★ 2

Nice gym but it's often messy and unorganized, with weights lying around everywhere. The bathrooms are often dirty as well. As many members as they have, they really should do a better job at keeping the gym clean and organized.

Source: Google

★ 5

I like this gym, there is a good amount and variety of equipment. The amenities and value per dollar is definitely worthwhile because it is 24/7, with a theater cardio room, a pool, cryo room, recovery room, saunas, etc. for $30 a month. Good deal. I am kind of annoyed with the guest check in process, I come regularly with the same guest, However one of the front desk staff had mentioned a new system that may soon come into place. This location tends to get very busy so I look forward the Mansfield location opening

Source: Google

★ 5

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★ 1

I normally don’t leave reviews, but today was honestly one of the most frustrating gym experiences I’ve ever had. This was my first time ever going to a gym, and it was not a good introduction at all.

Me and my mom had an 11 AM appointment, and when we arrived, we were told the appointment wasn’t even set. That already threw everything off.

Then we were directed to do the EVO scan, and mine wouldn’t send to my email. I told the staff member multiple times, but she just kept repeating “try again” like I didn’t just say it wasn’t working. No real help, no alternative, nothing.

After that, I went to ask another staff member (an older man) how to sign into the workout machines since it was my first time. Instead of explaining anything clearly, he acted confused, gave attitude, and kept repeating things that made no sense. Then he questioned if I even had a gym membership… which was extremely rude considering I literally walked in through the member area.

For my first gym experience, this was terrible. The whole visit felt unorganized, unhelpful, and honestly stressful. Staff should be more patient, better trained, and willing to actually help new members instead of making us feel like a burden.

Source: Google

★ 1

Poor customer service - specifically from employee, Jay Richardson.
I came to upgrade my membership and I asked the front desk lady at the time and him for help. He told me to take a seat and to give him a minute while he finished putting a recent delivery away.
He kept me waiting for over an hour while he was on his phone after he was done with that task and kept "forgetting" what i was waiting for even though I made it a point to ask every 20 minutes.
Not sure if he felt like power tripping that day but he displayed very poor customer service.
Poor example of a Manager.

Source: Google

★ 5

Abigail helped me get signed up with a new membership. She was kind and efficient throughout the whole process and even gave me a few fitness tips for my age. I’m excited to hit the gym and look forward to some new gains and a healthier lifestyle!

Source: Google

★ 5

Kids club is great for my son

Source: Google

★ 1

This gym is consistently overcrowded and not well-maintained. Several machines are in need of repair, and the overall cleanliness is lacking. The restrooms are especially unpleasant, and many members don’t wipe down equipment after use. Large groups often occupy machines for long periods, and people frequently film themselves outside the designated recording area.

Source: Google

★ 1

This gym cool but good luck on cancelling your membership. I’ve been canceling this membership for 2 months. Now my credit card is held hostage.

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★ 3

While I ike the classes, it's almost impossible to get them to cancel something. I'm having to call my cc company to dispute charges.

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★ 1

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★ 5

I am happy j switched gyms

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★ 5

Excellent amenities and good price

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★ 1

I have been going to this gym since they have opened up.
I been having a personal trainer since I joined a couple of years back.
I just told them that I had wanted to cancel my membership, they said I need to give a month in advance to cancel.
They still continue taking payments for the trainer one month after I cancel.
I finally just cancel both memberships, since the guy told me it wasn't a good time to talk to me.
He also said he was going to refund me the payments they took afterwards.
He lied and that's why I cancel my membership.
My advance put your membership on a credit card instead of personal bank account.

Source: Google

★ 5

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★ 2

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★ 5

AWESOME Gym!!! BIG & PLENTY of S.P.A.C.E!!!

Source: Google

★ 1

This gym keeps getting more and more crowded… it’s becoming impossible to train. You have to focus on your workout while also “hunting” for machines. Some people come in groups of four and take up the equipment for way too long. The parking situation is terrible; I spend about 20 minutes just trying to find a spot. I don’t think I’ll renew my membership next year.

Source: Google

★ 4

Wish it was bigger

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★ 5

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★ 5

Javin is the best consulting 👍

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★ 1

I find it amazingly strange that they have a 4.6 rating when all I can find is reviews between 1 and 3 stars how is this possible?

Source: Google

★ 5

Friendly and amazing staff. Very nice gym with a variety of equipment. Unfortunately, there are too many inconsiderate gym goers.

There is an entire section of the gym to film your workouts, so why do it on the main floor? And why take up a machine that you’re not even using because you’re standing next to it checking/editing your shots. I managed to finish three sets of 15 reps on two different machines and this person was still there looking at their phone while bogarting the machine. Maybe you aren’t seeing gains because you’re focused on the wrong thing.

Rack your weights, don’t use powder. Don’t leave weights or your items in the middle of a walkway. No one wants to hear your music blaring through your Bluetooth speaker. Put on some earphones like everyone else or listen to the gym music.

People are dense.

