★ 5

Always hitting PR

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★ 3

Can we not close the only bathroom for cleaning when the gym is packed?

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★ 5

I managed to get a one day free pass and got to workout at this gym earlier today. Although I am only visiting San Antonio, I highly recommend this Gold’s Gym and location. Lots of machines to get a well-rounded workout.

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★ 5

I love going to this gym. It’s clean and staff are nice. I also recommend Megan as a personal trainer. She’s amazing and helped me a lot in my fitness journey. Another recommendation is the Zumba class. I love going to Zumba. Annette is an awesome instructor. Her class is always fun! I tried a few places for Zumba and this is by far my favorite!

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★ 5

Maraya (Mayo) gave me such high hopes for starting my fitness journey. I struggle with working out wrong, getting hurt, and giving up. She helped immensely with teaching me how to improve my form and activate the muscles.

It’s not just the working out but full body health, I have her to thank for the education I received. I highly recommend investing in the set of 4 personal trainer sessions. Get started, and continue!!!

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★ 5

Good large gym with lots of good equipment. The people are typically nice and willing to help you if you need it. It has gotten very busy so try to go on off hours.

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★ 5

I really enjoy the upstairs cardio area. The gym is spacious and has a lot of the equipment I need. Wanted to mention the lady at the front desk, Jessica (I hope I am remembering her name tag correctly!). She was so nice and welcoming when I went to work out the other day. After a long day at my job it feels great to see a smiling face before my work out!!!

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★ 1

Not a good gym to lift in. Too many people sitting on their phones taking up equipment. No space and over crowed. Thumbs down for this location unfortunately.

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★ 4

Gym says 24/7 on Tuesday, Wednesday, and Thursday. Came on Tuesday at 3 am, and the gym is closed.

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★ 5

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★ 5

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★ 5

The equipment is excellent, the staff is welcoming, and the gym is super clean and well-maintained. Highly recommend! Mariah at the front desk was also very helpful!

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★ 5

Amazing gym! Super friendly staff, very clean, great equipment, and an awesome atmosphere. Mariah at the front desk was super helpful and friendly. Highly recommend!

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★ 5

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★ 5

Hermoso lugar

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★ 5

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★ 1

Im a first time mom… it is so hard for me to get gym time. I needed to switch locations from Naco to Live oak since Naco location is closing down… I came in at night they told me their system wasnt working they TOLD me i could come in at 4am to get my schedule rewritten they said its not a big deal just that the system was down. HERE i am at 4:30am to start my workout the miserable lady in the front desk Megan refuses to let me even workout and she says she doesnt even know how to do that. How was someone at night schedule able to help me but now she tells me i have to come at 9am-3pm during manager hours. Ive been a golds member since 2017… i just got denied access to the gym at 4:30 am because she doesn’t know how to rewrite the schedule…. No words can explain how disappointed i am in this location. Im already feeling like im pouring from en empty cup. I come to the gym to find myself and get rejected. Train your employees. This is ridiculous.

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★ 5

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★ 4

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★ 4

Good location, almost perfect hours. Friendly staff, the only thing missing is a Sauna!

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★ 5

Maraya is absolutely amazing. She noticed something no other trainer ever has—my right hip was higher than my left, which was why I wasn’t feeling my right glutes activate properly. That small observation made a huge difference in my workouts.

She takes the time to actually see what’s going on with your body instead of giving one-size-fits-all advice. She listens, adjusts, and truly cares. Everyone in the fitness industry should take a note out of her book. Highly recommend!

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★ 1

Whenever it rains make sure you bring an umbrella in here. The roof Has multiple leaks.

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★ 5

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★ 1

This company made a duplicate account for my daughter so I never know about the other account, they sent us to collection. James ( the manager on live oak ) is trying to help us but he still has to go through his supervisor. I contacted the customer care but they are very rude, they don’t even listen. They said why you put your name on her account ( is she dump?) I told her because I paid i use my credit card. Please stay away from this company.

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★ 4

Nice big gym, so far very clean and plenty of equipment, only complaint is I end up quitting my workout because of how cold they keep it, which I get because it’s Texas and a gym so heat = smell but like a few degrees warmer wouldn’t hurt

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★ 5

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★ 4

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★ 5

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★ 5

Shout out to the cleaning staff. Always busy and keeping the place spotless!

