★ 5

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★ 5

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★ 3

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★ 1

The equipment set up isn't great. Location makes it easy to get into a car complicated.

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★ 3

I want to ask do you all also let men (transgender) go into wemon s dressing room? Just want to know

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★ 5

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★ 1

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★ 5

Would definitely recommend this gym, really kind staff.

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★ 2

Music still loud like they don't care about what we say and it gets over crowded on Monday for no reason and no even doing nothing they either on there phones or they with a group of friends waste people time like come on do better fr.

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★ 4

They are nice and friendly , clean and not chaotic at this location . Just wish they had a ladies workout room

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★ 5

Super clean, great staff and a really welcoming environment. Great personal trainer Daniel Talamantez truly is the reason why I stay at Golds gym. An amazing positive vibe and is always willing to help works around my schedule and has helped me feel truly confident and love the person I am and who I am becoming.
#WeAreShootingStars 💫

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★ 5

I dedicate this review primarily to Andrew Castaneda, a personal trainer at this Gold’s Gym branch. A year prior, having a high heart rate and engaging in any kind of physical exertion would probably have killed me. Andrew-a NASM certified coach and a USMC veteran-drew upon his inexhaustible knowledge and experience to push me to my limit every time to improve my cardiovascular health and overall strength. He accomplished this through a varied regimen of calisthenics and strength based workouts; a case in point is how many pull-ups I can do now (33) versus a year ago (0). Month after month, I noticed a marked increase in my stamina and muscle mass, and I believe that I am currently in the best shape of my life so far with further improvement coming from the lessons I take from Andrew. Most importantly, after all this time, I made a good friend.

Onto the facility. It is small, but the space is well utilized with a respectable range of equipment from machines to free-weights. There is also a GGX studio that provides more freedom of movement and where classes are held regularly. The men’s restroom also has a sauna. Overall, a respectable location. Just don’t leave anything visible in your car.

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★ 5

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★ 5

Personally going to golds gym I’ve gotten stronger. Highly and I mean highly recommend everyone get a training lesson with Anthony Flores , one of the personal trainers. Awesome guy , Professional & he will push you to be better and hit your max every time.

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★ 4

It's to cold in this gym every time. staff is comfortable, but people want to sweat!
I DONT GO TO THE GYM TO BE COMFORTABLE, I GO TO BE UNCOMFORTABLE 💁.

Men's Sauna has been out for nearly a month too and no date on when it'll be repaired.

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★ 5

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★ 4

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★ 5

“Walked into this gym, and immediately, a guy started lifting weights with one hand while eating a protein bar with the other. Didn’t know if I should be impressed or scared. The energy here is unreal—there’s even a treadmill that sprints on its own if you fall behind. Definitely not your average gym. I’m hooked!”

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★ 5

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★ 5

They got all the stuff you need to get swole

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★ 4

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★ 5

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★ 5

I loved the gym! The attendants were nice and very helpful getting my account set up. Looking forward to using the sauna and pool!

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★ 5

The GYM is perfect for me. Organized & clean

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★ 5

A huge shout-out to Naomi for stepping up and taking care of buisness. Appreciate your hard work! 👏🏽👏🏽👏🏽

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★ 5

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★ 3

Is the place oben ? Or still close temporarily ?

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★ 5

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★ 3

The definition of average.

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★ 5

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★ 5

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★ 1

As a veteran I'm older, 45 yo, and the 1 woman with a heavy accent at the desk is completely and totally rude and condescending to older visitors. Anytime I suggest that something should be done or cleaned up whether in the locker room or on the gym floorshe rolls her eyes and says someone will get to it. I thought it would be cool to work out so close to the base but she doesn't care for customers who are veterans who wear veteran t-shirts and caps. Much better gym and nicer employees at front desk at Gold's off Hwy 151.

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★ 1

I stopped by today to shower and no one of the showers had hot water. 👎🏻👎🏻👎🏻👎🏻

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★ 5

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★ 5

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★ 5

Body Pump Class with Sara on Tuesdays at 7pm. It's always a very good workout!

