★ 1

Male bathrooms always under construction. Don't come here

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★ 1

don’t expect to be able to use the bathroom if you’re a guy. closed it off put a sign saying it was converted to the second woman’s bathroom. 0 for men. i walked in by accident and was mistreated

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★ 5

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★ 1

During renovation of the women’s locker room, men’s locker rooms are reduced to porter pottys OUTSIDE and a ONE handicap shower to share. Cherry on top is the fact that they have to use kids lockers to store their things while women take over the mens locker room. Absolutely ridiculous. No one should experience that, just shut down your gym until renovations are done. This is a men’s escape too, not an area to be treated like this.

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★ 5

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★ 1

Toilets never get cleaned, nasty, dirty and plain ugly. Do the girls know how to brush the rim?
Counters could use a basket of towels to clean and dry the wet counters. Showers, need attention too, hairs from previous showers not cleaned up.

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★ 5

I just wanted to say if you’re a mom needing time for yourself to workout but nervous about trying a daycare I definitely recommend this location!! The ladies here are amazing!! They are patient and kind. They put in so much effort for the kids, they had a Halloween party today that my daughter really enjoyed! Not many gym daycares that I know of put in that much effort. My daughter is always happy and excited to see them, she’s gotten to know them and no longer cries when I leave her there shes actually excited! & I look forward to being able to start my fitness journey as well. Im so grateful for them. I’ve tried other crunch location child care but nobody tops the wonderful ladies at this location! this is the one I feel safe and confident leaving my daughter for a few hours. The gym is nice and clean too.

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★ 1

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★ 5

There 5 days a week, the staff is the best!! Especially Ian!

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★ 1

Don’t let the brochures fool you. Just spoke with them in person at the front desk.

It’s $10/m if you sign up for a year. Otherwise if you’re doing a month-month it’s $18/m plus a $85 annual fee. To cancel the month to month you have to give early notice and will still get charged a portion of the annual fee.

If you want to just walk in for a day pass it’s $18.
If you want to just walk in for a single month payment, it’s around $85.

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★ 4

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★ 1

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★ 1

Place is always overly crowded to the point you can’t even get on a treadmill. Good luck trying to use a weight machine or free weights people practically hog those. Squat machines you can’t get on ever OR any of the workout areas …over run with people. Including weekends.

The women’s bathroom is spacious but the sauna — they really need to enforce the no shoes policy , nothing but shoes all in the place. I ended up canceling my membership not worth the hassle fighting traffic and then you have to fight to get on the machines as well. Parking lot is accident prone and hard to get a space. Not to mention it’s shared with some other business so goodluck when they’re open and busy.

The staff are friendly and helpful which was nice but they really need to expand.

No one wiped down their machines; sweaty people not wiping down the machines gross!

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★ 5

Best gym ever 💪

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★ 5

Get swoll quick at this location. Appreciate the tanning beds too

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★ 4

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★ 1

Avoid!!

People are running around spraying liquid bleach in the air constantly.

They could easily have wet wipes instead of liquid bleach to sanitize gym equipment but they could care less about your lung health.

Definitely skip this place!!

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★ 1

Super crowded gym and a mecca for high schoolers in the evening, bad parking setup. Glad I canceled. Defeated tribe

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★ 5

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★ 5

Amazing Gym😝

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★ 5

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★ 1

Despite being 24/7 this gym is literally busy from 5am to 2am. It's actually ridiculous. Not only that but it could be a lot cleaner and there is always the person at the kiosk in the early morning is unresponsive and careless about questions I have and doesn't bother to make sure people check in or not even present. Highly unprofessional.

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★ 5

this location is stellar. really clean locker rooms with a very spacious sauna. I love that the cardio machines are on the upper level.

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★ 3

Good gym if you don’t mind a crowd. Be wary signing up, as a base membership has a year commitment if you go for the cheapest price, and the staff won’t tell you that. Use a guest pass at the time you’d usually go to see if it’s worth it.

Source: Google

★ 1

I rarely leave negative reviews. I usually only share experiences when I’m happy and want to recommend a business. Unfortunately, this was such a frustrating situation that I feel it’s important to warn others.

My teenage son believed he was signing up for a free trial, but after two months charges started appearing on his account. When he went to cancel, they wanted to add over $100 in billing, fees, and an annual registration charge. To avoid those excess charges, he left the membership active. When he tried to cancel again a year later, the same issue happened.

I stepped in to help and was told the late fees ($30) would be waived. I paid the balance due according to their 30-day cancellation policy and two months of missed payments. The next day, I checked my bank account and not only was there a charge for $30 (the late fees they promised to waive), it was there twice.

After already spending significant time on the phone the night before to cancel, waking up to find duplicate charges was infuriating. When I called back, they assured me it would be fixed, but only one fee was reversed instead of both. I ultimately had to involve my bank to block further charges and dispute the remaining balance.

I never even set foot in the facility, but based on this experience alone, the process felt misleading and money-driven. I do not recommend. If you do move forward, make sure you know EXACTLY what you are signing up for.

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★ 5

Been coming here for years and love it. Obsessed with the classes.

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★ 5

First day and so far mostly good. Nice class room upstairs to stretch & do free weight stuff. Knocked off 2 stars because the gym music is SO LOUD. Hard to hear your own music. —-EDIT the music problem has been fixed :) added 2 stars

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★ 5

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★ 3

Always read the contract before you sign.

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★ 1

Had the top-level membership yet some of the staff are VERY stingy about the massage bed. Overall, very odd experience and not friendly. 🍅🍅🍅🍅🍅🍅🍅 As the other reviews stated, the cleanliness needs great improvement. In conclusion, I cancelled my membership and started going to the YMCA near Townlake. ❤️

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★ 2

I had a terrible experience with the management here, specifically Training Manager DEREK LERAS. I was billed 3 times in August for a 2x-per-week training plan, and when I asked why, I was told one of the charges was actually a "late July" payment that hit my account in August. That was never explained when I signed my contract in December 2024.

Instead of taking responsibility, I was brushed off with excuses like "it depends when you signed up." This is not transparent, and it feels predatory.

