★ 1

Overall very poor experience, particularly considering the price is 3-4x basic gyms like LA Fitness.

Bottom line, there is simply not enough space at this gym for the number of members. I can't speak for the fitness classes, maybe those are great that's not really my thing. If you like to lift free weights, this is most definitely not the gym for you. The free weight area is always crowded, full of trainers occupying multiple stations for their clients to do circuit training. More often than not I end up having to navigate my workout based on a towel or a water bottle occupying 1 of only 2 bench presses, the only squat rack, or something equally ridiculous. As with all gyms, once you sign the contract you are locked in and there is no escape.

This gym may be ok for those who enjoy group classes, but for individual workouts it is absolutely awful. Think twice before signing up here folks.

Update: Reducing from 2 stars to 1 star. Despite e-mailing management in March of 2023 clearly stating my desire to discontinue my membership on expiration in July (to which they replied and confirmed membership cancellation), I was still charged in July for August membership. Upon reaching out to address this matter directly, I have been unable to get anyone from Equinox to respond. Enough is enough and now I have to go through the process of opening a fraud claim with my bank to get these people to stop stealing from me.

Sub-par gym, fraudulent business practices, stay far away.

Source: Google

★ 5

Not the biggest gym but really well maintained and nice facility. I really enjoy the group classes - they offer a lot of different time slots with 24 hour to even 15 min advance booking. Audresha, Beth, Blye, David, and Dustin are all fabulous instructors - classes are motivating and challenging!

Source: Google

★ 5

Convenient location with everything that you could need. The staff is amazing all the way from cleaning to personal training. With coaches like Dustin Miller and Jude McCarthy you really cant go wrong! They make you feel at home as well as push you to be your best.

Source: Google

★ 5

Source: Google

★ 1

It's the dollar store version of the equinox brand.
The trainers, instructors are good as they cycle through the area gyms. However, the facilities are pretty old and are in a grave need of an update. The membership at this gym costs as much as the other Dallas branch or Plano branches, but there is a huge difference in the facilities. The other gyms - and even the ones in Austin and Houston - have updated tile work in the showers, paint, etc. It's time for this gym to do a remodel, and for them to spend they money upgrading this to the facility Equinox is supposed to be.

Source: Google

★ 5

This place is very upscale friendly and convenient.

Source: Google

★ 5

Personal Training:

My trainer Nikita is probably one of the most knowledgeable, understanding and tactful trainers I have ever come across. Every session not only do I get stronger, but I also learn the science behind my workouts. It’s fascinating how I work out muscles that I’ve never thought of before. I’m grateful for her patience and guidance!

Facility and Staff:

Everything at this location is absolutely phenomenal. Everyone is so inviting! The staff really makes you feel like you’re at home. Jack (the membership advisor), immediately puts you at ease with his superb hospitality. I must say that he’s definitely someone you want to meet in this lifetime!

Sincerely, It was such a pleasure to connect with everyone from the maintenance crew; shop employees, mangers, group fitness instructors and all trainers. Everyone is magnificent and the facility is pristine. I really love it here! 🥺💗

Source: Google

★ 5

Source: Google

★ 5

Great convenient gym! The front table staff are amazing and are there to answer any questions.

After my workouts I always make sure to pickup a protein smoothie from I Love Juice Bar Park Lane nearby. You gotta take care of what you put in your body!

Source: Google

★ 1

This review will probably get deleted but There’s a PERSONAL TRAINER here named Joshua boultinghouse that fat shamed a 6 month PREGNANT woman. Completely calling her obese for absolutely no reason. Which is DISGUSTING FOR SOMEONE WHO IS A PERSONAL TRAINER AT THIS GYM AND HAS A WIFE AND KIDS HIMSELF. completely unacceptable.

Source: Google

★ 5

Great gym!

Source: Google

★ 1

Unfair treatment is all I will say . The other locations are good though .

Source: Google

★ 4

Great gym - the parking sucks though

Source: Google

★ 5

No longer living in Dallas but I had to write the review for my friends over at Preston. AMAZING gym. I felt welcomed and right at home from the second I joined. They SPOILED me. Even down to the sweet guy who worked at the juice bar. Absolute shout out to my trainer Mike King who helped me tone up and lose a total of 19 pounds while I trained with him. Absolutely take that plunge and train with him. All the floor trainers were so damn helpful and polite. Even the members were sweet to each other.

I am a destination member and whenever I visit Dallas, I WILL ABSOLUTELY head to Preston Hollow!

Source: Google

★ 4

suoer clean facilities that has a staff that cares about the ppl who work out there.

Source: Google

★ 5

First of all, the membership process was Jack was great and stress free.

Phenomenal trainers on staff. Highly educated with many different back grounds.

Special shout out to personal trainer, James Speed.

The guy really thinks outside the box during your exercises. Really focuses on muscles you aren’t used to working. He has helped me train smarter and harder.

