★ 4

Faltan más aparatos de pierna

Source: Google

★ 1

A lot of hidden charges even after you cancel your membership. Plus they require you to have the membership for 60 days. And the late fees they tack on if you can't pay are $10/week. Ridiculous. 10Gym will always be the best gym.

Source: Google

★ 1

Now I live in Austin. I tried to cancel my membership from here. They told me I had to do it in person, which is super bad because I would have to travel 5 hours just to cancel. I called them, they couldn't help me. The Crunch Fitness Austin staff told me that if I sent them a letter, I could cancel without having to travel there, and that's what I did. I sent them a letter with all my information, and they never responded. I haven't been to that gym for over a year. Now, a collection company is charging me $300 in total. Crunch Fitness is one of my worst experiences.

Source: Google

★ 3

The app sucks. You can’t check your billing history and all you’re trying to do is sell me other shit may have to cancel my membership.

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★ 5

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★ 5

Love this gym. Open 24/7, great equipments with sauna and other perks. Shout-out to Clay for keeping the facility clean. Your hard work and presence is inspiring!

Source: Google

★ 1

An employee accused me of stealing and got me removed from the property. They said I was stealing out of store rooms which I have never been off the public floors in the gym.

Source: Google

★ 5

Crunch Fittness in Wichita Falls,
Great place for a workout, the staff is helpful and knowledgeable. Kiley was helpful and sweet when I was purchasing some tanning lotion, she is very professional, positive and knowledgeable and I was able to get a great deal on what I needed thanks to her.

Source: Google

★ 1

Enrolled to see if it’d be a gym I’d like to transfer to and I found out VERY quickly that it is not. They’ll obsessively call you to schedule a training session and if you don’t respond to their emails, texts, or calls, they’ll register for you anyway and charge your card $10 for a class you never signed up for or agreed to. That’s disgusting behavior and a gross way for the manager and the trainers they have there to run their gyms.

Source: Google

★ 1

I do not recommend crunch. I went to there. I signed up and everything was good and all then I was in the phase of moving to a place that does not have a crunch fitness. I went in and I paid the full amount that they required me to cancel it. This is going on six months after I’m still getting phone calls. My card is still getting debited and I have demanded that they take my information out of the system and they have yet to do so. I have presented them with a letter today that I’m gonna seek an attorney to make this stop, which I don’t understand why it’s still going on. It has harassment that is uncalled for I did my due diligence went in and paid them a lump sum for the months that I signed up for and close my account and yet for some reason, I’m still getting the phone calls. I’m still getting the emails and my bank account is still getting debited. I do not recommend having any type of membership at this place, I gave them a seven day written notice as of today eight – 30– 25 at right about 4:00 PM and I am expecting to hear from somebody by noon on Tuesday

Source: Google

★ 1

This place literally sucks. We wanted to cancel our plan & was told that it's free to cancel. Paid for one more month because it was due and asked if we SHOULD cancel our account NOW because we weren't planning on going anymore, which we haven't been all month, but the guy said you should use it a few times then cencel. Now our bill isn't due till a few more days and they are saying we have to pay ANOTHER month to cancel? Don't you pay for the month in advance to go so why are we having to pay more money just to cancel. Go to planet fitness, the beds are better, better business in general and very straight forward.

Source: Google

★ 2

The gym itself was incredible.
The cancellation? No go. Absolutely hard and the staff makes it almost impossible. Then they double charged my account and took almost 200$ from me. I’d heard about it being difficult, but didn’t want to believe it and now that I’m going through it, I wouldn’t wish this absurd handling to anyone. The manager I spoke with, Jack was rude and will over charge you if they’re unhappy. Keep that in mind. I just want the extra money they took from me back. Absolutely dumbfounded that this has happened to not just me but to others.

Source: Google

★ 3

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★ 5

I’ve been going to Crunch Fitness for a few months now, and overall, it’s been a really solid experience. The gym is kept decently clean, not spotless, but definitely better than a lot of other gyms I’ve tried. The equipment is usually in good working condition, and I rarely have to wait around to use machines, which is a big plus.
The vibe in the gym is welcoming, and there’s a good mix of people, from beginners to serious lifters. No one’s judging anyone, which makes it a comfortable space to work out.
I also want to give a special shoutout to Sean. He’s always super friendly, says hi when you walk in, and just has a great attitude that helps set the tone for the whole place. You can tell he cares about making members feel comfortable and welcome. Little things like that go a long way.
If you’re looking for a gym that’s reasonably clean, has everything you need, and a team that actually makes an effort to be friendly, Crunch is definitely worth checking out.

Source: Google

★ 5

I like this gym.

