★ 5

Monica is the best!

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★ 5

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★ 2

Wifi doesn’t work properly and the cell service here is already spotty.

There’s been two machines that have signs saying they need to be fixed for almost two weeks now but they’re not even stations with moving parts, so what’s the hold up?

Three urinals were all out of order in the men’s bathroom.

And to top it off, had a cockroach run in front of my rack as I was deadlifting.

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★ 5

LA Fitness has seriously stepped up its game—like, “new season, new character development” stepped up. They brought in a ton of brand-new equipment, and it shows. Everything is clean, smooth, shiny, and ready to make me question all my life choices after 15 minutes on the stair climber.

But the biggest glow-up?
They converted the basketball court into a functional fitness room, and honestly… I love it. Absolutely love it. It’s like they looked at the court, looked at us, and said, “You know what? Y’all don’t need to miss layups—you need kettlebells.” And they were right.

The new space is perfect for circuits, mobility, lifting, stretching, pretending you know what you’re doing, or filming that one rep that took everything you had. The whole gym feels like they invested real money and real thought into making it better, and it shows everywhere you look.

If you haven’t been in a while, go check it out. The upgrades alone are worth the visit—and who knows, you might even break a sweat on purpose.

Loved it. Love the new layout. Love the direction they’re going. Five stars all day!!!

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★ 5

LA Fitness is clean, well-maintained, and has plenty of new machines. The staff is always friendly and helpful. Great place to get a solid workout in!

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★ 5

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★ 1

I’m visiting San Antonio for a few months and I wanted to sign up to LA fitness I signed up on the website and got a free three day trial once I arrived to the place they set me down and had me waiting until a lady came by and asked me what I wanted once I told her that I was coming for the trial. She asked for an ID and I gave her My passport, she said that I wasn’t going to be able to have the free trial due that I was not from Texas, I offered to pay the membership in cash and she wouldn’t accept it Once I mentioned that I was from Mexico, she denied every way possible to have me as a member in the gym. I offered to pay the three or six months full in cash and she wouldn’t accept it because she said she didn’t have any change. LA fitness lost a customer due to the lack of customer service on this deal. I signed up to planet fitness around the corner and I was greeted Happily by their staff and had me sign up in just 10 minutes.

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★ 1

Be careful with this place. There is a bald manager who behaves in a very discriminatory and unprofessional way. My experience was extremely disappointing, and I do not recommend this establishment

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★ 1

La fitness has become the worst

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★ 2

Temporary closed! No announcement on Google. It’s very simple to do it

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★ 2

I would be cautious with this facility for its child care services. I’ve observed that the staff often appear distracted, frequently using their phones instead of actively supervising the children. My kids have expressed feeling uncomfortable on multiple occasions, and it’s concerning that no attentive adult was available to assist them. As a parent, it’s difficult to focus on a workout when you’re worried about your child’s safety and well-being. Additionally, the play area does not seem to be regularly sanitized, which raises further health and hygiene concerns. I hope management takes these issues seriously and improves the level of care and attention provided in the children’s area.

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★ 1

The facility is fine , the pool could use some cleaning and painting but the worst part is the staff. There was 2 women at the front desk, almost twins they look so much alike, but they both were so rude. When I walked in with my guest they asked if I belonged here and what I was doing there and when I told them I had a membership the one with glasses goes well here , scan your phone then and so I did but then they said and what about your guest? Don't they have a pass on your account? Make sure to scan it or else you can't stay. I was so caught off guard, I've been coming here since 2020 and usually at night and I've never had any issues however at 1pm on a weekday is the worst time to come because you get berated by the staff. When I was leaving the same 2 women checked in 2 other people and their guests and didn't even bother asking them any questions like they did for me and my guest. If there's a policy in place at least apply it all guests. Very disappointed in my visit here.

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★ 3

This location really needs an equipment upgrade. I’ve had three different treadmills abruptly stop from an 8-speed run to a dead stop, which is not only frustrating but unsafe. Many machines are frequently out of order, and during the middle of the day, weights are scattered and difficult to find.

The only reason I’m giving 3 stars instead of 1 is because of the friendly and helpful staff who work hard to keep things running despite the conditions. Unfortunately, the equipment quality is some of the worst I’ve seen in any gym.

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★ 4

Has a daycare which is main reason I picked LA Fitness over the nearby competitors.

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★ 1

My 17 month old has been wearing a gold bangle for over a year and I have photo proof that she has it on before I went to work out and now it's missing. Wish they wouldn't have stole it. Good thing it is fake.

They called me saying she was fussy. My baby loves her gold bracelet and cries every time you take it off. No wonder she was crying when I picked her up

I called the assistant manager to figure out if there is a camera or how to make sure this doesn't happen again. When I told the manager I believe her employees stole off my baby her response was,"yeah thag doesn't surprise me," excuse me...WHAT?! And they are working in kids club!

UPDATE: After working my way up from assistant manager to the general manager of all LA fitness in San Antonio. He told me there is nothing he can do. He said, "if your child breaks their arm, is killed, or raped while in their care it is not LA fitness's fault." Excuse me what?! I would not recommend putting your no speaking child in care of LA fitness as they do not have cameras to monitor your child's safety.

