★ 3

Great friendly staff and well managed location. Unfortunately, most of the equipment is way passed its useful life with several broken machines on a daily basis. They need to upgrade all their equipment before it's too late!

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★ 5

Everyone is nice and friendly

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★ 1

Never opens on time

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★ 1

The one star is not reflective of the interactions I have had with the staff but is purely due to the fact that they are consistently late to open their doors at the time of their advertised hours. Opening on time is not a favor but is a part of the service that is being paid for. I plan my mornings around the time of “open,” though that is, sadly, rarely the reality. As many others, I have a limited amount of time due to my own obligations and responsibilities that I couldn’t fathom being tardy too…much less would my tardiness be tolerated. I have hesitated to write a review but this has been the most unprofessional gym I’ve ever experienced when it comes to the employees respecting their member’s time and opening according to schedule. Today I waited for over 20 minutes for someone to show up, at which point I gave up due to a lack of time.  At this point, 7:20, there were still no employees in sight, in addition to plethora of other members patiently waiting.

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★ 3

11/16, did not open up at 7am; more consistency needed to facilitate this venture.

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★ 3

Disgusting men's restroom April & July & October, November 2025.... complaints seem to be ignored. Manager rarely seen. Team at this gym doesn't value customers from the lack of engagement or interest.

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★ 5

Nice place

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★ 1

Twice in the last two weekdays gym is supposed to open at 5am and staff shows up over an hour late to open

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★ 1

The Manager does not do a good job at keeping the Gym clean or functional. It is always dirty, many of the machines are broken and those working look worn and outdated.

On several occasions I am there at 5a ready to work out, and there is no one to open. Tuesday (10.21.25) I was there at 5a, after 15 minutes I started to run in the parking lot. At 6a I left, still no one there.

The only reason I am still a member is because it is conveniently located. I hope this gym closes down and a proper gym opens up in the exact location.

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★ 5

Hey, been to the GG at Tech Ridge (now closed) then the GG at Hester’s Crossing (Round Rock) and am now here at the GG in Pflugerville. This GG is the best of the bunch. The equipment is in good condition, the gym itself is kept clean, and the trainers are the best in the business. It’s ‘busy’ which reflects all these things.

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★ 2

This gym is supposed to open at 5am on weekdays and 7am on weekends if you plan to workout early forget about it! They always open late!!!

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★ 4

Solid Gym been coming for 4 years still feels like home

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★ 5

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★ 5

Great place

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★ 1

In 7 months of being here, I've already made 2 attempts to cancel and have been told I couldn't, yet I get charged as if I chose the plan you could cancel. The staff was no help, pretty much telling me I'd need to share my PERSONAL medical records from my doctor with them if I wanted to leave. I decided to do some digging, and in 6 months I've been charged $374. My plan is $35 a month. And when I tried to cancel? I was told my plan was $27 a month and couldn't be cancelled. But every charge I get is $37+. Save your money, time, sanity, and go to another gym. The equipment is mediocre at best, if not already broken, and the pool hasn't been open in months if not over a year. And if you ever need help figuring out why you've been triple charged, have fun, they're just going to tell you to suck it up pretty much 👍🏼

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★ 1

Scammy billing tactics, misleading fine print, and a minefield of tricks. Call the support number and bad becomes worse. Avoid this place unless you enjoy trying to figure out why your credit card keeps getting hit as you listen to hold music.

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★ 5

Don’t buy into the negative reviews about staff or cleanliness. I’ve been a member here for 5 years and have never had a single problem with either. The gym has everything you need to get in shape, and at the end of the day, it’s a place to work out... not to nitpick.

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★ 2

Dropped my ear buds underneath the sauna and this is what i find, clean this gunk underneath your sauna, this is disgusting, thats gonna need bleach to clean that all out throughly.

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★ 1

I’ve been a member here for some time, and unfortunately, the facility has declined to the point where I can no longer recommend it.

The gym is not well-maintained. Many of the machines are outdated and dirty, and the treadmills are in particularly poor condition. Approximately 10 of them are completely out of service, while others have belts that are severely worn, uneven, or even slashed. This creates a serious hazard. On several machines, the consoles don’t function properly, and almost every treadmill has had its safety key removed, which raises significant safety concerns.

Cleanliness is also lacking. The equipment and facility in general don’t appear to be cleaned regularly, which is disappointing for a space that sees so much use. While some staff members are friendly, approachable, and doing tasks others spend more time on their phones than engaging with members or ensuring the gym is kept clean and orderly.

Another recurring issue is the lack of supervision when children are present. I think it’s great to encourage kids to develop healthy habits, but when parents do not monitor them, it creates a dangerous situation. I have seen children using machines incorrectly, which puts them at risk of injury. Staff rarely step in to address this.

Overall, this gym feels unsafe, unsanitary, and poorly managed. Until management takes serious steps to update equipment, enforce safety standards, and improve cleanliness, I cannot recommend it.

