★ 5

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★ 5

I enjoy working out and just Moving.

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★ 2

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★ 2

Honestly the gym needs a major make over and deep clean.

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★ 2

Was reading the reviews to see if it would be a good gym to go to and use showers before work Needless to say I will not be attending.Huge franchise but they can't afford to update gym or keep it clean in a nice area?Beyond me

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★ 5

Nice Gym, Great Hours.

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★ 1

If you value respect, safety, or basic human decency, do not come to this Gold’s Gym.

I was keeping to myself with my headphones on, not bothering anyone, just trying to focus on my workout. Out of nowhere, an older man I had never met began harassing me. He interrupted me mid-set, stood directly over me to block me from continuing, and refused to move — making it impossible for me to keep working out.

At the time, I had completely lost my voice, so I couldn’t defend myself or ask him to leave. Instead, he followed me around the gym, stared at me, and made degrading comments like:
• “You don’t even know how to work out.”
• “You shouldn’t even be here.”
• “This is a waste of time for you.”
• “You should not be here.”

I wasn’t doing anything wrong — I was there to better myself mentally and physically — yet I was cornered, humiliated, and made to feel unsafe in a place that’s supposed to support its members.

What makes this worse? When I reported it, the front desk admitted they had previous complaints about this man. This was not his first time. The manager told me members are allowed to harass someone at least once before the gym will ban them.

Let that sink in:
At this Gold’s Gym, a paying member can stalk, insult, corner, and block another member — and face no consequences the first time.

This is not just bad policy. It’s negligence. It’s putting members at risk. It’s telling paying customers their safety means nothing compared to a membership fee.

If you want to spend money to be harassed, trapped, and dismissed by management, this is the place. If you want a gym that actually protects its members and respects them — go anywhere else.

This gym does not care about its members’ safety. I will never return, and I strongly urge anyone reading this: stay far away.

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★ 2

Honestly...this gym is kind of a dump. One would think it should be nicer since it's in a nice area. Nope. Weights are consistently scattered around, bathrooms clearly not being looked at or cleaned everyday. I think I'll continue making the hour commute to a planet fitness. This golds gym is just NOT it.

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★ 5

Very nice and clean!

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★ 5

I work with 2 different trainers at this Gold's Gym and couldn't be happier - Keaton and Adan cover all my needs, from hypertrophy to recovery. The gym has a good selection of equipment and weights to choose from.

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★ 5

Helpful, clean, convenient

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★ 1

Update your gym.

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★ 5

thrilled to be back to Gold's Gym! The gym is exceptionally clean, well-maintained, and has a fantastic atmosphere for workouts. The staff is friendly, professional, and always ready to assist, making every visit a pleasure. Signing up through their online process was incredibly easy and straightforward and hassle-free. Highly recommend this gym!

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★ 1

Harassment by the GM with emails sent by Gold's I owe a balance. I filed a complaint with the FTC when Gold's did not meet their deadline on May 14th, 2025 to click to cancel. I was one step ahead of them changing my visa card number due to many people leaving reviews having problems canceling memberships and constantly being billed.

Multiple times I have address my privacy being violated with Ben and his staff about people taking pictures in the bathroom when their are two signs that prohibit it. They did not enforced their policy and just say to the person not to do it again. I went to the Bee Cave Police Department a few times and made a police report because, that is what I was told to do at the Westlake location and their cameras don't work. The police made visits. An officer told me if you keep calling us and if the person is their they will make out a police report on the spot and the members will start to worry why the police keeps showing up.

Do not contact me again by email, phone, in person or writing a review. Don't even post my name. This is anonymous. I will file harassment report with the Bee Cave Police Department who already visited you. You've been warned.

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★ 5

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★ 5

GOLDS. GYM. IS. AWESOME.

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★ 5

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★ 3

Absolutely disgusting locker room. Weights are all over the place unorganized. I don’t understand why workers don’t clean up the gym floor throughout the day.

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★ 5

Golds Gym Bee Cave is a great place to workout as it is at a great location and is very affordable! ! It has all the equipment needed and offers a wide variety of fitness classes. The staff is very helpful and so are the trainers. It a favorite of lot of people and a place where you can be sure to get the most out of your time working out.

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★ 4

I5s good gym, not very busy is a plus. It can be annoying as it seems they normal is for people to use a machine or bench, then sit on it scrolling through there phone. But 4 star.