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★ 1

After over a decade of dedicated membership at this gym, I was abruptly informed on February 15 that I had been banned due to multiple complaints. Despite my consistent routine—visiting three times a week, spending an hour each session with 25 minutes on the treadmill, always wearing a headset and maintaining minimal interaction—I was not provided specific details about these allegation, only that management would contact me.. I have a clue of what these complaints derive from. I was informed that management would contact me on 02/18/2025. As of this date, I have not received any communication, via phone. email or text.

This experience underscores a lack of due process and communication from the management. While individuals have the right to voice complaints, management holds the responsibility to ensure fairness and accuracy in their actions. Instead of engaging in a constructive dialogue to address concerns, they chose to act unilaterally, disregarding my long-term commitment and the opportunity for mutual understanding.

Consequently, I am now compelled to drive an additional three miles to access the Randolph AFB fitness center. While I am in the process of finding a closer facility to maintain my fitness regimen, this situation has left me disheartened by the gym's handling of members relations.

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★ 3

I like the facilities and staff but last time I went 3/1/2025 the whole place smelled like sweat. They need to fix that asap.

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★ 5

Friendly staff

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★ 5

Awesome and friendly staff! It is a great place for a serious workout.

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★ 5

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★ 4

Pretty good gym and staff. Only reason for 4 stars is because they’ve had a broke smith machine for 4 months now.

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★ 5

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★ 5

Been a member for years. Very friendly staff and easy in and out.

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★ 5

Maraya is THE reason I have a membership at
Golds. She is an amazing PT. I suffered an injury in ‘23 and was hesitate about lifting again. Maraya has been encouraging & knowledgeable about which exercises i can do. I’ve been training with her a little over a month and have already seen improvement.
If you’re unsure about getting a PT, use your free consultation to chat with her about your fitness goals.

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★ 5

Love golds. Friendly staff and people working out. Weights always free no matter what time you go. Love the upstairs cardio section.

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★ 1

This gym is very clean, which is great. There are peak times that make it difficult to utilize certain machines or bars, but it is open pretty late and begins to free up. I had a life event that happened, and it was best to cancel my membership temporarily. I did my cancellation form and I was still drafted for payment. I called and was explained the policy, and was told there was nothing else that could be done. I wish I could say they were great customer service and tried to assist but it wasn’t. I would not return to this gym.

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★ 5

Came here specifically because reviews stated it was a very clean facility and it indeed is, that’s very important to me! I enjoy it here, I would recommend 💯

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★ 5

A pleasant welcome and helpfulness by Samantha. Gym always is clean and staff is always eager to help. Best Golds in my opinion. Thank you to the staff and an extra thank you to Samantha

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★ 1

I signed up for a membership in person. Guy gave me my grand total cost and then said while laughing, “I bet thats how much you spend just on your self going out to eat.” He continued laughing.

Im trying to get healthy and the representative fat shamed me. But why? Why put people down like that? What for? You would think that’s bad business to shame your customers away.

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★ 5

Highly recommend a training session with Ryan!! Very smart and caters to the needs of the client with an open mind and supporting advice without the pressure or sales pitch mentality. Literally makes you feel welcome and there for your specific goals and needs! 10/10

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★ 5

I had a personal training session with Ryan and it was really great. I workout every day, but there’s some exercises/machines that I’m not super comfortable with. She helped teach me proper techniques along with some exercises to push myself and strengthen areas I neglect like my core. Highly recommend training with her!

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★ 5

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★ 5

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★ 5

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★ 2

Variant of equipment but no amenities

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★ 1

fix your sauna. It’s been broken for a comedic amount of time. We pay for the sauna. Fix the sauna.
Edit (1 year later): there is still no sauna and no pool. Other locations are far better. Worst golds in the area by quite a large margin.

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★ 5

Great gym, good machines, friendly staff particularly Samantha.

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★ 5

I just want to thank Samantha for her phenomenal customer service. Totally recommend coming to this golds gym.

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★ 5

Samantha is awesome!!