My trainer was AMAZING and not at fault(she gets 20 Stars!) -- this complaint is about management's dishonest and inconsistent billing practices. Be careful before signing anything here. Derek didn't even try to help me more or try to save me from when I told him I don't wanna use the left over sessions you said I had cause thst raised red flags if I'm gonna be charged or again. Yet he said thst don't expire I'm at the edge, so he's not transparent and this SYSTEM needs to not drain their members at irrational times . So how can I trust thst I won't be charged again in September? DEREK LERAS didn't even reassure me cause all he's doing is draining my bank account . so don't trust the training manager. Management. And don’t hit me with the oh we are sorry to hear the email us at … You’ll see me in person canceling my membership . And y’all like too she Cheating with billing when I caught on . To the dishonesty and how you’re constantly taking money away from me. I’ll get compensated back somehow by
ya can’t swindle me .

Source: Google

★ 1

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★ 1

Was told that I was NOT signing a contract but turns out, it was! I was told I could cancel at anytime with no penalty. My fault for not having a lawyer look over the fine print. This is terrible business ethics. Telling someone it's not and is should be a crime. Fool me once...shame on me.

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★ 5

My family all have memberships and go regularly. It's clean and good diversity of equipment. JD signed us up and was professional and friendly. He really helped to guide us through the process and make sure we had a good understanding of the facility. Thanks!

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★ 1

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★ 5

Yes it’s packed but the machines are worth it tbh

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★ 5

The gym itself is nice. Mostly good equipment. Over crowded at the normal times and only one of certain machines. This is a problem with most gyms and not just Crunch but when talking with the front desk they l for once to try to improve the dynamic for all i realized the him allows..... certain types of behavior. As in. Sitting at a machine there is only
one of for 15 minutes and not allowing people to jump in while they rest. If someone could give me a good reason why circling in while you are not using the machine is not acceptable. Crunch said "did you ask? " of course I did. Politely. And I got a run around answer where anyone can sit as long as they like because crunch isn't going to ask them to move. The machines even say "circuit" on the side. Not sit there and doom scroll. Why do all gyms allow this?

Update: Rick the GM contacted me and we had a good conversation. Etiquette signs and ideally better behavior from individuals. In all i think the staff is kind and professional and the experience is worth the price despite the people with bad manners.

Source: Google

★ 4

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★ 1

Overcrowding here is insane. One of the pec deck pulleys has been completely off for months. They randomly add fees to your membership overtime. Cannot emphasize how miserably busy this place is at all times, triples the length of every workout.

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★ 4

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★ 2

Overcrowded. Not very sanitary. Constantly out of disinfectant spray and some of the mats or equipment smell like literal feces or mildew, so be VERY careful and wiping down equipment is a must if you don’t wanna get sick.

I did the math on the base membership and the mid-tier one, they are essentially the same thing and the mid-tier is only worth it if you plan on staying a year since they draft the annual fee a couple months after you sign up. So, the base membership charges more upfront—this is how they get you.⚠️Came to cancel since I just moved near Central Austin, my membership had just drafted and when I canceled, it pushed it another month because you must give 30 day notice.💀 Once you cancel, they also charge you for the following month immediately. So, basically I’m stuck here until the end of September—super sly.⚠️‼️

Some of the staff are cool, others were subtly rude to my friend who had the highest tier membership and would constantly question her about using the massage bed multiple times—so weird. Also, when trying to bring a friend in, they have to sign in and from there they will constantly text or email them trying to solicit. Moreover, their system doesn’t even work, because my friend had entered her info many times and when we come back there’s no record yet they have no issues sending her text and emails promoting themselves.💀

Like the other bad reviews said, there are only one of the most popular machines and people constantly linger on them for 20 minutes or more at a time. A lot of the treadmills are constantly out of order.

Multiple times I have seen women bringing their little boys in the bathroom to change them, which is uncomfortable for others in the locker room. However, the only available private bathroom often reeks. Furthermore, there have been times where the women’s locker room will have something needing repair and there are male workers in the locker room fixing things…while there are women going in and out.🤨 The locker room where women shower and change btw.🫩

The only reason I got a gym membership here is because I live 5 minutes away, it’s 24/7, there is a sauna and because it’s too hot to run outside…literally that’s it.

Source: Google

★ 5

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★ 5

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★ 2

Gym is newly opened, so all the equipment is new. They having tanning and red light therapy which is nice. However, if this gym wasn't new it would be your average big box fitness place. My main gripe is that its very dirty especially in the bathrooms. The toilets are gross. Dispenesers are always low, or out, for things like paper towels, soap, and toilet paper. They vacuum the locker room floors, but what does that actually do? They need to more frequently wipe down and disinfect the bathroom counters, toilets, and keep all the dispensers stocked. The weights are always all over the place. They don't have enough racks to hold the extra weights. TLDR, this place is good enough, for now, but not great, and the bathrooms and locker rooms are often dirty/gross.

Source: Google

★ 4

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★ 2

I was a member here way back when it was 24 hour fitness. They renovated everything besides the bathrooms. The bathrooms are absolutely disgusting and need to be entirely redone. Old faucets that don’t even work when you wave your hand in front of them. Gross walls and tile. Toilets are surprisingly well-kept. Machines in the gym are nice. Not nearly enough of some though. Super busy because of its price point. Lot of kids who sit at a machine and talk with their friends and make everyone wait for their conversation to be over.

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★ 4

pretty nice gym for the price, my into rate that I was sold on had a pretty big price jump after the first year without any notification. It's still the most affordable options in the area

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★ 5

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★ 3

While the gym itself is nice and the staff is great the lack of wiping down of the equipment by the people using it is astounding and inconsiderate. In addition to that, people slam their weights and it causes the equipment to wear and tear more quickly plus it’s really distracting. Over all it’s a decent place just wishing people would be a bit more considerate.

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★ 5

Excelente lugar?
E ido un par de veces?
Tengo una entrenadora personal Excelente 👌 Rhaisa bandeira. Ella es una persona muy amable y respetuosa.

