★ 2

The gym itself is cool and has everything you need for a solid workout. However, the management team really needs improvement. They come off as unfriendly and overly accusatory. It’s frustrating when you can’t even train with friends in peace without being questioned, especially as a paying member. Instead of fostering a welcoming environment or promoting their own training programs, they seem more focused on policing members. Some customer service and professionalism training would go a long way toward making this gym as enjoyable as it should be.

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★ 1

I was in the lady's locker room at 7:45pm, this disgusting woman want to shake hands with me, I refused, she said the club is hers, she want me to leave, I told her I am going to leave before 8:00pm. she called police

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★ 1

Sauna is always scheduled for service! Everytime it takes a month for get it done!

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★ 1

Hi, I've already emailed and look forward to your immediate response

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★ 1

This place is terrible. The staff is rude, the managers are even worse. Will never visit again.

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

One of the absolute worst guns I've been to in my life. Shady characters smoking "weed" in parking lot and scummy restrooms. Inattentive staff whom I would catch frequently surfing social media instead of being at front desk. I could go on.. but I won't. Two thumbs and a crooked toe down 👎🏿

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★ 2

There’s been multiple times where we got there and it wasn’t opened even after opening time, and you can tell the employees who work here don’t really care. there’s flies in the shower and the water gives my bf a rash on his face. the other LA fitness locations are better.

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★ 5

Joined this fitness facility a couple of months ago.

Staff is knowledgeable and welcoming.

Every type of workout equipment you need is here

Stations are organized and easy to move about.

Pool and bathrooms are clean

Hired a personal trainer and it’s the best thing I’ve done for myself in years!

Obie customized my program and his hands on guidance is a Huge difference maker.

Great location here in RIchardson Tx

I definitely recommend these guys!

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★ 1

Shady business, it takes forever to cancel the membership and it turns out its a freeze not a cancel

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★ 5

Darnell and the crew take great care of everyone

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★ 1

The employee that’s there most days is just so rude and disrespectful. I think his names George. He was threatening to trespass some guy because he was changing one minute past closing time, and was getting mad cuase I was using the bathroom two minutes before closing. He was threatening to call the cops on that guy for changing and it wasn’t even closed yet. He’s always rude to everyone, every single time im there. He’s never working, just on his phone. He was trying to close early.

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★ 1

The George guy at the front desk was horrible. He just lays there with his feet on the counter and has no customer service about him at all. He’s rude to the members. I don’t understand why or how he works here…

the staff is usually friendly and respectful but not George.

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★ 2

While the building says LA Fitness on the outside, it should really say LA Social Club. The majority of the people in the gym are just there to socialize and visit with their friends. Today I noticed 2 women sitting on recumbent bikes just talking to one another. They sat there and talked for 10 minutes and they did not peddle once. Other members including myself were annoyed because they made it difficult to concentrate on your workout. So rude.

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★ 5

David is fire personal trainer. He gets me sweating that’s for sure.

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★ 2

Weight area is average. Bathrooms are gross. Ownerships idea of fixing the member issues with the bathrooms this summer was doing a cheap paint job on the walls that wasn't even properly done or even taped off. Cardio equipment is so old and rough that it has connectors for an iPod. That tells you all you need to know.

This gym definitely has an identity issue. Right after the covid lockdown they switched this location to Esporta branding which was essentially a heavily discounted brand on gyms that were dated. The problem was they switched it back to an LA fitness but didn't do anything to renovate or change the facility. It's a 10 dollar a month quality gym being sold as a mid level $40 a month gym which is delusional.

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★ 2

I liked but looks like maintenance is having a lack specific in the men's shower and bathroom area.

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★ 1

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★ 5

I’ve been training with David J. for the past four weeks and I think he is a very good personal fitness trainer. He is well prepared and each session is organized, challenging and motivating. I really appreciate how knowledgeable he is about form and technique, which makes me feel safe and confident in my workouts. I highly recommend him for anyone who is looking for a skilled personal trainer.

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★ 5

Doing a wonderful job i love coming to this gym clean facility and great customer service

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★ 5

Terry was incredible GM. The restroom is the cleanest I have ever been for last 5 years coming and his staff brought this place up to what true LA fitness quality is. 10-10

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★ 4

If I could, I’d give this gym a 4.5. I go about 6 days a week in the mornings, and I really enjoy the atmosphere. It’s not overly crowded, people generally mind their business, and it’s peaceful enough to focus on my workouts.

The best part of this location is the staff. From the start, Shad and Terry were welcoming and supportive, and they connected me with David and Obi, both of whom are amazing trainers. They know how to push you, teach you, and keep workouts creative and effective. I’ve learned so much from both of them. David, who I train with one-on-one, stands out because he makes me feel comfortable asking any question. He always takes the time to explain the purpose of each exercise in a way that makes sense, which I really appreciate.

The Fit Camps that David and Obi run are also a huge highlight. The energy is positive and motivating, the workouts are functional and challenging, and the community vibe makes it fun to show up and push yourself. Fit Camps have truly become one of my favorite parts of the week.

