★ 1

Overcrowded

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★ 5

I’m at the downtown location and I wanted to give a special shoutout to Mrs. Keyara Toliver great customer service I would recommend coming to the luxury location I had no questions after I was assisted. Give her a raise she is helping yall make money.

Source: Google

★ 5

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★ 5

Huge shoutout to Diyar and helia at EOS Gym! Every time I come in, they’re super welcoming, helpful, and always create a great vibe. They go above and beyond for members, whether it’s answering questions, helping with check-ins, or just bringing good energy to the gym.

Their customer service is top-tier, and thanks to them, EOS feels like more than just a gym—it feels like a community. People like Diyar and helia are the reason members stay loyal.

Source: Google

★ 5

I've been going to EOS MEYERLAND for about over a year now. It's a wonderful gym. It can be crowded when u come during rush hour but otherwise, it's not crowded. This the only location in HTX that offers the BOOT CAMP CLASS.. it's 6AM & 6PM daily thru the week..Coaches Rene & Cory are phenomenal coaches... they always come up with new routines for us to do... it's only an extra $50 per month added to ur membership... and u can attend all the classes. If ur in the Galleria and Meyerland area..I highly recommend this place.

Source: Google

★ 4

Decent gym, but same shit happens here as every other gym in town - little punks what YouTube and sit on the equipment for an hour and say they are using it! Ban phones from the gym floor and everything would be so much better.

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★ 1

I called this morning Monday around 10AM,they guy who answered my phone call told me he can't answer my phone call because I'm not a member. What in the whole world? Like what If I'm calling because I wanna try the 7 days and see If I like it? Or what If I wanna become a member? Really? The boss of this gym should talk to his employees, that's not the way to answer to someone who wants more information and may be wants to join this gym, I'm going to call to other gyms not this one whit their rude employees.

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★ 5

Excelente gimnasio,

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★ 5

This was my first time at this location and I was met with great hospitality by a employee by the name of Patiance, I came as a guest but after the interaction and gym experience I am contemplating getting a membership, if there was a EOS representative, it should definitely be someone of this character,
Thank you EOS

Source: Google

★ 1

This company never processed our membership cancellation in 2022, they kept charging us membership fees for 3 years, over $2,700.00 and when my credit card expired they turned us over to a Collection agency, I talked to the manager and he just told us that it was our responsibility and would not let me know his boss was. This company is in my opinion is borderline criminal!

Source: Google

★ 1

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★ 2

Unprofessional Conduct and Lack of Compassion at EOS Fitness Meyerland Location (Houston, TX)
I filed a complaint with the BBB and also corporate. Below is the body of that complaint.

"I am submitting this complaint to formally report the unprofessional and dismissive behavior I experienced from Monica, a manager in the billing department at EOS Fitness, and the company’s complete lack of compassion toward furloughed federal workers.

I contacted EOS Fitness to request a reasonable exception for my final personal training payment with my trainer, Demetrius, at the Meyerland, Houston location. I was temporarily furloughed as a federal employee, and I provided official documentation verifying my status. Despite this, EOS Fitness refused to make any exception — even though I had not yet been billed for the payment in question.

During my call with Monica, I also informed her that Demetrius had added a note to my account regarding billing corrections and to remove inaccurate information. Instead of investigating the issue, Monica flat-out refused to contact the location to verify the information. When I asked her how billing issues were supposed to be fixed if the billing department refuses to communicate with the location — especially when a customer is clearly trying to resolve a problem — she provided no meaningful answer. Her tone was rude, dismissive, and completely unhelpful, making it clear she had no intention of assisting me.

This experience was both frustrating and disheartening. As a loyal member who reached out in good faith and provided proof of a temporary hardship beyond my control, I was met with complete indifference. Many businesses have shown understanding and flexibility toward furloughed federal workers — unfortunately, EOS Fitness has shown the opposite.

I am requesting that this matter be formally reviewed and that EOS Fitness be held accountable for its lack of professionalism, compassion, and unwillingness to communicate effectively to resolve customer concerns. No customer should be treated this way, especially when dealing with verified financial hardship."

In other words, be cautious in dealing with this gym.

Source: Google

★ 4

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★ 5

Jason made the sign in process as smooth as can be…great gym!

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★ 5

10/10 experience rose was super sweet and helpful 🙃

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★ 5

Love it here! Great place always a good experience and rose is amazing too! So sweet so welcoming and overall very caring and friendly, thank you rose for your kindness! :)

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★ 5

One of the better locations. Not as packed as Allen parkway

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★ 1

It is impossible to cancel personal training once you give them a credit card. I have not had personal training for 3 months, but they are still billing me. I have complained in person at the club, entered a cancelation online, reported the problem to my credit card company, and spoke to a class action attorney, all to no effect.

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★ 5

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★ 5

Jon, Chris, and Steven are the best!

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★ 5

Rose was very friendly and helpful

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★ 5

rose is always super helpful!

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★ 5

I did a free trial and just signed up, Rose was really helpful and nice at the front desk!