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★ 5

My home away from home

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★ 1

Gym is in horrible condition. Wish I could give 0 stars. Most of cardio equipment has been broken for 6 months or more. The list is growing. Pads and rubber on equipment is either ripped or completely gone. Men's bathroom is a biohazard. The personal lock boxes in the front are broken or need to be reset. Gym manager does absolutely nothing about the condition of the gym. He does not respond to emails and multiple notes members leave on his desk. Golds gym staff are even disappointed in gym conditions. They voice their concerns when you ask for managers information. I've sent emails to corporate office about this gym. No response. Worst Gold's Gym I've ever seen. How does management keep their job with all the negative reviews and comments?

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★ 1

This gym is a total dump. Do NOT go here. The machines are all old and in constant states of disrepair. Pins in the weight stacks are missing and many pins in seat adjustments are completely broken off for months after being reported to the staff. This causes a danger to people using the broken machines. The staff doesn't empty the trash or refill the spray bottles and the gym is dirty. It's ridiculously hot inside during summer months as if the a/c is broken or they keep the temp high to save money. Also they close at 9:00 on weekends. This gym needs a new owner or GM who actually cares about running a good business. Pathetic.

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★ 1

There is never a dirty place to clean the machines, people enter without authorization and steal the belongings of the associates.

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★ 5

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★ 1

Extremely terrible service. They tell you extreme lies on the first day of the membership on the front desk to get you on board and they charge you $100 (65 annual and 35 for the month) on the third month without telling you what you are signing up for. Extremely unfaithful, terrible managers. If you have any other options do not sign up for this scam gym. Other gyms tell you upfront about their charges. This gym doesn't tell you anything and rob you of your money with hidden membership charges. Terrible service and group fitness classes. Other locations are worse.

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★ 5

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★ 1

We attempted to sign up for a membership as a family and were initially told that the annual fee would be per family. However, once front desk person began adding our children, we were informed the $59.99 annual fee would apply per person, including minors. This was not communicated clearly upfront. front desk person said we will pay $240 annual fees in 2 months for a family of 4!!
We immediately chose to terminate the registration and to stop adding my 2nd son, but were told " oh not it's too late now" we would still be charged for July and August despite not using any services. While some staff members were helpful in canceling my membership and my son’s few days later, my wife’s membership remained active and was charged, despite multiple attempts to resolve the issue.
After many calls, a manager informed me they could not cancel her account and it's a corporate thing. This experience was frustrating, misleading, and unprofessional. I strongly advise others to exercise caution.

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★ 5

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★ 4

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★ 5

Great gym

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★ 5

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★ 2

Pros: The equipment is good and the price is as well.

Cons: They will surprise you with hidden fees. Read the contract before signing. And the Cancellation Request takes months where they will continue to charge you long after you thought you cancelled.

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★ 5

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★ 3

Gold's member blocks handicap access.

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★ 2

This place is full of outdated and broken equipment and some pieces smell pretty bad, as if they are never cleaned. I have been here at all times of day and have never seen staff cleaning. Front staff is nonattentive at times, with some more interested in the content of their phone than attending to patrons requests.

Gym is too small for the number of people who use it. The swimming pool has been closed for years with no reason and no indication as to when it will be opened again, if ever.

If you are a long time Gold's member like I am, don't expect much if you are visiting here.

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★ 2

Still dislike this gym tried giving them a chance months later . No one is friendly at this location .they never acknowledge you . Always talking to each other when they could be building relationships with customers .equipment is always down for months or removed. leg machines non existent more generated towards arms . Wish there was a golds gym closer to me . Just my opinion.

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★ 4

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★ 5

Love this place!

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★ 1

Little big 🌰s at the front counter is roid-raging extra hard today.

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★ 3

No issues with the staff, they're great! The reason for my rating is due to how often, and how many of, the machines are consistently broken or do not operate properly. Despite there being so many machines, more than a few are constantly out of order. Or if they do work, they do not work properly (don't incline or decline correctly). It's super frustrating, not the fault of the staff at all. This shouldn't be an issue for a gym this size with monthly dues as high as they are.

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★ 5

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★ 1

Horrible gym with worn out machines and dirty bathrooms . Never any paper and it’s just an old gym as well as horrible water fountain taste like chlorine, I was really disappointed . They also charge a whopping 40 per month and a 60 per year fee

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★ 5

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★ 5

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★ 5

Great gym! Not too crowded in the mornings.

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★ 3

Can we get the Wi-Fi up and running and the restrooms cleaned please.