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★ 3

Mediocre first impression. Only my first visit so hopefully some change will be seen and I will update the review. Straight to the negative, the first machine I used felt under maintained, loose, noisy and didnt utilize the full motion. Second machine was smoother but felt the same and had torn hand grips. At this point I started looking around to see torn seats and more machines under maintenance. That being said, a few positive things from day one. There is a lot of equiptment, more than the images reflect. Most equiptment is in good shape especially in the free weight area. The 2nd floor is utilized for the cardio machines, which is nice being away from the main floor. The opening 5am croud wasnt bad but it got busy around 6-7.

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★ 5

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★ 5

Been coming here for 10 years

That means it’s a good place

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★ 5

Very good experience

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★ 5

Wasn't crowded a lot of machines.

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★ 5

Excellent area to stretch before & after your workout. Excellent amount of cardio machines upstairs. Excellent amount of weight machines. There's an area for free weights and a classroom; I've used neither, but they're most likely at least adequate.

The only issue: The locker room, especially the shower, area needs an upgrade - it's kind of gross.

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★ 5

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★ 5

We are lucky to have many Gold’s Gyms in the Austin area, but the one in Bee Cave is by far my favorite. The equipment assortment and layout is great. I love the high ceiling and tons of natural light. The staff here are very friendly and helpful and this gym is always super clean. The friendly staff and members make this Golds a true fitness community.

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★ 5

Was out of town and came in for a drop in. Friendly staff. feels a little bit dated, but there for the workout not the decor. Equipment seemed decent, if somewhat worn (I was there primarily for a rowing workout and the C2 rowers upstairs have seen better days and have not been well maintained). That said, deserving of a good rating as it was what it should be!

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★ 3

This location is not the best compared to other locations in the Austin area. It is extremely crowded, and there’s not much space to use free weights. There is a room in the back with pads that you could use. It’s a fairly clean facility. The sauna is the smallest sauna I have been to out of the Golds Gym locations around Austin. The employees aren’t as kind at this location either.

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★ 5

Same people there for years...says alot!

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★ 5

This gym is absolutely top-notch, with plenty of space and all the equipment you could need for a complete workout. Whether your focus is on strength training or cardio, everything is well-maintained, modern, and readily available.

What truly sets this gym apart is how much better it is compared to Anytime Fitness in every way. The staff is incredibly welcoming and attentive, and you genuinely feel like part of a community—or even a family. The sense of belonging and camaraderie here is unmatched, making every visit a pleasure.

Highly recommended for anyone looking for a gym that offers not just excellent facilities, but also a supportive and inclusive atmosphere!

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★ 1

They will con you if you attempt to cancel.
You’ll call and get the run around and they will buy as much time as they can to get your money even though you’ve notified them already or make some reason how they can’t cancel without you being present etc. It’s 2025, keeping things this hard
To cancel is intentional and unethical.
Then you’ll cancel and forget to check for your confirmation and they continue to bill your for 6 months before selling your debt to a collector with no notice or opportunity to defend yourself.
Snakes.

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★ 5

The gym is perfect for me. I stated pickles pickleball a few months ago, and I realized how important strong legs are. This squat machine was critical in therapying my legs back to strength. Your back are forced straight, and you can control the resistance. You can also vary your leg separation. Wide stance or narrow. That is the important part.

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★ 5

I’ve been to several Gold’s all across Texas and I can confidently say that the staff at this location is by far the kindest and most knowledgeable. On top of that, the facility is always clean, has a great selection of equipment, and has never been too crowded for me to get a good workout in. No complaints at all!

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★ 5

I’ve been a member for almost seven years now. The current management team does a great job of keeping things running smoothly. Any equipment issues are addressed quickly. Front desk staff are always friendly and helpful. If you need a personal trainer I highly recommend Adon who I’ve found to be highly knowledgeable, attentive and supportive in helping me get past some old injuries and surpass my fitness goals this past year. Theres plenty of equipment and classes for all abilities and fitness levels

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★ 5

great gym with crossfit and sauna 👌
Leslee is great

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★ 5

Golds in Bee Cave is an extremely well run gym. Always clean, always stocked (hand sanitizer, paper towels, etc). Staff is friendly and always timely with any need. I’ve been going here steady for a year straight and I’ve never once had any issue. It’s rare that any equipment is broken down. If it happens, they fix it quickly. I have zero complaints. I would recommend to friends and family alike. Great gym!

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★ 5

Gold’s Gym Bee Cave is a great Gym. The staff is friendly and it has an overall good vibe. Plenty of equipment for any type of workout, large locker room, showers and sauna. There are several side rooms with equipment if you prefer a more private workout.