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★ 5

Nice club- good vibe and good equipment

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★ 5

My boyfriend and I started coming here a few months back after cancelling our 24hour fitness subscription, and it's the best decision we've made! the price is quite affordable for the perks that you get. The staff are friendly and so quick to help in any way. Patrons here get in and get out, so you usually don't have to wait for machines to be free for too long. Theres plenty of equipment and the staff often makes sure they remain clean and operational, even at peak times. 10/10 do recommend! Keep up the awesome work y'all!

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★ 5

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★ 4

Its solid for paying $17/month

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★ 1

This place is a scam!

Crunch Fitness makes its money by building a new place, dropping the fees below competition, and skrewing over the customer through the back end. When I had gone in to cancel my subscription, they hit me with an annual fee I had not been told about that increased my payment to leave up to 5x what was originally agreed. When I raised this issue with the manager on staff, Rick, I was met rude, condescending remarks and he was very difficult to work with. Be careful working with these guys!

Source: Google

★ 1

This gym saw fit to throw flyers in the front yard of every house in my neighborhood (not on the door, but just thrown in the yard from the street). So now there's just trash littered around. What kind of business does this? Really disappointing.

Source: Google

★ 3

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★ 1

I have been a member of the gym since last year, I love my classes everyday, I have great instructors in every class but one of the reasons I don’t give them 5 stars is because of the staff (team teachers they don’t coach), the employees are working the front desk especially VEE, I’m not sure if that’s her exact name but I brought my son today (6/16/ 2025) to the gym, he is 13 years old, he was on the elliptical walking and cycling machine while I was in my class. This guy VEE came into the classroom took the teacher’s microphone to say if one of the kids on the machine was our son or who his mother was in a high pitched tone interrupting the class asking his age. I immediately freaked out because I thought he was hurt then I said he was 12 which is not true because he was born in 2012 (he just turned), I was in the middle of class he brutally interrupted my routine. He raised his tone with no respect towards me or my son. I explained that I was 13, but she didn't accept my apologies because I was nervous when he made the call in class. I went back into the class and left my son sitting on the floor waiting for me until I finished my class for about 15 minutes. She wasn't kind to continue bothering my son until he felt sad and cried because of him . he said to go to daycare when my son goes to eighth grade next school year. Unacceptable behavior for my son and me. Some people at the front desk ridiculously said to bring his birth certificate next time, ?? I'm sorry, they're not bringing this everywhere. My words were questioned when I said I was 13; they didn't believe me. If this gym wants to call more people to sign up, believe me with those types of employees ,not people go there. This situation where I feel humiliated in front of everyone for no reason. I know the rules of the gym, but a guy tall enough, and old enough to responsibly operate a treadmill or a bike (just two tools he could use) doesn't deserve to be treated badly in front of everyone.

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★ 3

Cleanliness: 2 stars—please consider refilling soap containers in the bathrooms. Consistently empty. So gross.

Gym itself: 5 stars—solid gym, new equipment, great studio space and many cardio options. Can get crowded but amazing during off-peak hours.

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★ 3

The bathrooms are absolutely DISGUSTING!!🤮

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★ 1

blatant violation of the FTC’s click-to-cancel federal law. Should be able to cancel as easily as you can sign up. Should not only be able to cancel by in person or sending certified mail. Guess they are waiting till the last possible minute for the enforcement beginning July 14 2025. 1 star for that poor customer service of a company. Make it simple to cancel, how annoying.

Source: Google

★ 5

Crunch Fitness in South Austin is honestly one of the best gyms I have ever joined. It goes way beyond just weights and treadmills. I use the red light therapy and HydroMassage almost every visit. They help with recovery, relaxation, and just feeling better overall. It is like getting a little wellness boost every time I go.

The yoga and Pilates classes are a big part of my routine too. The instructors are great at making the classes approachable but still challenging. I always feel more grounded and strong after.

The functional training area is another favorite. There is plenty of space and all the equipment I need for circuits, kettlebells, and other dynamic workouts. I also use the punching bags a lot. They are perfect for cardio and clearing my head after a long day. The resistance training area is solid too. Everything is organized and in good shape, and I never have trouble finding what I need.

I always wrap up with the dry sauna. It is clean, hot, and super relaxing. That alone makes a big difference for me.

This gym checks all the boxes. Great equipment, solid classes, recovery options, and a chill vibe throughout. I genuinely look forward to going. If you are in South Austin and want a gym that gives you more than just a place to lift weights, this is it.

Source: Google

★ 5

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★ 5

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★ 5

Fantastic Facility. Welcoming Staff

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★ 4

Gym is clean and good equipment but gotta straight up avoid going when Jamie A is having a class in the treadmill area. Doesn't matter if you have noise isolating headphones and hide in the showers, you'll hear her through the entire building. ANNOYING. Seriously, bring the volume down.

Source: Google

★ 2

Gym is not meant for tall or big people. The benchpress bench is on the thinner side so if you try benching and you happen to be a bit bigger of a person you could injury yourself here because due to the bench being thinner your torso could tilt on way or the other. I recommend that this gym get some wider benches.
Second: the elliptical machines are not built for tall people or people with long legs. And now mind you I am not that tall at 6’1 but the elliptical if not looking out could crush your knees and send you on another big injury. There is just not enough clearance at the knee area when using the machine.

Avoid if you are over 5’11, have long legs or are bigger.

As a note: Gold’s right across the street does not have this issue on either of the two above mentioned issues.

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★ 5

You need a gym? Go here. Good equipment, and everything you need nd more.

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★ 5

Love this gym!! Lots of equipment. Red light, sun tanning. Always a cardio machine open (I don’t go in the evenings so not sure about then).

Front desk is responsive. The manager Rick is great.

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★ 5

Nice and perfect 👌

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★ 1

If there could be negative stars I’ll give -5. Don’t get their personal trainers, they’ll sign you and charge automatically your credit card and never let you get off. I got literally only two training sessions and I’m seeing the 4th charge to my credit card of $390

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★ 4

I’m a member with crunch! Super nice gym lots of equipment however it’s super packed 24/7 almost impossible to get on certain machines otherwise excellent!