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★ 1

The gm Mark as absolutely useless

I had a year to year membership that expired in August last year and I have been trying to cancel my membership since July last year and whenever I go in he’ll “disable my account” but then I still end up getting charged and I go back and my acc is active again, I have gone in 8 times and each times he blows me off when they literally owe me around $400 because I haven’t been there once since I thought I ended it in August last year, they’ll trap you even if you try end a membership, I had to reach out to corporate and dispute all my charges and the issue is still not fixed but it’s the best I can do

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★ 2

I chose Gold’s over the local Cowboy’s Fit in Pf because I hated the idea of sitting in the Stonehill traffic, but I’m regretting it now. This place is cheap and shabby. Clocks are not accurate on the wall. Machines have weight labels worn off, broken seat locking mechanisms, even missing parts entirely. The lateral delt raise machine is supposed to have hand grips, where are those? No towels, no physical barcode tags, which means you can’t register for the app, no working WiFi. Sad.

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★ 5

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★ 1

It should never be this difficult to cancel a membership, the gym isnt even that good and they charge HELLA for a membership. They wont let you cancel it and ive had to completely switch cards bc they wont let me leave. dont use golds gym bc its awful!

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★ 5

Very friendly trainers and workers and clean workout machines and weights

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★ 4

Has what you need, It is just packed. Lots of waiting for free weights or benches but they have 50 bikes or treadmills you can hop right on. They probably need to drop some of the machines and increase the amount of free weights and benches.

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★ 5

First gym membership in a WHILE and I’ve found a place that I can be consistent on my fitness journey!

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★ 1

Why are there no band-aids in the gym? Where are the medical supplies?

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★ 3

The reason I gave 3 stars:
1st- The sauna is very dirty. Please mop the floor and under the wood bench as it is extremely dirty. 2nd-The restroom needs more attention. These are easy fixes that should be addressed immediately.
Once, these issues are addressed I will be happy to increase the stars on my review.
Thank you,

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★ 5

Muy como lugar

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★ 2

I came or my first visit and was so disappointed.
I was hoping to find Golds Gym like the one back home in Houston.
This gym is a far cry from the 5 star gym I'm used to.
Gold's back home has amazing machines you don't find in other gyms, anywhere. The dumbell rack back home goes up to 180 pounds, and the tower cables go into weights of 400-500 pounds.
This gym is very low tier, nothing at all special about it.

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★ 5

I wrote a membership withdrawal form around 2025/1/2 and returned to my country. But why was the health fee paid again on 1/18? I requested to cancel my membership, so please explain why the payment was made. Please cancel it too.

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★ 3

The gym is kinda small and tends to stay very busy. It’s been okay most days but almost every time I go in there’s another broken machine or issue. They bought a bunch of really weird machines that don’t exactly feel like you’re getting the proper form. But long story short, there’s enough treadmills and cardio machines, not enough benches, barbells, or leg machines. There’s basically just one of each.

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★ 4

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★ 1

Cancelled my gym membership 15 months ago and they kept continuing to charge me, never went in once and they refuse to refund any of it. This is not the first time. Dont give your money to these greedy corporate leeches.

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★ 5

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★ 5

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★ 3

The water did taste a little funky to me. There is no filter anywhere in the entire gym or at least I didn’t see one. Still clean and a nice place to workout, was just disappointed by that. Everything else and the staff was great.

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★ 5

Awww man, the Golds Gym Pre workout is the best tasting pre workout I've ever had, definitely recommend, finally found a pre workout that doesn't taste like one, lemonade flavor is amazing, the gym is great, love the sauna just wish the pool was available, not sure what they're doing with that.

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★ 5

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★ 5

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★ 1

Open at 5a? I've been here since 5a today. It is now 5:15. No one to open. I am leaving now, and possibly searching for a new gym.

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★ 1

Again is it too much to to ask for a hot shower? Screw the renovations, fix the gym amenities that are messed up. And I get it, we are talking about a men's locker room but that's no excuse for how dirty it is. The urinals have three inch thick urine stains. The cold showers are filthy and never cleaned. I pay $40 plus for a broke down tores gym with cold showers. Hutto needs more options. And golds needs go do better. Gonna find a new gym. Not like all care, I'm not a gym bro or a hot girl so the front desk people have no.clue who I am.

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★ 5

Staff is nice. Clean facility. Could use new updated equipment.

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★ 4

I must say if this gym didn't have a dry sauna, i would have canceled my membership by now, it's a good gym gets packed at certain times, some cardio machines are down for months and they don't seem to do much about it that's why i rate it 4 stars.

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★ 3

Counting 4 broken cardio machines in front of me right now, that's unacceptable if you're paying $37 per month here. Very packed in here too, you feel like a sardine with little wiggle room.

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★ 5

My wife and I arrived Sunday afternoon at 4:30pm to walk around the gym and see what kind of membership options Golds Gym offers, and the young man at the front desk was very nice and helpful. We had a terrific chat about fitness, and I want to join Gold's Gym very soon.

