★ 1

It is not gold’s gym
The lady inside was really rude when i asked about the place i said it looks like gold’s gym she replied very rudely and said go to gold’s gym this is not gold’s gym

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★ 1

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★ 1

This place (Gold’s Gym) Tech Ridge
has been closed permanently for
a long time and google keeps posting
it as opened. Google needs to wake
up and update from all the entries
telling them it CLOSED PERMANENTLY.

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★ 1

PEOPLE THIS SIGHT IS PERMANENTLY CLOSED. NO LONGER IN BUSINESS. STAY OFF PROPERTY AS PER SECURITY

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★ 1

THIS LOCATION IS PERMANENTLY CLOSED. Have some respect for your customers and keep your Google Maps listings up to date. I signed up for an online membership thinking I could come here.

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★ 1

Tried going in the morning at 5am and a dude in a white truck outside the gym was asking me if I needed help. I was confused since it says on here that the gym is open at that time. Trying to figure out what’s going on and if it’s actually closed indefinitely.

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★ 1

Says it’s open but it’s closed for good

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★ 1

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★ 1

Gym closed, no one picks up the phone. Did not have the decency to update their google or Facebook pages.

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★ 1

This gym has the worst customer service I have ever experienced. I signed up for a gym membership and had an accident and was never able to make it in the gym they still charged me for the month and then they cancelled my membership on the 4th of the month and still charged me for the whole month month. Mind you I never stepped foot in that gym once or used their equipment. When I talked to the manager they provided zero customer service and told me that they weren’t going to refund me at all even though I never used the gym one time.I have never experienced this with any other gym membership. They just take your money and do not care at all about the customer. It’s only about their profit and how much money they can get out of you. Do not go here find a gym who actually works with the customer and provides customer service and cares about people.

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★ 4

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★ 3

Closing March 25 2022?! Why! it's a great location.

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★ 4

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★ 4

It is JUST okay.

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★ 5

Just moved to a new place and now this is my new gym.Love the cardio cinema and locker rooms.

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★ 1

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★ 4

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★ 5

Great gym. Bodyjam is a really great class on Monday nights at 5pm

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★ 4

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★ 5

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★ 5

The gym for the price is amazing. If you care about being boujee this is not the gym for you. This is a gym where you have everything you need to build and become strong. They do attempt to get new equipment and keep it functional for the most part but even now and then there is a machine down for maintenance. Also this gym gets way to packed at 5pm. I've been here mornings and lunch times and afternoons and I prefer lunch due to it not being too busy. Gold's Gym by day, God's Gym by night

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★ 5

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★ 1

I would have give this place a 4 star rating if it wasn't for the nightmare to cancel a membership. This happened a year ago my wife was sent to a debt collector even though we cancelled our memberships and had proof. Luckily this issue was fixed but I would not recommend a place that would rather mess with your credit score rather than call you or talk to you if there is a discrepancy.

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★ 5

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★ 5

Good gym with amazing people at the desk.

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★ 5

Good place to workout, great environment.

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★ 4

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★ 2

As a golds go, this one is pretty trash. Equipment is eh, no sauna, smaller, warm up area is trash, warm up equipment eh. Okish at best

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★ 3

Does anyone answer the phone? Called on multiple occasions and no one picks-up.
Update: Finally received an Answer. Olivia picked up and she was Excellent. Her customer service exemplified what Gold's Gym stand for.

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★ 5

Staff here are very welcoming and great equipment here.

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★ 3

Never open on time on weekends

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★ 5

Un lugar muy limpio y recomendable

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★ 4

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★ 4

Great place always clean and nice staff.

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★ 5

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★ 5

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★ 4

Nice place decent weight sets

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★ 5

Always a beautiful atmosphere, with mindful people. Staff is always on point and always willing to help. Big shout out to Mark (GM) for always keeping the gym looking A1

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★ 4

Sometimes it's a bit too crowded, other times it's fine. Equipment is alright too

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★ 5

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★ 5

I love this gym, I go every morning as soon as they open at 5am. It's one of my favorite parts of the day

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★ 4

Always clean !
Not too crowded when I come !

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★ 5

Great Gym very informative employees thank you for a great workout!

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★ 4

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★ 5

So much equipment for specific muscle groups!

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★ 3

I would feel better if everyone would wear a air mask. We have a surge going on now that is worse than last year.

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★ 1

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★ 5

Great gym!

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★ 5

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★ 5

My favorite gym, been a member for years.
I tried other chain-gyms but none compares to Gold’s specifically this location!