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★ 1

Was coerced to sign up for a membership with their old school sales team who promised a no contract deal. When I went to cancel I was told I joined on a contract which is false. All their equipment is falling apart anyways. Super sketchy experience.

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★ 5

Went during a busy time, but still found parking and a few machines. Also completed a cycle class and really enjoyed it.

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★ 1

So many equipment out of order, doesnt help with a very crowded gym

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★ 2

Warning, don't upgrade your membership to find out if you would like it. To drop back down they charge you $40 plus tax. They don't tell you that and say the forms I signed explain it. But it's not a form you sign, but just a place that they ask for your signature. You are given no paperwork to read and my assumption was I'm signing for what they explained to me. They didn't explain anything about a fee to drop back down. Very misleading!!

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★ 5

Visiting Austin and worked out at the South Austin location. Everyone was super nice, they offered a variety of workout classes and had all the machines and free weights and a boxing space to get in a good workout. I will definitely be going back next time I visit Austin..

Source: Google

★ 3

It’s decent but recently the cleaning has not been good. There was a Hispanic girl that would be very detailed in cleaning, now I see younger girls cleaning in a rush and today one used an old dirty wet towel that left a horrible feet stench all over the surfaces .

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★ 5

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★ 1

HIDDEN LETTERS CONTRACT
Be very carefuly! Even it says no long term commitment, try give you three days to cancel your membership only. After that it has to be paid around 200$ to be able to cancel

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★ 1

Relocated to a new area and tried to cancel my membership over phone and the app did not have an option to cancel. Crunch requires you to cancel in person which is inconvenient if you move.

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★ 1

Always dirty (floor and treadmill and other cardio machines always full of sweat drops). I don’t know how often they clean their equipment, but I also often find balls of hair on the floor which makes the workout super unpleasant.
I also was charged $44 on my $12 membership, they told me they were late fees (late fee is $15 every 3 days just so you’re aware) when I called and asked what days my account was charged, they told me the 4th of every month, I had had no issued until April all of a sudden they said theyre supposed to charge my account on the 24th, hence the late fees.

I don’t know why this is… but it feels a little sneaky :(

Source: Google

★ 5

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★ 2

BE CAREFUL WITH THE 0.01$ CONTRACT
When I signed the contract even though I did not have “a commitment”, I'm obligated to stay for 60 days. I have only three days to cancel and it has to be either in person or by emailing a letter to the club. It's giving away your pocket to them…

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★ 1

Place is dirty and overrun with kids after 4pm. Management was unwelcoming.

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★ 5

One of the best gyms in town! Has all kinds of equipment, free weights, cable machines, resistance training, spinning classes, clean showers, sauna, hydro massage, red light therapy and amazing professional and friendly staff.

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★ 5

A little packed but to be expected with new opening.
Has a lot dumbbells which is what I like.
One huge issue for me.
Benches are bolted down and too close to dumbbell rack.
If that would change it would be a huge improvement.
Please give this a second look.
Benches bolted down and way too close to dumbbell racks.

Source: Google

★ 2

Women’s bathrooms haven’t been cleaned in at least six weeks.

I know this because the toilet in the bathroom stall next to the handicap stall has had the same blood stains for that long. It’s gross. They seem to be good about cleaning everything else. I would recommend bringing disinfectant to use the bathroom.

Source: Google

★ 5

Best gym better than life time. Staff remembers you by name, trainers always very cheerful and ready to help out. Suana is a good size, plenty of bench press, they also have classes. Great gym great employees by far one of the best gyms in Austin. Updating my review still the same great staff and still staff keeps calling me by my name out of all the gyms I have this one has newest weights and best sauna

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★ 5

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★ 4

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★ 4

This is a great place to get active & healthy. My son goes regularly to maintain his fitness.

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★ 5

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★ 5

I've been a member of Crunch since 2021, and the South Austin location has been fantastic. DJ and Jacob are awesome employees who are always welcoming and maintain a positive attitude. They make every visit to the gym more enjoyable and exciting.

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★ 4

4 star gym at 2 star pricing

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★ 4

Lots of free weights, machines, etc. New and clean. Would give 5 stars but it's often very crowded to the point that parking can become an issue.

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★ 5

Love this place! Can't wait for the Southpark Meadows location to open though! That one will be 10 min from me, vs 35 min from the South location. Either way, the club is so clean, friendly staff, and perfect layout. I haven't tried any classes yet, but definitely plan on it soon!

Source: Google

★ 2

Concern Regarding Unhealthy Nutrition Advice in Fitness Program

I want to express my concern regarding a recurring issue I have noticed in your 6- to 8-week fitness program. I have participated in this program multiple times and appreciate the supportive environment it aims to create. However, I have serious concerns about one of your trainers and the messages she is promoting about nutrition and weight loss.

Unfortunately, she has repeatedly promoted dangerously rapid weight loss strategies, which could have harmful consequences for class participants.

On multiple occasions, she has shared that some of her clients have lost **10 pounds in a week**. Today during class, she stated that she had recently completed an **88-hour fast** and lost **8 pounds** as a result. As a social worker, I find this horrifying. Promoting extreme fasting and rapid weight loss, particularly in a gym setting where individuals may already be struggling with body image or their relationship with food, is highly irresponsible. While she may follow up these comments with laughter and vague mentions of doctors, I have a hard time believing that any medical professional would recommend such an extreme fasting period. Even if this is something she personally chooses to do, it is inappropriate to promote in a general fitness class.

Research has shown that extreme dieting and fasting can significantly increase the risk of developing eating disorders, particularly among individuals who already struggle with body image concerns. According to the National Eating Disorders Association (NEDA), plenty of people who engage in extreme dieting develop a clinical eating disorder. Furthermore, fasting for extended periods can lead to muscle loss, slowed metabolism, heart complications, and electrolyte imbalances, all of which pose serious health risks, especially for older adults (which appears to be a large portion of these class participants).