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★ 5

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★ 5

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★ 1

Worst gym that I have visited, repairs go on for months, teens smoking in men’s bathroom and to top it off, by the weekend the restrooms are not cleaned and forget about paper towels….I don’t recommend this location, best of luck..

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★ 1

Asen asta tres cobros sin previo aviso en el mismo mes

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★ 4

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★ 3

Solid Gold’s location. Moderately clean. I have found over the past couple of weeks the sanitizing sprays have been empty throughout most of the gym when I go, and sometimes there are no paper towels in the machines to wipe down equipment. Men’s bathroom is a little messy sometimes, as men’s restrooms tend to be. The restroom have never failed to smell like a steamy bowel movement, however. I have also noticed some of the most popular equipment, such as the stair-masters, are broken and have been broken since I started attending this location about 3 months ago. I also notice a lot of people don’t wipe equipment down after use, so a friendly reminder to wipe before and after using to avoid cross contamination of whatever people are bringing in. I also notice a lot of people reserving multiple pieces of equipment at once by putting their belonging next to them and moving between them, limiting what you can use without being rude. I do recommend this location as it gets the job done just fine. Classes are great, with friendly, professional trainers, and front desk staff are always nice and welcoming.

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★ 5

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★ 1

This is far and away the worst Gold's gym with a 512/737 area code. Believe you me, I don't like writing negative reviews, I try and work out the issues directly with the business if at all possible. As others have mentioned, there is but 1, yes 1...elliptical left at this gym that is in acceptable condition. The other 7 or 8, the footholds are incredibly loose and wobbly making it not only uncomfortable but also potentially dangerous (maybe I'll get an early retirement through a settlement?) Here is my timeline of trying to work this out with the gym: I began my membership at this location in November of 2023, I brought to their attention (front desk) in December 2023 the poor shape that their ellipticals were in, they said they'd pass it along to management. In January of 2024 I received a survey request for this location. I left the same feedback on the survey. I was VERY impressed I received a response within 15 minutes from the manager at this location indicating they were aware of the issue and had ordered the appropriate parts for repair. 4 months later (April 2024), ellipticals are still in terrible shape (are these parts on one of Elon's rockets from Mars?), I again bring it to the front desk's attention, they'll be sure to pass it along. Here we are in July with no progress made. This is completely unacceptable for one of the more expensive gym memberships. My side hustle takes me all over the Austin and College Station area, so I've had the chance to try out most if not all of the area Gold's over the past year. Rest assured, Pflugerville Golds is hands down the worst location. My absolute favorite is the Hesters Crossing/I35 location in Round Rock. I do anything and everything to avoid going to the Pflugerville location which sucks...its less than 2 miles from where I live.

Other big issue is the shower situation. In the mens, one of the stalls is completely missing the knob, and another falls off if you don't press in while you are turning it. The water fountain water is also warmer than the shower water. So incredibly disappointing. Only positive about this location is the front desk staff is INCREDIBLY friendly, most greet you on arrival/departure.

Gold corporate: If you read these, please send someone out to look at this gym, it is tarnishing the brand name, as soon as HT fitness is complete in Hutto I will be switching my membership same day.

HT Fitness: If you read these, for the love of all that is good and holy please hurry and finish your location, Hutto/Pflugerville desperately needs a decent gym and the bar has not been set high.

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★ 5

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★ 5

Great gym, I just don't like that they no longer have kids club.

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★ 2

They need to have someone start telling people to stop sitting on the benches, lifting weights for 15 seconds, and then staring at their phone for 5 or 10 minutes in between sets. You hedge a sign in the wall that says no phones, maybe enforce your rules. Almost everyone just sits there on their phones on the equipment.

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★ 1

I have been trying to cancel my membership since August last year. Called and was told I would have to be there in-person or I could use the online chat function. I chose the online function and did it multiple times since I no longer live in the area. There was no response, so I signed up for online membership access to submit a request that way... no response. I then started responding to all of the no reply messages. Finally, decided to just block the auto-draw from my account. Then, the late notices started. I finally resorted to going through the app support team who gave me an email contact to finally cancel. So, I have now been sent to collections for an account I have tried to cancel for months. In my opinion, there seems to be a concerted effort to keep people from being able to cancel immediately in order to milk the autodraw as long as possible. I have seen other comments on here as well. Very shady practice. I will be sending all my documentation to the collection agency whom I should never have had to deal with in the first place.

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★ 5

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★ 1

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★ 4

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★ 3

It would be better if they repaired the inside of the structure. Put a tarp over the wall for months, just dosen't do it

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★ 1

Extremely Poor. The policy on recurring payments is such that when you cancel (and you must physically SIGN a paper to cancel), you must always make the next payment, no matter what it is for, nor what the amount is. This is NOT highlighted and amounts to a deceptive business practice.

Edit on 2024/05/28: just got nailed with a late fee because my credit card expired. No warnings. This company slams you with fees if you blink. As noted on other reviews, go elsewhere if you have the option, which I do not.