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★ 5

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★ 1

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★ 5

I always like this franchise. I go here every day after work to sit in the jacuzzi.

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★ 5

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★ 5

A great gym that has it all: treadmills, machines, bikes, lessons, classes, instructors, basketball court, pool, sauna, spa, showers and they open 7 days a week, all this for a reasonable membership.

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★ 5

Very friendly staff

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★ 5

Almost every gym I go to and ask how long the pool is they don’t know!! I have been to a lot of gyms and the pool isn’t always the same size. I need to know to be able to track my distance accurately. Every time I ask is the pool 25 meters or 25 yards I never get a straight answer. I just assume 25 yards. Today I asked again and Priscilla told me she didn’t know but would have the answer at the end of my work out. When I got to the pool and started stretching Priscilla was at the edge of the pool with a tape measure and confirmed what an already thought 25 yards! I did not expect that level of customer service and was shocked to see her measuring the pool. Definitely a great asset to this gym!

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★ 5

Best gym workout in town

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★ 5

Classes appropriately challenging. Friendly greeting at front desk.

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★ 3

I’ve been going to this gym for probably seven years… this here says it’s been seven years since I made this review which was another one that I’ve made.. don’t know how to change the date on this one…It is July 15, 2025 …I started out loved this gym because it had everything I liked …it had Zumba, cycling, swimming ,aerobics, strength building and lots more… I’ve been doing the water aerobics lately and today was the first day the pool looked a little more cleaner …it’s been foggy and Floating stuff on the bottom like hair and whatever😳… When I did ask about the water being dirty looking, they said they were working on it and the PH was right supposedly🤔 as far as cleanliness, I don’t believe it’s the cleanest place. It has went downhill a little bit on cleaning… The windows and mirrors have handprints all over them and they don’t seem to get cleaned …same prints on the next days that I go and the floors are not as clean as well.. Maybe need more help for cleaning?I love the Zoomba and strength workout classes also I absolutely love the cycling class which this last year they’ve decided to Cancel the cycling classes because there was not enough people going supposedly!😞… That class was full most of the time on the days that I went, sometimes you couldn’t even get a Seat … The two classes in the evening were always pretty busy… I don’t know if The company is trying to cut corners to save money or what 🤔 I do know they don’t pay their people enough to instruct the classes… It would definitely make their customers happy to have a cycling class back! Maybe some of the other LA fitnesses didn’t have many people for cycling,but the Potranco and 1604 did! Some cycle equipment was needing to be fixed quite often in that class …several cycles got put to the side and took quite some time to get fixed…Maybe that’s another reason they stopped with the classes😞I don’t know but I sure do miss that class and I’m not happy that they Stopped the cycling class!… I know a lot of other people aren’t happy as well🫤

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★ 1

Zumba class from Dolores is awful. She changes her steps every 2 seconds and she’s the only one following herself. I approached her and she goes this is Zumba class as if I can leave the class. Terrible!

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★ 5

LA fitness management does a terrific job helping their customers get the best plan for them. I did not take my weekly sessions and the VP Olivia Bierley went out of her way to help me find the best solution for the plan I had and helped me honor the expired sessions. She has a can do - I got your back attitude that gives LA fitness a good name. She leads by example. Thank you Olivia for helping me stay in shape.

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★ 5

My sign up night and the staff was so friendly and helpful. Lots of people and a good vibe.

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★ 5

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★ 4

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★ 5

Jose Puente: I highly recommend Jose as a personal trainer. He has an incredible attention to detail and a sharp eye for identifying areas that need improvement. When I first started training with Jose, I was dealing with multiple body aches and stiffness. Now, I’m completely pain-free. Not only has my mobility improved, but I also sleep better and have more energy throughout the day. Jose’s customized approach, patience, and consistent encouragement have made a huge difference in my overall well-being. Above all, my body feels stronger, more balanced, and truly amazing. If you’re looking for someone who genuinely cares about your progress and knows how to get results, Jose is the trainer to see.
-Maria Trinidad

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★ 2

A ton of the treadmills have signs that say "to be serviced" and it's been like that for a while. Still a nice gym, but I wish they would maintain their machines.

2 years ago: There are always available machines and the gym is clean/maintained. Gym staff is friendly.

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★ 2

A lot of the workout benches were cracked up and damaged. Also the locker rooms are not very clean and trash everywhere. Has a very musty oder like it’s not being cleaned properly overnight or however they do it. Poorly managed. The pool was nice though. That’s the only reason I gave it 2 stars. The staff is okay (people skills wise) but nobody is cleaning anything.

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★ 1

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★ 1

Not the worst gym, but lots of damaged equipment. A lot of the equipment needs the pads repaired or replaced. Preacher curl bar swings and hits your knees since the pin broke about four or five months ago. The app let's you send friends and family a guest pass, then they will deny it when you check in and make them buy a day pass anyway.

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★ 5

I joined LA Fitness about a month ago. I came in and was introduced to Stephanie who showed me around and instructed me on how to use some of the equipment I was not familiar with. She is great encourager and motivator !Every time I come in she makes sure to to say hello. I also met Sara who is my personal trainer . I am so glad I decided to sign up with her . I’m a little older and had not worked out in several years , but she is helping me get back on track ! Thank you both for your support on this new journey !

