★ 2

While this gym is very nice it has one very fundamental problem that makes this place tough to give a higher rating. When I go to the gym that is the starting point for my day. When I’m finished I shower up and start my day. This was my first visit to this location, but I have been to many of the lifetime locations in Texas. This was the first location I have been to where the water pressure was so low that it was difficult to get fully rinsed off. I brought this to the managers attention and was directed to someone named Carlos. I showed him the problem and he gave me several explanations. First he said they were having trouble with the city back flushing lines in the area. Then he said the pressure was normal and within the specification for a lifetime gym. Of course I knew this to be inaccurate because of my experience at other lifetime clubs. Then I suggested a different showed might help and he stated that the shower heads were specified by lifetime. Again, I have been to several different locations and they had different shower heads. I didn’t really buy in to what I was being told by this gentleman. When you’re paying almost 180 dollars a month for a membership the least you should expect is decent pressure in the shower so you can get appropriately rinsed off. I also do not being brushed off by staff with ridiculous excuses. I’m a facilities engineer and I am fully aware of the systems required to operate a building like this. Please try harder lifetime.
Update: I received one of their benign responses. No solutions, just platitudes. I also forgot to mention all the dirt at the bottom of the pools. It was in every lane. It looked like they were using a sand filter and that filter was passing sand into the filtered water supply. If it wasn’t sand then I shudder to imagine what deposited so much gunk at the bottom of the pool. Just disgusting!

Source: Google

★ 5

Lifetime Baybrook has developed a fantastic pickleball program. Coach Aaron and his coaching staff are very talented. We have benefited through the drill classes, open play, and private lessons. They have a variety of Leagues to participate in for all ages and skill level. The coaches are truly there to help each one grow in their game. Great place to make friends!

Source: Google

★ 5

My spa treatments were exceptional. Devin is highly skilled in facials. Lauren in massage. I left feeling like a pampered princess! Make that Queen!

Source: Google

★ 5

Went here as a guest as I was visiting for work. I went and tried a 30 minute back massage by Angela, which was absolutely phenomenal. One of the best expedited massages I’ve had in a long time. Whitney Was very friendly, checking me in and making sure that I was satisfied with the service. Missing the Texas Southern hospitality.. Five stars, definitely would come back here. 🙌🏼

Source: Google

★ 5

I started coming to Life Time Baybrook with my dad to work out and started to play pickleball. Everyone here has been super friendly and welcoming — especially for beginners like me. The staff and players make it really easy to jump in, learn the game, and have fun while improving.

The community here is what makes it special. Whether you’re brand new or already know how to play, it’s a great environment to grow and enjoy the game.

Source: Google

★ 5

Life Time Baybrook is truly special!

Aaron, the head of the pickleball department, is absolutely exemplar. He’s the one who introduced me to pickleball and to this incredible community of Lifetime Baybrook players. It’s such a welcoming and competitive environment — with leagues that fit all levels of play. From the morning open play sessions to the evening leagues, everything is well-organized and a ton of fun.

The facilities are top-notch, and I can’t say enough about the staff. Zayne, Linda, Hayden, and Josh all make you feel genuinely seen and valued — not just another person walking through the door.

I originally joined Lifetime for the gym and amenities, but pickleball has become one of the biggest reasons I love coming here. Huge thanks to the entire team for making it such a great experience every single day!

Source: Google

★ 5

Robert did an excellent job cleaning and organizing the men’s locker room. Everything was spotless, well-arranged, and smelled fresh. His attention to detail really shows — the space looked wonderful and welcoming. Great work, Robert!

Source: Google

★ 5

Listen, Courtney T. can’t undo all your life mistakes, BUT she absolutely can make a few hours of your week suck a little less. Yes, it may be hard to believe that it’s possible but that’s how INCREDIBLE she is at delivering unrivaled miracles to lost souls like you. Seriously, endure the pain and discomfort today SO THEN you can enjoy the hunniessss tomorrow! Y’all will go from Frankenstein into FrankenFINE in no time! SIGN UP NOW!
#BestPersonalTrainerInTexas #ThisWasNOTaPaidSponsorship

Source: Google

★ 5

I love this gym! Everyone takes such good care of me and my infant daughter! I especially love the book club hosted by Jules :) the books are always awesome picks and everyone is so friendly and welcoming!

Source: Google

★ 5

Great gym! I especially love the book club. Thank you Jules for setting everything up and making it special!

Source: Google

★ 5

The cleaning team is so great! I once got to dip in the hot tub and visit while traveling to TX, and the cleaning staff were so welcoming and were cleaning like their life depended on it!

Source: Google

★ 5

Lifetime baybrook pickleball program is great. The staff is very attentive . They have weekly leagues and they always have food, drinks and music which makes the experience that much more enjoyable. The open play is good and the facility is clean and maintained.

Source: Google

★ 5

I play pickleball here and the staff that handles all of the league's and open play are top notch, they are always very helpful and really make playing there enjoyable. Any issues we have get addressed quickly and they are always asking for our opinion on ways to improve the programs. The only issue is they need to cover their outdoor courts, other than that great staff and facility.

Source: Google

★ 5

such a cool place. the cleaning crew is always so friendly

Source: Google

★ 5

shoutout to the operations managers omar and leyda! they do an amazing job making sure the club runs and looks amazing :)

Source: Google

★ 5

Great location for pickleball

Source: Google

★ 5

Wonderful staff, clean and professional
A small shout out to a young staff member, chris. Wonderful smile tremendous help ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Such a clean and organized environment, I can tell operations is working hard!! Keep up the good work!

Source: Google

★ 5

Great place! Love the Spa amenities, Angie is great!

Source: Google

★ 5

S/O to an amazing worker LuVonda Caldwell...thank you for your hard work and dedication (facility Operations)

Source: Google

★ 5

Shot Out to LuVonda Caldwell...she is an amazing worker and very professional...thank you for all you do (facility Operations)

Source: Google

★ 5

Shoutout to LuVonda Caldwell in facility operations, she’s an outstanding worker very professional and very kind.

Source: Google

★ 5

The pickleball staff at Lifetime deserve a standing ovation! and maybe a trophy or two. From day one, they’ve created more than just a place to play; they’ve built a true community. Whether you’re a seasoned player or just learning how to hold a paddle, they make everyone feel welcome, supported, and part of the crew.

A special shoutout to Linda, who is the heart and soul of the courts. Her kindness, patience, and infectious energy set the tone for everything. She remembers names, celebrates wins (big and small), and somehow makes every session feel like a reunion with friends. Linda doesn’t just run a program, she cultivates connection.

