★ 4

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★ 2

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★ 3

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★ 1

Horrible customer service.

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★ 5

Coldest = 4, then 3. Average = 1 & 2.

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★ 1

i am very sad to make this review , as i have been a member for man years but after several times of bringing this issue up to management and front desk and seeing nothing is done about it , it leaves me no choice. This is extremely disgusting and horrible for the health , the pool has mold growing around the pool i can only imagine what is in the pool or if they even clean it. i have developed an illness due to this. the pool area even smells like mold!!! PLEASE FIX THIS ISSUE ASAP!!!! YOUR MEMBERS HEALTH IS IMPORTANT

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★ 5

Nice atmosphere to work out in

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★ 1

Needs to be updated and more weights. They have literally one set of dumbbells in the entire gym for 5 and 10 pounds. And most of the time you have to search all around the gym to even find one of the weights because they are never there. The gym is dirty, Equipment is old and the tvs literally only play politics 24/7. I really wanted to like this place because it's so close to work but it's just gross, unorganized, old and outdated.

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★ 1

I honestly have never written a review but I honestly feel like this needs to be heard. Only reason I go to this is because it’s so close to my work but the membership costs way too much. The equipment is so outdated and the place is very dirty. Seen multiple roaches. The music needs to be changed more often I hear the same stuff everyday. Lastly the water fountains are so intermittent when it comes to being warm or cold or the water pressure. Staff is awesome though, best part of the gym.

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★ 5

“Llevo tres años entrenando en La Fitness y siempre regreso con gusto. Aunque las máquinas tienen sus años, el ambiente, la iluminación y el trato amable de las personas hacen que este lugar sea especial. Aquí no solo se entrena el cuerpo, también se disfruta la experiencia.

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★ 5

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★ 1

Untidy and old appliances

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★ 1

Llevo bastantes años en el gym hoy fui a agregar a mi madre a mi membresía , primero llame y me dijeron q si se podía hable con Gustavo me dijo que estaría hasta las 12 pm llegué a las 11:30 am ya se había ido . Hablé con el supuesto manager y me dice que tengo q activar la otra membresía q tengo por 32 usd , pero yo tengo wellontarget por 42 entonces solo quería q la adicionara a esa cuenta . Pero me dice que no entonces según el debo pagar los 42 del Wellontsrget y 32 usd por activar la cuenta la fitness . No me parece justo que tenga q pagar doble cuando para agregar a un familiar solo son 10 usd . Finalmente el manager no resolvió nada .por favor poner gente diligente . Gracias

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★ 5

Great location, best La fitness in terms of equipment amenities and staff. Shoutout D!

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★ 5

Same as all all equipment so working upstairs cardio downstairs wades couple classrooms, Pul and Sauna next to Highway 10

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★ 1

I called to cancel my membership, but for some reason, I had to visit the location. I drove an hour to get there, and when I arrived, they informed me that I had to return tomorrow because no one was available to cancel my membership.
I don’t understand why it’s so difficult to cancel this is my second attempt.

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★ 2

I have been a member of this gym since 2010 along with 5 members of my family. I have noticed such drastic change in the way some of the reps answer the phone to address your questions and the lack of attention when entering to sign into the facility. This use to be the place to go for our family who is very much athletic and focused on their overall health. It saddens me to say we will be leaving because the service is going downhill to say the least. They didn’t seem to care when I requested information about leaving which tells me more than any words they could ever say. It was nice while it lasted.

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★ 5

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★ 5

Even though I started a week ago, I'm very happy with the service and attention I receive every time I go to this club for my workouts! Thank you for everything!

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★ 5

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★ 4

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★ 4

Did the 9:45am class on Thursday was good

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★ 3

I love this location for where it's at, but a lot of the equipment has seen better days. This is probably the only good pool location regarding the Other LA Fitnesses, but besides that, this one is due for some love.

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★ 5

So good

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★ 2

Bad Costumer service at the front Desk.

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★ 5

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★ 5

Great gym, nice and friendly staff one of my favorites in the area.

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★ 1

horrible service!!!! manager joseph treat me like trash and i cacell my memebership today in the morning and then they charged me same day $54 dollars, they never mention to me they are going to charge me $54 to close my account, horrible experience horrible place, and the facility is on bad condituon too. is ok now take my money and i never going back to this place in my life, no don't waste your money and your time with this people.

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★ 5

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★ 1

Why are the women's restrooms so dirty? You walk around the gym and the floor is extremely dirty. This is the only thing I don't like about this gym: it's not clean.

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★ 3

The gym has everything I need to stay fit; however, the basketball area has been down for months. I'm happy to see that they are finally starting to pull the floor out and commence repairs. Hoping they'll have the basketball gym open in the next 45-60 days. My hubby and sons will be happy.

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★ 5

My sons work out here, they both like it. Very clean and nice staff.

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★ 1

### SilverSneakers Experience: Inconsistent Policies and Disappointing Encounter

Yesterday marked our first day participating in SilverSneakers, and the class with **Priscilla was truly great!** Her energy and instruction made for a very positive experience.

However, our second day, with instructor **Janis, was a profoundly disappointing and frustrating experience** that highlights a critical inconsistency in policy and a lack of empathy.