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★ 3

So I would’ve left 5 stars but the only thing I don’t understand is I paid for my membership on the 29th of March and literally within the next month on the 19th they were tryna charge again. Now mind y'all I was already slowly adding on my kids to the gym, but having to pay for my membership twice is a lil too much. If imma have to pay twice for my membership the least they could do is add on another hr for the kids club. Anyway I will be canceling before they next payment…

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★ 5

Stephanie Brown did my assessment today very professional and explained the whole process and options to me regarding trainers. Well done.

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★ 5

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★ 5

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★ 5

I have some physical limitations that I was needing some guidance to prevent any further damage. I was introduced to Stephanie and she totally understood my situation. She took care of giving me an exercise regime that I felt comfortable with and demonstrated every machine and its function. I would recommend Stephanie to anyone coming in to have a trainer who is professional, polite and knowledgeable!

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★ 4

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★ 5

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★ 5

Clean friendly.

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★ 2

I switched to the Y because the child care was very boring for my kids.

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★ 1

I've been a member for a long time. I am giving them a 1 star because their stair masters need to be replaced and they need to clean daily. The equipment is filthy and many items out of order. The pool and spa looks black. I don't understand why cleaning isn't a priority. If you want a cleaner La Fitness go to the one on Bandera or stone oak area. I think any are cleaner than the one on potranco. The staff just talks and plays on their phones at this location.

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★ 1

One of the SMALLEST la I've been to! Every time I come here it is packed with all these wanna be weight lifters grunting at hogging the equipment. Will not be returning this gym until the figure out how to be better!

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★ 5

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★ 5

Stephanie was super helpful in getting me signed up for the personnel trainer program. She made everything easy to understand and were really encouraging throughout the process. I highly recommend asking questions if interested in getting a personal trainer at the gym

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★ 5

Shout out to Stephanie, She answered all of my questions and gave me a detailed description as to what I should be working on and what I can do to reach my goal. I'm excited to start my workouts with my personal trainer. Thank you Stephanie for encouraging me to continue our workout today!!! 💪

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★ 5

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★ 4

Great workout place.

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★ 1

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★ 4

Clean although they don't have enough wipes in some stations to wipe down machines. And they dry out very quickly so I feel like I can't clean it enough, especially after I have been sweaty all over it. But its okay, I might start bringing my own lysol wipes to clean after myself. I like the cubbies in the swim area, which is great for towels, glasses or phones as there aren't any chair in the very small pool area. There are only 3 lanes for lap swim, which feels very very narrow when you have to share. While this LA fitness is much smaller than other locations, they do have the same equipment and facilities, as the others without being overtly crowded which I appreciate.

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★ 1

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★ 5

Top notch facility, worth the $$$!

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★ 5

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★ 3

Majority of staff is friendly and helpful. A bunch of slobs go here or there isn't enough staff to keep the place clean. Weight scale was in the looker room, and now it's been removed.

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★ 2

I would like to begin this review by expressing my long-standing appreciation for LA Fitness. I have been a loyal member since 2018, and it has consistently been my gym of choice due to its excellent amenities and consistently friendly staff. However, I have encountered an ongoing concern that I feel should be addressed. The cleanliness of the basketball court has always been an issue. The floor often appears neglected, as if it hasn’t been swept or mopped regularly. During a recent visit, after just 30 minutes of shooting around, my hands were covered in dust and dirt. Additionally, the court floor is extremely slippery, making it unsafe to run without the risk of slipping or falling. I will attach a photo of my hands to this review to provide visual evidence of the cleanliness issue. I hope this feedback can help improve the maintenance of the basketball gym for future visitors.

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★ 5

Smaller facility but arranged intelligently. No matter how many people, it really never feels crowded. One of the cleanest gyms and suanas I have been to in San Antonio and I've had memberships to all the big boys.

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★ 5

The workouts are always great. However, this particular LA Fitness needs to do a better job of maintaining their equipment and replace torn benches the same way you keep the facility clean; shout out to the cleaning crew and the gentlemen that consistently change the lights. Give the customer the experience of using equipment that works and / or just update the equipment. The customer base deserves that. And oh! Fact: I was working out recently on an incline bench, I did a couple of sets/reps and attempted to do another. Well, as I set back with the weights in hand, the benches back collapsed, causing me to drop the dumbbells. I almost injured my back and nearly dropped the weights on my leg. Love the place but you have to do a better job.

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★ 1

Horrible staffed- read the previous reviews before you come here.

I am thankful I tried it out before committing.

If children staff is as rude as the other staff members I would NEVER bring my family here.

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★ 5

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★ 5

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★ 5

Another awesome workout today!

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★ 5

Nice clean gym and great Zumba class! Love the jacuzzi and pool!

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★ 5

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★ 5

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★ 5

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★ 5

Nice gym

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★ 1

I was very content with LA fitness until they abruptly cancelled all cycling classes!!! Unfortunately, I will be canceling my membership!