Source: Google

★ 5

Highly recommend all the associates here! Had some issues with my membership & being double charged, everyone I spoke to were so sweet & understanding! They did everything they could to correct the situation! AJ, Kylie, Jack, and the GM who I didn’t get the name of were great! 😊

Source: Google

★ 1

BEWARE: please do not let Malachi sign u up or check you out for anything!!!! He is sarcastic, rude, not informative at all. LSS: He over charged my account when signing me up. He checked me out later and messed up that transaction. BEWARE: if u have any issues do not expect Tamilyn to assist or offer any resolutions. The experience with those two was more painful than the equipment. But if u can avoid those two, not mind paying for more memberships than u should… it’s a good clean space to work out.

Source: Google

★ 4

Kylie was great with teaching me about tanning and made me feel so comfortable trying something new

Source: Google

★ 1

I am new to the area and have been working out here for a little over a week. Today I went in and about halfway through my workout there was a man very obviously on Drugs and tweaking. I tried to just continue and not pay it much mind however while in the Hitt zone I was doing walking lunges and this man began running around and doing a ton of odd things like flapping his arms like a bird which were fine until he came a little too close to me. I went to the front desk where I was told his brother works here so “she’ll let him know”. I can understand why they would not want to call, however when it’s putting other people in uncomfortable situations and people not feeling safe, I don’t think this is OK.

Source: Google

★ 5

Kylie was very helpful and even offered to stay late and give our family a tour. She even told us what things were. I highly recommend speaking with her. The young man selling the membership did not know the gyms policies. I would not recommend him at all.

Source: Google

★ 2

Just let an employee know that all of the sanitizer bottles are empty at the gym, this is the second time in a row I've come to work out and this has happened. The employee responded "I know, I can't do anything about it since I'm by myself". I like crunch but the bare minimum I expect from a facility like this is to be able to clean the equipment after hundreds of people use it. This has happened several times since I've started working out here but it's becoming more frequent and frankly it's gross. I think crunch is capable of doing better.

Source: Google

★ 2

Scam. They say no commitments, but you really commit to 2 months and at the end of that, when you go çancel, you have to pay another month for the next month.

Additionally, I was lied to by trainers. My individual trainer was nice, but I was lied to about some things. Luckily, a certain manager took care of me, so I will give 2 stars for that, along with the equipment and classes, which are nice.

Stay away from this place.

Source: Google

★ 1

I had a membership that I had cancelled and enjoyed the gym overall but I heard some issues overall with people having trouble cancelling due to their contracts. Today I went in to get another membership and the employee at the desk put a recipt paper down and asked me to put all my bank info down. I refused and he said I had to do it that way and he called his manager to confirm and the manager said I could just pay with my card. Then they told me I had to sign 8 documents and when I asked to see the contract they both said I wasn’t allowed to see the contract until after I signed and agreed to it. I tried to say that I should be able to see what I’m agreeing to and the worker asked if I’d taken “contract law courses” because he apparently had and continued to belittle me trying to force me to sign without looking.

Source: Google

★ 1

Gives out people’s information…..wouldn’t workout here!

Source: Google

★ 1

This establishment allows their employees to give out people's personal information to other gym goers and condone harassment. And even after taking the issue to management, they decided to keep some of the employees that were involved. I wouldnt trust giving any of your information to Emily (manager) at the front desk. Work out here at your own risk. If I could give 0 stars I would.

Source: Google

★ 5

Just gave five stars to have my comment on the top.
A big pyramid scam!
their payment scams which you cannot cancel online but register online? lol
They charge you even if you cancel the membership. Bad customer service.
Trying to push you for extra services and then charge you instantly when you do not even want it. I’d say pay for another gym and have a hassle free mind!

Source: Google

★ 5

I became a member in January and signed up with James as my trainer. I am very happy with my results so far and that is due to James pushing me when needed and being cautious of my past injures. The gym seems to be semi busy every time I go in, and there seems to be a staff member always cleaning. Crunch gym has a very positive atmosphere!

Source: Google

★ 5

I’m a guest at crunch and the manager Jack was so amazing and the most personable person I have met at any gym. I really appreciate him. Thank you so much Jack!!!

Source: Google

★ 5

Jack and the rest of the Crunch staff are freaking AMAZING!! Idk who that anonymous Ashley bish is who’s leaving negative reviews and giving me a bad name, but she needs to go somewhere else. This place is THE BEST GYM I’ve ever been to! And that is saying A LOT!! Maybe she should go to Planet Fitness and leave this place alone. Her energy isn’t welcome here. Next time you have something negative to say, PUT A PICTURE to go with the name. Don’t be shy. Act like the big girl you think you are. LOVE YOU JACK! Keep shining because you’re an incredible human! Thank you for all that you do here!!

My name is Ashley Gustin and I approve this message.