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★ 5

Rose is amazing and very helpful! Great location 👍

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★ 5

Rose Is awesome

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★ 5

Rose Castillo provided me with excellent service! Everytime I walk in she floods me with energy to power through my workout!

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★ 5

Rose was very sweet and helpful!!

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★ 5

Rose are such good employees, the gym is a great place to work out!

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★ 5

amazing gym and rose is the sweetest always

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★ 5

Rose was a very welcoming front desk person!! My arrival she welcomed me into the gym and made she to say goodbye at the end of my session

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★ 5

Rose is always super helpful and helps make the gym atmosphere great!

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★ 5

Love the place, has everything I need to workout (thanks rose)

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★ 5

Love coming to this gym, Rose was very courteous

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★ 5

Rose was very helpful while attending me in the front desk

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★ 5

I love EOS. Definitely the best gym so far. Friendly front desk. And clean machines. Rose at the front desk is great. Definitely recommend joining if you don’t have a gym home.

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★ 5

I’ve had an amazing experience at EOS Fitness, and a huge part of that is thanks to Rose! She’s incredibly knowledgeable, friendly, and always goes above and beyond to make sure members feel welcomed and supported. Whether it’s answering questions, offering helpful advice, or just being a positive presence, Rose consistently exceeds expectations. She genuinely cares about helping people achieve their fitness goals, and it shows in everything she does. EOS is lucky to have her on their team!

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★ 5

I just joined EOS, and let me tell you—this gym is amazing! No matter what your fitness goals are, they’ll help you reach them. And can we talk about Rose? She is absolutely incredible! You can always tell the vibe of a gym by the staff, and Rose sets the bar high. She’s a burst of positive energy and always has the brightest smile. Thank you, Rose, for making every visit a great experience!

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★ 5

i love the staff at EOS Rose she is the best
vary friendly and helpful, Thank you for having her !!!!

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★ 5

I enjoy the amenities a lot, they are clean and also great customer service from Rose Castillo ( an employee).

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★ 5

Cleanest eos I’ve been to. Great atmosphere, extremely helpful staff, especially Jason 👍🏻.

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★ 5

Love this location! Staff is always friendly and helpful. The bathrooms/showers are actually clean everyday which is very big to me!

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★ 5

Went in for a tour and was amazed! I’ve been to a couple of gyms since im getting back into working out and this place was incredible! Everyone was so friendly and sweet, in particular, Rose! She was so kind and sweet, definitely made me feel comfortable to ask questions and was not awkward!

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★ 5

Rose at the front desk was amazing and answered any questions I had. I’m exploring gyms and am seriously considering joining this one!

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★ 5

Rose is the best worker!

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★ 5

Friendly experience with staff member Rose, very helpful.

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★ 5

Rose was fantastic during my visit. She was extremely helpful and knowledgeable and helped us get signed up! 10/10 recommend

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★ 5

Love the gym a girl named rose was very helpful

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★ 5

Gracias por ayudarme Rose

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★ 5

Rose is very friendly! Love her!!

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★ 5

Adam best customer service ever !

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★ 4

Love the gym and loved meeting Rose!

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★ 5

Great gym! Ms. Rose was such a sweet and helpful employee! Definitely made me want to sign up for their services!

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★ 5

Rose is very helpful

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★ 5

ROSE is the best worker at front desk, she is very friendly and cares about her job

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★ 5

Rose is very helpful worker

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★ 5

Great gym I had one of the best workouts there and also the costumer service was good I was help with this problem with my membership by a worker named rose thank you very much

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★ 5

Rose is the best worker so nice and super attentive

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★ 5

I’ve been to this location quite a few times and have been impressed with how welcoming and friendly the front desk associates Nic and Patience were you never not see them smiling and full of energy! The fitness manager, Kimmy, was extremely knowledgeable and helpful. She answered all of my questions thoroughly and made me feel confident about my fitness choices. Great experience!

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★ 5

Rose is very friendly and such amazing staff. She always greets everyone with a smile and talks to me in Spanish when I need it. Love this gym.

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★ 5

Nick was the best person I could work with I would definitely recommend coming to this gym and speaking with my boy Nick

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★ 5

very good gym I recommend, machines are good to use n everyone is respectful here very comfortable

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★ 5

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★ 5

Stephanie is an absolute pleasure to see every time I come into EOS! She always greets everyone with a warm smile and a great attitude, instantly making the gym feel welcoming and positive. What really stands out about Stephanie is how she goes above and beyond to make sure members get the help they need, whether it’s answering questions, offering assistance, or just checking in to see how things are going. Her professionalism and friendly demeanor truly make a difference and add to the overall positive experience at EOS. Thank you for always taking the time to help and for bringing such great energy to the gym!

Source: Google

★ 4

Convenient hours and location. Plenty of equipment and generally well maintained. Staff is very friendly and welcoming. Stephanie morning front desk employee is always cheerful and very helpful. Gym and bathroom facilities are always clean and maintained.

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★ 5

Ella is so sweet and always makes the gym feel welcoming☺️. She’s super helpful and has such good energy every time I come in.⚡️

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★ 5

Christian excellent service in the reception

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★ 5

Love this EOS location ! Nic was very helpful.

