★ 1

I wish that I could give a 0. I had been a member of LA fitness for a while. I decided to cancel it since I was not using their services. I told him to cancel my membership and they said that everything was done. I was still getting charged some amount. Called again and they said that my account was frozen and I need to come in person. I went in person and the receptionist looked at the account and said I was good. Before I leave, The receptionist came running behind me and said I owe Ballance and they could not close the account. I said OK I will go ahead and pay the remaining balance. Then she said that I have to pay for unfreeze the account. At that point, I got very upset and I said I wanna talk to the manager because I just wanna close the account for past six months and want to leave this place. The manager never came and the receptionist was able to figure it out to print my cancellation and I paid the remaining amount after 30 minutes waiting. I hate their service and relationship to the customer. They made me feel as if it’s my fault.

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★ 1

Update: I went back to LA after taking an 6 month break. This gym has gotten way too busy! All cardio equipment is old and needs to be replaced, machines are breaking down & need to be replaced. This is not my main gym and rejoined for sauna only. Very disappointing that they charge $64 annual fee however that money is not being put back into gym.

Update: Hey Fitness Intetmational; take some of the milllions you are making from annual fees to replace the treadmills! They do not run smoothly and shake a lot when you do sprints. I almost wiped out a few times sprinting. Someone will eventually hurt themselves. 5 treadmills down today; unacceptable.

Update: cancelled membership - will not return. The gym needs a revamp. Clean gym, however, lots of cardio equipment not working and the treadmills need to be replaced. LA fitness implemented an annual fee of 50-60 dollars a few years ago, BUT I have seen zero improvements to the gym and the sauna has been down for over a year now. The showers need to be fixed as well… zero water pressure.

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★ 4

Love this gym don’t get me wrong but I’m still trying to figure out why it takes over two months to fix a leg extension machine …

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★ 5

Working out at LA Fitness is exceptional. Staff are knowledgeable, helpful, and willing to answer any questions asked.
The pool is well maintained, and ready for swimming. The machines are used often & it’s normal for some to be temporarily out of order & in need of repair, this ensures the safety of gym members, guests, & staff. Locker rooms are clean, considering the traffic going in & out on daily basis. Overall, LA Fitness is an awesome gym.

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★ 5

So far the people have been really nice. My only complaint is the amount of chlorine, or something, in the pool. I will have to take a long break from the pool because my skin feels like sand paper. I plan on talking to someone soon to see if anything can be done.

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★ 1

Wayyyy to many members for the space. Its small! Lacks legal machines. Can't have a good leg workout. People sit on machines scrolling social media. Go home! Its clean. Opening hours on weekend are awful. 8am?! Come on!

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★ 5

The infrared sauna is finally back in commission a 5-year hiatus!

This gym is pretty on point for a typical LA Fitness. It lacks the vibe and expected amenities for it to truly be considered a “signature club.” The cleanliness is pretty on point for a typical LA Fitness. More importantly, the equipment is reliable. There might be two ellipticals "scheduled for service," but you have at least 5 open stations to choose from.

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★ 2

ANDREA FRONT DESK WAS EXTREMELY RUDE TO ME AND MY GUEST ( LAZY ) FAITH PLEASE COACH YOUR TEAM 🤏🏼 OR HAVE HER REMOVED ( UNACCEPTABLE )..

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★ 1

The management team has been rude and has lied or omitted contracts information. When trying to get some one above them they act like they don’t know any information. The welcoming was aweful management paul and Andrea cover for each other .. it’s sad . Talk to anyone but them they give vibes of giving idc.. if they don’t care why should I care about there feelings .

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★ 2

Been here since the beginning. Here the deal with this place. Several issues I have here. Ill start off with the positive… its has a/c and its clean. The cleaning crew they have with Jose and the lady thats with him are extraordinary!! They are the hardest workers in the building!!! They keep the place super clean!!! Thats about it for the positive.

The negative… they keep signing and signing more people. The infrastructure isn’t big enough to handle it. Seriously! At some point, you have to stop signing new customers. We are at capacity!!! Also, several occasions there are old men walking around the mens bathroom totally naked. Its weird though… as if they are going out of their way to exhibition their big white bush and teeny weeny for everyone to see. This has happened on multiple occasions. Ive told the girls at the front desk. They dont care, just blank stares. Thats another thing… several of the girls at the front desk… I wonder how did they even get hired?

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★ 5

Excellent service very clean facility

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★ 5

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★ 4

Very busy all the time.