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★ 5

Good gym for a good price. If you want a fancy froufrou gym go spend 3-4x more somewhere else. If you're looking for a solid gym that's got everything you need for a decent price then you can't beat Golds Gym. If classes are your thing, many of them are included in your membership. Their GoldsFit classes are fantastic, best workout for the money.

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★ 1

Red flag, you enter the program thinking it is easy to cancel, very disorganized, I spent 2 months trying to request cancellation, after canceling they kept charging me and now I am trying to get my money back... so frustrated!

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★ 1

Not friendly towards postpatrum mothers. Would not me babywear my sleeping child when I work out so I can get healthy postpartum. They said it was a safety issue, I completely disagree. This is discrimination.
Been to other gyms in the past wearing baby and had no issues.
And people wonder why it is hard to get back in shape after having a baby.

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★ 1

BEWARE!!!! SHAME ON YOU GOLD'S GYM!!! Apparently if you move to a city/state that does not have a Golds Gym anywhere with in 100 miles, you HAVE to go in to the BEE CAVE location and cancel your membership. I moved, found out there are no Gold's here, so I called the corporate "855" number and was told they can not cancel on the corporate line I HAVE to go to the gym. I live 1,254 miles away, soooo that's not an option. I called the gym 4 times and the desk workers said they can cancel it, but a manager will have to call me. I NEVER received a call back June, July, August, but got a NASTY call and email saying I owe $120 in dues and late fees for a $19/month membership I have had for 11 years and attempted to cancel 4 times since I moved in June. In the letter they are threating to "CANCEL" my membership.. Well Gold's... PLEASE CANCEL IT. We are living in an economy of parasitic companies where businesses like Gold's thrive off this autopay and make it difficult to cancel. Again, SHAME ON YOU GOLD'S GYM.

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★ 5

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★ 1

I’ve been a loyal member of golds gym for a while now, but I have been extremely disappointed by their need to tack on unnecessary fees lately. It’s awful to ask somebody to pay $80 for a one month subscription , all because of a $50 annual fee. I simply do not understand why the clause exists, and why I cannot just pay the monthly fee of $30 or $40. I’m a student who comes home from college during the breaks, and it’s becoming increasingly unaffordable for me to continue going to this gym. This annual fee adding up to a total charge of $80 for one month is going to the reason I’m highly unlikely to be a golds gym customer again.

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★ 5

I like being able to get in and out.

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★ 4

Good gym with a good amount of space and good rates. A pretty basic Gold’s with opportunities for upkeep, like painting in the stretching / mat area. Otherwise, nice people and good gym.

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★ 2

Lot of equipment, poor hygienic conditions. Reeks bad odor

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★ 5

I just recently joined and I’m loving the experience so far. The weight room is huge with ample squat racks and bench presses and machines I’d never seen before. The staff is super friendly and Keaton the personal trainer I worked with is very knowledgeable (and jacked). I look forward to making gains here.

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★ 5

Love this gym! The staff is always friendly, Keaton and Leslie are great examples of the Gold’s Gym brand…Ben the GM great guy! Very approachable and friendly. Club is always clean no matter what time it is. Definitely visit this club if you are in the Austin area!

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★ 1

They sent me to collects after cancelling my account over a $25 "late fee" .... not over unpaid dues... a late fee they decided to tack on for a reason I still don't understand.

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★ 5

Exceptional staff.
Exceptional personal trainers! I highly recommend Adan.

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★ 5

Just wanted to give a huge complement to Alexa. Not only is she super friendly and a pleasure to speak with, but she is also the most proactive and responsive manager I have interacted with since joining Gold’s back in 2003. She quickly resolved several issues that have occurred over the past few months and does an excellent job of keeping the gym clean and orderly. In addition, I would also like to say that Sarina is very pleasant and welcoming at the front desk.

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★ 5

5/5 simply because I’ve seen it all, having both worked at and been a member at multiple health clubs across the country.

Affordable and not painfully crowded.

Equipment selection and availability is just right for my needs.

The gym is as clean as any other gym with similar amenities and given the volume of use. Locker rooms, gym floor, sauna and equipment all appeared in good order and there were plenty of stocked cleaning stations nearby.

Thx, M Dunn

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★ 3

Staff is great, it’s always clean. But the gym etiquette among members is so sad. People do not wipe machines when they are done, they don’t put weights away. And it’s always always always over packed with people.

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★ 5

Love it, miss it. For a while, there were problems getting equipment fixed, but it really is up and running well now.

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★ 5

This is a great gym! They have quite a few machines here that I haven’t seen at other gyms. Also, it doesn’t get as crowded as some of the other gyms that I go to. The staff are always friendly and helpful when needed.