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★ 2

Get some new machines please, these are 20 yrs old, I’ve been a member over 25 yrs and always same equipment, there so many new improved equipment these days , time to upgrade for all the members for the money they pay. PLEASE, otherwise great people!

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★ 4

A really nice gym with lots of weight and machine, even though it a little bit packs during rush hours.

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★ 5

Spacious and lots of good, new equipment. Could use more benches in the free weights section and an assisted pull-up machine and a second leg extension machine but those are very minor gripes considering the warm, welcoming atmosphere and the uncrowded (by people or equipment) floor.

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★ 4

I love this facility! I highly reckoned this as your gym to call home. I would have given 5 stars, but the front desk staff left a lot of room for improvement. They completely ignored me my 1st visit until I asked to be helped. Since then, I joined online and have gone in and checked in with the same level of non service from the same person. So be willing to speak up if you want/ need something. The facilities, however, make up for it. 1 if the nicest gyms around.

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★ 5

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★ 5

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★ 5

Love their bodypump classes! Great selection of exercise equipment too.

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★ 5

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★ 5

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★ 5

This gold’s gym has the best staff. A very vibrant and energetic bunch. It’s amazing that they were able to find such amazing workers. I hate name dropping, but specifically Jordan R. She is the star of the show. She deserves a free protein drink. If you’re looking for a good gym in your local area come here. Good equipment and well maintained restrooms.

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★ 4

Love the classes and instructors here! My only complaint is that they haven’t cleaned the class floors since I started coming in July 2023. The floors have the same markings. Pretty gross. 🤢

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★ 5

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★ 5

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★ 2

I've been a member here for a couple of years now and only continue to go because of location. But, if you live next to other gyms, don't come here, it's the worst. The pool has been closed as far as I can remember, there are never any towels to wipe down the machines, not to mention there are always a number of machines broken.... Hell, there was no soap in the entire bathroom the other day. This place needs their employees to get off their cell phones and work every once in a while. I really don't know what's going on, but steer clear if your looking for a good gym. I've attached pics of 3 paper towel machines I went to where all of them were out of towels.

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★ 3

Good gym overall, in my opinion this gym doesn't have enough equipment for all of its members, especially during peak time, which seems to be all the time. Should have more then one leg extension machine, and double the back equipment in my opinion.

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★ 5

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★ 4

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★ 5

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★ 3

Class offerings are limited, gym is fairly clean.
Would be nice to have the pool open again.

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★ 4

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★ 1

So crowded... not much machines

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★ 5

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★ 1

Very disappointed here

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★ 4

Great management, getting pretty crowded hard to get on machines.

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★ 1

Be careful with this gym, I had not even signed up for 3 months and they started taking extra money from my credit card.🐀🐀

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★ 5

Clean when I am there. Weights are almost always available.

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★ 2

Coming from LTF (from MN), I was super excited to see golds less than a mile away from home but I can’t rate this place above 2. I only prefer weight training now but this place seemed to have very limited options. There is officially only one squat rack. The other two are rusted to its entirety and noticed the olympic bars have completely lost all its grip. Majority of the equipments needs an upgrade and so does the ethical standards. Noticed most of the folks here work out in groups and don’t switch machines quickly. The group at the leg press was taking forever. Fitness clubs treats this very seriously nowadays and even includes this into their regulations.
Bottom line is, I could easily tell this place is more a “what you get for what you pay for”. Not sure if this is gold’s standards but Im clearly disappointed on my first day. Im happy I didn’t sign up because front desk told me to take the guest pass instead. I ended up joining cowboys - they have 4 full sized squat racks and much better quality.

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★ 1

Unpleasant Customer Service Experience

I recently had a disappointing encounter with the customer service at this gym. Despite calling to have my debit card removed from the account to avoid charges, the representative assured me it would be done but failed to follow through. Subsequent calls to rectify the situation were met with rudeness, and the staff refused to address the issue. This experience has left me frustrated and questioning the level of customer care at this establishment.

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★ 5

Changed my previous review as it was unfair. This gym is just fine and the staff and managers really care and do their best.

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★ 4

The equipment is limited, but it is one of the smaller locations. Equipment not kept as well as I would expect.

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★ 3

Very clean. But we need more machines. There is no incline press. Sumo squat machine. Etc

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★ 3

Respect for hanging strong but admin and management needs more reps.

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★ 5

My family and I have been members here for the last several years, 24hr fitness and lifetime before that. Overall, this gym provides a positive experience mainly around gym equipment options (modern, variation and maintained when broke), cleanliness, size of gym, and customer service from the GM team is good - Genuine people who take feedback and want to help. The main negative is overcrowding at peak hours which is expected at the price point.

