★ 5

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★ 5

Edited: It's been a year since I wrote the following review and it still holds true! I've been going regularly to this gym 4 to 5 days a week and the honeymoon's not over. 😊 It's motivated me to become a powerlifter, and I've met some really great (and interesting) people.

As a person who hates going to the gym, I LOVE this gym. The staff is so friendly and welcoming. Everyone greets us when we arrive, and it feels like they are actually happy to see us, not just saying hello because they have to.

I used to feel intimidated going to other gyms because I'm not the fittest person, but there are all types of people here. It can get quite busy, but there is enough equipment to flex your workout routine. They've recently remodeled and the upgrades are great. I've taken a few classes and enjoyed them. I've never used a personal trainer, but I've observed them with clients and can see they are professional, encouraging and knowledgeable. The women's locker room is clean and well kept, and has a sauna which I've used and most times have it to myself.

As a person who has had memberships at numerous gyms over the years, this is the only one that I've actually used and kept my membership over a year. Even on days when I don't want to go, I make myself get dressed and drive to the gym. Just being in the community encourages me and I'm always glad I showed up.

Source: Google

★ 5

AYYYOOOO. I LOVE this gym. New to the area. Checked out several gyms and this one felt the most welcoming. The manager is great. And. Honestly the curly haired young woman that works there is hands down the most nicest politest koo people there. I'd give it 10 stars.

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★ 5

Cleaner than Pflugerville and recently updated. Group classes space is organized and clean.

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★ 5

This location is great and staff super nice and friendly. Always clean and very well maintained.

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★ 5

The gym is very clean and has excellent equipment. Highly recommended.

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★ 5

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★ 3

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★ 1

Worst gym atmosphere I’ve been a part of. Rude and disrespectful members and staff. The front desk staff is not friendly and always bother you for things. Gym is not clean and no one re racks their weights or wipes downs their machines, not to mention they lock you into a contract when it doesn’t say anything about it when you sign up. Awful gym

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★ 5

Been a member for over 2 years. One of the more spacious and clean Gold’s in North Austin. Staff is always warm and welcoming, not trying to absorb you in unnecessary, shallow conversation when it’s clear you’re just trying to get a workout in. Little thing, but means much to a seasoned gym rat.

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★ 1

The music!!! It is way too loud!!! Simply put, I want to listen to my music in my headphones! Not some other rap crap that is so loud it literally drowns my music out.

I will upgrade this review to a five star when the music level gets lowered, I go multiple times a week at different times, so it would make sense to brief all front desk personnel about the music volume complaint that me and other gym goers have!

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★ 4

Management is bad. Collect unwarranted fees.

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★ 5

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★ 3

Been going here for almost 5 years. It has its pros and cons.

Pro:
- If you report things broken or needing new pads, they do tend to fix them quick.
- you can tell they are trying hard to update things.
- Sauna is amazing
- Locker rooms kept clean
- Friendly front staff team
- all the new sections are amazing! So many power racks and cables. Fixed a ton of frustrations.
- when the swap out older equipment, the pieces they add are often incredible

Cons:
- please buy bench bars. Like I mentioned in the pros, they are working to update things. But most the new barbells are all dead lifting bars. Way to much spin On the sleeves for heavy benching.
- Some of the trainers are just nasty to members not paying them, and have horrible gym etiquette.

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★ 4

J’adore cette salle de sport, personnel à l’accueil très poli ! Grande, propre et beaucoup de machines !

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★ 4

The gym itself is awesome,it just sucks most of the people that go here, don't know how to use it,so the dumbbell area is very crowded

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★ 5

Cleanliness, friendly staff. Great equipment. Great facility.

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★ 5

This gym offers a good amount of unique equipment I've never had access to at other chain gyms. The staff have been all very friendly and the gym is clean. Not much more you can ask for.

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★ 5

I honestly want to start off with saying that the turnaround I have seen this gym make is nothing but the ordinary. Exceptional service and cleanliness provided by the staff. The staff is nothing but friendly and welcoming, they provide answers to all questions and always greet me with a smile. The machines are clean and placements of them are perfect. Always clean and organized well. I will always prefer this location compared to the rest. 5 stars!!!

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★ 5

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★ 5

Big and roomy. Staff is friendly

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★ 5

Gym is remodeled and I think is great for the price. Lovely experience working out here

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★ 5

I love this place. The staff and regulars I've met are awesome. It's a more bodybuilding focused gym in terms of equipment, which is perfect for me. Plenty of cable machines, benches, and squat racks. I look forward to coming here every gym day.