I attend these classes primarily to support my mother, who not only has limited mobility but also does not speak English, making my presence essential for her participation and comfort. When I initially signed my mother up for SilverSneakers, I specifically asked if I could attend the classes alongside her. I was explicitly told that I could, that **classes were open to everyone**, and the only request was that if chairs ran out, I should yield my seat to an elderly participant and find an alternative way to exercise. I readily agreed to this arrangement.

Yesterday, this arrangement worked perfectly. My mom and I arrived early, I set up both our chairs, and indeed, chairs ran out. True to my word, I immediately gave up my prepared seat to another elderly lady. Impressively, another participant, noticing my situation, kindly showed me how to 'make my own chair' using the stepping equipment available, allowing me to fully participate in the class. It felt like a supportive community effort.

Today, anticipating a similar situation and wanting to consistently leave chairs for other seniors, I proactively built my own 'chair' with the stepping equipment. My mom and I were set up early and ready to go. Before even a greeting or an acknowledgement of us as new participants, **Janis very rudely approached me**. She pointed at my makeshift seating and abruptly asked if it was mine and to remove it. When I explained that it was my seating, that I had used it successfully the day before, and that my intention was to leave chairs available for other elderly participants, she curtly repeated, 'No, please remove it, or move to the back.'

I reiterated that I needed to remain next to my mother to assist her. Janis again refused, then escalated the situation by getting on her phone and stating she was going to 'have Rob come over.' Feeling completely unwelcome and unsupported, I ended up gathering my equipment, clearing out my seating, and waiting outside for my mom. Rob never appeared.

This experience was disheartening. The stark contrast between instructors' approaches, the lack of a welcoming attitude from Janis, and the inflexibility regarding a pre-approved accommodation for a caregiver supporting a vulnerable participant is unacceptable. Better internal communication about attendee policies and more empathetic instructors are desperately needed to ensure a consistent and positive experience for all SilverSneakers members and their essential caregivers.

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★ 3

They don't have enough equipment and then the other thing I don't like is they're facing each other..

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★ 5

Review for Daniella G – Bike Group Fitness Instructor

If you’re looking for a high energy, motivating group fitness experience, Daniella is the instructor you want. I attend her cycling classes at this location, though I believe she teaches at several LA Fitness locations around Houston.

Daniella brings phenomenal energy to every session. She’s not only knowledgeable and professional, but she also takes the time to ensure each participant is using proper form, offering personalized corrections and encouragement throughout the class. She strikes the perfect balance, pushing you just enough to challenge your limits while keeping it fun and supportive.

Her classes are intense, exciting, and guaranteed to leave you sweaty and satisfied.

Go Dani! You’re the best!

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★ 3

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★ 5

Muy tranquilo para hacer ejerció muy limpio

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★ 4

Gym is fairly quiet and everyone gets along. Music is kept low. Have asked to have written conversation on the tv screens to no avail. Must be a cost they're unwilling to pay.

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★ 5

Pool has 4 lanes which was great. Got my workout in and did my thing.

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★ 5

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★ 1

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

I really like this gym, heaps of parking, good amenities and the gear is well loved and well maintained. There’s a wide variety of kit available. In particular the star trac hack squat is phenomenal

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★ 4

Nice staff but they should do better

Old equipment but still useful but just hard to find them in the prime time

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★ 1

I am in upmost disgust, out the corner of my eye during my set today I noticed several roaches scurrying under the dumbbell racks, not only that but the benches all have garbage and puddles of god knows what under them. I am completely in shock of how downhill this location has become in comparison of the others I’ve visited. what are the staff doing?Well, they’re rude and inconsiderate of the gym members experience clearly, and i will find myself canceling here soon.

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★ 3

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★ 5

Buen gym

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★ 1

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★ 3

It's a good location, but it can be very disorganized.
It appears as if most of the staff is more worried about getting 1-1 clients than about maintenance the function of the over all gym.

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★ 5

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★ 1

DO NOT SIGN UP FOR PERSONAL TRAINING ITS A SCAM!!! I signed up for 6 MONTHS in August and was told I needed to wait out the charges on my contract yet it MARCH AND IM STILL GETTING CHARGED. They won’t let me cancel on the phone or online they want me to go Monday-Friday 9-5 IN PERSON to cancel and told me i would not get refunded because the 6 months switched to month-to-month and it was on the contract I signed. That’s like holding the Apple terms and conditions as legally binding. NO ONE CAN READ ALL THAT

I’m extremely unhappy and upset. I work full time, who can come in just to cancel something?? What a joke. I was NOT informed I would be charged out of my contract and you can be I will get these 2 months worth of charges back because that’s actually theft.

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★ 2

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★ 1

This place sucks. Equipment is always broken. We’re down to 1/4 stair masters. Please fix

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★ 1

I don’t ever really leave bad reviews but this gym is honestly a rip off when it comes to cancelling. I work out of town and am sometimes gone for more than a week at a time. I switched to a gym closer to my house and have been trying to cancel. They say it’s month to month but I have been charged for two months when I haven’t went. Recently I was robbed and I don’t have my driver’s license yet, so I can’t even cancel my membership because I need it when I go in person. I really feel I should be able to cancel online without have to print off a form, fill it out, and mail it.

