitude that he said what he said i am definitely reconsidering my membership ps it was not busy at all and this could easily have been avoided

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★ 5

Clean facilities. Good equipment. Awesome staff

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★ 4

I had an issue before, but customer service helped me resolve it, so thank you!

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★ 4

Bueno

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★ 5

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★ 5

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★ 1

The new manager Jeremiah there is horrible and racist and I will be reporting this to the news. You had a trainer there Tiffany B who was educated with a Master's degree, a good trainer and been there over a year. You did not give her a promotion because she was African American!. You harassed her because of her clothes ive been to that gym everybody clothes are tight including the man!! So everybody should have gotten harassed there!!!..You was even trying to give other people clients but her because the color of her skin!. That is horrible and poor management!!.. you should be ashame of yourself Jeremiah!!.

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★ 5

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★ 5

The kids crunch staff at the San Pedro location are the absolute best! My toddler always leaves so much happier than when we drop him off! Cannot overstate how great this Kids Crunch is!

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★ 1

Morning, afternoon, and night front desk staff are not welcoming. They don’t greet you at the door or even say, “Have a great rest of your day.” They appear disinterested in their work, which discourages people from coming to the gym. A better attitude from the front desk staff would make customers feel more welcome and appreciated.PLEASE BE BETTER ‼️

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★ 5

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★ 3

I just relocated from Dallas where the gyms are amazing and top tier but in this case, The gym itself is nice but the overall cleanliness isn’t the best. The women’s locker room is always filthy and disgusting! Roaches, hair, dirty floors, the sauna is disgusting. I’m going to try another location and if all of the San Antonio locations are like this I am definitely canceling my membership. I gagged at dirty bathrooms and nasty floors.

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★ 2

i was charged yesterday for membership fees and went in person to cancel my membership and they charged me again stating my payment didnt go through when its posted to my bank account. see the thing with credit cards is they ate linked to bank accounts snd theres a paper trail.

there were no issues until yesterday.

i was contacted by a manager stating they didnt have my bank account and routing info. planet fitness nor golds gym need bank accounts and perfectly fine with one credit card on file.

they didnt give me paperwork in person and said it would be emailed. when family cancelled memberships they were given printouts.

when i originallu signed up no where does it say a bank account or routing number was needed.

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★ 4

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★ 1

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★ 5

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★ 1

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★ 1

This gym isn’t the same anymore since Jess left! She made this gym a wonderful experience from professional stand point but also welcoming place to be vulnerable and have fun . This place has gone down hill tragically without her running it and I will NOT be returning!

Source: Google

★ 1

I never ever leave bad reviews but I’m very disappointed. I had to cancel my membership and personal training because of unforeseen circumstances. At first I thought everything was taken care of but they’re still charging me a $2.99 fee as well as the $220 bi weekly amount for a 6 month personal training which I stopped using in June due to the mentioned circumstances. I hope I can get in touch with someone soon because being charged for services I’m not using and thought were cancelled is unacceptable

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★ 1

I used to like this gym, but over the last 2 months with the new manager, it's going downhill. The atmosphere and vibe in the gym has completely changed. The new manager, Luis, is some little kid who always looks like he's angry and yelling at his employees. I asked him to smile once and he told me I could go to TruFit across the street and walked back into his office with some really tall guy wearing a sling. Wow, way to be customer friendly guy. The people at the front desk look miserable all the time now, but with a little tyrant always in a bad mood who can blame them. With the new location just opened, I wouldn't be surprised if this one shuts down.

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★ 5

Great place to get motivated by group classes with great instructors !

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★ 5

Better than planet fitness and LA fitness in my opinion ! Staff seem really nice, especially Stephanie.

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★ 5

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★ 5

Esta super este gym 💪 🔥 listo para todos los q quieran verse y sentirse mejor

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★ 5

it’s always so clean and the staff always makes me feel welcomed. I love working out here

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★ 1

Do not buy into the monthly offers of this money grab facility. I completed the 2cent for free trial and when it came time to cancel I was charged $39 dollars for the month I only had 2 weeks at as well as they require then a 30 day notice I had to pay another $39 plus $54 annual fee to cancel. So $140 down the drain. The facility also has way to many people here not that many machines to use the trainers are mediocre at that. Save your money invest in yourself and pay for a more upscale gym. Crunch has hidden fees and does not care about their customers.