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★ 1

I guess this specific gym is notorious for not cancelling people's membership (look at the reviews). Cancelled on 4/20. Billed on 4/25(the next billing cycle). Which that should have ended on 5/25. I still kept getting charged. Called them and the lady told me to email Mark which I did. I emailed both emails. Got no response. Now I am getting a letter from a collections agency which could affect my credit. Great Job!

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★ 4

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★ 5

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★ 5

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★ 3

Gold’s has been a great gym IMO. Does it get busy during peak hours? Yes. But the members are friendly and the gym has enough equipment to go around. Sometimes I do have to wait a few minutes for a machine but this is a first world problem.

Is the music loud? Yes. Does everyone wear headphones? Also yes. But if I don’t have my headphones or I need to let my ears breathe, I don’t want to hear heavy breathing, grunting, and weights clanking. So am I OK with the loud music? Also also yes.

I’ve only taken the Gold’s Burn and Gold’s Fit classes in the morning and they are great. Coach Darnell is a lot of fun and I dig his playlists.

My only beefs are:

*The Gold’s Burn room has been out of commission for several months now.
*The parking lot needs to be repainted (I have poor night vision, OK 🤣).
*The pool is empty but nothing useful is being done with the space.

AND LAST BUT NOT LEAST

*The toilets in the women’s bathroom barely flush.

For the love of all that’s holy Gold’s please fix the toilets!

The end.

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★ 5

Great gym

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★ 3

The staff was friendly and there was a lot of equipment, but it was too crowded and loud for my taste.

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★ 5

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★ 5

Great place to work out lots of options to change it up to shock your body into the change needed to get results

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★ 1

Awful place. I have never had a goof workout do to the fact this place is so over populated.

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★ 5

I have worked out here for 15 years. I love the classes, instructors and the vibe

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★ 4

Facilities need some upgrading/ maintenance, especially since they are increasing their rates. Staff are all very nice.

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★ 5

This particular location, though pretty busy, is clean, well maintained, and great for workouts! I prefer this location to the one closer to my house.

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★ 1

Husband and I are both veterans and signed up with a military discount - we received that rate for the first month only. Front desk staff are rarely present to handle admin issues and no one answers the phone. Used to go a Gold’s in Austin pre-pandemic when they still had a pools open, it was a better value then. Literally anyone could walk in to this location with or without a membership… adding insult to injury, the “manage membership” option on their app does not let you terminate your membership online. We wish they were better, but they have a long list of things to improve on.

Source: Google

★ 4

Source: Google

★ 1

I originally had an amazing experience at golds gym and was set up with a great trainer. Unfortunately, I’m now my credit is being damaged because of the auto-payments and lack of accessibility regarding canceling a membership, even after calling and being told by an employee it was now cancelled. I was charged for 5 months after i stopped going and now debt collectors are harassing me. Predatory behavior for a gym. Absolutely organized this way. Wish I could leave less than 1 star.

Source: Google

★ 5

Source: Google

★ 5

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★ 1

Last visit it seems they’ve returned to way too loud music. 95% of your patrons are wearing headphones. They don’t want to hear your music. When you make it loud they have to listen to their headphones at levels that cause hearing damage. By not respecting your customers wishes you’re intentionally making an environment that people do not want to be in and are attempting to shield themselves from.

Additionally as I’ve had been visiting this for the past year and a half I’ve found they have more excuses than solutions for maintenance issues. Sure, COVID made it hard to get parts. But having a machine down for >6 months is unacceptable. Buy a new machine and put the old one in service / storage. We pay our whole dues every 30 days, you should continue to provide the whole gym value we signed up for.

Source: Google

★ 1

No one answers the phone. I was in the area and wanted to see if this location (Pflugerville) was a level 3 so I could work out there.

Source: Google

★ 1

I was a member of Golds Gym for years and had a good experience at the facility itself until I had to cancel my membership due to relocation to another city. Upon canceling my membership, my account was continously billed monthly for over a year and I was not under any contractual agreement to warrant the continued billing. When I called to discuss the over billing Iwith management I was treated very poorly and was told there was a misstep when I previously canceled my membership. Golds management then requested that I drive 3 hours to the Pflugerville location to cancel my membership again in person. After disclosing that this was not possible I was then given an email option which I accepted and did immediately. 24 hours upon sending my email, I received a confirmation that my request for cancelation had been recieved and that I would continue to be billed for the following month versus being reimbursed for the previous 14 months of over billing. I was simply told that there was nothing they would do or could do which is very hard to believe. As a Vice President of a publicly traded company, I have never treated a customer this way nor an employee or team member. The business practices of how Golds Gym treats members needs to be reevaluated and go from a business model of catering to your customer versus stealing from them. Golds Gym is very quick to sign you up with a smile and collect their fees from you but whenever you cancel your membership you will be met with the complete opposite response and they will find every way possible to continue to bill you under the false pretenses that their is nothing they can do. Truly sad

Source: Google

★ 2

My husband & I have been members at this gym for over 5 years. I’ve been very frustrated and disappointed with the management and staff communication at this gym. We’ve had reoccurring problems with our membership and billing, all of which have led to us getting a letter from claims. We have never missed a payment for our memberships and every time I have spoken to the general manager, a manger or even a front desk member about this issue I’ve been reassured that everything is good on Golds Gym end and that we do not have an outstanding balance.

