★ 5

Great facility

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★ 5

Amazing staff, clean facilities and a great atmosphere!

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★ 5

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★ 1

Terrible experience overall. The management is completely unprofessional — especially the general manager, Chris Q, who was extremely rude and disrespectful.

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★ 5

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★ 5

Thanks Christopher! Keep up the excellent work!

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★ 2

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★ 3

Very nice people and staff. Average rating as broken equipment goes weeks without repair.

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★ 1

I've been a member here for a little over a year and this gym is one of the worst ones I've ever had a membership to. The locker rooms constantly smell like mildew, the equipment is dirty and run down, the sanitizing wipes are frequently empty, and they barely have any amenities beyond a cycling room and 1 basketball court. There are only 2 smith machines and 1 free squat rack and if you go on the weekends or after 5 you won't be able to use them. For $39.99/month + $60.00 annual fee + $100.00 initiation fee it's ridiculous! (That comes out to $53.33/ per month) Do not waste your money here. Planet Fitness (and Crunch soon!) is much nicer and a fraction of the cost.

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★ 5

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★ 5

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★ 1

In my experience, LA Fitness has been misleading and dishonest. They cancelled my membership on their own, yet they still kept billing me afterwards. I even noticed what looked like double charges that I wouldn’t have caught if I hadn’t been checking closely.

Their so-called “free trial” and “guest pass” offers also didn’t match what was advertised. When I tried to use them, I was either charged or denied. Staff gave me conflicting information about my membership, with hidden fees, confusing cancellation rules, and the classic “you have to talk to a manager” runaround.

On top of that, I personally felt bias and unfair treatment from employees that left me feeling disrespected and unwelcome.

Overall, I feel like this company uses shady business practices. This is just my experience, but I would warn others to be cautious before signing up.

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★ 1

I waited 3 weeks to leave this review. The station where we have the stretch mats has weights. I’ve raised the concern of having weights that need replacement since the plastic has worn out. Have requested this 3 times with NO action taken so far
The broken portion of the plastic is dangerous as it cuts the palm when held and while working out.

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★ 5

Very nice & clean facility, friendly staff ( Kyra )

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★ 4

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★ 5

Gym is close by to my current stay and they have wonderful training sessions aswell. Noel, gym director, is an incredible person, has a deep insights into nutrition , meticulously understands the science of structured training and extraordinarily awareness into the value of daily implement!Working with him is a holistic experience where you will find a combination of fun, creative and shrewd training program along with focused implementation and his attention to detail is impeccable. Together with his energy and presence during training just elevates you to achieve your goal fastest and in the most delightful way!

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★ 2

I have been using the swimming pool very consistently almost four days in a week since June 2024. It was maintained really well until December 2024 then maintenance went down . Made multiple complaints to front desk , spoke with sales operations manager as well, spoke with safe splash crew as well. Water gets cloudy and thick very often, lot of hair bundles in the water ( swim school kids do not use caps for long hair), water smells stinky and salty. It’s not only good for adults but also for kids who come to swim classes there. I really request the management to take this issue serious and appropriate action immediately.

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★ 4

Like this gym for the quality equipments, cleanliness and mild music in the background.

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★ 5

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★ 5

This club has been my workout home for the past 2 years. The morning crew (5AM ->) is great and fun to either just work out or have a small chat.
Sam the personel trainer takes great care of his clients and is always fun to talk to. He does train us early raisers. If you have certain goals he will listen and create a plan around these and work you out HARD. Check him out.

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★ 5

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★ 1

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★ 5

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★ 5

Love this place

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★ 2

If you want to workout early, they often open late . I have talked to the manager and wrote in to corporate about this, it appears they do not care enough. Also, they like to use a blower in the mornings instead of sweeping or vacuuming. Yes, a power leaf blower inside a gym. So you get dust in the air and dust on the equipment. I wish there was another option close by, however this place is 3 minutes from my house so I really wish they would get it together.