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★ 3

It’s okay, but be carful not to leave belongings in vehicles! There’s been break ins.! Especially morning time.

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★ 1

This used to be a good deal. Sadly not anymore. I joined again after covid only to be disappointed that I can't swim here anymore.

Their location right next to the base was a big attraction the main reason I chose Gold's vice other gyms. But if I have to drive to other Gold's locations to swim, it's no longer worth it. I'm looking for another company altogether.

If you all bring back the pool, let me know, and I'll come back.

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★ 1

Do not enter this gym. Road 2 hours from austin to come to this gym that they call the best just to be treated rude by two women in from desk. Don’t ever come here

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★ 1

Dont reccomend coming i came from houston drove 2 hours to come here and they just treated me like garbage don't recommend 2 ladys in front desk.

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★ 5

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★ 5

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★ 4

I have been a member of this gym for many years, and it still is a dependable gym for a decent workout. The only negatives about the gym is that it is one of the smaller gyms, so when it's busy, it's hard to get equipment. It also doesn't have enough Step-Mills and the showers have to be turned on for a long time before you can get some warm (not hot) water to flow. Any who...despite some of the negatives, it it still a decent place to workout during none busy hours.

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★ 1

I putting a one star due to the fact that most of the exercise equipment was broken, most of the cardio machines were broken, and when i was signing up i made it clear i didnt want a contract and i wanted a plan i could use for only a few months and the guy signing me up still put it as a 12/mo contract that now i cant leave. Worst gym ive ever been too.

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★ 5

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★ 1

The worst, impossible to cancel membership and when I had a stop payment on my account after leaving the state they sent lying bill collectors after me. Thieves.

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★ 3

Give it a 3 stars due to the fact most of the equipment is broken, theater room only has 1 good tread mill the rest don't work, same with the reg floor equipment only certain machines work. Other than that clean gym lots of weight machines friendly staff. Usually empty when I go so can't say if it's always pack.

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★ 5

This is one of my favorite locations, good equipment and rarely overcrowded

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★ 5

I love this gym! I’ve been coming to this gym for over two years now and I enjoy the classes. The staff is really nice and it never disappoints me.🤩🤩🤩

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★ 1

Warning,
Some members look for an opportunity to still from your lockers, and if they get your wallet, they use it everywhere 👹
And our car keys got stolen and took our car.
Be aware.

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★ 5

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★ 5

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★ 5

Great place, friendly people in the morning, good equipment, but they play the worst music ever and they play it loud.

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★ 3

People are very nice and welcoming, weights are very used and a little worn but a ton of equipment to use. Sauna is great, bathrooms and the gym are a little dated. The value for price is there. Don’t expect high end

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★ 4

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★ 5

Great place to work out friendly respectful person thanks to Edward Gutierrez

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★ 5

Good gym

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★ 2

Gym is always in disarray. Weights put back in the wrong spots, trash on the floors, cleaning spray out - all of this at 5am when they open. Meaning, they don’t do any checks at night to ensure the gym is picked up and re organized. I brought this up in a review and Eric the GM called me. In the review I had also brought up the lack of attachment for the cable machines. He told me all of the cables were locked so no attachments could be removed and then he brushed off the cleanliness and disarray of the place. Meanwhile, the cables are not locked and the place is still a mess at 5am. This place is just horribly managed and it all falls on the GM. His standards aren’t cut out for a corporately owned gym. Couple that with being in a part of the country where people just are not clean and look after anything.

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★ 1

Y’all need to do something about all the people just talking and taking up all the benches they don’t even workout they just all talk to eachother , really annoying !!

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★ 5

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★ 5

Good assortment of machines and good free weight area. Love the shower facilities, better than most Gold's showers.
Friendly employees, welcome you in.

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★ 5

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★ 5

Good gym

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★ 5

Love it here, everybody is chill and positive

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★ 5

When is the pool going to be open?

