★ 4

Source: Google

★ 1

I’ve been coming to this gym for many years, and while I appreciate that they finally updated the weight area, the customer service has gone downhill. The front desk staff in the mornings—specifically Kylie—has no customer service skills whatsoever. She is consistently rude, unhelpful, and makes the start of every workout frustrating.

During the day, things are no better. The office manager, Willie, also lacks basic customer service skills. He is passive-aggressive, unprofessional, and creates an uncomfortable atmosphere. I once brought a potential new member using my guest privileges, and Willie practically chased him away by trying to charge him a fee he shouldn’t have. That guest never returned because of how poorly he was treated.

Both Kylie and Willie contribute to a negative experience, and it’s disappointing after so many years of loyalty. This gym urgently needs to address its customer service problems.

Source: Google

★ 1

Last week I decided to go to This club to workout and join however my experience was Horrible. I was greeted by A guy named Willie not a very good first impression. He started explaining that its 20 to workout however I wanted to find more about the club beforehand He was so worried that I pay a fee without adding any Value. Bad Gym dont join. We went to the Gym up the street On josey and Joined there Much better customer Service.

Source: Google

★ 5

Been coming here for months and notice my guy Henry is no longer here… BRING HENRY BACK!! Gym not the same anymore without him…

Source: Google

★ 1

I have worked out at this location for two years with my Girlfriend who has a Buddy pass on her account and had no complaints till recently apparently there is a New Front Desk Manager Willie and has no Customer Service Skills he is Demanding and Very Rude. He stopped us and made us feel unwelcomed. I pay the monthly bill for My Girlfriend to have buddy passes on her account and not to be treated like she is a Criminal. He needs to Chill out or go work a security Job.

Source: Google

★ 1

Shady business, it takes forever to cancel the membership and it turns out its a freeze not a cancel

Source: Google

★ 1

I’ve recently been visiting this LA Fitness as a guest with my friend. The facility itself is great, and most of the staff have been welcoming and professional. I had actually been considering signing up for a membership here, but during our visit I believe it was Tuesday or Wednesday, my friend and I were greeted by a new front desk employee who came across as noticeably unfriendly and unapproachable. I later found out he was actually the new front desk manager, which was even more disappointing. It was surprising, especially since every other experience we’ve had up to this point has been positive. It honestly left a sour impression, and we ended up visiting another gym instead. It honestly changed how I felt about the place, and I don’t think I’ll be signing up anymore. I just wanted to share this feedback because I’ve really liked this location otherwise.

Source: Google

★ 1

Terrible. Very rude and disrespectful front staff. They have their own policies and don’t honor LA fitness rules. Cursing unnecessarily. Never coming back. Don’t come here.

Source: Google

★ 1

Update

Went In and tried the gym. I like the facility. The location is good. But..

1. Most of the leg equipment in the center are broken or bent.

2. Bathroom was dirty but not horrendous.

3. The sauna looked like a run down room in a horror movie. I honestly did not want to even touch anything.

Lifetime, what happened to your pre covid quality?

Old review

Called in for membership questions and did not get much help from the staff. Went in and it wasn’t any better.

Location is fantastic. The pricing information I was told was inconsistent and will have to check on pricing again.

Hopefully I can find more consistent pricing by calling corporate.

Source: Google

★ 2

I have tried Carrollton location today for the step class with Eve. In my 30+ years of experience I’ve had all kind of step aerobics instructors, but this one was the most frustrating. Eve needs a reminder that this is a CLASS FOR US, not just for her to come and enjoy herself, while ignoring a straggling new member. I’ll be going back to the Plano location with up to 25-30 members a class. Crowded, but intelligent. My time is valuable and I am giving 2 stars to Eve R. for arrogantly wasting it.

Source: Google

★ 1

Gym was nice but the sales rep Henry was very arrogant and rude for no reason made everything seem negative would not recommend .

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★ 5

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★ 2

I just moved here from Tampa FL + came in today to transfer my membership. The manager with the glasses was going on break but instructed me that his front desk would be back to assist me.

Trey (front desk) came back in an attempt to assist in getting my membership transferred. I am very friendly + social so Trey felt comfortable + began to joke around. I let a few of the passive aggressive jokes slide but he continued to the point where it was just plain mean. Saying comments like “I’ve seen plenty of women who have muscle like you” + during our conversation about my weight from the scale, I informed him I also have 80 lbs of muscle in he then clapped slowly saying “whoopdy do” it’s kind of funny now that I think about it that someone could be that sarcastic + comfortable to say all of things within meeting a person for 5 mins. As I reflect the sad part is I don’t think he was “trying to be rude” I just think it’s who he is. Oh + he also gave me a colorist/microaggressive comment saying “you’re pretty for a dark skin girl… I’m a redbone man”. I don’t know whether the managers should pull him into the office to talk to him, have him take a customer service training or for him to read a book. Either way, my membership is cancelled. I was on the fence but this experience helped me make my decision.