I will say, I work out in the morning and weekends. There has always been plenty of room for me to get my sets in. I cannot speak for prime time 4-8pm weekdays though.

Thank you all for being awesome, both you staff and patrons.

Source: Google

★ 1

I’ve been going to this gym on and off for a year. The manager who I forgot his name but is Asian decent did the most appalling act I could never imagine. I left my black towel in the shower the day before. I asked the manager if I could use one of their towels to get me through the day and he gave me RAG towels. Towels they use to clean the gym. How demeaning and racist!! Who am I Cinderella or am I paying over $40 a month for this gym. He wanted me to sign up for towel service to use a towel for one day until I replaced mine. When I cursed him out for demeaning and disrespecting me he then proceeded to call the cops on me. What did he expect from that gesture of offering me rags to dry my clean body with. If I was White he would have never done that. And just a month earlier I paid the annual fee which was never returned to me. He banned me from all Golds gyms and never gave me a prorated amount I paid for the month. He’s a sorry excuse for a manger/owner and a thief by keeping my money. The cops ended up coming and escorting me out. DO NOT USE THIS GYM!!!!!! Go down the street to Golds on Anderson Lane which is cleaner and not racist.

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★ 5

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★ 5

Great workout. Lots of equipment. Clean and well maintained.

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★ 1

A recommendation that might help you. If you're already a member and are changing gyms or simply stopping using them, you should cancel your contract, not just remove the automatic payment from your card. If you don't, the monthly fees will accumulate until they send you to a collection agency. In my case, I stopped using the service in November 2024. I made the mistake of simply removing the automatic payment (I thought that by not making the payment, this membership would be canceled). But now, I have a collection agency calling me, claiming I owe more than $300. This is a very dishonest practice. If someone stops paying and using the service, it should simply be automatically canceled. They take your money "legally."

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★ 5

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★ 5

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★ 5

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★ 4

Nicest Gold’s around. Just remodeled to add square footage. Staff keeps it pretty clean. Everyone is courteous and people will workout there are mostly approachable. I would have given 5 stars if the sauna was cleaner. But if you’re looking for a gym, don’t work out here!!!! I don’t want to have to wait for equipment or search for bars.

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★ 5

I really like the Les Mills classes, especially Body Combat with Shelly and the body pump classes!

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★ 5

This location is ran well.

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★ 5

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★ 5

I love the remodeling they did and how they extended the spaces and added more training stations and equipment! I appreciate the kind staff that are currently on board/working (I know that it's quite possible for staff to change in the future). I like that the equipment, for the most part, is kept clean and repaired when needed. The restrooms are also cleaned often and kept tidy.

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★ 5

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★ 5

Came in to check out the gym and was helped by Brandon. He showed me around the gym and was extremely helpful. Gave me some excellent advice and probably the best service from any gym I've been to.

Facility is super clean and recently remodeled. They have plenty of machines, free weights and powerlifting platforms. Highly recommended.

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★ 5

Great staff, great gym, great vibes. Equipment is unmatched.

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★ 5

Friendly... covinenent dedicated to task..

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★ 5

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★ 5

That's probably the best location in Austin. Plenty of Olympic platforms, 33lbs bars and no issues with Olympic lifts like many commercial gyms. It is being cleaned and organized multiple times and staff is welcoming and friendly. There is also a turf area which is very useful (and clean!). Definitely recommend.

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★ 5

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★ 5

Great location. The staff is very friendly. Very clean and super nice. Dressing room showers sauna all are spectacular

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★ 5

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★ 5

I had a short-term stay in Cedar Park and I had a short term subscription with this. Gym ran into Issues with the membership the general manager was phenomenal and handling the issue and we resolved it phenomenal Gym would highly recommend.

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★ 5

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★ 5

Friendly staff and great gym with newer equipment. We drove from Hutto past 2 other Gold's to enjoy the clean and new feel to this facility. I wish we lived closer.

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★ 5

This is probably now the nicest Gold's Gym in the Austin area. The remodel looks great and there is tons of new machines and a massive amount of floor space.

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★ 5

Excellently maintained, tons of space and equipment for anything you need. Not sure why this place isn't rated higher - one of the best Gold's I've personally been to.

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★ 5

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★ 5

They did a really nice job remodeling the gym. Especially in the area that used to house the swimming pool. It’s really opens the place up and the equipment they put in ( Plae ) is exceptional. The manager, Augustine, and his crew are always friendly and available to answer questions or provide help. It’s a good mix of older and younger gym goers as well - which is nice too.

Highly recommend!