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★ 4

I love the gym but wish they would turn up the ceiling fans to high in the cycle room. They are all on low and the room gets hot during class. I love Jennifer as the cycle instructor. Great class!

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★ 5

Kyra is awesome so kind always loves to greet people . Really need that today I love la / fitness!!

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★ 5

Love this gym. Kyra is always friendly and helpful with anything we need. She’s the right person to make the first impression of your business.

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★ 1

Google asked me to update this rating. This facility is still not as clean as it used to be. The locker rooms are only clean on Sunday, You're welcome to clean their equipment while their staff sits in office desks and talk about sports. The pool is still filthy, cloudy, poorly filtered, and full of bandaids, dead bugs, and Zyn pouches.

So there's the update.

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★ 5

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★ 3

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★ 5

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★ 2

There is good variety in equipment , but the A/C needs to be running much more. Especially since it’s always packed. Maybe even a few air purifiers.

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★ 5

Super clean! There is a good ratio of equipment vs people. The environment is very peaceful! Moved here from 24hr fitness and my god, there’s a huge difference!

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★ 1

Horrible front desk

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★ 1

Signed up for the trial with plans to join. Showed up and was told I can’t redeem. This is what the email said:

“ Please bring this email to the club and allow us to show you the club and activate your FREE 3-day Guest Pass.

We look forward to seeing you soon!”

Rude front desk staff.

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★ 1

The blonde woman that works during weekdays,at the front desk always talking to a manager(white man with black hair).she never said Hi,or greet the members.she doesn’t even look at you.her and the manager don’t even respect ,or stop talking when they see someone entering the club.so mean,and unprofessional .the general manager please do something about this.
This is LA fitness in falcon road,McKinney TX.

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★ 5

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★ 5

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★ 3

I like the club but it needs some maintenance, cleaning and care. I told manager that lockers in ladies room are very dirty and nothing has changed. Unfortunately I have to make a review hoping they will finally fix that problem.

Here are some random lockers from ladies room in the pics.

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★ 1

This one star is perfect for LA fitness, that are scammers, please don’t sign up for personal training, I paid for membership and met with accident on the first day and didn’t even start using it but they deducted $700 and instead of refunding the amount they are asking me to pay $1100 to cancel. Worst place, zero empathy.

Update#2
Spoke with their care , apparently broken clavicle is not a serious injury, I have pay $1000 more to cancel

Update #3
At the time of signing trainer said I can adjust classes any time , so I said I will reduce the classes to 1 and pay for it with out using. But la fitness said , he lied and that is not the case.

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★ 4

great place to work out

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★ 1

Management (from top to bottom) is the worst. I would put them in same class as car dealership (use bait and switch tactics). Be cautious regarding any offers they send (they don't honor). spent two weeks from enrollment trying to have them honor an offer i was sent with no luck (even after showing them email offer).

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★ 2

No sauna.

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★ 1

Wanted in on sun Jan 5 around 3 to check out gym for potential use. Man at desk could care less.
Told me to look around.
Spa water was horribly murky.
Man at desk gets cleaned 3 times a week. Doubtful. Overall gym is a 1.

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★ 5

I love how everything is so well-organized, and the warm lighting creates such a cozy atmosphere—it makes going to this gym feel comforting and inviting.

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★ 5

Great staff and a clean facility!

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★ 5

You’re regular LA fitness. Has all the machines and equipment you need.

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★ 5

Joined this gym and I'm glad I did. The staff was friendly and welcoming. The gym is obviously well kept and maintained. Not too crowded.. there is always a weight area or machine open. Has basketball court and pool. Reasonable prices and able to cancel contract at any time. I like it.

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★ 1

Pros - it’s empty even during peak times
Cons - poorly managed . Equipment never repaired such as cardio machines. TV’s don’t work and have limited channels
There is a 50 mph artic breeze at all times because the staff won’t turn the fans down. Your freeze so dress warmly
Gym is often dirty. 3/4 of members all left and went to Texas family fitness on
380, which is well ran.