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★ 5

Really great service here

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★ 4

Why are there no stretching or yoga classes at this location? Cleanliness is wonderful. Class offerings are lacking in an area where it's predominantly older population. Understandable with the military population as well, but they could be doing more with the people who need flexibility classes more in their area. I feel like they aren't hitting the market they are in and could be bringing in much more business.

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★ 5

My favorite golds!! I’m sure there’s other I haven’t seen or been too but personally compared to the smaller one on fm78 I like that I can workout upstairs in my own little space and it’s always clean and your greeted walking in and also leaving. Also there 24hours !!! It’s always a good vibe there

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★ 3

No sauna or pool good gym tho

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★ 5

Thank you to Ryan and Gerome for talking to me about my fitness goals and Thank you to Ryan for signing me up and explaining my membership - Great customer service - friendly

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★ 1

Golds gym is a scam. Don't sign up with this gym. I cancelled my membership due to lack of maintenance in their gyms , they continued to charge my account 2 months after my cancellation, so I put a stop payment. They have now sent me to a collections agency (in less than 3 months of my cancellation) and my credit score is being impacted by payments I do not owe.

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★ 5

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★ 3

I usually love coming to this gym, not only because of what a great job the cleaning lady (with the pretty braids) does but because there’s usually space upstairs for people who are still learning or shy but lately I’ve been worried that I’m going to run into the guys who kickbox in the upstairs stretching area… they once asked if it was okay that they kickboxed next to me (which was less than about a foot from me as the space is roughly large enough to comfortably have 3-4 yoga mats) and I told them I’d prefer it if they did NOT as the last time they engaged in combat they drew blood, not to mention that two grown men fist fighting right next to my face while I’m working out is not only distracting but quite scary.
The trainer was very kind and patient and explained to me that they don’t have any where else to go and that it was a paid session… so they continued to fight while I used the weights next to them and tried to stay clear out of their way, essentially trapped against the wall as I was barricaded in by two men fighting ☹️ I will probably be looking for a new place to workout as the possibility of getting someone else’s blood splattered on my face and body is horrifying and having two grown men openly fighting right next to me makes me wildly uncomfortable. I’m genuinely surprised that golds allows someone to pay for a fighting class that there’s no designated area for, seems like a lawsuit waiting to happen as I’m fairly certain blood spatter, however unintentional, is considered assault. Not to mention the floors in that area are purposely porous to absorb the shock of the weights, so even the slightest amount of blood will be absorbed into the flooring that people commonly use to stretch on, ew!!!

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★ 3

Gold's isn't as good as it was when owned by the Gold family. Under the new owner you have to pay extra to attend group classes. There are considerably fewer varieties of classes and fewer times that the classes are offered. Before it was sold to the new owners, I was a Gold's gym member for over 20 years and was very happy with the many options available. Under the new owners, I'm disappointed and unhappy with the very limited options. I have decided to cancel my membership and will do so this next week.

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★ 2

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★ 3

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★ 5

Great Gym- motivating atmosphere

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★ 2

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★ 5

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★ 5

Great gym friendly staff very professional

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★ 5

I really liked the layout of the gym and all the options for different exercises. Also, Alex, the girl at the front, was so nice! Most of the time front counter people aren’t the most friendly but she was great! Would definitely

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★ 5

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★ 5

Great!

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★ 5

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★ 5

This location has friendly staff, gym goers that are focused on working out, and available workout equipment and accessories. It’s nice to be part of a gym that has everything needed to focus on a healthy and strong lifestyle.

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★ 5

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★ 1

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★ 5

This is a great gym with Great coaches. The Golds fit class is 100% worth it. Its like crossfit but not crazy or dangerous. It got me back into shape in 4 weeks.

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★ 2

Back to the old ways: trash in the locker room and around equipment, 1/4-1/3 of the cleaning stations are empty or broken.

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★ 1

Why have you given up on the pool and sauna when your members pay for it? Why not just fix it and keep it maintained? Why beat around the bush about it? Why not be transparent?

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★ 1

Please, can you stop having people sell stuff outside of golds. We just want to go in and go out without being harassed. Management needs to put an end into this.

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★ 5

Exceptional clean facility,Dedicated Knowledgeable staff,

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★ 5

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★ 5

Thank you for everything

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★ 1

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★ 5

Good equipment nice staff just gets over crowded at times but still good gym no sauna though only bummer

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★ 5

Greta place to workout!