Source: Google

★ 5

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★ 5

The best Golds in the area. The new renovations made a huge difference. We use the kids club almost daily and we love the teachers in there. They’re adding more equipment, machines, and mirrors to give it the final touches it needs and i can’t wait 😃

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★ 5

The new upgrades and equipment are amazing! Also, Tony the PT is outstanding.

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★ 1

Wanted to try this location out as I hadn’t been to golds in over 5 years. They refused to give me a guest pass to check out the place cause I had been to a golds at any point in my life. Kind of ridiculous if you’re trying to bring people to your gym. Was considering switching my lifetime membership to this but definitely not now

Source: Google

★ 5

I dropped in for a workout to check out the facilities and I could tell right away that there is a community vibe at this gym. The GM Augustine has created a welcoming atmosphere, greeting new and regular patrons alike. All of the staff follow suit, which makes for an enjoyable experience. I appreciate your efforts!

Source: Google

★ 1

As a 10 years Gold's Gym member, it is very hard to say that this gym is in the worst possible condition. For months, there have been broken machines, missing locks, belts, and equipment. The locker rooms are smelly and have hot water on the dispensers (if they even work!). There are also no tissues available, and the machines that are there are often broken. To top it all off, the monthly fee is very high considering the poor state of the facilities and services offered.

It's gotten even worse recently because the gym is incredibly crowded. Apparently, Gold's Gym closed many other branches in the area, and possibly even in other states, causing a surge of new members here. This overcrowding makes it even harder to get a workout in.

I already canceled my membership, and switching to Crunch Gym near by.

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★ 5

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★ 1

They will have you sign up for a contract that will go to collections. I did not agree to their minimum terms, they were never discussed with me, I will never use golds gym again. They're also never getting that money out of me.

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★ 5

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★ 5

An individual of 60 years of age, who was once a collegiate athlete and US Army infantry Paratrooper, faced some physical setbacks due to combat related injurys and subsequently experienced a decline in fitness. After much contemplation, I decided to hire a personal trainer. To my pleasant surprise, I found the gym environment to be welcoming, friendly and knowledgeable. I was also particularly delighted to see individuals of my own age group working out regularly. Overall, I express satisfaction with my decision to join the gym and appreciated the supportive atmosphere.

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★ 2

Imagine paying over $40 a month for a gym membership and you can't even take a hot shower after your workout. I workout then go to work and I run a restaurant I can't be walking around funky. Nice lady today told me to use the family locker room the shower should be hot in there. It was but then a trainer that probably been here since 1940 told me that's not a public shower? if there is a hot shower in the family locker room damn right I'm using it. The fact I've lost 40 pounds since.i started working out here and no one has noticed and this is your job speaks volumes about their level of customer service.

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★ 4

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★ 5

Great new gym, very clean and a lot of nice equipment.

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★ 5

Really appreciate the help I received today from both from the front desk lady named Hope and the two other gentlemen that were also there. The male custodian and other front desk associate. I didn’t get their names. I hurt my myself on a machine today ( then managing isn’t broken it was user error) and thankfully Hope was there to assist me with making sure I was ok. I would have been in way worse shape if she and her associates had not assisted me.

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★ 1

Gold's Gym Cedar Park is closing at the end of the this month and I'm guessing they have automatically transferred their members to this location without any notification since an account that I have been attempting to close for almost 6 months now at Cedar Park location is somehow being charged, or attempting to charge it anyway, I had to lock my card which is my only solution at this point since they won't stop trying to charge me over and over again for a membership that I have submitted paperwork and spoken with managers to cancel it for several months. Gold's Gym corporate harassers me on a daily basis to pay my fees even though I have gotten my credit card company involved and I won the dispute, they are still trying. I have been a fan of Gold's Gym for over 20 years, however I can honestly say I will never step my foot inside of one again and I will always make sure to advise my friends to never do so as well. Their shady membership tactics has left a sour taste in my mouth.

Update 1/5/24: After several days of trying I was able to speak to someone at Gold's Gym Cypress Creek. They wrongly informed me that I signed up for a 1 year membership even though that was not the case, and I have no choice but to pay for a membership that I am not using and will not use at their location until the entire 1 year fulfillment. This is absurd. I guess I'll be canceling my credit card.

Update 1/16/24: In contrary to the message that was posted by someone at the location, they have not made any attempts to contact me for any resolution, however, they continue to attempt to charge my credit card every day even though I have requested multiple times for it to stop.

Update 1/23/24: Still no contact from the manager or anyone from this facility however, they have attempted to charge my card 12 times over the last 10 days. Last Sunday, they attempted 5 times in a row.