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★ 3

Not very clean

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★ 5

I love this LA Fitness. They have great basketball courts and gym equipment. The front desk, Martin, is really good and is extremely kind.

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★ 5

This club is the most laid back of all LA Fitnesses I’ve been to. Martin was very friendly and made the experience very special. Overall I had great customer assistance and service and will stay as a happy member.

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★ 5

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★ 5

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★ 1

If I can give this place 0 starts I most definitely would. I usually go to a different LA Fitness and this one just so happens to be on my way home. So I have stopped here a few times this week.

Where should I start, the staff is just absolutely the rudest I have ever spoken to. No one acknowledges you at all. Here’s the best part, I asked a trainer for a spot and he said no, he can’t spot me he is in a rush as he needs to get back to work. So what the heck are you being paid for. If you are not on the clock change out of your LA fitness branded clothes.

I will be reporting this location to corporate for an absolutely horrendous experience. I feel targeted constantly here, specially by just the staff. It also is as dark as a dungeon with the most horrific lighting I have ever come across in my bodybuilding career. Will not step foot in here again.

Source: Google

★ 4

A better choice for McKinney Frisco. Staff and clientele are great, never had an issue with safety, hygiene, or noise from grunting gym rats.

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★ 1

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★ 1

One of the Worst Gym Experiences Ever!

If I could give zero stars, I would. My experience at LA Fitness on Falcon View Dr. in McKinney, TX, has been absolutely horrendous. I’ve been to several gyms over the years, but this one takes the cake for being the worst in every way possible.

Let’s start with customer service – or rather, the complete lack of it. From the moment I walked in, it was like I didn’t exist. The staff at the front desk was rude, disinterested, and seemed more concerned with their own conversations than with helping anyone. When I asked for assistance with my membership questions, they gave me short, dismissive answers as if I was wasting their time. They were extremely unprofessional and made me feel like I was an inconvenience, rather than a paying customer. And forget about finding a manager to help – they’re nowhere to be found!

After weeks of putting up with this nightmare, I decided to cancel my membership. That’s when things got even worse. Despite following all of their cancellation procedures to the letter, I was still charged for the following month. I called their customer service multiple times, and every time I got the runaround. One person would tell me they were processing my refund, while another would claim they had no record of my cancellation request. It was one excuse after another.

Weeks passed, and still no refund. Every time I called, I was transferred between departments with no clear resolution. I even went to the gym in person to try and sort it out, but the staff at the McKinney location couldn’t care less. They were rude, condescending, and completely unhelpful. No one seemed to know what was going on, and I was left with nothing but frustration. How is it possible that a major fitness chain has such terrible communication and customer service?

But that’s not all – the gym itself is a mess. The equipment is constantly broken, and they take forever to repair it. Half of the machines are either out of order or in poor condition. The free weights are scattered everywhere, and good luck finding a pair of matching dumbbells. The cleanliness of the facility is questionable at best. The bathrooms and locker rooms are dirty, the floors are sticky, and the showers look like they haven’t been cleaned in days. There’s hardly any staff around to clean or organize anything.

The gym is overcrowded at almost any hour, making it impossible to get a decent workout in without waiting forever for equipment. It’s clear that this location is overbooked and understaffed. There’s no space to work out, and people are practically on top of each other during peak hours. The classes they offer are mediocre, and the instructors don’t seem to care about the quality of the sessions.

In short, this gym is an absolute disaster. Horrible customer service, dirty facilities, broken equipment, and no regard for their paying members. They happily take your money but refuse to assist you when there’s a problem. I have never experienced such a poorly managed gym, and I will never return. Save yourself the headache and join literally *any* other gym. This place is not worth your time, money, or effort.

And don’t expect to get your refund anytime soon if you decide to cancel, because they clearly have no intention of giving you your money back.