Thanks to this team, pickleball has become the highlight of my week. If you’re looking for great games and even better people, this is the place.

Source: Google

★ 5

Toured this club today and everything looked clean and well taken care of. There were workers cleaning and stocking towels the whole time

Source: Google

★ 5

The cleaning crew was fantastic and very helpful while I was there. I was very appreciative of the quality service

Source: Google

★ 5

Love this gym!! The facilities operations team is 10/10

Source: Google

★ 5

Love the variety of amenities available at this gym! I tend to get bored easily and this gym helps me with that. Shot out to Robert who helped me when I needed some toiletries even though he’s not assigned to the female section. Very courteous and with a smile!

Source: Google

★ 5

Lifetime is an amazing gym! Caitlyn is always willing to help with training, and the InBody machine.

Source: Google

★ 5

I’m at a wonderful young lady that was very helpful. Her name was Isabella and there was an issue in the locker room which I strangely enough happened to walk straight into her to ask her a question and she eagerly told me that she would take care of the issue! She Politely asked me if there was anyone else in literally the locker room and I told her not. She came out in about a minute and told me she fixed the issue and asked me if there’s anything else That I can do for you, sir ? It was a moment for me that was just refreshing to see a young lady, so polite, professional, and energetic that definitely solidified my need to stay with lifetime fitness!

Source: Google

★ 5

The operations team is amazing :)

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★ 5

Had a great massage today and overall enjoyed the experience/ the consultation integrated during the massage

Source: Google

★ 5

Great place to workout and play pickeball
Enjoy meeting with friends for coffee and fun events. Instructors are helpful and well prepared for their classes. People that work in the Cafe are friendly and ready to take your order. Place is always neat and tidy.

Source: Google

★ 5

The pickleball leagues are great! They have great people and even better snacks/drinks!

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★ 5

The Lifetime at Baybrook is an amazing facility that brings pickleball to a whole new level full of energy and welcoming fun for the veteran to the novice.

Source: Google

★ 5

Love the pickleball leagues!

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★ 5

Beautiful facility!!
Super fun pickleball leagues and great community!! Definitely check it out!!!

Source: Google

★ 5

The pickleball department is absolutely amazing! The staff is friendly, organized, and always brings great energy to every event.

Source: Google

★ 5

Amazing pickleball department!!! Great staff and even better leagues and mixers!!

Source: Google

★ 5

Gotta love the pickleball department, always providing a top notch experience from the one on one lessons to the mixers and leagues.

Source: Google

★ 5

Courtney is amazing! She helped me through so much not only physically but mentally also! She has helped me believe in myself, she has helped me reach so many fitness goals! Training with her turned into a friendship! So grateful for her expertise! I have had chronic back pain for years & she has helped me strengthen my core & glutes, & I feel so great! She always tries to find out the why behind anything that's causing me pain. Thank you Courtney! Love training with you so much!

Source: Google

★ 5

Kaleb S. at Life Time spa is an excellent massage therapist. He does wonderful work. I am fully relaxed and have all the knots in my neck and shoulders and legs worked out. I can’t recommend him enough! Run don’t walk ,to get a massage from him ASAP.!!!
Extremely satisfying customer, Ray

Source: Google

★ 5

Lauren At the spa was absolutely amazing!! She helped release so much tension before my spartan race. Will definitely be coming back

Source: Google

★ 5

The trainers at Lifetime Baybrook are awesome! If you’re looking for a personal trainer I highly recommend Brandy Lufkin for the best guidance and instruction to meet your goals. I trained with her for some time and can guarantee she’s beyond knowledgeable and professional in her craft. Brandy is also a beautiful nice person and makes your time at the gym fun and rewarding at the same time.

Source: Google

★ 5

I love this gym, everyone is so friendly and it’s always clean. I started coming last year, and there’s so many perks-I love the pool and steam room especially. They have a salon, outdoor and indoor courts, chiropractor, private class rooms for additional classes and a cafe just name some of the amenities.
I worked with a personal trainer for a couple months as well, Courtney. She’s the best and absolute NICEST PERSON EVER!! She’s extremely knowledgeable and helped me a lot in gaining confidence using the gym equipment which was a big hurdle for me. Definitely recommend her if you’re looking for a trainer to work with.

Source: Google

★ 5

The best thing about Lifetime is the variety. Between yoga, swimming, tennis, free weights, etc.- you dont get bored!

The facility is always clean-which is great because I use the showers.

In all honesty, they do have a lot of problems with the sauna/steam room/hot tubs being out of service... which is a bummer.

I have to shout out some amazing people- including Judi- the first yoga instructor who made me actually like yoga! Brandy and Caitlynn- who are great trainers and stretchers. Zach- a great Alpha instructor.

There is another gym close to my house but I choose to stay at Lifetime.

Source: Google

★ 5

Good facility with lots of space and equipment, and everyone is very friendly. The personal training team is incredible. Brandy and Maureen are awesome trainers! They are always helpful and responsive, and cater to every client's needs. I highly recommend them!

Source: Google

★ 5

My trainer Brandy L was fantastic. My daughter and I trained together with her and she did such a great job tailoring our workouts to meet both of our needs. She helped us both in the gym and with nutrition. We had an amazing experience!

Source: Google

★ 5

Courtney Lewis is the absolute best trainer. If you choose her, you are in great hands. I learned so much from her and gained an incredible friend along the way. I wholeheartedly recommend her for training.

Source: Google

★ 5

“I had a wonderful experience at the Lifetime fitness locker thanks to Bella at the operation ]. She always keeps everything spotless, and her attention to detail is fantastic. She’s friendly, professional, and really goes above and beyond to make sure everything is in top shape.
A fews times, I lost some clothes in the locker room and Bella always make sure she find its for me .
Bella is so nice and I am so grateful for her being there !!

Source: Google

★ 5

Dulce is always happy to help and has a great attitude. She’s my favorite! Love this gym and the great vibes Dulce brings to the atmosphere

Source: Google

★ 5

Dulce is the sweetest staff member I’ve ever encountered, she is always greeting me with a smile. I trust that I am in good hands with her there

Source: Google

★ 5

The pool is my favorite feature, my kids always have so much fun. The lifeguards even give them some goggles and toys to borrow

Source: Google

★ 5

Amazing gym filled with amazing people! Especially Kiarah with the aquatics department as she’s extremely helpful and patient with all of my questions!

Source: Google

★ 5

Visited a couple of times at the Baybrook location to attend Sydney’s cycle class. I am OBSESSED :) Her energy and enthusiasm throughout is contagious and it’s insane how she keeps it till the very end! Highly recommend to anyone who is open to trying cycle.