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★ 3

Wanted to try the gym out since I’m new to the area, had to wait for the guy up front to finish flirting with the girl to get any assistance. Kind of gives a bad look to the gym. I’ll definitely try another Golds instead of this.

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★ 4

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★ 5

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★ 5

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★ 5

Great place to work out, the staff are Always ready to help

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★ 5

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★ 1

Gym is great but I believe they are getting rid of the swimming pool. I hope they bring it back.
My issue though, is that I am being charged when I canceled my membership 5 months ago. They said they couldn't do it over the phone so I emailed it to address they provided. They called me a few days later to confirm the cancellation. They sent me a confirmation email. However, I am still being billed. I have talked to numerous people. I have to explain my situation repeatedly. Managers rarely take the calls when they are the one who know about the situation. I feel as if they are avoiding me. I sent them all the documentation they needed from bank statements to card information. I don't recommend using this gym. When I call back to check status, I get, "We are still waiting." How can no one tell me why I am getting billed and when will they refund my money.

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★ 5

Good place to exercise

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★ 5

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★ 4

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★ 5

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★ 5

This is the GEM on Valley Hi. Very clean. Staff is friendly. Great selection of equipment. Medium small gym

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★ 5

If you want to run but don't feel like doing it outside... this is a great place to do that.

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★ 5

Great gym with a sauna.

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★ 5

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★ 5

I’ve been coming here for about 4 months and never had any issues or complaints. Just time it right and come in when there’s not too many people and you’re set. Some new equipment would make this even better.

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★ 2

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★ 5

Spacious, clean, well organized. Staff is also really nice.

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★ 1

No pool, wish it was open.

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★ 3

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★ 5

Good experience with my trainer

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★ 3

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★ 5

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★ 5

The front staff is great and the equipment is always clean. There are plenty of cardio machines, free weights and other weight machines to work out. There is also a "Zumba" type room for exercise classes. Parking is also available the building is always the right temperature whether it's summer or winter. There are no egos as I have seen all fitness levels at this gym. Highly recommend.

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★ 3

Not a bad gym, it's just a bit too small for the amount of people that go to it. Also it needs more squat racks. There is literally like two unless you count the smith machines, and they are always occupied by someone who is taking their sweet time sitting around on their phone.

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★ 4

Clean,lots of equipment and cardio and the equipment it's not old,and I don't have to ask for things like Z bars like 152 location

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★ 3

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★ 4

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★ 1

The indoor pools are not available I am going to LA fitness

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★ 4

This gym is in a good location and has a small gym feel that is very clean and well kept. One note for the manager if they read these, the temp in the sauna isn't as hot as Golds other locations. Sitting in there today I noticed a pretty sizeable gap between the bottom of the door and the floor that may be keeping the sauna from melting people as it should. Otherwise great location!

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★ 4

Great staff at 5am. Not too packed.

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★ 1

Beware! I signed up for a month and used it up. I look in my spam folder today and find they have been charging my card and now its up to 167.00 dollars. I havent been there since my month was up.

Big huge scam never again will i ever use golds gym.

Edit now its up to 292 dollars and yes i did do a cancellation form.

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★ 5

Best Golds of the few I've been to. If you live on the west side or southwest side of San Antonio I'd recommend going here over the one on Potranco.

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★ 5

Great job

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★ 5

If you want to go hard, just do you, not worry about being little loud and get in that great workout. Best place for real that feel great inside and out.

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★ 5

By far the best golds I've been to.

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★ 5

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★ 5

The General manager and his associates are extremely kind and helpful! They don’t make you feel uncomfortable and they are genuine about your health and fitness journey. Glad I joined, although our one opportunity is, there should be more spaces to sit and unwind before or after a workout.

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★ 5

Awesome place to stay in shape

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★ 3

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★ 5

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★ 4

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★ 5

Announcement for those with prior injury & physical disability: Jade, one of the trainers here, is SUPER friendly & knowledgeable with respect to rehabilitative exercise and form! I've barely started but my weakest spots are already feeling better.