As for the facility itself, it has everything I need, but I agree with other reviewers that cleanliness could be better. The bathrooms can feel uninviting at times, and some machines take a while to be repaired or updated. A little more maintenance, upgrades, or even adding newer equipment like a hip thrust machine would make a big difference.

Overall, this gym feels like the right fit for me. Despite a few minor drawbacks, I look forward to coming here and really value the staff, the training, and especially the Fit Camps that set this location apart.

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★ 5

David is an amazing personal trainer at LA Fitness! He helped me reach my goals and pushed me in the right way without ever making workouts feel overwhelming. I’ve noticed a big improvement in my strength, energy, and confidence since training with him. Super professional, motivating, and always positive. I highly recommend working with him!

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★ 5

I highly recommend the personal training program offered by LA Fitness. It provides me the opportunity and the motivation to follow my training plan and to achieve my weekly and monthly goals. I commend David J, my personal trainer, because he is an excellent coach that knows when to push harder so I can reach that next step taking me closer my target. Thank you David for your dedication.

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★ 5

My trainer David has performed miracles on my body & mind. He is very intuitive with how hard to push.
MaryJo & Laura's Silver Sneakers classes have been just what the doctor ordered

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★ 5

My trainer David is just great! Adjusting my workout as he gets to know me better and we discuss my changing health needs.

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★ 5

David is a fantastic trainer at this location. He sets the bar high and really pushes you to do your best! I could feel myself getting stronger with each visit. He also teaches you about functional movement and helps you set nutrition goals as well. I saw 4 trainers during the 2 years I went to this location and learned so much from them! David will help you meet your goals! The only reason I stopped going was that I moved and it wasn’t a convenient location anymore.

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★ 4

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★ 1

They will act friendly in the beginning till they take your money and then no one care if you still working out or not what is important is to hook you up then no one care ...to be honest the worst experience I had, search more places you'll find same service with cheaper prices just a bubble from the outside

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★ 1

Jasmine Daniela,, who is working in the front desk I’m not sure yet they give me right name or fake name. They’re weird. They make bad reputation for this business. Also, they make more difficult to management like who is the manager work daytime they don’t stay online all day, right but these people Look weird. I’m waiting for 30 minutes. They don’t have any response. Stupid people.

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★ 1

Very bad service this is terrible service when I go over there the girls name is Danielle and inside Yasmine look like didn’t care I give review or complain Jasmine she two time watch me. She didn’t ask me nothing and Daniela,. She said Yasin talk to someone in the phone call, I saw my own eyes. She don’t talk nobody and other guy also all in the back he work in computer but I don’t know he work on that look like he work, but I’m not sure yet but Daniela, working in the front desk there’s very disrespect and who work also all in the back and they just mean they’re weird. I don’t know problem with LA fitness but management is terrible. Who work in the front I’m not say is manager or someone because I came today now 947 I came 9 o’clock. 30 minutes nobody coming even I’m asking the name. They don’t want to tell their name and I tell the front desk girls you guys make bad reputation for this gym. Both like weird I came today because three weeks ago I took to one guy. He’s a very nice guy. He’s very welcoming very nice person without any question his name is John or something. I forget I don’t know what his name exactly he’s a blue eyes brown colour hair I forget his name. He’s very nice guy. He said he give me a good deal. That’s why I came today.

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★ 1

Every time I walk into this LA Fitness, I’m greeted not by staff or a clean gym, but by solicitors camped out at the entrance trying to push whatever they’re selling. It’s intrusive, it’s annoying, and it makes the place feel cheap. Members are paying to use a gym, not to be bothered by salespeople before we even scan in.
If management thinks this is acceptable, it shows how little they value the member experience. The entryway should feel welcoming and professional, not like walking through a flea market. Clean it up, LA Fitness.

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★ 2

The water in the swimming pool is always clean. The equipment is well maintained. However, the hygiene at the men’s room isn’t good that even trash was everywhere, the gym just let it sit there for hours. There might be water leakage at men’s restroom and water all over the floor but they just didn’t fix it for many days.

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★ 2

Bathrooms and locker rooms are always dirty, and management ignores feedback from other reviews. People shave and wash their hair in the sinks, and several people walk around fully naked in locker room with no care for others. Very unhygienic and uncomfortable. Several cardio and weight lifting are broken, or make weird noises. Are you going to test and fix them?

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★ 1

I really didn't want to make this review because I've been coming here for over 7 years now, but it's gotten way too bad. The level of upkeep at this location has declined way below I've ever seen. The images attached are just part of the problem. The employees/management don't even care, and it's getting disrespectful at this point. I literally saw an employee walk past all the garbage on the floor, and they didn't even care. Instead, they prefer to waste time kicking it up with people working out instead of doing their job. There's always toilet water/urine flooding the restroom, which makes me not attempt to walk around it. It also goes beyond the lack of cleanliness. For some reason, multiple gym equipment machines are out of service and stay like that for many months and even years. There's a stair-master machine that’s been out of service for over a year now. At this point, corporate needs to step in and get someone in there that’s actually going to do something about the mess and make the money us customers are paying worth it. Until then, I'll be going to a different location.

