★ 1

I had to Google what the "white film was floating on top of the pool water." Turns out it's White Water Mold, and that was in addition to the brown film I saw on the tiles. As someone who works in medicine, this is very concerning, and I will not be returning for my remaining five therapy appointments. This post is for the facility on Bitters Rd.

Source: Google

★ 5

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★ 5

I have been going to physical therapy here at the Healthlink on Bitters Road and West Ave. for approximately 2 1/2 months, twice a week. I must comment on how kind, patient, understanding and above all well knowledged these people are who work here. Brian, who’s in charge of many of the staff at Physical Therapy, knows his business! He is fun to talk to and cares about all his patients . John, one of his students, just left to move on to a different location was so sweet and helpful to me. Lauren, helps me extremely well with my balance and inner ear issues…she knows her stuff! And I just met Somto, one of Brian’s other students, who knows how to help me very well with muscular strength in my legs and never misses a count on what number I am on for my routine with these exercises, lol! Thank y’all for helping me with strengthening my legs and balance!
God Bless everyone there!
Sincerely,
Lyla Belken

Source: Google

★ 5

I had been looking for a new gym and trainer for quite a while. I am so glad a friend recommended Healthlink. I have been training with Sara Hardin since I joined. She is an excellent trainer. She is very knowledgeable and keeps a close eye to make sure you don't injure yourself. All of the staff at this facility are very friendly.

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★ 5

Perfect and the indoor pools is the cherry on top

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★ 4

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★ 1

I liked the facility@288 W Bitters, along with the employees when I took therapy there. However, I do not appreciate the fact that they are horrible in doing your discharge paperwork to remove you from their facility when you ask them to. I have spoken to them four(4) times over a period of months to get it done, & it's still not done. I need it done to start much-needed therapy@ another facility that can better meet my needs, & since I fell & injured myself a little while back & all my doctors agree taking more therapies ASAP would be instrumental in my healing process, this is not good, & a very negative reflection on their facility!
Donna Booker-Jackson

Source: Google

★ 5

It's rare to have so many positives to say about a place. Firstly the people who run this are exceptional. Friendly. Know everything. You look forward to seeing them. Secondly it's CLEAN. That's huge with any swim-based therapy. The workout machines are plentiful, well kept, and there's loads of room and options. I LOVE the pools (x3) the PT one is perfect, there's a hot-tub for warming up afterward and a larger 50 meter pool for laps or classes. Most swimming pools are super-crowded and FREEZING but these are all a good temperature which is huge for me as I get really cold easily. And they are not too crowded. I have been going now 7 weeks which is relatively short but I've seen huge gains thanks to the comfortable non competitive environment. The price is fantastic. I've had massage also and I actually look forward to attending. I am only 51 so I'm one of the younger members but you don't feel strange and it's ideal for all ages. Some of the longer-term members have been going for years. I see people who are really, really hurt and in pain, improve and gain back mobility by dedicating to exercise here. For older people it is a bit of a social club too and they have a routine that helps them be the healthiest they can, at any age. I can't recommend more highly. I am swimming x 5 a week for a frozen shoulder and not only have I received really kind suggestions and help and made friends, I've also felt stronger than I have in years by committing to this. I wouldn't have if the environment and people didn't feel welcoming and I'm so glad it's here. I hope anyone who is in pain considers this because it's head-and-shoulders above other PT places (which I have been to) and it's affordable, friendly and professional as well as clean and offering far more than most for a fraction of the price. My neighbor is a PT guy there and I've heard all the PT trainers/therapists are excellent. I can vouch for the massage and consistency as well as the cleanliness of the changing rooms and great front-desk staff. A real asset to San Antonio.

Source: Google

★ 4

I am one of the younger members of this gym, and that's what I enjoy most. The machines are well maintained, and they let you know what parts they are waiting on if one is out of service. The rules are clearly posted, and nothing feels intimidating here. There's no loud music or TVs, weights, mats, resistance bands are thrown in disarray. There's not trash or water bottles everywhere. Just a nice, quiet gym with pools, sauna, locker rooms, etc. to get in a decent workout.

Source: Google

★ 5

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★ 5

Excellent staff and programs for rehab. Have helped me a lot in recovering from knee replacement surgery.

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★ 5

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★ 5

An excellent fitness facility for seniors with excellent staff and trainers.

Source: Google

★ 5

I began Physical Therapy with severe back and neck pain. After surgery I was still unable to turn my head side to side for a year and unable to walk very far without a walker for longer than that. With the diligent care of John in the pool and then, dry therapy with Ana (who is truly amazing) doing dry needling on my neck, teaching me the proper exercises and form to use out of the pool, to build the strength I need, and a LOT of hard work and doing the exercises at home, I am 95% pain free, walking, laughing again and doing the things I thought were lost to me.
I am absolutely, 100% grateful for my experience with Healthlink Physical Therapy-Bitters and highly recommend them.
BIG THANKS AND HUGS TO ANA & JOHN, Y'ALL ROCK! My sincere and everlasting thanks to both of you, for everything.