Update 1/19/24: No contact from anyone from Gold's Gym as they mentioned they would, I still get notifications that they are trying to charge my credit card every other day. They are certainly a persistent bunch. I've contacted my credit card company again and they have told me to simply lock my card because they can't get Gold's to stop. Gold's gym have however informed me that they won't stop and will continue regularly. Seems like bullying at this point.

Update 2/4/24: Another 8 attempts this week along, 3 of them within a few minutes. Reminder that I have NEVER been to this location, this is a consequence of being a member of Gold’s Gym Cedar Park and bad Management with poor communication and shady business practice.

Update 2/16/24: Several more attempts have been made over the last 2 weeks, and the amount has now doubled. How long will this continue? My card will have to remain locked as I'm afraid to unlock it and Gold's Gym will run up the tab with multiple charges.

Update 2/24/24: It has been a month and no one has contacted me even though they mentioned that they would to try to resolve the issue. The chargers are still being attempted and they have doubled the amount. No resolution in sight.

4/2/24: I’ve been playing phone tag with the manager. He has informed me that the membership has been finally terminated however there’s a remaining balance that needs to be paid. The attempts to charge my card has now decreased to once a week, but it still occurs several times during that day and around $44. But, they have sent me to collections for over $200. How is that a 2 month membership can give you so much headache and send you to collections for their own negligence. 0/5, would never recommend.

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★ 3

Limited parking and missing a few useful hammer strength machines. The maintenance on their equipment is lacking. Also, it's usually packed in the evening, and you have to expect to stand around waiting for equipment you want to use. It's very disappointing that Gold's closed other gyms that were well utilized and now overcrowded their other locations, just to save a few bucks.
Otherwise, a nice gym.

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★ 5

Me encanta

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★ 1

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★ 4

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★ 5

Golds has it all! I love the layout at this gym and the staff is really great. I have been
Going here for several years.

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★ 5

I have to give credit to the manager Augustine at this gym for being the consummate professional. He's a problem solver and has made some great changes to this location while having to deal with the influx of displaced members from the recently closed RM 1431 location. This location has added a lot of new equipment, and the additional cardio equipment they added will hopefully be 100% working soon. Be advised you may have to adjust your schedule around the gym's peak hours.

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★ 5

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★ 5

I've visited a few times while in TX. Very clean, lots of machines for strength and cardio as well as a large free weights section. Nice atmosphere of beginners and pros

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

I’ve been at this location going on about a year now.
Pros: Most of the staff are extremely friendly, knowledgeable, and helpful. They’ve recently added a ton of equipment and free weights so everything you need for a workout is there. Numerous cleaning stations available with spray bottles or wipes depending on preference. Women’s sauna is pretty much always working and extremely clean (same for the locker room & bathrooms). Every class you can think of under the sun; from cycling, Zumba, Combat, yoga… you name it. They have a kids club that’s insane (amazed it’s not utilized more). Gym is extremely clean and they have info posted to show how the gym will be growing and progression.
HONEST CONS: Some staff are clearly there for a paycheck and it shows (not many but enough that it’s obvious). Some of the more popular cardio and circuit machines are down and need to be serviced (mainly they have to wait for parts to come in so they can’t expedite that but it is what it is). Free weight area can get a little dicey and weights aren’t often returned by inconsiderate members (not the gyms fault but be aware). The adding of classes has put some too close together so it causes friction between members when starting classes late or not picking up for the next class (some instructors are not considerate of others).
I’ve been in 3 states in the past 10 years and this is probably the nicest gym I’ve ever been to. Most bad reviews are over billing and those that didn’t like having to merge when their gym closed or the regulars that weren’t jazzed when new members came over. The manager, Augustine, is phenomenal though and he has a good team.

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★ 5

Update (1/23/23)- I met a fantastic human being named Hope. Don’t know many people at this gym yet, and she welcomed me with open arms. Plus gave me some lifting pointers! Hope is a rockstar 💪🏼🤟🏼

I just moved to Cedar Park and have been visiting this location for about a week. Not too sure about all the 1 star reviews…I actually like this gym a lot. Weights are always put back, friendly/helpful regulars, and I love all of the squat/deadlift platforms! Some people need to remember that it’s a gym, not a resort 😎

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★ 1

BEWARE!!! Do NOT step foot in a Gold’s Gym unless you plan on paying for it for the rest of your life. They will not cancel my membership after months of trying. Email, calls, in person visits and still I’m getting charged. Oh and if you think canceling your card will work, it won’t. I seriously feel bad for the people that have recently signed up. Good luck to yall.