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★ 5

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★ 1

Took a few month from not coming here because how dirty it is. Decided today to give it another try. Trash all over the floors, trash cans full to bring, dirty water puddles all over the floors. Unacceptable

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★ 1

Like Many have said this gym use to be great but now it's just horrible. The bathrooms are disgusting and they are always out of paper towels and soap. what are they using are monthly and yearly fees on? wish I took pictures.

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★ 2

I’ve been coming to this gym for years, and honestly, it’s always been pretty dirty, which is frustrating. The only real reason I stuck around was because of one employee in the evenings who’s been here consistently for the past two years. She’s the only person I trusted with my payments and the only one who actually took the time to help me figure things out with my account. Out of everyone at the front desk, she’s really the only one I ever saw stepping up and helping people. Now she’s been gone for a few weeks, and I really hope they didn’t get rid of her. If they did, that’s a huge mistake because she was the most helpful and reliable part of this gym.

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★ 1

Here’s a few pics of the men’s bathroom.

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★ 5

Go to Madison if you are looking to sign up! He’s awesome! Just know there are a lot of fees upfront you have to pay but how much would you pay to have great health? It’s priceless

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★ 1

Been a long time member and despite all of its flaws, I’m pretty easy about going to this gym because I’m just there to get in a lift and go home. But because of some recent experiences they’ve made a bad month worse and I’m mad about it. One of your employees, a young teenaged long curly haired Caucasian boy, has frequently decided to target me as someone he needs to harass for the slightest infractions. If you’re reading this, I know for sure you’re not getting paid enough to care THAT much. Not sure what his issue is with me when I’m the few patrons who actually reracks their weights, wipes down their benches, etc. You also have bigger problems to deal with, little man, when the entire gym is basically run down. Half the equipment is broken and hasn’t been fixed for months, the bathroom is disgusting and they’re always out of soap and towels, weights are strewn everywhere around the gym because your clientele is inconsiderate. I could go on. But yet you choose to bother ME when I’m just trying to get in a workout and leave. Word to management: fire him or you’re losing a long time customer.

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★ 2

Bathroom are never clean, not bathroom exhaust vent working, not friendly staff. I would not recomend.

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★ 5

Good variety of machines

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★ 1

The sauna in the men’s room does not get hot, nor does the men’s bathroom get cleaned enough. Make sure you go through the whole gym before signing a membership. There is also broken equipment that doesn’t ever get fixed.

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★ 1

This has never been the cleanest place, but now it is totally disgusting. A small puddle of water has been in the men"s bathroom all week, and instead of taking 30 seconds to mop it up, they lazily put out a wet floor sign. Urinals have had urine caked on them for weeks and weeks. The bathroom smells like backed up sewage. One sit up machine has been “scheduled for service” for 3 months. Anyone leaving a 5 star review is either blind, lacking the sense of smell, or being asked to write it. You’d think with a competing gym on every corner, LA would get their act together.

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★ 1

If I could have given this place a 0 stars I would. The manager was rude to not only employees but she is unbearable to customers. She is rude and treat people like they are annoying almost like they are the scum under her shoe. Not to mention the facility’s are dirty the trash is over flowing the pool smells like urine. The bather room and the most unclean part I opened the stall to be treated to the sight of a maxxy pad covered in blood not to mention there was some poop on the seats I could not use the restroom at all I will not be returning or signing up ever again.

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★ 1

I was there visiting and I have never felt more disgusted in my life. The bathrooms are atrocious. The manager is so unprofessional. Yelling and disrespecting her employees in front of everyone. When if there is a problem you should do it behind closed doors. The place is so dirty and their vents are moldy.

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★ 1

In the past month, LA Fitness has gone from a place I could at least tolerate to an absolute embarrassment, and I’m furious about how bad it’s gotten. The decline has been shocking — the facilities are filthy, the bathrooms are straight-up unsanitary, and it feels like no one in management gives a damn. I walked into the restrooms recently and was greeted with one of the most revolting sights I’ve ever seen in a public place: toilets overflowing, urine flooding across the floor, and literal feces smeared and left sitting there like it had been ignored for hours. The stench was unbearable, and you could tell it wasn’t just a “bad day” — this is clearly a repeated, ongoing neglect of basic cleaning. The locker room floors were sticky, trash was overflowing, and equipment out on the floor looked like it hadn’t been wiped down in days. I actually called to speak to management, hoping someone would take this seriously, and instead I got brushed off like my concerns were meaningless. The woman I spoke to couldn’t even be bothered to acknowledge the severity of the problem — no apology, no urgency, no sense of accountability. That dismissive attitude says everything: LA Fitness clearly has no respect for the people paying to use their facilities. I’m not shelling out money to work out in a biohazard, and it’s infuriating that a company this big can’t maintain even the bare minimum of cleanliness. If this is the new standard, then you’re openly telling your members you don’t care about their health or experience. It’s beyond unacceptable. The woman that says she's the manager needs to be fired for running an establishment this poorly.