It’s hard to even get ahold of someone who can actually help resolve the issue (this issue has been on and off for over 3+ years with us). We are regular members and not once has a member said anything to us when we check in at the front to let us know if there is an issue with our membership.

Needless to say, dissatisfied is just one word I will use to describe the management at this gym. Will be looking for another gym to utilize in the near future since clearly Golds Gym just wants to take your money.

Source: Google

★ 5

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★ 5

Clean and organized every time I go.

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★ 5

TERRIBLE!!!
3rd time I tried to do bodypump Monday 4:45pm and instructor didn't show up always the same besides I wish fym add bodycombat tuesdays and Thursdays in the mornings

Source: Google

★ 1

Gym is in great location and most of staff are very nice. My biggest issue is every time something breaks, instead of fixing the equipment it is just removed from the floor. For example, the middle of the year there was 6 exercise bikes. 3 broke and never repaired and put back so now just 3. If cannot get parts, then need to invest in purchasing new bikes as this hurts the customer experience.

05/22/23 - again bikes are an issue. 3 stationary bikes and two broken and been multiple weeks even after bringing it up to management and then saying they are all over getting fixed. What we pay for fees we should have access to multiple stationary bikes as very disruptive when go to the gym to ride the bike and someone on it and can’t ride. There needs to be a quicker turnaround to get equipment fixed more timely.

Source: Google

★ 2

I'm disappointed with the overcrowding at the gym during weekdays (Monday to Thursday) where nearly 90% of the floor space is consistently occupied. It's frustrating to see prices increase for classes when that's optional at most other gyms. Especially when essential services like daycare are still not provided for. And if a worker brings his bleach mop bucket right by my head while I'm lifting again, imma cuss him out. I got dizzy while lifting heavy weight.

Source: Google

★ 5

Great gym!

Source: Google

★ 5

It was a really nice place to work out. Clean facility & the staff members are extremely friendly.

Source: Google

★ 5

Source: Google

★ 4

I have been a member of this for almost 2 years. It is a very nice gym. The only thing I have a problem with is that there are just 3 Stair Masters and sometimes one is broken. I have to wait for someone to finish their workout. 🤦‍♀️while there are so many more ladder climbers that no one uses. Could you maybe add a few more Stair Masters to this location instead?

Source: Google

★ 1

Used to be my favorite gold's, but now the loop bands are all in the crossfit room with no check out process to use them if you aren't part of the class. Feels like when you want razors from wal mart, except you can't get them without an extra part of your membership.

Source: Google

★ 1

Ladies rest rooms were incredibly filthy :/

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★ 1

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★ 4

Source: Google

★ 1

I was working out. The assistant manager kept coming up to me harassing me while repeating himself. My friend did have a membership to Golds Gym. I was not personal training her. She made it late I finish and was helping her with the workout. Mike picking on me obviously made me angry. I have never been to a gym where someone continue to come talk to me while trying to workout. I would like a refund and to cancel my membership as I don't feel safe working out here anymore.

Source: Google

★ 1

Do not sign up here. They ignore email cancelations for weeks and then try to charge you for an extra month of membership AND bs overdue fees after you finally cancel. There's plenty of other good gyms nearby to spend your money at that won't scam you with fees! The owner and manager both lie and dodge emails to keep collecting membership fees.

Source: Google

★ 3

Source: Google

★ 5

Went for a demo visit and signed up on the spot. Didn't seem like a lot of meat head gym culture, everyone just getting a great workout in and enjoying themselves earning some sweet sweat equity.

One bummer was the pool being drained, but that's okay for me as swimming sucks anyways. :)

UPDATE: Been attending about 2x per week since my initial review and still love it. I've done everyday of the week and never had to wait on equipment. Everyone seems really focused on getting in, working hard, and getting on with it.

Update 2: I've started coming in the mornings to make sure that the time is there to workout. The gym is great in the mornings! Everything is well placed and tidy (as you'd expect)

Update 3: Google keeps wanting updates, you'd think I worked for them. Anywho. Staff has continued to be amazing. I've had issues upgrading my membership and they've been nothing but accommodating.

Source: Google

★ 5

Great staff, clean enviornment!!