I strongly urge the gym to address this issue with their team and ensure that all trainers are promoting safe, evidence-based nutrition and fitness practices. Encouraging healthy, sustainable habits should be the priority, rather than reinforcing harmful dieting behaviors that could negatively impact the physical and mental health of participants.

And trust me, I get it, this is her life and it has no impact on me. She’s not holding a gun to anyone’s head, forcing them to follow her dietary restrictions. I used to weigh 300 pounds and remember every trick in the book for the eating disorders. I got all the way down to 140 pounds. While I weighed less than half of my original weight, I was sicker than I had ever been in my life. It’s just sad to see how normalized these disordered eating patterns are. I hope trainers have loving and caring support systems.

Best,
Brianna Rodriguez

Source: Google

★ 5

I’m really impressed! The staff was super welcoming and friendly, and they gave me a quick tour of the facility right after I signed up, which made me feel even more comfortable. I’ve visited other gyms in the area, and this one is by far the best I’ve been to. The gym is spacious, clean, and has a great selection of equipment. If you're in the area, I highly recommend checking this place out!

Source: Google

★ 5

Once I joined the Crunch fitness club, I got a personal trainer for two months. Her name is Vaughn. She did such a wonderful job with my workouts twice a week. Not only did she target the exercises for my goals, she was also very knowledgeable about Which areas of my body would be affected and how I should be feeling. She gave me lots of clues and tips for things to do at home. Every time I left the gym I felt wonderful.
The crunch gym is a friendly place and I feel very comfortable as a beginner, even among Folks that have been there a long time and are much stronger. As a senior, I truly value feeling like part of the group and not being criticized.

Source: Google

★ 5

Best gym I've belonged to! I must admit the hydromassage chairs sold me initially. What a great, quick way to massage your muscles after a workout to help reduce soreness! What keeps me going regularly are the trainers, Christina McDonald and Ken Francis. Both have a vested interest in my health journey. They are motivating, hold me accountable, and really listen to my concerns and goals. I have been more successfull working with them than by myself. I think overall this gym is clean and it's rare for a machine to be in repair/not working. I can't speak to the classes as I typically stick to the cardio machines and weights.

Source: Google

★ 5

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★ 1

I was attempting to sign up online with another location. When I went to the location I thought I signed up to, they informed me that I had signed up to the wrong location. I received a call from this location to setup an appointment to go to the gym and I had told them I wanted to cancel because it wasn’t the one I was planning to go to. I was told by the manager that my account was in process to be canceled. That was 2 months ago. As I was going through bank statements I realized that I have been charged 2 months for the membership along with the annual maintenance fee. I attempted to talk to the manager but they didn’t speak to me and relayed their message to the person that had answered the phone. They canceled my membership but will not refund me the charges. I read their policy and it says that I need proof of my cancellation request. Unfortunately I don’t have proof since it was a verbal request over the phone.

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★ 1

Too loud during class timings. The class won’t let rest of the crowd utilize most of the dumbbells and other equipment.

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★ 5

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★ 1

Lousy gym. Lousy management. Poor equipment always crowded.bathroom always dirty.

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★ 5

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★ 2

Good gym but they have the NASTIEST restrooms. I don’t understand if they making a lot of money they really need to put attention to the women’s restrooms. I avoid going to the restroom at all cost and is hard when you are working out and drinking a lot of water you can see at the top the restroom has been not clean for a while and with nasty smells always!!
Maybe get more cleaning personal? instead of so many “trainers” running everywhere
Btw… The parking is also pretty bad.

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★ 1

Decided to get back into shape. My bros recommended me to this gym. So got gym membership as well as my brother. I did not get a trainer, but my brother did and the people that signed him up signed him up under my account, and not his. So now his charges for the trainer is going to my account instead of his. Now my account is getting charged for his trainer couses. Ive tryed to get it resolved at the gym always same thing its above there position even managers. I was told that if the payment was not resolved that in 90 days it goes to collections. Which I believe is not right, because I never agreed to a personal trainer nor signed for a personal trainer. The trainer Joseph and Christiana who signed him up for the personal trainer told him they did it under my account but didn't correct it, because they thought I would be signing up for a trainer too after I had told them I would not be. I have been to the gym 2 times talked to Taylor and Brian. I mention to them that if they check our signature on our initial sign up, and his trainer sign up it is different. They both said it can't do nothing. So I've reached out to both emails provided, and yet have any one responded to me. Bad experience

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★ 5

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★ 1

Shady gym. They will change your membership plan without any notice. I had a month to month membership. I went to cancel and they said I had a contract plan. I had my original contract at the time of cancellation. So they honored it. They claim corporate changed it. Lies.

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★ 5

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★ 5

I attend many locations for convenience but William cannon is by far my favorite. Casey was very kind, helpful and easy going. I would recommend him for PT.

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★ 1

Don’t go to this gym. They say one thing about the membership but end up charging different amounts. They took advantage of someone who came for a one-month visit to Austin and charged her over 300 dollars. When I went there to talk to the manager, he denied that one of the employees set up the entire membership without the customer’s knowledge.

Bottom line, it’s a scam! I don’t recommend it to anyone.

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★ 1

I’ve been a crunch member for at least a year now. Today, I had the WORST experience! I immediately canceled my membership after this incident. I will never return! I was on an arm machine as I normally use, in between sets I take a minute or 2 to rest as people normally do. Today, as I was looking down to change a song on my play list a man rudely approaches me and starts waving his face in my face. I was startled and I asked him “can I help you, sir?” He rudely asks “are you going to play on your phone? Or work out?” I responded “if it’s any of your business I’m taking a break in between my sets, so you can come back”. He walks off muffling something and then proceeds to approach me again and gets in my face stating “you need to learn how to have some respect!” At this point my head phones fly off and I’m pissed! How dare of him to talk to me in such manner?!?! How about you be patient!? I was literally on this machine for 8 mins. The rude guy goes to complain. Next, the manager Rick Trevino approaches me and tells me in a nut shell that I need to keep moving machines while working out . I’m sorry, what? I give him a peace of my mind about the situation. Everyone does their own thing and crunch has plenty of machines. I was so upset I immediately got up, grabbed my workout bag and cancel my membership. DO NOT get a membership at Crunch if you are looking for a new gym. I’ll be damned if another gym member is going to be rude and disrespectful to me and then the manager takes his side.
#Feminist

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★ 1

I joined when the club first opened and it has since become so overcrowded the gym is unusable. As with other mediocre gyms in the area they will ask that you come in person to cancel your membership (blatant violation of the FTC’s click-to-cancel rule). Some unsolicited advice - try creating a product worth your membership fees instead of locking unhappy members into contracts by making it unnecessarily difficult to cancel. For the sake of my sanity, I will likely go in person to cancel, but undoubtedly will be filing a complain with the FTC on principle.