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★ 3

I’ve been going here for quite a bit, mainly because it’s close to our house so it’s convenient. Overall, pretty good gym with decent equipment. If I could offer one word of caution though, I’d say be weary of the sales guy, Paul. The way he “assists” guests is with an approach to up charge customers and simply get the number of enrollments up. We were given several different price options, depending on who was asking. Luckily, our 19 year old son got the best deal out of all of us and is paying $20 less than us. Left feeling like we worked with a “sleezy sales guy.”

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★ 4

Recently I was in the market for a gym. I took a tour here at LA Fitness to see if it was the right fit for me and my family. After the tour I was sat down asked to do some test to check my fitness level which I’m not impressed with or interested in i don’t need a gym to tell me I’m fat or out of shape..honestly no one needs that. The sales rep then proceeded to give me the monthly cost and after cutting out a lot of fluff for we down to a price I might have have been interested in paying. However in the end I felt they are just interested in getting my money instead of me as a person. I mean they have 6+ desks just for sales reps…also the Childcare area is actually really small. So if your looking for a more personal gym this probably isn’t the gym for you.

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★ 3

You pay for services you can’t use the Sauna was down for 2 years. They charge you for towels . The hot tub is down no eta on when it’s getting fixed the one on 45 is broken also. Why not upgrade your equipment we pay to enjoy things we can’t use. The staff is nice it’s not their fault but someone needs to take ownership of the equipment that isn’t working.

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★ 1

This franchise has really falling off! It appears nothing works in these gyms and there doesn’t seem to be a timeline to get things repaired! Whether it’s the pool, hot tub, sauna or equipment! It’s very disappointing to see a once promising club degrade like it has over the last 10 years! Note- my review is about the spring gyms (signature and standard) but that could apply to all of them!

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★ 5

Was looking to sign up for a membership but after reading the reviews I absolutely will not be what's even more sad is they only respond to five Star reviews not even acknowledging the complaints people have made.

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★ 1

Place is always too packed. Used to be really nice in the beginning. Now most machines stay broken. I have been trying to cancel for a week now and have not been able to. The reps keep telling me they can’t cancel…. That’s not good they are just gonna keep taking my money and I’m not going there.

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★ 1

Machines tend to be out of service way too often. There are only 6 stair masters and 3 of them are out of order on a regular basis. Sauna has been closed for the last year at least. Everytime we ask about the timing of it getting fixed, the employees say “soon”. Speaking of employees, half of them are teenage kids that seem to care more about chatting at the reception than actually working, doesn’t seem like this location has a manager. I’ve seen an elderly man aimlessly walking around the gym not knowing how to work any of the machines. The least an employee could do is help him out so he doesn’t get hurt. They were all just chatting it up at the front. I’m an existing customer ONLY because of the convenient location. I would highly discourage new customers from signing up for a membership.

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★ 4

The sauna still doesn't work!

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★ 1

Staff sucks

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★ 5

Love it great service and clean

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★ 1

No sauna. Not enough machines for the amount of members they have. They charge people differently depending on what time of year you sign up.

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★ 1

Most Stairmasters are broken it’s been like that for the longest for 45 a month and everything is always broken is very annoying! Then you have to wait forever for a machine there’s a sign that says 20 min if there’s ppl waiting they keep going I really need to find another gym.

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★ 1

It now feels like an unsafe environment. They took the cameras down and haven’t replaced them. What if something happens? It seems like they don’t care about their members at all and they have staff members who steal from customers. In my case an employee stole over $1000 of bracelets. When I spoke to them about this David lied and said the cameras were broken then Faith said the camera angle doesn’t show where the bracelets were. I finally filed a police report and the officer got the video and it was clear as day he caught the employee who stole it. With that being said did LA fitness do anything about this? NO they did not. But my question is why lie what are they trying to hide. I was told Ed would be giving me a call which is their higher up and did he ever call me no and this has been going on since January. Today my husband saw Ed and questioned him about why he hasnt called us regarding this issue and still we never got any answers but my husband got his memebership taken away. What are these people hiding? what kind of signature gym is this? They don’t like to be questioned and they immediately go into defense mode instead of trying to solve the problem. They also have so many employees quitting or leaving and they all have horrible things to say about that gym. It is crazy. Not one employee there cares about their members all they care about is making money. They also lie to new members to get them to sign up by saying the sauna will be up and running soon which it’s never going to be up and running. If your thinking about going to this gym don’t. It is a horrible place

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★ 5

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★ 2

The sauna hasn’t been working since March when I joined, the pool is closed because the motors aren’t working, and multiple machines are out of service for weeks on end.