The gym is beautiful + nice. Again, the other manager with the glasses was kind. When I reported the incident he didn’t seem shocked by my complaints so maybe “that’s just him”.

Source: Google

★ 5

New Weightlifiting area since aug. 29th is awesome... rogue equipment 12 bays and they finally have gluten bridge machines!!! This is the most equipped gym in the area!

Source: Google

★ 2

Just OK. A little pricey for what they offer.

Not the gyms fault but some rude people do not respect court reservations.

Management should keep an eye on that. Can get uncomfortable when people give you a hard time for kicking them out even though you reserved it.

Plus you pay extra for the option of reserving courts.

Cancelation procedure is ridiculous.

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090225

I was considering signing up again, but there is a new sales person there that is so rude and unpleasant so I am going to find another gym even if it costs more.

Source: Google

★ 1

Too crowded at all times of day, rendering the location completely unusable

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★ 5

Great weight training and cardio selection. Machines are maintained very well for the number of people that attend the gym. They recently added a new weight training section focused on more Olympic lifting and legs - even including two rogue belt squat machines!

Source: Google

★ 5

Super clean, super chill, rarely ever crowded. Great location

Source: Google

★ 1

Experience just like the others. I used to go to La fitness in the state i used to live in. I started out there with the 3 day pass just to make sure i liked it. I had no issues i scanned right in used the pass then signed up in that location. Now i live out here. I wanted to try the Carrollton location with the free pass i had from online that told me just to scan it once i got there. It was a trial to see if my friend and i would like to workout there together. We waited about 20 min just to get the sales manager or whoever. We had to fill out a whole paper about what our goals are etc. then he started taking our info, trying to find out why we wanted to come to them asking me what experience i have at a gym as if i didn’t explain multiple times already. He wasted a good 45 min explaining to us things to the point that we couldn’t even use our passes that day. He said they don’t let it be a simple 3 day pass, and that we needed an appointment to be scheduled which is not the case as i am reading the reviews and have been to prior la fitness where it takes two seconds to scan in. He kept talking about people who were scamming and abusing the pass which means nothing to us we just wanted to have a mutual gym to work out together. He kept projecting other issues they have in the gym on us. He was asking us multiple times what machines we wanted to use so we could get a tour from the trainer. I went to school for kinesiology and grew up in a gym and been to la fitness i know how to use equipment. I felt like i was being investigated. Very unorganized he just kept ranting about their gym being voted the best and it’s so safe and all this stuff when all we wanted to do was a trial day in that location. Waste of time and will not be back.

Source: Google

★ 5

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★ 5

I love this location so much because of the management!!!!
Henry is one of the manager here and he is nice and kind and funny!!!!
He the one who signed me up here and I’ve going to this location for years now and it’s the best!!!!
Make sure to get wort Henry and he will help you with everything!!!
Trust in him, he is awesome!!!!

Source: Google

★ 1

Signed up online for the 3 day complimentary guest pass to try this gym before choosing it or another one through my work’s active & fit program where they partner with multiple different gyms to offer discounted rates.

I showed up at 6:50PM in hopes of being able to try the 7PM Zumba class. The membership manager was busy until 7PM. He first started collecting my info including whether or not I was switching gyms, what my fitness goals are, why I was interested in going to the gym, etc.

However, when he was about to show me the different membership options, I told him I was potentially interested in joining through the active & fit partnership with the gym. He immediately changed his attitude and was unprofessional and rude the rest of the conversation. He told me that it makes more sense for me to sign up for membership through the active & fit program which I told him I am aware since I did my research on the cost beforehand. However, I said that there are multiple gym options to choose from through the program so I want to see which one I like the most by doing different guest trial passes over the next few weeks. He goes on to tell me what he believes is the difference between what LA Fitness offers vs another gym also a part of the program. He also tells me that I am not able to try or use anything (classes, equipment, etc.) without a membership due to liability concerns/LA Fitness being membership focused/he does not honor the guest pass at this location since people take advantage of it/members will get upset at overcrowding and it is what it is (he repeats it is what it is multiple times throughout this conversation when it really isn’t). Keep in mind I was able to sign up online for the 3 day guest trial pass for this specific location and the process also makes you sign a liability waiver. He then goes on to say that he does not see the point in people trying gyms since equipment is equipment, which I had already told him that I would be more focused on classes vs equipment when he was asking me about my fitness goals, and there are different instructor styles, levels, music choices, etc. and even for equipment, people can try the variety and perhaps quality of equipment across different gyms not to mention other amenities, and the staff members (case in point in this scenario). He also asks what class I was wanting to try, and I told him Zumba but it is already around 7:10 at this point and he snickers, which I respond that I had to wait to talk to him and now we are still going back and forth.