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★ 5

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★ 2

The machines are not updated and need maintenance.
The squat racks are too close to each other. Also, the bar is too small for it.
The deadlift squad is not aligned with the mirror. Wow. Easy fix.
Many Machines have bolts lose.
Not a great variety of machine for legs.
Bicycles upstairs are complete out of maintenance. Handle loose and making cracks on the pedals.

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★ 4

Not too crowded , but machines feel like they need to be replaced . Still work just rusty, but hey if you like that extra resistance it's nice .

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★ 5

Just love it 😁

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★ 3

Need to fix equipment in the cardio cinema

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★ 5

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★ 5

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★ 2

Very unhappy that the pool here has been closed for so long. Apparently it's a decision by the new corporate owners of Gold's Gym.

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★ 4

Very nice gym. I just hope that the equipment inside of the movie theater are working, because only few are working.

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★ 3

This gym is OK, have been to other golds around town with upgraded and a variety of equipment. Gets the job done, but could use newer barbells and machines. Limited open spaces for stretch/abs/kettlebells.

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★ 2

Classes are great!
Both Sauna & Pool is closed.
Gym is pretty outdated.
For the amount of hours this place is closed its pretty dusty not very well kept.
Not many cleaning stations.

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★ 4

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★ 5

The facility is very nice and we'll kept. Great staff and awesome location in town.

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★ 1

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★ 1

Used to be good. But now, the pool and hot tub and sauna have been closed for a year and a half. But they still charge the same monthly fee. Also, check out the basketball gym floor in the attached pic. Definitely a hazard

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★ 5

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★ 3

Good equipment, spacious, and super nice employees. This place is filthy though

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★ 5

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★ 4

Muy bien.

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★ 5

Love it

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★ 4

Great gym. No complains.

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★ 5

Great place especially when empty

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★ 2

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★ 3

Decent equipment, but super busy. Hard to get the workout that you want in

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★ 5

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★ 1

This seems to be the only Austin location that does not have their sauna or pool open. We've had to go out of our way to other locations in the area just to utilize these amenities (which we pay for). Seems ridiculous that Tech Ridge hasn't made up their minds yet on what to do with these areas.

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★ 5

Love the cinema room where I can walk and watch movies :) it's never too crowded and everyone is always really really nice

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★ 4

There are backpacks on the floor even though sighs are posted like on every wall they don’t enforce the rule talk about a trip and fall, watch were you are waly

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★ 4

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★ 1

I am member,but my payment is every fifteen days but some months I am pay 3 times,is ridiculous!!

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★ 5

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★ 2

Average gym with lots of equipment but feels claustrophobic. Leaving a bad review solely because I found a bloodworm in the shower, which makes me question just how clean this gym is. Cheap membership is the greatest upside.

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★ 5

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★ 3

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★ 4

Basketball court. No sauna or pool open currently. No heavy bag available

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★ 1

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★ 5

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★ 5

Fantastic, layout.

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★ 2

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★ 5

Staff is friendly, great equipment
Sad to see bad reviews on here because people are so bothered by someone not wearing a mask in a GYM.

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★ 5

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★ 5

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★ 4

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★ 1

im having to look for other gyms becuase this location does not offer as many group classes as other gyms. very disappointed that they dont offer various excersise classes that other gyms do, throughout the day, to meet the need of people's diverse schedules. this is a great gym but becuase they dont offer classes throughout the day, i have to look for other gyms

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★ 1

Says that the gold opens at 7am. Currently waiting 15 after 7 and no one here to open the gym. Terrible!

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★ 5

I’m giving this review solely because they allow me the option to not wear a mask during my workout.
Thank you!
👍

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★ 1

There’s a sign in the door to wear a mask but the guys at the desk wave them in when they ask about wearing a mask. Careless and stupid.

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★ 1

It is a pain to cancel, they charge anual fee even I could not use the swiming pool for the whole year. Worst experience with a GYM ever.

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★ 4

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★ 4

I don't like when people complain about covid-19 guidelines and how they need to be more safe , this is very simple if you are scared to get covid then stay home or work out outdoors then use some common sense

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★ 5

Always good

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★ 1

Unfortunately I have to say goodbye to Gold's Gym due to theft. I've been victimized three times at Golds, two locker break-ins and now my car trashed. Canceled membership and this Gold's is known for it's theft problems. This gold's needs a security guard badly.

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★ 2

This location does not offer as many group classes as other locations :( please please add more group classes throughout the day like rpm, Pilates, yoga, etc. please!