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★ 1

Gym sucks and has gone way downhill

Overcrowded and people are running around spraying hazardous cleaning chemicals every minute and don't even bother turning on the fans anymore. They could easily get wet wipes to sanitize equipment after use instead of spray.

Alot of the equipment also doesn't work probably anymore (needs calibration).

The hazardous cleaning chemicals sprayed in the air every minute will create long term health issues. Im done coming here

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★ 4

So far, I like it but have a couple of issues:
1. There is no restroom upstairs. If I am in the middle of doing cardio or a class, you have to go all the way downstairs.
2. People seem to hog weight machines for excessive amounts of time. Typically pausing for some time between multiple sets.

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★ 1

Been coming here since it opened. And there is a major overcrowding problem, 4-8pm don’t even think about it. This gym is best bang for your buck if you wait in line for most equipment. If there was fire, people would get trampled. Boys locker room smells so bad you could walk by and faint. Parking lot is big yet packed. Again it doesn’t matter how good the gym is, if it’s overcrowded.

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★ 4

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★ 1

Loved this place till I went to cancel. Horrid mishandling of cancellation and miscommunication among staff led to them trying to send the balance off to collections. Don’t go here if you plan on ever having to cancel. They will try and drain you for every penny you have.

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★ 1

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★ 4

Staff is great. The facility is decent but cramped and often loud from microphoned classes that take place right in the main room 😑

The website says there’s an infrared sauna, but there’s not. What they do have are a traditional dry sauna right in the locker room (love it) and red light pods in the wellness area near the front. There are ten minute massage beds and tanning beds there as well. I got the membership for the wellness aspect more than the weights, but I found myself reluctant/uninspired to go because of the noise and the mediocrity of my main draws, which are the red light, sauna and massage.

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★ 5

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★ 5

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★ 5

Love this big gym. I enjoy a lot the classes.

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★ 5

Great gym with lots of squat racks.

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★ 5

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★ 5

Great gym, love the amenities, but holy crap y'all need to crank that water heater up in 'em shower rooms. 🥶🥶🥶

Edited: They did in fact crank that water heater up. 😘

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★ 5

Love it here!

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★ 5

Great price, friendly staff. No judgement work environment.

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★ 5

Great prices and great amenities. I wish their « crunch o meter » was actually accurate tho

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★ 1

I just got a membership and while i like that the gym is new and big and clean overall, the overcrowding is RIDICULOUS. Like you cant find a single machine. Theres so much going on it honestly stresses me out. I would suggest that Crunch open a new gym in south east austin as this one is such a far distance to get to, and when you do get there you cant even find a machine to use.

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★ 5

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★ 4

A little crowded, but clean and equipment all worked

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★ 4

Great that it's open 24 hours. Facility is clean (except men's locker room) and the equipment in good working order.

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★ 5

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★ 4

Overall an amazing gym! Only 5 min from me would really love to make it my home gym if they could add a belt squat machine or even a reverse hack like the other locations! Would be super helpful to avoid the drive down to the Kyle location, other than that it's the perfect gym!

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★ 4

gym was good. cancelling was easy just emailed them and it was done. the classes sparked my interest in full-time yoga.

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★ 5

Crunch Fitness is a gym for gym goers. Plenty of workout equipment, equipment in good shape, clean, gym feel, friendly and helpful staff. All of the essentials for a great workout without the fluff of other nearby corporate gyms. They let me workout for free on a 3 day pass while in town. I’ll be joining starting in May when I’m coming to town again on a more regular basis.

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★ 5

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★ 5

Love this gym! Front desk/child care staff were awesome (today specifically)! Very friendly, polite, & attentive!

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★ 5

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★ 5

Finally, a gym with high energy level and members that are there to get into shape.

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★ 5

I've been going to Crunch for a few weeks now, and I can says it's certainly worth every penny (not that membership is expensive!) You get far more than what they charge. It's a community of people that care about pushing themselves, being healthy, and improving. It's a pretty unique environment, and certainly has shocked me!

Along with the fantastic set up of free weights, racks, HIIT Zone, Cardio, and machines, you also get access to saunas and personal training.

Couldn't recommend them enough to South Austinites who are looking to get 1% better everyday around other folks with a similar mindset!

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★ 3

The facility is super nice and always clean. However, front desk customer service is inconsistent. Sometimes they have good days and sometimes bad. One day you’ll get a warm hello, other days the staff is dramatically unfriendly. You’ll never know which one you’ll get.

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★ 5

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★ 4

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★ 1

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★ 1

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★ 5

Results come from working hard. Do your own thing, use the App, or jump in a class. All the trainers are welcoming and tough simultaneously 😬😆.
Great atmosphere, plenty of space, nice locker rooms, plus lots of extras.

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★ 5

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★ 2

Spoke to a manager named Ryan about a charge that was billed incorrectly to my account, causing an insufficient funds fee. He credited a portion of what was charged incorrectly to the account with Crunch. When I asked for a letter that I needed to provide to my institution in order to get the NSF fee refunded (which is a lot more than the amount they credited to only my crunch account), I was simply told he did not have enough time for me because there were back to back interviews needing to be dealt with. I took time out of my LUNCH break to deal with something that wasn’t my fault, and they could not provide a simple letter stating they had charged me incorrectly.