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★ 5

My favorite gym to play Racquetball

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★ 5

Awesome experience with these guys. Christina helped check me in and get me all set up. She was kind and helpful and knowledgeable. Schuyler I believe is the manager, and he also popped in to make sure everything was good and I felt welcome.

5 star experience all the way around!

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★ 5

Best experience!
The staff is always friendly and very welcoming, and if I have any questions they are nice to talk with.
The equipment is everything I need and the gym has a lot of space to do different workouts 💪🏼

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★ 5

The entire management staff from joe to schuyler and kelvin it was a great experience overall , machines might be a little “old school” but at least they arent broken lol. Overall it’s always a motivation to come in and feel fulfilled after a good workout.

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★ 1

Bro what on earth takes a gym over a month to fix stair masters?! There has only been 2/4 stair masters for over 2 months this is insane! What am I paying for a membership for if the machines I pay to use aren’t working?

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★ 4

The floor on the basketball court was messed up. There was like a bubble and the ball did not bounce properly. Hopefully this will be fixed,

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★ 5

Schuyler's attendance and Kelvin's training was excellent. Really nice guys and experience workers. Highly recommended

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★ 5

My experience at this location has been amazing thanks to the general manager Schuyler! I’m starting my fitness journey and he has been attentive, patient and very helpful. The other staff are nice as well. The gym is spotless! I love it, no complaints.

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★ 1

I have been a member at the Restaurant Row location for several years and honestly this location just keeps getting worse. I joined the gym strictly for the basketball court. During the time that I have been there , the floors for the basketball court have been “repaired” way too many times having the court shut down for months. One would think that it would be easy to find a contractor that knows how to fix a wood floor. But no they keep shutting the court down because it keeps breaking down. Last update I was given is that the court would be closed indefinitely. And unfortunately, there aren’t too many options in the area.

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★ 5

I’ve been a member of this gym for a while now, and I couldn’t be happier with my experience. The facilities are top-notch, always clean, and well-maintained. The front desk and their manager Schuyler service is exceptional, always friendly, and eager to help with any concerns or questions. They truly care about their members and go above and beyond to ensure everyone has a great experience. Highly recommend this gym to anyone looking for a fantastic place to work out!!!

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★ 1

This gym just needs to shut down everything about it is trash

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★ 1

We were well received by the front desk staff. They helped us get signed in for our guest pass. We were later redirected with another staff member, Skyler. He started off asking questions about what other gyms I went to, how long I been in them and that sort, although it was a bit awkward I took it as it was their routine to do so which is fine. Skyler proceeded to ask me and my girl what we were working out for the day, to which I responded shoulders and arms. I was appalled to hear his response, saying that women shouldn’t train shoulders because they would be “too bulky”. As a gym member, in the 10 years I’ve been training, I’ve never heard a trainer say such calamity. It was a misogynistic and sexist statement. Should women should neglect part of their upper body to suit his preferences? Should women only train their lower body to suit old and outdated stereotypes?

After I disagreed with his statement and told him he was wrong, I asked if he was a personal trainer (to which my hope was he wasn’t for the sake of the people he would potentially misinform and not give proper guidance), he proceed to pull rank saying “oh yeah I’m the General Manager, and trained Marine Corp”. He was very condescending, interruptive and proud to show his lack of knowledge and ignorance. For a General Manager to be this uneducated, and sexist, I’d recommend to take his outdated views back to the Marine Corp, where he’ll be more of use.

After we were done with our workout, I proceeded to ask the front desk for the General Manager’s name, to which I was told Skyler isn’t General Manager, just a Sales Manager. Hopefully Skyler you’ll stick to sales, as you are not capable of understanding kinesiology or basic human body functions and needs.

Here’s something positive you can do for your gym members: Make sure your dumbbell rack is properly organized. There’s nothing worse than coming to a gym with dumbbells all over the gym floor, and not in the correct order or spots they should be. Now you might look at this and say, “oh but that’s the gym member’s fault for not re racking their weights”, although there is truth to that statement, who is responsible for enforcing the rules at the gym and fostering a culture and environment that promotes and supports good gym etiquette? Hopefully this very simple task, yet so essential to a gym is not too challenging to get done.

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★ 5

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★ 5

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★ 5

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★ 5

This review is solely for Amber Steffen the trainer at LA Fitness (Marque location). I started working with her in 2024. I have seen great results. I not only lost 15 pounds, I have lost inches everywhere it counts. She has been super flexible with me when I have had to reschedule and she is professional, knowledgeable, courteous and fun! Highly recommend you give her a try. Good Luck!

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★ 5

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★ 1

They didn’t have 0 stars which is weird. You can literally go to crunch fitness. La fitness only has workout equipment and the sauna doesn’t even work

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★ 2

They said that they were working on the Sauna this week, now the temperature doesn’t go over 140. Pretty much the only reason I have this membership, plenty of other gyms that have equipment.

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★ 5

Love Zumba classes

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★ 1

Нет сауны,они еще не ремонтировали одну маленькую печку,на звонки не отвечают,грубые,зал не чистый,кто хотят только записаться,не приходите пожалуйста…

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★ 5

Very friendly team, Steven and Schuyler are great! Schuyler knows what he's talking about and helped me get my mind right and wanting to get in shape again. Katy spot is where it's at!

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★ 5

This is the First La Fitness I've seen with dead lift platforms, Christina was amazing, and so was Nuru, and Kelvin!