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★ 5

This is the foundation of my practice! I love you Golds!

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★ 4

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★ 4

The gym was recently remodeled which created alot more room.The problem here is some of the people who work out here leave free weights on the floor which creates a tripping hazard.

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★ 3

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★ 1

No longer have pool available

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★ 5

Huge Gym. Plenty of cleaning cloths if you like that. The staff was extremely helpful to me when I visited!

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★ 3

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★ 5

I have been a member here since 2018. The group classes are great. It’s a a nice and clean gym. The management is good too. The only negative is that thieves break into cars here so take your valuables and lock your car!

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★ 5

So I've been going to this gym for quite some time now after attending a few other Golds locations. I have to say that this one actually holds to the standard that Golds brags about. My first complimentary PT session was with Ryan Chadwell and he helped me a ton. I had a shoulder injury from 10 years before in the military that I never did anything with so it just got super stiff and hurt so bad I couldn't even work out. I had been to physical therapy and taken a ton of meds but nothing really fixed it until my session with Ryan. He helped me work out the tension during our session and gave me a bunch of exercises to do that in the end actually helped loosen that muscle up so I could start building strength in it. Im now able to work out like I used to and was able to shed 35lbs of fat that I had accumulated over the years. I'm now working on building back to my previous strength thanks to Ryan's help. Even if you don't think you can do it or you hurt or are just hesitant, sign up, give Ryan a shot, and see if he can put you on track to where you want to be.

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★ 5

Great place to work out! I joined recently (and don't know about what features they've limited since after COVID), and I like being able to work out across many machines. Their environment (and restroom) is clean, unlike other gyms in the area. I highly recommend signing up at this one!

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★ 5

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★ 5

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★ 4

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★ 5

Great gym with all of the equipment you could ask for: tons of free weight, 6+ benches, 5 squat racks, tons of room to do bodyweight and barbell exercises.

Kareem and the rest of the staff are friendly and always make you feel welcome!

Highly recommend, leagues ahead of other gyms in the area.

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★ 4

I've been a member here since shortly after they oepned...I've been able to obtain my fitness goals in large part to the les mills programs they offer and the wonderful instructors that teach the programs. Although the recent within 4 year remodel that was done took out the basketball court that my son's used I am pleasantly surprised with the use of space they have. I was disappointed when the swimming pool was shut down post covid because the aqua fitness classes were a nice option, but most of the location closed them. This location is on my weekly rotation of golds gyms.

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★ 5

Excelente

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★ 5

Very clean and spacious. Plenty of lockers and the place is well lit.

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★ 2

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★ 5

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★ 5

I’m in San Antonio for the holiday and this Gold’s gym is fantastic! The front desk staff is great and answered all my questions. The gym itself has everything you need and more than one machine. I have no complaints only compliments about this location!!!

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★ 1

They told me I didn’t “technically” pay for the services at the gym when clearly it’s apart of my contract and overall very rude horrible gym I will never come back very disappointed.

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★ 1

Absolutely ridiculous they don’t have the sauna open. Hasn’t been open since Covid. Can’t believe a gym charging this much refuses to fix it.

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★ 1

Charge $27 plus and have not open the sauna and pool area since Covid! What is going on with this company? They charge double than their competitor! Get y’all stuff together and stop scamming your customers

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★ 2

Gym is clean, equipment is decent, staff is consistently nice…. But I really really wish that the pool and sauna were working. I’ve been going to this gym for over a year waiting for these amenities.

It’s super unfortunate that this location is the most convenient for me but I’m having to look elsewhere to find a gym that actually has these available.

There are a multitude of reviews here and members asking in person for this to be fixed. I don’t understand why nothing is being done or at least communicated regarding this. All we get is yellow chains and locked doors blocking access to amenities that are part of our memberships.

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★ 4

I've been going to this gym for 13 years. It's consistently managed to be a great gym. They continue to update their equipment and lay out. The people that go here are pretty friendly.

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★ 5

All I know is this is , my favorite gym to go to in the morning . Samantha was a great help very kind and didn’t mind answering questions. I very much enjoy the gym here. It is very clean and I’ll be back tomorrow at the same time. Thank you once again, Samantha you were a great help and inspiration for me to build my body and my mind kudos.