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★ 5

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★ 5

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★ 5

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★ 2

Go elsewhere.
Soo many rude, self-entitled gymrats at this location - most slam weights down hard and don’t give two hoots about those of us who Don’t Wear earphones!!
Many seem to be clueless about gym courtesy. Or sanitation.

People dont clean or wipe after themselves either or cover their mouths when they cough.

On breaks and summer, the high school kids hang around trying to look cool sitting on equipment that we members pay for and they just stare at their iPhones. Just an icky self-absorbed
crowd.

THE NOISE POLLUTION IS HORRIBLE!!
Today for an hour, THERE WAS A GUY BUILDING EQUIPMENT WHILE THE GYM WAS FILLED AND CAUSED SO MUCH STRESS WITH THE LOUD DRILLING, RATCHETING AND OBNOXIOUS NOISES HE WAS CAUSING WITH HIS TOOLS. YET THE MANAGER SEEMED LIKE HE COULDNT BE BOTHERED.

Front desk staff are quite welcoming but the mix of members and overall environment isn’t too good. .not many seems to have manners at all.
JUST A LOT OF THOUGHTLESSNESS WE HAVE OBSERVED AND EXPERIENCED.

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★ 3

I usually use this location for my backup gym. The locker room is usually small as compared to other Gold locations. The equipment is setup tight together.

There's another adjacent area of the gym, were the A/C wasn't been operational for sometime and a industrial type fan instead is being used. Although, the gym does appears clean, many guests don't bother to wipe down the equipment after using it. Usually during the day it's often crowded with students from the local high school.

Equipment is occupied by people sitting using their cellphones. Oftentimes you'll see small loud groups talking and socializing. However, both the staff and trainers are friendly and knowledgeable.

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★ 5

Super clean and no wait time to use equipment!

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★ 5

I’ve been attending this gym for around a year and a half now, and I can confidently say it is one of the best in the Austin area. The combination of amiable staff, various machines/benches, the wide selection of cable attachments, and a lively community make this gym the gold standard of muscle-building gyms.

From a purely muscle-building perspective, this gym beats the YMCA, Lifetime Fitness, and Westlake Gold’s Gym. Its equipment is well-stocked with plenty of static bench variants, two decently kept Smith machines, and plenty of squat racks. Furthermore, there are plenty of cable systems, a wide selection of machines for every muscle group, and some boxing bags. If dumbbells are your thing, multiple sets of lower weights and some higher weights reach up into the 130+ range, with plenty of static and adjustable free benches to accommodate.
I also appreciate the well-thought-out equipment placement in this gym; the benches are not too close, nor are they sporadically spread out. If you need some water, there are also many fountains, although some are colder than others. Its 35-40 dollar price is the best option for anybody looking to effectively build muscle for a fair price.

However, the best aspect of this gym is its staff and community. The staff here is exceptional as well as helpful. They initiate conversations, actively listen to what their clientele says, and provide thoughtful responses. Two staff members, Jaq and Keaton (hopefully I spelled their names right), are outstanding. Jaq is an all-around fantastic dude; he’s nonjudgemental, always has a bright smile, and frequently starts conversations with me and other gym members. Furthermore, my conversations with him have always been genuine; he seems to honestly care about the people he interacts with. Moving on to Keaton he is a knowledgeable and respectable staff member; he is always willing to help other members and provide in-depth feedback to their questions. Similarly to Jaq, he is well-mannored and kind to those who walk up to the desk. This is not to say the other staff isn’t kind either; these guys just stick out to me.

The community is also quite accepting, with plenty of nice and mindful people who frequent the location, and the sour interactions I did have were from people who don’t frequent that gym (I haven’t seen any of them since our interaction). I can’t speak on the personal trainers or the classes, but I imagine they’re pretty decent.

Generally, as long as you follow the rules and apply some common sense, you’ll never be approached by the staff or called out by other gym goers.

Now, this wouldn’t be a complete review without a few minor complaints, so here they are: I find that the lids for the wipes often tear the wipe and get stuck under the restrictor, causing you to have to open the thing or just find another station (stronger wipes might help). The Smith machines are slightly gritty, so it might be time to oil up the two safety drop bars. As with any gym, more 45 plates always help as well. Lastly, there seem to be a few unused machines due to their being better alternatives, newer models, and or the machine itself is a little too niche (the bar climb machine). I understand money doesn’t grow on trees, but I feel these machines could be replaced with different or newer machines.