He then proceeds to tell me that other people are waiting to speak to him and practically shoos me out by standing up from his chair and giving me a limp handshake.

Makes me wonder if I had never brought up the active & fit program, if he would have treated me differently and allowed me to use the guest pass thinking I would potentially sign up through their “regular” membership options and he might’ve gotten some type of commission or something is my guess. Regardless, unacceptable customer experience and not a welcoming environment for someone’s first time here.

EDIT: The next day, I went to another LA Fitness location, and my guest pass was honored there including classes without any questions.

EDIT 2: A few days later, this Midway location had the audacity to call me and ask if I was interested in coming in to use the guest pass that I had signed up for online. When I said I tried to already but was denied entrance, I got an apology and was told there needs to be an appt set up in advance to use the pass. However when I further explained the situation, the guy I spoke to on the phone, Chris, (idk if he’s the same guy I spoke to in person) says that what I need is a walk around tour to answer my questions, that “equipment is equipment,” and only members can attend classes. And when I told him that I was able to use my guest pass at the Josey location to attend classes, he says “that it typical of them to not follow the rules” and says “have a great day bye” basically.

EDIT 3: See picture from my email.

Source: Google

★ 1

Terrible gym, broken equipment disgusting showers with no shower heads, overpriced and terrible staff especially the little girl in the front desk, la fitness is a dying gym, go to any other gym but here

Source: Google

★ 1

I tried to tour this gym and the manager acts like you are trying to scam him for a free workout or something. I signed up for a free three day pass, but he told me they don’t really allow that anymore. He just makes you feel unwelcome from the start. Why would I want to join a place like that. Makes sense why this place is so slow when all the other gyms are packed. It looks like it’s a nice facility but I wouldn’t actually know because I didn’t get to use anything. He said a gyms a gym. That’s not true. We all know some places keep equipment up and some don’t. It makes a big difference.

Source: Google

★ 5

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★ 1

Terrible experience with the club manager, not helpful, very rude. Not willing to assist. Cancelled the membership and he didn’t seem to care.

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★ 5

Chris Penton was so friendly, very knowledgeable about the facility and super positive. He gave me a tour and answered all my questions! I signed up!

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★ 1

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★ 1

This location is garbage. Staff not helpful and rude. Used to go here for 2+ years. Would not recommend this LA to anyone. Avoid

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★ 5

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★ 4

Friendly staff and Clean

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★ 5

Love this place but i wish for longer hours

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★ 1

Bad guest experience

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★ 5

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★ 4

I’m a senior citizen. I joined because I need to start moving around move. I don’t see water class. I haven’t see anyone to help me set treadmills or bikes. I hate asking people who are trying to exercise for help. Definitely more service reps to help out!

Source: Google

★ 1

Henry is One of the Biggest problems, and Michael the district manager

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★ 1

Management was very rude and prioritized promoting their membership over letting the guess pass users experience the facility. My friends and I wanted to play racquet ball and they wouldn’t let us play. If you wanna try out a facility, please skip this.

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★ 5

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★ 5

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★ 3

I have the same issues as most of the other review.
I m retired so go when it is not so busy. Even then people are on machines looking at their phones or visiting with other people. When there is only one machine you might have to wait 15 minutes to get on it. I don't have the time or patience to do that. Agree that there needs to be fans. Only gym I have been to that didn't have any. Also Agree with price. I got mine with my health insurance before I left and it keeps going up but I can go to almost any gym in the metroplex. This gym Is 5 minutes from my house so hate to go to another one but price is getting to high.

Source: Google

★ 5

Source: Google

★ 1

This place needs more machines!! It's bad enough to go and get a good workout in and you have people just sitting at the machines that is only one! I cancelled my membership due to that. And you have people taking up 2-3 machines at a time and staff does nothing about it! Staff is not friendly at all!

Source: Google

★ 1

Worst management ever, they misleading you just to sign up and they gym is very crowded.

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★ 1

Bad management

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★ 5

Coach Craig, one of the newer trainers, is amazing. He’s knowledgeable and is great with both adults and teenagers. Highly recommend Coach Craig!

Source: Google

★ 1

The vibes are off and equipment is mid. They charge premium prices for an ok gym. Ended up paying $150 for one month between the first and last and the annual fee. Switched to Crunch which is cheaper and 1000% better in every way except having a pool

Source: Google

★ 2

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★ 3

Should have more classes

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★ 1

Needed to cancel my membership with this fitness due to back injury, went to Carrollton location and told them I need to cancel my membership, They said will take care of it, but 2 weeks later I keeep getting a call from la fitness that I owe money to them..??????? No contact, I cancel membership, and I owe them money still?? Weird.

Source: Google

★ 5

Coach Creig has been awesome !! Seeing big changes in a short amount of time , I’m ready for the next 6 months to hit new heights!!