What I’ve noticed in terms of crowd:

M-Thursday: the 5AM-7 crowd is efficient and courteous. They are there to do what is intended…work out. Not very crowded. 7-9AM, less crowded.

Friday: 5AM-7, same crowd. 8-10, it gets a little crowded and you get more discourteous folks.

Saturday and Sunday: 5AM-7, pretty much empty. Great, machines open.

I wouldn’t dare go in the late afternoon/evening. We’ve passed by a few time when that lot is packed! I wouldn’t dare go into that place around those peak times.

Regardless, it’s a fantastic gym and well worth the price.

Source: Google

★ 4

Parking is only issue or need for more. Arriving before 530pm helps beat the crowds

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★ 5

Open all night to put in work.... Lots of options

Source: Google

★ 1

Today was my LAST DAY HERE! Today was the final straw! They allow members to do whatever they want.. there’s a lady who comes to this gym everyday to record sexual content. I know you’re like “oh her outfit”, but no she actually comes to this location to get on live and do sexual things in public. Last week I finally got tired of it and said something. The guy knew exactly who I was talking about, and I showed the manager/supervisor video footage that I record of this. He said he would address it, but clearly he hasn’t because she was in the gym DOING IT TODAY! Picture will be below! I’m sick of it, and will be going out my way to another location I’M DONE!

Source: Google

★ 2

This gym has really nice equipment and loads of amenities. Why I rate so low is because it's dirty. Staff does not sanitize like they should. I've been in this hours at a time and I've never seen staff wiping down equipment, sweeping, or mopping. In some spaces it's must.

Source: Google

★ 4

Everything is good except I need to cancel my membership & they make it so hard.

Source: Google

★ 1

Today was my 4th trip to EOS to resolve an issue wish my membership account. My hats off to the two team members working the front desk. Both ladies were professional, poised, thorough and courteous. Frustrated beyond words to repeat the scenario which resulted in two accounts, past due amounts, and miscommunications from those authorized to make decisions. How simple it would have been to advise a payment to cancel the premium account instead of stating the fee would be waived? Today was exceptionally frustrating because the manager who came over listened to respond and not to understand. I have multiple memberships with various gyms and never experienced the issues I have with EOS. I have no desire or incentive to ever return to DeSoto EOS.

Source: Google

★ 4

The staff are helpful. The classes are great. The only problem is alot of people attend, so at certain times throughout the day, parking may be limited, but there's nothing they can do about alot of people wanting to workout at their facilities.

Source: Google

★ 1

The gym is decent but the personal training contacts are just for money. I joined and was NOT given a tour like my partner was given (we joined 2 days apart). I was offered the HIGHEST package for training and at an 1hr session after I specifically told the supposed "manager" about my ailments there I would not pick 1hr or the MOST EXPENSIVE because I was not given options. We complained to the "training" side to have to have it canceled and they are saying 3 days, yet I hadn't even had my session until day 7. My trainer had to be switched due to his conflicting schedule. Toa add injury to insult, we requested the branch manager who was there but found it too time consuming to come a speak with a customer to LISTEN. He passed it to a worker and offered us cheap EOS shirts. VERY UNHAPPY and it is disappointing that nothing will be or has been done. I will be reporting to the BBB.

Source: Google

★ 1

I would not recommend joining EOS Fitness in DeSoto. The management does not enforce their own code of conduct and fails to address situations where members feel threatened by others. They also allow individuals to occupy multiple machines at once without being present, which makes it difficult for others to work out fairly.

When I brought these concerns to staff, they dismissed them and told me that if I didn’t like it, I could find another gym. I left feeling disrespected and disappointed by how little accountability or concern for member safety was shown.

Source: Google

★ 5

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★ 4

Love coming to E0S as a guest and the only reason I didn't give it a 5th star is the Men Sauna floor stays filty.

Source: Google

★ 5

It's big there is space for everyone
Parking is a bit of struggle but you can park on grass and 0 problems

Source: Google

★ 1

So the entire parking lot for this location does not state there are other businesses that own the area by Sonic’s. There are no signs that point to the parking belonging to Sonic or the Nail Salon which is hardly has customers. Not worth the time if you can’t find parking to use the facilities!

Source: Google

★ 5

When I had to leave Contagion Athletics because I was moving back to Dallas I was hurt. But that’s when I stumbled upon EOS. The EOS gym in DeSoto is absolutely 5/5 and is the best gym around. I love the equipment, the amazing amenities, the additional areas to workout and the space. It looks modern and great all the way around. Phenomenal gym. So happy to be a member.

Source: Google

★ 4

This is really a good gym and spacious. I like the different equipment and different theme rooms. Also like working out outside on the back patio, just watch out for the mosquitos in the mornings. The movie room is also great to do cardio. The staff is friendly

Source: Google

★ 5

Awesome gym! Great amenities and 24 hrs. Be prepared that parking can be rough if you're not coming in before 8am or after 10pm. It always seems very busy.