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★ 5

Fun

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★ 4

Great facilities, friendly staff. Equipment is fixed quickly. Lots of space, clean environment. There are a few things that are extremely worn out, like the foam of the stretcher and some patches of ground protector near the dumbbell station. No hip thurst machine but plenty barbell stations you can pull a seat near to do the movement.

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★ 5

George was probably the most helpful person I’ve had the pleasure of talking to. Completely informative on everything and knows what he’s doing! Helped me throughout the whole process and is a very positive young man with a bright future and good outlook on life! Highly recommend working with George in La fitness Richardson!

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★ 5

I loved to come to this place Lola’s class on Thursday evening. The Zumba class is incredible. She ought to be on television and we need to get her on television, She something else!

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★ 5

Great gym, and staff are always willing to help. Just all around a good enviorment

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★ 1

"7-06-2025" I’m very disappointed with the condition of this gym. The facilities are extremely unclean—there is often water all over the bathroom floors, creating a safety hazard. Many of the machines are covered in dirt and sticky residue, which is both unhygienic and unpleasant to use. Additionally, the staff members are consistently rude and unhelpful, showing little regard for customer service. For the price being paid, I expected a much higher standard of cleanliness, maintenance, and professionalism.

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★ 2

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★ 4

Overall, I do enjoy the gym here, there are minor things.
Like cold water from the water fountains and some maintenance with the lockers

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★ 5

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★ 4

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★ 5

Do y’all Medicaid because I want to lose this weight I’m doing for me and so I be good for special Olympics and I work for Richardson ISD

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★ 1

Too expensive for the level of filth.

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★ 1

I love La Finness, but please, it's needs a lot of work and maintenance

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★ 5

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★ 1

I promise I’m not a hater, but for what you pay, the level of hygiene and quality of equipment at LA Fitness is really disappointing. The location I used to go to closed permanently shortly after I ended my membership, and honestly, I wasn’t surprised. From my experience, LA Fitness needs a massive upgrade.

The machines are outdated and even have rust. The carpeted floors — not a bright idea in a gym — absorb years of sweat and smell awful. The hair dryers and power outlets were falling apart, and the pool water had such a high level of chemicals that it would wear down my swimsuit after just 8–10 uses.

Meanwhile, the Plano Recreation Center costs only $19/month, with no “activation fees,” and cancellation is straightforward. It’s cleaner, better maintained, and has all the facilities LA Fitness offers — and more.

If a gym charges $40/month, it should exceed the standards of cheaper options. That’s definitely not the case here.

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★ 5

I had a great experience at LA Fitness! Denton was incredibly thorough and genuinely interested in helping me reach my workout goals. It’s clear he really cares about the members and wants to see everyone succeed. Every staff member I interacted with was friendly, welcoming, and helpful. The gym itself was very nice—clean, well-organized, and had a wide variety of equipment to choose from. I was also impressed that it has a pool, which is a huge bonus. Highly recommend this location if you’re looking for a supportive and well-equipped place to work out!

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★ 5

Very nice Gym with plenty of equipment & the staff is Great!!!

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★ 1

Save your time and money. Dirty club, managers vaping in the club. Just a bunch of out of shape people selling bs. This club been going down hill since forever just shut down already.

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★ 5

Great workout.

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★ 2

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★ 2

I attempted to submit feedback via the LA Fitness "Club and Stuff" page, but it appears my submission was unsuccessful. Members frequently reserve multiple pieces of equipment by leaving their belongings on them while using a different machine, resulting in extended wait times for other patrons. This practice is unacceptable; I recommend that your staff actively monitor equipment usage to ensure members utilize only one machine at a time. Thank you.

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★ 5

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★ 2

This location has gone downhill since I joined 5 1/2 years ago. Machines stay broken for weeks or months and currently the swimming pool has been down for over a month with a broken pump.

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★ 5

Love Zumba

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★ 1

The gym is filthy. I've been to almost all the LA fitnesses in the Dallas metro area and none of them come close to how nasty the Richardson location is. The lady or lady's in the morning are the only one who clean that place like pros. How about you higher level managers MANAGE.THAT.PLACE. The guy who does(doesnt)the evening cleaning does absolutely nothing all night but hound this good looking brunette who also works behind the counter. Get rid of him,he's got a long beard. Managers come in UNANOUNCED between 8 and 11pm and check out the nasty bathrooms and other facilities. If I can find out any agency that checks out gyms for cleanliness and health conditions I'll be sure to let them know about this place.

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★ 5

I love working out at l.a fitness the staff is excellent havie and Dalton are the best ❤️😊

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★ 5

Walked in, and I was immediately greeted by two men who helped me get situated. The energy is great. The set-up and machines are too. All in all, I think this is a great gym to invest in.