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★ 4

Not the greatest diversity of equipment, but it’s functional. I always appreciate an indoor basketball court. Would enjoy some updated equipment, but I feel this is a result of the area of town it’s in. All in all good place to get a good pump 💪🏿

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★ 4

It's a good gym but they don't have wheelchair accessible doors.

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★ 1

So I’ve been going here for over a year and I have seen a steady decline. The cleanliness, staff, equipment. All of it has been horrible and just not worth your money. If you want your kids to come here DONT DO IT. Although the young ladies working the “day care” are polite, the hours are from 08-1200. Horrible times for people who work. The equipment (treadmills, smith machines, ab machines, leg extensions etc) are always broken or have pads that need replaced. The men’s sauna has siding that is cracked or broken and the roof of the sauna has a plank that is just hanging for dear life. I encourage you all to find another gym. My wife, myself and my brother have all canceled our memberships and we won’t be returning or speaking highly of this establishment.

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★ 3

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★ 4

Very Clean and great Staff plenty of work out equipment

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★ 1

Had to quit this gym because a trainer fat shamed me for not wanting to buy his expensive training session.

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★ 4

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★ 4

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★ 5

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★ 5

Better equipment and even better Staff

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★ 4

Gym is great but I wish they offered kids club hours on Friday afternoons and some time on Sunday.

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★ 5

We been a member here for a few months and like it very much. Staff is very friendly and constantly cleaning. Machines and treadmills have been serviced since we been here so it’s always ready to go.

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★ 1

Sam / Hussad which the front desk representative has 2 names because he lied about his. Is the only reason this gym has 1 Star. He was very rude and disrespectful to my family and I. He stopped us from going in. Our account was up to date on payments like always. I asked him why he stopped us. He started raising his voice to me only. Not my husband. He lied about his name. He stated " he is pissed off now and calling the police. " He also stated that his manager Chris doesn't care if I report him. He would only talk to my husband because it's a man conversation. What triggered him is the word " ridiculous " horrible person he is to disrespect me in front of my family. I hope Chris takes care of this.

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★ 4

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★ 5

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★ 4

Only complaint is. Clean the pool regularly.

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★ 5

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★ 5

Clean and almost everything working except the sauna. It wasn’t hot. Just mild warm

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★ 2

It's still a dump!

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★ 5

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★ 1

Unorganized with the free weights, dirty, roaches crawling all over floor GIANT ROACHES. Sales or gym manager, very unprofessional. He looked hung over like a slob. Rude and gives gym face a bad reputation, how you going to prevent someone from working out just to make a sale. My boy sell your self a gym membership, you need to hit the gym your self. That is all.

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★ 2

First time ever in an LA fitness, upon arriving I asked about a day pass and was told they were $20, which led me to ask about a membership (figuring it would make more sense to do that.) upon completing the tour and going over prices, I asked if they offered a free trial like their website and other reviews here stated they have, and was told no the best they could do was a $20 day pass. The equipment could use some looking over, the facility was okay, my biggest thing is that this is a gym, where you go to be better, but it felt like I was negotiating at a dealership. LA fitness, be better.

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★ 5

Great sauna. Always clean?

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★ 5

Clean pool and locker rooms, plenty of space to sweat for any type of workout. Friendly staff and the facility looks nice.

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★ 1

Horrible location, from the operational manager down. One of the staff members gave out my personal information to another guest. Definitely would stay away! I see why LA fitness is starting to struggle in San Antonio. Gold's, fitness connection, crunch, hell even planet Fitness is better. If you wanna go to a gym where you're treated with respect and there are good people; definitely don't go here. It's disgusting how some of the staff is at this gym, if you value customer service this gym isn't it! They're always rude to their guests, not helpful, and will lie to your face with a smile. So again stay away from this gym, there are better places to work out and have a great experience, as LA Fitness is not one of them. We must put a stop to fitness centers like this! And the way to do that is by sharing this with everyone you know.

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★ 1

My biggest complaint is that the staff was well aware of a rash of cars being broken into, as mine was. Several people reported to the front desk and they never made an announcement about it. They said that most people wear headphones and wouldn't hear it so why bother. I asked them if they knew cars were being broken into why don't they post signs on the doors and light post outside. They said people wouldn't read them. They have no problem walking around asking you for referrals but won't tell you of any incidents. The women on the front desk said yes people did tell her about a car being broken into, but because she didn't see it, she had no reason to announce it or call the police. The sales manager said it was done and over with, and it was on the victim to call the police. And that the waiver you sign is for the inside and outside. I get it that you run the risk of this happening wherever you go, however when the staff and the facility is well aware of cars being broken into on multiple occasions over the past month, don't warn their customers and fail to take any type of appropriate action to proctect their customers tells me they dont care about the safety of the families that go there. I wanted to cancel my membership but was told I could only cancel Monday - Friday. That's funny because they have no problem taking your money on Saturday and Sunday. Didn't give them a 1 star because my car got broken into but for the blatant disregard of family safety and basic customer service.

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★ 1

I’ve been coming here for 2 years and it just keeps getting worse. With the exception of the girl at the front desk and the other staff is nice, but that’s no good to me if all the equipment is constantly down. Lately, the staff have been walking around asking if we have friends they could give a week free pass…. But yet half their equipment is broken right now & every other week.There's only 2 of the 6 stairmasters working, several of the treadmills and ellipticals are down and the gym is more packed than ever somehow but you can’t get equipment. If you’re going to keep recruiting people to come here at least have the equipment to support it.