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★ 5

Miss kimmy and patience are such awesome and helpful crew !! Great spot to have a workout

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★ 5

Love this gym! Patience and Nic are amazing and so helpful!

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★ 5

Patience and Nic are great

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★ 5

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★ 5

Patiance and Nic are always great and very welcoming!

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★ 5

Friendly staff

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★ 5

Nic at the front desk was awesome!

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★ 4

Overall, this is a really good gym! It has a nice setup and clean equipment. Depending on the time of day, it can be pretty quiet and relaxing, but other times it gets super packed and parking can be a bit crazy. Still, it’s a great place to get a good workout in and the staff is friendly.

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★ 5

I love eos been here for two years is so clean and easy to workout in , and the staff is always great specially nick from the front office . I definitely recommend this gym

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★ 5

Nic was awesome! He was super friendly and helpful :)

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★ 5

Nick was awesome! The gym has al the equipment i need, and even if it’s low cost it’s never packed.

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★ 5

Place is amazing, great atmosphere and Front Desk Nic has the best customer service

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★ 5

Ms.Stephanie is really kind and encouraging every morning.

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★ 2

With all due respect, I find this EOS location a joke.
If you have the mid membership, this is basically the only location on the ON THE SOUTHWEST of Houston .
Not to mention parking is a headache why would they share parking with Chick-fil-A lol ?
I love the Webster location too bad it’s really far from me. :(

Source: Google

★ 5

Patience is the best Eos worker I have ever meet she is friendly and very knowledgeable about fitness and all About Eos I would recommend this location 10/10

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★ 5

Nothing but great customer service since the first day I showed up to this gym. Great quality equipment as well. No doubt this is a gym I will return to when I am back in the city.

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★ 5

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★ 5

Awesome gym! Patiance was wonderful and helped me with all my gym needs. Give her a raise asap!

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★ 5

nic is great!

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★ 5

Nic was awesome! Super friendly and helpful.

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★ 5

Nic was amazing! Such a pleasant interaction after my not so great experience at the eos on W Gray!

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★ 5

Nick here at the front desk was super helpful in getting me oriented to the gym! Great leader!

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★ 5

Nick is amazing!

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★ 5

Nic was amazing

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★ 5

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★ 5

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★ 5

Ty is amazing at the front desk

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★ 5

Best gym to go, thank you Rose excellent service 👍🏼

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★ 5

Love coming here in the mornings!! Great equipment and nice people all around, especially Rose at the front desk!

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★ 5

A girl named rose was very welcoming and had a bright smile from the second she saw me! She gave me a full rundown of the gym with not only enthusiasm, but was making jokes and cracking laughs with me while she was telling me about the gym. Rose is a wonderful person and a very great worker from what I’ve seen from my interaction with her

Source: Google

★ 5

Outstanding Experience at EOS Fitness!
I’ve been consistently impressed with EOS, clean facilities, well-maintained equipment, and a motivating atmosphere that keeps me coming back. The staff are always friendly, professional, and willing to help with workouts or equipment setup. I love how there’s space for both serious training and casual sessions. The energy, music, and overall vibe make it easy to stay focused and crush goals. Definitely a five-star experience every time! 💪

Source: Google

★ 5

The facility was very clean, the staff is always very kind rose is my favorite worker shes always super friendly with me anytime i go in.

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★ 5

Rose is very helpful, nice staff

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★ 5

Rose was super helpful with signing me up for a membership and she kept a smile on with everyone that walked in! I definitely recommend this location!

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★ 5

Even though it’s a commercial gym, the people that work here make it feel like a family gym. Adam, JJ, Jason, & Stephanie all take the time to get to know everyone who walks through those doors. Whenever something is broken they make sure to report it right away. Overall the energy in the gym is why I won’t go to another EOS. Love it here.

Source: Google

★ 5

Rose was super sweet when we walked in

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★ 5

Staff is friendly Rose was really helpful

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★ 5

Love this location .
Rose at the Front desk is amazing , very friendly, welcome everyone with a smile. 🙂

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★ 5

Friendly staff, very clean and none of the equipment is broken. Highly recommend signing up. Speak with Adam

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★ 4

Love this gym, people know how to get to business here. It motivates you even more. Rose is so kind at the front desk! :)

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★ 5

clean gym, always something new to try. -lots of friendly staff. rose was helpful!

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★ 5

great gym. rose at the front desk is very welcoming!

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★ 5

I’ve been to a lot of gyms, but this one easily takes the top spot. The place is super clean, all the machines work perfectly, and the energy in there just motivates you to push harder. But the real reason I’m leaving this review is Rose she’s amazing!

Source: Google

★ 5

Good service, friendly, no complaints

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★ 5

Just wanted to let you know That Rose and adam are absolutely amazing The great me everytime i walk in any question i have They motivate me i love coming to this location because of that THANK YOU GUYS AGAIN

Source: Google

★ 5

Love the gym every one is kind gym clean

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★ 5

Jason is very approachable and assist with any questions. The gym is very clean and affordable

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★ 5

I just have to say I LOVE ROSE’S costumer service, she made me feel so comfortable and confident in myself before going in the gym. She is so sweet and kind I love her energy, I enjoy seeing her every time I come in the gym. She needs a RAISE LIKE ASAPP!!!!