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★ 4

I've been going to this gym 3 to 4 times a week and overall it's been a great experience. My trainer is motivating and really knows how to push me just enough to reach fatigue without overdoing it. Restrooms are always clean. One small downside is a couple of the treadmills have issues holding their incline settings, which can be frustrating during cardio sessions. Hopefully that can get fixed soon. Overall it’s a solid gym.

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★ 5

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★ 2

Just like the rest of the LAFitness Facilities. They like to sell memberships but take forever to fix broken equipment. 6 weeks again they out the sign on the sit-up machine. Gym is very clean but showers are often out of soap

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★ 5

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★ 1

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★ 1

Deceptive guest pass practices, called me mid workout to try to get me to sign up after being forced to buy a day pass just to skip a gym tour. Guest pass(received from and active member) = forced gym tour and sit down, 20$ day pass to skip it.

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★ 4

TX la fitness facilities on belt line and Plano.
Poor management with many broken equipment. No bathroom tissue and paper towels. Need attention

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★ 2

I’ve been a member here for years and never had a negative experience with the front desk—until Javi Mendez aka Baldy Menace. My QR code wasn’t working because I couldn’t sign into my account, and instead of offering an alternative like looking up my phone number, Javi went out of his way to showcase how amazing he thinks he is at his job. He repeatedly claimed he’s so “good” at his job. Okay, mister self-validation!

He kept insisting I open a new account—even after I told him multiple times that I already had one. Once I finally got in, he started clapping and telling his coworkers they “missed out on so much drama.” Bald, bitter, and a gossiper? Pick a struggle.

Another staff member confirmed my account was valid - s/o to you girl.

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★ 1

I don't usually leave bad reviews, I was honestly really frustrated with my vist today. I came in just wanting to try the 3-day free trial, but it turned into a full-on sales pitch. "Vitor", the guy work for here, made it clear that I had to sign up today, like it was now or never. He said at least 10 times that he doesn’t make commission, but honestly, he was more aggressive than a car dealer. He gave me a quick tour, but then we sat at the desk for nearly an hour just talking about pricing and memberships. I didn’t even get to stretch or work out. I walked out feeling frustrated and like I completely wasted my time. Not a great first impression of LA Fitness. Hopefully next time, he lets people experience the gym first before pushing the membership.

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★ 1

This is an old facility we know it all.
Don’t get how it gets 4 star from people.
The staff are nice and they got some new ground equipment but the bathrooms are terrible. Showers are so dirty and always some problems with them. Locker room is also dirty and disorganized. Some lockers are dirty and not functional. Dry sauna is also having major issues.
It’s a mess. Swimming pool is the worst I have ever seen. Dirty, moldy and not functional… come on guys. Go look at the jacuzzi…unbelievable.
Please fix this. Just don’t give fake four stars we want it to get better.
It needs a major upgrade and renovation.

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★ 5

I really like this LA Fitness gym. It has a great variety of machines for training different muscle groups, including moving stairs (stair climbers), treadmills for running or walking, and stationary bikes. There are 5 racquetball courts, a basketball court, and even group classes in a dedicated room (though I haven’t tried those yet).

My favorite part is the swimming pool. It’s clean and usually not too crowded—I can almost always find an open lane or share with someone. The locker rooms are clean and well-maintained, with separate areas for men and women. Showers and restrooms are also kept very clean—there’s always a staff member making sure everything stays that way.

I go three times a week with a rotating workout schedule, which one of the friendly staff members helped me set up when I first joined. That was super helpful. In the afternoons when I go, there’s almost no wait time for the machines. If one is busy, I just move to another and come back later—no problem at all.

Overall, it’s a great experience. The facility is clean, the equipment is in good shape, and the staff is helpful and friendly. Highly recommend!

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★ 4

The fitness club is decent. They really need to Mop up the entire place. I mean a deep clean.

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★ 5

Great place for a complete workout. Good set of equipments for cardiovascular and weight training. Swimming pool and racketball courts are a plus. Also a basketball court and cardio hall for zumba and such provide great choices.

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★ 2

I do like this gym but I have complained about the TV channels upstairs while doing cardio. Every time I come in, Fox News and Political Talk are on most of the TVs. People come to the gym to mentally get away from the loudness of the world. ITS A GYM. Nobody wants to see politics all over. ESPN and other channels are more appropriate for a gym. Politics is NOT!! Please make the changes that you said you would so people can enjoy their workouts.

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★ 5

Great gym. Everything that is needed is here for my workouts. Would recommend.