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★ 1

Imagine paying about $40 a month and the ac doesn't work at a gym. It's hotter inside than outside. Ridiculous. So many problems with this ghetto gym.

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★ 1

I really liked this gym, but they recently removed the paper towels from everywhere except the bathroom and replaced them with these terrible wipes that do not hold the disinfectant for more than 30 seconds and are unusable on anything with textured grips.

Since they put these in people have been progressively wiping their machines less and less, and sweat stains left on benches is becoming very common.

They don't even have a paid towel option available and won't allow you to bring in a bag that could hold your own towel or workout gear.

Also, I guess they just don't turn on the A/c in the summer. Its 80 degrees and damp it's so humid inside.

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★ 5

They were respectful to me just verifying making sure my membership will be fine to use here once I move to the Texas they confirmed nationwide

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★ 3

LA Fitness of San Antonio on Potranco Village is a decent gym. It features your usual LA Fitness selection of equipment, though some of it may be outdated. The bench presses are however lopsided, which drastically decreased our efficiency. They also need to add way more of them. However, the lockers and bathrooms were clean and modern, which I haven’t seen before in LA Fitness. Overall, this is a decent LA Fitness, it’s not too bad but it’s not the best.

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★ 1

I got referred by my friend to come to this gym. I went in to check it out hoping to get a membership after trying out the seven day special guest pass. I was going to try out the workout machines and play some basketball. The worker who showed me around said if I was going to play basketball I had to pay 20$ for the day. Not sure why it’s a free 7 day pass and he’s trying to charge me. Never going to this gym again or any LA Fitness gyms. Bad experience.

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★ 1

Bad management. Roaches in the locker room, sauna constantly malfunctioning, treadmills frequently out of order. This place is the worst.

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★ 1

I wish I had read the reviews ahead of time.

Not only do they promise you all kinds of things like diet guidance, a journal, warm ups and cool downs… which all sounded extremely promising…

Their personal trainers are horrible. The first one (Ronnie)decided that he wanted to ask me all about my personal dating life on the gym floor. He made me feel so incredibility uncomfortable. When I complained they begged me to give him a second chance but it was just so uncomfortable and he would make rescheduling with me incredibly difficult, I think because he was still salty that I reported him.

Then the 2nd guy (Jay) they put me with couldn't have cared less, he spent the entire time on his phone. Made me lift way too heavy, and when I told him something didn’t feel right he told me “I was just out of shape”. I ended up getting injured, when I brought it up again Tristan begged me to give that one another shot but I was too scared and Im still suffering from the damage.

They made me pay a fee for cancellation but theres no price on my health and I want nothing to do with this facility.

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★ 2

Disappointing location. Limited WORKING machines. Staff doesn't say anything to the people who just sit on the machines talking on their phones and not even working out. No gym edict here!! I hate that this is the location closest to my house

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★ 4

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★ 1

Tristan should not be trusted. Told me he could pause my training membership, especially cus it was 10 days prior. Then I get charged. Then he tells me it was too close to my payment date. So I call corporate, who tells me theres no such thing as pauses, and no refunds. Then Tristan says he had “no idea”. Come to find out, the training staff get bonuses from people’s training memberships!! No shame in scamming members. Unbelievable.

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★ 1

I workout in mornings before work. This is location is 5 mintues from work but I refuse to go there because of how awful the showers work.

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★ 1

This gym DISCRIMINATES against you if you do not download their app to boost their numbers, third party info and digital check ins!! I was told I have to go out and BUY a smartphone so they can track my gym usage and use cookies to target advertising and my daily activity. MAJOR invasion of privacy and it is completely corrupt and illegal!

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★ 5

I really like this gym, the lady at the front desk it’s so nice her name is lily, and the cleaning lady in the morning keeps everything super clean all the time.

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★ 4

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★ 5

Excellent I love it is clean every employee nice

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★ 2

Competition in the area not only has more equipment, newer equipment, but rates are also cheaper. The interior of LA fitness hasn't changed since the early 2000s. Gym is full of teenagers who stand around and do nothing. Staff are nice and generally the gym is pretty clean.

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★ 1

I absolutely got scammed by the training department. Tristan the sales person gave me a price of 50$ an hour . I had to sign a contract for 6 months. When I got home Tristan called me and said that I stretch for 15 minutes by myself and then see the trainer for 25 minutes then do cardio for 15 minutes by myself, and that’s the total of 55 minutes. So I’m paying 50$ for 25 minutes of training which is not what he originally told me. When I asked why he didn’t clarify this before I signed he said I wouldn’t let him??????? Please , LA fitness you should be ashamed!!!

