★ 2

I decided to write reviews based how this location of life time full of men going not to work out to watch women and they look to the women body and they take pictures. It’s full of creepy men who don’t respect women. 2/10

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★ 5

Yleana is a great receptionist and saleswoman. She suggested Normatec to me, tried it and had to enroll. Also pilates, tried with Isabel and am planning to enroll as well. She certainly took care of me.

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★ 5

Kristen was absolutely wonderful at the front desk. She greeted me with a warm smile the moment I walked in and was incredibly patient throughout the entire process. No matter how many questions I had, she took the time to explain everything clearly and kindly. Her professionalism, calm demeanor, and genuine friendliness made the whole experience so much easier and more enjoyable. Kristen is truly an asset to the team!

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★ 5

Mrs. Kristin at Lifetime Concierge is incredible. She helped my guests check in with zero stress and handled everything quickly and professionally. She was super helpful the entire time and did it all with a genuinely happy, positive attitude. You can tell she loves her job and cares about making people feel welcomed.

Her energy, kindness, and willingness to go above and beyond made the whole experience smooth and easy. Lifetime is lucky to have her — she’s the kind of person who makes you want to come back. Highly recommend!

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★ 1

This gym is filthy. Don’t WASTE your money thinking this would be an “upscale” experience.

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★ 5

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★ 5

Kristin is always such a pleasure to see at the front desk! She greets everyone with a big smile and a genuinely warm welcome. She’s attentive to every question and always goes above and beyond to help members. Her positive attitude makes each visit to Lifetime Cinco Ranch even better!

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★ 5

Everyone has been phenomenal and the facility is super spacious. In particular, huge S/O my personal trainer Achly Cass. He’s the top reason I look forward to going to lifetime. Him and the eucalyptus stream room 🙌🏼

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★ 5

Club is amazing and the people are great. Yes of course there’s always room for improvement but the negative reviews are just soft, entitled people who think everything must perfect at all times.

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★ 5

Edge Spin Class with Missy is a must do!

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★ 5

Great as always. Friendly staff, clean gym, great amenities and great hours.

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★ 1

Simply disappointing in so many ways. As a runner and cyclist having a club nearby with a close park to run was great. Run Club was a benefit, that is, until cancelled. A former Area Run Manager in SA decided to play politics with the Run Leads. In the end, he was gone. So, too, was the run club. The FB page has a ton of advertisements. The admins own and run another club. How is that for being professional, taking care of business?

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★ 4

I have been coming to this location for about 7 months. I overall like this place. I have met wonderful people but the management team can definitely do better. The Women sign is still missing the M and it’s been months. The restrooms are clean in the morning but if you workout at night the upstairs woman’s bathroom has toilet paper and paper towels laying on the floor. And machines take a long time to get fixed. I am glad the sauna got revamped and now everyone needs to remove their shoes before entering. I can say I have always been greeted when walking in and everyone has been very friendly.

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★ 5

Its a great workout facility and the dynamic personal trainers are spot on and worth every penny.

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★ 1

Spin class has become dangerous with old equipment. The whole pedal came off the bike today injuring my ankle. The pedals straps are all frayed and most monitors aren't working. For what we pay we should have better equipment.

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★ 5

Excellent staff

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★ 5

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★ 1

Extremely disappointing experience at this location. Towels are frequently unavailable, and the outdoor pool access for families with kids is very limited. Recently, they’ve further reduced family pool availability, claiming “staff shortages”, yet that shouldn’t be paying members fault. Despite higher membership fees and shorter operating hours, the overall service continues to decline. Families would be better off joining a gym that truly values its members and provides the amenities promised.

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★ 1

NEGATIVE!!! I was looking to work out this morning. I just moved to the area and wanted to see if Lifetime was gonna be a good fit. I have been a member in a different state, but wanted to get an idea if this location would be my “vibe” age group, tried to get a sense of the energy of the space, trainers, concierge. The second I walked in the door I was ignored. So I waited until somebody could help me, Kristin was beyond passive and aloof. Really didn’t care about helping me or getting me in to possibly become a member at this location. Eylana was also there and both of them should be ashamed of themselves and how they conduct interactions with possible new members. Nasty welcoming. Shame on you, I’ll take my business elsewhere.

Source: Google

★ 5

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★ 5

I want to take a moment to recognize Kristen Harvey for her exceptional honesty, professionalism, and care. After a workout, I accidentally left behind my wedding ring in the locker room—something of tremendous personal and sentimental value. Kristen not only found it, but went out of her way to ensure it was safely returned to me.
This level of integrity is rare and deserves to be celebrated. Kristen could have easily overlooked the ring, but instead she showed genuine concern and responsibility. Her actions reflect the highest standards of trustworthiness and customer service.
Thanks to Kristen, what could have been a heartbreaking loss turned into a reminder that there are people who truly go above and beyond.
She is a tremendous asset, and I cannot thank her enough for her honesty and professionalism.