Source: Google

★ 5

Rose is the sweetest person. She has such a positive attitude, and her energy brightens my mood and makes me have a good workout!

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★ 5

I don’t usually leave reviews, but I had to for Rose, she’s amazing. Every time I’ve interacted with her, she’s been unbelievably kind, patient, and genuinely helpful. She goes out of her way to make everyone feel comfortable and motivated, and you can tell she truly cares about the members’ experience. Her positive attitude honestly makes the whole environment brighter. The gym is lucky to have her!

Source: Google

★ 5

Honestly so impressed by the employee Rose, so helpful and sweet. I wish everyone was like that. She made my experience top tier, thank you Rose!!

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★ 4

We just want to Yoana’s class less loud, we have talk to her, talk to the manager team, her attitude is I rule the class. Very loud music ruin the hearing permanently and will damage your brain performance, we are taking the class for better health not the headaches after the classes. She might be with the company for long enough, having so many hours, we will enjoy the class better with reasonable sound volume! Tuesdays’s new body pump class got more popular because it’s much better with sound !

Source: Google

★ 1

I came in hoping to become a new client, but the experience was very disappointing. Chris kept me waiting at his desk for an unreasonably long time without any communication or sense of urgency. If this is the level of professionalism shown to someone trying to sign up, I can only imagine what existing clients deal with. I would not recommend working with him.

Source: Google

★ 2

Equipment is mid tier. Employees are NOT chill. Steven especially tried to kick me out for absolutely so reason. Adam accused me and my guests of lying and did not give us a chance to speak. JW is chill. Other than that, staff is one of the worst I’ve seen.

Source: Google

★ 1

The air conditioning doesn’t work properly and it is always hot and they fit add ceiling fans which would help tremendously specially in the treadmill area. Lots of machines are always broken. The water fountain doesn’t have cold water . The general manager is very rude and doesn’t care about the customer.

Source: Google

★ 1

I came in to ask if they had a 1 month pass. They said they don’t but they do have a 2 months pass for 90 bucks and when it hits 2 months will be cancel automatically. After 2 months i still get charged. I called them to ask for it to be canceled and the guy said yes. A month later which is today i am getting charged again and they said it is a 30 days notice but why i am getting the membership cancellation fees when i was buying a pass. And when I called last month that should be the 30 days notice already. They still take my payment for this month.

Source: Google

★ 5

Jason the operations manager is very hospitable and knowledgeable.

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★ 5

Adam is always helpful the morning when I come to the gym & I have been coming for the gym for 1 year 🙂

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★ 1

Wanted to do the trial membership. From the time you walk in, it’s all about selling and add-on services. After 30 mins of “tour” and “selling” all you can access is cardio and weights. None of the amenities are included. Defeats the purpose of trial and selling if you can’t allow us to experience it.

Overcrowded. Parking is an issue and you end up waiting on machines and threads. Not to mention you can see members not cleaning after use.

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★ 1

Horrible Enviroment, managers very rude. Refused to refund me as well…

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★ 5

Great place! Great staff!

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★ 1

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★ 2

Just went here due to their website saying they have a kids club.. upset that gyms are starting to take away the kids club.. don't go here with kids if you are expecting the kids club

Source: Google

★ 1

🚨Poor management, dirty facilities, and broken promises🚨

I’ve been a member at EOS Fitness for a while, and honestly, the experience has gone downhill. The first 4 months were smooth — bringing a guest was easy, just give your phone number at the front desk. But after they collected the annual fee, everything changed. Suddenly the guest policy turned into a sales tactic. Every time I brought a guest, staff pulled them aside, pressuring them to sign up.

The gym itself is not maintained the way it should be. Trash on the floors, broken equipment left sitting, dirty towels scattered everywhere, and massage chairs that stay broken for weeks. Even the recovery/tank room had a broken table sitting out while staff just walked past. After 5pm until closing, it’s obvious cleaning is neglected — staff act like they don’t care. The showers are stained, the pool area is dirty, and at the William Trace/Hwy 6 location, the pool and jacuzzi were closed for 2 weeks with no clear updates.

Accessibility is another major issue. Handicap parking spots are constantly taken by cars without placards or handicap plates, and the gym doesn’t enforce it at all. It shows how little management is paying attention.

EOS has the space and equipment to be a great gym, but the reality is disappointing. Between bait-and-switch policies, poor cleanliness, broken equipment, lack of enforcement, and weak management, this place feels more focused on squeezing money from members than actually providing a quality fitness environment.

Source: Google

★ 1

I want to leave a review about EOS Fitness because they are scamming people out of their money. The staff is extremely unprofessional, and they do not clearly explain the excessive charges they try to withdraw from your account just for signing up for training sessions.

I had surgery and requested for my account to be frozen. I informed the person who originally signed me up, but he kept giving me excuses and dragging the process out. They even required me to provide a doctor’s note in order to freeze my account, which I submitted, yet they still failed to take action.