Source: Google

★ 4

Great friendly staff. Not too crowded. Equipment is not cleaned as frequently but they have great variety of equipment to choose from. Overall would recommend!

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★ 1

Comense en este lugar en este mes pague mi iscripcion en agosto 13 y el 26 de agosto Eyos sacan más dinero de mi banco haora yo marco para preguntar que pasa con mi dinero y solo disen regresaremos la llamada cosa que no Isieron dos veses pago por mes es loco

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★ 5

Amazing staff great general manger it’s a little further but it’s so worth it instead of going to the other one in McKinney the lights little dim in gym. The men’s locker is amazing the staff looks like it’s always taking care of things and always seems like they are cleaning up and maintaining like they should and very appreciative for that. Thank you for everything and amazing staff. Really great gym. I do wish for some things that this place doesn’t have shake sum and would like to have a sauna and hot tub but the staff and well maintaining stuff and cleanliness makes it okay that they don’t have the sauna and hot tub.

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★ 5

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★ 3

Overall Verdict: Perfectly average.

Pros:

Has at least one of everything you could want weight wise.

Limited weight machines encourage creativity and new exercises using dumbbells which have much greater availability.

Plenty of cardio options at least so you'll never have to wait here.

Neutral:

Cardio options are well worn and used.

If you're tall/have long legs you'll likely bang your knees on the ellipticals so expect to have to find a very specific rhythm.

Cons:

When you only have one of everything, especially weights, it gets tough to get a full workout in except non-peak hours. Otherwise you're gonna get creative.

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★ 4

Good gym, but lacking quite a bit of basic equipment. Rowing machines are not well maintained and ropes, etc often go missing. Kettle bells are reserved for private training area, which is very frustrating. Much better equipment for floor work at the Coit and George Bush location. This location could definitely use a 2000 square foot expansion, but it's decent once you figure out your routine.

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★ 1

The lady in the front is a complete jerk, and lied about having a basketball pump for some reason.

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★ 1

This gym smells horrible. The manager of the facility is extremely rude and acts like he’s superior to members. This location needs to do some serious work. Others in McKinney are way better.

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★ 1

I cancelled my membership as of today
LA fitness want to charge you $88 to start $20 to bring a person and if you want to do out-of-state it's an extra $100 on top of that just to work out they only have about 729 clubs... And the lady at the desk had the nerve to call my phone while I was working out and told me I had to leave or pay her $10

I looked into planet fitness they have a 4000 clubs 24-hour access 24.00 a month and you bring an extra person for free or you can do in-state for $10 a month... It only cost you $1 to start

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★ 5

Great onboarding experience with Hayden and very impressed with the cleanliness of the facility. I was very pleased to see machines of every type open and available. As part of the membership startup experience, I received an extensive coaching experience with Olympian Bryce, who is as well versed in nutrition as he is exercise. He was super easy to communicate with and able to cater my workout plan to my specific needs. I'm looking forward to jumping into my fitness plan!

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★ 1

Derrick the assistant general manager was horrendous. I have never spoke to a more unprofessional employee ever! Commented about my weight and said other derogatory names towards me. Do not go to this gym!

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★ 3

I’ll give it a 3 🤔 only thing to improve on is the drinks are pretty bad choices n there’s no snacks like other locations along with no sauna but other then that it’s spot on

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★ 5

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★ 1

This place has been charging me for 2 years on an old credit card after repeatedly going in and asking to be canceled. They have stolen $2000, and of course "there is no record" of our multiple in person and phone call requests. Do NOT do business here!

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★ 1

Gym is nasty and unsanitary.

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★ 5

I recently visited this fitness center and was thoroughly impressed. The space is large and well-organized, with a wide variety of machines to cater to all fitness needs. The staff is incredibly helpful and friendly, creating a welcoming atmosphere. The environment is positive and motivating, enhanced by great music that keeps you energized throughout your workout. Additionally, the gym is impeccably clean, and the overall ambiance makes it a fantastic place to exercise.