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★ 1

Sexist gym. Over 3 months waiting for men’s showers to be remodeled, only a week for women’s as men’s showers access swiftly taken away and given to women when done. When sauna goes down male workers too busy assisting women to stop and reset sauna. Best location to work out but all attention os for female patrons.

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★ 5

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★ 5

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★ 1

Buen lugar pero las regaderas están fuera de servicio eso quita mucho que desear ya tienen tiempo fuera de servicio. ,,,

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★ 1

I used to enjoy working out here but lately it’s so crowded, and often dirty. Sucks because the price is great, but I guess you get what you pay for

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★ 5

I really can’t express how impressed I’ve been with this gym, particularly for the price. All of the staff are extremely pleasant, I’ve seen the GM helping out with all sorts of things. The equipment seems to be pretty well-maintained. It is certainly busy and sometimes you have to wait for things to open up, but it’s a cheap membership so naturally it’ll attract a bigger crowd.

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★ 2

This was a great gym until the showers started going under construction. I drive 30min into town and cannot shower at the gym because they’ve been under construction.

So this is upsetting. As soon as the men's showers get finished, they switch us to the women's bathrooms which have showers that are under construction. This is unacceptable. The men have already had to go almost 2 months without showers, now we won't have access to the showers until next year, while the women remain unaffected by the shower construction.
Thinking of pausing my membership for a few months until construction is complete because after driving 30min into town from Cedar Creek, I have no place to shower.

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★ 1

They renovated the men's showers and somehow it's worse lol

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★ 4

Good gym. Turn off the damn Fox News

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★ 5

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★ 1

The gym is overcrowded, and dirty. The paper towels and sanitizer are always empty. The cancellation policy is just plain slimy. They charge you for the month after even if you cancel a day or two after your last payment.

This place is basically Planet Fitness with a bit of lipstick. Although, to be fair to PF, their facilities are cleaner.

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★ 5

Genuinely one of the largest and prettiest gyms I’ve been to. The amenities never cease to make me smile. Wonderful staff.

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★ 4

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★ 5

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★ 5

Great staff. Fun Zumba and Pound classes. Those are the only classes I've taken, but I'm sure the others are great. Clean facilities, and they always have fun events. Extremely affordable

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★ 3

The gym can be one of the most unsanitary places, you guys need toilet seat covers! I avoid using the bathroom most times because of this :( you have the holders for them, I think it would be a great addition to helping your bathrooms stay clean and mostly sanitary! Your competitor across the street Golds Gym has got you beat for overall cleanliness and sanitation!

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★ 5

Friendly service, super fun group classes.

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★ 5

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★ 5

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★ 1

No shower… can’t goto work sweaty, gotta be late now

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★ 1

DO NOT COME TO THIS GYM!! It is filthy and the staff are extremely unprofessional. I have attempted to cancel my membership for 3 months now and they keep drafting money out of my acct. Maddie the front desk staff is beyond unprofessional and her condescending tone is really something that the entire franchise should be ashamed of. After expressing my frustration with her about my inability to cancel this membership, she decided to try and upsell me and take more money from me, before rectifying the poor communication had on their end with their cancellation process. She stated she is the manager and that is just unfortunate with her level of unprofessionalism. Shame on her, and shame on this company for allowing such garbage to represent them.

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★ 5

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★ 5

Nice & Clean. Good vibes.

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★ 2

2 stars since the equipment is brand new and the staff is really sweet and welcoming. I joined this gym because I used to go to Crunch round rock when I lived up north and loved it.

I’ll start by saying this gym is crawling with people. Many times I go in and not a single machine out of my 6 exercises are open. Workouts become much longer and it’s hard to break a sweat when you’re waiting so long for the machines you need. There are times you’re waiting for a machine for someone’s full exercise and someone else will jump in front of you to get on the machine, no shame at all. I’ve often left the gym without finishing my exercises because I don’t have enough time to wait around.

The gym ethic here is very poor. People often don’t wipe down their machines or re-rack weights. There’s trash always lying around. People will leave their things at one machine and switch off sets between another while people are clearly waiting for both machines. I’ve had people interrupt my set to ask when I’m going to be done. When people are waiting for the machine they’ll stand right next to you and stare.

The paper towels are always empty or broken, the spray bottles are often empty. So the machines can’t be that clean.

The red lights beds are almost never clean and ready to go, and that’s if one is even available. If they are available they’ll ask you to wait while they clean it. I think providing spray and towels in the rooms could alleviate this issue.

There was a homeless woman that showered here, clipped her toenails and shaved her dead skin onto the locker room floor and didn’t clean it up. She left her dirty clothes just lying on the bench. Low prices will bring these sort of things in.

All in all it was a stressful experience. You obviously can’t expect luxury at these price points but I think they definitely over sold the memberships here and may be having a difficult time keeping up. You definitely can’t just get in and get out for a workout here. Maybe when the “newness” of the gym dies down.

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★ 3

Showers and sauna were out again. It seems they have reached capacity, I'm always waiting for equipment to become free.

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★ 5

One of the best Crunch locations I've ever been to, lots of machines, spacious, friendly staff

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★ 5

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★ 5

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★ 5

I go and work out. The employees are nice, it's clean and functional. I hope to do more in the future. I'm quite satisfied with Crunch!

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★ 5

Updated:

Crunch at this location has really stepped it up. I like my trainer Ken! He really takes pride in his profession! Ken is personable , however challenging, creative and not afraid to bring “that smoke” when it comes to crafting fitness routines. I have certain limitations, but he creates a great workaround keeping the training safe, yet effective

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★ 5

I love this gym, I'm from Florida on a business trip and I'm really impressed with this location, alot of machines, alot of room, clean

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★ 5

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★ 1

12:30 on a Wednesday and the gym is packed. Wow. Gonna cancel

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★ 5

Tabitha was awesome!
She's given me a great boost to start my journey.

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★ 2

Manager is MIA when you need to talk to them. They also make you sign out clips for olympic bar weights which is super petty and odd since they cost like a dollar. Free weights are on a different floor than the cardio, so you can't do any good circuit trainings. So far, my least favorite Crunch gym

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★ 1

TLDR: I cancelled my membership and they continued to charge me hundreds because they are scammers.