Source: Google

★ 5

This place is always so clean and you never have to want for anything, everything is always where it supposed to be.. Bella in operation is always so kind and generous no matter how many questions you have she will answer them. This place is worth it

Source: Google

★ 5

I am doing rehab with DR Seth and he is very knowledgeable, kind and professional. I did rehab with him a few years ago and was very happy with my results.

Source: Google

★ 5

I train with Caitlynn
She is just the best !
She changed my life
Brandy was a big part of my journey too.

Source: Google

★ 5

Been a member of this gym since it opened basically. It is the premier gym for the area. Overall they keep everything up to date and working. It’s been a bit of a struggle bus for the aquatics department maintaining all of the hot tubs (keeping them open) however I’ll give credit they do a decent job. The personal trainers here are truly dedicated to their craft and their clients. I had the pleasure of being trained by Caitlin a few times and she put my butt through the ringer. I’ve been working out since I was 15 and now being 32 I was confident I wouldn’t get too much out of the workout maybe some new techniques but boy was a wrong. I thought my arms were going to fall off after we were through. I highly recommend her as she listens to your goals and creates a challenging environment for your body and mind! Also the other trainers here have always been helpful when I ask them a question about form or movements. Will continue using this gym as I feel right at home.

Source: Google

★ 5

Front desk team is amazing!!!

Source: Google

★ 5

The Kid Academy team is amazing, and Veronica truly stands out! She’s full of energy, creativity, and always makes sure the kids are having the best time while staying active. You can tell she genuinely enjoys what she does. Her classes are fun, engaging, and the kids leave with big smiles every time. It’s not easy to keep kids entertained and excited to come back, but she makes it look effortless. Highly recommend this gym just for the Kid Academy experience alone!

Source: Google

★ 5

Love the facility. Great place to work out and work FROM. I have used their cubicles for work several times.
The kids academy also has great staff like Mimi. She is super sweet and does wonderful with the infanfs and other kids.

Source: Google

★ 5

Lifetime is my home away from home. I love everything, including Mocha Madness shakes with expresso & peanut butter added! Thanks to Kevin, Thomas, Courtney, Dr. Seth, Eva, Melanie, Misty, Jennifer, and many, many others who make the Baybrook Lifetime Gym a special place. Yes, you're draining my bank account, but it's been worth every penny. Thank you.

Source: Google

★ 5

Just visited Lauren today in the spa at Baybrook Life time Fitness for a full body deep tissue massage for 80 minutes. It was exactly what I needed. I work out hard 3-4 days a week for 1-1/2 hours each time. In just one session she took care of every issue I was dealing with. I’ve had hundreds of massages in the last 20 years. And she ranks very high on my list. A must try for anyone. I will definitely add her into my routine.

Source: Google

★ 5

My husband and I just had a massage done by Lauren, She was truly amazing. She hit all the spots that were hurting. When We left I had so much more mobility, and the pain was gone! She is new to the spa that has worked many years in massaging, and it definitely shows we will definitely book more time with [[. Lauren ]] Thank you, Lauren !

Source: Google

★ 5

The pool space seems to have a great atmosphere, never had any issues with the team or space! Hannah and her team are doing a great job!

Source: Google

★ 5

Sydney Ramirez is an incredible Membership Concierge at the Baybrook Life Time location — always professional, welcoming, and genuinely helpful. She goes above and beyond to make every member feel valued and taken care of.

On top of that, her cycling classes on Sundays and Wednesdays are amazing! Sydney brings such great energy and enthusiasm that the whole room feeds off of it. Her playlists are motivating, the workouts are challenging but fun, and everyone leaves smiling (and sweaty!).

It’s rare to find someone who’s equally great at both customer service and coaching — Sydney truly stands out and makes Life Time Baybrook a better place. Highly recommend taking one of her classes!

Source: Google

★ 5

The Baybrook Lifetime has the best Concierge desk. Sydney Ramirez is always very friendly, professional and greets you with a smile. Love her energy. And it’s an added bonus that she teaching cycling classes there as well. Her classes are always so fun. She is an awesome instructor and you can tell everyone really enjoys her classes.

Source: Google

★ 5

Sydney Ramirez at the Baybrook location is phenomenal …friendly, professional, informed and helpful. She provided great info on available classes and products. Spin class was amazing, fun, and just the right amount of challenge and motivation. Loved my experiences!!

Source: Google

★ 5

Great facilities and swimming program. My kids have done lessons and competitive swimming here for years. They learned quickly and the swim team offers plenty of meets and great coaching. Very attentive and professional coaches and staff.

Source: Google

★ 5

Highly recommend the swim team at Baybrook! They offer a lot of one-on-one attention to swimmers and focus heavily on not only speed, but technique and overall athlete health. Coach Hannah does great with the team!

Source: Google

★ 5

I appreciate Chelsea being able to get me in last minute to get my hair straightened!! Loved how it turned out! Very professional and provided great service. I will be back.

Source: Google

★ 5

The concierge team is amazing!!! Always helpful to accommodate any problems. Sydney is always a bright and good energy employee. Truly the face of BAYBROOK LIFETIME!

Source: Google

★ 5

Great gym, amenities and facilities. The aquatics program is fantastic. My kids do swim lessons and swim team here. The coaches are skilled, dedicated and treat them really well. Would definitely recommend.

Source: Google

★ 5

Courtney is amazing at what she does! She truly cares about her clients. Lifetime is lucky to have someone so passionate at what she does. 🌺

Source: Google

★ 5

I’ve worked out on my own for years, but the progress I’ve made since training with Caitlynn at Life Time Baybrook has been on another level. She brings great energy, keeps every session focused and challenging, and knows how to tailor workouts to push me just the right amount. I’ve seen noticeable improvements in strength and form, and she’s helped me stay consistent and motivated. Highly recommended for anyone serious about seeing results and actually enjoying the process!

Source: Google

★ 5

Very clean facility! Lots of equipment.
Joe and the ops team do a great job!

Source: Google

★ 5

The front desk is so nice and helpful lately that I had to leave a positive review. Thanks LifeTime Baybrook for the positive vibes.

Source: Google

★ 5

Training with Caitlynn at Life Time has seriously changed my life. I started working with her in February 2025 hoping to turn around my Type 2 Diabetes and just get healthier overall. Thanks to her guidance, I’m right on track — plus, I’ve dropped my visceral and body fat and added more muscle than I ever thought possible.

Caitlynn really knows her stuff and is always focused on safety and making sure I use proper form, which helped me overcome old shoulder and knee issues. I’ve gone from never working out to competing in Hyrox and DEKA Strong events, finishing fun runs, podiuming at my first triathlon, and even learning to swim, all under her tutelage.