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★ 4

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★ 3

I come here 6 days a week. I love this gym. I do construction so I’ve been to some around the city and this one is the best. Always clean. I have noticed that some new faces don’t put the equipment back. I know management changes a lot but I hope they don’t let this be a trend.

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★ 5

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★ 1

Be very careful when signing up for this gym. I paid for two personal trainer classes and since I didn't like them at all, I decided to cancel. But the worst part isn't that, they charged me $960 for two 25-minute classes. I feel scammed because they didn't meet my expectations. I signed a contract, but because of my Spanish, I didn't fully understand them. I sent them an email and didn't receive a response. BE VERY CAREFUL. They only give you 3 days to cancel when you haven't even done a single workout to say you didn't like it. I DO NOT RECOMMEND THIS LOCATION. The personal trainer was a scam for me. Thanks for nothing.

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★ 5

游泳池可以用了

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★ 2

I’ve been coming here since January, and I still don’t know any of the employees’ names they’ve never introduced themselves or asked about my workout. The staff doesn’t come across as very friendly. I brought my sister in as a GUEST last week, and neither of us were greeted. It seems like there’s a lack of professionalism, possibly due to the younger team working the front desk…

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★ 2

Not the cleanest and the music is extremely loud. Atmosphere seems chaotic. Good luck listing to your own music. Even noise canceling headphones won’t filter out the blaring tvs and speakers in there.

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★ 2

The only reason I’m leaving a two star and not a one is cause of how easy it was to get there, the 3 day guest pass, and how semi clean it was. Besides that, not the greatest. Told them when I came in that all I was doing is working out with my friend and to not put me in there call system as I didn’t want to join! I’ve been called at least 6 times, have told them not to call twice, and they set up an appointment without my conformation. Also the equipment is sub par! The membership price is wild, go to LGND for 20 bucks less and for a way better experience.

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★ 5

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★ 1

Sauna’s been closed for months, water fountains are always broken, and now they have the audacity to charge another $10/mo for towels??

This LA fitness is the furthest thing from a “signature” club. I’d recommend going elsewhere.

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★ 5

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★ 2

Mostly clean, but my boyfriend and I have been going to this gym since November 2024 and the sauna has been out of service....so for 5 months. It's really disappointing since we signed up for this gym for the close proximity to our home, and the sauna...also kida lame that there are no true squat racks or dead-lift platforms...so good luck if you're wanting to powerlift. Better off going somewhere else.

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★ 4

Liked it but too crowded

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★ 3

Inexpensive membership fees, however I feel like I was fighting for machines

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★ 1

Absolute worst signature series club LA Fitness should be embarrassed. For $60/mo machines should be fixed at least within the month and I shouldn’t have the cracked cushions pinch and cut my skin. I would hate to contract a disease because of poor maintenance. Sauna hasn’t worked since before Covid, machines are always broke, bathrooms are always dirty and pool always smells of strong chlorine… indication of “p” in the pool. Do better LA Fitness, this must be a franchise the way this place is run. This is the smallest and worst signature series I have ever been to. Do not sign up for this address.

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★ 5

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★ 1

No scales to weigh yourself. Advertises sauna not working it hasn’t been working for a year now. Sucks there’s no other gyms in the area.

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★ 4

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★ 5

Super convenient gym and the staff are nice! I don’t get why there are people complaining, if you don’t like the gym then just move on. I enjoy the machines here and the people are friendly

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★ 1

I use to love this location but due to sauna being out for year + and new managers and charging for towels again I decided to go to the spring location. It's bigger and more equipment and haven't had problems so far. I also noticed that the employees are a little more uptight now and it use to be more of a friendly environment not sure what's going on but you can clearly sense tension at the location now.

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★ 5

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★ 2

Sauna has been down for years. Every month, I ask them on the first, and they tell me it will be fixed at the end of the month

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★ 2

Don’t get me wrong it’s a nice gym and most of the staff is extremely nice. But you have employees stealing from members and no one seemed to care. I had to call the cops and make a report to get camera footage from inside the gym. I called corporate and they don’t do anything. The VP of Sales is horrible. He doesn’t care about the staff or members. He went off on my husband and we called corporate and still nothing happened. You don’t talk to members the way he did. Also the Sauna hasn’t been working for years and this is a signature gym and now we have to pay for towels when that was a perk of this type of gym. Might as well go to a regular La fitness where you don’t have to pay extra and the sauna works. I have been a member of LA Fitness since 2008 and this is the worst it’s ever been.