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★ 4

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★ 3

Was very nice , lots of room but when we wanted to use the pool there were lots of kids in there playing . Do they have to have memberships ? We pay money for these features . Sad that all these little kids seem to be taking over the pool .

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★ 5

My favorite gym 🏋️‍♀️

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★ 4

Work out area is clean and open. Great selection of weights and machines as well as classes. The locker rooms could be a little cleaner.

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★ 1

Lives in the community and embarrassed at the terrible service and how dirty the floor and the lack of managing in Amy the front desk manger. Complained to the higher up who runs the la fitness in the area and he himself was rude. Hopefully they get people who know how to run a local business who actually do their job. Lazy.

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★ 5

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★ 3

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★ 5

Great place to come in and get a good workout on. It's not too crowded or too cold.

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★ 5

I love this gym! Always clean and the atmosphere has energy but not overly crowded. I can always get the machines I need. Amy at the front desk is always a delight. i highly recommend the personal trainers. Brandy is fantastic. Bryce helped me with my cardio plan, and John, the manager, is fantastic and helped set my goals, nutrition, and workout plan. Very knowledgeable and friendly staff!

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★ 1

Unfortunately, every time we visit this location/McKinney there is always an issue with the front desk staff. I have considered canceling my membership. However, when we visit other locations the front desk staff is knowledgeable, respectful, and friendly.

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★ 4

Good place for workout, but it could be better other LA fitness locations have a lot of amenities.
This one doesn't have tennis court

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★ 3

This gym is so close to me and would love to come here but no sauna is a no go for me. I need to be able to relax after my workout. Otherwise has everything every other gym has.

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★ 5

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★ 4

This LA fitness is one of the nicest once I’ve been to. It’s kept very clean, it’s not too crowded (Saturday). They keep it a little dim, which I like but may bother some. The court is nice, a bit dusty but not too bad. No sauna here that’s why it’s 4 stars for me.
I’ll be coming here for my main gym moving forward.

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★ 5

Great place and an excellent staff

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★ 3

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★ 5

It all starts with Amy, the club manager. Incredible location. You get a warm welcome as you enter. The entire place is so clean. Organized. And easy to find what you are looking for. Bathroom clean. Parking lot is huge so that’s not an issue. Highly recommend.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Week one into membership and had lockers broken in and credit cards/cash were stolen.

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★ 5

Clean
Good equipment
No Noise pollution
Good place for swimming

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★ 5

I love it. The environment motivates me to be fit.

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★ 5

Tosh was great!

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★ 5

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★ 5

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★ 2

This gym is extremely underwhelming in every way possible. There’s no sauna, there’s only 2 squat racks, there’s only two benches. A majority of the treadmills will randomly just stop during the run almost catapulting you. With the competitive gyms around and the price that LA fitness charges, they need to start caring and upgrading quick or they will be a dying gym very soon.

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★ 3

Good for working out. Most of the equipment works and fans are always on.

Basketball court is always dirty and slippery. Injury waiting to happen. Find another gym for hooping.

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★ 1

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★ 4

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★ 4

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★ 5

Perfect place for the workout. I'm also noticing more of the equipment is getting repaired allot faster.

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★ 5

New Personal Training Manager and new processes are excellent. Looking forward to my results!

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★ 5

Love Amanda’s body sculpting and power circuit class every Tuesday and Thursday! She’s the absolute BEST!!

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★ 5

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★ 5

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★ 1

Updated - Went in to cancel, and manager was very nice and friendly as well as sorry about the issue. Cancelled the membership with an offer to hold but we cancelled. Dropped to one star due to their requirement for hold or cancelling as well as customer service. Went in as requested to "sign something" today and was told that I have to come in M-F 8am to 4pm as I need to speak with a manager. So I will have to do another trip to the gym to cancel. Was never told it was M-F or that certain hours were available for cancelling, just "have to speak to a manager" when I called before. I apologized to the staff at the front desk as it is not their fault, and even they noted that "they make it hard to cancel". I had to ask but they even noted I could "sign up" with the fitness manager (sitting at the desk) but not cancel.