Source: Google

★ 1

The gym itself is great and has great equipment. I've been going here since it opened and the staff that made this place stand out has all left. They used to be really on top of their shit. I just went in today to get a body scan and I was passed off by 3 staff members. Then the one that set me up left to do something else and I had another trainer that gave me the most bananas explanation of the test results that highlighted her inexperience. I was treated poorly as a client when I did pay for a trainer and I would advise against ever paying for one here. They could not care less about helping you.

Update: I had since gotten a new membership at the Crunch on Wurzbach and it opens on the 30th of this month. It was supposed to open on the 15th. Ive been a member here since they opened. There was a 15 day gap in between my membership and the staff at this location told me that the only way I could work out here was if I bought another membership. I rarely give one stars but I dont know how the staff could get any worse.

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★ 1

Watched a worker yell at a girl in the locker room for something the girl didn’t know about, pretty inhumane. Definitely not coming back.

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★ 4

Good gym. Just crowded.

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★ 5

I'd say this gym had everything I expected and even more that I did not think to ask for. Not sure of the actual benefits of the Red light therapy machine but I use it after every workout alongside the hydromassage.

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★ 5

We love this place!! Miss Frantastic is amazing, we love small classes 🤩

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★ 5

Im a club member at this location and I've been going for 3 months tops, i like getting the lean body protein shakes they have and im making this review to say they should consider getting the lean body strawberry flavor, that one will sell more.

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★ 4

I love working out here and the staff is great but is there anything we can do about folks hanging out on their phone at the 30 minute circuit machines???? It’s ok if they need their phone for some part of their workout but don’t check socials, etc. Please move along so others can use machines. When we mention to staff they said it’s a “no judgement” zone.

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★ 5

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★ 5

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★ 5

Nice people and I enjoy my workouts when I go! I did my first Hydro Massage chair today and it felt great!!

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★ 5

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★ 4

This place is huge! There are so many machines! People are nice... Crunch is awesome!

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★ 5

Friendly staff. Clean top notch.

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★ 1

Crunch is so different without Jessica and Gerald. They were the perfect mixture to the gym. Crunch new manager isn’t understanding and has no compassion for people.

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★ 1

Things have definitely changed under the new management. It’s been frustrating to see the decline in how things are run. When Gerald and Jessica were in charge, the place operated smoothly, professionally, and with a sense of care that’s clearly missing now. They set a high standard, and it’s disappointing to see that level of quality no longer being upheld. I miss the way things were when they were managing this gym.

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★ 5

I absolutely love this gym! I have been going to other gyms in the past, but so far Crunch San Pedro is my favorite. I love the spin class with Ashley, the gym is always clean, and there’s always lots of machines available. I recommend Hot Yoga and Hot Pilates. And Jess is great!

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★ 5

Genial, buenos equipos, buen precio... con gente pero no tuve q esperar por equipos

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★ 4

I was in town seeing a friend and we decided to go grab a workout at the closet Crunch. As you walk in, the store is really well lit and nicely set up. It was a little busy, but started to thin out as I started my work out. The young person working the front was very accommodating. I had a guest with me and this person easily checked my friend in. I did see a guy with at tripod talk to the front desk person. I had joked with them that I thought it was funny he had a tripod because filming at Crunch is against policy. The person laughed and tried to brush it under the rug. Filming at the gym is distracting, especially if I want to get in and get out. I do not need to worry if I am stepping in someone else's "shot". This gym has the typical issues that most gyms have. Gym patrons leave their paper towels and half drank water bottles all over the place. It is not the gym's fault for this. They can not police everyone. The machines were in good working order and well maintained. I did see a second person working who was also helping out with the front desk. I assume he was cleaning, as he had gloves on. He was not overtly friendly at all. To me, I thought that was just his personality. He was short and to the point. The mens restroom had a pressure washer sitting near the sinks. I guess that is a good way to quickly clean the showers. There were a few soap/shampoo dispensers in the showers that were broken. I had to hold to up, just to get soap as I showered. My female friend told me she also experienced the same exact thing in the female restroom.

Overall, this place is a bad place to stop in and grab a workout. I am not going to rate the fact that other gym patrons tend to feel the need to leave their trash everywhere. It was nice seeing folks not "camping out" on machine, or bringing everything they own in a huge bag, parking it next to a machine and almost causing a trip hazard. There are a few minor issues with soap dispensers and I might have caught them while they were cleaning the restrooms, which is why they had a pressure washer in the mens restroom out.