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★ 1

This la fitness is really a disapointment. Have been there 2 times interested in a membership& could not get past the towel boy in front that didn't appear to know any thing about the gym or show any intrest in finding someone to help me❗️ when i asked what was included in silver sneakers program- he looked @ me like i was stupid & said "everything". No other help. No other explinations. He then wanted my membersip number& when i asked for someone else to help me- he just turned away 🤬 it seems that yall are probably not interested in older people, but you Should be interested in the fact that it means you lost buisness because no one was interested in talking to me.

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★ 1

Is the sauna working again? I don’t remember the last time it was and I have been going somewhere else since it hasn’t been working and still paying full price

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★ 3

Been a member for 5 years, it's a good gym overall and it's 5 minutes from my house so it's great for conveince. Gym is kept clean and it's not overly crowded when I train in the mornings. My only complaint is the equipment, in 5 years not one new peice of equipment has been there. The equipment as far as machines is not very good for a place that is marketed as a luxury facility, for instance what commercial gym does not have a hammer strengh flat press? I'm seriously considering switching to lgnd barbell in Oakridge north. It's 15 minutes away but the extra time is probably worth it for better equipment.

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★ 5

Overall good gym. Big and lots of equipment and weights.

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★ 5

Nice environment and amazing people

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★ 3

Staff is nice and equipment is good. But they have grossly over-sold memberships here and refuse to add equipment to balance out the need. Extremely over crowded.

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★ 1

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★ 5

Great club with good location within 5 mi of multiple neighborhoods. I go early morning or late nights to avoid the crowds, but I’m sure 5p - 8p is a bit crazy.

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★ 5

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★ 5

Tyeisha helped my husband and I get our accounts set up. She was very patient and informative. We just started going to this gym and we love it!

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★ 5

Riley provided excellent customer service and was a pleasure to speak with. She's definitely a rock star.

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★ 5

Very clean and friendly folks

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★ 5

This is my go to gym. This location is convenient when driving home from work. The gym has plenty of equipment to choose from and is always being cleaned. There are plenty of lockers and the staff is friendly. The only downside is that it can become pretty crowded during peak hours but that’s the same at any gym.

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★ 5

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★ 2

The sauna had been out of service for years. I've been a member since 2017. I finally gave up waiting and canceled my membership. Very disappointed.

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★ 1

Fix your sauna!! It’s been more than a year that it has been down! Otherwise I would appreciate my fees to drop for lack of available facilities.

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★ 3

The Sauna has been down for like more than a year!! But other than that good gym!! But for real 1year of a broken sauna kinda ridiculous

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★ 2

Was a member for around 2 years, for a large majority of that time the sauna has been broken. Paying full membership and not having access to the amenities I pay for wasn't working for me anymore. Membership canceled.

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★ 5

Great gym plenty of space and even wen the gym is busy.

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★ 5

New member as of last night. Went to gym at 5:00 am this morning, they opened on time and my first time through the place. Nice layout and atmosphere, clean locker room, and it was good to see the cleaning staff already working so early in the morning.

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★ 5

Fab work out with Power as always.

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★ 1

At least 6 months and still close “signature “

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★ 2

The price used to be worth it, but now it's not. I have been a member for years now and have seen it slowly degrade in quality. The sauna has been out of order for more than a year. Apartments also took advantage of this location and decided to build right behind the gym, causing it to be even more crowded. It also closes early on weekends.

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★ 4

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★ 5

I've been a member of this gym for about three years, and while it’s not perfect, it’s solid compared to other gyms in the area. I don’t agree with some of the recent comments claiming the gym is “going downhill.” The facility is consistently clean whenever I’m there, and equipment issues are rare—only a couple of times have I seen machines out of order, which, given the heavy usage, seems understandable. Repairs are handled promptly whenever needed.

Regarding the sauna, yes, I miss it too. However, the real issue was that some members consistently ignored the rules, causing repeated damage. Despite the club’s efforts to encourage responsible use, the damage continued, and I understand why they decided to stop constant repairs. From what I hear, they’re even testing a new commercial infrared sauna at another location.

The staff has always been positive, respectful, and supportive of my fitness journey. If you’re looking for a no-frills gym experience, Planet Fitness offers that for $10–15 a month. However, for the features and quality LA Fitness provides, I find the current membership price entirely reasonable—even if towels aren’t included!