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★ 5

Friend staffs, always get greeted by front desk. Sandra is very helpful.
Cleaning team are great , always try to clean up during the day, they do work hard and smiling all the time.
Equipments wise, I hope they could be more upgraded or more equipments since this gym is right by i-10 and crowded all the time.

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★ 5

I have so many good things to say about this Amazing location . The General Manager Scyler is Amazing . The trainers Muhammad and Kelvin are very passionate about helping others and driving me to fulfill my goals . Truly I’m so thankful to have met these guys at this location ! They have truly motivated me to get back on track and I truly appreciate it ! Thank you 🙏

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★ 5

Sandra Morales is a very good person and takes very good of children’s.

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★ 5

Sandra morales amazing person , super nice and friendly and very kindly with the kids i love her

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★ 1

The front desk service was hesitant to let me in. I had a 3 day pass, and he said I should come in at 9 am. Anyway, he took my ID and let me in. The gym was practically empty because I went really early in the morning. The gym looked a little dirty, and some of the benches had sweat stains. THIS PLACE DO NOT BELIEVE IN RE-RACK YOUR WEIGHTS. I have never seen a gym so bad at this. Dumbells all over the place. 120lb Dumbells on the ground from days before. Plates were everywhere but where they were supposed to be. I took some pictures. Re-rack your weights!! I got my work out in.

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★ 1

Muchas ladrones robando , hoy mismo rompieron el vidrio de mi auto y se llevaron todo

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★ 5

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★ 4

Love this gym, they’ve been consistent over the years, clean and repairs equipment in a timely manner. One of the few staple gyms that have stayed true to their policies. 😌

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★ 4

The gym is always clean, I give thumbs up to the young lady that definitely takes pride in her job.

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★ 5

I've been in the gym for about 6 months and I find it awesome, it's always clean and it's perfect for a great workout to stay healthy and motivated

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★ 5

Very clean 👍🏼

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★ 2

I recently stopped by for a tour, and while the staff was super friendly and the membership deal seemed pretty good, the gym itself felt a bit run-down. A lot of the equipment was rusted, the ladies’ room wasn’t very clean and looked worn out, and the pool area didn’t seem very inviting either.

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★ 3

Giving 3 stars but trying to be fair. Paola is awesome, she helped me a lot, very nice and polite and useful. It was my first time, and it might be premature but the machines are very old and rusty, it's too hot inside as if there is no AC running, and it's too crowded, what I hate about it is that they should place a time limit on the machine's usage time, as I saw many people gathering as a group and occupy a machine for 20-30 minutes or even longer, specially in cable machines areas. This is not your private home, it's a public place and they should share. Pros are it's a big gym, lots of machines and space, pool, jacuzzi, extra classes etc. and extended hours. John and Daniella are awesome too.

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★ 1

Horrible staff, pay 55 a month here and I still don't have guest privileges.

Overpriced, equipment is broken, weights scattered around and needles in the locker room/restrooms on the men's side.

Broken lockers, pushy staff and rude additide

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★ 5

I'm an older lady and very out of shape. Today I enjoyed working out in the pool. I was so tired afterward that I couldn't bring myself to walk out to my car. I found a nice chair near the front desk and rested. While I waited I observed a handsome young man at the front desk. He made sure to acknowledge every guest with eye contact and a brilliant smile. I was surprised as I observed, that very few people responded to his effort to brighten their day. He never let down his effort to engage his fitness clients. Later I spoke to him as I was curious as to what motivated him to reach out even when his efforts were rarely being reciprocated. He told me of an extensive history playing sports along with studying kinesiology. His name is Matthew and is such an asset to L A Fitness - Restaurant Row. Enjoyed meeting you, Matthew. You are a very remarkable young man. ~ Pam Rost 11/27/24

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★ 5

My favorite gym

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★ 5

I love the instructors; I always get an excellent workout!
Try the smoothie & supps cafe #12 is 😋 delicious

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★ 1

Dirty dirty rest rooms.
This is one of the most filthy La fitness i have ever been too. Rest rooms never clean. Terrible treadmill. Worse gym ever been

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★ 5

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★ 5

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★ 4

Always clean. Great atmosphere. Not your typical LA Fitness where people are in the way occupying space. Everyone is there working out and getting to it. Equipment is a bit dated though

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★ 2

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★ 5

Wonderful experience a big new change

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★ 3

Hay máquinas que llevan meses sin arreglar, no debería pasar esto porque este gym no es barato

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★ 5

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★ 3

The shower and restroom need to be cleaned more often.

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★ 4

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★ 5

The customer service you'll experience here is unparalleled too anything, Mr, Matthew Parker's made my experience so easy and friendly that it felt like I was talking to a best friend from highschool. He went above and beyond to make sure my situation was resolved, somebody needs to give this guy a 5 dollar raise or a promotion. The positive environment and versatile selection of machines ensures you'll be able to overcome any obstacles you're facing, mental physical or just getting back in the loop. Clean freak? The cleanliness and friendliness here is something that will leave you walking away with a smile!!! I highly implore you to try them out, after all - nothing ventured nothing gained.

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★ 5

Are you in search of a new gym? This gym is conveniently located and equipped with a wide variety of machines. Stop by and inquire with Matthew to enroll for your membership..