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★ 5

Love this gym. Hard to get a machine because seems like people go there, and sit and play with their phones. There should be a limit on each machine

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★ 5

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★ 5

So many different machines to choose from.

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★ 1

I need to mention that first of all your employee becka was extremely a bad example as a manager she kept telling me very unesesary comments and laughing in a rude way ,she was refusing to give me the general manager email because she knew that she was gonna be in trouble of the way she acting, she mention where I live, I felt harras by her I'm afraid only God knows what this crazy women will do to me, I really felt harras by her she also told me come the gym and tell me in person in harass way, this person should get fired I feel like I should call the police and put a restriction order of the way she was harras me, she has my information and I'm afraid she will be doing something to my home .They also charge this month and I went and cancelled last month I need my money back. Don't go to this gym poor customer service

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★ 5

This GYM is Super Clean and the most organized Crunch in the Alamo City

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★ 1

Canceling your membership is impossible, you cannot do it online or over the phone.

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★ 4

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★ 5

I signed up for this place. This place looks amazing yet I still haven't gone because I haven't had the chance.

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★ 5

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★ 4

It’s been a minute since I’ve posted a review; but I am going to post mostly based on my experience with the kids club at San Pedro. I am so incredibly grateful for Rosemary and her team in the kids club. My daughter literally requests this location because of her. I know she’s safe and entertained and I appreciate the addition of security cameras, something that was seriously lacking in places such as LA Fitness.

In regards to the rest of the gym. I love working out at this location but it sure has its flaws re: maintenance and the amount of weights that can often be found laying everywhere. I wonder if the staff are only paid to stand and greet or if they are also required to tidy the weights; although I do understand as a gym user, we should be tidying after ourselves. It is Jun 03 25 and when I visited yesterday it seems that most of the sanitation stations were out of either tissue, fluid or both! I also noticed one of the popular fly machines is also broken again. Often the wait is longer than I believe it should be to get these up and running again. What is going on here guys?

Anyway, 5 stars for the kids club - but minus 1 for the gym.

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★ 5

The cleanest restrooms and showers!

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★ 2

Church is a fantastic and affordable place to work out, and I genuinely enjoy coming here! That said, this particular location stands out as needing more attention to maintenance. I rarely see staff or even other members actively sanitizing, which is concerning. The irony isn't lost on me when I see overflowing trash cans next to empty sanitizing stations. It would greatly improve the experience if the gym floor were more consistently organized, as weights are often left all over the place.

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★ 5

Me encanta muy limpio y máquinas en muy buen estado

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★ 2

Look I'm not a fitness person so I can rate the look of it since I only pass by this place..it's looking full everyday so I bet it's a good place for you to check it out😉🤣

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★ 5

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★ 1

Worst gym ever bad service manager it's never around and they just keep charging you ones you cancel your membership in my opinion it's not worth it

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★ 5

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★ 5

Imagine a purple gym but with grunting and weights dropping. Everyone here is swole and friendly. Great gym equipment and utilities. Has a sauna!!!! I would make this my permanent gym... Cause if you accidentally grunt in other gyms, they ring alarms and judge you...

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★ 1

It has been an incredibly high effort to cancel my membership. I've had to call them and email them and do the process manually as I'm not allowed to cancel online or over the phone. You have to come in in-person. Which for me isn't possible because when I initially moved they told me to just freeze it and now that I've moved and it's unfrozen I don't want to drive back to San Antonio to cancel it.

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★ 1

They make it a nightmare to cancel. If you can't come in person to cancel then you have to email the manager and on his own timeframe he will respond to you and send you a dosument you have to manually fill out (no docusign or modern tech). Once that's done you have to email it back to him. Then they will still bill you for the following month and likely still bill you your yearly membership fee, too. Working out there was good. It's just such a bummer that this cancellation process is taking so much of my time.

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★ 1

It will take you at least 30 minutes to cancel your membership. They require you cancel in person and they don’t provide any clear options for canceling if you moved away. I’m in an email chain with the store manager right now and this is the most high effort cancellation I’ve ever done. Such a nightmare

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★ 5

Very clean and staff was awesome!!

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★ 1

This place is filthy and is never cleaned. The gym has been open a little over a year and everything is dirty. In the bathroom, some faucets do not work and the mildew smell is horrible.

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★ 5

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★ 5

Rebecca is an absolutely outstanding employee, truly exceptional in her role at the gym. Her perfect balance of friendliness and professionalism during my sign-up made for a seamless and incredibly positive experience.