Source: Google

★ 5

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★ 4

Love the 3 heated pools

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★ 5

good staff for pt. one of the very few places that offer aquatic therapy, which can really help those having pain issues push through and complete their therapy regemines

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★ 5

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★ 5

I had a wonderful massage.

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★ 5

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★ 5

Place is just wonderful!

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★ 3

It's not completely one on one. They give you instructions and go to the next person and so on. So, you probably can skip exercises and they wouldn't know. But friendly people.

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★ 5

I have physical therapy here great staff

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★ 5

Great pool exercise program

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★ 5

I had a great physical therapy experience with Marie Elena. She is very knowledgeable and shares her information to help you moving forward. She was very informative and attentive to what the patient does physically and how to help them through physical therapy. Thank you.

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★ 5

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★ 5

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★ 4

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★ 5

The level of professional expertise and genuine concern for each patient is unsurpassed in my experience. I especially recommend Ana Liza, PT, DPT, FAAOMPT, for her exemplary professionalism and outstanding personalized care.

Source: Google

★ 5

While the Gym membership is on the $$$ side, it's not crowded from noon time until closing. So, if you are looking to do anything other than a workout, this is not the place for you. They also have an olympic size pool plus a rehab area.

Source: Google

★ 5

I found the facility at Starcrest and 410 to be very professional courteous and friendly. My therapist Cindy is a person that truly cares about helping me get back to the best I can be. It’s obvious she has a big heart for people and is not there just for the paycheck. The office staff are awesome also, could not ask for anymore.

Source: Google

★ 5

The staff is always cheerful and polite.

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★ 5

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★ 4

Friendly but Staff needs to focus alittle more on patients than each other & be more precise on explanation of exercises & reps wanted.

Source: Google

★ 5

Excellent facility that has it all....Great work out area with all the machines you will want/need. Water area is wonderful with heated pool, even warmer therapy pool, and a hot tub with powerful water jets to make your workout all worthwhile. Staff is friendly, professional, and very helpful. Personal Trainers and Massage folks available for personal attention, but the Trainers are also very helpful in assessing your needs and assisting you in getting started on your path to your individual fitness needs. They don't just show you how the machines work, but will discuss your limitations and how best to utilize the machines to assist you. Steam room also available. Showers and locker room adequate for your needs. Overall, I love this place and have been going for a few years now, off and on. Great plus, they have extended their weekday hours and are now open until 9 p.m.

Source: Google

★ 4

Great place! Good people, But try to get them on the phone? Oh well

Source: Google

★ 1

I went for physical therapy and help to improve issues with my balance. The "person" that interviewed me, was very disrespectful, critical of me for using a scooter, and even that i put my eye glasses in my hair. She reviewed my medications and said I should "stop" taking Benadryl and "take Zyzal instead". As for my balance issues she said, "You move your eyes too much, that's why you fall". I attempted to explain, she interrupted me, " I know who you are and what you are, if you need a scooter, we can't help you." With that remark, she said I needed to leave. I was shocked at such an unprofessional and rude manner. Her remarks of "who and what you are". I am a retired RN.

Source: Google

★ 5

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★ 5

I love it here physical therapist Nicole is everything!! Kind and friendly staff and the gym members are all very nice as well.

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★ 5

I look their service. Scheduling is pretty open and the therapists know their field.

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★ 5

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★ 3

Over look the paper work

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★ 5

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★ 5

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★ 4

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★ 5

Good facility..great people

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★ 5

Nice place work out friendly staff and nice atmosphere

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★ 5

Had 2 water therapy sessions, Awesome. This facility is great. Thank you

Source: Google

★ 5

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★ 5

Excellent rehabilitation for heated aquatic therapy!

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★ 5

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★ 5

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★ 5

Great place for meeting. Free Stroke Support meeting monthly 3rd Wednesday. Discuss challenges of stroke survivors and caregivers. Also Silver Sneakers gym and pool facilities. Rehab.

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★ 5

The number of Services offered hear are Unparalleled :0) I also adore the Silver Sneaker crowd.

Source: Google

★ 5

Great place to work out.

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★ 3

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★ 5

Excellent health club. They also provide physical therapy and water therapy.

Source: Google

★ 5

Due to an auto accident, I still have daily pain. Regular physical therapy didn't help .much. My Dr Stuart Pipkin prescribed Aquatic Therapy at Health Link at Bitters for me.
Kacie is my main therapist and Nicole assists me as well. These two ladies are Dynamic! Feels so good doing the work out plans they set for me.
Front desk ladies for P/T are so friendly. Facility is really nice and clean. Locker room is kept too chilly for my taste since I'm wet going into and when out of the pool. So that's to be expected. Nice patients and members.
Brenda at the very front desk for the center is exceptionally helpful and kind.
Thank you.