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★ 5

I LOVE this Gym!! The staff and trainers are so welcoming and encouraging! The area is always clean and machines are available. The classes are plenty and fun.

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★ 5

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★ 5

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★ 1

Friendly workers and clean facilities. But please fix the sauna asap, it’s been out of commission ridiculously long!

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★ 1

Fix the sauna

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★ 5

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★ 1

Great gym. Sauna hasn’t worked for months. One star until sauna is fixed

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★ 5

Fantastic place to work out with tons of equipment for people at any fitness level. They also have pre-workout drinks, protein bars, and anything else you may need to keep you going.

I became a member today, and I'm very glad that I did.

Update - you can enjoy a variety of classes, and there are fitness coaches as well.

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★ 1

Good gym fix the sauna, that’s what I pay for.

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★ 1

This was the gym I went to everyday but then the sauna has not been working for such a long time. Since it has been broke I have gone to a different golds gym every time. Fix the sauna!

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★ 5

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★ 5

Staff is friendly, gym is clean and is a great spot to train!

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★ 4

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★ 5

Cleanest gym I have been to in a long time. Staff is friendly and hard working. Everyone is helpful. And the cleaners are constantly working

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★ 5

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★ 5

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★ 5

Lots of equipment to choose from.

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★ 5

I love the Gold's in live oak! It's lively and friendly! Music gets you pumped to workout! It's home to me!!!💪💪👊👍👍

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★ 5

My favorite location, everyone here is sooo nice and they always have what I need for my split 😌

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★ 5

Nice gym and people

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★ 4

Medium gym and easy-to-find exercise equipment.

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★ 5

Gym is cleaner than any other I have gone to. Staff is nice and helpful. The cleaner wolf is willing to help with machines when asked and cleans the gym with pride. The cleaner Jeremy does his best and is always dusting. The management is nice and helpful and seems to respect their staff more than most gyms. Grunt desk is amazing and the PT staff seems so nice and don’t mind if you ask them questions. All and all my favorite gym. Too bad I was just visiting but maybe one day I will move closer and get a membership. Thanks to all the staff who works at Golds gym Live oak.

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★ 5

Great place good people

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★ 5

It’s a fantastic gym

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Staff is always ready to answer questions about the equipment and classes. Nobody really bothers you and anyone can do their own thing to get in shape or lift

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★ 5

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★ 3

They do NOT have a pool as advertised. Everything looked pretty standard.

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★ 5

Great gym, lots of equipment, I generally go here if I need a solid good workout versus New Braunfels since more availability to workout

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★ 4

Great people, but need to open the pool!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

Everything is good except the sauna part. Bring back the sauna!!

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★ 4

Gets a bit crowded like everywhere else.

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★ 4

I just wish that all Gold's Gyms were like the Alamo Heights location.

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★ 5

Good old school gym with updated equipment. Get to the gym!

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★ 4

I was in town for a few days and am very pleased that I chose this gym. The staff was very friendly, the facility was clean and even the members put their weights back! The only reason I didn’t give 5 stars was because a few of the recumbent bikes I tried to use need some work. I’ll be back again.

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★ 5

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★ 4

I’ve been coming here for 6 months and like the gym, but the biggest draw back is that whoever is supposed to open the gym on Sundays is constantly late and everyone is stuck waiting outside for at least 30min-1hr for the gym to open and a lot of us end up leaving and missing the work out. It’s really frustrating

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★ 2

There’s never anything available, hardly any good Michelin here. Something is always temporary broken. It’s a pretty small gym.

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★ 5

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★ 5

Best staff in any golds gym I've been to. Have a wide variety of equipment and lots of space. Just wish they had a punching bag.

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★ 1

The gym itself isn't very well taken care of. They stated a year ago the pool wasn't open due to covid and now they keep just saying they don't know when it will open. There are plenty other gyms not too far that offer pool steam and sauna.

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★ 5

Love this gym! Really solid!

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★ 5

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★ 5

My home gym that needs some updating, but my gym family is legit!

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★ 5

Honestly, this gym is incredibly welcoming with the front desk staff. When I started my fitness journey 4 months ago, I was completely clueless on how or even where to start. I started talking to the front desk and formed a relationship with Duncan.