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★ 5

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★ 1

Stopped going and forgot about my gym membership well for some reason my subscription to the gym instead of being cancelled because it wasn’t being used for some reason added up to a debt and went to collections. This is stupid any other gym or subscription if you stop using it it cancels itself not marks itself as a debt

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★ 5

Clean and professional gym.

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★ 5

Great value

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★ 5

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★ 5

Excellent gym. Excellent professionals.

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★ 2

gyms nice and faculty great. folks always on their phones sitting on machines. majority are inconsiderate.

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★ 3

I have been going to this gym for a while and I like it I just don't like the fact the same cardio machines are always under maintenance. They are repaired and then they go under maintenance......I think will be better buying brand new cardio machines in specific in those that are always repairing in the treadmills and escalators

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★ 5

Nice clean gym, friendly staff A+

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★ 5

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★ 5

Great Gym

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★ 5

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★ 4

It’s a good gym, one of the few in the area. The equipment and staff are great. It’s well air conditioned too.

Areas for improvement: 1) wifi strength 2) the locker room is a bit dingy and could use modernizing. I generally shower after my workout and prefer a fresh and clean locker room, the sauna could be bigger too. The gym could possibly build cubbies for people who don’t use the facilities and a nice locker room for those that do or have an executive locker room that provides more luxury for a higher membership fee.

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★ 5

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★ 4

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★ 4

Good gym friendly staff and clean gym only drawback no pool for swimming.
Got a good workout 💪 today.

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★ 5

There was an issue with worn pads.
Benjamin arranged for a prompt remediation of the issue

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★ 1

Probably going to have my membership cancelled for writing this, but I can't in good conscience simply sit back after what happened today.

I'll preface this by saying I'm usually never someone to write reviews. Simply not who I am, but after today I'm as confused as I am offended.

A gentleman I routinely attend church with asked if he could start coming with me to the gym as he wanted to get in better shape and wanted a workout partner. I was thrilled that he wants to prioritize his fitness and get in shape. We started working out the following week and shortly after the first day, Ben and Kevin approach us and ask if I can step aside to speak with them privately. I gladly agreed, and to my confusion, they start berating me with false accusations of being a personal trainer and poaching their members. They told me about an "out of house trainer" policy and how that places tremendous liability on the gym. Completely understand, no argument there. My confusion lies in that I'm not a trainer, nor have I ever held a certification, the gentleman is personal family friend whom we've known for months, I was not getting paid, and we were completing the workouts together.

I was then told that a write up would be done and put in my file and that if I was seeing working out with another individual at any point again in the gym that my membership would be terminated.

Here lies my confusion - upon looking around, there were at least half a dozen pairs working out together. These ranged from high school aged kids, to couples, to older individuals.

After asking for clarification that I would no longer be able to work out with another individual in any capacity, I was told that is the case and that my membership would be terminated if caught. However, that they "were always hiring, and if I wanted to come work for them they would be more than glad to hire me as a trainer."

After being a golds member for several years, I think it's time to find a a new gym where the staff doesn't berate the members with false accusations and threats.

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★ 5

Mike Miller is the best trainer that has worked with me at Gold's. He is patient, knowledgeable and experienced. He customizes his training to fit his client's needs and limitations.

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★ 3

Decent equipment, moderate traffic.

My one gripe is the sauna is weak. I’ve seen golds saunas get up to 190Fs. This one is 155F, which is more of a waste of time than anything 😆 barely breaks a sweat. Please turn the heat up.

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★ 5

Fantastic drive here . Awesome front desk people ,equipment in tip top shape, my go to Golds Gym and I've been to all in Austin

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★ 5

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★ 4

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★ 5

A bit small but Nice gym cool vibes 👌

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★ 5

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★ 3

Cross fit classes listen to junk music (country today) and turn off all other music for the rest of the gym? Why is that small little area allowed to so this? I go to all of the Golds in Austin amd San Antonio and thia facility is in the bottom 50%.

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★ 5

Great atmosphere + Solid variety of equipment + Good layout = Happy to be a member

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★ 5

Nice gym, friendly staff, clean environment

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★ 4

Solid with tons of free weights.

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★ 5

This is my favorite Gold's in the greater Austin area. Staff and trainers are cool. I'll exchange dad jokes with the gal at the front desk. This reminds me... What did the fish say when it bumped into a wall? Dam.

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★ 5

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★ 5

Great gym. Pretty busy most days, except on Sunday. There are plenty of choices with equipment and machines. Staff is helpful; gym is clean.