When I attempted to cancel, they refused to let me. I’ve never dealt with such an absurd and frustrating situation at a gym. They will never see another dollar from me, nor will I ever use their services again. EOS Fitness is nothing more than a scam.
The staff here are super two faced and they will mislead you to make sure they make that sale . Javon is who initially signed me up and he just lied the entire time regarding my sign up now I’m getting extra charges for no reason

Source: Google

★ 4

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★ 5

I’M NOT IN THE AREA A LOT TO USE THIS EOS BUT WHEN I COME I ALWAYS ENJOY THE EQUIPMENT AND THE ATMOSPHERE BECAUSE I’M TOTALLY AT THE GYM TO WORKOUT !!! BUT TO ADD TO IT ALL ONCE I ENTER THE GYM ADAM AT THE FRONT DESK ALWAYS MAKES THE GYM MORE BRIGHTER AND COMFORTABLE TO EVERYONE!!!!!!! HIS VIBRANT POSITIVE SPIRIT IS AMAZING!!!!🤩HE IS THE BEST!!!! NOT ONLY IS HE WONDERFUL TO ME!! I’VE WATCHED AND HE’S WONDERFUL TO EVERYONE!!! I REALLY BELIEVE HE NEEDS TO BE THE MANAGER OR RUNNING THE GYM BECAUSE HE’S THE BEST!!!! PLEASE FOR ME COULD SOMEONE COMMEND HIM OR COMPENSATE HIM IN A MIGHTY WONDERFUL WAY BECAUSE HE DESERVES IT!!! HE IS A AWESOME ASSET TO THIS COMPANY AND I HOPE HE’S PAID WHAT HE’S WORTH!!!!! I REALLY FEEL IN THIS DAY AND AGE COMPANIES SHOULD REALLY UNDERSTAND HOW GOOD EMPLOYEES CAN EMPOWER THE COMPANY ON HOW IT CAN EITHER GROW OR FAIL!!! AND WITH HIM BEING ON THE TEAM IS AWESOME!!!! I REALLY BELIEVE HE’S A GREAT CANDIDATE TO MOVE UP!!THANKS FOR READING MY REVIEW!!!

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★ 5

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★ 5

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★ 5

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★ 1

I have no idea how even they got 4 starts !!
Come on guys, you should be better communicating with your clients , don't put no one down , it's your job to understand your customers issue and apologize even if the issue was in other locations, yall work under one name EOS. Don't tell me to go tell them this and that ... unprofessional!!! Specially when you put the person down while he/she ready to go enjoy working out .
This always happens once the employees feel comfortable and they act they own the site 🙄

Highly don't recommended this fitness

Source: Google

★ 1

No easy way to contact the gym or cancel membership. It’s not that hard to have good business practices. Just like any other predatory gym makes it an inconvenience to cancel

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★ 1

I have cancelled my membership and it is always a problem. Why do
i keep getting charged and the account is still active. Just tired. I really loved going here, but just deceptive at this point

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★ 5

Very nice gym a lot of equipment no long waits 👍🏼 to use equipment

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★ 5

Love the times and classes. I enjoy attending Alfredias bodypump class and Frankie’s Zumba class at the Sugarland location. Awesome, fun, and energetic instructors I look forward to seeing. All the gym needs in a cycling class.

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★ 5

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★ 5

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★ 3

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★ 5

Friendly staff clean gym

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★ 5

Great team

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★ 4

Great employees, very clean, so many equipments.

Downside is parking, way too crowded. Not enough space at the “stretching area”.

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★ 5

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★ 5

Great gym and friendly staff !!

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★ 1

This gym is just completely dirty. It’s overcrowded all the time and I feel the staff has a hard time keeping up with the cleaning. The lockers are crowded… oh and if your LGBTQAI community as a women with short hair you will definitely be judged. This last time I went I walked into the locker room and there was a women sitting on the counter with her feet in the bathroom sink scrubbing them!! The paper towel dispenser is empty the majority of the time. And the recovery tank always smells bad….. sorry but I won’t be coming back to this location!

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★ 5

The gym is best in almost every aspect in staying fit and healthy but they should increase their gym hours of Friday to Saturday I do only get time to do workout around those days in evenings

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★ 5

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★ 5

This is the old 24hr fitness and they used all the extra space perfectly. By far one of the biggest ones I’ve been too and it’s better than the location on Allen Pkwy.They offer more room, more areas to workout in, a pool, sauna and steamer and you don’t have to pay more for this location.

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★ 4

Jaden before

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★ 5

“Had a great experience at EOS Gym in Houston! Christian was super friendly and made the whole sign-up process easy and smooth. He really took the time to help me get started with my membership. Highly recommend asking for him if you’re joining!”