Source: Google

★ 3

I wouldn’t post anything but this is my second encounter w Jack that’s been nothing short of attitude and dirty looks.
First time- I admit I was in the wrong and had a late fee bc I canceled my card and got a new one but he gave so much attitude and push back on it.
This time- I come to tan. Get told no beds are ready. Could be 1-2 min wait. No problem. I go sit on the couch and wait. Someone goes to clean the tanning beds. 2 more people come up to tan and Jack gets them in right away and he knows what he’s doing. Looks right at me as if he’s looking to see if I’m watching.
Also saying “shutup” when the phone rings is absurd

Source: Google

★ 1

Payment system scam!
They will tell you $o.10 for joining first month but this is a trap! Eventually you have to pay more like $180 even if you quit day after the day!
Big scammer! Payment system is horrible!

Source: Google

★ 1

fraud!
Scam! I spent two days there. I had to pay $182 in the end. For the trainer, they made me pay $10. I never requested it. Their payment plan is a scam! Be cautious and give joining a gym some serious thought.

Source: Google

★ 5

Clean gym, nice staff and not very busy.

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★ 5

AMAZING STAFF!!!

Source: Google

★ 1

Big scammer !
Their payment system is a complete fraud! They will tell you $0.1 when you first arrive in the gym, but after you fall for their trick, you spend $160. It doesn't matter if you don't return the following day.

Source: Google

★ 5

my personal favorite gym. the best one I've ever used too. relaxed atmosphere and great staff. I love it here

Source: Google

★ 5

A friend of mine took me to a class and besides me being WAY OUT OF SHAPE, the class was amazing and definitely left me feeling better afterward despite the battle to finish. Taking the class inspired me to join a gym and start caring for myself again.

Source: Google

★ 1

Scam ! Scam!

Even if you cancel right away, expect to be charged at least $180 over the course of the following three months when you create a new account. For a trainer I never asked for, they charged me $10, yet I was forced to pay. You will still be charged for the subsequent month and any additional fees even if you choose to cancel after the first month. In other words, you are obligated to pay at least $180 after you join up. They have a horrible payment mechanism, so be careful!

Source: Google

★ 1

Be cautious of their payment plan – it’s deceptive!

Upon signing up for a new account, expect to be charged a minimum of $180 over three months, even if you cancel right away. They unfairly billed me $10 for a trainer I never signed up for, and I had no option but to pay.

Even if you decide to stop using their service after the first month, you’ll still be required to pay for the following month along with extra charges. In short, once you sign up, you’re obligated to pay at least $180 regardless of when you cancel. Their billing system is highly problematic—stay alert!

Source: Google

★ 1

Scam ! Scam!
Beware of their payment plan – it’s a scam!

When you sign up for a new account, be prepared to be charged at least $180 over the next three months, even if you cancel immediately. They charged me $10 for a trainer I never requested, but I had no choice but to pay.

Even if you decide to cancel after the first month, you’ll still be billed for the following 3 month and additional fees. In short, once you sign up, you’re locked into paying at least $180, no matter what. Their payment system is terrible—stay cautious!

Source: Google

★ 5

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★ 1

They waived my wife's fees and let her back since she won a free year. New person there now canceled those waivers and said she owes. Now she can't go to the gym. Took photos of the chat. Very shady and unprofessional.

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★ 4

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★ 4

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★ 5

Everyone working is so friendly

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★ 1

I would give place 0 stars, I moved here for airforce and when signing up manager was rude and would say the membership we wanted would be too expensive for us and we said money is not an issue and he got rude with my wife saying i never said it was a problem i dont know where you got that from rudely. He would then say we can’t have a stroller on work out floor so we respected that and while changing diaper we left our stroller off the workout floor with our belongings and he would say we cant leave stroller while we work out but we explained to him we were changing diaper really quick and would be back to our stroller so I can finish my workout. He would then proceed to leave a comment saying we took a baby on the work floor on our profile so when we sign in it alerts workers to watch out for us doing that again He is very rude and unprofessional but the gym is nice a clean otherwise.

Source: Google

★ 1

I can't even believe I gave y'all a 1 Star. Lol probably because I had to in order to post this review. Paid my membership on the 1st, it said payment pending for 4 days, finally took the money out and now it says payment overdue $10. I click the link for the Hell of it and it's says payment due $0. So which is it? Figure it out, it's 2025 now. I would not recommend this gym to anyone in the world. Instead of 5 Stars you get 5 thumbs down. 👎🏻👎🏻👎🏻👎🏻👎🏻

Source: Google

★ 5

Tammy, Judy, and the team of instructors at Crunch Fitness do a great job of making others feel welcome and encouraged during their classes!