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★ 5

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★ 5

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★ 3

They need to clean the pool. I dont know why is the same on every single one. I was excited about swinming but not any more. The machines are ok
I hope they do something about the pool and the restrooms, they are always dirty too.
For what they charge is not good.

Source: Google

★ 3

convenient location but always busy

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★ 4

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★ 5

Nice

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★ 1

Definitely not worth $40. Too crowded, too dirty, missing attachments, I can go on. I would avoid LA fitness in general. Been trying to cancel my membership and they tell me that I can only do that in person 9-5 when I work 9-5 and haven’t gave me a solution when I calls

Source: Google

★ 2

The gym is great but they break into peoples cars in the mornings so that sucks. They broke into my brother’s truck twice in the last couple months.

Source: Google

★ 3

Horrible prior management. Left jacket in locker by accident, called non-stop for 30 mins to no answer, went next day and told they threw it out. No lost and found or common sense. New management seems reliable.

Source: Google

★ 5

Mi lugar favorito, 3 años yendo al mismo gym y seguirá allí..

Source: Google

★ 5

Just got a membership from Henry the GM and he did such a good job of being professional and giving tour! Good sense of humor. The promo I signed up for was great.

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★ 5

Awesome gym with very nice staff! The manager, Henry, is super friendly and always makes you feel at home. Highly recommend!

Source: Google

★ 1

If this gym was $20 bucks a month, I would leave a 4-star review, but $40 bucks a month is insane for the poor quality of this gym. The men's bathroom smells really bad and has urinals that splash urine right back at you. Gym equipment, weights, etc. are always missing, and sometimes I have to walk across the entire gym just to find them. The employees are rude and will bother you around closing. One time I was leaving while it was closing and a guy in the courts was still playing racketball and I heard one of the employees mutter under their breath how something bad was gonna happen if they didn't leave. I also see this same employee working out DURING his shift. The employees don't greet you and yell at members to leave when it's closing time. They also always let random teenage guests behind the counter. They also lock the doors 30 minutes before closing. There's always spills and wet wipes everywhere. I'm not sure why they don't send someone every hour to check for cleanliness around the gym considering the employees are ALWAYS on their phones 24/7. It's 2025, and this gym still does not have water bottle fillers. I also never see anyone at the shake bar either. I'm surprised corporate hasn't fired the management here given how bad this gym is. The rates are also unfair. You can come on a holiday, and they'll say it's their best deal yet, and then randomly walk in on a Tuesday, and they're advertising an even cheaper rate. It makes it feel like I'm being scammed every single time I walk in. This gym is also absurdly warm during the winter. The owner can not take criticism either. He will only respond to 4-5 star reviews, but not reviews with 1-3 stars. This gym has real problems and needs to be fixed ASAP.

Source: Google

★ 3

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★ 5

Zack was very helpful

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★ 5

Absolutely lovely gym, I had some issues with my account but the GM Henry was quick to resolve my problems. He helped me out in a efficient and kind way. Couldn’t recommend this gym anymore.

Source: Google

★ 5

Gooooood but busy

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★ 4

Decent gym with good machines. Most locations need to add fans because it gets quite during the summer time. PRO TIP. If you need to cancel your membership call and say that you moved out of the country and they will cancel it over the phone. Otherwise they require you to go in and battle their manager to get your membership cancelled. But once again good gym.

Source: Google

★ 1

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★ 5

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★ 5

Small but convenient. The class instructions are pretty good. I visit 2 hours every weeknight.

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★ 5

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★ 4

Convenient. However, equipment slowly becoming outdated

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★ 2

The equipment is pretty good, the layout is also good, but it’s missing certain niceties that I would expect from an LA. There are no bottle refill stations, the building hasn’t had WiFi as long as I’ve been a member (4 months). That coupled with the fact that the whole building is pretty much a dead zone for mobile data, which makes listening to music while working out a frustrating experience.

Recently there’s been an awful urine smell near the dumbbell rack. The bathroom urinals splash back at you. They have no straight barbells for curls, only EZ bars. The attachments for the cable machines are all over the place. The whole place seems like it needs a little attention.

You could definitely get some good workouts in here, but this location is subpar when compared to other LAs in the area.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Amazing gym

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★ 5

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★ 5

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★ 5

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★ 3

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★ 2

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★ 5

Great gym and awesome, Henry was great as well he helped a lot .

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★ 1

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★ 5

Kelli helped a ton with getting mobile app linked to my account since it kept having problems!

Source: Google

★ 2

What happened to the front desk staff of before ? I used to come to this gym with my friends and it was a good fun environment with excellent customer service. The manager from before Jackson was always attentive and helped everyone meanwhile the new guy at the front won’t even bother to look at anyone with his hat on backwards always looking at his phone. Happy to see that the same sales guys are here as before with Henry being the same nice guy as he always was but something seriously needs to change at the front desk receptionist area

Source: Google

★ 1

Isaiah at the front desk with the hat on was super unprofessional and very rude when I went in. I came in thinking about unfreezing my membership to talk to one of the sales manager to add my sister under my account but he wasn’t there. I have family members under LA and we are thinking about canceling after this.