Source: Google

★ 2

the gym is a good size but their shit is always broken

Source: Google

★ 5

EOS Addison , Best customer service from Sidney and Benjamin amazing team!! Nice community and environment.

Source: Google

★ 4

Love the size of the gym and the staff. But Can you all work on getting those bubble gum stains up in the parking, improve the night lighting and thanks for increasing the trash pick in the parking lot.

Source: Google

★ 5

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★ 5

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★ 5

Darryl is my stretch specialist and he is the bomb! He has helped me regaining flexibility in all areas of my body. He is patient and very knowledgeable about the body and health benefits.

Source: Google

★ 5

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★ 4

I haven't been in the gym for a long time, so my son recommended I try his. The sales person seemed interested as he took down my information, gave me a tour, and started the membership. A few days later, I went in for my welcome workout. It's really not a workout, but a warmup stretch with hard sales pitch to buy the personal training add-on. The minute the guy discovered it wasn't a sale, he cut the conversation short and said, "I have to get going." That was such a downer.

I thought I was done here, but Genevieve saved the day. A few days later, I joined her Build The Peach workout. Not only was the workout great, but she allowed a mini-Q&A afterwards and took the time to share great tips. She seems super-passionate about what she does, so I've decided to stick around and see if EOS is a great fit after all. I'll keep you posted.

Source: Google

★ 2

Paper towels are often empty
Traffick cones in the sauna
Broken e-exercise machines for weeks
None of the massage chairs work the same.

Source: Google

★ 1

I Live right around the corner and would never come to this place ✌️

Source: Google

★ 3

It was ok, it's a nice gym.. Offers a lot of things, even a sauna just watch your step in there.

Source: Google

★ 5

EOS Fitness has everything you could want in a gym and more! The pool and hot tub are such a nice bonus—it feels like a little retreat after a tough workout. The outdoor workout area is awesome too, especially when you want fresh air and a change of scenery.

One of my favorite things is how fun and creative the space is. They even have a decorated photo booth–style workout area, which makes it easy (and super fun) to snap progress pics or just get a little motivation boost.

And the classes? So much energy! The dance class in particular is an absolute blast—it doesn’t even feel like working out because you’re having so much fun.

Between the facilities, the vibe, and the variety, EOS makes it easy to actually look forward to going to the gym.

Source: Google

★ 2

I joined the Duncanville location as a founding member at the gym and initially the customer service was stellar. Unfortunately, it has went downhill from their staff, with staff like Aiden being hired.

Recently my card was stolen so I had to get a new one and my monthly payment did go through because the old card was deactivated. Instead of EOS/the billing company reaching out immediately to let me know the payment so I could set up a new card, I received an email over a week later slamming me with a late fee. When expressing the situation to Aiden his response was “ol well at least they told you.” This is completely unacceptable to be talked to this way and is a poor reflection on the standards upheld at this location. Might I add I’ve been to quite a few locations in DFW/Florida and have been never met with such poor customer service.

Source: Google

★ 1

Been trying to get my PT canceled due to medical
Issue and it seems to be impossible I am being told it will be done & it is not done. I keep being told I will get a call back and that never happens. Completely unacceptable that a gym is supposed to be focused on health and when you have a health issue that stops them from getting paid they no longer want to help. Mr hollie mays has not done what I asked him to do despite me expressing the lack of funds or being able to participate health wise and submitting all required documentation.

Source: Google

★ 1

They wouldn’t honor the coupon they mailed me. Their manager insisted on me committing to a membership without trying the place out first. It took more than half an hour to even start my workout. One employee called over the physical trainer and he wouldn’t talk to me until I got the premium membership. That was unprofessional and I wasn’t even the one asking to see a P.T., the employee who was giving me the tour did.

Overall I just felt disrespected, on top of the 5 multiple calls and texts I got for the next 7 days to come back. Originally the coupon was for 14 days but the manager (after I said I just wanted to try it out before committing to a membership) arbitrarily said it was for 7 days. Yeah he pulled that out his backside.

Source: Google

★ 1

Location sucks compared to other locations, place isn’t even a year old and the sauna never works, might just go to crunch

Update: june2025
Still a bad gym, sauna doesn’t work, Wi-Fi on treadmills don’t work coaches work with clients and don’t understand personal space. This EOS compared to other locations are night and day. This place is equivalent to a community rec center.
Negative 2 stars

Update: Aug 2025 —— see photo .. negative 5 stars.

Source: Google

★ 4

I enjoy working out at this gym. I go early in the morning, so I dont really have to deal with the issue of parking. I get a weekly stretch by Kei, she is phenomenal! ALl of the stretch trainers I have worked with have been very helpful, and its the main reason why I come here. Its more affordable to be a member here, and pay for stretches as opposed to going to other places for a stretch.

Source: Google

★ 5

I have never been helped so thoroughly and as quickly as I was by the Manager Jay. He immediately acknowledged the issue I was having and took the initiative to make things right. 10/10. I hope this review makes it to him, I was very happy to feel heard!