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★ 5

Greetings to All,

This review is to thank Katie for taking care of a situation that needed to be taken care of on my behalf. After listening to me, Katie simply took care of it, DONE!! Thanks Again Katie!!

I can't say enough on the quality of Life Time. From arrival to leaving it's a Great Experience!!

I Highly Recommend Life Time Fitness in Cinco Ranch to anyone.

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★ 2

Multiple bikes still with broken metric computers in the cycle room. Been this way for at least a year and have heard no plan to fix them. Frustrating having to search for a bike that isn’t broken in a gym with such an expensive membership.

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★ 1

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★ 5

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★ 5

Life changing fitness classes,
Great staff and people

Nice and clean !!

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★ 5

Lifetime Fitness is a great place to go for a workout. The equipment is well designed and the classes are phenomenal.

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★ 1

No one should have to give a doctor information out to cancel. And don’t write me back because you don’t care you’ve already made that clear.

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★ 5

Excellent quality of the resource. But especially good service de crew at the entrance. And thanks to the guy with dreadlocks who make everything easy

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★ 1

Very disappointed. We really like the club's spas, sauna, pools, and exercise rooms, but the service isn't good. I feel very disappointed with my experience, I would give zero stars if I could. The staff who worked for the Life Time swim department were very rude, unprofessional, and irresponsible. We joined Life Time Cinco Ranch 7 years ago, and my daughter was 9 back then. My daughter enjoys swimming at the pool each weekend, and during the summer. We knew that children who were under the age of 12 should take safety breaks. 4 years ago, the swim department decided that children who were under the age of 14 should take safety breaks. I'm upset with the new policies, but my daughter handled everything. 2 years ago, the swim department decided to go back to their first decision where children who were under the age of 12 should take safety breaks at the pool. Today, July 21, 2025, my daughter, who is currently 16 years old, swam for 10 minutes at the leisure pool, and the lifeguard blew the whistle when it was time for a safety break. My daughter was very upset when she was forced to leave the pool. I asked the manager of the swim department, and she told us that children who are currently under the age of 18 are required to leave the pool for safety breaks. I asked her if she changed the rules again, she said yes. They never update the sign for the leisure pool, and the sign still says that children who are under the age of 12 need a safety break.The Life Time Swim Department of Cinco Ranch never notify the customers when the rules are updated. There is something going on with the manager's attitude at the swim department. We are very uncomfortable with the customer service here. This happened 4 times, and my daughter, an excellent swimmer, was very confused about the change. If The Life Time Swim Department won't correct their behavior, they can lose a lot of great customers who attend this club.

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★ 5

Front desk is friendly, love all of the classes, and many things offered I haven’t had at other gyms like a cold plunge. My kids love the swim team and summer camp.

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★ 1

Came in as a Wellhub member around 9 PM and was rudely turned away by the manager. I wasn’t asking her to break any rules—just some basic courtesy. The way she acted, you’d think letting me in for one night was a personal threat. Disappointing experience.

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★ 4

fantastic facility, friendly staff, spacious parking lot

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★ 5

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★ 1

The manager, a thin, blonde woman in her 60s or older, treats people very badly.next time add you picture

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★ 1

Underwhelming phone call experience. Called the sales dept. to get more details for enrolment. They spoke with me for 5 mins and then abruptly put me on hold. I stayed on hold for a while and then terminated the call. No call back either. Guess they have enough memberships as they sure as heck aren’t getting mine with this attitude.

Source: Google

★ 5

The Cinco Ranch/Katy Lifetime is a great athletic club. It is always clean, staff are polite and on their job 100%. I’ve been a member for many years and will continue being a member there and I utilize many of their other locations.

Source: Google

★ 5

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★ 1

My 7-year-old grandson, a beautiful little boy, was excluded by some of his fellow campers who refused to play with him because of the color of his skin. As disheartening as this was, what truly shocked and outraged me was an incident with one of the young activity coordinators. As the children were headed to the pool, this staff member made an unacceptable, sarcastic remark to my grandson, saying that if he got sunburned, it wouldn’t matter because it wouldn’t show on him. While my grandson, in his innocence, thankfully didn’t grasp the offensive nature of this comment, we adults certainly did — and it is absolutely intolerable.