Source: Google

★ 1

The incompetence and lack of accountability at this location is actually amazing, especially considering the fact that I was talking to the FINANCE manager and not a regular employee. Went in to try to get my account up to par from being past due because they make you come in to cancel and I work a lot, so I’m either too tired or don’t have time to stop by just to cancel my account. I wasn’t communicated with properly by their manager Tamlyn as to what their billing period was, only told the words “pay current month dues” to be caught up. Naturally, because we’re in the month of January, I thought they meant for January, not for December. It took a minute for me to understand that after the front desk guy explained it to me. I had no problem paying, just wanted to see if they’d understand that their choice of words matter so I asked to speak with Tamlyn specifically since she’s the one who tried to help me resolve my account. I have no reason to lie, things got a little heated when I was talking to the front desk guy about why I have to pay twice in one month, but I did leave and calm down and understand the situation. First red flag was him telling me that I need to approach the situation calmly because she’s sensitive and will shut down. Like…your job is in finance. You’re bound to run into a few angry customers. But I digress, went in calmly, only to be surrounded by 3 men along with her (I’m not a violent person and showed no signs of it). Whatever, I sat down and started to explain my side of things, only to be met by extremely passive aggressive comments about my finances when all I wanted was for her to see that as a customer, I’m not in their lingo world, and that she should just probably specify more clearly what “pay current months dues” means to a customer who may not know the details of their billing cycles. An adult would find that reasonable right? Right? Wrong. Instead I got jabs about my finances and mild threats to close my account. I’m really not pressed because it’s just a gym membership for Christ sake, but the people running this location are a headache if you’re not the perfect customer, so beware. They need an attitude check from their higher ups and learn to take some accountability because being defensive when I’m just trying to come to an understanding is incomprehensible to me. Not saying I’m in the right here, but these “professionals” don’t know the meaning of the word and it’s tacky to even think about. Just be aware of the children in adult bodies that work here.

Source: Google

★ 5

I don’t usually right reviews but I felt like I had to because of all the positivity I have found at crunch since I started . I’ve been training for about a week with James and he is a great trainer , he explains everything well and makes sure you’re comfortable with the exercises. He also encourages and push you to do the best that you can . I can tell the difference between working out alone and having a trainer like James because I was stuck lifting the same weight for months and he has made me believe that I’m stronger than I thought.

Source: Google

★ 5

Helpful and friendly staff. MJ and Bennett set my wife and I up on a membership and explained everything thoroughly.

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★ 4

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★ 5

Ariana was a very helpful and cool, understanding employee. Great business.

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★ 5

Love your service and the equipment they have available to use!!!!

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★ 5

James Mitchell is very knowledgeable and fun to work with

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★ 1

I have had a membership with this gym since it opened. I moved to Nc in July and requested to cancel the membership. The computers were down, and I was told it would be taken care of. It wasn't and I was charged again. When I called, I was told nothing could be done over the phone, so when I came to town for work in October once again, I physically went in to cancel and guess what the computers were down again. They wrote my information in a book to cancel and low and behold still didn't cancel it. Of course, I called and raised hell in November when I was charged again. Now I am being told that the dues I was charged were contractual and they refuse to refund the 3 months they charged in error.

Source: Google

★ 2

Gym is typical. Class instructors are professional and even have a class with one person in attendance.

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★ 4

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★ 5

Very friendly environment and the staff is awesome, always ready to help and make the gym a good experience for everyone.

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★ 5

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★ 5

A great environment! Positive energy everywhere. Mj helped me start and get active couldn’t thank him enough!

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★ 4

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★ 5

Harlee was super nice, and very polite. 11/10 staff.

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★ 5

Excellent customer service. Staff is always very helpful. I absolutely adore Tamilyn! She has always been available to answer any questions, concerns anyone might have. I’ve never seen her without a friendly smile. Her positive energy is contagious.

Source: Google

★ 5

I have been a member at crunch for over 3 years. I have never had any issues. The staff is always courteous and joyful. The GM Tamilyn is always helpful and friendly . Anytime I do need anything, she’s always willing to help me out. It’s always a great experience and I enjoy coming in several times a week.

Source: Google

★ 5

Been using this gym for over 2 years now and it’s always clean, staff is nice and just overall enjoyable

Source: Google

★ 5

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★ 5

Excellent customer service. Staff very helpful and friendly. Tamilyn is always responsive and kind when dealing w any client issues that arise!

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★ 1

Very rude and bad customer service. The guy working tonight graveyard shift should not be working there. He literally was yelling at me to leave even after I have paid for my current new active membership. ( I had a balance due from long time ago that was in collection and they said they will honor that when I reactivated my membership but I guess the manager forgot to clear it ) but this guy was just being disrespectful and not helpful when I was just trying talk to him and requesting him to let workout tonight and I will come back and talk to their manager about the previous due balance. I have paid lots of months to this gym without working out just keeping the membership because I used to love to go there when ever I had time never thought they would hire someone disrespectful people like that. Never going back there ever again.

Source: Google

★ 5

Renay is always so friendly and helpful she is very professional as well as the whole team. She is doing a great job and is always in a good mood i want to say thank you for that and my appreciation towards the team best gym in the falls.