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★ 1

Canceled my membership. Gym has become insanely overcrowded to the point I can no longer use equipment. Unfixed machines lay around for over 2 months. It doesn't make me want to stay and work out to constantly deal with people just sitting on equipment scrolling through social media. Not worth the time or effort to go here anymore.

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★ 1

Agressive male employee, deeply unpleasant experience trying Golds for the first time. Won’t be becoming a member.

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★ 1

I have called in to cancel my membership last summer 2023 July and the worker said he would do it for me because I was out of town, I then went in to work out the remaining month and double checked to see if it was canceled and they said yes. They are still charging my bank to this day 6 months later and are forcing me to pay when I canceled it. I am in college in North Carolina, so I’m not anywhere close to Texas, I feel like they are taking advantage of me and my money due to me being young and a college student.

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★ 1

The Whitestone location closed and my 15 year old son’s account was transferred to this location. He was supposedly sent an email but found out the day before when he went to the gym that they were closing the next day. I emailed on December 26th to cancel per their direction but was still charged on Jan 10th and never heard back from anyone. I emailed again with no response. I finally got ahold of an AGM who is there helping out and she got me in touch with the GM who told me I would not be refunded for the last month since I didn’t cancel 30 days in advance. We already live 20+ mins from the Whitestone location and would have to drive an additional 20 mins to this location. I will never suggest anyone join a Golds location as their customer service is terrible and their policies do not take into account the customer’s location. Stay away!

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★ 1

The gym is full all day and you can not use the equipment! We were transferred from cedar park since the our location close his doors

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★ 4

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★ 1

Horrible gym.. Ignore any comments prior to January 2024. Joined 6 months ago and gym usually pretty full when I joined. Golds recently closed another location that’s not far and transferred all the members to this gym. Gym is crowded to the point that you can not even be creative and still train. They attempted to plus up the gym adding lots of equipment the past few months. Even with additions this gym is crowded to the point that’s it’s not worth even going unless you are there for old worn out cardio equipment, or maybe aerobics classes.

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★ 3

Gym is good overall but agree with most other reviews, the pool needs to be brought back. Bathrooms, sauna and showers need more attention from the management.

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★ 4

Getting new machines but still needs improvement.

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★ 5

The short bearded Hispanic dude at the front counter has the personality of a stonefish (look it up), but the gym is fantastic.

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★ 1

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★ 4

*Editing my review*
While this Gold's still doesn't get 5 stars from me, I'm adding a star to my original review. Most of the employees are friendly and helpful, and you really only have to interact for, like, 5 seconds with the crankier ones. They finally cleaned the spit off the mirrors lol 👌 The dumbbells and other smaller weight-related pieces of equipment seem to be getting regularly organized now. And, the last couple weeks they've been deep cleaning all the cardio equipment and making lots of big and little improvements around the gym.

They are also massively improving their free weight repertoire with the addition of at least 6 power racks and another set of weight racks in a separate room.

Equipment-wise: this place definitely gets the job done. 💯

The things preventing this from being a 5 star review for me:
No chalk allowed.
I've only ever seen 2 sets of barbell clips, and they can be hard to track down, especially during busy hours.
There seems to be no hot water in the women's bathroom sinks.
There's no water bottle fill (just a fountain).
The "wipes" provided for cleaning equipment are paper towels with a bottle of who-knows-what spray. It left me feeling like I needed to wash my hands AFTER wiping my equipment down...
Quite a few pieces of cardio equipment were out of service, yet I never once saw one being serviced or saw any of the tags removed.
And, lastly, they didn't have a keytag to give me to check-in the whole time I was a member. (This wouldn't have mattered if they didn't require a check-in and then frequently act annoyed when they had to do it for me.)

[Original review] There's something a little drab about this place, and it's definitely not the cleanest gym I've been in. It's older and somewhat disorganized. But they've got everything you need for getting a workout in, so this gym checks the important, functional boxes.

In my opinion, this is not a feel-good kinda place. If I was here longer term it probably wouldn't be my choice.

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★ 4

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★ 5

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★ 1

If you submit cancellation request in person, their front desk personnel won’t file your request and continue to charge your account until you owe hundreds of dollars.

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★ 1

If I could have the option to give negative 5 stars to any place, this would be the only place in the whole universe. The front desk dude Christian was useless and hostile. Had to call the cops on him because he was just straight up hostile. Idk why he hasn’t been fired yet, he clearly hates his job. he didn’t let me use a guest pass where I was planning to sign up afterwards. However he was rude to me and tried to kick me out and threatening to call cops on me. However I decided to call the cops on him because he and general manager decided to kick me out for trying to use a guest pass to have a workout in. This place is straight trash don’t waste your money, go to another golds. Less headache for you. I’ll also report this to headquarters.