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★ 4

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★ 1

Will never come back to this LA fitness again. The staff were unprofessional.The locker rooms and showers were disgusting. Sauna is in bad shape. Try to go to a different location if you can because this does not represent LA fitness well

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★ 1

I signed up for the free pass to try this gym out and when I got there, the front desk redirected me to one of the sales person. The sales person (little guy with lots of tattoos) asked if I've been to the gym before and I said yes, a little more than a year ago with my brother since he had a membership. I want to try it out again since things could change in a year. The guy tried to sell me on a membership of course and when I told him that I wanted to try other gyms before I commit to one, he started to bash on my other options. At this point I could tell he was already getting a little irritated because I didn't want to buy a membership on the spot and I had other options in mind?? Anyways I ultimately asked if I could think about it and he said I either buy a membership today or pay for a $20 day pass. I was considering a membership, but was iffy since the price is a bit much for what it is. This encounter disappointed me and I definitely will not be paying $40-45/month for this gym.

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★ 1

Never coming back
Felt so targeted by the front desk people because I was wearing a hijab and started harassing me with questions and asking unnecessary stuff about my personal life
My friend has visited this gym multiple times with other guests and they were never harassed.
HIJABI women go somewhere else we are clearly not wanted here

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★ 5

Get environment!!!! Really friends Staff, they know what they’re talking about. This place is awesome. Will recommend to anyone in the area or if you live near a LA Fitness come in !!!

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★ 5

Great facility and great staff. Really friendly.

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★ 5

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★ 1

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★ 5

The game

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★ 5

Me encanta ese GYM siempre eh querido ir,
a quien no le guste entrenar Sol@ me puede llevar jejeje

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★ 1

Being a member here is like having Nico as your GM. They’re gonna tell you one thing and do another lots of lies. Lots of deceit
super fun.

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★ 5

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★ 1

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★ 3

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★ 4

Best place to swim with a heated pool. I have had a few issues with this location, hopefully management will get things sorted. Could definitely use a full time girls room custodian, there is always hair, gum, paper , water ….. needs to be cared for. I also love Rhonda aqua fit class - beats my bum but she always brings big energy and smile!

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★ 5

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★ 5

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★ 5

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★ 5

The gym is great, has all the equipment and amenities that I need.

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★ 5

Very good Gym. Staffs are excellent. Specially, Lady at morning shift. Very clean.

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★ 5

Greatest experience I’ve had , Mr: Victor was great help and made my day better through this whole experience. Also an A+ personality!!

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★ 1

Review: 1 Star

Why am I paying for a membership if I can’t use the pool? The last lane in the pool was completely free, and when I tried to use it, an employee yelled at me not to. This makes no sense—there was no one using it, and I’m paying for a service that I can’t even enjoy. Instead, I get yelled at? Very disappointing and unprofessional.

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★ 5

D was absolutely amazing

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★ 5

First time at La fitness! Dee was absolutely amazing! I highly recommend!

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★ 5

Derrell is a great manager and provides great service

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★ 4

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★ 5

Derrell was amazing got my family signed up

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★ 5

Great Equipment & Faclities & a Superb Gym to Work Out at and also a Major Upgrade from the 24 Hour Fitness Club I formerly Worked Out at They Constantly had multiple Pieces of Equipment with Not in Use Service Needed Signs on them ... Equipment with Ripped Knee Padding Equipment with the Lettered Weight Numbers so Faded You Literally had No Idea what the Amt You were Lifting Was & The Final Straw for Me ... Was When the Whirlpool went Out & was Not Functional for Over a Week ... I Chose to Make the Switch to LA Fitness on East Beltline Rd in Dallas TX & the Difference in My Workout Quality 💪 is Like Night 🌙 & Day ... 🌄 ... LA Fitness Gets a Five Star ... ***** Rating from Me for Sure ... !!!!!

P.S. The Personsal Trainer I'm currently Working with is Knowledgeable ... Professional ... Courteous & Sensitive to My Unique Needs & Just an Overall Great Guy & Enjoyable to Spend Time with ...

Great Job .... ... .. . LA Fitness .... ... .. .

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★ 5

High quality gym & great customer service!

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★ 5

Great experience. Clean and fun environment!

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★ 5

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★ 5

Victor is the man, if you’re in town check him out at the Richardson location!!!

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★ 5

Great facility, clean and efficient. Staff is kind and helpful.

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★ 5

Victor is super helpful and made my experience great, love this location!

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★ 5

Un excelente servicio del GYM en esta ubicación,suoerlimpio,agradable y con mucha calidad y profesionalismo en los equipos

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★ 5

Great gym with great amenities also offer dance classes which is a plus!

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★ 5

I love this gym , nice and clean.

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★ 5

Massive shout out to Derrell and his outstanding customer service. I’m in Texas for the week and needed a gym to work out, he went out of his way to help me out with getting a week long pass and saved me a ton of money in the process!!!

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★ 5

Thank you Darrell and the rest of my LÀ Fitness Family for the continuous amazing service. Going to the gym is the best part of the day for me! Thank you Everyone :)

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★ 5

Darrell is amazing manager and help me sign me in today five stars for him ⭐️⭐️⭐️⭐️⭐️

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★ 5

Darell was very helpful and took care of us today. Thank you!