Source: Google

★ 1

I’ve been going to this gym for almost a full year now. Overall here is an assessment of my experience:

🔹The plan for this gym is there. It has a lot of amenities and benefits. The issue is that the management fails often and those amenities ends up being on the negative side. I’ll provide examples below.
🔹 There are machines constantly under repair. The hip thrust machine is one that is constantly getting repaired. The gym only has one and it’s been down more often than it has been open. Even now it’s open but the bar is bent. Every time you do a hip thrust your plates slide a little toward the outside.
🔹 While the rules in the wall say that a gym towel or wiping down your equipment is necessary this is not enforced. I regularly see a patron with sweat running off his body to the equipment and then making a puddle on the floor.
🔹 The gym doesn’t maintain the restrooms. They are always dirty. Have toilet paper on the floor. A few times I’ve gone in and they haven’t had any toilet paper at all. There’s hair in the sink and shower walls. I understand that the patrons should do better at cleaning up after themselves however this is a part of the fee that is charged every month for the maintenance and upkeep.
🔹 The pool and spa. Again the rules state that swim gear must be worn in the pool however I was there last night had two men went swimming in their boxers. This I find disgusting. Because this could be the same sweaty dirty underwear they were out there exercising in.
🔹The staff in the front is rude. I brought a guest and had a staff member yell at me because she wasn’t out into the system but I’ve had others tell me just to go in because my guest has been there before. There’s a guy Aiden that works there and I’ve seen his interactions with people where he’s rude. There’s was a girl shopping the snacks and drink area. And looking at her phone. He yelled with other people around saying “are you transferring money?!” When concerns are brought up late the answer from the staff is call in the morning. Ask the people here in the morning they will tell you. However if you miss a payment you immediately get told about it in the most indiscreet way. I needed to change a credit card as it had expired and was stopped with a crowd of people around.
🔹 Changing amenities is not easy. I have been paying for the kids membership for almost a year and never have I used it. There isn’t a way (that I have found) to remove it on the app. I have asked at the desk and have been told I need to call during the day. I work during the day and goes undone. I wish their app worked to change amenities better.
🔹parking - during the evenings the parking is so busy that people are parked on fire lines and in stripped areas. It takes multiple go around to find a spot. Then there are spots that are marked but are too small to fit any kind of car. This leads to misuse of space because people have to park where ever they fit. It also leads to having to park around the back of the gym but then when you leave late having to walk to the dark corner of the gym where you parked.

Overall the experience intended is great! However the management is the amenities and the cleanliness and not up keeping with the rules is what makes this gym disappointing.

Source: Google

★ 5

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★ 5

Deidra did an excellent job stretching me out . Definitely would recommend the stretching department. ✨️✨️✨️

Source: Google

★ 1

Very clean and Xtreme HIP HOP with Ann the Motivator will get your right together. This review was a year ago. The floor in the Sauna has been filthy for at least 4 months and now busted and cracked. Mentioned to the staff and manager and they didn’t seem to care.

Source: Google

★ 1

Today, I visited EOS Fitness to reactivate my previous membership. I was told I needed to wait, so I patiently waited for about 30 minutes. After such a long wait with no update, I asked to speak with a manager, hoping there might be a more efficient process. Unfortunately, the experience became even more frustrating.

The manager on duty, Jay Richardson, did not handle the situation professionally. Instead of speaking with me privately or addressing my concerns calmly, he was snippy, passive-aggressive, and dismissive. It felt like he had no interest in helping me, and his overall attitude came off as rude and unwelcoming.

I’m disappointed in how this was handled, especially as a returning member who was excited to rejoin the gym. I hope EOS Fitness addresses this kind of customer service moving forward.

Source: Google

★ 1

Predatory business model. 7-Day Pass for local residents? I live in Duncanville. False advertising and they kept pushing us to buy the membership. Didn't offer the 7-Day Pass until we told them we weren't buying. The manager "Don" needs to learn that people are just trying to TRY THE GYM. "Sorry we can't do the 7-Day Pass"? Oh yeah? Ok? But when we leave now yall do. Ok. Gym looks good. Selling model is what turned me away.

Source: Google

★ 5

Every equipment for every muscle in ya body lets go

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★ 3

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★ 5

I enjoy my time here and so does my 3 year old daughter and my husband.

Source: Google

★ 5

Awesome Gym. Great people, great management and awesome trainers!!!!

Source: Google

★ 1

Kayla at EOS in DeSoto is the worst. I wouldn't hire her to work at the zoo with the animals. After my contract has termed I'm not going back.

Source: Google

★ 5

I enjoy going to this gym. The staff is great and it is huge and spacious. It can get busy in the evenings, but doesn't feel that way when I am working out. You can also come in the mornings.

Source: Google

★ 1

The sauna never works machines are always broken and take forever to get fixed I love this gym but they are more worried about getting new memberships rather than keeping the gym up to par come on eos

Source: Google

★ 2

Dirty overcrowded place with unkept equipment

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★ 5

Pretty good gym has everything you need.