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★ 5

I go every weekday at 5 am and it’s a nice little community. Everybody on the morning staff is awesome and friendly. The cleaning lady always greets me with a smile and a Goodmorning. I love that the equipment is clean or being cleaned in the morning as well so I see that it is sanitary for my own sake. This is my experience.

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★ 2

I’ve been a member of LA Fitness for probably 15 years or more. This particular facility is going down hill fast. They did a remodel a year or two ago and added a CrossFit area, but the rest of the gym hasn’t seen an update and it shows. The machines are all rusting badly. Many of the seat and arm pads are all ripped up. For months - the AC wasn’t on and they had big box fans to move air - which I believe contributed to the rust problem.

The free weight and dumbbell area is always a disaster. Weights are never where they should be and many times any dumbbell less than 20lbs is no where to be found.

There were 4 people working at the front of the gym doing nothing today, I guess waiting around to sell more memberships - but would it hurt to have them cycle through the gym and clean up / put up the weights where they should go, every 30 mins to an hour?

They provide these little wipes to clean off the machines - but half the time they aren’t used - so machines are covered in sweat. Or if they are wiped down - those little wipes are just thrown on the floor.

Honestly - this gym is close by my house - but because it’s in such bad shape - I’ll drive 20 minutes to go to a different facility.

There is really no excuse for the gym to be so dirty and run down.

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★ 2

Many machines out of service

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★ 5

I would characterize this as a professional gym. Come here if you want to get serious. First of all, here’s why I came here: I wanted to shoot some hoops, and unlike most fitness centers in town, LA Fitness has a basketball court. On weekdays it’s not crowded on the court either, but on weekends sometimes there are games going on. Also only one basketball had enough air, but the manager is fixing that.

As for the quality of the machines, they feel serious. The weight machines are unlike what I’ve experienced elsewhere. Also, the treadmill was wider than most and stable. I have MS and need to walk fast without losing balance. I did actually fall off of one at my apartment complex.

As for pricing, it’s slightly more than others, but you’re joining a serious gym. Enjoy! I think I will try the racquetball courts next 😂

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★ 5

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★ 1

This gym was absolutely horrendous. Out of all gyms I been too ( mainly commercial gyms) this gym happened to be the worst even for its price. I did not have a membership whatsoever but I am glad I didn’t , when I walked in with my buddy who’s already paying a good amount a month they said you need to pay $20 more to bring guest. So then I just done the 3 day free trial and I happened to regret it although it was free. Every time I came in I get barricaded with questions for a gym that is completely dirty , musty, and filthy. Now let’s talk equipment. You guys make so much money off your crazy memberships just to have rusty machines that are barely working . Your dumb bells are always disorganized. Compared to a gym like planet fitness that is CHEAPER than LA and more recommend you guys look filthy. What are people paying for??? Just to swim in a pool and hot tub and a disgusting sauna? Equipment should definitely be fixed ASAP. Hot tub was alright although it was heavily crowded after 4. Sauna wood is always creaking and there’s always trash on the floor ( seems like a safety hazard) it becomes so heavily crowded I cannot even workout at all. Now let’s talk even worse… the locker rooms and bathrooms. For a gym so pricey you’d expect it to be nice but that is completely wrong . There’s always a pissy smell in the locker room , always trash everywhere, it is just completely disgusting and uttering. What ever you do , DO NOT COME TO THIS LOCATION AT ALL.

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★ 1

Before you consider purchasing a membership at this location, please take my review into consideration, as well as I have experienced the utter disappointment in this gym. First off, the process into getting a membership is BS, fees left and right along with lies on how the facility runs. You get your membership only to realize , majority of machines are disgusting( rusty and creaking ). The dumbbells are consistently scattered all over the gym with no organization, so good luck finding one. Gym is completely filled to the brim after 4pm, never have once gotten a decent workout in after this time. Front desk staff is disrespectful, but that’s the least worst thing here. Bathrooms are disgusting. The saunas are outdated , made out of old wood, floor covered in gunk, and smells TERRIBLE. The pool is somewhat fine, water is cloudy most of the time…. In all my experience with different gyms and companies , do NOT come here. They are making more money than many other commercial gyms just for it to be the worst out of their locations. Now, other LA fitness locations may be okay, but this one , run away.

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★ 1

This place stinks so badly. It’s dirty. They don’t care of cleaning up.

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★ 1

This is the worst experience I’ve ever had in a gym. My car got broken into twice at this location, costing me hundreds of dollars to fix, and you would think if you paid $65 a month, they’d do something about it, nothing was done about the situation. The police in the area could not do much either. The day I decide to cancel my membership, they charge me an annual fee of a year that I will not even be in, which is a complete robbery. The staff are not trained properly to correct situations. After I’m relieved from giving birth, I’m taking my business elsewhere.

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★ 4

I have been going to the pool of your fitness center for four years and I was satisfied with everything, but today I observed such a situation. I was standing at the reception and two elderly women came in. Both wore long dresses and scarves on their heads. I wouldn't have paid attention to them if they hadn't swim in the pool in these clothes. I admit that people may have their own traditions, but I don't want to swim with them, as there are hygiene standards and special swimming suits and showers before the pool. I ask you to take into account these hygiene requirements when concluding contracts with customers and hang on an announcement in the pool about the rules for using the pool. By the way, this was the second such case I have seen in four years.
In general, the fitness center is good in economy class.
George.