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★ 3

I’ve been going to this facility for while, and also to golds, and Crunch. I mostly do the group exercises. I do the renew active senior program at all of them, my problem with this particular location at the vineyard is lack of chairs available for our class on Tuesdays at 11:00 am. I was told to report this to the front desk, and nothing has ever been done. Members have had to bring in the metal chairs from the front, this is a lawsuit waiting to happen, those chairs are very lightweight and can flip over and a senior member can get hurt. The silver sneakers/ renew active members have sturdy chairs that are assigned to these facilities for the purpose of safety. Someone suggested that we send in a video of how easy it is to flip. The Bulverde facility always has plenty and some left over maybe they can bring some over to LA at the vineyard. We never have that Problem at golds. I have friends I refer to LA fitness for this group class, on Tuesday’s and they don’t like the lack of chair available. They also reported it, several months ago, as well as myself. What is it going take to just get more chairs. The front desk person said she reported
the lack of chairs to the instructor in charge of those classes, months ago. This cardio class is full a lot of the time, but I feel like, not for long. Please help us with this problem.

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★ 5

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★ 5

I absolutely love this gym! It is beyond clean. Anthony does an amazing job keeping everything wiped down and dust free. Lily at the front desk is amazing and goes out of her way to make everybody feel welcome! Everybody is wonderful!

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★ 5

Exelente gim con personal muy educada s limpieza extremadamente limpio todo baños y todas las áreas exelente trabajo personal de la mañana siempre las miro que no se sientan los vidrios y puertas muy limpias les doy cinco estrellas por qué ellas se esmeran en hacer buen trabajo las felicito me encanta ir ahora la manager es buena persona educada y sus personal de la mañana exelente muy bien chicas seguiré oyendo

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★ 1

An Annoying company with a annoying system. If you are late in your active payment they start a campaign calling 200 times a day, and if you cancel your subscription, they will not return the amount to you under the pretext that you must inform them a month before your cancellation period. It is one of the worst companies I have dealt with in the United States.

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★ 1

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★ 4

This gym is cool. I wish they had more squat racks/machines, leg extension machines, and laying hamstring curl machines. There's not a lot of people filming themselves, at least not when I go. The staff is borderline friendly. The club pride guy is the hardest working guy in the building! He keeps the place spotless!

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★ 5

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★ 4

👍🏼👍🏼👍🏼

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★ 5

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★ 5

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★ 5

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★ 2

Shower heads and nozzles haven't been changed since this place was built (I'm guessing more than 20 years) Their definition of hot water is more Luke warm. Half their treadmills don't work. If you're trying to do a 5pm cardio workout forget it. Seems high price for all the non functional equipment

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★ 4

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★ 5

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★ 5

Have everything you need to work out people that work there very nice and helpful

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★ 1

Good choice of free weights plenty of machines, pool and jacuzzi with sauna. During the day there's still no free weight availability Pity there's no heavy bag. I worked out one day had two pulley weight systems break on me, not exactly the safest thing to snap with that high tinsel wire. This place was nice when it was new but management has let this place go down hill,key lockers always "broken" wipes scarce despite 3 employees at the front standing around. This area of town has grown so I'll take the longer drive to a company willing to reinvest. With all the money they make they should be spending it on upgrades.

Source: Google

★ 5

Although I've left this gym recently, I loved the pool, and the child care center, and how welcoming the staff was. My main thing was how comfortable it was when it wasn't packed like most of the other locations. I liked being able to go in there and workout leisurely at my own pace. I just mentally and physically enjoyed it, and left feeling revitalized and refreshed everytime. This is honestly my favorite location... when it's not crowded lol

Source: Google

★ 1

got a free pass today looking for nice pool and sauna and equipments. I don't know why the staff they didn't like it when i said have a freeee pass today ? also I told them I'm not joining to membership today you know it's (new year eve) I want to see the gym first and clean and I'm concerning about the pool first. One of the workers seems to be fishing. He just walked with my son (spacial need) for a while and tried to take advantage of his poor knowledge and understanding and he asked him to agree to join and made him pay $167.66 without asking me . Thjs guy makeing me mad he is sales guy pushing people under the bus to get his money commission.(fishing 💰 )
This gym was good for a while,don't know what happened.

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★ 5

Very clean, nearby facility, with friendly staff and it wasn’t overcrowded :-)

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★ 5

Great club. Cleaner and all machines were in good condition.

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★ 5

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★ 4

It's just okay. The gym stays pretty messy but it is convenient to go to and has a decent amount of equipment. The locker rooms are nice.

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★ 3

First impressions. It's a mecca of health and fitness, clean, and well maintained. Light years ahead of Planet Fitness. Unfortunately it seems like many machines are constantly broken or falling apart.

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★ 5

I would just like to give credit where credit is due. I believe his name is Anthony, who does all the custodial work there. He by far does an amazing job there, every time I see him he is always moving with a sense of urgency. At the same time he does all his work with professionalism and is courteous and respectful to those using the gym around him. Keep up the great work Anthony, I applaud you!

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★ 1

Asked them to put my account on pause but instead they kept charging me. Now account is revoked and to start back their prices are ridiculous. Golds gym is way more established and cheaper and have more to offer, guess I'll be going there.

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★ 5

So far, so good. I was given a tour, and Alec was friendly and welcoming. I have 7 days to try it out, and we'll see how it goes, but I'm giving it 5 stars because of the great customer service.

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★ 5

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★ 4

Esta regular la limpieza de los baños

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★ 5

I go there at least 2-4 times a week to go swimming, it's a very clean place the people as well as the atmosphere are very pleasant...