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★ 5

Great gym

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★ 5

Every since new management stepped in there is a SIGNIFICANT difference. The employees seem more comfortable and professional. Blonde lady had such a sour attitude to many paying members including an IFBB Pro guest I had visiting. We were just lifting weights, minding our business while being uncomfortably observed by an insecure woman making unfriendly eye contact and she never once spoke to us. Please keep this positive environment!

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★ 5

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★ 1

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★ 4

We sweat here.

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★ 1

This gym is so outdated and it’s dark and depressing in there. Not to mention they don’t know how to handle money. They have overcharged me so many times and continue to try to charge me even though I have provided proof that I already paid and my membership is canceled. Do not go here. Go to HCI it’s so much better.

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★ 5

Since the new management has taken over, both Ben and Kevin are always cleaning up, restocking, helping customers. They care about the place, rearranged some things to make it more functional, and listen to any concerns we have with the gym. They are always looking to make the place better and that’s all you can ask for.

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★ 3

The gym has every equipment you need but the locker rooms are nasty and there is no pool so that’s why I give it a 3 star!

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★ 5

Very good facility for the price point.
Should have been better on cancellation policy :).

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★ 5

The MXM, Kevin, is very friendly and helpful. Clean facility, great gym overall!

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★ 5

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★ 1

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★ 5

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★ 5

Silver sneakers is the best.

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★ 5

Clean and organized Gym. Not too many people after 8:00 p.m., CST.

Got a good month to month membership deal, Online.

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★ 4

Good classes and instructors! They stopped locking up two sets of weights forcing everyone to go to one rack for weights during a pandemic requiring masks and a 6 ft distance from one another.

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★ 5

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★ 5

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★ 5

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★ 5

Un buen lugar para disfrutar de un buen baño y hacer una rutina de ejercicios

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★ 4

Hay un trabajador que no es amable con la gente un chico kmo de 19 ajos

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★ 5

Best gym in Bee Cave! Wonderful staff, great equipments.

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★ 5

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★ 4

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★ 1

Not sure what's going on with your company. Came to try out the gym based off of internet marketing that reached out to me about a free 7 day pass. Set an appointment and showed up. The two people at the front where very rude and acted like I was lying; even with me showing them the texts between me and Corey. Didn't ask to speak to a manager or anything just told me they didn't know what I was talking about and they couldn't help me. This is very upsetting and a waste of my time. Your marketing team and sells team should be on the same page. I will be going to another gym based off this bad first encounter, wouldn't want to spend my money with your gym.

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★ 2

The low reviews around cancellation and billing procedures are spot on. I suspended for 3 months during Covid lockdowns a couple times. After the last suspension, they stopped billing for 6 months and resumed without my permission. When I went into gym, as they insisted instead of the phone, they offered $15 monthly to hold same rate but didn't follow thru and charged regular rates. This prolonged later cancellations and allowed draws.

I cancelled after 18 years and don't see going back.

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★ 5

The staff allowed us a free pass to try the facility. The multitude of equipment, accessories and the staff’s amazing attitudes made us sign up that same afternoon.

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★ 5

The weights are heavy and the people are courteous. What else do you want?

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★ 5

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★ 5

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★ 4

It’s a nice and clean gym. It’s always pretty busy though. Not overcrowded but just very active. Saturday afternoons are a little slower.

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★ 5

Came to this location for almost 2 weeks! Cameron assisted me, very friendly guy, thanks for always providing great customer service!

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★ 5

Good selection of equipment for just about any variety of workout.

Friendly staff, clean gym, great hours -- Everything I'm looking for as a casual gym-goer.

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★ 5

Good

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★ 5

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★ 5

Golds fit is awesome here. Can't say enough good things. Adan, Blaine, and Michael are great and push you to the limit. Those are the only instructors that I have had so far. All have a different style, but they are all great. It's a great way to workout all parts of your body. I feel great after doing these classes for about a month now. Look forward to these everyday

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★ 4

This gem is super clean, lots of people using it but lots of equipment still available. Tons of new equipment really nicely Is set up to easily use without feeling crowded. Tons of good options for group fitness including a crossfit like option, yoga, weight classes

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★ 5

This is my favorite location in South Austin. The free weights can get a bit tight sometimes but there is such a wide variety of machines that it makes up for it. Good vibes here.

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★ 5

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★ 5

Great facility. Staff are constantly cleaning equipment etc.

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★ 5

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★ 4

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★ 2

Most of the staff are nice and professional. Five stars.
Good upkeep and maintenance. Five starts.