Decent workout location and overall a good gym, but such a sales pitch to join, and to put membership on hold they require you to come in because you have to "sign something"? I asked why I have to come in and was told that I have to speak to a manager and "that's just the way it is". Sorry this just is bad business and customer service... If this is the corporate model I am glad I am now cancelling vs placing on hold. Two stars as it has a decent workout area but horrible customer service.

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★ 5

I go to this location twice a week for the the Best cycling instructor Jennifer s. Every Wednesday 5:30pm and Saturday 9:15 really she’s honest, working hard to get you the best of work out
I did try different locations most instructors do the class for 30 minutes

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★ 5

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★ 5

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★ 1

Sales staff are unprofessional. Maybe that’s just how this business is setup.

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★ 1

Lot of improvements are needed.
1) The equipment are really old… time to make investment to update old equipment. Most facilities have devices on which you can connect with bluetooth and watch netflix or other shows from your smartphone.

2) If you don’t have budget for new equipment then pls update your channel lineup which is limited to following channels. Hopefully manager can fix this
2 fox
3 frozen Abc
4 history
5 cnn
6 tbs
7 espn
8 sports
9 TNT
10 fox news
11 advertising channel

3) Offer family subscription option.

4) wipes to sanitize equipment are very small.

5) 50% of space is wasted and should be better utilized.

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★ 4

Chongo is a great personal trainer! The club is close to 5 stars...could use a little more cleaning. Other than that - it's a really great club for the price.

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★ 2

Over ran by the people that don't wear deodorant. It stinks so bad. Smells like BO, onions and curry. Most of these people have no business working out. No muscle and don't know what they're doing anyway.

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★ 5

Great staff and great selection of fitness equipment.

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★ 4

I would like to withdraw my negative posting. Cancelling membership was actually easier than they made me believe. I just told front desk to leave a note for manager and it was done.

Beware! LA Fitness makes it very difficult to cancel membership. You can't cancel online or by mail. Only in-person and only one person at the club can cancel memberships. This practice should be illegal and these companies should be heavily fined.

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★ 1

Needs a sauna!

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★ 5

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★ 5

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★ 3

Dark. Decent equipment. You can get the job done.

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★ 5

Enjoy coming here with my boys, need more leg press machine selection at this location.

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★ 5

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★ 3

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★ 4

Always clean

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★ 5

Clean friendly gym.

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★ 5

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★ 5

The staff at this facility is first class. The operations manager (Chris) is a natural leader and always makes guests feel welcome

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★ 5

Great park with nice play structure for kids. We come here for baseball practice and games often.

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★ 5

Squat Sunday was frikkin awesome!! Thanks to Devin. He helped me lift 3x heavier just by fixing my form.

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★ 3

This facility would get 1 star if it weren't for Devin. Devin deserves 10 stars! He is always smiling, upbeat, friendly, has a great sense of humor, and greeted me every time I arrived to the gym. He is AMAZING and quite knowledgeable about fitness. I thought he was a personal trainer/coach at one point! Lol. He really should be, in my opinion.

PROS: 2 Smith machines, locker rooms and bathrooms were fairly clean. Busy during rush hour but not too overly crowded.

CONS: No sauna, no squat racks

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★ 5

I normally don’t do reviews however Devin is an awesome person and location leader at LA Fitness in McKinney. His servant attitude and customer service is why I will continue my gym membership there and tell other to join

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★ 5

Man, can not say enough good about Devin! First time stepping in the gym, he really makes you feel welcome and comfortable. Super friendly guy that hosts a great location with great equipment. Easy 5*

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★ 4

Good environment. Not giving 5 star since the club lacks sauna.

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★ 5

Gyms great has a lot of equipment the other locations don't there are alot of people that start but it's easy to block most of it out.