Source: Google

★ 5

I have been going to la fitness almost 9 months and Henri is truly an exceptional manager at the gym. His professionalism shines through in every aspect of his work, ensuring the gym runs smoothly and efficiently. He's incredibly hardworking and always goes the extra mile to support both the staff and members. Henri's dedication to
creating a positive and motivating environment is evident in the way he interacts with everyone. His commitment to excellence makes him a standout leader and an invaluable asset to the gym.

Source: Google

★ 1

An employee at the front desk named Isaiah was very unprofessional and declined my membership for no reason, refused to accept my cash payment offer, then accused me of smoking because I was waiting in the male locker room for my friends. He should not be working in a gym.

Source: Google

★ 5

I have been a member of La fitness for several months now, and I can confidently say that Henri, the manager, is one of the key reasons I enjoy coming here. From day one, Henri has gone above and beyond to ensure every member feels welcome and supported. His dedication to creating a positive environment is evident in everything he does.

Henri's professionalism and attention to detail are second to none. He is always present on the gym floor, ready to assist members with any questions or concerns. His knowledge about fitness and health is extensive, and he shares it generously, offering personalized advice that has significantly enhanced my workout routine.

What truly sets Henri apart is his genuine care for the community. He knows members by name and takes the time to understand their individual goals. Whether it's organizing engaging fitness classes or ensuring the equipment is in top condition, Henri's commitment to excellence is unwavering.

Additionally, Henri is a fantastic communicator. He keeps members informed about new programs, changes in schedule, and any updates through clear and timely communication. This transparency fosters trust and makes the gym feel like a well-organized and inclusive space.

In summary, Henri is an outstanding manager who makes La fitness a fantastic place to work out. His leadership and passion for fitness are truly inspiring, and I feel fortunate to be a member under his management. I highly recommend this gym to anyone looking for a supportive and well-run fitness environment.

Source: Google

★ 5

I have been a member of this gym for over a year now, and I must say that Henri, the manager, has made my experience nothing short of excellent. From the moment I first joined, Henri has gone above and beyond to ensure that every member feels welcomed and valued. His professionalism and attention to detail set the tone for the entire facility, and it's clear that he genuinely cares about the well-being of each person who walks through the doors.

Henri's customer service skills are outstanding. He always greets members with a warm smile and is quick to assist with any questions or concerns. He takes the time to get to know each member personally, remembering names and details that make interactions feel personal and meaningful. This kind of attention makes members feel like they are part of a community rather than just another customer in a gym.

One of Henri's most admirable qualities is his ability to manage the gym efficiently. The facility is always clean and well-maintained, thanks to his diligent oversight. Equipment is regularly inspected, repaired, or replaced as needed, ensuring a safe and pleasant environment for everyone. Henri has also implemented a clear system for booking classes and equipment, which minimizes confusion and maximizes accessibility for all members.

Henri is also excellent at managing his staff. He leads by example and sets high standards for customer service and professionalism. His team is well-trained, friendly, and always willing to help. It's clear that Henri invests time and effort into developing his staff's skills, which results in a cohesive team that works seamlessly together to support the gym's operations.

Under Henri's leadership, the gym has seen a significant improvement in its offerings. He has introduced a variety of new classes and programs that cater to different interests and fitness levels. Whether you're a beginner or a seasoned athlete, there's something for everyone, and that's largely due to Henri's innovative approach to program development.

Henri is also incredibly responsive to feedback from members. He actively seeks out suggestions and makes a genuine effort to implement changes that enhance the gym experience. This openness to feedback fosters a sense of community and trust among members, who feel their opinions are valued and respected.

Beyond his professional skills, Henri possesses a passion for fitness and a genuine desire to help others achieve their goals. He often shares tips and advice on workouts and nutrition, always encouraging members to strive for their best. His enthusiasm is contagious and inspires those around him to pursue healthier lifestyles.

One of the standout initiatives Henri has launched is the gym's community outreach program. He regularly organizes events and workshops that bring members together, fostering a sense of camaraderie and support. These initiatives not only enhance the member experience but also demonstrate Henri's commitment to building a strong and connected community.

Henri's positive impact is also evident in the gym's growth and success. Membership has increased significantly under his management, and many members, including myself, have recommended the gym to friends and family. It's clear that Henri's dedication and leadership have made this gym a preferred choice for many in the area.

In conclusion, Henri is an exceptional gym manager who goes above and beyond to ensure the best experience for every member. His professionalism, customer service skills, and dedication to the gym's success are evident in everything he does. I am incredibly grateful for the positive impact he has had on my fitness journey and the community as a whole. Henri truly deserves recognition for his outstanding contributions, and I am confident that the gym will continue to thrive under his capable leadership.