Two star for the management and its billing practice. They are not doing their job when it comes to membership cancellation. My wife cancelled her annual membership 7 weeks ago, but last week they renewed her membership and charged for another year. They said it was their mistake and could be taken care of. I waited a week and nothing has been done. And even worse, now they are saying they couldn't find the cancellation request. I have the confirmation email they sent me after the cancellation. How can they not get strait this simple process? Even if someone drop the ball by a mistake (with the benefit of doubt) why would the management and the corporate office just leave the ball and not pick up and fix the mistake?

This is second time I am going through this. When we tried to cancel the membership a year ago, they told us to come back later since there were a couple of months left on the annual membership. When we came back, they said they could not cancel it because the manager wasn't in the office. A couple of weeks later it was renewed. We wasted whole annual membership just because of their unwillingness to accept simple cancellation request.

Enrolling is a breeze. Why not make cancellation easy like that? Learn from Netflix and Disney. Easy cancel policy actually brings back people.

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★ 2

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★ 5

Hasn’t ever been uncomfortably busy, clean, good selection of equipment, and equipment is organized well, staff is always polite.

Also there’s a McDonald’s right around the corner to test your will power when you leave.

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★ 1

Member with Golds Gym for 25 years plus (family plan). I have had it! Started billing me without my permission, had it on freeze due to Covid-19. Now they are saying masks not required in the gym. Also they keep minimizing the space in the gym for other paid services, meanwhile I getting billed for the same amount. Just cancelled but of course I will get billed another 30 days because they make it impossible to get anyone of the phone to cancel.

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★ 5

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★ 5

Great place with competitive pricing.

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★ 5

Great...🙏💪👍

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★ 4

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★ 5

I've been a member of Golds for about 6 years now. I've reviewed several. This one is my favorite I've ever worked out at. it's not the biggest gym in town, but it's got all of the best equipment. The smith machines are smooth, and all the equipment if very well maintained. Distancing and sanitation guidelines are followed here a lot closer than other golds in town. My best part is being greeted by the front desk attendance when you walk in. You're acknowledged by name on the way in and on the way out. Rayne and the rest of the staff are super nice and awesome at their jobs. These people put themselves at risk working in a gym, and they show up everyday with a great attitude and a smile on their faces.. You can still see it even with a mask on, and that's really amazing !! Thanks Golds Gym Bee Cave, you guys are killing it

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★ 5

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★ 1

I signed up and went 1 time in November. It was a free trial and then was billed for a month. Ok. I came down being sick and had a cancellation letter hand delivered so I won’t be billed anymore, I’m sure on a camera, middle November. They have continued every month to try and auto charge me 2-3x a week. It was in my PayPal card account so I have not seen these 60+ attempts to charge me since November until recently. I don’t understand my account was closed they specifically said after receiving letter yup you’re all good, and nobody there can fix it. I’ve spoken to 3 different people and keep getting a 866 number that nobody’ answers. Trust me all the other reviews are true regarding billing. I’ll be taking this up to corporate, and as high as I need too. I went one f’n visit months ago and they billing me and are just “sorry can’t help” I hope they see this too. Someone will be held accountable. You can literally see I’ve scanned in one item months ago yet the logic is oh well yeah we can’t help. How? Nobody can see oh ya this guy came one time let’s get this straightened out. TRUST me that office will be held accountable. Stay the F away from here

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★ 5

Clean and very Covid protective! Personable front desk, and highly skilled Personal Trainers!

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★ 5

THIS is the location to go to if you care about being safe right now. The employees generally care enough to say something, and most gym-goers are following guidelines well. Some do pass close, and a few lower their masks at a machine, but the Belterra location has more than half the attendees walking around not properly masked, or huffing on the aerobic machines in the CENTER of the floor with no mask on. This gym's layout keeps everybody spread enough that it already is safer. I know the parking lot looks a full often, but I believe this is my safest Gold's around.

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★ 4

Good gym to work out at. Would’ve been nice to use a Crossfit rig but we weren’t allowed since I guess it’s for special classes only. The gym has a nice layout with the cardio machines on the second floor.

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★ 1

The worst customer service I've ever experienced by far, would never recommend.

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★ 4

Friendly staff
Good equipment

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★ 1

When employees ask two people who live together, not be next to each other. They should definitely practice what they preach. All golds gyms employees, we're on hanging on each other. NOT 6 feet apart. Giving back rubs. I completely understand that there are guidelines but when the employees are not doing what they are asking of members that Is not professional.

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★ 5

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★ 5

I truly been to many gyms but this one by far is the best experience and equipment needed!