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★ 5

Overall the gym has exceptional equipment. I would think that crunch could make the in body equipment that they have available to maybe members who have the upgraded account. Rock's vitamin store makes it available for free

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★ 1

Always dirty. Restrooms are filthy. Machines are hardly cleaned. They don’t keep the cleaning solution and paper towels stocked for people to clean machines. Not sure why this location can’t be kept up like the others but it’s sad to see there’s not much concern about cleanliness here.

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★ 2

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★ 5

Nice and clean with many different machines for all types of workouts from starters to experience people. Staff is also great

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★ 5

Great gym open 24 hours plenty of equipment. See Ellie (PT) she will hold you accountable.

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★ 5

Great customer service with the newly hired manager 👍, he instantly knew what to do on the spot with my membership. Thanks to their management skills.
(News flash 📸)MGT,.. Don't let someone attempt you to do wrong by a customer.

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★ 5

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★ 5

Looks small from the outside but once going in the gym looked amazing. Not super packed and plenty of machines

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★ 5

I’ve been going to this club 4-5x/week since last July when my son turned 1 and I cannot say enough good things about Kids Crunch & the staff! My son loves the staff & looks forward to seeing them! They treat my son as their own & genuinely care for him as a person. I tell all my mom friends who are looking for a gym with a daycare about this gym because I love it so much! The front desk staff are so nice and friendly as well! There’s also a great selection of gym equipment! But I want to make a special shout out to Rosemary, Mak, & Valerie! 😊☺️

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★ 5

As a bigger girl, I’ve always had a lot of anxiety going to the gym. But this gym is fun, inclusive, and full of hard work. Their RnR is top notch. Recommend this gym to everyone.

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★ 5

Great energy! Great staff! Overall great environment! This has helped me challenge myself!

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★ 5

El mejor gimnasio y los mejores instructores excelente servicio

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★ 5

My goals are being met. Great classes, great trainers. Marky Mark mi numero uno!!! Thank you guys for pushing and supporting us , with life goals.

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★ 5

Love the classes and the trainers. Shout out to Sydni she’s the best!!!!

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★ 5

Classes are my favorite! Boxing and yoga are my favorite, the instructors are amazing they make the classes fun and enjoyable!

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★ 5

Best gym ever, super friendly staff!

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★ 5

From its wide range of workout equipment to its enthusiastic and well versed trainers, crunch fitness gym is a friendly and inclusive club that promotes general health and wellness. I will never stop coming here to work out!

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★ 5

Jess was incredible for the tips

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★ 5

Excelente clase con el instructor Carlos
Divertido , y energético

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★ 5

Carlos is the best trainer have a blast

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★ 5

Coach Carlos is a great coach

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★ 5

My favorite parts of the gym are the classes and childcare. They have childcare 7 days a week and I can catch my favorite classes a few days per week. The instructors are great!

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★ 5

I absolutely have grown to love this gym! I was a golds gym girlie for over 10 years then decided to check out crunch. I love the free weight area and I am now obsessed with their barbell 45 class and their cycling class. The gym is always clean and there is always someone cleaning the machines. Definitely worth every penny…and I always get to bring a guest for free!

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★ 3

Too many people during prime hours not enough machines during those time. The women’s restroom doesn’t have a full body mirror or a digital scale to display. Very busy gym

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★ 5

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★ 5

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★ 5

👍🏽💪🏽

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★ 5

Luis is especially kinda cool

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★ 5

Best Gym I’ve ever been too!

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★ 5

Great staff, highly recommend getting with a trainer, and everyone is welcome

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★ 1

El peor gimnasio! HELP HELP HELP

Tengo más de un año tratando de eliminar mi membresía con esta gente y no es posible. Te siguen cobrando y no hay manera de pararlos. No se les ocurra hacer un contrato con ellos.

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★ 5

I just drove through the parking lot. The place must be FIVE ☆☆☆☆☆ because there was no more parking and this parking area is "HUGE"

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★ 5

Great gym!

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★ 1

Poor customer service

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★ 5

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★ 3

I love Crunch Gym, but the leg press machine has been broken for months—unacceptable. The bathrooms are often dirty, and there’s nowhere to hang your backpack, making it really uncomfortable. Also, people work out in flip-flops and Crocs, which is a major safety risk. Management needs to address these issues.