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★ 5

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★ 1

I’ve been a member of LA Fitness for 5 years now, and for the past year, the sauna has been out of order. This is completely unacceptable, especially for a gym that charges premium membership fees. Despite multiple complaints from myself and other members, nothing has been done to fix it. This lack of attention and disregard for members is concerning and very disappointing. I will be canceling my membership and switching to a gym that actually values its facilities and customers.

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★ 3

Solid gym overall, but don’t believe the lie about the infrared sauna ever being fixed! Was told that when i signed up over 6 months ago

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★ 1

Took them almost 2 YEARS to cancel my membership and the treatment being awful is an understatement. I work in the service industry, I know how you speak to customers and handle customer service/complaints. They treated me extremely poorly for wanting to cancel my membership; along with they tried to charge me for things I never purchased. I will never be using LA Fitness again. There are so many better options out there. Please make sure you look into the gym you want to go to so you don’t end up like me, paying for a membership because certain people don’t want to do their jobs.

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★ 5

I love that it
is so clean!!!

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★ 4

It's a pretty decent place!!! The staff are nice

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★ 4

My favorite gym that I've been to. Just have to get there at the right time. 5-8 pm is usually packed.

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★ 1

BEWARE, Paul is calling account holders at various other locations falsely stating you have a small balance and asking for your credit card number again this location in Texas is unethical and should be prosecuted for fraud! terrible just terrible

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★ 5

Woweeee!!! Fun, friendly space that I like visiting.
Thank you

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★ 3

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★ 1

Saturday 9 am Aqua fit class was awful. The instructor is Bea was lame and unmotivating. She was hardly understandable to begin with. I was in the class for 30 minutes and hadn't done anything intense or invigorating. Barely a workout and I became discouraged. As a former instructor for 12 years I expect a workout with in the first 15 minutes. I gave this gal 30 minutes and never increased my heart rate or anything intense. Total waste of time. She needs to be replaced with a confident, motivating, and well versed in aqua. Do not go its not worth your time. Got to the I-45 location for a 9 am class.

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★ 5

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★ 5

Good

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★ 1

Sauna permanently closed. Charge for towels. Not what is used to be.

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★ 5

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★ 1

Been coming to this gym for a couple of years now and the quality keeps going down from poor to worse. There’s nothing special about a “signature” club. It’s nothing more than another average LA fitness location. Fix the sauna please. What are we paying for? Fix the machines. Fix the shower heads. Unclog the sinks, stop charging for towels.

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★ 4

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★ 4

This is one of the more comfortable signature clubs that we visited randomly.

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★ 5

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★ 1

Sauna has been closed for almost a year so 😭

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★ 5

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★ 4

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★ 5

Great friendly staff fantastic workout, everything is easy and the layout is perfect

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★ 5

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★ 1

I’m just not interested in playing games with payments/billing. It’s expensive and deliberately not accommodating. I’m just not having a good time.

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★ 1

I was initially thrilled to join LA Fitness, particularly due to the new location’s convenience. However, my enthusiasm has turned to frustration as I’ve encountered an ongoing issue with the sauna being out of service for over a month. Despite assurances at sign-up that any malfunctions would be swiftly addressed, my experience suggests otherwise. The suggestion to use another location 10 minutes away is not a solution I find acceptable, given that I chose this gym for its proximity. The lack of timely repairs feels misleading and has led me to consider canceling my membership to join Lifetime Fitness. It’s disheartening when trust is compromised, and at this stage, an apology seems insufficient and insincere.

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★ 1

I’m a founding member. I loved it so much for the first few years. Within the last 18 months it has become a mess. Weights and equipment not reracked or returned to proper place, people sitting on their phones on equipment while others wait. Yes, a majority of the issues are caused by customers, but staff could be assigned to resolve these problems - a quick walkthrough, etc.

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★ 5

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★ 4

I wish there were more classes with yoga and body pump. Body pump also doesn't do Les Mils.

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★ 1

I'm am a truck driver I use my membership to use showers. I drive alway the way here to find out they are are a "signature" location.. MARK SIGNATURE LOCATION ON GOOGLE so I don't waste my time and gas...not that hard in 2024.

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★ 3

Needs to change there hours

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★ 1

I’ve been a member of this gym since December 2019.

Over the last few years this gym has declined drastically from customer service, quality of equipment/amenities and overall cosmetic appearance of the gym. Not to mention cars are constantly being broken into which guest trying to enjoy their workout.

For the price you pay it’s just not worth the headache or inconvenience anymore. This gym use to be nice clean and welcoming. Now it just seems like an attempt to increase the revenue that comes in by providing subpar service.