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★ 5

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★ 5

Nice atmosphere to workout. Most of the people does not occupy equipments and sit on phone. Plenty of parking.

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★ 5

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★ 5

I really like this gym the best of the local La Fitness branches and even over the competition in the area. It's a very clean facility and the machine selections are better then what I have found at 24hr fitness and some other competitive venues in the area.

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★ 5

All about wellness at one place!

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★ 5

Awesome gym and one of the best LA fitness. Has all the gym equipment you need and is clean.

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★ 5

Many exercise options.

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★ 5

Love it. Middle of the road price compared to the other 2 bigger fitness centers in the area. Good equip and clean environment

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★ 4

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★ 2

Woke up early to get to the gym at 5am. First appearance walking down the entrance to the locker room garbage cans overflowing.
Get inside the Men’s locker room, all garbage cans overflowing, paper towels on the floor, all soap dispensers were empty. Who’s the closing manager on the night shift? They don’t see this before locking up?
Not what I want to see at 5am for my paid yearly membership. Very disappointed.
If you look on the old style type of the Life cycle stair master, there’s a thick coating of greasy dust where the phone holder is, not good. This is the McKinney gym on Custer

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★ 5

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★ 5

There's enough equipment for minimal wait times if any. Can hit every muscle here.

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★ 1

Terrible customer service

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★ 4

Half the staff is friendly. The other half is not. The equipment is typically in good quality with lots of options. The aerobics women and weight lifters appear to feel comfortable working out in the same space which says a lot about the members.

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★ 4

Close to home. Minimal equipment but decent. No steam or sauna.

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★ 3

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★ 5

Chris, Their operation manager, is a GREAT guy to work with when i needed to cancel my memberships. no run arounds, no BS.

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★ 3

No more kids care at this location.

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★ 5

Lots of equipment and very nice ambience

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★ 5

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★ 4

I have been attending this gym since summer 2022 (writing 9/30/2022), and have been very pleased with the results. The front desk is usually manned and if you have the app you can check in from a QR code on your phone. I usually go during their rush hour (5-7pm) and there are some lines for equipment, but you can usually cycle through a different machine or set of weights for the particular kind of workout you are looking for during that day, and come back for the machine you really wanted after 1-2 tries, you are only SOL when you want or need that specific item (abbductor / adductor for example). I personally think they have too many treadmills / cycle machines but there are sufficient weights and machines for me.

The equipment is clean and fairly well maintained. Sometimes there is a multi-week wait for certain pieces to arrive or get fixed, but that is usually 5% of the machines at any one time. The classrooms (cycle/spin, open, basketball court) and pool, shower area are all well maintained although I do not use them much at all. Bathrooms and locker rooms are clean.

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★ 4

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★ 5

Good gym

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★ 5

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★ 4

Nothing much to mention about the the Gym. Simple cool and like any other LA fitness center. The problem is with the swimming center- I want to leverage my gum time with my kids swimming classes. I Never got a response back - very disappointed. But the gym team have been on top of it Follow up calls are made for registration, answered questions and have been very helpful. Would recommend for Gym.

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★ 5

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★ 5

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★ 1

I called to ask for more information about the gym and the guy had terrible customer service and was rude.

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★ 5

Amy M. was thorough and helpful and got me excited to come on the regular. She was very sweet as well and full of advice. Thanks again!

Source: Google

★ 1

Arrived at LA Fitness at Custer and Virginia Pkwy this morning at 6:10 AM for a workout before work, but the doors were locked. I stood around with a few other folk for about 5 minutes when an employee arrived to tell us there was no key and the club wouldn’t open until 9:00 AM. He suggested we drive to another gym. I didn’t have the luxury of being able to drive to another location so, I’ve missed my workout for today. I understand opening a little late, but this is crazy! Not to mention the gym is often filthy and most of the staff that works the front won’t even greet the members when we walk in. I’m not pleased with the hours of operation, to begin. The gym doesn’t open until 8:00 AM on weekends! What about? And now this! I will definitely be re-evaluating whether to keep this membership or move on to another gym!!! Get it together LA Fitness @ Custer and Virginia and try hiring some staff to clean and wipe down the filthy equipment, while we are still in the middle this pandemic!!!

