★ 5

Steve was so informative, and encouraging. Excited to start this Hotworkx journey!!

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★ 5

Here are the things that sold me: flexibility, variety of workouts, easy to reserve, affordable and a great workout. Facilities are clean and staff are super friendly and knowledgeable. No pushy sales tactics. Just a great gym that speaks for itself.

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★ 5

Lovely staff. had an amazing workout. definetly worth checking out

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★ 5

I came for an intro session and had a great experience. Steve was very thorough with all the information and the tour of the gym. I signed up after my trial work out!

Source: Google

★ 5

Steve did such a good job showing me around the location and answering my numerous about all things Hotworx. Thank you Steve!

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★ 5

I LOVE it here! Staff is the best. The studio is super clean and it’s so good to feel comfortable in place like this !!

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★ 5

Good place to workout, nice staff! I recommend !

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★ 5

they are amazing , Such a welcoming environment!!

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★ 5

Steve was very friendly and helpful. He got us booked for a last minute intro session and helped us set up a membership as well! Made the experience run very smoothly. My friend and I both look forward to being a member here!

Source: Google

★ 5

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★ 5

Very nice facility, staff is very nice and i love the open 24 hours concept! Works great with my schedule.

Source: Google

★ 5

Just took my first Hotworx class today, loved the workout and the sauna. Great location!!

Source: Google

★ 5

Love this place! Great customer service!

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★ 5

This place is great. You will feel great after your work out! Friendly staff!

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★ 5

Awesome Experience. Best Yoga and very Informative Instructor.

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★ 5

Great customer service from Steve! He showed me around and gave me all the information I needed to get started! It was a great experience

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★ 5

HOTWORX is such a great workout! I love the classes and everyone is so helpful! The facility is always clean and I don’t have issues getting into classes

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★ 5

First time here and I couldn’t have asked for a better experience! Thank you Steve for all your help!

Source: Google

★ 5

Hotworx employees are also helpful and friendly and it is easy to book! Love the independence!

Source: Google

★ 5

Steve was a great help! I love this location!!

Source: Google

★ 5

Workout was great! Highly recommend.

Source: Google

★ 5

This place is great, I get my workout in and the staff is so kind and considerate

Source: Google

★ 5

Tried out the trial class. Great workout, truly sweated and felt it the days after. Not only that, but the staff was super informative, answered all my questions and more! Shout out to Steve!!

Source: Google

★ 5

Friendly staff and members!

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★ 5

This place was great! Staff was super accommodating and explained everything. We signed up after our trial class because we loved it so much. Highly recommend!

Source: Google

★ 5

Our first experience was great! Staff was super nice!!

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★ 5

Love the workers here great environment to workout in ! Definitely recommend getting a membership here !!

Source: Google

★ 5

The staff is amazing, everyone so nice and the facility is clean. Everyone is so helpful

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★ 5

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★ 5

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★ 5

Came here to try their free class and was helped by Lisa. She was so helpful in helping me understand everything. The workout was great and not too fast paced. The sauna feeling was nice.

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★ 5

Lisa was so awesome and helpful! Totally convinced my friend and I to get membership! Feel great after the workout!!

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★ 5

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★ 5

Steve was great!
Thanks Lisa for the hook up!

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★ 5

Wonderful environment and experience! Became a member today

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★ 5

Wrenn was so incredibly helpful!! Can’t wait to start this journey on my health goal.

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★ 5

Everyone has been super friendly and supportive. Definitely recommend this to my friends and family.

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★ 5

Fantastic service from Lauren and Steve!! They made the experience super easy, and were very kind and immensely helpful.
Awesome first workout, can't wait for my future workouts here! :)

Source: Google

★ 5

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★ 1

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★ 5

Did my first workout today Steve was super helpful. He was personable and the rooms were very clean. I was nervous about the heat but I actually enjoyed it. I can’t wait to start coming every day!

Source: Google

★ 1

I have everywhere membership at Hotworx and signed up to attend a class at this location. They canceled it and didn’t inform me, and when I check it was fully blocked off. I will not be returning to this location.

Source: Google

★ 5

Amazing experience, great customer service!!!

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★ 5

Got a good workout

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★ 5

I love working out at HOTWORX! I’ve just started and noticed that the facilities are always clean and well equipped. The staff is also super helpful and friendly.

Source: Google

★ 5

Love working out here! The best place!