At 52, I honestly feel like an athlete for the first time, and that’s all because of Caitlynn’s encouragement and support. If you’re looking for a trainer who gets real results and truly cares, Caitlynn is awesome — can’t recommend her enough!

Source: Google

★ 5

I came here and was serviced by Jasmine… and let me just say TOP TIER SERVICE! greeted with a smile and received exceptional services from her. She is now my go to for all things mani/pedi. Thank you sooo much Jass!

Source: Google

★ 5

I was interested in what the experience would be like if I became a member at lifetime fitness. I was able to take a tour of the gym one day and I was greeted by one of the employees Chris Cantu. He was a very welcoming employee and made lifetime fitness feel like a community. When he saw my dance bag, he told me there was a dance room with mirrors that I had to check out. He showed me the dance room and told me all the benefits the gym has to offer. I will definitely be going back because of him.

Source: Google

★ 5

We’ve been going to Lifetime for over 2 years…we love this place. In these past 2 years we’ve utilized many of the perks the gym has to offer and also doubled down on our commitment to ourselves by working with trainers. I’ve been fortunate to work with 3 amazing trainers who have been so supportive. I currently work with Caitlynn who has been creative in her approach to my training because I have terrible arthritis in my knees, but we still get after it and I lift heavy. I didn’t know I was as strong as I am until she pushed that weight up and showed me what I’m capable of 💪

Source: Google

★ 5

I am currently and member and have received exceptional advice from Caitlyn. I have been working with her through my journey back into fitness. I have been working with her for the last 5 months and I went from beings sedentary to loosing 35 lbs and now training for a half marathon. She has been very encouraging and kept me on track with my goals. I have been able to incorporate classes, sessions, yoga to my workout plan and I’m ecstatic about the results. Can’t wait to continue working with her as I feel like my fitness goals are now within reach. If you are looking for a personal trainer that is invested in her clients and keeps you accountable set up an appointment with Caitlyn Sutton…she is the best!!!

Source: Google

★ 5

I have been working with Caitlynn S on the personal trainer team for some time now & can highly recommend her. She focuses on helping me to define & achieve my goals. She definitely pushes me harder than I would push myself & that was something I needed along with structure & accountability. The gym itself is spa-like with wonderful amenities.

Source: Google

★ 5

I joined in September and I love it. I haven't been to a gym in forever, but I felt perfectly at home. Then I started with a personal trainer, Courtney Tamborello, and wow!! I haven't been able to stand up from and armless chair in 20 years and now I can. It's been life changing. She's so encouraging and, "gets me out of my head" showing me what I can do with work.

Source: Google

★ 5

Please add a printer to the in-body machine. I cannot give enough praise to my personal trainer, Keith, and the staff who keep the men’s locker room so clean
, which is a significant reason why I come here. Otherwise, the location is fantastic.

Source: Google

★ 5

Gym was nice and clean. Met an employee. Her name was Isabella from operations she helped me out. Very hard worker and she was very pretty.

Source: Google

★ 5

Great job Juls & the entire Operations team! We appreciate how clean you keep everything.

Source: Google

★ 5

Very clean facility thanks to Katharine and the operations team.

Source: Google

★ 5

Love working out here. Great facility. The people at the front desk always have a smile on their faces and are always ready to help with any questions!

Source: Google

★ 5

great experience, very clean, had been greatly helped by a nice lady named jules.

Source: Google

★ 5

Super nice and super clean! The support staff, especially the young lady, I believe her name was Jules, were polite and courteous.

Source: Google

★ 5

I’ve been a member here for about 2.5 years and I have really loved all the new improvements this year.My trainer Julius is fantastic and I love this place.

Source: Google

★ 5

Always have the most amazing and relaxing time at this spa! Literally if I’m having a bad day and in need of a pedi or mani, I look forward to going here because I leave feeling great! Shout out to my girl Jass the best nail tech! Super sweet and attentive to her clients. 🫶🏻 Also the front staff is always so sweet and welcoming :) definitely recommend if you’re in the area.

Source: Google

★ 5

I love this lifetime location! It’s so clean and up to date. They have a wonderful facility operations team, especially Jules, who helped me at my last visit. She was very helpful and kind.

Source: Google

★ 5

The life time pool team was very very nice they always make it a pleasurable experience for me they always make sure I have what I need and it’s very clean and always nice out there

Source: Google

★ 5

My experience at life time was amazing from start to finish . Had my nails done and the experience was a ten out of ten . The staff was incredibly welcoming and attentive, creating a peaceful atmosphere that made me feel miles away from the gym floor. My technician did a beautiful job on my nails, paying close attention to detail, but what really stood out was the level of care and personal service. I left feeling completely pampered, with beautiful nails to show for it.

Source: Google

★ 5

My experience at the Spa was amazing, staff was kind and very knowledgeable about the services and products. Everyone complimented my nails. 10/10 recommend

Source: Google

★ 5

Had the best experience at this location. Leyda and Bella definitely helped me alot with getting to know all about the amenities. Definitely would recommend going to them if you need anything!

Source: Google

★ 5

This place is Amazing. I was very impressed with the cleanliness and order.
The locker rooms are beautiful. Very clean and smell great.
I spoke with the Assistant Manager of Operations, Leyda. She is very detailed oriented and makes sure guests have what they need. Leyda was amazing. Her team does a fabulous job making sure everything is taken care of.
They are what makes Lifetime Fitness a great place to workout and relax.

Source: Google

★ 5

“Ashleigh is the best part of the early morning at Life Time! She’s always at the front desk greeting everyone with a smile. Kind, helpful, and encouraging — she truly makes starting the day at Life Time a great experience.”

Source: Google

★ 5

Juls and her team are great! They keep Life Time running behind the scenes to ensure the gym is always clean and ready for use! 10/10.

Source: Google

★ 5

Juls was super kind and helpful! I will be returning

Source: Google

★ 5

I just have to give a shoutout to the amazing front desk staff at my gym—especially Ashleigh! She is the sweetest! Every time I walk in, she greets me with so much energy and positivity, it instantly sets the tone for my workout. She’s funny, welcoming, and always hyping everyone up, whether you’re just coming in or heading out after a tough session. I don’t know how she manages to have that much energy in the mornings, but it’s contagious in the best way. She makes the gym feel like such a friendly, motivating place, and I’m so grateful for her!

Source: Google

★ 5

I’m so happy with Lifetime- they accommodate all of my family’s needs. From the workout area, to the cafe, and kids club! Everyone there goes above and beyond, especially Ashleigh at the front desk. Her attitude and smile is so contagious, she always addresses our family by our names and gives us a warm welcome every time! Highly recommend this gym to everyone I know.