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★ 5

I started my fitness journey over a year ago here. Countless hours by myself or with a trainer have helped me gain confidence and a better understanding of exercising every day. The staff and personal trainers are one of a kind and go above and beyond to make sure you get as swole and bulked up as themselves. For my first gym ever, I'm glad I started at Crunch 💪🏽

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★ 5

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★ 1

I recently had to downgrade my membership due to new job situations. This morning I was informed that I would be subject to a penalty fee. While I understand the contract have terms, the lack of flexibility and understanding from the staff was disappointing. Additionally, I’ve had several interactions where the customer service didn’t meet expectations, which only made the situation more frustrating. It’s unfortunate because I really enjoyed my workouts there, but given the circumstances, I’m considering exploring other options in town. I believe there are other gyms that offer better customer service and fairer policies around the same area in town. I hope the management will take this feedback into consideration and look for ways to improve both the pricing structure and the overall experience for members.

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★ 5

TIFF is the best trainer in crunch I 100% recommend her
Jess is also awesome she’s great very motivational ♥️

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★ 5

Excellent trainers and training programs tailored to your specific needs. During slower hours equipment is readily available. I trained with David and Mario and both were very professional and gave excellent advice and workout plans

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★ 4

Personal trainers are super helpful, just stated my journey back to healthy me. Everyone is always willing to help achieve our goals

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★ 1

Canceled my membership at a different location because of men’s behavior there too. Ladies if you want to be respected id suggest a different gym or one managed by a woman.

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★ 5

My daughter and I have been training with Marcos. I have noticed increased strength for both of us. He is very knowledgeable and dedicated to make sure we have proper form and find workouts that are suitable for low tone for my daughter. I’m very pleased with both of our results.

Source: Google

★ 5

Tiffany, is the best...I came to her wingh injured knee..was able to lose weight and gain my knee and hip strength back. THANK YOU!

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★ 2

Overall a clean gym and has everything you need to get a good workout in equipment wise. However, since opening the gym has grown overly crowded in the evenings to the extent of having to wait a very long time for bench presses or a free weight bench for dumbbell exercises. They continue to sign up new members daily and don’t see it getting any less busy anytime soon. This is not necessarily their fault, but def frustrating as a customer.

The main reason for the 2 stars is that I signed up with this crunch fitness as a pre-opening member and they fail to tell anyone that you MUST CANCEL YOUR MEMBERSHIP A MINIMUM OF 30 DAYS PRIOR TO YOUR DATE YOU WANT TO STOP YOUR MEMBERSHIP. They also notified me that the cancellation process would be easy online upon signing up, however at this location, you must either walk in (I have moved to another city already) to cancel or email Gerald (the manager?) to cancel your membership. His response was quick, but did note that I have to pay for the extra month since it is not 30 days prior to my next payment. I just think that it’s good business to let customers know that they will be charged another month if you don’t cancel 30 days prior when they ask about the cancelation process at sign up.

Source: Google

★ 2

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★ 5

I've been visiting here since they first opened and have taken every Ride instructor. If you're looking to take any Ride class in the morning, I highly recommend Monica. She is great with sprints and explains every tech part of the bike.
I also really appreciate her working with my schedule.

Source: Google

★ 5

Wow I was impressed about that gym very clean and organized
And the people at the counter very nice

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★ 1

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★ 1

I only agreed to pay for one year and still got charged after. Disrespectful manager deflected, then ultimately denied my request for a refund. I was planning on going back and pay for another full year once I got my finances in order but not anymore.

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★ 5

Me gusta

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★ 5

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★ 5

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★ 5

I LOVED ZUMBA TUESDAYS AT 6:30 pm with Torri. I can't wait for next week!!

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★ 5

Never miss Tori class on Tuesday at 630

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★ 5

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★ 5

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★ 5

Plenty of Parking and a great workout place! Nice People there and very Helpful people!

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★ 5

Christine is an amazing Zumba instructor

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★ 5

Just finished Billy’s Zumba class it was
So fun the time flew by!!!! There was so much energy and enthusiasm everyone was dancing their butts off! Awesome class great gym!!!

Source: Google

★ 5

I love this location and highly recommend it and if your a big fan of zumba stop by on Saturday to get some sweat on with Lupe he is the best you won’t regret it and guys you have to come to Billy’s zumba class on Tuesday you will have a blast🎶🎶🎶🎶

Source: Google

★ 5

Billy is amazing on the Zumba class at 6:30 pm. Come join him!