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★ 5

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★ 5

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★ 5

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★ 5

Cypress Creek is my go to gym now. Worked at bee cave for a few years as well as Belterra. So its nice to walk into a gym that is well kept. The front desk staff is friendly and helpful and any issues you have are addressed by Augustine, the GM, immediately. I highly recommend this gym. As pricing for gyms go, golds gym makes the most since by miles and miles, comparatively.

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★ 1

This location has really bad customer service , they didn't care about customer!

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★ 5

new equipment with more squat racks, great improvement. have not seen recent influencers in gym which is a plus.

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★ 5

Convenient, clean, good equipment options and group classes!

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★ 1

They sell too many memberships… far too packed all the time… ppl don’t put their weights back … went there for a few weeks then canceled

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★ 4

Things are getting better، we dont see trainers around anymore 😕

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★ 5

Front desk was super helpful at sign up and the GM even popped over (I went in on a Sunday) to check in as I was signing up. Obsessed with their old “gold fit” room. I know they’re in the middle of adding to it/making changes but hoping it remains similar. Perfect area for OLY lifting and fantastic equipment for some circuit work. One of the better commercial gyms I checked out in the area.

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★ 3

The price per month is ideal. Sadly I originally chose it because its close and my partner also has one near his house that's bigger. This location has a pool that got emptied during the pandemic and it hasn't been refilled yet. No reason why. Which was super frustrating because it was part of what I was looking forward to. I hope that changes soon. The cycle studio is also out. It just seems like it's forgotten about or upper management has gone "meh".

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★ 5

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★ 5

What a phenomenal gym experience. Clean, professional, and lots of new equipment that's well maintained. I don't think many people understand the value you get at this gold's gym. Augustin(pictured with me) is the new manager, and he has done a fantastic job updating this facility! I've been in the fitness industry for 15 years, and I had many gym memberships. Very few are on par with this gym.

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★ 5

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★ 5

Place can get pretty packed. Staff has always been friendly.
What to say? it's a corporate fitness center.

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★ 5

Great facility. Always clean, friendly staff and not too busy during the times I go to workout.

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★ 2

Hate the facilities here. One big room with everything in it means even the best noise cancelling headphones can't tune out the sound of clanking machines. The god awful strip lights give you a headache and make you feel like everyone can see you from all corners of the room. Barely any machines for lower body, most of them seem to be permanently out of service.

Redeeming qualities are that there are plenty of classes to take, and the staff are friendly.

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★ 4

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★ 5

Been going here for about a year and I’ve really enjoyed the friends and community here. Small town vibes in the big ol city.

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★ 4

Equipment was in great condition. Showers were filthy. And please bring back the pools

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★ 5

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★ 5

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★ 4

Clean, well-managed, with the right mix of equipment.

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★ 1

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★ 5

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★ 1

Nothing but kids sitting/standing around on their phones occupying unused equipment. I've had to leave several times due to the ratio of people to equipment, you just can't get a serious workout here. It's turned into a complete waste of a gym.

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★ 1

Why every gym in Austin is over charging people after they cancel?
What a shame...
Well, I guess they are all part of the same gymafia

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★ 1

Such a hassle to cancel. They still attempt to charge my card 30+ days after.

Update: they will send you predatory letters using a third party debt collector for membership fees.

Please do not do business here.

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★ 4

Love the gym, friendly staff and selection of equipment. We MISS the pool/hot tub and needs a better selection of movies. We’re there at 5am everyday in the theater room. Please get some good action movies and sound. Once the classes start at 5:30 you can’t hear the movie. Hopefully, they remember to put the captions on.

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★ 1

Have been a member for 1 month at Cypress Creek Golds Gym and today I received a bad experience from the GM - Agustin. I convinced my brother in law who just arrived yesterday from California and it’s going to live in Atx, to start working out and subscribing to “my gym”. So we went to the gym, sign the 1 day trail waver, but the GM wanted him to pay 15 dlls because he didn’t had an ID that proves he lives in Austin, obviously we went to another place to work out. Congratulations Cypress Creek Gym, instead of winning members you are loosing them.

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★ 5

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★ 5

This gym is pretty decent for a gym. Not always packed when I go. Colton was awesome help and explained the memberships well

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★ 5

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★ 5

Clean gym, huge variety of equipment, sauna and mostly friendly staff.

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★ 5

Beautiful as always.
BUT, few machines need serious repairs.

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★ 4

Big size gym, with Golds cycle and fitness classes, and allot of exercise gear.

It is clean but sometimes crowded, like other golds gyms needs bath room refresh and remodel.