Source: Google

★ 2

If you work out at 5 am be prepared to not get in. They constantly can't find the key or the person who opens can't get the doors unlocked. I have been a member since the grand opening and only stay here because of my rate and the location. Staffing is questionable with a lot of turnover. Club never feels clean and the good people who attempt to clean leave.

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★ 3

The pool was not clean,no control of cleaness.

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★ 4

Needs. Sauna

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★ 1

I have been a member of LA fitness for as long as i can remember. But this location is horrible. The air conditioning hasnt been working for more than a month now and they just done care. Its 104 outside no air conditioning 40 sweaty people in a stinky room. It get horribly hot and gross

Source: Google

★ 5

We love this gym! Lots of weights, machines and cardio equipment. Great group fitness classes and facilities. We enrolled in HIIT classes and Evelyn is the best coach there is. If you’re looking for a great, clean gym, this is the one for you!!

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★ 3

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★ 4

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★ 5

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★ 3

I would give it a 7 out 10. Not bad. But could be better.

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★ 5

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★ 1

Love zumba class and instructor. But no circulation/air conditioning..didn't sign up to take hot zumba.

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★ 5

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★ 5

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★ 5

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★ 3

Exercise machines need maintenance and cushions need to be replaced.

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★ 5

Great place to workout. It's always clean and it never feels too busy to get access to what you need.

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★ 5

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★ 5

Only a member less than 1 month. Had a unexpected emergency out of town and after 2 days need a shower. I was able use the facilities and get back to new grand child and daughter. Thank
Other places i looked told me up front i would be tethered to my sign up location the first month.

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★ 1

Horrible customer service They don’t even try to work with people. I called 7 times to cancel the membership and they refuse to cancel unless I drive to the store

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★ 1

Gym is dirty, didn’t get a membership after seeing how Un clean it is . I will be staying at planet fitness (:

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★ 5

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★ 4

Seems clean

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★ 2

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★ 5

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★ 1

Trash. The management at this place doesn't care about you. Been trying to get an account canceled for 2 months. They just can't seem to call anyone back.

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★ 1

The “general” manager Kevin is the opposite of a good example for a manager. He is unprofessional, rude, and condescending. Called multiple times and he continued to hang up on me because of the bad signal but any time I tried to ask him to call me back he just kept hanging up and not even trying to get at least some details from me. He kept slamming the phone. A total of 4 times. The front staff are always on their phones. The other managers are uninformed about the policies and tell you lies to get you to sign a membership with them. They probably get commission out of it so they lie their way into making sure you enroll.
Facilities leave much to desire. Very small weight rack area (the personal training space is almost as big… so that tells you).
As a former gym senior employee myself, I do NOT recommend this gym or the LA fitness system over all (they claim to be all around the nation but their competitors have more ground and higher standards for their staff.

Source: Google

★ 1

Applied for a membership 6 months ago with guest privileges but when they renewed it paying the same price monthly, they took out the guest privileges without us knowing. When I came back I can no longer bring someone. Horrible service I don’t recommend!

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★ 5

Overall a nice place, up to date equipment, plenty of space and pretty clean. I'd give it 5 stars but oh boy I've skipped some exercises because of out of order equipment. At my chest day 3 out of 4 bench press benches were missing the head rest. Thankfully they got fixed later. On my last visit though 3 out of 4 tricep ropes were destroyed and unusable. It seems like these are things that could have been fixed pretty easily so I hope preventive care of equipment would obtain more priority in this location.

Update: they got much better over time, haven’t noticed anything out of service for a while. Just gets too crowded between 5-7pm

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★ 5

Pretty good place.

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★ 5

Source: Google