Source: Google

★ 5

Steve was so helpful with the sign up process! The facility was clean and I loved my first workout. I can’t wait to keep coming back!

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★ 5

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★ 5

thank you Steve for helping the sign up process go seamlessly! Steve and Lauren were very friendly faces to walk into

Source: Google

★ 5

Great facility! Loved signing up!!

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★ 5

Signing up was so easy. People at the front desk are super helpful.

Source: Google

★ 5

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★ 5

Excellent facility and friendly staff.

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★ 5

Wow I am so impressed by the facilities (clean), workout (you sweat and burn calories!) and availability (24 hours)! I can eat more after working out and I love the flexibility!

Source: Google

★ 5

My husband and I tried out a free session to try the Hotworx studio out and loved it! We got a great workout in 30 minutes. The studio was very clean and the staff was so lovely.

Source: Google

★ 5

Great Location, have been to few locations and so far its the best one.
Please resolve your Door lock issue as of 11-13-2024.

Source: Google

★ 5

I love HOTWORX! I’ve only been coming for 3 weeks but I’m addicted. The staff are friendly and it’s always super clean!

Source: Google

★ 4

I really like this place, but for over a month accessing the facility during non staffed hours has been extremely challenging. Lots of people who try to access during non staffed hours facing the same issue.
Pin does not work and the app used to unlock the door does not work either. I have been told it will take couple of weeks more to fix the issue. I will update the review accordingly, still a strong 4 stars for the facility and its maintenance.

Source: Google

★ 5

Fun place to workout at your own pace

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★ 5

I had such a good workout here! Loved it!

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★ 5

Such a great workout. Staff are extremely nice and informative! Love coming here!

Source: Google

★ 5

The staff was great easy membership enrollment. Excited to begin my HOTWORX journey!!

Source: Google

★ 5

Enjoyed my first workout. Great staff!!

Source: Google

★ 5

Wonderful Staff and classes give you a good burn.

Source: Google

★ 5

The staff here is amazing. I knew coming in I wanted to join but I they far exceeded my expectations! Give them a try, you will not be disappointed.

Source: Google

★ 5

Love hotworx!

Source: Google

★ 5

Very welcoming staff and nice sauna workouts!

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★ 5

Had some computer issues getting in to try it but once I was in contact with Arissa, it was fantastically well! Picked a class, sweat my head off, felt great! Joined immediately after because it’s easy and convenient to be a member! Can’t recommend working with this group enough!

Source: Google

★ 5

The staff is wonderful! 10/10 would recommend if you need a effective & convenient fitness solution!

Source: Google

★ 5

Came in for a free session and the set up and sign up was seamless! So excited for this new fitness experience!

Source: Google

★ 5

Just finished my first workout and I’m already addicted! I’ve been looking for a gym with a unique concept for a while and I’m stoked I came in to give this a shot. The entire staff was super friendly and the facilities are gorgeous. So excited to join!!

Source: Google

★ 5

Amazing facility! Super neat and organized and the staff was super sweet throughout my whole experience!

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★ 5

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★ 5

This place is awesome! I highly recommend to get sweaty!

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★ 5

Love my workouts!! I was never one to be consistent until coming here. Love the staff and friends I have made!!

Source: Google

★ 1

I’ve been attempting to cancel my subscription for 7 months, but the company consistently refuses my request. This is not about the money; it’s about their shameful ethics and poor morals. I would give them zero stars if I could. Beware and stay away from this unethical place.

Source: Google

★ 1

I wish I would have read the reviews regarding customer relations before joining.

Keep in mind you have to give a 60 day cancellation notice with all payment for last 2 months due upfront at cancellation. Additionally, you can only cancel in the studio when a staff member is onsite but they are regularly understaffed so makes it difficult if you ever want to cancel. Between the requirement to purchase their towel and mat ($75-ish dollars?) and 2 month cancellation policy ($120), you better plan on being a member for at least 18+ months to make it worth your money, because a 5 month turnover like me was an expensive mistake.

Source: Google

★ 1

Very unprofessional, customer relation management skills are very poor and they are not interested or willing to listen to customer feedback or make amends to their onboarding process. Infact when customer points out that it was not made aware to them, instead of apology expect to be gaslighted. Lack of clear communication makes this place an absolute nightmare. Bad experience!

Source: Google

★ 5

Just completed my 1st yoga session and it kicked my butt. Courtney gave me a tour of the studio and explained what each sauna does.