I do like this one cause it is newer and bigger than other ones around me

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★ 5

Really packed with too many cardio machines but we'll kept and clean

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★ 5

Great staff and good energy.

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★ 5

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★ 3

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★ 1

Christian at the front desk could not be more useless. He was very short with his answers and seemed to have a problem doing his job. I didn’t have my fob with me and as I explained I am under an employer plan he just said he couldn’t find it and would not explain why. Standing there with no solution and no reason to act like I was causing an issue. Won’t come to this location as everywhere knows how to hire decent people.

** I immediately went to another location and was able to sort out my issue. Showing he also could have taken care of it.

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★ 1

My shoes got stolen while I was taking shower !! No comment really !!
And they did nothing !! I left Golds gym and will never go back !!

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★ 5

Very happy with this gym. Staff always greet you at the door and are very friendly. Gym is clean and well-maintained. I also appreciate the variety of barbells available for use and the variety of equipment.

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★ 5

Clean, good floor plan, working Sauna

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★ 4

Nice gym

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★ 5

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★ 3

Nice gym but one of the staff was super rude to my daughter. He even accused her of lying... Completely uncalled for! Hopefully he was just having a bad day.

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★ 4

This gym has always been very clean, the equipment well maintained, and the staff very polite. I wish they'd resume pool service someday.

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★ 5

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★ 5

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★ 5

staff are good people

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★ 5

One of the best gyms I’ve ever been to hands down, great staff, great people, great equipment, good vibes. Couldn’t ask for a better place to improve.

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★ 5

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★ 3

The gym was really good pre and during Covid. After they dropped the prices and they were lacking a good service level. Still a decent place with lots of space just not as good as they used to be.

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★ 5

Sweat, sweat, sweat!

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★ 3

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★ 5

Awesome

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★ 1

Rud and professional workers

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★ 5

Very much enjoy Golds Gym. Great hours, very friendly staff, clean facility and equipment in good shape. I feel at home here.

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★ 1

They smashed my car driver side window and stole my wallet, don’t leave your wallet in your car , be careful this is not a safe parking lot

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★ 5

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★ 5

Need to go more

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★ 2

Gym is fairly adequate and staff are friendly, however the manager was more than happy to let me sign my siblings up for memberships under the impression that a one-off one month membership was possible, when in reality their 30-day cancelation notice ensures you must at least pay for two months. Fair enough contract, I should have read more carefully, but the manager knew (because I explained) my intention was to only pay for one month because they would be leaving Austin, yet allowed me to sign them up without informing me of the details. Bad business.

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★ 5

Always pretty clean and definitely the emptiest Gold’s I’ve been to in the Austin area. They take a while to fix some of their machines though.

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★ 5

This place is always full. It seems at any time of day must mean good prices and one of the few saunas in the area!

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★ 5

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★ 5

This is my home gym. The staff are welcoming, friendly and helpful. The variation of equipment is great and the facilities are always kept clean. The equipment sometimes breaks, however the staff are always prompt in submitting repair tickets. Current shipping issues have caused a slight delay, however that doesn't fall on Golds.

Great gym with supportive members!

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★ 5

Best gym in Austin

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★ 5

Actually great place for working out. Always clean, full of stuff and space.

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★ 2

I was there today for the zumba class with friend. I brought my daughter because it was a holiday and did not have class. When we came in and the person in front was busy. We waited 5 minutes then signed in to enter the class as new members. We took the zumba Class and it was great. At the end of the class this guy came in raising his voice to us letting us know that no kids are permitted in the gym because it's a huge liability for them if something happens. I apologized and he turned around and left.

On our way out. The same guy and someone else were in charge of the front desk none offered to help us. We were there to become members and they never spoke to us we just looked at them hoping they would acknowledge us but never happened. Not friendly not smiling not helpful. Nothing.
We left the gym and still are not members.
My friend says she doesn't wanna go back because she thinks it's racism.
I yet cannot find d another zumba class that I enjoy.

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★ 1

The accounting is very disappointing. New members do not have the annual fees. Longtime member are being forced to pay them or cancel the membership and start the membership over. However, this was not made know until after the membership renewed. Try to change status of my membership to get this applied to the next billing cycle but they refused. Mind you that the fee was applied and was immediately addressed with management to no avail. I guess being a loyal member even during the COVID- 19, is not good enough....

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★ 3

Great gym, but they screw you over when you try to end your membership. You can't do it through the normal app or website and have to use a special hidden form. Even then, they make you pay for several additional months even in their "no contract" plan.