Source: Google

★ 5

Amazing gym and jack the manger great customer service always 👏🏼

Source: Google

★ 5

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★ 1

They constantly charge your card, we got a random charge. Then we locked our account because we couldnt afford it anymore and we were told we couldnt cancel, they still keep charging us sending us into the negatives, they also have a hidden yearly fee thats not in there monthly contract. Honestly, going to sue if this keeps happening.

Source: Google

★ 5

Isaiah is amazing. He always has a smile on his face and is happy to assist. If there's an issue, he's my go-to guy. He truly cares. Renee and Jack are pretty awesome too.

Source: Google

★ 5

I went in today to get some information about a membership and a gentleman by the name of MJ helped me get started. He showed me around the facility, provided me information about the classes offered, and showed me the extra features included in the membership. I have been wanting to get started on my fitness journey but was unsure where to start but after speaking with him and getting a breakdown of everything I’m more motivated to get started.

Source: Google

★ 5

Jack and the entire staff of Crunch were phenomenal. Great facility, great equipment…I’m visiting from Venice Beach CA where I go to Golds , the Mecca, didn’t miss a beat here at Crunch!

Source: Google

★ 5

Very nice gym! The staff is super friendly and everyone is knowledgeable.

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★ 5

Went to Crunch today as a new member! Renay the tanning tech is ABSOLUTELY AMAZING! She was super sweet and helpful! The hydro massage is Amazing!

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★ 5

Jack is fantastic great customer service.

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★ 3

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★ 5

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★ 1

Shady business practices, base membership since 2022 for $9.99 but they decided on their own with 0 correspondence to downgrade my membership to a flex account in 2023 instead of just renewing my membership. So now they are charging me $17 and some change monthly and triple charged me in October of 2023. Pulled my annual fee out of $54 dollars and when I asked what's the deal they say they can fix my membership back to the base account, but I will have to pay the annual fee again in 60 days.. Promptly ended my membership. Theft.

Source: Google

★ 1

HOW CAN YOU STILL BE CHARGING HALF A TOWN FOR MEMBERSHIPS THAT DONT EXIST OR DUPLICATED ONES THAT YALL DENIED you created?!? I am getting charged 119 and 154 WVERY DAY FOR 2 accounts that don’t exist and after all the posts on Facebook from across this region how is y’all’s rating so hi lmfao

Source: Google

★ 1

I moved out of state for work and is impossible to cancel membership. Before moving I went to the front desk to cancel and a month later I was charged again. I go back in a second time and was told to delete my account on their website which isn’t possible. Canceling just no longer lets you log into your account information. Now I have moved out of state and still receiving charges. I call and I get put on hold instead of being able to speak to a manager multiple times. When I do get to speak to a manager I’m told I have to go to their front desk when I’m not going to fly out of state just to cancel a membership. Then I get told I can send a letter. I ask if I can just send an email and was told. I. I sent an email anyways. Still haven’t gotten an email back. Why would a letter suffice when it can just get thrown away when everything is digital. They are sure to call me everyday from blocking their transactions though.

Source: Google

★ 5

Great gym with a lot of fun fitness classes. Tamilyn is awesome, she showed me around and was very helpful and friendly 😊

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★ 5

Marcherie got me on the Kickoff plan, saving me TONS of money as a result. He was very professional and kind too, so I figured I’d leave a review telling anyone who sees this to have faith in this gym.

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★ 1

Have paid $25/month for 3 years as I was told that would allow to bring a guest on occasion (basic membership less than half that price). Have done this maybe 20 odd times in the span of membership. Most times has translated in them getting their own membership. Jack went out of his way with an abrasive hostility to let me know I was not allowed a guest. No worries, what do I need to workout with my guest for the day? He began over explaining how I was wrong. She’ll need to commit to a 7-day trial. Not a big deal, but coupled with Jack’s attitude/tone and comments like “good for you” and “explain that for me” we will be cancelling.

Source: Google

★ 5

Excellent gym, very clean, and wonderful childcare provided for peak results members!! My girls loved going there when I was visiting from out of town!!

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★ 5

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★ 5

I have started going here since the beginning of this year and it has been a very pleasant experience so far, a lot of the workers are very nice, I dont know all their names but Jessica, I think, and MJ are very kind and nice 😊 whenever I go in they're always very friendly and welcoming and whenever I buy a quick drink they're always helpful too

Source: Google

★ 4

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★ 5

Amazing customer service and made cancelling not a huge hassle.

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★ 5

Anthony truly went above and beyond to help my wife with an admin issue regarding her membership and our previous gym that the previous gym was dragging its feet resolving. For a simple and tedious task, he treated her with respect and a smile and resolved it right then and there. Have found all the staff here to be this caring and dedicated. Best Crunch we’ve been to and have been members for years in multiple states.