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★ 5

Great gym and atmosphere all around. The gym is clean and the variety of equipment is better than other gyms in San Antonio like Gold's and Trufit. Shout out to Julian, everytime I turn around that guy is cleaning and picking stuff up. The gym is super inviting, everyone at the front desk is welcoming and capable of answering all your questions and concerns. Hands down one of the best gyms in San Antonio.

Source: Google

★ 1

Used to reallllly like this gym…until I started having to deal with billing. In August I believe I was tight on money and I went into the gym to cancel my membership (they wouldn’t let me over the phone) when I get there no one can help me because there’s no manager available. Great says the manager will call. Manager finally calls multiple days later and says they can cancel me but I’m still going to get charged because it’s too close to the withdraw date. Well it wouldn’t have been too close had someone been available when I initially tried! Ugh. Then she offers to freeze my account until further notice and against my better judgment I agree. Also note she refused to refund me for the charge. Come February I notice my bank account is negative. I go look and notice crunch fitness has been charging me January and February without my consent! I call multiple times and send in an online inquiry. Finally I get through and the employee answers “hold on a sec” ok…..kinda rude but whatever. Finally I convince him to get a manager on the phone. Manager says “as a courtesy” he will cancel me immediately. *eye rolls* but refuses to refund me the 2 months! He says the freeze is only a 3 month freeze. Well why did his other manager tell me until further notice?? “Well there’s no notes on your account” like dude you’re the manager just refund me 60 something dollars is a lot for me not to mention the previously refund refusal. I’m so put off and disgusted at this business that can’t take care of its customers and only wants profits no matter the cost to others.

Source: Google

★ 1

This used to be a decent gym. However, the maintenance and cleanliness have declined drastically. The sauna floors are always dirty and sticky. Trash throughout the gym, sauna, and locker room. The locker room always smells extremely foul. There is always at least one toilet always blocked off due to it being backed up with feces or vomit, sometimes both. Staff stand around and never clean or rerack weights except for the male with long, dark hair. I've been to most gyms in San Antonio and this one is quickly falling into last place. Do better, Crunch!

Source: Google

★ 1

Didnt let my guest come in, and made them cry. Not cool guys. 👎

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★ 5

Love coming here for hot yoga with Selene and Genevieve! Both of them teach such awesome classes!

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★ 4

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★ 4

Big gym and they have very good equipment, the location is also clean and staff is friendly. Only downside is sometimes specific equipment is constantly broken but other than that I love working out at this location.

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★ 5

I am love it

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★ 1

Floor level staff are incredible. Very kind, extremely helpful! However, I got a skin infection here. There are people that shit on the floor in the men's room, and they upcharged my membership for group classes, which I used exactly 0 times bc I asked for a lower tier. No refund, for the difference. Management none too helpful 🤷‍♂️

Source: Google

★ 5

Visited several times as a guest and got my own membership a month ago. Very clean, friendly staff, happy with equipment and take full advantage of the classes. I came from a yoga studio so I REALLY appreciate Selene. She knows how to read her students, transitions well and creates a challenging workout while offering modifications. Please please please have her take over some evening classes to make it feasible to attend more yoga.

Source: Google

★ 1

I signed up and was supposed to have a meeting with a trainer. Waited 30 minutes and nobody talked to me. The trainer finally came out and instead of talking to me stood behind me talking to a co-worker, but I figured maybe they're busy & waited another 15 minutes. Nope, he totally ignored me. Canceled my membership within the first two days. Management didn't care at all when I talked to them. Sucks cause I actually needed their help with training for the Air Force.

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★ 5

Love my class instructors!♥️

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★ 1

Trash establishment. Rude manager by the name of Ryan can’t comprehend English nor does he have what it takes to properly deliver customer service out to customers. Staff gives out false info as to manager contacts. Gym is disgustingly nasty. Not to mention I caught COVID-19 here. They don’t fill the cleaning products up. Overall not satisfied with this location period. Please be mindful that this gym is gross.