EDIT: Owner says you can "fill out a cancellation form at the front desk". I asked to do that several times and was told that the manager had left for the day (~6pm). I was told I could schedule an appointment to cancel my membership or come back earlier when it is more convenient for them. LOL

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★ 5

I have enjoyed attending this gym. I always found issue with dusty equipment at other gyms. This location is clean, and has plenty of space for everyone to do their thing. I'm always greeted when I arrive and when I leave. There is a variety of equipment so you don't feel that you're waiting for things or rushing someone. Everyone seems very nice, and willing to help if you need it. My trainer Kaelyn is knowledgeable and communicative. I always feel like I'm getting way more than I pay for after our sessions. I do wish the pool was still in use, though I hear the sauna is fantastic. 10/10 would recommend.

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★ 5

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★ 5

Clean and friendly staff

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★ 5

Plenty of space for cardio, free weights, and machines to be separated. Also a strong fitness class participation for those that enjoy that. Will be very busy in the evening from 4:30-6:30pm

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★ 5

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★ 1

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★ 5

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★ 1

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★ 5

I'm no longer a member since the beginning of the pandemic, but I enjoyed the pool, exercise equipment and classes. It's no longer in my budget, so not planning on rejoining.

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★ 5

I have tried out basically every gym in Cedar Park and this is by far my favorite. The womens locker room and sauna are very nice, the machines and equipment are great and the staff is friendly. I live closer to the other Cedar Park location and drive to this one because of the sauna.

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★ 1

Bad service , just walked in and nobody even say hello , no one shows the place for new guests , U can't use some stuff they're picky they feel uncomfortable for every single thing long history short a Golds GYM not a place to workout nowadays is 2022 be outside do your own workouts instead of paying for bad stuff

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★ 1

Was very dirty. The staffing was rude when trying to find more information and they will continue to charge you post membership and then hang up on you when asking for a refund.

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★ 1

Honestly, this is the poorest run gym I've ever experienced. It is always dirty, the staff is cold and seems to go out of their way to make it feel unwelcome, the equipment is constantly broken, and they have closed their doors randomly for multiple days without any explanation. Literally go anywhere else you can.

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★ 1

Yet to receive a email for the atrocious experience at this pitiful gym. No worries. Reported already to corporate. They didn’t do anything on their part for a stolen iPhone pro max and AirPods. Shows the filth this gym and it’s members are. Do yourself a favor and choose another golds location.

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★ 1

Soooo many problems!! I have 6 family members hooked up with memberships that I pay for. They can't get accounting right. First my son and his gf were told they couldn't go in due to canceled membership, which I didnt cancel. That guy, after much ado, was gracious enough to believe me on the phone, let them go in for one time pass but couldn't get it fixed unless in office.
Then my grandson went in and they told him no membership. I pay for the membership, auto draft, but don't have the fob. Unbelievable run around which ended in them telling me they cant tell me anything about the account... even though I pay for the account, because he is a minor. Had my daughter, his mother, call. And they wouldnt talk to her because it wasnt her account. SERIOUSLY!!!!! Another fiasco that I HAD to drop everything to go in person to fix. Get your act together Golds. You're making our lives miserable.

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★ 5

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★ 5

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★ 5

This location is always kept very tidy and machines always seem to be super clean! Staff is always outgoing and friendly - doing their jobs, but never interrupting my day to try to up-sell me on a higher membership or to get persoanal training! I know all of those options are there if I ever decide to explore them, but it feels like the ball is left in my court to bring this up and I REALLY APPRECIATE THAT!! Love this location

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★ 4

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★ 5

Great gym, great price, never too crowded, place is always clean, and the staff are just so welcoming ! By far the best gym I've been to

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★ 2

Nice gym, but it’s 7:30am on a Sunday when they open at 7 and there are a bunch of people waiting outside for somebody to open the place up. Sounds like this is a common occurrence. Disappointing to wait half an hour (and counting) when you’re motivated to put the work in but the employees aren’t.

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★ 1

These people have a racket with their billing. I'm cancelling my membership ASAP.

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★ 5

Plenty equipment and weights, cardio and possibly spin classes, large open area with pull up bars and kettle bell weight type exercises, stretching area, friendly staff and clean ing supplies. Two large women and men locker rooms with showers and such

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★ 4

Lots of equipment, Knowledgeable staff, good timings.

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★ 5

Spacious and clean

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★ 4

Clean and comfortable

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★ 3

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★ 5

This place is amazing!!

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★ 4

Very clean and professional staff.

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★ 5

I've had great trainers, no AM lines for equipment, and clean facilities for the entire 4 years I've been a member!

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★ 5

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