By charging guest now for towels that once was included free with membership, the sauna seems to never be available for use, the a/c in the women restroom is always down and not working, the shower heads are missing or don’t work, the sinks seem to always be clogged and not to mention all of the dust and debris in corner of the rooms followed by “Maintenance Needed” signs on majority of the stationary equipment. I’m not saying equipment doesn’t need repairs however it seems like every other machine is down for an extended period of time I’m talking about weeks at a time plus they have this built up grim and gunk on them due to not being properly clean. Even the cable machines clamps are broken.

Complaints go unheard which ultimately lead me to ending my gym relationship with them.

If you don’t mind all of mentioned issues this maybe the gym for you. However I’ve found a new gym to calm home, and believe it or not I’ve been paying for 2 gym memberships for the last 2 years before saying yea this particular LA Fitness Signature Club isn’t living up to its standards.

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★ 1

Don’t be lazy and fix your sauna….

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★ 5

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★ 1

This place is going from bad to worse. Back in November we decided to cancel ours, membership because a lot of the machines were breaking down and they were not getting fixed. I needed to takeoff from work early because they cannot cancel the account over the phone due to club policy. three months later I’m still gotta go back because they still charging me. I am the account holder, I cancel the account, but my wife and my son are getting charged as a hold account. Please make that make sense if I went in and cancel the account.

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★ 1

Sauna not working still smh
Been almost 2 years!

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★ 3

I just joined LA Fitness. I like classes. I just notice their shower has no shower head and water pressure is very low. Sometimes I need to take shower and than go to work. It took me 20 min to be able to wash off the soap, since water pressure is so low. I think if they don’t want people use the shower they need to let people know by placing a sign. This is the Harmony location. I don’t know about other locations.

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★ 4

Absolutely love this gym. The atmosphere is great. They have great & up to date equipment. They have a cool waiting/resting area. The only thing is, the sauna has been out for quite some time now.

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★ 1

Bruh…FIX THE SAUNA. Its been out Service since July, that is unacceptable.

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★ 3

I really like this gym, I go to the gym in the afternoon and it's very clean. I would give a five-star rating, but the sauna hasn't been working for almost a year, where you can call to get it fixed.

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★ 1

I went in with my brother to make a one time payment on his account. When I did, I told them I was only helping my brother out and I only wanted to make a one time payment. I told them I wanted to make sure my cc was not linked to his account in any way. They assured me it would not be but then they continued charging me every month for six months even after I called and made it clear my card was not supposed to be linked to the account and was again told they would not charge my card again. I was not a party to any contract, have never worked out at LA Fitness and never will due to their dishonesty and fraudulent practices. I never gave them permission to charge my card more than once and was told over and over that I would not be charged again. I recommend anyone that values honesty in business dealings not do business with LA Fitness.

Edit to add details: I contacted the BBB. After contacting them with a complaint, the company refunded my money. I think it is very sad that I had to contact the BBB before LA Fitness would do the right thing. I still think they are dishonest and recommend that people avoid doing business with them.

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★ 1

Sauna has been broken for almost a year. Not sure what they offer with that extra Signature money

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★ 1

Fix the sauna or give us a partial refund

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★ 5

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★ 5

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★ 1

This is suppose to be a signature LA Fitness, the customer service and amenities don’t live up to the signature name.

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★ 1

Voy solo por la instructora de zumba que es muy buena porque antes tenían day care y ahora cerraron hasta el sauna y ya no hay Hiit 👎🏻

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★ 1

Vehicles constantly being broken into…security cameras were recently installed, which seem to be useless when you need footage. Multiple vehicles have been broken into just this month alone. Saunas have been out for months, no more HIIT classes. Staff has no idea when anything is being fixed.

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★ 1

Not only has the sauna been out for months, but half of the equipment is schedule for service. So tell me why is this a signature club??? Rip off!!!

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★ 3

Average

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★ 5

Allowed in for free, very nice awesome place

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★ 5

Clean and not very busy loved it!!

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★ 1

There is a car broken into every night

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★ 1

Don’t recommend sauna don’t work for months and cars get broken into mostly once every day

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★ 2

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★ 1

I used to love this place and even though it's out of the way I would drive the extra mile for them. However, for the price of the membership and their lack of them servicing their products is unacceptable. Their sauna has been broken for almost half a year now and no sight in it being fixed. One of the reasons i picked this gym was because of the sauna. At this point I am going to have to venture out to other gyms. FIX THE SAUNA!

