★ 1

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★ 1

These guys are crooks, plain and simple!!! Thieves, more specifically. Don't give them ANY of your information -- they will setup recurring billing and never stop. I've cancelled my membership over the phone, in person, in writing, via email, and by text and they still won't stop billing. I finally had to cancel that entire bank account. If I could rate this money pit with NEGATIVE 500 stars, I would.

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★ 3

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★ 1

Bad management , told them I want to cancel and they still sending me monthly invoices I WON'T ever want to do business with them .

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★ 1

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★ 1

Yikes! I’m shocked all the Yelp reviews aren’t reflected here. I wouldn’t go here unless you like bad management and staff that don’t respond to calls.

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★ 3

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★ 5

Love the new location! Everything you need, feels like home and you get to watch roller derby and hockey during your workouts!

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★ 5

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★ 4

PSA: The Round Rock location was nice and had lots of equipment, however, they will be closing in a couple of days. So if you're planning on joining go for a different location.

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★ 5

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★ 4

Good range of equipment. Staff stays out of your way. Minimal bros. Deducting a star because people camp the squat racks.

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★ 4

Decent place nothing special but gets the job done. Pricing is really good.

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★ 4

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★ 5

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★ 5

Great location and very helpful and friendly staff, love this place

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★ 5

Flex gym is the best gym ever to be at if you are in the round rock , Austin or Cedar park area. The staff is very helpful they will never say no to you if something comes up. They will work with you. This is the only gym I know that will work with you. I have try other I have lost over 30lbs within 2 months I was gone for some issues I try another gym they did not care they would not help out. That’s why I came back to this gym I’m not leaving this my home gym. They are helping again to get back where I was before I left. The staff is very friendly the become family soon. I believe I been a member over 2 years. I only left 4 months I believe I went back there no other place then flex gym to be able get the work out you need and have family to come two this like my second home away from home. Ask for Jason or Greg or any staff that Jessica Jumper sent you you might get deal for the first month.

Source: Google

★ 5

Great gym, I really enjoy the people I meet there and the support of the trainers. I'm not one for those fancy gyms like Gold gym or LA gym, where they charge an arm and a leg for a membership. Jason ( the owner) has been very helpful and supportive since the very beginning for my wife and I.

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★ 5

I've been training at this gym for almost four months. Fernando and Jason have been great! They're super supportive and push me to be better every day. I've lost 30 pounds so far and I feel great!

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★ 4

Good all around basic gym with a few extras. Can't beat it for the price.

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★ 4

Good people run the place.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 1

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★ 1

AVOID!!!!! ZERO STARS! They auto renew (beyond your signed contract) and then report you to a Collection Agency if you disagree with their renewal.

Source: Google

★ 1

Personal trainers are either not certified or have almost no experience.
The owner, and 18 year old staff have provided personal training.
Unsafe exercises and poor form.
Very low outdated circuit equipment is junk.
New members are unaware they are at risk of injury.
Would never recommend

Source: Google

★ 5

Very clean and great staff

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★ 2

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★ 3

Neat to have a 24/7 gym, nice equipment, totally disinterested staff.

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★ 5

I love this gym it's has so much to do. It's has class I have try all three of them I like them all. The person trainer will help you get where you need. My favorite class is Zumba class tx fun and I'm not a good dancer. You don't have to be just try and have fun and keep moving. As long as your moving your are burning calories I'm still new to Zumba but I love it. It's has help me with attitude and everything. I'm glad I started pleasecome join us

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★ 5

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★ 3

Good little gym. A little disorganized though.

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★ 3

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★ 1

Very dishonest business.

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★ 5

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★ 1

Went today for the first time to use my free trial and pay to see how my son would like the daycare. When I arrived there wasn't anybody monitoring the front desk. Myself and another woman who was a first timer waited 30 minutes and no one showed up. She wasn't too happy neither. Was told by the lady working in the daycare that he said he was only going to be gone for 10 minutes which turn out to be more than 30 minutes. Ended up leaving. Won't be signing up with this gym.

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★ 5

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★ 1

Closed down

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★ 1

This company fraudulently entered into a contract with my sixteen year old son without parental consent. That is not legal and they have been reported to the Better Business Bureau. They charged my son a $30 annual fee two days ago and he just noticed it this morning. He went in to cancel his account, and they charged him $40 to do that. He asked that his $30 be refunded considering he will not be using the service for the entire year he was charged for. He was screamed at by the manager on duty. This is the most unprofessional business I've ever dealt with. I realize $30 isn't much, but its the underhanded business practices and entering into a contract with a minor I have a problem with. I'll let the BBB and small claims court take care of this.