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★ 5

First time at this location and though I was only here for 2 hrs I really enjoyed it. This location feels very spacious and looks like there is plenty of equipment and things to do.

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★ 5

Very friendly staff. Not a lot of annoying Vloggers. People are respectful and good about wearing masks and washing their staying. Cleaning supplies are well stocked at all times.

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★ 4

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★ 3

Good place with lots of equipment but ZERO enforcement of wearing masks properly if at all.

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★ 5

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★ 1

tons of people without masks, especially upstairs on the cardio machines and during peak hours. come at slow hours or risk it, because staff don’t really seem to care.

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★ 1

After spending time at other golds gym in Austin, I’ve concluded this is the worst. The only thing that keeps it alive is the court, which has been closed for a year.

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★ 1

The advertisement says no annual fee and hidden fees ... it is a total lie ... I was charged for annual fee. Contacted multiple times and said you will be refunded after more than a month it hasn’t happened yet! I am fed up with their fake advertisements, cancelled my membership!!!

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★ 5

Good friendly environment

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★ 2

The gym is fine but if you're concerned about Covid just know there are people walking around without masks and the staff seems to be ok with it. What good is having the place cleaned and sanitized if they just allow people to not use masks? I've been a member for over 25 years but since they care so little for the health of their customers I'm not sure I want to keep giving them my money!

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★ 5

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★ 5

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★ 1

Gym and equipment is in great condition. The billing is unclear and the staff does not care to assist with anything on the account. I was told the best thing to do is go inside and talk with the manger to “plea my case” about why I shouldn’t be getting a annual charge on a account that was already canceled. Thank you golds gym and staff at the tech ridge location for permanently losing me and my family as loyal customers. Be aware of charges at this gym.

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★ 5

Impressive operation. Friendly helpful staff.

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★ 5

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★ 4

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★ 5

Great place to train

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★ 1

Okay, so I did rate this place 4 stars, because, well the equipment is good, availability is good, and I'm seeing some good results. BUT, the staff gives little hoot about the federal mask laws (most people don't cover their nose many forgo wearing a mask altogether) so I'd worry about this being a covid 19 hotspot, especially with the new strain making its way around.

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★ 5

This is my place 💪😎👌...

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

had a good time, well it's almost the same, of course because of Corona virus theres regulations in place to keep everyone safe, I just wish things would go back to normal.

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★ 5

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★ 1

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★ 5

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★ 3

The gym & location are awesome and super convenient for my workouts before work. The only downside are the showers & locker rooms. It could be due to COVID-19, but there is obvious neglect towards this area. The showers don't drain, one of them is missing a shower head, and the water temperature changes drastically when a toilet in the bathroom area is flushed. Some of the hooks for towels are falling off- its sometimes the little things. :) Management has been kind from the very start.

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★ 5

I felt very comfortable returning to this gym. First off, there was a limit as to how many people could be in a class in order to maintain social distancing properly. Then, the attention to cleanliness was present everywhere with hand sanitizers and other cleaners readily available. There might have been probably 15-20 scattered on both floors of the gym. That is good, too.

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★ 1

This is one of the most unprofessional companies I've ever dealt with. When signing up originally I expressed to them that I have a medical exemption to the mask policy. They guaranteed me that there would be no issues and I would not be harassed about it. They now tell me they have changed the policy and I'm not able to work out there anymore. I contacted about a refund and they refused to refund the difference of my month and they sent me to corporate about a refund of my Annual. Mark the manager was very rude and he was not sympathetic of others with medical conditions. He made me feel so uncomfortable and he handled the situation so poorly. I'm very surprised they have managment like that. If they guarantee me something in the beginning, they cannot change it without giving me a full refund. I would of never signed up in the first place if this was going to happen.

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★ 5

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★ 5

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★ 5

I have always had a great experience with the staff at golds gym, they are all good people you treat them right which in turn is reciprocated on their behalf. The staff is good at disinfecting as well which makes me feel safe.

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★ 5

Highly enjoying my return to the gym! !! I'm a first-time member of Gold's Gym & I have to say I'm impressed. It's reasonably priced & the staff is genuine. I recommend it to all! !!

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★ 5

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★ 5

This gym is great for those early morning leg days, showers are in working condition the GM Mark is always friendly and happy to help each client. This gym is my go to for Wednesday and Saturday’s. Everyone is just happy to be there in the mornings and they are doing the best job I have seen a gym do during this whole Corna BS. I would recommend this gym to a lot of first time gym goers.