Source: Google

★ 5

The healthiest thing any of us can do is work to take care of ourselves. My trainer Courtney truly is part of my care team, making sure that I am doing the exercises that will benefit me the most for both in reaching my immediate and long-term goals.

Source: Google

★ 5

Absolutely love this place- it’s my second home! You get what you pay for from the greetings upon entering to the helpful demeanor at the concierge desk to the trainers and class instructors. And did I mention the breathtaking locker rooms? The eucalyptus steam room is one of a kind. The showers are always clean and stocked with necessary items. I really appreciate everyone making me feel welcomed- Ashleigh at the front desk is so friendly and nice! So happy she’s now instructing classes as well. Such a valuable asset to the team! I love LT as a brand but the team members here are why I keep coming back. And my gym friends of course!

Source: Google

★ 5

If you’re looking for a trainer who is motivating, knowledgeable, and fun to work with, go see Courtney at Lifetime. She’s amazing!

Source: Google

★ 5

This is the best location. My son loves their swimming lessons because of the amazing instructors and staff!

Source: Google

★ 5

I have taken classes with Vincent P and he is a great instructor. Will keep taking classes with him.

Source: Google

★ 5

I enjoyed my class with the instructor, Vincent. Easy to follow his prompts. Will be taking more of his classes.

Source: Google

★ 5

“I love coming to Lifetime! One of the things I appreciate most is the amazing concierge staff at the front! Ashleigh, always welcomes us with a smile, greets me and my kids by name, and even takes the time to ask about our day or what class we’re heading to. On top of that, Ashleigh is an incredible coach and motivator—her positive energy carries into the gym and inspires us to do our best. That personal touch makes us feel truly valued as members. It’s such a great way to start a workout and makes the whole experience even better!

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★ 5

The aquatics team is seriously the sweetest group! Leah is so patient and fun to be around, Mia is always supportive and kind, Tati brings such good energy and makes everything more enjoyable, Amy and Mia T are both super caring and attentive, and Kiarah is such a great leader and always brings positivity. They’re all so nice, funny, and sweet—it honestly feels like family being around them.

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★ 5

This is my fav lifetime location!!! Mia S is always so good with my kids, they love swimming classes with her. Leah is also very sweet and always so helpful.

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★ 5

I’ve been to several LifeTimes in the Houston area, but this one stands out for cleanliness! The Baybrook Ops Team always keeps the gym in top shape! Specifically, Chris goes above and beyond. His consistency, work ethic, and positive attitude don’t go unnoticed. Whether it’s handling unexpected challenges, stepping in when extra help is needed, or simply making members feel welcomed, Chris sets the tone for what great service looks like. He’s someone I really appreciate seeing around the gym! :)

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★ 5

The kids academy at lifetime is truly the greatest part of my membership. Knowing the kids are in amazing hands, with engaged team members is why I come back!

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★ 5

The kids academy continues to exceed my expectations as time goes on.

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★ 5

My experience in the kids academy this past month has been amazing. The instructors are engaged and my kids love to come back!

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★ 5

The front desk team is the best ever!!

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★ 5

I watch the Life Time Baybrook Ops Team tirelessly work to keep the locker rooms and Club in the best shape possible. Even when Ops has been shorthanded, they have found ways to meet the needs of members and get the job done. I’ve visited several of our Clubs, and hands down, Baybrook Ops is the best. Thank you for being excellent at what you do to give everyone the best experience! Thank you for handling so many locker lock-outs with a smile. The whole department is outstanding, but especially want to highlight the ones I see when I’m in the Club - Jayme, Leyda, Bella, Katherine, Gustavo, Joe, Robert, Cory, Gabriel, Chad, Juls, Dulce, Omar, and Riyad. I especially appreciate Leyda, Bella, Jayme, and Katherine in how they’ve gone over and beyond to assist our ARORA members around the Club and with ARORA events. Gustavo has jumped in feet first to learn about and to ensure proper workings on all of our water features - so important for many members who rely solely on the pool for their fitness. Great teamwork and ownership. Thank you Baybrook Ops!

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★ 5

The chicken was delicious and the staff are fantastic, especially Bella & Katherine.

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★ 5

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★ 5

I am absolutely in love with this gym, once I had a tour I agreed to sign up for a membership with them. I was so excited and just couldn’t wait to come here to workout. Now I am more motivated to exercise and to do the classes because of what they have here and how everything is set up.
I would highly recommend to become a member because everything about this place is so great and amazing.
5 stars ⭐️ for this gym.

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★ 1

I am very disappointed with Lifetime. The swimming pool is no longer clean — sometimes you can even see sediment at the bottom. One time, a lady told me that she never used to have allergies, but now she develops reactions after being in this pool. I have visited other Lifetime locations, and none of them were ever like this. Staff are often absent, which makes it extremely difficult to schedule lessons. I have tried many times to book a class but always failed. Their feedback system is also a joke — emails never reach the manager. It feels like they don’t really care whether you are able to learn or not. Very unprofessional and not worth the membership.

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★ 5

Veronica at the spa was amazing!!! Very knowledgeable

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★ 5

Excelent place is the best.

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★ 5

Veronica at the Lifespa is wonderful. Such a great massage! She really listened to what I needed and knew exactly how to help. I walked out feeling so much better.

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★ 5

Veronica therapist at the Lifespa is so amazing. She explains what she's doing before she does it and she likes feedback as well. I would highly recommend

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★ 1

Been a member for over three years. The recovery equipment like massage guns and normatec recovery now have to be scheduled and was told in the future it will be an extra charge. Also not available on the weekends. This was the reason I upgraded to the signature plan about 350$ a month and now benefits are being taken away.

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★ 4

Good place to work out - diverse and doesnt feel judgey. Cafe and spa are nice. I wish the showers got cleaned a little more often. Kids club has been good for us overall.

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★ 5

Had amazing massage from Veronica! She has a wealth of knowledge and experience.

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★ 1

Having classes take up the majority of the squat racks during peak hours is absurd. Can’t even use them if they’re empty.

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★ 5

Veronica was amazing and very knowledgeable about the every part of muscle. Definitely coming back in a week for 90 min.

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★ 5

Had a massage with Veronica. She is amazing. Helped a lot with my neck and glute tensions.

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★ 5

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★ 5

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★ 4

Great place to work out and the steam room is awesome. Only down side is price of membership but for everything you have access to i guess its not that bad.