Source: Google

★ 5

Anthony is the best!! He's always helping everybody around the gym, and he even helped break open the Stair Master when I dropped my headphones in there! It always makes my day when he's here :)

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★ 5

Love this gym so much, great environment, great employees, and has nice equipment, would recommend.

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★ 4

Nice place. But every year they hit you with a Hugh yearly fee on top of monthly fees. Been thinking of leaving and going planet fitness.

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★ 5

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★ 5

Great group classes!

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★ 5

Jessica,has been great, overall great place to workout, clean and alot of respect from other ppl. Friendly service. I would recommend.

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★ 5

A couple of days ago, I lost my key and wasn't sure if I'd ever see it again. Hoping for the best, I asked the gym staff if they had come across it. They surprised me that they found it, and they kept it for me! The team was incredibly friendly and went above and beyond to help. Huge thanks to the staff for their exceptional service!

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★ 5

Very welcoming and amazing price for a membership. The front desk agent, Monique, was very helpful and informative! I highly recommend this location if you’re wanting a clean and positive gym experience.

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★ 5

One person that I always see working so hard is Jack. He is either manning the front desk, taking care of machines, or making sure guests are taken care of. He’s always so kind and makes sure to say hello and goodbye. I really enjoy talking to him and he makes the whole crunch experience a great one every day!

Source: Google

★ 5

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★ 5

Great 24hr gym with people like James and his customer service

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★ 5

Great staff, great equipment. I’ve been coming here for two years and have never had a problem.

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★ 1

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★ 5

In addition to having a great gym full of all the equipment and HIIT and group classes you could want, their tanning facilities and staff are amazing! I believe her name is Rene that is almost always at the tanning desk and she is always so positive, friendly and helpful, and especially since the tanning part is kind of my wind down, I really appreciate her spirit.

Source: Google

★ 5

Great place to work out! Tamilyn is a great GM keeping this place running

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★ 5

Highly recommend Crunch , equipment is always clean, even if they’re busy , there is enough equipment available. The front desk always greet you with a smile and always make you feel welcome. I ask for a towel for a few days and now they have it ready for me as soon as I walk in. May not be a big deal, but to me that’s amazing customer service. Again, highly recommend.

Source: Google

★ 5

Fantastic gym! That I would love to be apart of again.

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★ 5

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★ 5

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★ 1

It’s been 5 months I’ve called and emailed and even cancelled my membership through the website as they told me to, and they keep charging me. I’ve moved to Europe and I’m not using the membership. They keep charging every month. Worst experience ever

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★ 5

Hailei is the BEST trainer at crunch. She motivates me and pushes me and is a great person to talk to.

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★ 5

Source: Google

★ 5

Amazing place to work out staff r very friendly jack is always extremely helpful my kids love the kids crunch area and beg to go back on the days there not in school

Source: Google

★ 5

Source: Google

★ 5

everyone here is amazing!! all the instructors and classes feel like a little family. they’re so welcoming and very helpful!

Source: Google

★ 5

I’ve never had a better experience at a gym! From the moment I walked in the staff made me feel at home. It truly is like a home away from home. Jessie and all the staff make it a point to know my name and be kind and generous from the moment I walk in, to the moment I leave. I absolutely enjoy going when I get off work each and every day. The equipment is always clean and kept up, the restroom, locker room is cleaner than I’ve ever seen, and the sauna is so nice! The classes are top notch with all of the instructors for the classes being absolutely AMAZING and they make a point to acknowledge all of my hard work and dedication. The tanning beds are clean and the hydro massage chairs are so awesome. If you are looking for a gym, seriously look no further… go see Jessie and get started right away!!! Believe me, you won’t be disappointed!

Source: Google

★ 5

Love Jessie so sweet!! She is so friendly and love seeing her when I come in !!

Source: Google

★ 5

Source: Google

★ 5

First off SUCH an amazing environment!! The equipment is always kept up with and the people are always so kind! Second off the staff ALWAYS has a smile on their face!! Especially Anthony, he is genuinely a people person and loves talking to people! Definitely my gym BFF!!! And Kamrin is such a sweet guy as well!!

Source: Google

★ 5

I’ve been a member of this gym since before they opened the doors. I actually signed up in a temporary office in the parking lot.
Anyway, over the last few years, on several occasions I have been stopped to rescan my barcode because it appeared that I had cancelled my membership. Turns out that someone with my same name (spelled differently) had cancelled his and they got it mixed up. So the staff member would “fix” it.
This happened several times over the years. I was close to ending my membership.
Today a different staff member , Paige, stopped me and , of course, same issue. Except this time Paige went an extra mile and went through several steps that hadn’t been attempted in the past. Kudos to Paige for being very sweet and understanding my frustration.