Source: Google

★ 5

Great gym very clean

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★ 1

While my husband and I were cancelling our membership due to a move we found out that between their staff moving us from Texans Fit memberships to Eos memberships and then me wanting to downgrade my membership we had been paying for multiple accounts for quite a while. They agreed to process a refund for the unused accounts. All of this was discovered in April of 2025. We are still waiting on them to make this right and it is almost September. We last received communication in July and will continue to follow up however it's been an incredibly frustrating experience.
It's well placed in Meyerland and EOS made some improvements but making the membership cheaper brought in a lot of people and by the time I left there were just too many people going to make it worth it. Even in the middle of the day during the week it was full, forget going after work. They could really use a second story expansion and ideally a parking garage to accommodate the influx of people.

Source: Google

★ 1

I have been a loyal member of this gym for over four years, and while I understand that ownership has recently changed, I feel compelled to share my concerns about a recent experience that has made me reconsider continuing my membership.

I greatly value the classes at 6:00 p.m. taught by Nia, which have been the primary reason I remain committed to this location despite challenges such as parking and, at times, a lack of member-focused service. I typically do not raise complaints; however, what occurred during class on 8/20/25 left me feeling both disrespected and disappointed.

On today, the manager, Justin, entered our class to discuss member concerns. Unfortunately, the timing felt rushed since class was about to begin. During the brief conversation, he told us to “take it down a notch.” I want to be clear: at no point was I raising my voice or being disrespectful. As a professional who works in corporate America, I know how to express concerns in a calm and constructive manner. His remark was unnecessary and dismissive.

He also commented that he “inherited Meyerland” and emphasized that it was an old location. Members are already aware of this fact, but it is not our fault. We understand that improvements take time and were simply bringing forward our concerns so they could be addressed. Unfortunately, his tone gave the impression that we were the problem rather than valued members.

Additionally, when I asked if he would return, he stated that he would not because he oversees six—soon to be seven—locations. This left me with the impression that our concerns would not receive meaningful follow-up, which is discouraging for long-time members like myself who have invested years into this gym community.

I also did not need to be lectured on how warranties work. As a paying customer, I already understand the process. What I was looking for was acknowledgment and solutions—not a dismissive explanation.

If member meetings are not something you wish to prioritize, I encourage you to consider implementing a system similar to what Texans Fit used: suggestion boxes. This would allow members to share concerns in writing while giving management the ability to review and address them at their convenience.

I am not sure if this interaction reflects EoS Fitness’ approach to customer care, but as a long-time member, I want to stress that members deserve to be treated with professionalism and respect. I hope this feedback will be taken seriously and that steps will be made to ensure all members feel welcomed and valued at this location.

Thank you for your time and attention to this matter. I look forward to your response.

Source: Google

★ 1

Hours aren’t great and hard to find parking. Sugarland or Rosenberg are better options

Source: Google

★ 1

I would of give a 4-5 star rating but very disappointed the swimming pool isn’t sanitized, the hot tub is in maintenance for more than a few days, and not just the lights in the swimming pool is burnt out sadly not replace or repair: the water fountain next to the towels, the water filter level is at red: needs to be replaced. Other locations don’t have that problem. Get those area fix, or else that asking to cancel membership.

Source: Google

★ 1

Source: Google

★ 3

I always get the impression that the gym can’t handle the number of users anymore; at any time of day, it’s crowded, and finding a parking spot is almost impossible. Honestly, I haven’t left yet because I like the class schedule they offer and the staff are friendly, but if your focus is just weightlifting, I wouldn’t recommend it.

Source: Google

★ 5

Source: Google

★ 5

My entire family has taken admission. We are very happy. But please increase the time Saturday & Sunday. Till 11pm

Source: Google

★ 1

sign up for trial, tried calling because i always hear about the" bait and switch they do when you get there "
when i call for 3min , guy picks up and asks " hi can i please put you on hold" before i could reply, I get put on hold..for another 6min.
i ask about fi ineed brign anything to validate or get charge they say a , state I.D. , he was speaking fast and not so clear so i asked again about what "local resident to be allowed or get charge" and snaps back "I told you already".. yeah I know,and you werent very clear and thorough on what you said. he reinstates you have to be a lcoal resident via houston,tx. and I said i can give a adress and my zip code if that can be confirm before I go there and get suprise with a $20 day pass. and he has no knowledge or information because hes a front desk. only the sales people know this infomration, as its a " case by case scenario" yeah...sounds already fishy and not a very consistent answer.
he said hell have them call me back before I could ask the front desk persons name he hangs out.
i am sure the gym is great but the customer service,and sign up is severely lacking in this gym branch. I was hesitat to even try this gym and now I can see why everyones given bad reviews on the "bait and switch" tactic for all locations.
NOWHERE on the website or trial signup does it say you need a 1.state I.D.
2. be" local to a certain mile radius" of said gym location.
I really dont mind if i have to pay but i would like clear transparency on what i am getting into or singing up for not a bait and switch tactic car sales reps do.

Source: Google

★ 4

Solid clean gym just gotta get round all there pitches just to get your exercise in. No kids club at this location but chick fil-a next door so. Gotta make the healthy living choices. Don't know wich location is the best one yet.

Source: Google

★ 5

Front desk the best and super friendly

Source: Google

★ 5

Source: Google

★ 5

Just got my membership. Love everything about this place.