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★ 5

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★ 5

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★ 5

Love this place my second home

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★ 2

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★ 1

I stopped going to this location because of its extremely poor management and the basketball court NEVER has AC. It always so hot in there and it’s a safety hazard!!

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★ 2

Honestly the worst. I only put 2 starts because the cleaning lady does such a great job cleaning and no bad smells. But the rest of the staff 👎🏻. Cant find any dumbbells even when the gym is almost empty. I was literally looking everywhere from one room to another trying to find the dumbbells, and the worst part is that I saw the staff looking at me doing that and no one got up to help even though it was obviously, instead they kept sitting down talking and laughing like they’ve been the past couple hours. Even though I understand that lots of people leave weights everywhere and don’t rerack, but when its super slow and all you’re doing is sitting down thats beyond my understanding. Its crazy how i’m paying for a membership but I’m doing the staffs job, maybe you should cut staff and save money and lower the membership since we end up reracking anyways.

Source: Google

★ 1

Gotta give them 1 star this place is extremely mismanaged. Basketball gym is usually down because of the floors being messed up and most importantly it’s a safety hazard to be there because they use AC where peopleWork out But if you’re trying to play basketball, they don’t care about you. They don’t have any AC in the gym half the time and it’s too hot to play basketball. Somebody for management needs to fix this. I plan on reaching out to corporate.

Source: Google

★ 5

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★ 3

The AC at this location is broken most of the time. It’s so hot inside. Especially during summer, it’s nearly impossible to breathe when many people work out.

Source: Google

★ 1

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★ 1

This location absolutely dirty, kids room no A/C completely ridiculous! . I will dispute any transaction or payment coming from the gym. Make cancelation easier and more available for people with jobs that cannot make it to the gym on time to find a manager available that can help with cancelation. Instead of doing that to keep people from canceling the gym try fixing maintenance issues or simply clean the gym.

Source: Google

★ 2

Fix the damn AC already!! This is already the 2nd summer working out in 85 degree temps inside. Don’t get me wrong I love a good sweat but when it’s to the point you can barely catch a deep breathe, that’s ridiculous. And it’s not just because of the heat outside, I go to several locations and it’s just this one.

Source: Google

★ 1

My gym closed down and we got transferred to this location. Told the staff member I was from Fitness 19 and he acted like that's the last thing he wanted to do. The gym is absolutely disgusting people will sweat lot use a machine then walk off leaving sweat dripping. Dumbbells and plates are left thrown throughout the gym. The dumbbells are very very unorganized. Worst gym experience ever. Bathrooms are dirty. And the front desk people are very unfriendly and there is no dress code

Source: Google

★ 5

Ashton was polite and super welcoming. He is very personable and made sure me and my friend were satisfied with our visit. If you ever need someone to help you there, ask for Ashton!

Source: Google

★ 5

I came back to this gym and signed up for personal training. So far its been good, Noah (one of the trainers there) is really knowledgable and passionate on what he does, I feel the same way with the trainer I was assigned to and I’m excited to work with them to reach my goals.

Source: Google

★ 1

The cleaning lady who is Spanish lady was so rude. She was cleaning the restroom with both EarPod on won’t let me use restroom. I asked her very gentle that if she could let me use it or show me one around. She showed me with attitude but I couldn’t found it because no door was open. I came back and asked her again. She raise her voice on me and said you don’t see it. She even came out point her finger and say “one after that door” and left even the door was closed. So rude

Source: Google

★ 1

Gym equipment outdated and rusted.

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★ 1

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★ 5

Love coming here. People here are very friendly and will help you in anything we need!

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★ 5

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★ 3

Overall, I have a pretty good experience at this gym, especially with the people that work there and go there.

Gotta give it three stars because it’s not the most well managed place.

The last two times I went there on the weekend the water was shut off, And today the power went out. Not sure if this is something out of their control, but it doesn’t seem like there’s much sense of urgency to get these things fixed.

Source: Google

★ 5

Stopped by on vacay! Great service and teammembers. Everyone was super helpful and nice.

Source: Google

★ 1

All the equipments are rusty, this can cause some type of health hazard and the free weights section has no structure to the dumbbell management.

Is there an HVAC here? Or is it not working?

The smells are horrible around, needs maintenance and cleaning.

Washrooms are dirty.

The location on westhiemier is the best so far compared to eldridge and Katy.

Source: Google

★ 5

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★ 1

Of all the locations THE WORST if I could give it less than a star I would. Today was the last time I visited this location. It does not have A/C ventilation. Bad hygiene. and the administration of the place are inept people who do not value or respect their clients, who are the ones who pay for their extremely expensive membership. Anyway, I will continue visiting other locations.

Source: Google

★ 5

Great gym, been coming to this location for over 3 years and the staff is always very welcoming. The gym environment is very friendly and supportive.

Source: Google

★ 3

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★ 1

I wanted to cancel my membership, you can do it here only in person, they told me so at the reception. I arrived for the first time and it turned out that only the manager could do this, but he was no longer there, they said that it would be there until 5 o’clock tomorrow. I came again at 3:32 pm and the manager was not there again and I was again told that he would be there tomorrow. I asked to find out if he would be there tomorrow. The guy at the reception called the manager and as it turned out he had the weekend and would not be there until the next weeks. I just wasted my time twice and I can waste my time a third time, I’m shocked by this attitude towards the client

Source: Google

★ 5

This location is so pleasant to workout at. Talk to Ashton if you need help.