Come to work, though. You only get out of it what you put into it.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

This is really super nice place to workout at just took a tour today with Jake he is amazing and they were very very clean even through out the day

Source: Google

★ 5

This is where my husband work at. It look nice.

Source: Google

★ 5

Love it !!

Source: Google

★ 5

Source: Google

★ 5

Love this place. Well equipped. Immaculately clean. Friendly staff. Friendly members.

Doing a great job of sanitizing and keeping the club open "in these challenging times".

Source: Google

★ 5

Source: Google

★ 5

I love this gym. It's one of my favorite places to be. I've been going here for 2 years and I don't know what I would do without it. My instructors are the best, and it's great to have the option to train on my own. Generally, the staff is great, it's clean, and there are a ton of options.

Source: Google

★ 5

Best gym in Dallas

Source: Google

★ 5

So far my experience has been nothing short of exceptional. The facility is immaculately clean, staff are friendly, and classes are great. Overall I’m very pleased with my decision to join!

Source: Google

★ 5

Source: Google

★ 1

Don’t like the vibes there. And the experience is not worth the price. Please think twice before you make decisions.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Sick of all the popup adds on every website over 20 in less than 5 minutes I'm not interested in your outrageous prices. Plus with as many as I've had to close it makes you seem more like a scam than an actual gym.

Source: Google

★ 5

Source: Google

★ 5

Great gym! Never overcrowded and always clean. Most challenging yoga classes. Try Hatha with Mike M.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Extremely clean facility, the cleaning staff is always walking around cleaning. The staff is very friendly and accommodating. The classes are fun and challenging. The eucalyptus cold towels and the eucalyptus steam room are the best! There's Kiehl's products in the bathrooms and a smoothie cafe. Lots of exercise equipment and room. The trainers are great, you get 1 complimentary training session when you sign up and it was super helpful. I love this gym and would highly recommend to a friend.

Source: Google

★ 4

Super nice to have an Equinox where both the patrons and the staff are friendly and helpful just wish the hours were less limited

Source: Google

★ 5

Source: Google

★ 5

This is a very nice club. I noticed everything is always clean. Never had a problem getting a parking space. Personal training, Pilates, spin room and bikes, customer service and membership staff are super knowledgeable. friendly and have the highest credentials and certifications.

I would highly recommend becoming an Equinox member. The return on your investment will add years to your life, and life to your years.

Source: Google

★ 5

Beautiful Gym! Cool Staff & Well Structured Health & Fitness Plans Designed By The Best Trainers Around..💪 Highly Recommend For Anyone For Various Fitness Goals.

Source: Google

★ 5

Source: Google

★ 1

A nice gym once you are inside, but Equinox has the worst billing practices imaginable. While the staff at this location are nice and helpful, the back office billing and management are HORRIFIC. I strongly recommend against joining this gym just for the pain in the behind they are to deal with when if you have issues with your account; even if it is because you are moving outside the area per contract.

In short, they continued to bill me for four months AFTER I closed my account with written confirmation. I had to threaten Small Claims litigation AND use my American Express fraud protection service to finally get them to stop billing me and refund my money. One of the worst customer experiences I've ever had. Terrible business practices.

Source: Google

★ 5

I had a great time doing my training evaluation with Ms. Tarra, she was so informative and patient with me getting back in shape after many months. I appreciate the time she took to go over a training plan and helping me understand more of the aftermath of my knee injury and how to improve condition. I would recommend my friends and family of her truly exceptional service. The gym is always so clean and the class schedules are a great match to my schedule before work. Thank you Tarra best wishes 2016!

Source: Google

★ 4

This gym is very clean, convenient, and I like it. Why the negative comments about staff? You are there to workout, not evaluate others. Pay attention to your workout: a gym is ONLY what YOU make it. Stop worrying about who is on steroids, homophobic, etc . It suggests YOUR internal dissatisfaction w/who YOU are. All nice gyms are expensive. If price bothers you, then go to 24 fitness on Royal Lane. Much cheaper, but you need a tazer to go in there at night and after you factor in repairing your vandalized car, about the same $.

This is a great gym for those who feel it fits their needs. For the negative reviews, YOU joined so deal. If not happy, then I suggest you take Dallas's own Don Henley's advice: "..victim of this, victim of that, your momma's too thin and your daddy's too fat. Get over it!"

Source: Google

★ 4

Source: Google

★ 5

I can't stand working out at a dirty gym, but you never have to worry about that here. Staff has always been great to work with, and I'm glad I tried several in the area before deciding to come here. It's close to home with great service--can't complain.

Source: Google

★ 5

BEST GYM IVE BEEN TOO IN MY LIFE . The Experience is amazing. Lost weight fast, been seeing great results and the trainers in are awesome. great vibe at gym. Positive , encouraging, and motivating environment. Love it. That's my experience.

Source: Google