Source: Google

★ 2

I do chair yoga and Patty is our instructor. She is terrific. There are so many people attending that it gets too crowded and that's my complaint. I have spoken with the manager to no avail. I asked management to remive exercise equipment from the room to make more space but they refuse.

Source: Google

★ 5

Feeling great after my first time there

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★ 4

Really nice people

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★ 5

The staff is wonderful, the treatment is helpful I love health link

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★ 5

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★ 4

Like the facility. Houston is great!

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★ 3

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★ 5

I love this facility. The staff is professional and very knowledgeable. They assess your individual needs from head to toe! I had a knee replacement a few years ago and the aqua classes are very therapeutic. Overall, my body aches and pains have subsided since using the pool and th lap swimming has open times in between classes. The gym is great too. The staff is very helpful with training on the machines.

Source: Google

★ 4

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★ 5

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★ 5

Great people really care in your well being

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★ 5

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★ 5

very good

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★ 5

I have been going off and on for about two years now. I use the same physical therapist most of the time. I love the place so much I also joined the gym. It's a great place for those of us over 60, with medical problems. All the personnel are wonderful...from the maintenance ladies on up. A GREAT physical therapy AND workout facility!!

Source: Google

★ 5

Good fitness facility without the excess frills and no lines for equipment, generally.

Source: Google

★ 5

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★ 4

Great environment. All the staff members are very polite and helpful. The gym is wonderful and so is the hot tub & the pool. Deena at the front dest is always so nice, polite and kind and alway has a huge smile on her face. Also, she knows our name and she learned it pretty fast. She is so kind and always ready to help! I love Health Link.....I've lost 32 pounds in the couple of months the I've been going to workout! 😄

Source: Google

★ 5

I have had God results with my therapy at health link. The trainers are always helping to improve your health condition. I will use their service as long as I can.

Source: Google

★ 5

My spouse and I have been going to this gym/health facility three times a week for years. It's keeping us younger, active, and healthy. The equipment is top notch and the personnel the best--knowledgable, friendly, helpful. The atmosphere is relaxed. The facilities are clean. Whatever level of exercise you are wanting, you will find it at HealthLink. Just bring a lock, a towel, become a member, and get to working on a better you.

Source: Google

★ 2

I went to Baptist healthlink for physical therapy due to hurting myself lifting things at home, the doctors diagnosed me with acute bursitis- the therapist at healthlink treated me like I was out of balance and the treatment she gave me end up making my pain worse.

Source: Google

★ 5

I received the results needed in a friendly, professional environment that encouraged me every step of the way. Both working in the therapy pool and on land were very positive experiences.

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★ 3

When will the hot tub be repaired? It seems like it's been broken since last April.

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★ 5

Works perfectly for me.

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★ 5

Great place to sweat....haaha.........Lots of machines to choose from n staff to explain if you have questions.

Strenghening some muscles that gave up a long time ago.

Zumba classes n others.

Come join...............

Source: Google

★ 5

Been a member for twelve years and consistently use the North facility. Recent changes have all been improvements and it was good before. The warm therapy pool is a real bonus for those of us with arthritic diseases.

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★ 5

I improved totally with Derek pushing me at a safe pace. I would recommend HealthLink to anyone

Source: Google

★ 5

We are so happy to have found this place. The staff is knowledgeable, caring and patient. The gym has lots of readily available equipment and an array of classes too. Derek, physical therapist, is outstanding and Houston, fitness instructor, is great as well. We do not hesitate to recommend HealthLink on Bitters.

Source: Google

★ 5

Their Fitness & Wellness Center on Bitters is PERFECT! Not too crowded, tons of classes, heated pools, and massages available! I think it is so cool they do free fitness assessments for members every month! Any other gym will charge you for that service. Since they're with Baptist Health System, their personal trainers are so knowledgeable and really catered to those who do not want to workout amongst the super buff and fit crowd.
I love it.

Source: Google

★ 2

Source: Google

★ 2

Thumbs down. Avoid this rehab facility if you have a choice.
I had right knee ACL surgery Feb 7 and chose this location due to Saturday schedule and I had wonderful experience with the Health Link downtown 4 yrs ago when I rehab my left knee ACL. I started at this Bitters location last week; preliminary evaluation was OK, but front office staff need smiles/welcoming attitude. First appt. on 25 Mar was with a female PT, but later I was passed on to John, who I joked about being so popular (i.e. other patients were also passed to him by other PTs during my session). Second appt. on 27 Mar was OK with Zach. Third appt. on 29 Mar - after inquiring why my session was 20 minutes late, the front office attendant said that my appt. was "messed-up big time." She said somebody mistakenly moved my ACL rehab session to pool session. I quickly cancelled the rest of my rehab appts. and plan to call my Dr. and continue at the downtown facility instead. If the Bitters staff can mess-up my rehab schedule it begs the question what else can they mess up? Are they using the right treatment routine? Do they really review specific patient requirements?

Source: Google