Source: Google

★ 4

I'm in the military and i wanted a convenient place to workout while i was on leave, the 24 Hour fitness close to me had ridiculous policies and wouldn't let m brother workout with me as a guest bc he wasn't from the area. Needless to say Flex fit gave me no problems bringing a guest and even tailored a membership for me because i'd be leaving after a month. Great employees and no bs.

Source: Google

★ 1

Do yourself a favor and find another gym. I went in to cancel my son's membership and was assured that I would only have to pay that months fee of $19.95. Then a week later I see a charge on my credit card of $29.95. When I called to ask why I was charged they explained that was a yearly fee that I needed to pay even though I had already cancelled the membership. I asked more questions and they said they would have the main office call me back...they did not call me back. I called again and was told someone would call me back...finally 3 days later I get a call back. The lady from their main office explained that the fee needed to be paid and if I did not pay it they would not cancel my membership and continue to charge me the monthly fee. I believe that is typically called extortion. I will pay to be able to wash my hands of them forever. I recommend anyone that reads this to avoid them. If you look through the other reviews in yelp/google you will see a clear pattern. Jason P, instead of referring to the contract you might want to actually react to the clear feedback that you have deceptive business practices. I paid your $29.95 to be done with your gym forever, so I am not sure how you can help me nor would I trust you to.

Source: Google

★ 5

Staff is great, i had absolutely no problems with this specific location. Members were always nice, equipment was in good shape.
Ive been to different gyms and you wont have a problem with this one. Sadly i had to cancel due to some work hours.

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★ 3

I like the facility. There is concerns though regarding less equipment there.
I used to go to Fitness 19 in Round rock where this gym will be moving soon and they had more equipment than flex fit. I would request management to consider it please.

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★ 5

Good gym at a great price plus easy to access.

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★ 5

I had a great experience at this gym. It is always open and easy to use.

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★ 5

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★ 5

Great staff and location. Hope to see more Flex Fit locations in the area.

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★ 5

What a great place to work out! Great equipment, friendly staff, and clean facility! Thanks Flex Gym!

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★ 4

I would say the Flex Fit had some issues for awhile, the management really stepped in and cleaned up the place. They replaced all the broken cables and are watching guests. I would say the issue that I saw, was younger guests throwing weights and not controling their lifts. I am always able to get a good lift in. I would recomend going during off peak hours. Overall great value for the money that is spent monthly.

Source: Google

★ 5

Flex Fit staff is knowledgable and helpful with guiding you to reach your fitness goals. You have 24 hour access to multiple locations so no excuses to not workout. Unlimited tanning and the atmosphere is upbeat. Very pleased with the facility.

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★ 5

I've been going to the flex fit gym for over 3 years now and my experience has always been great! You get great value for the money you pay. Very good equipment, good ambiance and knowledgeable trainers. I signed up for personal training with Andrew Porter and he is a very good friend who is as invested in my fitness as I am. Overall, a great community to be a part of!

Source: Google

★ 5

Great gym with great people. Awesome staff that is there to help with any of your needs.

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★ 5

Great staff and awesome gym equipment makes this gym exceptional! Training here makes running the Tough Mudder easy!

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★ 5

Easily my favorite gym to visit when I'm in Round Rock. The weight equipment is awesome(Techno Gym)! I haven't seen this quality of gym equipment since I lived in the northeast. Great stuff!

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★ 5

Amazing gym! Good euipment, and friendly staff!!

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★ 5

Clean and FRIENDLY STAFF MEMBERs.
Good Atmosphere and quiet. People train and respect your space.

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★ 4

Very nice staff, small place, nice crowd.
Equipment needs upgrades but is sufficient for casual work.

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★ 5

Great gym. Awesome atmosphere to work out in!

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★ 1

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★ 1

DO NOT SIGN UP, PLEASE!!!

When I signed contract, no one mentioned about annual fee or cancellation fee. I have talked with 4 different people, they all gave me same answer: "it is in our contract that you signed. It is your responsibility to read contract before signing!!"

It was amazing to hear such exact same answer from 4 different persons.

This simply means they have simply chosen to HIDE important pricing information in contract and they BET most people will not read when they sign. They already PREPARED their pitch in case of complain.

Most important, they don't even give you copy of contract or send it by email. When I spoke to manager of Cedar Park location, she asked to come over and she will give it to me in person!!!

More, I went on site in Round Rock location, they guy I met of course gave me same pitch: "you should have read contract before signing".

I asked to cancel my subscription right away. He said: "Ok, let do it..." ... and you know what? He did not know how to do it... AMAZING! and asked me to come day after during business hour: 11am-3pm... Just IMPRESSIVE!