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★ 1

Well, if you like to stare at yourself and play with your phone at a workout station, then go to this gym at 99 and Rayford. Have fun working out between 430 and 630pm.
If you want to go to a LA Fitness and get a workout and see other people working to make a change, go to the one on 45 feeder just before cypresswood- West side of 45

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★ 1

Sauna has been out of order for months! Originally didn’t have to pay for towel service, now all the sudden there is a fee for towel service? Lots of broken equipment, and equipment with rips and tears. The only thing going for this gym is location and they keep it clean. Other than that it’s going down hill QUICK.

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★ 5

Always a friendly smile at admission. Thanks

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★ 5

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★ 3

3 starts because they haven’t fix the sauna and it’s been more than 3 months.

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★ 1

Fix the sauna and stop charging for towels

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★ 1

Fix the sauna and your equipment. The gym is still too new to be having so many issues. You ask management about the issues and they just laugh about the problems and say corporate keeps them in the dark.

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★ 5

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★ 5

Clean, all equipment working and looks like a brand new club!!!

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★ 2

This gym has gone downhill in the last year. Made you start paying for towels and the Sauna has been down for months. My guess is management is slipping.

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★ 4

All the gyms that have Infred saunas the saunas are permanently Closed. I’m from New Jersey ours were closed for 2 months until LaFitness decided to closed them Permanently. Our locations had the full list of all the locations that were closed.

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★ 2

I have already cancelled membership. Sauna hasn’t worked in months, started charging for towels and so many machines are broken, including some that have been down for months. So many other better options available.

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★ 5

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★ 5

Buen gym

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★ 2

Update: =================
2months later and the same treadmill has the same "scheduled for service" sign on it. Sauna in the men's locker has been out of service for 2 months now, which means I have to drive 20 minutes away to use the sauna on 45 in spring 🙄

I see the equipment techs in there regularly yet Noone fixes this treadmill.

They've started pushing some service that seems to be a push to charge folks more but can't keep the equipment working?

Dropping rating to 2 stars.
========================

They really need to get the treadmills faster in this place there are only 2 that go above 10 and one has been "scheduled for service" for nearly a month now.

The spring location has plenty that go up to at least 12.

I have asked about this before and pretty much got the run around by the staff and the manager of the location. Sighting something about safety, but this is a gym everyone is aware of the risks of the equipment if they use it.

There are not enough of the same machines most only have 2 each, and of those only one is frequently working.

The sauna isn't hot enough needs to be at at least 150° but it fluctuates between 125 and 135.

It seems they are charging for Towle service now which I never use anyway but that was definetly on of the perks they touted when they sold me the "signature" club membership.

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★ 5

For the first impression it’s a well organized and clean gym 👏

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★ 1

Me encanta el lugar, lastima que el hombre de la entrada está peor que guarura de un antro, comparto membresía con una amiga 🙄 y no nos deja pasar si no estamos juntas.
El sauna tiene 2 meses sin servir, eso no les molesta.

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★ 3

When is the sauna going to be fixed. The thing has been “out of order” for like 2 months now. It’s not some low end gym. fix the place that plenty of people pay for. Especially the Sauna it’s like a core thing in a gym….

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★ 1

Towels have been included ever since we started our membership. All of a sudden, they put up a sign that stated towels would now cost $10.00 a month. That sign went up right next to the sign stating that the saunas would be out of order until further notice.

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★ 3

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★ 4

My review is based on website only. Navigation of site is pretty user friendly. Pricing for amenities seems fairly reasonable. Planning on signing up here in the near future to see what this establishment has to really offer. Will update review with in house experience once I do.

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★ 5

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★ 1

Typical commercial gym

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★ 3

Overall gym is good but it cost too much for equipment not to function properly

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★ 5

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★ 2

I liked the environment but it needs to update some machines, add the hit trust machine will be great since many of us are looking to do glutes, it would be good if the pool was deeper and add a racket ball court, the fitness signature is supposed to be better compared to the one regular fitness, however, this establishment still has a lot to improve and something more important, the workers at the entrance should be more friendly..... I'm not happy with this establishment, but it is the one closer to us, It is the reason that we are thinking of changing gym.

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★ 2

Air wasn't working 😕

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★ 5

I like this location much better than the one on I-45. This one on 99 at Raford is newer and much cooler.

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★ 4

Clean and the staff is awesome. My only complaints are no Heavy Bag and missing several pieces of essential equipment. Other than that Great gym!