Source: Google

★ 5

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★ 5

Its a nice place to workout. I come workout almost everyday after work. And I like this location the most cuz most of equipments here are very clean and new.

Source: Google

★ 1

I went at 10:15 and it was closed, so why do they write until 11?

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★ 4

Best location for working out. The facility has everything needed. I go there four days in the week. I have one comment for improvement. The dumbbell sets need some upgrade. Mainly need to add more 20 and 25 pounds sets and have sets with 2.5 pounds increments. Current sets are 5 pounds increments.

Source: Google

★ 5

I’ve been working out at this gym for about 2+ mths and I enjoy it. It does get busy at times, but doesn’t stop me from going. The workers are nice and the facility is kept pretty clean. I also like how there is a smoothie shop inside, it’s pretty legit when you are done with your workout. I recommend giving this place a shot!

Source: Google

★ 5

always a clean and calm environment to get a great work out in daily!

Source: Google

★ 1

Corey W is a name I never want to see again. I took a body works plus abs class on Sunday morning. This was my second day at the gym as I was a new member. The day before, I took 3 classes and it was great so on Sunday my muscles were pretty sore. I was struggling but none the less pushed myself. Corey W was the instructor. I would hardly call him an instructor because he did anything but. His attitude was quite poor. When he first walked in he had a little portable CD player and as he was plugging it up I said good morning and he mumbled something but I could tell he wasn’t happy to be there. When we started he was extremely abrasive. It felt like we were on boot camp. He was chastising adult women for not following directions or for not getting their count correctly. He aided us of not paying attention or following directions. He was extremely impatient. He said “I shouldn’t be working harder than yall. My job is to guide, not do” his attitude was very off putting. I didn’t sign up for boot camp so I wasn’t expecting this kind of aggressive teaching. I tried to explain that I was new and he shouted at me saying “it don’t matter. It don’t matter” so I walked out of the class. I walked up front and asked for a manager and was told there weren’t any onsite on Sundays. I decided to wait for a yoga class so o had a few minutes and decided to sit up by the front entrance. As Corey was leaving he looked at me and started laughing profusely. He was so unprofessional and nasty in his demeanor. I could have addressed him but decided not to because he wasn’t even close to being worth it. I will give this gym another chance, but will never attend another one of this freak’s class again.

Source: Google

★ 5

Great gym and great staff! Ashton is also extremely helpful, and any question I ever have he is great with resolving it!

Source: Google

★ 5

💪Elite Gym Elite Employees Elite Training 😮‍💨 Ashton always does a great job!

Source: Google

★ 5

I love this la fitness! The staff is so welcoming! Layout is 🔥 Ashton was super helpful!

Source: Google

★ 5

I especially like this location compared to other LAs for the cycling class! 2 of the cycling instructors and music they play are liiiive! Ashton is cool too!

Source: Google

★ 1

Source: Google

★ 1

hice una busqueda online buscando un buen lugar para entrenar y me ofrecieron 3 dias gratis para entrenar y estar seguro que estaria ok , al llegar el manager del lugar quizo ofrecerme las membresia Amillio es su nombre le pregunte que si podiamos hacer este proceso al siguiente dia puesto que era un poco tarde y me siento mejor en español lo que Amillio de una manera grosera respondio que no que si no tomaba una membresia debia pagar 30 $ por el dia me senti ofendido ya que es la compañia la que ofrece los 3 Dias gratis en su sitio web. si no pueden honrrarlo para que lo ofrecen ? y mut terrible la actitud del gerente el sr. Amillio , no creo Volver

Source: Google

★ 5

Great gym. Clean and no crowded, big enough to eveyone.

Source: Google

★ 5

Love working out there, the hot tub is awesome!!!

Source: Google

★ 5

Paper towels and weights scattered because of careless gym members not because of the LA associates.
Except for the high price clubs in town. LA gyms cleanliness are acceptable.

Source: Google

★ 1

Stop closing the door 1 hour early. You are making 24 Hour Fitness look really good
.

Source: Google

★ 1

Like the McDonald's ice cream machine their equipment and basketball court is always out of order. Constantly broken equipment and amenities. Basketball ball court has been out of order for the past month and they don't fix what is wrong with it.

Source: Google

★ 1

Okay gym I guess, but impossible to cancel membership.

Gym just seems a bit old and dirty. All of the equipment was old and all of the seats and padding were extremely worn. Gave one star because it is extremely inconvenient to cancel this membership. If you try to cancel online, they just give you a form thst you have to print out and mail in. Any company that actively puts roadblocks to prevent people from canceling is a scam in my book.

Source: Google

★ 5

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★ 5

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★ 1

Kids clubs never open

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★ 1

They are the worse!! They charged me double on membership and they are denied to do refund 😡

Source: Google

★ 5

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★ 3

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★ 4

The facilities are a 4 (basketball court is out) and some areas could use sprucing. Currently no personal trainer. But overall it is a good gym.
Child care times are very limited.
Pricing and rates are not competitive.
Staff is decent and nice.

