★ 5

Source: Google

★ 5

Fantastic gym! The owner loves this studio and brings amazing energy to all who visit. Great work outs, and fantastic experience!

Source: Google

★ 1

I rarely leave reviews, but I believe it’s important to share my experience so others know what to expect, especially when it comes to cancellations.

I signed up at HOTWORX Sugar Land (River Park) in February and did not return after the first week. Recently, when I went in to cancel, I was met with resistance, misinformation, and ultimately, intimidation.

Despite fulfilling the six-month initial contract term, the front desk staff insisted that I could not cancel unless I paid a fee immediately. When I calmly explained that I couldn’t make a payment that day and requested to remove my payment methods, the staff member became flustered, retreated to a back room, and called the general manager and studio owner.

Instead of offering support or resolving the issue, they spoke with me over speakerphone in an aggressive manner, raising their voices and making me feel as though I was in the wrong for simply trying to cancel after meeting my contractual obligations. This behavior felt like bullying, plain and simple. The young employee seemed overwhelmed, and rather than stepping in to de-escalate the situation, the management team only escalated it, showing complete disregard for my concerns.

Ultimately, I had to escalate the matter in writing to be taken seriously. This experience highlighted a lack of professionalism, inadequate customer service training, and a disregard for consumer rights.

If you’re considering joining, I suggest reading the contract thoroughly and preparing yourself for potential challenges if you ever decide to cancel. I sincerely hope the owners take this feedback to heart, improve staff training, and treat members with the respect and dignity they deserve.

Source: Google

★ 5

Had a great experience with Christina. She was very attentive and helpful. Get a great work out 💪🏼💪🏼💪🏼

Source: Google

★ 5

Source: Google

★ 5

I really enjoy their workouts. Not to mention it is clean and they have kind staff. Can't wait to take advantage of their free weights! 🏋‍♀️

Source: Google

★ 1

Update: they claimed to have waived the cancellation fee but still owe me a refund of $62.69. It has been over a month. I have sent multiple emails and they continue to ignore me.

Disappointed with HOTWORX’s Lack of Compassion and Communication

I’m extremely disappointed with my experience trying to cancel my membership at HOTWORX due to medical reasons. I have emailed the owner five times, explaining that my doctor advised me to stop using the sauna due to a medical condition and the medications I’m on. I even offered to provide a doctor’s note to support my request.

I received only one reply, which stated I had to either pay $99 to cancel immediately or continue paying for two more months. Since then, I’ve followed up three more times with no response.

This isn’t about avoiding a fee—this is about my health and safety. The sauna is not safe for me. For a company that promotes health and wellness, this response (or lack thereof) is incredibly disappointing and feels exploitative.

HOTWORX, do you want members to risk their lives in your saunas just because your policy doesn’t account for legitimate medical concerns? Or should we just accept being charged for services we medically cannot use, as if it’s our fault we got sick?

I expected more professionalism and basic human decency. I hope this gets someone’s attention, because your current behavior is unacceptable

Source: Google

★ 5

I joined HW in January of 2024. My goal was to get healthier and drop at least 10 pounds. 15 months later... I am down 26 pounds and most importantly- mentally healthier. Like with any type of work out routine- you're going to get out of it - what you put in to it.
The River Park / SL HW location is extremely convenient. The ladies who staff the studio are always friendly and welcoming. They are on top of cleaning and maintaining the rooms during business hours. They have promo events from time to time which are super fun.
Im glad I decided to join HW and will continue to be a member as long as they are open.
**** Downfall/ negatives ***
My only issues are this -
- the Chic Fil A next door 😆🤭
- some members forget to make sure the heat is turned up to 130 when they are done to be ready for the next class / member.

Source: Google

★ 5

after debating on whether or not to try hotworx i made my decision to do so for sure thanks to Alexis! Alexis was so encouraging, reassuring & knowledgeable in all that hotworx has to offer, she took the time to explain every single workout & amenity offered & made me feel comfortable to ask questions since i am only used to gym & and in home workout settings. I can’t wait to start my hotworx journey, thank you again Alexis (:

Source: Google

★ 5

I'd like to give a shout out to JADE!! She is Amazing and made my re-enrollment a FANTASTIC experience!! I have to brag on your Location, I was a former member but my daughter and I cancelled our membership due to relocating further Richmond near Katy. After visiting and calling a couple of locations closer to me I realized what a GEM your Studio/Gym is! It is also very clean and organized! ..Kuddos to the girls that previously worked there and who gave excellent customer service and Hats off to JADE for being so bubbly over the phone and genuine! The sign up process was smooth and she was even signing up another new member! Fabulous multitasking abilities! Looking forward to getting my health and fitness journey back on track! ;) Thanks Jade!

Source: Google

★ 1

I called multiple times before I got ahold of anyone and then when I finally got ahold of someone I explained I wanted to do the free trial because it wasn’t working to book online and when I got ahold of someone FINALLY and instead of making me an appointment he told me to come between 9 am and 4pm when I got there at 230 NO ONE WAS THERE. I the person I spoke to who was a guy spoke to me on Wednesday 2/12 at 4:24pm

Source: Google

★ 5

Such an amazing place to get a great workout. I've done the hot stretch, yoga, glutes and resistance training. Off the charts experience and so many great benefits come with it (Increased collagen production, enhances blood circulation and reduces inflammation. This is especially good for my ACL/Meniscus repair knee. Now that there's new management its even better!! Extremely friendly and so inviting. Just great people to be around. They're the best honestly. Would definitely recommend!