Source: Google

★ 5

Jessie and anthony are definitely two people you want around. always have a smile on there face and bring positive energy! always glad to make a new connection

Source: Google

★ 5

Source: Google

★ 4

Love my CRUNCH gym membership 💯💜

Source: Google

★ 4

Source: Google

★ 1

So I work construction all over the country. I signed up and enjoyed the gym while I was there. I got called to leave to go to a different state on an emergency project. I called later to cancel my membership
They said they can’t cancel over the phone. Like really? I can verify who I am. They said it doesn’t matter. I have to write a physical letter to them “whoever they are” that I want my membership canceled. And sign it.
No notary though. Just written with my name. Doesn’t matter who does it. But I can’t cancel over the phone lol
WHAT A JOKE

Source: Google

★ 5

Minus the female cleaning every Saturday I. The men’s locker room . Great gym. Awesome atmosphere. Beautiful women.

Source: Google

★ 5

Great gym the atmosphere is always good. The employee's are very nice and the management team is top notch.

Source: Google

★ 5

Source: Google

★ 5

Marcharie has EXCELLENT customer service. Super good dude who is VERY professional and has a great attitude. I was surprised to find out he was never in the military, he is so squared away he could have fooled me….

Crunch is my favorite gym that I’ve ever been to. It has great management, and the gym is ALWAYS clean.

Source: Google

★ 5

Source: Google

★ 4

My husband and I both work out at Crunch. They have plenty of treadmills, stair masters, and all kinds of workout equipment. Staff is friendly and helpful. I wish there were more fitness classes offered during the day.

Source: Google

★ 5

Source: Google

★ 5

Everyone is always friendly doesn’t make you feel intimidated when you walk in. They are always keeping everything clean and if you ever leave some someone has turned it in!!!!

Source: Google

★ 5

Source: Google

★ 5

Hats off to Jesse at the Wichita Falls location. She found out that I had a less than enjoyable experience when I walked in the door the first time and she took the time to show me around and let me know what was all available to me. She was so friendly and she knew what she was talking about. Jesse made me go from not ever coming back to probably signing up for the Peak package once I am done with my free trial. Thank you Jesse so much for making me feel comfortable.

Source: Google

★ 5

KIDS CLUB!
The staff in the kids club is the best! They are the sweetest and very attentive. Alissa & Jackie are respectful and kind to the children. Every time I go there to drop off or pick up they’re doing something interactive with the kiddos, whether it’s drawing, reading or playing with them. Not to mention they are always cleaning and disinfecting the toys and furniture. That gives me peace of mind as a mom of 3 littles that my kids are being actively watched and cared for, and their health is being put first as well. I am able to put my health first too because of kids crunch.

Source: Google

★ 5

Source: Google

★ 5

Jonny is so him! He was the best trainer ever!

Source: Google

★ 5

I went in for a tour and the young man at the front desk, Marcharie was so kind and respectful. He was very polite and knowledgeable about everything I was asking about. Definitely recommend and will be joining soon!

Source: Google

★ 1

DO NOT GO HERE. Get a membership literally anywhere else. The staff lied to me about their contract and said it would not auto renew. It did. They made it nearly impossible to cancel. I paid over 200 in fees when I wasn’t even living in Wichita Falls and they wouldn’t refund me and lied to me telling me my membership was cancelled when it wasn’t and I was still being charged monthly. I did not step foot in this gym for 7 months and was continued to be charged the entire time because they kept lying about my account being cancelled. The staff lies, they are rude and have no customer service skills. Save yourself a headache and a lot of money and go somewhere else.

Source: Google

★ 5

Jack at the front desk is awesome. These guys take great care of their members and the facility is top notch. Great gym and amenities!

Source: Google

★ 5

Jessie, Joshua, & Colin are the best front desk workers, always very upbeat and super helpful and supportive! Very pleased with my experience 😊🙏

Source: Google

★ 5

Vel and Bennet make going to the gym so much easier!! They are both very friendly and approachable!! All 5 stars belong to them!!

Source: Google

★ 5

Very good gym ai strongly suggest giving Jonothon Dunn a chance to train you he is really good

Source: Google

★ 5

Strongly recommend johnathan

Source: Google

★ 5

Jonathan Dunn is the best!

Source: Google

★ 5

Jonathan is the best

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★ 4

Great environment and friendly staff.

Source: Google

★ 5

Judy and Christina are freakin fantastic!!!!! I can't say enough great things about them. Absolutely love joining their classes each week. They make you feel right at home. The gym as a whole, has a great atmosphere and is awesome for new gym memebers to expert gym rats. I would definitely recommend Crunch to anyone looking for a gym Family!!!

Source: Google

★ 5

Love crunch because of my trainer, Michael!