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★ 5

Clean gym, great equipment, great place to workout

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★ 5

I like it here. The place is constantly clean and updated. I wish that they didn't constantly announce the same thing over and over and over using the intercom but I'm sure it's some kind of company policy. The people don't bother you and the place is clean. Working out with a mask on sucks but if you don't have a home gym what else are you gonna do?

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★ 1

Asked to cancel my account to avoid the upcoming fees - they took so long to execute it that I still got charge even after they said they'd take care of it immediately

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★ 4

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★ 5

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★ 5

Clean!!!

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★ 5

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great comedy acts ~2:30pm on the daily! Nice to sit up on the balcony and watch people who don't know what they're doing 👍

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★ 3

I was very disappointed in this Gold’s location. I provided feedback to Management on a few occasions and they didn’t care, offered some lame excuse, or blamed it on maintenance or corporate. Recently, Management reached out and solicited feedback. They actually seem to care now. I’ve noticed a few improvements and have adjusted my rating to 3 stars (from 1 star) as a result. If I notice continued improvement, I’ll adjust the rating again.

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★ 4

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★ 1

I cancelled my family account back in October of 2019. My daughter (under 18) was "attached" to my account and I made it clear that I wanted the entire account cancelled. Five (5) months later and multiple phone calls to both the Bee Cave gym, the Associate Manager, and corporate, they are still bombarding my email saying my account is overdue for my daughter's membership. I was told they would handle it, but it has never happened. Customer service? The WORST! If I could post this one zero stars, I would.

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★ 5

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★ 5

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★ 3

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★ 4

This Golds Gym has an Octane 8000...the best ski simulator ever ! They would get 5 stars if their other machines were maintained... photos of the gym are not permitted so no photos to add.

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★ 4

Definitely the best Gold's Gym around Austin. The staff is always friendly and helpful. The equipment is up-to-date and the sauna is pretty ideal.

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★ 4

I workout here all the time. The staff is very friendly as well as the other people who go here to workout

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★ 5

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★ 5

My go to gold's, usually pretty busy but enough space to get a workout in if you have alternative machines or exercises. The kid's club staff is great and my wife and I frequently bring our kids here to play.

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★ 4

Has a large variety of different machines you gotta love Gold's not the cleanest place in the world definitely has plenty of iron. Sauna is out of the movie of the lambs super dirty and cold. You better make a new checking account for this business because it’s easier to get WiFi in prison then to have them take you off your credit card

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★ 4

Great gym. A large amount of machines and weights. Very clean.

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★ 4

I like Gold's, but this location was much busier than my usual location. Good selection of equipment though.

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★ 3

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★ 1

This is the dirtiest gym in the area

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★ 5

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★ 5

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★ 5

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★ 4

Only thing missing is a pool, otherwise this gym meets my wife and my needs. My wife loves the aerobic classes especially the pump class. I'm pretty much just into the bike and treadmill for aerobic and weight machines. They have Gold's and large free weight area fit for the serious workouts. There is child care and a small women's only area. There is a large staff of trainers , some of whom has been there longer than the 13 years I've been going.

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★ 5

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★ 1

Worst customer service I’ve ever experienced.

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★ 5

Excelente gym!!

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★ 1

I would not recommend. Worst customer service I've ever seen.

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★ 1

We live in Bee Cave. My wife and I both had issues with injuries and not being able to recover money for months we couldn't work out. I had an injury and couldn't work out, no money back returned to me for months missed. They were really bad on any kind of reimbursement for time lost due to documented injuries for both my wife and I. Granted at the time of injury I should have contacted them but it was the last thing on my mind. Yet I had documentation both on the times of injuries and was unfairly NOT reimbursed for the time I couldn't use the gym. Actually, we had the reimbursement issue with my wife as well. She had a Liz Franc fracture and couldn't get reimbursed for months lost and had documentation provided on the time of injury and the fact she couldn't work out as well. Add to this the gym offers no discount for those 65 or over. We will try another gym.

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★ 5

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★ 1

Don't apply here

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★ 3

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★ 5

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★ 2

The facilities themselves are fine. But it’s filled with what seems like high school or college students. They make the experience very uncomfortable (and I’m not even that much older than they are). It’s the behavior that’s ridiculous — not just talking loudly, but taking photos IN THE LOCKER ROOM WHILE PEOPLE ARE UNDRESSING! Isn’t that illegal?!?!?! (I’m not even talking just one person either; it’s like a gym for kids.) I won’t be back to this location. I don’t know why it attracts such a disrespectful crowd, but I’ve never experienced this in a gym franchise.

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