Source: Google

★ 5

Source: Google

★ 5

The front desk staff are always so friendly, especially JJ who knows everyone’s name as they come in and leave. Cory’s Morning classes are amazing. Highly recommend

Source: Google

★ 1

We just moved to the area from Spring. Signed up for the 7 day trial, but when my husband got there they wouldn’t let him use the pass because his address on his ID doesn’t say Houston (it’s a Houston suburb). When he explained we just moved and are looking for a local gym, the salesperson offered a $20 day pass then said “or you could buy a membership.” My husband was a personal trainer for years and I’ve worked at boutique fitness studios for years. Neither of us have ever heard such a thing. We will absolutely NOT be selecting this gym as our new gym, and I’d recommend others moving to the area to look elsewhere as well. PS: none of this was explained when my husband spoke on the phone with the sales team the day before driving 15 min there.

Source: Google

★ 3

gym is alright, need to make 24/7 or have a limit because it becomes a zoo in there and can’t use equipment

Source: Google

★ 4

It's a great place to work out.However, it's super crowded and ever so often.You get a very strong herb scent walking around the gym.

Source: Google

★ 5

Source: Google

★ 1

We've been waiting for 20 minutes for our scheduled sales appointment. They don't seem to want us here much.

Source: Google

★ 5

I love it, a little pricey but depends on your needs and what you like.

Source: Google

★ 1

I was told my account was canceled almost 6 months ago and just found out they still charge me the annual fee and of course they make it impossible to cancel it. Or find out why it is still being charged.

Source: Google

★ 1

Source: Google

★ 1

A Frustrating and Unacceptable First Impression – Misleading Policies and Dismissive Staff

I came to EOS Fitness this morning at 8:00 AM, genuinely enthusiastic about trying the gym for the first time with a 7-day guest pass—something clearly advertised on their website as available “daily between 8AM – 8PM.” However, that excitement quickly dissolved when I was told by the front desk employee that I’d need to wait until 8:30 AM for a “team member” to arrive and activate the pass. That’s not just inconvenient—it’s deceptive. If the pass isn’t available at 8:00, then don’t advertise it that way. It’s false advertising, plain and simple.

Trying to remain cooperative, I checked in with my friend who is a VIP member and has the ability to bring guests. Per the EOS website: “Guests must be accompanied by their associated Member when checking into the gym.” That condition was met. I was physically with my friend at check-in, and the front desk employee even had me sign the waiver on the spot. At no point does the policy say the member must remain with the guest the entire duration of the visit—only that they must check in together. I followed your policy to the letter.

Despite this, shortly after my friend left, the same employee—who I did not catch by name but who was a short, bald Black man at the front desk—approached me again and abruptly instructed me to leave, claiming I had to be “with my friend at all times.” I attempted to clarify the written policy and reminded him that he himself had me sign the waiver. His response? A condescending “Have a nice day,” followed by pointing to the exit.

The tone, the misinformation, and the blatant disregard for clarity or customer service was infuriating. My motivation to join the gym was instantly crushed. I came in ready to sign up, ready to commit—but instead I was treated like an inconvenience and essentially forced out, despite following your own published rules.

This isn’t just poor customer service—it’s a failure of internal communication and employee training. If this is how new guests are treated, I have no interest in being part of this gym. I’ll be taking my time, energy, and money elsewhere.

Source: Google

★ 5

This is a great neighborhood gym, all the equipment and facilities are wonderful, well maintained, and plentiful. The people and staff are all great people, and I love coming here.

Source: Google

★ 1

By far the worst EOS in Houston

Source: Google

★ 5

Source: Google

★ 5

A clean, organized gym. The equipment isn’t old, and you can tell it’s kept under constant maintenance. The staff has always been friendly — it’s one of the few places where the good habit of saying “good morning” and “have a nice day” hasn’t been lost. The people who come to work out are also very respectful of your personal space. The bathrooms are always clean. The best times to avoid crowds are from 4 a.m. to 6 a.m. on weekdays and in the afternoons on Saturdays and Sundays.

Un gimnasio limpio, ordenado, el equipo no es viejo y se nota que está bajo mantenimiento constante. El staff siempre ha sido amable, ha sido de los pocos lugares donde no se ha perdido la sana costumbre de decir “buenas días” “que tenga un buen día”. Las personas que llegan a entrenar también son muy respetuosas de tu espacio personal. Los baños están siempre limpios. Las mejores horas para no encontrar lleno el local son: de 4 am a 6 am los días de semana y por las tardes de sábado y domingo.