Source: Google

★ 1

I’ve been using the 7 day pass for 2 days, but they asked me how far I lived. I told them 20 minutes and they said I lived too far to use it and kept trying to push us to buy a membership, despite my boyfriend never being here before. I let him know that we wouldn’t be buying unless we both for sure knew we liked it. Then he recommended a $20 day pass. I ended up leaving so I guess we wont buy a membership since we’re too far to even qualify to try it out.

Source: Google

★ 5

Always💯my favorite location near Dallas. Great environment, got all the equipments i need. Definitely worth to come check out this location. Keep up the great work team

Source: Google

★ 1

I really want to like this EOS location. The front staff are always friendly and positive. BUT there are several MAJOR issues here that you want to understand before signing a membership agreement. 1) BEWARE of the pool and hot tub. You seriously risk getting sick swimming here. There is no enforcement of basic hygiene principles. I've seen members swimming in street clothes. Hair product scum bubbles up on the water surface. It's seriously GROSS and a guaranteed visit to Urgent Care. 2) There are too many members at this location. Parking is a nightmare regardless of the time of day/night. BEWARE! I see tow trucks hauling off members who park too close to another business. 3) This location is seriously overcrowded - the cleaning crew can't keep up. This could be a safe and pleasant location to work out, but serious changes need to be made first.

Source: Google

★ 1

For the past few months I’ve been here and there’s always something going on at this location. Leaks, construction, closures. But recently (and I understand sometimes staff is trying to do their job) but ALL womens restrooms/toilets have been closed which is crazy because it’s a 24hr gym and only one person is cleaning at least keep one stall open , where is someone supposed to go to the restroom at all in this gym , especially if it were medical emergency. There is no signs or warnings that the stalls will be closed this Is very inconvenient and the person cleaning can obviously see multiple people walking in and out because they need to use the restroom and they just ignore.

Source: Google

★ 3

Meh... good staff... but no sauna ... not as good as other locations amenity wise

Source: Google

★ 2

Recently became a member of this location and parking is an extreme nightmare. They need to invest in expanding parking somehow. It’s constantly overcrowded. People are saving spots for others or purposely take two spots. It’s horrible. The sauna doesn’t seem to get hot enough towards the end of a the day (been on two different times of the day to compare) and several cardio machines are broken. Much of the time is wasted trying to find a parking spot.

Source: Google

★ 1

This gym is a SCAM. This review is long overdue due to legal actions I was holding back from this information. When the gym first opened, I don’t know if it was under a different company with payments. We were pressured into a fitness trainer that we’ve explained numerous times that we weren’t interested. I was briefly insulted by my options into finding a fitness route for myself, the manager calling me unreliable by making my own workout decisions. They proceeded to take over $300 on my spouse card after we’ve called the company and drove 1 hour back up there after our move. The woman kayla, that was supposed to be helping us has a very smart sarcastic mouth when helping us. The whole team for the fitness training is a joke, unreliable, inaccurate information, this has scarred my gym membership experience. I won’t disclose much but 1/10 gym. The equipment is nice and that’s why I give it 1 point.

Source: Google

★ 5

Exelente atención ! Lugar muy agradable y profesionales extremadamente amables

Source: Google

★ 1

Cancel my account. It’s been pending canceling for months.

Source: Google

★ 3

This place is way below the hype. I prefer fitness connection at redbird lane

Source: Google

★ 5

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★ 1

I have had very few experiences in my life with poorer customer service than this. I signed up for the gym, I go to do my "welcome workout", they completely lose me in the computer and acted like they were going to help me and wandered off .15, 20, 25 minutes go by and nothing. Also, had to park way behind the building just to have a place to park.

Do yourself a favor and find a different Gym with a different brand name.

Source: Google

★ 4

Like the gym but they need to make sure ALL cleansing dispensers are kept full, liquid and paper towels to clean equipment after usage.

Source: Google

★ 3

Update:
After attending for 6 months, I still love the gym itself. I have still never figured out how to log into the cardio machines & no one has been able to help. Parking is about the same but I don't go in the evenings anymore. The Training Desk usually has 2 people there but they're always talking to each other. I don't think 2 are needed in the mornings. The lady who usually works there has a very condescending tone every time I speak to her. They have many paper towel stations but they are often empty so I have to walk around trying to find one with paper & a working spray bottle. Maybe have the Training Team work on filling them when the their desk is slow. I haven't tried a class yet but I'm planning on it. I haven't left because I like the feel of the gym. I love the size & amenities. And the front desk is always pleasant.

I just switched to EoS from Planet.

Pros:
Gym is HUGE, outside area to workout, high tech equipment, tons of amenities, open 24 hours, classes, movie room, etc.

Cons:
Parking is horrendous!!! Excessively packed in the evening. But the worst thing is the sales process!!!