Source: Google

★ 5

When I signed up almost a year ago my baby was a month old and I loved the convenience of 24/7 access. You can do cardio, yoga, Pilates, core… and weight lifting as well. As a full time working mom of 3 this style of workout is very convenient and great. I lost 15 pounds so far and I’m getting stronger every day. Staff is friendly and this place is always spotless and smells great! Try it out!

Source: Google

★ 5

Hotworx has been life changing. I went from 218lbs at my heaviest, was 213lbs in April, 2023 and here we are at 183lbs on June 30th, 2023. It's convenient and easy to fit in to a busy schedule. A plus are the employees at Hotworx Sugar Land; they're professional and are willing to answer any questions or assist in any way. Also, and you can't beat this, they're open 24hrs a day with unlimited workouts. After hours you just use a wifi enabled code to enter, how awesome is that!!!

My before and after photos are attached.

Source: Google

★ 5

My husband Jordan and I have been coming to hot worx since mid February to help aid our weight loss journey since having our son TWO Years ago! We’ve tried other gyms and memberships to help us lose weight but the hours or type of workout never helped. The great flexibility hot worx provides while we get an amazing workout in a short amount of time has been seamlessly added into our lifestyle as new parents. I’m officially down almost 50lbs since then and my husband 30lbs! We love it here, and recommend it to everyone we know! We love the space, the ladies who work here are great and friendly & so is management! Truly recommend for you to start meeting your weight loss goals!

Source: Google

★ 5

My favorite gym I have ever joined! And I have been to a lot! The staff make it even better!

Source: Google

★ 5

The only place where I have been able to be consistent and have seen crazy results. I love this place.

Source: Google

★ 5

Love Hot Pilates & Hot Barre None

Source: Google

★ 5

I’ve been at Hotworx for a few weeks now. I don’t really enjoy working out but I do love coming here! I love doing the cycle, blast and Pilates classes!

Source: Google

★ 5

Love HotWorx!! My favorite workout is the Hot Isometric! All the workouts are go at your own pace with a great sense of privacy! 100% recommend!

Source: Google

★ 5

I love the easy access. My favorite is the Hot Cycle.

Source: Google

★ 5

Love love love the privacy and convenience of working out anytime I want. Not sure of my top favorite workout because they’re all so good. But if I have to rank them as my top 3, I’d go with: Hot Pilates, Hot ISO, and Hot Warrior.

Source: Google

★ 5

I’m not the most dedicated workout person but when I do go, I’m obsessed with the HOT ISO workout and THUNDER workout. I feel so fresh and pumped after each session! Definitely worth trying- Faith & Monica are amazing and so resourceful.

Source: Google

★ 5

If you’re wanting a workout that will change your life HOTWORX will do it! I love the 3d workouts, privacy, and guidance with the virtual instructors. I had one trial class and was hooked! The crazy part is I never liked yoga or Pilates I was always a fast cardio lover. But now I get both and obsessed with how I feel and look leaving the sauna!

Source: Google

★ 5

Love this place🥰!!
I get in and out on my own schedule yayyy.
Getting stronger by the day,Yessss ♡
My favorite work out is Warrior.

Source: Google

★ 5

Hotworx is so fun! It’s amazing to sweat so much and release toxins while getting such a good low impact workout. This location is awesome and always taking care of their customers!

Source: Google

★ 5

hotworx is amazing the heat is different than our humid hot air outside. It makes you feel so good when you’re done you’re energized. Some of the workouts are not too long. You can do them double triple or you can just do one. The yoga Pilates warrior will really get you in good shape. I feel awesome. is the best part of my day and I earned my RED towel

Source: Google

★ 5

HOT Warrior & FX zone are my favorite workouts 👍🏽

Source: Google

★ 5

I love it!! It's definitely different than anything else I've done!! 😊
My favorite workouts pilates and yoga 🧘‍♂️
I definitely recommend to everyone! The staff are great specially Monica ❤️

Source: Google

★ 5

I don’t like exercise and I don’t like heat but I am absolutely obsessed with HOTWORX. Every workout is amazing (the hot yoga is my personal favorite) and I’ve seen my body change so much since starting. I love that the workouts are shorter because of the higher calorie burn with the heat and it’s so convenient that I can go any time of day since they are open 24/7. HIGHLY recommend this studio! The manager Monica is the sweetest and everyone you encounter there is so kind and friendly.

Source: Google

★ 5

Love it! Cycling is a blast!!!

Source: Google

★ 5

It's nice to workout at your own pace and own time. Staff is friendly and facility is clean. I love the hot cycle workout.

Source: Google

★ 5

Love the core and buns!

Source: Google

★ 5

The owner is very helpful. I have had technical difficulties and she has personally managed. I love the sweat! I have also forgotten my towel and they have always been kind to help out. Every person I've encountered had been kind and helpful.

Source: Google

★ 5

Love Hotworx! Great customer service, love the accessibility of it being 24 hours. Easy booking by using the app. Super clean too!

Source: Google

★ 5

Love this place!! It’s a gym where you can go and get your workout done anytime of the day. Most of the time I have the sauna to myself which is a bonus! The staff are always willing to listen to feedback and assist with my concerns.

Source: Google

★ 1

Pathetic experience, rude people, just knows how to charge money unnecessarily.
Before signing up please check the documentation, they charged me 99$ for just cancellation & before that they charged me for 42$. I never even went in person to get the membership started. NOT RECOMMENDED!!

Source: Google

★ 5

Source: Google

★ 5

Great place and the staff is so wonderful!!!

Source: Google

★ 5

Just signed up and I love it! Also love that they are open 24/7!

Source: Google

★ 5

My favorite place to burn calories! Team is super friendly and it is a very clean environment.

Source: Google

★ 5

Source: Google