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★ 4

Clean facility, amazing staff, and the SilverSneakers class is great. Only draw back with the gym, the pool and spa areas are closed. 😔

Source: Google

★ 4

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★ 5

amazing gym, I like it

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★ 3

amazing facility, but stuff is always broken and being used, we need more weight racks in this place there’s like one weight rack, and 30 treadmills

Source: Google

★ 4

Giving it a 4 star vs 5 because I love the Studio classes!! However this gym if not going to a class no matter what time of day it seems to always be unreal packed and people are so inconsiderate of space!!! If I didn't have the classes I definitely wouldn't be a member cause of space there. Maybe extend it more like originally talked about in the pool area, by getting rid of the pool and making the gym bigger there!

Source: Google

★ 1

My first time there was in February in 2023 I heard great thing about it. But the only thing I don’t like was that the water in the fountain tasted like toilet water!!! DO BETTER 🤢

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

Golds gym Pflugerville deserves more then five stars! All of the staff is Considerate and helpful! The personal trainer Olivia jimenez Really gave me the confidence to start working out again. She’s a natural talent,and always pushes me even outside of the one on one training sessions. I couldn’t recommend her more!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

I called in the morning for a 2 day pass for two people and a guy named “Ben” answered already in a sour mood. He wanted me to do the math instead of just giving me a direct answer over the phone and got upset when I asked for the price of 3 days. It would’ve been better going to Pflugerville Gold’s since it’s next to my aunts house but the guy was so rude I ended up going to North Round rock Gold’s, they were extremely nice and didn’t mind answering questions. Gold’s gym Pflugerville has poor customer service.

Source: Google

★ 5

Good location, cleanest gym I've ever been in, plenty of equipment, a lot to like, but I want to talk about one of the trainers, Meagan McCorvey. From the moment we first met Meagan not only showed genuine interest in my fitness goals, but also addressed how we were going to achieve my goals in a personalized way. In other words, Meagan did not have a one-size-fits-all approach. My training was designed specifically for me and my goals. Meagan dug deep and asked me all kinds of questions about my life and goals not only in the gym, but in life. We talked about my short-term goals, long-term goals, daily schedule, family, diet, stress level, sleep habits, and even hobbies. Meagan wanted to understand me as a person to help design a program for me that works. I was, and still am, impressed...and meeting my goals.‍ So, looking for a top notch trainer? Ask for Meagan.

Source: Google

★ 5

Source: Google

★ 4

Updating my previous review.

There have been several sensible improvements.

First they did replace the pad finally on one of the hamstring machines.

They also opened up the the golds fit area to general use which I think in time will ease some of the overcrowding.

Source: Google

★ 5

First day working out and getting to know this gym.

Source: Google

★ 1

Gym has potential, but have to give it a 1-star because of broken equipment

Source: Google

★ 1

It’s clear they do not put a priority to maintaining equipment. Multiple machines down, bikes missing. This has been going on for months now, so can’t use the excuse of supply chain. Just shows it is poorly managed and not a priority

Source: Google

★ 5

Awesome gym! Clean, friendly, and great equipment.

Source: Google

★ 5

Good gym. Sometimes it's way too crowded and sometimes the machines are broken but it is very clean and the people are always friendly. No one looks at you funny.

Source: Google

★ 5

Source: Google

★ 5

Clean and put together

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★ 5

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★ 4

I love all Golds gyms with the exception of a couple. Great place and atmosphere.

Source: Google

★ 2

Older equipment, limited space, forever broken pool and not available 24hours/365. This gold's needs a ton of work.

Source: Google

★ 5

Source: Google

★ 4

The toilets in the woman's restroom are always fxcking broken. Been going almost a year and the toilets are automatic flushing only but it is such a pain to actually get them to flush. On top of that the machines break all the time. The standing calve machine has been broken for months. Begging you guys to just fix the stuff.

OTHER THAN THAT, staff members are absolutely wonderful!

Source: Google

★ 4

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★ 4

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★ 1

The gym on it self is great, however for the past three months, I've attempted to cancel my membership several times via email & submitting the cancellation paperwork in person.

Even when I thought I've canceled the membership, this gym is still charging my account and states I'm overdue.

I never thought it be so challenging canceling a membership specially from golds gym.

Source: Google

★ 4

Source: Google

★ 4

I like this gym. The staffs and coaches are very nice and helpful there. I have very good impression they help me for my membership issue. The con I can think of is the spacing in between equipments is smaller compare to the other gyms I went. So I always try to go there a little bit earlier to avoid peak hour.
Also some of the weight training equipments are kind of worn out（the seat or the handle), it will be good to see those parts to be replaced.

Source: Google

★ 4

Source: Google

★ 1

Worst gym in the area. The membership is oversold so the gym is always crowded and hard to get hold of equipments. If you are trying to do cardio, most of the time stair masters are out of order and so is the treadmill. Rude staff who don’t want to listen to you at all. If you want to deal all this and be ok with it, then go for it else there are better choices

Source: Google

★ 5

Source: Google

★ 3

One of the better golds gyms, best in the early mornings to beat the crowd. Noticed alot of equipment not being repaired.

Source: Google