I went in with my family, knowing what we wanted after touring the gym previously & discussing pricing. The pitch was very gimmicky, which is whatever. BUT when we said no to the personal training, the attitude of the sales rep changed. He was clearly upset & even said he was supposed to be off at 8pm. Our appt was for 8pm & it was about 8:30pm at this point. He didn't show us how to sign in or how to get into the app (or that there even was an app). He didn't explain about scheduling an orientation, getting signed into the smart machines or anything. All of these amenities I would've missed out on. Mind you, each of us got the highest package. We had to ask how we sign in. During his pitch, he was also quite dismissive. My daughter was a competitive weightlifter. When I told him, he said "Everyone in the gym is a weightlifter." I explained that it was beyond just the gym. He looked at me like I was lying. Even if that was a tasteless joke, his obvious change in demeanor when we said no to personal training was very unprofessional. Luckily I really liked what I saw at the gym... otherwise I would've canceled immediately.

Source: Google

★ 1

Nice gym but don’t waste your time. Always too crowded and have never been to a gym where the members don’t pick up their weights or clean up after themselves like this.

Source: Google

★ 2

I’ve been a member and gone to this location exclusively for just over a year. I want to love it, but unfortunately it seems like the cons have started to outweigh the pros.
Cons: Parking is a NIGHTMARE. You legitimately need to plan 15-20 minutes to circle the parking lot and pray for a spot if you dare to go at peak times. It also seems as though lots of spots are too small for a single car to actually fit in, which leads to lots of double parking.

In the last month or so, the number of broken machines seems like it doubles every time I go, which means I’m spending more time waiting on machines than I am actually working out.

Pros:
Big gym at a decent price. When the machines are actually functioning, it’s much easier to get a workout in. They have a wide variety of group classes with different time slots which is nice and I’ve really enjoyed trying the classes out.

I really do want to love this gym, but as a mom with limited time to get a workout in, it really sucks that I’m spending most of my time driving around and hoping there’s a machine available to use.

Source: Google

★ 5

Tinna at this location helped me resolve my scanning barcode issue that was still bring up my old inactive account, which made it seemed like my account wasn't active. No other location could help me resolve my issue. she did it right on the spot as I walked in. She provided outstanding customer service.

Source: Google

★ 1

Hidden fees to cancel.. won’t let you cancel before 6 months even though it’s “month to month”

Source: Google

★ 4

Some people take so much time on the machines because they just go to socialize not to workout. Other than that Everything is great.

Source: Google

★ 1

Dirty and scammers. Do not do the personal training program. They will try to force you with good deals and charge you more than they state. Personal trainers don't show up and when you try to cancel, they make excuses as to why they can't! Hidden agendas. Incompetent staff! Definitely one of my biggest headaches when it comes to doing the right thing! Parking is ridiculous! I could go on, but now that I'm with Crunch Fitness, I can put this disappointment behind me.

Source: Google

★ 5

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★ 1

Parking situation is terrible - it's not unusual to take 20 min driving around and around looking for a space. People are parking illegally everywhere - there's certainly NO guarantee to get a handicap space if you need it, and multiple cars will be parked around the perimeter taking up 2 spaces! Today I counted about 10 wasted spaces due to this ... front desk mgr said more parking coming soon, but no signs of improvement in months 👎 👎 👎 👎 👎

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★ 1

bad customer service

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★ 1

The parking lot around the Mobil gas station is horrible now that this gym is here! The location was not made for this. The gym members park in front of the gas station pumps and block the area around the gas station, and it has been brought to the attention of management.

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★ 5

Very

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★ 4

Friendly atmosphere, wide selection of machines, great pool and hot tub. Restrooms and locker rooms are always very clean.

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★ 4

Great gym, has it all!! Wish had the ball court in the Desoto one but have to go all the way to Hurst. Very unfortunate!!

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★ 2

The gym is nice but I'm very upset with there marketing practices. I put a family member down as my emergency contact and they chose to contact them for a membership. Very unprofessional.

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★ 5

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★ 5

Good

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★ 5

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★ 3

I really love this gym. But, the influx of new people using the pool since the new year has made them have problems with keeping it clean. Now, the pool is getting murky, again. I have been using the pool since August, but whatever they have been using since January to clean the pool filter makes me break out.
The pool is the main reason that I joined EOS.

Source: Google

★ 1

great club when it opened
parking is horrible
if you decide to cancel membership GET IT IN WRITING AT THE CLUB!! I've been getting the runaround for three days

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★ 5

I’ve been attending this gym for a year and a half and I love it! My only wish is that they had more leg curl machines. I’m going to miss coming here when I move.

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★ 5

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★ 1

Horrible experience with trying to cancel my personal training and membership. Please be advised to read the fine print about everything you sign. It’s unacceptable to not have a seamless process to cancel your membership.