Source: Google

★ 1

I had a terrible experience with an employee named Isaiah at the front desk . He rudely accused me of smoking in the restroom when I was just sitting and waiting for my friends. Then, without any reason, he kicked us off the basketball court, disrupting our day. Additionally, he inappropriately asked a minor too many personal questions, making us all feel uncomfortable.

Source: Google

★ 1

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★ 5

Perfect Place to work out

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★ 5

good gym to train hard

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★ 4

Thank you for your kind staff.

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★ 5

The staff at this location is great, specifically the manager, Henry was extremely nice & helpful. He helped me with my transition to this location & made sure everything was to standard. Since then, he always greets me & makes sure the location is up to par to my liking. His kindness & generosity make my day. Highly recommend this location.

Source: Google

★ 2

First thing in the morning the gym is often in disarray with weights and trash all over and several attempts to reach management have gone nowhere. This has been a problem that’s gotten worse over the last two years I’ve attended this location, even with different staff. It’s like either they aren’t trained to clean things up or they simply don’t care.
If you like missing and misplaced weights and trash randomly throughout, then this is the gym for you!

Source: Google

★ 5

Came to checkout this gym with a 3 day guest pass... definitely did not need as "Henry" was so helpful and thorough about what the membership offers (fees, amenities, plans etc.) Was given a nice tour around and loved what they had to offer. Main key point for me is cleanliness and that was checked off for me. I signed up immediately knowing I was at the right place and was not pressured into it. Goodbye guest pass! Highly recommend!

Source: Google

★ 1

No filtered water machine or WiFi!

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★ 4

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★ 3

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★ 2

I walk in and there is a guy behind the desk focused on his computer rather than greeting members as we come in and out. There were three salespeople behind their desk on their phone. Then I walk into the dressing room and it is a mess. The bathrooms have toilet around the floor none of the stalls have toilet seat covers. It drives me crazy to see lazy people playing on their phones while the gym needs basic attention is it really that hard to get one person to walk through the gym maybe once an hour and make sure it looks good? To me, it looks like they are ready to take your money but are doing nothing to keep this place up.

Source: Google

★ 5

Great gym with friendly staff ! I went there about 3 days ago and got a membership , Henry the General Manger was so nice and got me the best deal possible and even gave me 7 day passes to give to my family and friends. The front desk staff was also really polite and the other manager Andres gave me an amazing tour and showed me the gym ! I loved the gym and it will be my new home gym .

Source: Google

★ 1

Adjust your rates despite locking it in. Annual fees hitting account not disclosed.

I've seen a half dozen people playing volley ball, pickle ball, soccer wall ball inside the courts but sine guys cries about a ball hitting the wall of a wall ball court and complains to management and I get kicked out of the court. No one had the court reserved nor was anyone waiting. Manager said if I didn't like it I could leave, I did and will no longer be coming here. Read other reviews about this management. If someone from corporate reads this yall need to take a serious look at the management of this gym.

Also, I've seen a half dozen juice bars come through here in the last 3 years, none last more than a couple months. If you find it vacant there is a reason, all of them fail. Don't rent the juice bar.

The wifi is spotty at best and half the time Spotify Playlist pause mid workout.
Data doesn't work half the time either. Download youraudio books, podcast, or music first.

After a half decade of coming here I've finally had enough. Going elsewhere.

Source: Google

★ 1

40 people waiting outside. I left after 40 minutes

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★ 1

Last week I came in and a guy was training 8 people I thought it was odd and not prohibited for someone to be a trainer when not working here
I went up and told a manager named Henry he told me, Nobody cares and if you call corporate they won’t care either, if you are unhappy working out here go somewhere else… Is this how management operates here!

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★ 3

Went for a three day pass to try it out. The second time I went the salesman was pretty pushy and embarrassed me in front of other members because I hadn't made a decision to switch gyms and acted like he didn't want me to work out because of that. I thought about making the switch but after that experience I decided to look elsewhere and found a different gym.

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★ 5

Много железа, отличный бассейн и сауна великолепная ! Причем днем не много людей. Идеально 😃

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★ 5

This la fitness is one of a kind! Great community!

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★ 1

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★ 4

Great place to workout but I think the weight area is very small compared to the foot traffic but other than that it was a great place to workout.

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★ 1

This place is simply not safe anymore!!!! Especially for women!

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★ 4

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★ 1

The gym is a huge disappointment rude staff no locks on the locker old equipments bad basketball court and etc

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★ 5

Today no one was in the front for hours. Free workout lol I brought two other friends for free. Thanks LA fitness

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★ 4

I don’t like the fact the men walk around huffing and puffing working out.. and the sauna is uncomfortable people are fully clothed and sweating and it’s awkward I felt so out of place being in a towel..