Source: Google

★ 1

hate this place. tried canceling my membership before i moved for college and a young lady told me over the phone her manager could do it and took my name and number. realized months later i was still signed up. called again and was told multiple different things (cancel online, cancel on the app, cancel only in person) finally went in person and they change 60 bucks to cancel. idk abt you but as a broke college student i cant even afford groceries, let alone 60 dollars to cancel a gym membership

Source: Google

★ 5

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★ 3

Love the gym I got to tag along as a guest but now it’s just kinda annoying they blow up my phone to try and get me to join I work overnight so my phone ringing at 10am isn’t pleasant and the text messages, I have a free gym at work I don’t wanna sign up! If i wanted to I would I don’t need pressure into doing so

Source: Google

★ 5

Gym go brrrrr I need to be big boy and gym help me do that I like crunch just packed🤞🏼

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★ 5

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★ 5

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★ 5

I really enjoy the Yoga classes given by Selene.. I would like to see her teach more yoga classes at this location

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★ 5

Selenne yogui teacher is the best in town in the Hot Yoga studio 🫶🏻🧘🏻‍♀️excited to perfectionate my yoga with her

Source: Google

★ 5

Tate, is my trainer. From the start we had a good connection, I’ve been with him going on 9 months. Not only has he helped me reach my goals, but he pushes me to keep reaching for better. He has been very flexible with my scheduling, he motivates me. He is all around the best, I would 100% recommend him to family, friends and everyone. Wooooo let’s go Tate!!🫶🏼

Source: Google

★ 5

Tate is my trainer. I've been working with him for a while now, and not only has he been extra legible with my schedule, but he has helped me reach my goal and has pushed me to do better than I thought I could. He's patient and motivating and is willing to lend an ear while working out.🫶

Source: Google

★ 5

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★ 5

Jess and Jessica are the best personal trainers! The gym is always so clean, and the people are friendly and helpful.

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★ 5

One of the best gyms in the area, the staff are all friendly and helpful. And they offer lots of classes. Shoot out to Lupe for doing a high energy Zumba class at 9:15 AM every Saturday morning.. He tells the class up front to take breaks to get water, because the class and movement don’t stop. It’s a good time and a good workout.

Source: Google

★ 5

I love boxing classes here with Dee Dee Bosquez! Class is always fun, intense, and a great workout.

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★ 5

Lupe is an AMAZING ENERGETIC ZUMBA INSTRUCTOR…Always a great vibe….,Oh and it’s a WORKOUT!!!

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★ 5

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★ 5

Spinning is awesome !! I highly recommend ❤️

Source: Google

★ 5

I love going to the extreme HITT and boxing classes here taught by Dee Dee Bosquez! She makes the classes so fun and anyone can do them cause she offers modifications.She is very personable and gets to know those in her classes! Go to one of her classes ASAP!

Source: Google

★ 4

My first week at Crunch and so far I love it! 4.5 stars! Rebecca signed me up without any hassle. My first class was a barbell class with Francesca. Great energy, good variety of lifts. My next class was boxing with DeeDee. Good combo of core and punches. Would like to see it offered more often. Hope to take Jess's cycle class next. Only down side is they don't offer NONheated yoga. :( (Something about it being winter time? IDK.) Overall so far, so good. And having the In Body Scan, hydromassage chairs and sauna are pluses. (Just hope I don't encounter any hidden fees other reviewers wrote about.) Let's CRUNCH!

Source: Google

★ 5

Very convenient and doesn’t be street. Always clean and the staff is helpful and welcoming. Tate and Jessica have taught me a lot and pushed me in a healthy way for success. Definitely recommend

Source: Google

★ 5

Since I started the ride clas, Jessica has been a vital part of my hi intensity cardio in the spin class. She has the verbal skills, and instructional knowledge to help and aid any participant from novice to skilled rider. I’ve lost 40 lbs since November. If you are reading this, why aren’t you in the class experiencing the thrill of the ride?

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★ 5

Great experience

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★ 5

I had an awesome time at the pop-up boxing class at the Crunch San Pedro location! I really got to sweat and remembered to use my core for a complete workout.

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★ 5

Awesome gym! Jazz is an awesome instructor and he will get you right!

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★ 5

I love this location it’s absolutely the best in SA! So clean and the staff is so welcoming and helpful. Jessica is the best and has helped me so much!

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★ 5

Luis was very informative and I plan on going to him when I start my training.

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★ 5

My favorite gym! I’ve been coming here for a few months now and my experience has always been great. Affordable but feels expensive! The staff is always super friendly, classes are fun and varied, equipment is well maintained, childcare staff take great care of your babies, and hydromassage beds are always available. I have test driven many gyms, but Crunch fitness on San Pedro is my home away from home!

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★ 5

Always A great workout , Awesome sanu, Awesome Staff!✝️🕊🙏🔥

Source: Google