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★ 5

Very nice gym

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★ 5

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★ 1

I was excited to find a nearby gym with awesome group fitness options so I signed up 5/7/25. I went to my first cycling class on 5/8/25 and after coming out of class feeling good, I discovered my car was towed by a scummy towing company from West Dallas who charged me $320. The gym is obviously only interested in getting new members without considering where to park everyone! When reviews say there is a parking issue-that is NO LIE!! Obviously the landlord is okay having this gym lease this space, but at the same time is okay to SCAM patrons by having vehicles towed at the urging of the only other tenant - a nail salon that is never busy!! WHO DO YOU THINK IS SHARING THAT $320 TOW CHARGE???? And when I say scummy tow company, I mean Extortionists. DON’T SIGN UP UNTIL PARKING ISSUES ARE RESOLVED!!!!!!!!!!

Source: Google

★ 1

This is so long over due, but while the gym alone was an amazing experience and had everything I wanted in a gym, parking was not so great but I could get around it some days. Prepare to waste about a good 20-25 mins looking for a parking space. Access to equipment was not always so great not to mention the gym bullies that hog equipment and are very vocal about it. But the deal breaker for me was the staff, they were interesting and pretended to be professional and caring but I saw right through it. Not all the staff were like this, there were a couple of genuine ones, but there were a select few that were incompetent . Not to mention they are money hungry when it comes to the personal training program. BEWARE OF THE PERSONAL TRAINING PROGRAM, RECONSIDER. When they try to lure you in when first joining please decline. Please. I went through 3 trainers before i actually got trained because the other ones lacked communication and weren’t showing up. Save your time and money and just join with a regular membership, if you feel like you can deal with what was said above. I felt like I just got out of prison when my personal training contract finally ended with them. Not to mention I signed up for the four month training program but they were still charging me an additional two months after because I didn’t “properly cancel” consider yourself warned. I am now back at planet fitness where I belong 💅🏽 💅🏽💅🏽

Source: Google

★ 3

I have really liked this gym majority of the time. It started out as a beautiful gym with very great amenities. And honestly I feel they do the best they can with repairs from flooding with the rain.

Yet the workers really aren’t cleaning up the bathroom properly. It can be very nasty in the women’s bathroom at night. In the morning it’s clean and weights ARE NEVERRRR put away properly.

Night time it seems like the back area where you’re outside…it’s turned into a BOXING gym…guys are doing rounds and taking up space where people could be PROPERLY lifting weights. ANNDDDD people are not putting weights away back there either.

Source: Google

★ 5

Great facility

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★ 1

This gym has signed up too many people out of greed. It will take you at least 30 minuets to find a parking spot, there are no machines available, people are recording with a tri-pod everywhere. The restroom is filthy.

Customer service is sub par. Due to these reasons and more, I am canceling my membership. If you are considering this location to workout please do your research.

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★ 4

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★ 2

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★ 1

The kids club is just horrible they said on the website that it had a jungle gym but know where to be found there where no movie theater or snacks or a gym I wish I could give it a zero star .⭐️

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★ 1

Would not recommend. I’ve joined this gym a month ago and although they have good equipment, the gym is always packed! Also, I’ve been there 3 times in a row and I can never find a parking spot. You will drive for about 30 minutes in the parking lot before you may be lucky, someone is leaving and u will get their parking spot. The strength class needs to be organized. Although, you sign up online, you may not find a spot because some other people will come in last minute without signing up online. Oh! The free workout with a personal trainer is a lie. You won’t workout with the trainer. You will just have them trying to convince you to sign up for a personal trainer… Very disappointing… Thought I found my home gym but nope! Imma keep looking…

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★ 5

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★ 5

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★ 1

Horrible gym! Always packed and can never find parking!!!! Have to look for parking for 20 minutes wait for machine for 20 minutes and at the end can’t even shower right because of how dirty the bathrooms are! Parking lot is always dark and is so tiny that people have to park on the grass. Overall do not recommend

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★ 5

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★ 5

My experience with Royce was amazing! I definitely left in better shape than I came. The time I spent there lifted my spirit because the tightness was just melting away. I highly recommend that people try it.

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★ 4

Love my new gym

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★ 1

My husband and I are members of the gym, and the gym is great. However the process of their personal training program, we've had a terrible and stressfull experience. We were signed up for personal training with NO knowledge of being in a 4 month obligation with NO cancelation. I've tried to contact management about this issue and I have no received no help, I am told I will be called back with no callback and when I call no one is available to take my call. We are now stuck paying for something we do not want, and have had no help with resolving... be weary if you enroll in personal training! We were also suppose to receive workout plans that we never received, and we were never able to log into our PT app.

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★ 3

11 squat racks and dumbbells up to 130. If you like space and lifting weights this is place!

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★ 1

Great idea , poor choice in location . The quality of this gym is terrible . It’s OVERCROWDED, every time you visit be prepared to circle the entire building for parking . Cars have been towed , vandalized, and tampered with . The lighting in the parking lot is terrible , so that also helps . The gym inside started off nice on the inside but since then … it’s become messy . No one re racks as they should (staff doesn’t help with this) stations to clean equipment aren’t stocked frequently. This gym , is not work the headache .