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★ 5

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★ 2

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★ 1

I should have checked these reviews first before going to this gym. Henry the manager was rude, i can’t believe all those bad reviews about this person and he still work as a manager. never again

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★ 1

SAFETY AND SECURITY ARE MAJOR ISSUES AT THIS GYM!!
Despite having a lock on my locker, someone managed to break in, stealing my cash and searching my bag. I reported the incident to staff, but after three days, I called back and the staff claimed they couldn't do anything and forwarded it to upper management. Unacceptable lack of responsibility. Paying a significant amount for membership should ensure better security. Disappointed customer!!

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★ 3

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★ 2

Joined here a couple years ago I love going to the gym , but I’ve noticed the parking lot is dirty I parked next to one of the trees and as I got out of my car I noticed a syringe laying in the tree still fluid in the syringe , I let management know But I was told they did not care about the parking lot they had made several complaints to corporate and they don’t do nothing I was also informed that a lot of the employees was looking for other jobs because they was under paid .. And they didn’t pay the trainers there worth , I find that disappointing because when I first signed up I paid $200. A month for a trainer 20 minutes a week I thought that was a rip off but I was obligated for a year I thought I would make the best of it I enjoyed the time with the trainer who was very educated on this tho I did not make my goal weight but what do u expect on 20 minutes a week But all that aside I think they can pay there employees better and clean up the parking lot and get some lights out there , and get the WiFi fixed … ☹️

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★ 4

Good and clean environment

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★ 5

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★ 2

This gym is consistently overcrowded. Many of the small lockers are routinely broken. There is no Wi-Fi and your cellular data is throttled while in the building.

Compared to planet fitness, it is not much better. For the price you're paying at this gym, you should get more convenience. They cannot justify what they're charging.

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★ 5

The manager Andres was very nice show me the gym and helped me with the membership 5 starts service .

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★ 1

I went to cancel my membership and they made me go through multiple hoops. Andrea was very rude and lied to me just so I couldn’t cancel. Henry couldn’t even bother to talk to me

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★ 5

The gm, Henry was awesome and helped me get a membership. I love this gym!

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★ 5

Great service by Henry !

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★ 5

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★ 4

It’s good. I don’t know if it’s me only but every time I visit this gym there is some sort of static/electricity when I’m going to drink water, if that makes sense

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★ 3

They literally don’t have WiFi at this location and they call multiple times a day. Otherwise decent.

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★ 5

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★ 5

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★ 1

LA fitness makes you jump through hoops to cancel, they also light the hoops on fire.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

Nice gym but the whirlpool is broken

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★ 3

This gym is decent at best. Whats annoying is how they insist on making multiple closing announcements like were stupid! Many of us are educated professionals who ourselves may manage others. Alternate gyms are 10.00 a month and 25.00 gives national access so be glad some of us are still willing to pay more! 2 rival gyms will open in plano and 1 will be 24 hours so let's stop being petty went you don't even guarantee clean bathrooms

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★ 1

No Wi-Fi, and it’s a cellular dead spot. Vending machines ain’t even work here

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★ 1

I don't like to write negative reviews. I called up asking if I could freeze my membership, spoke with one of the "managers" Henry. He was SO rude and condescending, he sounded so fed up being there. He said I would get an email confirmation and didn't let me know on the phone there would be a $10 FEE every month until I came back to check in. Loved working out there, but staff is incredibly unprofessional.

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★ 5

It is a clean gym and in good shape machines.

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★ 2

No wifi in 2023 is crazy!

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★ 2

Went in for a tour because I can sign up through my employer. But they didn’t really want to give me a tour after I told him it was third-party sign-up

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★ 1

Very poor service. Came to get a pass and they were super ignorant, and did not give me my pass after waiting 10 minutes, then the manager came and from what he said- clearly he doesn’t care about his clientelle. Not to mention, their weights go up by 5lbs and their equipment is not nice at all.

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★ 1

Good luck speaking with anyone from management for help.
The equipment is frequently gross and wifi is bad. Too expensive to waste money when other places are cheaper and better.

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★ 5

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★ 1

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★ 3

It's hot and too many people here. Every single treadmill is in use.

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★ 1

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★ 5

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★ 3

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★ 5

Buen lugar para hacer ejercicio y con la nueva administración están atendiendo pronto las fallas

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★ 5

Favorite gym from past 3 years. Crowded these days.

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★ 5

It has been a while since I came to the Carrollton club and it is clean and is well organized as well as the dressing room.

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★ 3

Great gym for people getting into fitness. Definitely not for athletes with the lack of space and equipment for body building or power lifting. If you just want to get a simple work out in, go here.

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★ 3

I've had a membership since April.. the hot tub has not been in a clean status since I've joined. I shared my concerns & an employe commented "if you know someone that can service it let me know".