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★ 5

I had a Massage appointment yesterday with Veronica. She was absolutely fantastic. She Listened to me and make me feel very comfortable. The massage was very relaxing and effective. She has a great personality. She also gave me tips on stretches that I needed to do to improve my condition. I highly recommend her.

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★ 5

Henry was amazing. Will book again for sure. Hit all the spots that I needed worked on. So relaxing at the same time. Great experience. Only piece of advice, don’t use towels that are chlorinated smelling on the face. It was not pleasant but not masseuses fault.

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★ 5

Great massage!! Veronica was amazing and extremely knowledgeable. No pain, just loose muscles. Fantastic, definitely coming back!

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★ 5

Massage with Veronica!!!!!!!🎉♥️

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★ 5

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★ 5

Had a massage today with Veronica. I have a lot of problems, tension, and pain, especially with my back, and Veronica really helped me understand the causes and habits that cause them. After our session, I felt instantly better, and she taught me stretches and exercises to help maintain a healthier body going forward. She got my tensions and knots out, but in a way that wasn’t painful like some other massages i’ve had before. She was also very kind and enjoyable to talk to, overall great experience.

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★ 5

My massage with Veronica today was absolutely amazing! She was so informative and I walked out feeling so relaxed. Fell asleep during my 50 minute custom massage it was 10/10 will be booking with her again!

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★ 5

Veronica did such a wonderful 80 minute massage on me. Looking forward to my next one.

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★ 5

Coming from the YMCA, this club experience has been fantastic. We are a family of 5 that has embraced every amenity available. From pickleball to free parents night out every Saturday night. Couldn’t be happier with our move to LifeTime!

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★ 5

Oh my gosh, what can I say? Veronica, thank you for everything. You are the best.

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★ 5

Veronica was amazing!! My back feels like new!

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★ 1

Buyer Beware — Decline in Standards Despite Rising Costs

As a longtime member of this Lifetime location—since nearly day one—it’s disheartening to see the steady decline in quality, especially as membership fees continue to rise (twice this year alone). For the premium price, the conditions should reflect a premium experience. Unfortunately, that’s no longer the case.

Broken equipment remains labeled “under repair” for months. Lockers are being improperly reserved or left locked, limiting availability. Water filters have been visibly expired for an unknown amount of time. The sauna and steam rooms often go unchecked, with no visible oversight from staff. It’s common to find dirty Q-tips, used bandages, and even protein drinks poured into water fountains and left to rot. The cedar planks in the sauna are now asphalt black—clearly in need of resurfacing and regular maintenance. Towels are frequently unavailable, with only small towels stocked on most shelves.

This is just a portion of the concerns.

Before committing to the steep monthly cost, I urge potential members to take a close look around and ask questions. I say this not out of spite, but from genuine disappointment in what was once an excellent facility. Lifetime’s standards are slipping, and as loyal members, we deserve better.

*edit*
They have an outdoor jacuzzi that has been offline for almost a year…

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★ 2

I don’t know if there’s something going on behind the scenes but they always mess up our memberships. First time, they cancelled one of my family member’s memberships completely when asked to put it on hold, second time was placing the wrong person’s membership on hold, the other time was putting ALL of our accounts on hold, and then so on and so forth. Of course they’ll help correct the issue but even with clear instructions and the name of the person, they still seem the mess it up. As much as I love going to this gym (even when too many people go), this has become a reoccurring issue and has wavered on whether or not I want to continue going here.

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★ 5

Not sure it's a gym but very nice staff very clean and really nice on the inside it has a cafe and lockers and everything.

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★ 5

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★ 5

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★ 5

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★ 5

Veronica did an amazing job with my spa session! Very knowledgeable and helped me with my issues. Highly recommended!

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★ 5

Veronica the new massage therapist from the Lifespa, is very passionate about her job and educating her clients on their body! 10/10 would recommend everyone to come in and give her a try.

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★ 2

Edit 2: lowered down to 2 stars because all squat racks are always full or reserved. Low amount of racks but so many ellipticals no one use lol. Plus I pay $200 a month for average equipment really. Look elsewhere unless you play pickle ball

Clean and nice gym BUT lockers are constantly breaking and locking people out. It happens to me and my friends daily. Need to replace. EDIT: they seem to be breaking less now.

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★ 2

This gym sucks! Almost every time I come I can never get to workout at the squat racks. The time is 4:30- 5. Everyone who works and has family has a limited time to workout and try to go to the gym to lift weights but the squat racks are always busy. The reason is: there is 3 rows of squat racks and two rows are always revered!!! Why! There is only one row left and of course, always occupied.
I understand the class sessions, but what about the normal gym goers, who can never get to do weights anymore, when the time I can have for my exercise is 4:30 to 5:30 or 6, then we all have other family or work obligations. THIS GYM SUCKS! expensive and not even get to use the most basic equipment. If you are in your late 20s or 30s and have a job and have family, you will understand my frustration!

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★ 5

Nice place👍💪

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★ 2

You only have one basketball court right now and it’s being rented out for summer camp. Most of hoopers start to come around 5pm and you let camp keep the court until 6pm. Sending an email saying “sorry for the inconvenience” doesn’t help anything. I’ve heard a few people complain about it and may cancel our membership.

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★ 4

Great gym and staff. Great equipment. The only thing that frustrates me here is that most people don’t clean their equipment after they use it.

I always clean mine. I wish they’d put up some signage or something as a friendly reminder to clean up after you’re done.

Other than that, it’s a pretty great place.

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★ 1

Rude annoying people at the cafe trying to sell overpriced junk.

Also roaches in the bathroom. Nasty and disgusting.

Don't forget to check out their "extra secure" locker in the men's change room which has been this way for several weeks

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★ 5

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★ 5

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★ 1

Since I moved back to Houston in 2023, this has been my go-to gym. I really enjoy the amenities, the cleanliness, and the wide variety of machines. However, I have to speak about my recent experience that changed my entire perspective about this gym. On 04/10, I inquired about my membership account and was wondering if I could add in my little brother to the account. An associated, by the name of Dallas, looked into my account and told me it was not possible because I have two members already over the age of 26 on the account and it is not an eligible membership anyway. Surprised to find out this information, I told him thank you and to allow me to discuss with my family and if we have further questions, we would call back. To my dismay, we were blindsided to learn that when my sister went to the gym later on that night, her membership was revoked. I was at work and had no idea what was going on, when I was receiving phone calls from my family wondering what had happened to the account. I learned from another associate that Dallas had removed the two members over 26 from my account, wrote a note "stating" that he told me he was going to remove them, and that I "verbalized" understanding. This is in no way true at all and we all definitely do not appreciate the unprofessionalism, dishonesty, and lack of communication. Had he just told me that he was going to proceed to remove the two members off the account (a simple task the Lifetime system failed to do), I would have not been as upset or had my energy/time wasted attempting to figure out what went on with the account. The days after to complain to a manager was a nightmare, since they were not in or not available. Lisa, who is his manager was unable to assist me with anything (due to system limitations) and was alarmed that Dallas did not tell me what changes he was going to make to the account. Courteousness goes a long way in the realm of customer service and currently, I am striving to locate another gym whose values align with my own and where I will not have to deal with such situations again, especially when you are paying a hefty price for the membership. To prevent these errors from happening again, I have notified the manager Lisa and have notified the Lifetime Corporate office. Also, shout out to Kellen, she was extremely patient and polite the entire time I was expressing frustration about this unfortunate ordeal!