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★ 4

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★ 5

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★ 4

Not super big and I get to get in a good workout

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★ 5

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★ 4

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★ 5

My favorite Golds location! Bandera Pointe is a close second, but Valley Hi has a great amount of space, more squat racks than other locations, and the machines are always clean and well maintained.

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★ 5

Great gym and experience. Even during peak hours its not as packed as other places.

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★ 5

I've been going to this gym for over 3 years and i can say it's the best one i've been too clean , great staff and never have to wait for weights people share

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★ 1

Terrible deals and unbelievable ways they got now by there new owners but the manager and salesmen kept it real and down to earth.

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★ 5

I’m glad for the staff for cleaning the gym and maintaining the cleanliness. Thank you.

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★ 5

Me gusto solo q no ay quien te explique y unas maquinas no supe prenderlas

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★ 3

Smelly and machines don't work but get the job done

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★ 4

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★ 4

need equipment

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★ 3

Always to hot and not enough benches or free weights

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★ 4

Great gym. I have little to no complaints

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★ 4

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★ 5

Great staff . Very clean .

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★ 5

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★ 5

Great work out

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★ 5

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★ 5

☝💪💯Great place peaceful and empty just how I love it 😀 ❤.

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★ 3

The music is too loud and the toilets don't flush right. Otherwise okay.

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★ 3

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★ 5

Nice

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★ 5

Great place to workout.... Nice atmosphere.

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★ 4

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★ 5

Very nice a clean gym at least it is when i go which is around 6 to 8 in the mornings

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★ 4

It was very clean.

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★ 2

Gym equipment is good. Not too much variety and size of gym is kind of small. Worst thing for me is the bathroom is very nasty, theres brown stains in the stall I used. For those reasons I give 2 stars

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★ 3

Buen lugar para fitness lastima que quitaron el servicio de alberca por esa razón no les doy las cinco estrellas

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★ 1

I was charged an extra month when I canceled weeks before the next billing cycle. But their “policy” isn’t clear on that. It’s complete fraud and pathetic for a gym that’s so well known. I’ll never go back or refer anyone to it. Wasn’t impressed with either of the golds in my area either.

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★ 5

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★ 4

It's ok the crowd is not so bad. Not enough hydration options. Mostly caffeinated drinks and nothing to replace electrolytes

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★ 4

Good

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

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★ 3

Been coming to golds since the beginning of the year, I think staff is amazing, managers amazing. But vibes here are ugly. A group of Men in the morning will say rude comments, give ugly looks. Especially if you don’t talk to them. It’s been going on for a couple months now that’s the only reason I’m switching gyms. If you’re a woman I would definitely go after 10am when it’s empty.

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★ 5

Great gym and doesn't get too crowded compared to other gyms. Peak times can still find room to get a workout in. Love this location

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★ 4

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★ 5

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★ 5

Roger was very helpful, we are very grateful to him! The gym was very clean and not crowded.

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★ 5

It's always a good experience at the Valley HI location. Had a good workout and feeling Blessed.

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★ 4

Wrong exit it should be exit 739. 737 had too many lights b4 being too bucees pls correct

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★ 5

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★ 4

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★ 5

Excelente lugar muy buenos aparatos y máquinas para ejercicios

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★ 5

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★ 5

Love it!