Source: Google

★ 1

Fui a este gimnasio a inscribirme el día de hoy y mi novia tenía una cita con Steven López por lo que llegamos preguntando por el y cuando por fin nos atendió nos preguntó si ya entrenábamos en algún gimnasio a lo que le contesté que si y me preguntó por el gimnasio al que asistía y le dije que al fitness connection acto seguido se ríe y me dice "sorry" y en eso iba pasando un compañero de el y le pregunta a Steven ¿Van al fitness connection? Y Steven le responde que si acto seguido el compañero también me voltea a ver riéndose y me dice "sorry" acto seguido Steven me empieza a decir que el ya ha estado en ese gimnasio y que era una lastima, que las máquinas muchas veces no servían y otras cosas que al parecer creyó yo era encargado del buzón de quejas del fitness connection claramente no me interesa su opinión sobre el gimnasio que yo elegí para entrenar ni tampoco necesito que se burle de las elecciones previas que tome si estoy yendo a su gimnasio es por qué estoy buscando cambiar y quiero ir a uno que me parezca mejor que en el que estoy no para recibir burlas de dónde decido entrenar
Aparte siento que no es su papel ni su función estarse burlando de la gente que va a pedir informes solo debería hacer eso dar informes
De que sirve que el gimnasio sea tan bueno si la primera impresion que dan es esa; lejos de quererme inscribir quería irme de ahí por qué si cuando voy a pedir informes que se supone es cuando mejor deben tratarte para que te quieras inscribir que clase de servicio me espera ya inscrito

Source: Google

★ 5

Super encouraging staff, clean environment, and variety of athletic/recovery options.

Source: Google

★ 5

I’ve been a member for only a short time but I can compare it to 24-Hour Fitness. It’s night and day. Equipment is excellent and kept in good repair. The gym is clean. Staff is friendly and helpful. I have no regrets after leaving 24-Hour after being a member for almost 30 years.

Source: Google

★ 3

There's only one smith machine in the entire gym, and it's always occupied. I suggest they put in at least two. They would have been perfect in the place where they removed the daycare

Source: Google

★ 5

Jon helped me out with my membership! Nice guy!

Source: Google

★ 5

super friendly staff

Source: Google

★ 5

awesome gym i love the hoist machines especially

Source: Google

★ 1

I came in on Endicott on May 16th spoke with Ceasar and another employee with an Afro . Sorry . My account was charged twice 100 and then another $35 . Came in the fix that an upgrade account . Supposedly whoever i spoke to didn’t do it right and now i still have two active accounts one i was just charged $35 today that should’ve been upgraded to a Lux pro account and i guess she didn’t know what she was doing because now i have two active accounts under my name on verge AGAIN to be charged over $120 again twice as if i started an additional membership instead of upgrading my account she opened a new account and added a 1 to the number . And got an attitude with me because i didn’t want to put my checking account on file but why would I if yall can’t get the billing fixed . When i never once did anything in my own this is a mistake the club made AGAIN . As some i who switched over from another gym how hard can it be to make sure im not being charged 100s of dollars for a membership on a monthly basis

Source: Google

★ 1

My husband and I came into the Meyerland location around 9:30 AM to sign up for a membership. I entered my contact info at the kiosk and was told to wait because the salesperson was with someone else. We sat there for 15 minutes with no update, while multiple employees sat at their desks doing nothing. If this is how they treat someone ready to sign up, I'm not interested in finding out how they treat paying members. We walked out.

Source: Google

★ 1

⭐ 1-Star Review
“Shameful Treatment of a Disabled Veteran”

I’m a 100% disabled U.S. Air Force veteran currently undergoing chemotherapy. While in the area, I urgently needed to use the restroom due to chemo-related side effects. I entered EOS Fitness and calmly asked to use the facility, explaining my situation. I even showed the staff member, JJ, my chemo port to underscore the urgency and medical necessity.

Instead of offering any help, I was immediately told “No, you’re not a member.” I asked for a reasonable accommodation as allowed under the Americans with Disabilities Act (ADA)—even suggesting being escorted or using a staff restroom. The manager, Adam, refused. Not only did he deny me access, but he raised his voice, came out from behind the desk, and began trying to forcibly remove me from the building. When I asked for his name to file a complaint, he refused to provide it.

I was forced to back away and leave—humiliated, medically vulnerable, and in distress. Their behavior was not only callous and unprofessional, but likely in violation of federal ADA law. No person—let alone a disabled veteran in a medical emergency—should be treated this way.

If you’re disabled, or simply believe in human decency, think twice before supporting a business that treats people like this

Source: Google

★ 1

I had my friend brought him here to gym even he alread Signed up for 7 days pass but the guy at front desk kept him waiting and kept him pitched for sale for no reason ,,he didn’t let him try to work out at gym because he has to go with someone to get pitched for sale ,,,
Very rude and very disappointing,, I cancel my damned membership from here ,, used to go memorial location but I was trying this location since me and my friends were here on work trip..
Plus it’s not 24/7 either,, you can’t even get parking too…

Source: Google

★ 2

Subpar. Crowded and a tiny parking lot. They don’t even have a proper back extension machine - even smaller starter gyms have a basic like that

Source: Google

★ 5

Buena localidad . Muy lleno .

Pero la gente de la limpieza siempre esta trabajando y muy atentos a tener la limpieza .

Source: Google

★ 5

Jon is a very nice guy!

Source: Google

★ 1

Waste of time. We signed up for a 7-Day Free Trial just to be interrogated by a scrawny salesman. We keep telling him we don’t want go over personal goals, we don’t want a tour, we just want a to workout and see if we like the gym. He said that wasn’t an option. What a joke.

Source: Google