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★ 1

I've had a great experience at the gym – it's excellent, beautiful, clean, and really well-organized. However, I strongly advise against the chiropractic clinic. their customer service is awful. They don't answer their phones and have even scheduled appointments without my permission, and charge me for a "missed" appointment.$125- when the cost of my appointments are 40, Their practices feel abusive and are completely unacceptable. What a stark contrast in experiences!

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★ 4

Dislike how an employee says “that’s not my department go ask over there”. What would it take for them to pick up the phone and call that department? 20 seconds. Or “I don’t do that, you’ll need to ask someone else”.
Small complaint. Everything else is usually great.

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★ 1

My husband and I have been loyal Lifetime members since 2020 (we signed up right before COVID hit), and while we've generally had positive experiences with LT, I feel it’s important to share some honest feedback regarding customer service, specifically at the front desk. There's usually super nice staff at the front desk to greet members, but it was different today. A young man was at the front desk, did not catch his name, but he was wearing a LT black jacket.
It was a Sunday afternoon (4/13/25 around 2pm), I greeted the front desk staff with a friendly "hi," as I always do. Unfortunately, the staff member didn’t acknowledge us, didn’t look up, and simply scanned us in with no response or eye contact. While I understand that not everyone feels energized at work, especially on a weekend, being met with such a dismissive attitude felt unwelcoming and rude. This review isn’t tied to my membership name as I value my privacy, but I felt it was important to speak up. We don’t expect over-the-top enthusiasm, but just basic courtesy and acknowledgment. A simple hello or even eye contact can go a long way in making members feel respected and valued. I hope Lifetime continues to uphold its reputation for excellence not just in its amenities, but also the experience of it's members.

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★ 5

Love everything about it very clean place price is high

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★ 5

High price but worth it. Instructors are incredible and the front desk has never NOT gone out of their way to be helpful.

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★ 1

Trash place. Trash service. Rude employees.

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★ 1

I tried calling front desk about buying a membership with lots of people and the guy working there was so rude and sarcastic. It’s a really amazing gym, but it looks like they like to hire sassy men.

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★ 2

The associate at the check in area is rude questioning my membership after 7 months, saying that I need to sign a waiver?? And taking my precious workout time at the entry.

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★ 1

Waring be ware of your car after 9 pm. Their security only works until 9 so thieves can come break into your car from 9-12 am and all they offer is to take a report and nothing else. Right in front of the gym as well

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★ 3

Had an ok experience with one of the massage therapist. I don’t know if it’s because I only booked for 50 min, however I left the session feeling incomplete and greasy. Nonetheless, he was knowledgeable enough to explain how to “never come back for a massage here ,again”. On a serious note I do appreciate the health tips he provided and the overall gym experience was superb.

Note: the difference between these LIFETIME gyms’ overall environment is based off the workers attitude, clean facilities, and CUSTOMERS who behave in a civilized/courteous manner.

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★ 5

The life cafe is so good! Our experience is always made so much better by the wonderful employees who work there. Alexis, Moriah, Emily and Rocky are the BEST! They are always cheerful and welcoming and somehow always know my order! They are always so sweet to my kids too. Highly recommend! Especially when those guys are working!!!

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★ 1

I think this the worse LT in the city in terms of running their racquet sports. I like playing both tennis and PB. There's no organized open play for tennis. They've made most of the PB players mad by using the indoor PB courts for kids tennis. 2 weeks ago they closed the indoor to reservations only and no open play. This only benefits the new PB lead by having more time for him to give beginner lessons make money. It took a meeting with the management to change it back. He was saying it was a corporate decision which was total BS. It's sad that most of the good PB players are going to leave and join Elite when it opens next month. It's sad that corporate really wants to push Pickleball but this club is so bad at it.

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★ 5

I have to admit I have felt the Lifecafe was struggling for a bit. However, lately the new crew is creating incredible experiences for their customers. My hard workouts are always capped by a trip to the cafe for the best breakfast sandwich and coffee. If I am in a rush I grab one of the amazing smoothies, the Flores Fall Founder is one of my favorites, named after its creator and my favorite sandwich maker Emily. Rocky is the best barista and makes the best lattes. Moriah can do anything! This morning crew is my favorite and I love walking into to cafe to say hi and refuel.

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★ 1

I joined this gym specifically for the pool and the spa because of my physical limitations and I have been coming for 3weeks and these things are not working. Seriously, this is so depressing!

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★ 5

I joined feb 2020. I was a public school teacher when i joined so unlike some of these comments the club is made of all walks of life,not all people are wealthy. I am now a student and now 10 mo postpartum. I had to convince my husband to help me keep my membership here since I no longer teach (since it is expensive). I come because I really like it here and coming has helped me regain sensation in my leg. I rehabed myself after giving birth. Coming here I have lost 41 pounds. This place has everything.I practically know the majority of the staff. Most of the staff know my sons name when we check in and they greet us. I like the facials destiny gives, the hair cuts rozee gives, I love all the staff members from kids academy, the trainers, and the manager Jill. Like any place you may have a hiccups that happen, but for the most part they fix the issues. The monthly price is expensive for me ,but it is worth it to me. I come almost 5 days a week. I always bring my son. I work out and other days I do my homework in the Cafe. I drop off my son at kids academy he is 10 months. My son smiles and laughs with Ms. Lisa. My son loves her 💙 ❤️ and he enjoys the other amazing staff members. You read previous comments.... Ignore the negative feedback. People can be very picky or feel entitled & like any other place you will always complaints from people.

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★ 1

I was member of life time for a long time from different location. But this location is the worst. Front desk staff are not friendly at all include Dallas. Gave us such a bad impression about life time. Dallas helped us to made us final decision to move to other fitness. I will never be a member of life time again!!