These are very DISHONEST people. I would have never imagined such practices still exist today where TRANSPARENCY seems to be an important value when conducting business.

Source: Google

★ 1

Do NOT sign up with these people!! They bill your account the monthly fee of $9.95 even AFTER you return they swipe card even when you opt out before the 15th of the month as they request! Then they will draft your bank account another $29.95 and call it a "termination Fee".
It is not a well maintained facility. Many of the machines stay broken for weeks at a time.
These people are crooks and are only after your money!!

Source: Google

★ 1

This is the worst gym I have ever been to. I was scammed by one of the managers. When I questioned him about it, he was so rude and disrespectful. I will be cancelling my membership today. Not worth the $5 or $10 monthly fee. There is a reason this place is so cheap.

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★ 4

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★ 2

You get what you pay for. It's inexpensive. Right now sitting in parking lot waiting for it to open because it should have opened at 8am and its 8:20am.

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★ 5

Nice clean gym that is Totally convenient with great rates!

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★ 5

So far great price, they give you 7 days to try it out. It has all the equipment you need and not crowded.

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★ 5

Great little gym for a cheap price and laid back atmosphere.

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★ 4

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★ 3

I have had a membership here for 2 years. It was only there for when the gym my HOA has for us has any issues so basically I pay them and only go when my local gym does not work. These past few months I have noticed in the beginning of the month they charge my account for my membership fee and mid month I get a 29.95 charge. I called about this and the young man told me it is my annual fee. Okay cool. It happened two more times and the number on file never has a live person answer. Just a machine. Its frustrating. Time to cancel my membership

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★ 4

Great rates! Staff is extremely helpful and friendly. I know I can always ask for help. Equipment is in working order. Comfortable atmosphere. No complaints.

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★ 5

Awesome place to train. No nonsense, has everything I need to strength train quickly and effectively on my terms, and fits my ridiculous schedule perfectly. Already up 8 pounds of muscle and people are starting to notice.

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★ 1

Stuffy, old equipment and dusty fans. Customer service has gone way downhill the past few months.

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★ 5

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★ 4

My wife and I have just completed our 1st month at the Round Rock gym. We have since canceled our membership with another local gym. My wife and I really appreciate the welcome we receive each time we workout which is 5-6 times a week. Vlad and Billy are very friendly and make it a point to greet not only us but every customer. That is a big plus for us.

Keep it up guys!

Source: Google

★ 3

Joined this gym last year with high hopes! Signed up for the "no-commitment membership", and after two months, doctor advised I can no longer lift weights. The employee was really great, agreed to stop drafting my bank account - said he would put a hold on it until February. I told him I would contact him if I wanted to get back into it and if I was released by the doctor. February comes around, they draft my bank account. I contact them and yes, they remembered and "sorry, we will refund your money". No refund. March comes around and they draft the account again, and one again, "really sorry, we will refund your money". April is here and again, they draft the account. I contact them again "I will take care of it, I will call the bookkeeper". It is a real shame that this is now keeping me from recommending this gym to anyone, because it seems to be a clean, friendly, neighborhood gym.

Source: Google

★ 2

They have a nice facility and nice people except they WILL over charge you every chance they get. Even when you call to dispute you WILL NOT get your money back. In the 2 years i used them i lost out on $150 easy. Unless you want to be completely swindled out of every penny they can get their grubby little hands on, I urge you to go somewhere anywhere else!!!!

Source: Google

★ 3

I like the value and the fact I can workout anytime. It could be bigger as the free weight area can get cramped fast. Also, maybe some more equipment (leg press machine, some Hammer Strength). Overall, I like the gym, especially on off peak hours.

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★ 5

The gym is immaculate. All the trainers are helpful.

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★ 5

I joined just at the beginning of July and this is the best gym for the value. They do offer two membership packages and for the $19.95 per month tanning is available. They offer two tanning beds and I have never had to wait to use. They also just added boot camp classes. Go check them out.

Source: Google

★ 5

If you're the kind of person thats self motivated and understand how to develop your own workout routine, get into this place and bust it out. Its cheap, clean, and they have all the basic equipment you need. But if you want to just jump on machines and try to go all over the map with your workouts you may have a hard time. Not a whole lot of cardio equipment, or machines available so they get taken up pretty quick.. but you shouldn't be on those anyways! Go run a trail, learn some compound movements with free weights, and talk to them about getting on with a trainer if you need guidance. I'm not sure what the deal is with the trainers, but after watching them work with their clients, they know their stuff!! I even picked up a few unique exercises from them by watching.

Source: Google