Duncan is incredibly upbeat, compassionate, and friendly. I started talking to Duncan every day when I came into the gym and without fail he always asked "What's the workout for today?" And always ends with a friendly "Yes sir!" Towards the end of my workout I would talk to him a out my various sets and workouts. He would then suggest doing several other workouts to complete the other workout as well.

All in all. Duncan made going to the gym a fun and welcoming experience along with the other front desk staff. I gained a friend and learned more about physical fitness than I started with.

Thanks Duncan! And and the other front staff team.

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★ 5

Golds Fit and cycle are coach led classes. All of the coaches are knowledgeable and quick to correct you if your form is not good. Coming to these classes make you feel part of the community. I definitely recommend this gym in Universal City.

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★ 5

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★ 5

These guys don’t get enough credit this is where my journey started and will always be a home away from home everyone here makes you feel welcome and the new management is on a roll I haven’t seen the gym like this in a while and it truly brings a smile to my face and a tear to my eye seeing this gym grow not only as a place but as a community ❤️❤️❤️

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★ 5

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★ 4

I wasn't there much longer then 2 hours my first visit there so i didn't get to try all the machines but i loved the 2nd floor area and the layout of the golds gym, i had some staff be very rude and joke about me with each other away from me but besides a few bad workers the place is an ideal fitness center

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★ 5

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★ 5

Where do I even start? 1st of all, their ADA accessible double front door is perfect to accommodate my severe ILS (invisible lat syndrome). The workers at the front desk are always on it, from the buff gym dudes, to the one intelectual guy always reading something super deep, to that one chick who says hi sometimes. The place is always clean and if a machine ever breaks, it is repaired within like 1 or 2 days. The paper towels are 99% stocked and they have cleaning people constantly cleaning. Also, bow that I am here, the people here are really buff. Muscles everywhere. Sometimes I put on my headphones, play beach sounds, take my shirt off and imagine I am still at muscle beach. This place is the best.

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★ 5

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★ 3

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★ 5

Great staff very knowledgeable and friendly

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★ 5

Love it

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★ 5

Awesome gym although their equipment is old but they're going to be replaced with spanking new ones. Staff very friendly and helpful

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★ 5

Starting the day with good vibes, zumba at 8 a.m. 🎼

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★ 1

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★ 4

Decent gold’s gym, though equipment is crammed in there, some of which is broken or inoperable. Overall it has just about everything you could need in a gym.

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★ 5

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★ 5

Love the Energy Here

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★ 5

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★ 5

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★ 4

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★ 5

When you are ready to make real changes and challenge yourself, then this is "The Place" to do it!

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★ 4

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★ 5

Fantastic people great work out comfortable shower very relaxing 😎

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★ 5

My first "real" gym experience in my 46 years and I can't wait for my second.

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★ 5

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★ 5

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★ 5

We laughed, we cried. It was better than Cats.

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★ 3

Gym is ok. Lots of machines wich is nice. Good amount of free weights. They offer classes as well and have trainers that you can pay for. Very disappointed the pool and sauna is not in service. One of the main reasons I picked Gold's

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★ 4

Amazing gym! Just moved in to this area and I am glad this is my home gym, pm's are not too crowded, major selection in grips and bench, squat racks and dumbells, does get a little too crowded afternoon.

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★ 5

Attended my 1st Silver Sneakers workout in Gold's. Great 1 hr warm up. Saw an old friend from when I was a member 5 yrs ago.👍🏽

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★ 1

Honestly the leaks in the roof and old equipment they really need to upgrade these gym disappointed!!🙁

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★ 1

Not happy at all with the billing department. They say they can't cancel a membership right now right away because of covid. What bull.

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★ 1

I am very unhappy with the billing department here and the staff. They have yet to caramel my sons membership and it has been 3 months. I would like a manager or supervisor to contact me because I have paid for 3 months of my son's membership and he hasn't been going because it was supposed to be canceled.

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★ 5

Great classes and staff

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★ 5

This is a great place to work out with lots of equipment and a great staff.

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★ 4

No complaints. 1st time here.

Source: Google

★ 4

Nice gym. Very clean. I enjoyed it. Nice staff.

Source: Google