Source: Google

★ 1

I recently joined EOS Gym, and I regret wasting my money. The gym is constantly overcrowded, making it impossible to get a good workout without having to wait for equipment. It seems like they pack way too many people in there, especially during peak hours. On top of that, the place is filthy. I’ve noticed dust, dirt, and stains all over the floors and machines, and the locker rooms are no better. To make matters worse, there’s now barely any parking available, which adds another layer of frustration to the experience. For the price you pay, you’d expect much better cleanliness, space, and convenience. I wouldn’t recommend it to anyone looking for a decent gym experience. Save your money and look elsewhere.

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★ 5

Royce great trainer helped me stretch and feel waaaay bettero

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★ 1

Was going to join this gym. I went on a week night and this gym was so busy there was no parking spots at all. That’s a big problem. Do better.

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★ 5

best gym in Dallas no question!! 10/10 facilities and staff

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★ 5

EoS fitness is so clean and the staff is kind.

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★ 5

This location really has everything you need. I spend hours here because of the amenities !

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★ 5

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★ 5

I LOVE EOS !!!!

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★ 5

good gym

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★ 5

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★ 5

Desoto location is great! Staff and all!

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★ 5

Great gym, great people, Will Power is my best friend and deserves a raise.

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★ 5

AMAZING GYM!!!! I love working out here and the staff here reminds me of the staff in Euless! Super attentive and actually care about my fitness goals and my nutrition!

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★ 5

love itttt

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★ 5

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★ 5

Larry and Armani are great eos worker

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★ 5

Awesome gym! Definitely recommend!

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★ 5

Yep

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★ 5

Desoto is the best

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★ 5

Best gym ever ;p

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★ 5

Best gym ever!!!!!!

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★ 5

Larry the best eos worker and mario was a good worker helped out when we needed

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★ 5

The best gym ever, very consistent and aware workers!!

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★ 5

The best gym ever ! Great workers !

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★ 5

Jorel has been great

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★ 5

Nice and clean gym

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★ 5

Awesome as usual

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★ 5

Love the recovery part of this gym!

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★ 5

Shout out to nick s 5 star services

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★ 5

Great benefits

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★ 5

Love my trainers EŌS is the BEST!!

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★ 5

Great environment and machines

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★ 5

100% LOCALE❣️❣️❣️❣️

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★ 5

Best gym fasho

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★ 5

gym is cool

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★ 5

The only reason I attend this gym is because of there cycling class. @Tisa @Mika@ Elyn @Whitney @Sabrina @Geneviene. They make all the difference otherwise I would go somewhere else because parking sucks.

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★ 5

I love this gym

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★ 5

This gym has amazing equipment, plenty of space, and the staff at the front desk is friendly and attentive. Definitely recommend this gym!

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★ 5

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★ 5

Excellent gym.

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★ 5

Great gym

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★ 5

10/10 great classes

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★ 5

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★ 5

great amount of machines

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★ 5

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★ 5

Great gym

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★ 5

Great gym

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★ 5

Love this gym! Fantastic staff and awesome area

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★ 5

Love this gym!

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★ 5

The gym is very friendly and has a lot of equipment.

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★ 5

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★ 5

love it

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★ 5

Nice gym

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★ 5

I love the Sauna

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★ 5

EOS is the best !

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★ 5

Nick was awesome! He was so kind, knowledgeable, and helpful. Because of him, I'll be joining soon.

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★ 5

Great gym, great employees its just a great experience

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★ 5

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★ 5

Great experience!

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★ 5

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★ 5

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★ 5

I’ve never once had any issues here. Nice, clean and friendly! Highly recommend!

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★ 5

"I've been a member of EOS Fitness for a few months now, and I couldn't be happier with my experience! The gym is always clean, the staff is friendly and helpful, and there’s a great variety of equipment to choose from. I love that they offer a range of classes, and the trainers are knowledgeable and motivating. The atmosphere is welcoming, no matter your fitness level. Highly recommend EOS Fitness for anyone looking for a top-notch gym!"

Source: Google

★ 5

Clean location and friendly staff!

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★ 5

Great gym!

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★ 5

Love everything about this club they the best to ever do it

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★ 5

Absolutely love EOS Desoto Gym! From the moment I walked in, I was impressed by how clean, spacious, and well-equipped the facility is. The staff is incredibly friendly and knowledgeable, always ready to offer assistance or advice when needed. The variety of equipment ensures that every workout is a new challenge, whether you're into strength training, cardio, or group classes. The atmosphere is motivating, and there's a real sense of community here. I also appreciate the 24/7 access, making it convenient to work out whenever it fits my schedule. Highly recommend EOS Gym to anyone looking for a top-notch fitness experience!

Source: Google

★ 5

I’m a newcomer to this gym but I love it. Super clean with plenty of open machines.

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★ 5

the staff is excellent and extremely nice

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★ 5

Great place to workout

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★ 5

This gym has everything you need. There is nothing I would change about it. Hours between 7a and about 4pm are perfect

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★ 5

Love going to eos , love the interactions with jay the manager !

Source: Google