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★ 1

They have arch trainers similar to ellipse machines, but unlike an ellipse, the incline on this type of stepper can be increased to 100% incline. All of them are broken, and have been so for MONTHS. Most of the treadmills are broken, too. The "manager" posts one broken machine sign eventhough multiple machines are not working, because would you pay a lot of money to join a gym with broken machine signs everywhere? Of course not. You'll play musical chairs till you find a working treadmill. Yeah, so fun when it gets busy. As much as I pay LA Fitness ($45 pr/mth and a huge join fee), I expect working machines. Definitely a total rip off!! Disgusting disgrace!! I pay $10 pr/mth @ Planet Fitness and never have this problem. I'm out. ✌

Source: Google

★ 2

Great place and great staff! The facility is empty early in the morning and packed mid afternoon. The staff can be pushy initially but after a solid no they backed off. The bathrooms can be a little dirty sometimes but not too bad. Overall I was really happy with the place.

Update:
This place has really gone downhill the past year. Soap dispensers are broken, never any paper towles, lots of broken equipment, front desk staff spends a lot of time on their phone. Really disappointed with this place.

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★ 1

HORRIBLE EXPERIENCE ! STAFF HARASS CUSTOMERS! DO NOT GET A MEMBERSHIP HERE! STAFF DISCRIMINATE- OPERATIONS MANAGER SUPPORTS THIS HER NAME IS DILLY- OR LILLY ! HAVE YOUR STAFF YELL AT ME AGAIN ! I WOULD NOT RATE WITH ANY STARS!!! ZERO STARS!

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★ 1

Gym is just a disaster, they have no area for ground work and equipment is broken for months on end. A few staff members are rude and don’t want to be bothered to help you if you need it. Store manager spends more time talking to girls than trying to improve the gym and than if their system messes up your account they still make you pay fees to make it right again (kids club).

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★ 4

Water aerobics great. Friendly staff

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★ 4

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★ 5

The gym is really clean with a variety of weighted equipment. I saw treadmills too; however, I don't use them. They look fine from afar, though. The employees are super friendly too.

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★ 1

Staff is So rude. Worst L.A. Fitness I've been to. Out of shape staff is rude and unwelcoming. Old lady at front desk with dyed damaged hair looks she never even done 1 exercise in her life so rude.

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★ 3

They have good classes
The gym equipment is fine but could be updated. Most of the time, the treadmills are out of service. Same for the weight machines. The cycling bikes are very outdated. Most of them are broken or need to be calibrated.

Source: Google

★ 1

I used to like this location, but this location has gone to the dumps and the so called GM Lilian is a little witch in disguise ...they need to get rid of her. Machines don't work half the time and God forbid you park your car there.

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★ 1

OMG..!! staff - employees are very unpleasant and disgusting .. you call for more information and they answer you rudely ..THERE IS NOT MOTIVATION TO BE PART OF THIS GYM.. SADLY

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★ 3

I recently started going to this gym a month ago. Didn’t realize it’s a hot spot for cars being broken into. I had my vehicle broken into today and apparently I was the second vehicle to get hit today. I was told that in this area, if you park near the highway in any restaurants, gyms, and other business besides closer to the actual building… they get you. Just wanted to share this wonderful experience I had today 😒
Thankfully, I had some nice officers come out to assist and take information. They can only do so much but I never had this happen before so it was really comforting and helpful.

OTHER than this recent experience, LA fitness is great. Their wipes for the machines are placed in random areas that are far from the actual machines which is inconvenient and on top of that, the disinfectant doesn’t hold in the fabric wipes. Might as well use tissues at this point, probably need to change it to better wipes.
I came to this gym for the purpose of the kids club, there is a lot of children during times when there’s classes happening especially, at night. There should be 3 workers instead of 2 due to the fact of overwhelming children. I do however, have one worker that is very helpful with my child and I am grateful for her.
It’s a nice, clean, and big gym with a lot of equipment but they gotta change the policy of carrying a bag or a backpack for those that bring lifting belts, wraps, shoes, etc. It just makes people have to bring them and just sit it on the ground any way so I have no idea why the bag is even an issue when it keeps everything in one place. Bring the backpacks, duffle bags BACK!!

Source: Google

★ 4

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★ 1

Came to renew my LA Fitness membership today and there was nobody at the receptionist for good 20 min so I just left. Thought they would be back soon because I see two Whataburger cups at the desk but nobody came 🙃 I’ll just renew at the other location.

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★ 4

Went to look around Fidel was informative and helpful. Took me on tour and explained the benefits and workings of the club

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★ 1

Don’t sign up for a membership might as well go somewhere else because this place just wants your money and won’t bend until they get it they’ll just keep charging you no matter wat you try and do. They’re honestly a huge scam and waste of time

Source: Google

★ 5

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★ 4

I love it here. It's great because I have a little one. I'm able to workout while my baby is being cared for.
The only things that I'd recommend is adjustments to the kids area......