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★ 4

Awesome 👌

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★ 5

So 👍 good

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★ 4

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★ 2

Never had a problem with Golds gym here on Valley Hi. Just got off the phone with a CSR, not going to mention any names. Tried to tell me that there isn’t anyone else I can talk to regarding my account that’s $230.00 over due. Which I just found out about. I was under the assumption the account was closed, especially when I’m out of the country and it’s been over a year. They just kept charging me, even when the payment declined. Then she said that unless they receive a request to cancel, they won’t cancel the account, after she just said my account is already canceled!? lol I was thinking of reinstating my account, but after the integrity issues and bad customer service. I’ll go to LA fitness. Not going to waste time in a facility with bad customer service. Oh, she did offer to take off $100, but I haven’t even been to the facility in over a year. If they can’t keep and adhere to a good system, when it comes to billing. Then they’ll continue to lose guests. I’ll send out a mass email, to all my friends as well, and inform them not to join Gold’s Gym & about the way they handle guests satisfaction. It’s absurd! I rated it 2 stars cause at least when Eric Valdez was there, he would nip ignorance in the bud. He might still be there, not sure. Since the CSR said there isn’t anyone else to talk to, she’s the last stop. Smh I’ll be contacting the actual headquarters as well and writing a letter to them about this as well.

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★ 5

The front desk was very friendly!

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★ 1

Worst management team ever! I requested multiple times to cancel membership while I was deployed but instead of canceling my membership they continued to charge me! I called to straighten it out and they said they would take care of it but still kept my account going! Came back from deployment with an over
$300 bill after I requested repeatedly and informed them I was on deployment

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★ 4

Haven’t been to a Golds since March of 2020. I always liked this location. Arrived this morning to one way in and one way out which is a good sign for pandemic practices. The gym was VERY clean and everyone was masked up. Didn’t use the restrooms so I can’t say but in the past I’ve seen them in terrible condition but I would imagine they’re in good shape. Likely my last visit to Golds since they’ve changed their hours and kept them later and other gyms open earlier and are 24 hours but not a bad experience for my last visit.

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★ 5

Nice and clean

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★ 4

Not crowded, clean, has all basic machines.

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★ 5

The best gym in san antoino tc

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★ 3

Small space but it’s not busy

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★ 1

We were told that our yearly membership would end automatically and we didn’t have to do anything.
The Manager says that we automatically charge after the year because we assume you will continue to be part of the gym.
The gym has a poor system in charging clients without informing them they will continue to be charged after the year.
Why not communicate with staff a month before and let them know that the year is coming to an end and you will be charged month to month after that!
I will be informing corporate about the wrong informing they gave us. They tried talking over me, didn’t believe me and he wanted the person’s name that gave me the wrong information. I didn’t know I had to record the person that gave me the wrong information or write her name down. Smh..go somewhere else.

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★ 5

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★ 5

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★ 1

If I can give zero star ⭐️ I would. Gold’s gym is the worst facility I ever encountered. I wouldn’t recommend this gym to anyone. Untrained staff. Customer service is terrible 😢.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very clean environment and great gym!

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★ 5

Clean and plenty of machines each time I go.

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★ 5

Good clean and large gym. They have added a lot of new workout equipment at this location.

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★ 1

Gold's Gym subscriptions are HARD TO CANCEL!

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★ 5

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★ 4

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★ 5

This is the very good place to release stress follow me at Gold's Gym

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★ 4

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★ 4

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★ 5

best food in the SOUTH

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★ 5

Friendly staff, other patrons seem courteous.

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★ 5

The gym is good. It's always clean. The staff is great and friendly. I gave it 1 star to get the attention of the managers. CLOSING WELL BEFORE 1pm FOR CLEANING IS EXTREMELY FRUSTRATING AND NOT NECESSARY. it's not the same as closing at night (you don't have to kick people out). I used to work in the Industry so I'm aware of how empty the gym is at 1pm. please stop closing for cleaning at 12:45pm. Close AT 1PM AS ANNOUNCED. My workouts are extremely important and I have to fit it into my varying schedule.
*****I updated to 5 stars because they fixed they issue! Thank you staff!!!!! 🙏🥳*****

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★ 5

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★ 4

They only open at the dot 5am and everyone had been angry about it. Most gym opens 4.55am atleast, because it's been so many times the person who suppose to open gym over slept and we waited minutes, at one point hrs because the person quieted. And all we got was we're so sorry for the problem..But, they could not open 5mts early just to compensate us.

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★ 5

Very clean!!!

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★ 5

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★ 5

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★ 3

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