Source: Google

★ 5

Vel creates a good vibe for crunch . I recommend coming when he’s here but also to get fit . He’s encouraging and has the human touch

Source: Google

★ 5

Vel is wonderful from customer service to his work ethic . he gets a 10 outta 10 ; i wouldn’t come here if it wasn’t for Vel☺️

Source: Google

★ 5

Vel is such an amazing worker! Always greets coming in and out the gym :)

Source: Google

★ 5

Love coming to this gym out of all of the gyms in town the staff is amazing , friendly & very welcoming!! I feel at home being here and love the environment! Vel is great and friendly and very helpful when it comes to anything highly recommended coming to this gym you will most definitely feel welcomed

Source: Google

★ 5

Source: Google

★ 5

I been a member at crunch for almost 4 years now and I want to give a shout-out to Amanda. She is a very nice and very positive worker at crunch and she always make sure the gym and the bathrooms are clean. And If you’re looking for a place to workout with a clean environment this is my recommendation.

Source: Google

★ 4

Demasia Delgado is always very helpful & greets me with a smile & encouraging word at 5am!

Source: Google

★ 5

Great customer service! Demasia is very helpful and a hard worker.

Source: Google

★ 5

Demasia is a cool dude, always a good face to have at 6 in the morning!

Source: Google

★ 5

Demasia works front desk! Always so friendly and knowledgeable 🙂

Source: Google

★ 5

There's a wide variety of equipment and plenty of space to do whatever you need to do for your fitness. The staff is also amazing!

Source: Google

★ 4

Staff is always very friendly and helpful. Jack especially is the best. The equipment is always well maintained and the gym is kept clean. Great place to workout.

Source: Google

★ 1

Not the greatest gym by Crunch.

Source: Google

★ 5

Service was great! Two blondes at front desk are amazing!

Source: Google

★ 5

Collin was so much help

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★ 5

Jt is a amazing trainer. He works with me and helps me not feel like I can't do it. He makes me feel like I will reach my goal in a healthy manner

Source: Google

★ 5

Collin is very helpful and is a wonderful trainer! Love working out with him! He works out with you does the routines with you explains everything and even helps you with nutrition advice! If you need a trainer go see him!

Source: Google

★ 5

Love crunch! Collin was very helpful and friendly helped answer any question we had!

Source: Google

★ 5

Source: Google

★ 5

Man at the front was very helpful

Source: Google

★ 5

I appreciate this blondie that’s really trying his best to get up there. He made me feel more comfortable and secure here at this gym thank u. This is the best gym here in town.

Source: Google

★ 5

GREAT SERVICE!!

Source: Google

★ 5

Front desk was amazing!!

Source: Google

★ 5

Colin Matthew’s was very helpful

Source: Google

★ 5

the two handsome men working the front were extremely handsome and helped so much

Source: Google

★ 5

10/10 experience

Source: Google

★ 5

the personal trainer colin is a beast helped me out so much

Source: Google

★ 5

Collin was super nice and helped me out with a machine!

Source: Google

★ 5

Great customer service! Friendly environment from the moment you walk in the door! Big shout out to Bennett, DeVaughn, and Collin at the front desk

Source: Google

★ 5

Service was awesome! Got helped by Bennett, DeVaughn, and Colin.

Source: Google

★ 5

Collin was amazing he helped me so much!!!

Source: Google

★ 5

DeVaughn Terrell was great!

Source: Google

★ 5

Spoke with Collin today, he was very nice.

Source: Google

★ 5

Colin greeted me on my way in, really nice guy, love the gym👍🏽

Source: Google

★ 4

Colin is cool!!

Source: Google

★ 5

Colin was super helpful and a great person to talk to.

Source: Google

★ 4

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★ 5

Colin is really cool and showed me lots of tips

Source: Google

★ 5

Colin was very helpful

Source: Google

★ 5

Love the energy Tamilyn and Jack have at the front desk. Love being a member here!

Source: Google

★ 5

Been a member for almost a month now and recently signed up as a perk partner. Tamilyn the GM is always very welcoming and I appreciated her making me part of the Crunch business. Look forward to the upcoming end of month party!

Source: Google

★ 5

Colin is amazing, I think I got 8 times bigger from session. Learned so much!! Give that man a raise!!

Source: Google

★ 5

Staff is very nice and welcoming. Everyone in the gym is respectful no matter how much you lift or what shape you are in. All equipment is very clean. If you’re looking for a place to workout this is my recommendation.

Source: Google

★ 5

Everyone is always friendly, not to mention helpful. Both the staff and members

Source: Google

★ 5

I love the gym, the staff are really nice.

Source: Google

★ 5

Gasssss was just passing through. I'm from Los Angeles CA and this gym is 🔥🤝

Source: Google

★ 5

Love the place , from working for the company to using it as my daily gym . Anything I’ve ever asked I was answered. Great staff . Tamilyn is the best GM EVER. More then a boss but a great person , help me and my family out and most people won’t do that these days . 10/10 only because it dosent go to 100.

Source: Google