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★ 5

just came in today the manager derrell was very helpful and educated me on my choices and offered me a plan that best met my needs! signing up !

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★ 5

Darell is a real one! Helped me out with some stuff and we got everything figured out quickly.

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★ 5

I come here often Darrell is a great manager I love working out here

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★ 5

I had the pleasure of signing up with Derrell today. At first I was nervous about joining a gym, but with Derrell’s guidance, I know he about to get me right!

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★ 5

Darrell is a very approachable person really makes people feel welcomed and makes people definitely wanna come back

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★ 5

Derrell the manager is really nice and cool and he knows how to do business at this LA Fitness. He also treats everyone kindly and with tons of respect no matter who walks through the door, with upmost professionalism. he does his job real well and connects with the community.

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★ 5

Derrell is great support whenever I come to club and have any questions. Definitely suggest going to this gym.

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★ 5

Derell is a good manager and everything seems organized he deserves more money!!!

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★ 5

Victor was a huge help

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★ 5

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★ 5

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★ 4

Compared to most LA Fitnesses, this one is pretty on par in terms of features and equipment. The equipment there are typically clean and there’s an abundance of everything, especially free weights and bench presses. The staff there are great and really receptive! Especially Sunkemo and Evelyn! Sunkemo is very responsive to all issues and complaints and never has a sour mood when alerted to an issue. Evelyn has great customer service and a fantastic can-do attitude about everything. I’m always seeing her walking around the gym and checking on the equipment and patrons and making sure everything is in good order. All in all, great location with a fantastic staff! Just watch out for the people on tren-bologna and cheese sandwiches. This particular location somehow has attracted a good portion of the DFW population that enjoys those sandwiches.

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★ 5

Evelyn went above and beyond for helping find a solution for my membership, great customer service

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★ 5

My home gym

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★ 1

Evelyn was AWFUL. Very unhelpful and had a smirk on her face when my mom was obviously very stressed out. The other guy who was the “manager” was also very rude. Calling corporate to report these rude and incompetent employees who are supposed to provide excellent service. We pay for this madness? Don’t come here.

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★ 2

My main form of cardio and top reason I got a membership was to use the stair master. It’s been months of months of about 2-4 stair masters being broken at a time. A little upsetting when I come into use it and there’s none available because two are taken and the rest are broken. Just wish they were a bit better with upkeep of the equipment

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★ 5

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★ 5

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★ 5

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★ 1

No one ever answers the phone.Do better!

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★ 5

Loved my experience! Staff was great!

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★ 5

The staff is great and the facility is clean

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★ 5

Manager was super chill and an absolute dawg.

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★ 2

Wish they would turn off the annoying music in the morning. Nobody likes listening to that garbage.

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★ 5

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★ 5

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★ 5

I love this Aqua class. I'm glad this one has an afternoon, I like to go as much as I can

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★ 4

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★ 3

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★ 4

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★ 4

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★ 5

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★ 5

It’s a nice and clean place with good team of employees. The brown lady at front is always helpful and respectful.

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★ 5

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★ 5

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★ 2

Never sits right when the sales staff lie to you. The sauna has been down for 2 months now cause they’re too cheap/lazy to replace the BENCH inside of it. I can find them on Facebook market place but these gym bros can seem to

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★ 5

I love this location! Rhonda H. is the instructor for an aqua fit class that is so much fun! She has dance routines to complete in the water to uplifting music every time I go! She has the class participate in some friendly competition, sometimes in teams, other times just each person individually, but everyone is always very supportive of each other! If you’ve been thinking about trying aqua fit, I highly recommend going on Monday and Wednesday night at 6pm! You will have a wonderful time!

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★ 4

Me gusta y todo, pero actualmente en la sucursal de la Belt Line tienen como 2 meses que no han arreglado el Sauna. No se cuanto mas hay que Esperar.

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★ 1

They lady on the counter rude she don’t even smile disrespectful she don’t even know how to talk people

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★ 4

Good gym, but very disconnected when it comes to group fitness classes. A regional supervisor is over instructors, and the clubs know nothing. You never know if the teacher is going to show up. The desk knows nothing and can't find out anything. So sometimes you wait 10-20 minutes hoping a teacher will show up.

They also can't seem to keep good teachers.

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★ 5

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★ 1

Sauna has been out of service for nearly 6 weeks and there appears no plan to get it fixed. Many lockers are broken and the bathrooms aren't kept up well. Cancelling my membership as a result

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★ 5

Good 👍

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★ 2

Men's sauna is been down more than 2 weeks. The wood around it is broken. This stuff can be done in 2 hours including getting the wood2x2. This is insane. The manager can fix it.
No one cares. We have been complaining about it for a 2 week.
Today is 03/04/24. Thr Men's Saunna has not been fixed after many complaints about the the user's.
I will update next week

Source: Google

★ 5

Greeted well ,clean facility, spacious, multiple types of workout equipment, friendly environment. Large shower and restroom areas. And pleasant background music.