Source: Google

★ 5

First time trying it out and loved it ! It is very clean and organized would definitely recommend

Source: Google

★ 5

I absolutely love this location! Everyone is so helpful & the facility is always clean!

Source: Google

★ 5

Today is my first at HOTWORX and it was amazing!! I love it and the staff are awesome.

Source: Google

★ 5

First time coming to hotworx and really enjoyed the experience

Source: Google

★ 5

Love this place !

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★ 5

Love this place!

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★ 5

Love it! 🔥

Source: Google

★ 5

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★ 5

First time coming to Hotworx. It was interesting and quite challenging! I loved the experience. It definitely tested my limits and I hope to keep improving with each visit!

Source: Google

★ 5

I signed up this weekend. The facilities are clean and organized and the staff was very helpful. The process was a breeze, signed up for the membership and started a class right away.

Source: Google

★ 5

I just finished my free trial and I was running a little late coming from work and realized I left my yoga pants. I called and she was so kind and helpful. I can’t wait to start to membership, definitely recommend!

Source: Google

★ 5

There aren’t words to express what a difference HotWorx has made in my life! I’ve been @ this location for about 3 years and Marinda and all the staff are so professional, friendly and helpful! I tell everyone about the amazing benefits of infrared therapy. There is no other gym for me than HotWorx Coppell!!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

The people are nice, rooms are hot and equipment is in good shape

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★ 5

I've enjoyed it here since my very first visit to see what it was about. I love that they've adapted to current Covid protocols by only having one person per room. I think this location is full of kind, positive people from staff to workout guests and I feel safe at the Coppell location even during the darker hours.

Source: Google

★ 1

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★ 5

The young girl who helped me about four days ago was very sweet and kind. Clean facility as well

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★ 5

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★ 5

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★ 2

The cancellation policy and lack of clear communication and charges makes this place an absolute nightmare to exit.

The venue itself is great, the saunas are clean, and tidy. The staff are friendly, though at times depending on whom you're working with may or may not know what they need to do to help you out. Functionally, they provide the necessities of what they market well in a clean manner. Towels and cleaner always on the ready which is great.

The benefit of being a member in this place vs the eminent cancelation that anyone may face makes this place not worthwhile to any extent.

Who would have thought a cancelation process and switching of credit cards would be a 9 month drawn out process. These poor business practices and communication do not favor the customer to any extent.

Source: Google

★ 1

I am a everywhere member that joined at the Flower Mound location. We recently moved to Coppell and my son wanted to start going with me. I inquired about how much he would be and even explained to them that my membership was initiated at the Flower Mound location. They said $30. I signed him up and even asked about billing. They said I would pay my normal dues at Flower Mound and the $30 for my son would be billed by them. We paid for a towel and a mat(which I have yet to receive)and left. For the past two weeks everything was good. Today I inquired about a guest pass for my sons father who is visiting from overseas. After I left the gym I received a call from the owner. She stated that my son being added at the discounted rate wasn't allowed and he could no longer come unless I registered him for a full membership at $59 a month. She was very concerned with who signed me up this way and came across very rude explaining that they are different franchises. I am fully aware of the different franchises, which is why I asked about billing and how much his membership would be for Coppell only. Clearly the staff are not trained well as they acted as if this was no big deal when I signed him up. I did not ask for a discounted rate, they simply said he would be $30 a month. So I paid for a towel and mat for no reason, and haven't gotten the mat. The owner is supposed to call me back tomorrow, not sure what for. The two young women who signed my son up were very professional. The owner is snarky and rude.

I love Hotworx but this has tainted my opinion of them.

Source: Google

★ 2

i started coming here because i get nervous about going to workout at my usual spot (orangetheory) since they don't require masks in the studio, but this place doesn't really either. i mean they say they do but i see clients walk straight in without one and they definitely walk around the backspace alllllll the time without one also most of the front desk staff doesn't wear a mask either, especially in the evenings. you do get the box to yourself so that's nice but it's ruined when you walk out, and people all around you aren't following the rules. i get it - putting a mask on to walk out when you're drenched in sweat is uncomfortable, but from what i hear so is covid ;)

Source: Google

★ 1

This company has a ridiculous cancellation policy. They require 60 days notice and require that you do it in person. If you cannot go in during hours when someone is there you can’t cancel.

Source: Google

★ 5

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★ 5

First time and was an amazing experience, everything is super clean and staff super friendly and clear 🤍

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★ 1

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★ 5

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★ 5

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★ 5

Source: Google