Source: Google

★ 4

Kind of average LA fitness. Had a great workout here but the staff is not looking out for cleanliness. Weights are all over the place, paper towel. Shower curtains were dirty, toilets had a faul smell. Otherwise it's a large location with a kid's club and crossfit/personal training area.

Source: Google

★ 5

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★ 3

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★ 5

Me encantó este gym para mí unos de los mejores, estuve en varios de Florida y en Texas y este lo tiene todo.

Source: Google

★ 4

It’s ok.

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★ 2

I’ve been to many la fitness around Houston and this has to be the nastiest one I’ve been to. The equipment is also super jam packed together. Weights are all over the place and the restrooms are horrible. Come on do better

Source: Google

★ 3

Not the best gym in the world, but not the worst. I have been going here for around 5 years mainly out of convenience as it is close to my house.

The gym is definitely in need of some upgrades. The equipment is outdated and this shows from all the rust and ripped pads (most of the equipment was outdated when I began working out here 5 years ago). The locker rooms can get real nasty sometimes with paper towels and trash scattered throughout.
The gym does get crowded at peak hours (like every other gym) but surprisingly I don't usually have as many issues when it comes to having to wait to use a machine as I have experience at other places.
They have also implemented a new rule where they wont let you in an hour before they close which kinda sucks for the weekends as they close earlier than other days.

While the gym def needs some TLC I will be honest and say I have tried other gyms during my time at LA and I always end up coming back.

Source: Google

★ 5

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★ 5

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★ 5

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★ 3

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★ 1

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★ 5

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★ 4

Updated- manager reached out to me and corrected the situation. I’m satisfied with how they handled it.

Made an appointment to check it out at a time through their booking system. They made me sit in an uncomfortable chair and wait for a manager for 25 minutes, despite showing up on time. The whole time I could hear the manager having non work related conversation around the corner. Decided if that’s how they handle perspective members that it’s not with my time. Therefore I left to go sign up for a membership at MAC

Source: Google

★ 5

Great service

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★ 4

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★ 5

A good one!!!!

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★ 5

Super padre me encanta este gym 💪

Source: Google

★ 5

Fantastic gym! Clean, and good price.

Source: Google

★ 1

A Deeply Disheartening Journey with LA Fitness

Two years ago, my wife and I, while living in California, embarked on a journey with LA Fitness, filled with hope and excitement. We signed up for a personal training program, offering us eight sessions each at the Fontana gym. The only beacon of light in this experience was our trainer, Denis - punctual, professional, and knowledgeable. He stood out like a rare gem in an otherwise lackluster setting.

However, this was just the beginning of a series of letdowns that were to follow. Each of us was charged a hefty $640 for the sessions, plus a $35 monthly membership fee. Upon our move to Houston, our optimism quickly turned to dismay. The nearest LA Fitness club was over 30 minutes away, a far cry from the convenient 6-minute distance we were accustomed to in Fontana.

We attempted to utilize our remaining 50 sessions each at the Park Row location, only to be greeted by an unbearable, sweltering environment due to a non-functional AC - in Texas summer! The stench and the heat were suffocating, with no relief in sight. This negligence in basic facility maintenance was unacceptable.

Our disillusionment deepened when we realized we were trapped in a financial vortex. Unable to pause or freeze our memberships without losing our accumulated sessions, we were forced to bleed $150 monthly for a service we couldn't use satisfactorily.

Our experience further soured at another club, 35 minutes away, where we were informed that our sessions were invalid and required additional payment. The lack of consistency and transparency was staggering.

In a desperate attempt to salvage our investment, we tried the Cinco Ranch gym. Here, we met Kevin, a trainer whose lack of professionalism and planning starkly contrasted with what we were initially promised. Random exercises without any structured plan, no body fat or muscle measurements - it was a farce.

The situation worsened when Kevin left on July 28th, 2023, leaving the gym without any trainers for nearly two months. Throughout this time, we continued to pay our fees, hoping for a resolution. Finally, we were contacted by Austen, a new trainer, on September 18th. However, just like before, Austen left after only a week of training with us.

The high turnover of trainers, a clear sign of systemic issues, was further illuminated when one trainer disclosed that they were paid a mere $8 per session. This exploitation of trainers is indicative of LA Fitness's disregard for both its employees and its customers.

Today, I stand here, exhausted and disillusioned. LA Fitness has been a vortex of broken promises, zero customer service, compassion, quality, or organization. This is not just a review; it's a plea to anyone considering this gym - think twice. Our experience has been nothing short of a nightmare, a costly lesson we hope others don't have to learn the hard way.

Source: Google

★ 1

Music too llous

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★ 2

The gym setup is horrible machines are overcrowded. Equipment could use an upgrade. They don’t have daycare on Saturday like their neighboring locations.

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★ 5

Great clean friendly place to get fit. Check your health insurance for discounts. I pay literally one third the web price due to insurance covering it. Plenty of equipment and even on its busiest days still have room to move, breathe and work out. Everyone is conscious of keeping machines clean and very courteous. No problems, no issues.

Source: Google

★ 1

I concur that the manager and staff here are non accommodating and don’t want to help patrons out at all . They are rude . . It also looks very old and non sanitary

Source: Google

★ 4

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★ 4

Nice facility

Source: Google