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★ 1

How can a gym get by without any access to wi-fi? I've been to most other LA Fitness and ESporta locations in the DFW area and this is quite literally the only one I've been to without access to club wifi. Poor cell reception on Verizon and ATT results in a need for this club.

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★ 5

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★ 3

It’s a nice gym, but it’s as busy as an airport terminal. You need to wait for machines always, and it just makes me feel overwhelmed.

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★ 5

Henry is PHENOMENAL! He helped my family and I sign up and is always available to help. The staff is incredible. Highly recommend.

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★ 3

Great place, lots of machines. The ellipticals are not always maintained as well as the treadmills. Has a lap pool, basketball court and racket ball courts.

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★ 5

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★ 5

Consistent and clean.

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★ 4

Place is crowded during evening so I try to go during weekends and mornings. Rest, all good.

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★ 3

The treadmills on the second floor don't work, everything else is decent.

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★ 4

Please do something about the cell service. Get Wi-Fi!

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★ 3

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★ 3

Get ready for the hardshell when you sign up. They'll pitch you 250 dollar a month personal training if you're not careful. Also, try to go in the mornings on weekdays. Any other time is packed.

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★ 5

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★ 1

Manager is never on-site. I’m trying to cancel the membership from past one month and have been to the gym thrice between 9 to 5 and I couldn’t get hold of him. Joining us very easy but when you try to cancel it they will give you a hard time

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★ 3

Gym is nice but there’s no cell service and no wifi so good luck trying to text someone, watch a workout video, or even listen to a song that’s not downloaded. Also the machines are broken a lot and take forever to get fixed + there’s a lot of machines that make a screeching noise that I can hear over my music.

Really just writing this for the wifi though. PLEASE GET WIFI FOR YOUR MEMBERS. We pay way too much monthly for LA fitness not to have that.

Source: Google

★ 1

After working out for nearly two years at this gym, I was asked by my friends to help motivate them during their workouts. However, during one of our recent sessions, a gym employee named Dominique approached us with aggressive and inappropriate behavior, accusing me of personal training without permission and threatening to revoke our memberships. This confrontation was both unsettling and distracting, especially given that we were in the middle of a workout. To make matters worse, my friend was also subjected to harassment by gym staff during his workout. I was shocked and disappointed by the lack of professionalism and respect shown by the gym's management, and as a result, I have decided to cancel my membership and recommend that others look for alternative workout options.

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★ 5

My son loves this place!

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★ 1

I have had an LA Fitness membership for 3 yrs. I added a membership for the HIIT classes 2 yrs ago. I love the HIIT classes but the internet is ALWAYS down and you don’t get credit for your workouts until it’s works again. Also the stereo system and microphones don’t work as well as. Management has no since of urgency to fix things and do not care about the members. It’s all about the money. Currently trying to figure out my next move because I’m tired of giving my money away for services I don’t receive.

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★ 1

2023 and still no wifi smh

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★ 3

It got the job done, but the atmosphere is lacking. The set up is a little weird. There’s no music, why? Been to a few other La Fitness and this one just didn’t match up.

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★ 3

Well equipped, plenty of space. Gets very crowded in the evenings, no one seems to wipe down equipment before or after use. It appears all LA Fitness gyms are open the same hours, wish they were open longer.

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★ 1

No network no wifi. Phone is literally dead. Not able to access music and many other things while exercise

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★ 1

They have had someone for months stealing from the locker room, breaking locks, prying open lockers etc. Per the operations manager there is no use in viewing the tapes as stolen items are probably just going in their bag. Friends stuff got stolen early in the morning, mine at lunch when there was not many in the gym. They know it’s a member and won’t even bother trying to narrow down a list.

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★ 4

The staff is great, they offer a good variety group exercise classes, everything is really clean, im only giving them a 4 stars because a lot of the elliptical machines are old and rusty therefore also noisy but other than that, this place is great

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★ 5

Favorite gym i’ve been to! I always feel welcomed and i’m always greeted by the GM Henry. We love this facility, it’s super close to home and the guests are super nice as well!

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★ 5

I love it here, the atmosphere, the staff, the equipment and the how I feel after my workout. I feel like coming to a second home when I’m here. Henry the GM just connects with you like he’s known you for years and years. I love love love love love it here

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★ 1

Rude staff.... Never come back again

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★ 1

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★ 3

La fitness is great but this location is meh

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★ 5

Great gym for all kinds of workouts!

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★ 5

Ask for Sam. One of the best experiences I’ve ever had.

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★ 4

Good workout

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★ 1

Horrible. Never open in time during the weekend. Opens hour plus late. Equipment always broken for months. 3 treadmills downs for 6 months plus and still not working. New manger monthly. No customer service. 7 year family membership no more. Terrible terrible terrible!

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★ 3

Source: Google