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★ 3

Nice equipment but they can care less if you clean the machines or not. Even when you go to the front desk to inform them of the lack of sanitation wipes, they just look at you and continue to text on their phones.

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★ 5

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★ 2

This gym is well-maintained and the staff is excellent, but managing your expectations regarding the customer base is key. While the amenities are top-notch and the locker rooms are clean, don't expect a particularly friendly or community-oriented environment from the other members. If you're focused solely on your workout, this gym will meet your needs, but if you seek a strong sense of community, you may want to look elsewhere.

Source: Google

★ 5

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★ 1

Just left, no one had cleaned that locker room for a couple days, the trashes were overflowing, and there was a cockroach.

Whoever is the manager should be ashamed.

Didn’t even bother complaining to the front desk as they were busy watching a video on their phone with headphones.

Source: Google

★ 5

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★ 5

KP is a top coach that I highly recommend! I have been training with him for 7 months now with the goal of feeling better in my body every day and I feel more motivated than ever. He perfectly knew how to adapt to my level of beginner, each time achieves the feat of making the sessions fun and makes me want to surpass myself week after week (as it was more than 10 years since I no longer practiced any sport … It was not won ¯ \ _ (ツ) _ / ¯) Do not hesitate to contact him, he will put his professionalism and good humour at the service of your goals!

I had an awesome experience training with KP. He put together a personalized and comprehensive workout plan for my unique goals AND he helped me stay motivated and accountable for the Seven months that we were working together. Not only is he knowledgeable and has the technical training experience, but also he is down to earth and an overall great guy! I noticed that he never lost sight of my vision and goals, and that he was always accessible for quick question or motivational boost. I highly recommend him

Thank You, Austin! For helping me to start my personal training sessions in Richardson with KP and following up my missing sessions . Keep hardworking 💪💪💪

Source: Google

★ 1

Updated Jan. 2024- LA Fitness in Richardson has gone downhill dramatically recently. Management's main goal is to sign more membership, not keeping the facility in good shape. Jacuzzi works Ok now. Bathrooms are always out of paper towels, except they are all over the floor.
Nobody change the men's locker room clock for daylight saving time (it's a minor issue, but an indication of their lack of diligence.) Most of the shampoo dispensers in the men's shower area are gone. Ripped out.
I am ready to cancel my membership.

Source: Google

★ 2

Older equipment in an overcrowded gym. Most staff and gym-rats are nice and respectful, but around 6pm you get a lot of people, and with that comes long waits for things like squat racks, certain machines, and 3 teams deep in line at the basketball court. Sure, they lowered prices, but we now pay more by waiting or having half completed workouts.

Update:
Nothing has changed except them replacing 3 old squat racks with 2 new ones.. which is the opposite of what is needed. They also seem to have lost barbells? Literally, you have to go find a bar to bench with.. idk where they went. If I wasn't grandfathered into an amazing membership cost, I would have left years ago. This gym is a disgrace to the relatively popular LA Fitness brand. They need to provide more equipment and focus on that versus trying to get more people to sign up. Take care of your members before grasping for new ones.

Source: Google

★ 1

The gym was not open on time.

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★ 5

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★ 1

Let me first start off with how bad my experience was with the sales rep Erica, I had gone over with a relative to inquire a pass for them who was visiting for a month. We had made an appt for the VIP pass and she sat down with us and said “as a profit only gym facility, we will have to decline your pass. If your relative wants to signup then we can get them started today”. I was told that we needed to make an appt and speak with Erica; which I did. I am told that my relative can’t use the pass and scolds us for only wanting to use the gym for free. My membership has guest privileges and I can bring any guest so long as they’re with me, the reason we had gone for a pass was that my schedule conflicted with the time my relative wanted to work out. My relative had never been to an LA FITNESS BRANCH or used a club, We finish our talk and Erica proceeds to say “I can add them onto your account for a discounted rate”, I told her “I’ll consider it”. Not even 30mins go by and Erica CHARGES MY CARD to add my relative onto my account. I call back and Erica responded “I have quotas I need to hit every day” I specifically tolde her “I’ll consider it” and she CHARGED my account with a new membership! POTENTIAL MEMBERS DO BUSINESS ELSEWHERE! AND DON’T DO BUSINESS WITH ERICA

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★ 5

love coming to this gym

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★ 5

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★ 1

The nighttime staff is particularly rough. Not once have I been greeted, and they are consistently cussing with each other regardless of who is around. If you don’t catch the morning crew, you’ll be disappointed.

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★ 1

I joined this gym last week. The second day I worked out the elevator was broken. The third time I went in I was supposed to have a free session with trainer Austin. He chose to ignore me and when confronted he never looked at me and pretended not remember settling the meeting.

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★ 5

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★ 5

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★ 1

It's getting bad the temperature of the swimming pool sauna and spa is not correct.
Because of the above I pay more money otherwise I can joine the u $10 club.

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★ 5

This place is very good, nice try.

Source: Google