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★ 1

Very rude and unprofessional staff here who don’t care about your wellbeing, especially the front desk staff Dallas. They refused to help you with your needs and they don’t alert you ahead of time when some services are not working. Came here for nothing.

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★ 1

Swimming pool never opens, no prior notice when it's closing. Front desk staff Dallas being extremely rude. Way overpriced for the types of services it offers even compare with other lifetime locations

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★ 1

Paying $170 just to play pickle ball there, and they either have league or you just wait 2 hours to get your turn to play, who ever manage this is doing horrible job, And their ac stays broken, they even take balls back after 9 , i wish i could give them 0 star they dont even deserve 1

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★ 2

DONT WASTE YOUR MONEY.
Gym is not worth it unless you get it for free through your job or insurance. Women’s locker room is nasty, showers are nasty, hair every where restrooms are semi decent sometimes, and there was a stain in the same spot for 5 days before it was cleaned. Im not sure why they do not have a cleaning company go in at night and clean this place if the people who are supposed to don’t seem to have the time.

Apparently there is no real manager right now, but even then whoever was managing was doing a terrible job at it. I think they are very under staffed in the cleaning department i see the same 2-3 people cleaning a giant gym and looking exhausted which may explain why its gone sooo downhill. Machines have cobwebs and look like they haven't been cleaned since 2017. Saw them dust once and was during prime time gym time and dust was flying everywhere and into peoples eyes. The front desk employees are so nice and people in the cafe as well are too.

Only decent thing here is pickleball if it’s not over 90 degrees outside and the 3 courts inside are not reserved.

Update 11/13/24—-
Pickleball is not even a good reason to come here anymore. They are basically taking that away from every member who can’t afford the most expensive membership starting January. They’re currently doing “clinics” indoor where there are only 3 courts so everyone who shows up for free play has to wait, when there are 8 courts available outside to have that, yet those courts can be reserved whenever too apparently. And they are charging people extra for what? Everyone is just waiting for Elite to open up to leave here, this place just wants your money doesn’t even care about its members.

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★ 5

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★ 5

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★ 5

This is an amazing club! I want to shout out the Life cafe. They have been so helpful in finding the right pre-workouts and always have the best service. Joshua specifically has a smile on his face each time I come here. The Cafe is clean and well maintained- the food is yummy and the environment is calm and inviting. Thank you!

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★ 1

Every time we go to this place, the water don’t work, and any kind of excuses it’s not open . You’re wasting your time if you signed up for this place …Well, I think the locker rooms need to be a little cleaner, but stuff is nice and seems to be clean everywhere else. Machine are broken for month. If you pay a premium, you should get premium service.

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★ 5

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★ 1

This lifetime is going downhill. The acting GM doesn’t take care of basic maintenance requests water fountains not working, sauna floor unstable, men’s locker room an absolute disaster black mold, dirty, no clean towels, floors wet, no water pressure from mineral build up, amongst many other things. AC was out for 6-8 weeks. Multiple times have asked to have someone contact me to express my concerns not once has anyone reached out. She also allows non-member pickleball players to use the gym! What’s the point of being a member and paying to when others can use it without!

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★ 1

Parents please be aware !!!

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★ 5

I’ve been a member for over 4 years and it’s the best decision I’ve made! Through the kindness and encouragement from the trainers and coaches, I’ve gone from a person who never worked out into someone who gets pure joy from working out 4-6 times a week. My cardiovascular health has improved tremendously. The facility is clean and the staff are amazing. Highly recommend the Tennis program. Love Coach Lester, Aaron, Louie…THE BEST!!! The dance classes are incredible! Trent, Daniel and Jennifer…rockstars! Pickleball is a blast. The classes like Shred, Yoga, Cycle… I could go on and on. It’s not just a gym and it a community for fitness. My Lifetime Family.

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★ 3

Got a membership partially for use of the jacuzzis. But these are the worst jacuzzis I have ever used in my entire life. The water is not even remotely hot and the jets are weaker than pool circulation jets. Temperature should be closer to 102-103 degrees and jets need a motor of at least 3x capacity.

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★ 1

Had a negative experience trying to set up my membership. I have access to this particular gym location through a gym membership access plan through our health insurance. According to the health insurance and the location whenever you sign up your membership is supposed to be active immediately however I was turned away unable to set up my membership on the same day that I signed up. I offered to show validation of my active membership which was declined by the front desk staff because they said that they could not find it in their system. I brought physical evidence of the membership card and that still was not enough to activate the membership. In addition to this before signing up I called this specific location to verify what type of level of membership my insurance plan would allow and I was told that it would allow the highest level of membership however when I presented in person I was told that it would only allow the basic level of membership which means that some of the services that I was expecting to be able to access I will no longer be able to access. I was also told that they have limited ability to sign up memberships after 6:00 p.m. which was never advised either by the location when I called before I purchased the membership nor by my insurance. All in all it was a wasted trip and not a pleasant experience. Do not know if I will be maintaining this location as my home gym based on this experience.

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★ 1

bathroom floor is filthy and hairy and they dont bother to repair broken gym equipment for over a month. (adductor machine always broken among others)

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★ 5

Today was my first day coming to the and let me tell you ignore all this complaining in the reviews. Honestly, the locker room was nice and clean. The shower were clean as well and I liked that they had towels EVERYWHERE! The pool felt amazing and the over all gym was incredible. I felt comfortable, and that's rare for me inside of a gym. NOW let's talk about the staff, EVERY single staff member I talked to was super friendly and the people out front went above and beyond for me. Is it a little pricey compared to other gyms YES but other gyms have no where near the same experience or amenities. So your paying for the luxury.

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★ 5

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★ 3

I have said this to the front desk multiple times but it gets nowhere so here I am. The trainers are fantastic and the front desk is friendly. Hospitality is severely lacking.

The weight floor is cleaner than most gyms but weights are usually all over the place. Doesn’t seem to be anyone putting them back where they belong at the end of the day or maybe once during the day. I know members should be doing this but not everyone is respectful.

The locker rooms are another story. I can only speak for the men’s but I can’t describe it as clean. Dirty towels almost always overflowing, wet floors everywhere, hair in every shower (and showers that barely work). They say they clean the sauna every day but I highly doubt that. You walk into the locker room and it does not feel like the upper end gym you pay for. It’s gross.

It’s honestly a 3 star gym with 4-5 star pricing. Shame because the trainers are so great - they deserve better support. Good friendly crowd too, just wish they had a better hospitality team…

3 stars because it has a wide range of equipment and amenities and the trainers are so great.

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★ 5

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★ 5

I took Jose G Amp class today and it was the best cycling class I have ever taken! His music to his moves are so fun! Can’t wait to take more!

Source: Google