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★ 5

Great gym, had no issues, staff was helpful, even the members were respectful too. Everyone was keeping clean and safe as well!

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★ 5

They are keeping it clean there and Ed the manager is doing a great job

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★ 5

Clean with a good selection of machine and free weights. There is pool, basketball court, and an upstairs area for cardio. This location has a very friendly staff. I have no complaints.

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★ 5

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★ 1

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★ 1

While I understand that the COVID19 has created new policy procedures, I believe that this Gold's Gym needs to re-evaluate its SOP as some people are allowed access during their cleaning hours of 1-2pm and others are kicked out. A buddy and I arrived at this location around 1:30 expecting to wait for them to open at 2 pm. We noticed person enter who appeared to be ready to get a work out in as another person walked out. We approached the door only to find the GM Mark make his way to us and informed us that they were closed until 2pm. I informed of the other person but all Mark had to say was , " I didn't see him." He asked that we be fair about the situation and wait til 2 and I told him that I didn't believe it to be fair that SOME people are allowed access while others are denied. As GM, I believe Mark needs to enforce the 1-2pm cleaning time in a better manner to avoid this unfairness. After reviewing the previous post, it sounds like he lacks the experience needed to properly manage. My buddy and I decided to leave as the situation was getting nowhere. I just wanted to express my thoughts on my experience at this location for more to view.

Source: Google

★ 1

I am appalled at the lack of empathy and customer service displayed by the Manager at this location. Mark was unnecessarily cold and unhelpful.
I can imagine the amount of calls y'all are getting asking for refunds and handouts-I too run a membership based business. However, there are kinder ways to communicate to your guests.

After signing up in January I contemplated cancelling as I just wasn't satisfied with the equipment and the "remodel" they had. I had taken a break from my membership earlier last year.
I reached out to the front desk in late February to inquire about cancelling my membership, see what options I had etc...After giving all my information (twice-it seemed like the person I was speaking to was new or nervous) they were clearly frustrated. They CLEARLY told me they would let their manager know and they would get my membership "taken care of."

I received a charge 3/15. THEY CLOSED THEIR DOORS THE NEXT DAY.
I couldn't get a hold of corporate, anyone at the gym. No one.

I just received a charge AGAIN today (and NOT on what would have been my normal draft date).

I called and spoke to a kind front desk associate who said her manager wasn't in but she would leave a message.
Fast forward two hours later...almost NOON. I called again-and was told "Oh, sure he JUST got in" and then transfers me.

Que Mark. Listens for a split second, assumes I'm lying and insists his training is SO perfect his staff would never say something like that.
Then has the audacity to say "We get these calls all the time. They're not true. We don't cancel over the phone."

So okay. It's my fault for not following up and trusting your perfect staff to cancel my account....but you had ZERO empathy.

I'll eat the charge for March because CLEARLY I'm not getting that back. Shame on you for charging me and then closing up shop and giving us zero way to get in touch. This feels so scammy and unethical.
But the weird $30 something dollar charge on my account NOT on my draft date?

Zero help. Shame on you Mark.

To corporate: I HIGHLY encourage you to enroll Mark In a customer service course and to re-evaluate who is on your leadership team.

You claim your community is important to you. Don't forget, WE keep your doors open or closed.

Source: Google

★ 3

Some of the trainers are cool. Facility isn’t that great, staff is barely on par, managers seem to not like answering to concerned customers and their pay plans. Consistently dirty in places you would otherwise hope to be cleaned every day..like the restroom and locker rooms..

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★ 4

Lots of fitness classes, friendly staff, and gym has open expansive feel.

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★ 5

The 6:30 AM yoga classes on Tuesday and Thursday are the best Ive ever taken. Lindsay is such an amazing and beautiful instructor. I drive 10 minutes past a closer location just to go to them. Worth the membership on their own.

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★ 4

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★ 1

Their treadmills are dangerously poorly maintained. I'd avoid this gym if you're a runner.

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★ 5

Jose and Vivian are great they always have a great attitude and are very friendly to the members. The free weights and equipment are well maintained and the cardio equipment is awesome. The restrooms and showers are always well maintained and clean and the gym is well maintained and clean. There is plenty of parking and the gym isn't that crowed, this the best gym in Austin.

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★ 5

Jose and Vivian are awesome they are alway friendly and professional when they are working at the Gym. The gym restrooms are clean and organized and the showers are very clean. The weight equipment and free weights are in great condition and there is plenty of cardio equipment. The gym is not that busy and there is plenty of parking. It is the best Golds gym in Austin.