-Summer time is the worst for the kids area
-An age limit for the children or separate the school-aged kids from the younger ones. Big school-aged children should not be with younger children, got them playing rough, throwing things, being destructive, playing outdoor games, just trampling over the younger ones. The age limit is 10, but that's not enough. There are some grown looking 10 year olds that have no regard for the younger children. (Yes, I've witnessed all this)
-Longer kids area hours would be great so all the parents won't have to hurry and try to cram our kids within this 2 or 3 hour time frame

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★ 5

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★ 5

Clean gym

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★ 5

Nice and clean

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★ 1

Whatever time you go expect to wait. 9:30 pm and waited 15 minutes for an adjustable bench, but don’t worry, that empty space they’ve been trying to sell for over 6 years will be a juice bar eventually. Because why put more benches and weights and machines around for the increase in clientele when you can just not? Do yourself a favor, save some money and just go to a local golds or a small gym, don’t get stuck in a membership.

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★ 1

DO NOT PURCHASE MEMBERSHIP AT THIS GYM, MANAGERS WILL LIE. I asked to be enrolled for a month with no annual fee and given the run around when I came into cancel my annual fee. They make it to where you can only cancel five days before your membership renews and (hopefully) they will be there when you drop by to cancel in person. Weight room is sub par.

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★ 1

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★ 5

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★ 2

Heads up! For the duration of summer the childcare services are limited to 1hr max rather than the two hr max agreement customers signed for. I’m a bodybuilding athlete and a mother of 3 needing childcare services and now I have to expedite my workouts and sometimes don’t even get to finish or get an efficient workout due to machines/weights being used or broken. They will not cut your childcare fees in half just like they are cutting your time for childcare services. Don’t see how it’s fair. I understand others need the services too but that’s on the customers time management as well. I always manage my time to be able to get my own kids in the kids club on time so I don’t have to wait. LA Fitness sees it as it’s ok if we lose 1 customer because we will be able to get in 2-3 more. Also, I’d be paying $60 a month if my husband also adds them to his membership. It’s the same kids! They should have a family membership instead 🤦🏻‍♀️ So many things going downhill for LA Fitness.

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★ 4

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★ 4

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★ 3

Need some ceiling fans or SOMETHING. The circulation is very poor, especially on the weight floor in the back, it can become very smelly especially with the basketball court.

Equipments are usually all functional. Really if air flow could be better here I would come more often.

Source: Google

★ 5

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★ 2

This gym used to be nice, not so much lately. Excessive number of people-can’t really have a good workout. Free weights are all over the place-people just grab them and leave them around. Broken workout machines. Men sauna is nasty-wooden-benches falling apart-management don’t care. Just not the place to have a good workout.

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★ 5

LA fitness one of best gyms in United States clean and good equipment

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★ 5

I have had to opportunity to attend both a Zumba class and a Power Circuit class with Candice Ruiz. I love her classes and her motivation. I recruited other gym friends and they loved the classes as well. It would be awesome if she taught classes permanently❤️

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★ 5

I have been coming to this location since 2017. Candice’s classes in the morning have given me strength. She’s tough but motivational and I totally recommend her classes and this location. You won’t be disappointed

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★ 1

This was my go to gym but I have now cancelled as their policy now prohibits gym bags on the floor. I understand what happened at the other LA fitness location but this is ridiculous. The paper towels are no longer available as they were replaced with low quality wipes the treadmills are out dated and barely work this gym has gone down hill.

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★ 5

Great equipment not too busy might hv to wait 5 mins for a rack but never waited more and people are friendly

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★ 5

Okay im enjoying my time there. There’s no perfect place yes it can use some TLC but I love it there! The people are nice 💜

I love that they have indoor pool and sauna. 🏊‍♀️

Love love love
The community here everyone has been so kind and nice. 🍉🍉🍉🍉

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★ 2

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★ 5

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★ 4

It's a great location for gym goers who live off of Potranco. I just wish they would care for their equipment a little more than they do.

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★ 4

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★ 3

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★ 1

Not a bad gym… definitely could use a great WiFi upgrade. The metal roof makes it impossible to get decent service for your streaming apps. Otherwise depending on the time of day it’s a good gym. Wish they sold nutrition supplements / products.

*** update 5/1/2023 *** they have enforced a no gym bag policy on the floor. Horrible for them to be so inconsiderate for their members that deal with medical issues and have to carry a gym bag at them at all times. How am I supposed to stop having a medical emergency and run to the gym locker room or front desk to acquire my med bag for any assistance I need (E-pen) or inhaler. Having the staff hold bags for the members behind the front desk is not ideal to stop theft from the locker rooms. Be more understanding LA!

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★ 5

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★ 4

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★ 1

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★ 1

Changed policy can’t have bags on the floor yet some gym goers can police /military . If it’s a safety concern it’s a safety concern . So we can trip over regular gym guests bag but not police or military bags , got it

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★ 5

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★ 5

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★ 5

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★ 1

Terrible customer service when joining or adding any addons to membership operations manager with dark hair has no clue of the policies or how things actually work in her gym and general manager man is rude and offers no type of customer service or empathy towards misinformation that is given out. I will be filing a corporate complaint and contacting BBB. Good luck to anyone who joins this gym with these people as managers.

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★ 5

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★ 5

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★ 5

Nice place to exercise and release stress

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★ 4

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