Don’t waste your time or money on any of their promotions or deals. That is how they seemingly make most of their money. They offered me a “free” body scan and a “month” of a gym membership and I ended up with a Personal Trainer for a transformation challenge for about 3 months.

Little did I know, I was dealing with scammers here because 1 month in, I had to move out of state, so I went in to cancel my membership with them. 2 months later, I’m still being charged hundreds of dollars and when asked why I’m still continuously being charged, they mentioned that while I had cancelled my gym membership, I never cancelled my personal training.

I MOVED OUT OF STATE! I cancelled my membership thinking it would apply to everything but apparently not according to these scammers. How would I logically live out of state and still show up for personal training?!

Even worse, they could’ve told me that I would have to cancel my personal training separately but they decided not to, in order to continually still make money off of me.

Overall, avoid these promotions and deals. These people are scammers.

Source: Google

★ 4

I want to mention Dillon (I hope I spelled his name correctly) - he gave us a very informative yet non-salesperson aggressive type of gym tour. He asked all appropriate questions to make sure we can get the best of what the gym could offer.
The gym looks great-clean, working equipment (a lot of it actually!).
It is crowded although we visited during the peak hour, so no surprise.
Giving it 4 stars just because I haven’t had a chance to workout there, not sure how long it takes to wait for the equipment. I do have to admit, that there is a great variety of all types of weights, racks and machines.

UPD. It’s been almost a month since I joined. I’m enjoying my workouts. The equipment is clean most of the time (rare exception), the staff is polite, the gym ethics is in place. Lots of space to workout with free weights, HIIT, stretching.
Yes, it is crowded. But in a manageable way.

Source: Google

★ 3

Overall the gym is pretty decent. I mainly came here for the daycare, Ms. Debbie is amazing with the kids she makes sure that we get our workout no matter what! I could give her 5 stars all day. But unfortunately the other staff that does daycare doesn't quite meet the qualities that Ms. Debbie has, she comes there like she loves her job and the other not even close they don't interact with the children they call for any little things. When ms Debbie is not there I can NEVER get a good workout. In other words consider hiring people who love interacting with kids and they are not just forcefully there. Yall need more people like ms Debbie.

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★ 3

Nice facility with plenty of machines, the only machine I think it’s lacking is the belt squat! Also, the women’s restroom smells overwhelmingly like urine… it’s really gross. It LOOKS clean in there and I like the lockers but honestly someone isn’t cleaning thoroughly or something idk. My boyfriend said they had run out of both cleaning solution and paper towels at many of the sanitizing stations.

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★ 5

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★ 5

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★ 1

If you want to come here just to workout it’s fine. I highly recommend you don’t spend extra money entering any of their contests or challenges.

I paid $99 to enter their 8 week transformation challenge and another $520 on personal training sessions to assist in trying to win the challenge. They failed to record my initial physical measurements and lost my before photos.

Nobody said anything about my missing data until 8 weeks later at the final weigh in at which point it was too late to capture that data which was part of determining the winner. They still had my body scans that were logged in and were objectively better than the results of the person they declared the winner. I lost 26 lbs, nearly 10% body fat and added 9 lbs of lean muscle and gave the award to someone who lost 24 lbs, 6% body fat and added barely any lean muscle. I believe they congratulated him for not losing any muscle. It really wasn’t even close but the manager said “the team” made a “subjective” decision on the winner that basically ignored the data and he that his team has his full trust to do so.

The management response was to gaslight me about it when I talked to them. If you’re just looking for a cheap gym where you can get a workout in and leave it might be the place for you. I would highly discourage you from giving them any extra money for personal training, competitions, supplements or anything else extra they try to sell you on. If they make an error and screw you over they will just pass the buck to “the team”

Source: Google

★ 1

Honestly, I’m thinking about cancelling my membership, and finding a new gym. The gym is always packed (mornings too) but even worse after 5pm. Since the gym is always packed, I usually find a little area/corner to workout out in but today me and the 5pm folks who use the turf were told that there was a class happening at 6:15pm. The other turf was closed off for some “transformation challenge” so a lot of us weren’t able to utilize the second turf. Why are there always classes on the turf after 5pm everyday knowing the gym is crowded, and people like me want to get a good workout in still without having to wait for machines/equipment. Secondly, the trainer with long dreads who is also a group exercise instructor is so rude. This gym has a group exercise room but CRUNCH think it’s okay to block off the turf to have classes downstairs while it’s loud from the instructor and the music. This is totally not fair to people because now we are forced to wait an hour or so to use that area.

The restroom is another pet peeve of mine. As a previous member of 24 hour fitness at William Cannon, why did yall keep the same layout as 24 for the men and women locker rooms???! You guys seriously cannot be that cheap. It does NOT match the aesthetics of the gym and it actually looks very old in there, let alone it’s not always sanitized or cleaned well. Other crunch gyms locker rooms especially the ones I saw in Dallas when I went to visit look very nice and matches the rest of the gym.

If you read this review all the way to the end, please do yourself a favor and find a better gym. Just don’t go to LA Fitness because it’s worse there….

Source: Google

★ 5

This gym is exactly what this SAHM needed. The childcare, especially Debbie, is amazing. I love how many things I can do when I walk in the door. I feel like my workouts are better, I’m stronger & so much more relaxed since joining.

I love late nights here. It’s never busy & the vibe is extremely chill. Candace is always welcoming.

My friends and I are all really happy to have a gym like this in South Austin.

Source: Google

★ 5

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★ 3

Nice equipment and overall options. Some pretty standard machines like back extension and assisted dips I think are missing but that’s just my preference. This place is just entirely too crowded and seems to attract the Tiktok influencer crowd. Someone had a tripod with their phone set up last night filming themselves at a machine. Trash cans are often overflowing and paper towel dispensers are empty. Would like to see them offer Clorox wipes instead of paper towels as it creates less mess since they can be used more than once.

Source: Google

★ 2

Packed!!! The amount of people that sit on equipment NOT working out staring into their phone is ridiculous. Get up-move in

Source: Google