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★ 1

This is the bad gym ever

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★ 2

The hot tub is dirty, and often cold, and there are no bubbles. I've heard from other member's that the jet in the hot tub aren't working. Sometimes the hot tub smells awful for weeks on end.

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★ 5

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★ 5

The staff is great and the equipment is new and well maintained. Plenty of parking and usually not very crowded. The locker room, pool, and hot tub are always clean. I really enjoyed the free Water Aerobics class too. I can’t recommend this location enough.

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★ 5

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★ 2

What has happened to my gym? Very dirty and broken equipment and water faucets.

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★ 4

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★ 5

My favorite morning hang out lol.

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★ 5

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★ 5

GREAT GYM all the employees work very hard to make sure everything is right great place to workout

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★ 3

It's a so so gym but you can for sure get anything you need done done.

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★ 4

five star for the staff, they are so nice and friendly. but three staff for the equipment because some are quite old and hard to switch levels. we came especially for the pool, it's at the average clean level, but still, kind of dated.
I don't personally like the showering area because some of the shower heads are broken.

Source: Google

★ 1

At this location yesterday I was helping a friend who just recently had a injury, get back into the gym. In the middle of this workout I had a very rude GM Mark Fenske come up to me as we were working out and in front of the whole gym loudly tells me that I cannot he training her?? After I tell him what we were doing he still proceeded to get louder and repeats himself, several times. Tries telling me that I cannot put weight on Her machine for her or instruct her how to use the machine!! So your telling me that if I have a membership and she has a membership we cannot help each other? This man who obviously does not workout is very unprofessional and has no business being in a management position.

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★ 1

The daycare is a horrible. At first there was a young lady there who would be excited to see my son and he would have no problem going to the daycare. Then after a couple of weeks I stopped seeing her and randomly saw different people even some people that I had previously seen at the front desk and even on the floor training. So obviously I think they were fill in’s. On two occasions I picked up my son and he was eating foam from the playground I didn’t notice until we were in the car and the staff didn’t even notice. Another time I went to get him and he was soiled. They didn’t even call me as procedure and let me know. Poor baby was in there the whole time with a dirty soiled diaper. I was furious and cancelled my account. I tried to reach the manager and no luck. Do not take your children here.

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★ 4

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★ 5

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★ 2

Brand new cardio equipment is already dirty and full of dry sweat. Place is just dirty in general, a little housekeeping would go a long way. Gonna find a different Gold’s to go to.

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★ 1

The managerial staff are really lazy and sloppy when it comes to customer service. I cancelled my subscription TWICE and TWICE they lost my paperwork.

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★ 2

Over a week with no soap in showers

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★ 5

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★ 2

The gym is ok. About what expect in comparrision to the other gyms arpund town. However, my vehicle was broken into this evening. I've read other reviews that say the same thing. My briefcase and work clothes were stolen although they were out of view from a passer byer. Based on what ive heard and read this apparently is a pattetn. Gold's needs to take the matter seriously and take steps to correct the issue. People are targetting cars in their parking lot. DO SOMETHING.

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★ 5

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★ 5

Golds knows how to run a gym :)

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★ 5

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★ 5

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★ 4

Nice place

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★ 5

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★ 5

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★ 2

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★ 4

Good gym with nice atmosphere

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★ 4

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★ 4

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★ 5

Great music and the equipment was clean

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★ 3

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★ 5

Very good gym. I like that there is a swimming pool here

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★ 1

Sign says open at 4am. Most of the time they never show up. Sh**ty customer service.

Post number 2

Jesus you are amazing at how often you dont show up. The guy shows up at 4 am almost every morning since yall hired him. And now on a Saturday at 8am you guys can't manage to show up. Serious issues at this gym.

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★ 5

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★ 1

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★ 5

I really like this gym. Everyone is polite, the equipment is kept up well, and when something needs to be fixed, they get on it quickly. The locker rooms are also kept very clean.

I wish they had more early morning classes, like around 7am.

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★ 3

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★ 1

The gym itself is fine. It’s the bathrooms and showers that are disgusting, iv been going to this gym for over a year and they have never been clean. The showers always have litter on the floor and stains, they smell moldy like a public bathroom on 6th street. And the toilets are even worse, I can’t leave the locker room fast enough. Clean the place up or I’m gonna take my money elsewhere.

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★ 4

Really good corporate deals. Gets rid of the contract which is a big problem with there normal plans.

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★ 5

The pool, the sauna, the cardio cinema, what's not to love about it

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★ 2

They still owe me the free Amazon gift card for signing up during a promotion

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