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★ 1

This place is unnecessarily cold even in the winter it discourages to workout you cannot even get a good sweat

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★ 3

Already been on fall side lately an now gonna have nerve charge for towels:/ prob time switch gyms

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★ 1

This sign just showed up saying they are charging for towels now. I was told when I bought my membership that towels were included as part of being a "Signature" club.

Interesting move with all of the other gyms popping up in the area. Don't waste your money at LA Fitness. Go to 360 Apex, F45, Hot Worx, or any other close gym that cares about offering their members true amenities instead of trying to nickel and dime them.

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★ 5

Great

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★ 5

Staff is nice and the selection of equipment is good. Wish there were courts to play some ball, though.

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★ 5

Signature location , nice layout , busy but not overly crowded , could use another leg press machine .

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★ 5

Excellent gym, due to its location where I am staying, in the jacuzzi and sauna, after an hour of swimming in the pool

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★ 5

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★ 5

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★ 5

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★ 4

SAUNA NEEDS TO BE HOTTER! It's literally not hot at all. Every other lady in there always says the same thing, so it's not just me. Besides that the gym is awesome, good machines, weights, etc. Please increase sauna temperature for the ladies! Thank you 😊

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★ 3

Good facility. Waaaaay too many high schoolers huddled around needed equipment for long periods of time.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

Great place 👍🏻

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★ 5

Love this place..
Take the pool class..tues ...thurs at 6..sat at 9
Full body workout

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★ 4

Good gym equipment is well maintained and pool is excellent. Air is a bit cold with all the fans but not a prob with me,

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★ 4

They were very polite and very helpful with providing information regarding their memberships. We will be going in later this week to register for our membership

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★ 5

Pretty good

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★ 5

Very CLEAN Gym. Which is a very big concern nowdays! The staff is very friendly and motivating. The Personal Training Director Jordan Was Very Friendly and Helpful with any questions about working out & nutritional information. Highly recommend this gym if you’re serious about changing your body!

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★ 5

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★ 4

I really like this location. 100% better than the location on Kuykendahl and 99. It’s clean, the machines actually work, and it’s a good environment so far. The only things I wish they’d do more often is: 1 figured out why the pool area windows sweat so much. It looks kinda gross. Maybe bad ventilation or something. 2: clean the floor in the sauna. It’s black, sticky and looks terrible. But really..I wouldn’t let those two things deter you from going here. Would recommend.

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★ 3

Good location and has the equipment/free weights section to get the job done. There are a lot of unsupervised high school kids (mostly boys) that just hang around, goof off, and take up a ton of space loitering. They get rowdy and knocked me over while I was using a cable machine once. Also lots of teens cuddling and making out between sets. Otherwise, it’s a clean gym with a decent selection of weights and cardio machines.

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★ 5

This location be popping! Come here if u want to motivated by really strong guys and girls. The classes here are huge and the instructors are amazing

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★ 1

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★ 5

All staff pleasant, courteous and efficient. The staff keeps neat and clean building and the parking lot and we'll.

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★ 5

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★ 4

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★ 5

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★ 5

This is probably the nicest LA Fitness location I've been to.
Clean (i saw the cleaning crew diligently cleaning the locker room and bathrooms), wasn't too busy even at peak time, and lots of free weights and equipment.
I love the cool A/C, who ever installed that needs to do the Greenway Plaza and TX Med Center locations... their A/C have been broken for months.
The sauna uses infrared heaters which is something I hadn't seen at LAF before.
The vibe in the gym was friendly and mostly experienced gym goers (they rerack their weights!).
Parking area is well-lit... and although there wasn't any security guard that I saw, you can at least see the parking area well enough through the windows in the gym.
I'll likely be going to this location more often.

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★ 2

Sooo sick of people sitting on the limited (only one of each) glute and thigh machines, I’m starting my own gym. This is crazy. Men especially please get off your phones or get off the machines. You’re wasting your time and mine!

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★ 5

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★ 4

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★ 5

Excellent gym, variety of exercise machines and weights, spacious, order and cleanliness. Cardio machines, cycling area, sauna, pool, bathrooms and HIIT area. Specialized coaches, flexible hours and children's area....

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★ 2

It’s a good overall gym but if you plan to sweat don’t come here it’s always cold. They have every fan on possible all the time. The AC is always on. I’ve heard a lot of people complaining that it’s always cold and have told the front desk but they dont do anything about it. I don’t think I’m gonna stay with this gym.

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★ 3

The sauna is not hot at all

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★ 4

Wifi never works

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