To add insult to injury, during a recent water park outing, the camp failed to provide him with the lunch we had already prepaid when registering him online. Instead, he was handed a piece of bread, a few carrots, and some apple slices. According to my grandson, those items were then thrown, and shockingly, a coordinator stepped on them, leaving him with nothing but a piece of bread. Even if this was accidental, the lack of care and supervision shown is inexcusable. No child should ever be treated this way — especially not in a place where parents entrust their children’s well-being.
This complete disregard for a family’s concerns further proves the elitist, careless attitude that seems to prevail within this camp’s administration.

I would strongly caution any family, especially those from minority backgrounds, to think twice before enrolling their child in this program. No child should feel unwelcome, neglected, or belittled — and certainly not in a place meant to foster joy, growth, and inclusion.

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★ 5

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★ 5

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★ 5

Las clases de salsa son muy motivadoras ,igual que las clases de yoga , es un gimnasio familiar

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★ 5

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★ 5

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★ 2

Pickleball staff is great, but the rest of the staff have been incredibly unpleasant.

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★ 1

Cinco ranch Life time Employee in Swimming pool area, her name is Candi, she is very rude and Disrespectful when she is giving instructions to parents when we bring this up to management , they did not respond to our complaint about the situation, we don't mind having instruction from the guard , but she needs to be polite when she communicate.

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★ 5

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★ 3

Please do something about family lockers. It disgusting, always dirty, smells like toilet, hairs is the showers, gross. You put effort in women’s locker, why didn’t you in family one? Apart from that it is always people without kids there, it feels weird and inappropriate, why 3 grown male adults need to hang out it family lockers?

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★ 5

Love that the Lifetime Gyms keep upgrading. Just came from the Cinco Ranch location and used the Lifetime Work area.

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★ 2

Very disappointed with the sauna management. There is always something wrong with it. The door has been broken for weeks now. After many days without doorknob they finally installed a home made handle covered with foam pipe wrap that feels sticky and gross when touched and we have to pull it really hard and put towels on the floor to keep the door closed and many times doesn't work, it keeps opening by itself all the time.

Source: Google

★ 1

Overpriced membership, unprofessional staff, and zero accountability. Think twice before joining.

If you’re thinking about signing up for a membership, here are some things to consider:

The membership fee is over $200 for primary member, but the service does not reflect that value. During my time there, I rarely saw the General Manager at the facility, and she never responded to member emails. When my car was broken into in their parking lot, along with two other cars, she refused to share the security footage with the police. Their parking security only runs from 9 AM to 5 PM, and my incident happened at 7 PM.

My experience with their pickleball program was equally disappointing. The club has only 3 courts. They provide only ONE ball for one court. When the ball is broken you will get one replacement if there is a pickleball staff working in the court. The staff even questioned members “who broke the ball?”. Two female staff members persistently pushed me to join clinics, private lessons, and paid events, even after I repeatedly said I wasn’t interested. It felt more like harassment than customer service.

The facility also offers chair massages for recovery, which sounds nice in theory. However, the staff made it impossible to relax. One staff member in particular—a blonde woman—kept pressuring me about lessons and lectured me on policy, even though I had confirmation from the regional GM that Signature Members have unlimited access to recovery equipment. She continued to create conflict and even told me to “go ahead and complain to the manager.”

The swim club’s instructors, manager, and lead coach are immature and unprofessional.

A group of 2-3 instructors belittled a family who gave them homemade cookies/breads as a Christmas gift. They laughed and ridiculed them in a public pool place. I saw the kid crying afterwards and the mom could not bring it up because she doesn’t speak English. It’s truly horrible.

I canceled my membership. I recommend taking your time, money, and energy somewhere else.

Source: Google

★ 1

Hey guys, not sure what the management has in mind but if you are a parent with a kid under 12 years old and you just want to lay your tired body outside it’s not allowed. So even if your under 12 years old kid is NOT going into the water, they are just there next to you, you and them are still not allowed to sit outside.
Not sure how this makes any sense, all I wanted to do is sit in the sun. Still doesn’t make any sense.

Source: Google

★ 2

I’m glad I looked at the reviews!

Crazy that memberships are above $200 a month but when I come in for a tour there no one available? If I were the owner I’d never let anyone leave through that front door unsatisfied, talk about dropping the ball. Presence is power in sales and I was present but not accepted.

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★ 1

The front desk was unwelcoming and declined my request for a tour of the gym. Rude!

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★ 2

Nobody picks up the phone . Terrible service

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★ 5

i love all of the gym equipment and machines here. i specifically like all of the different variations of machines because this allows people to have other options in case one is occupied. i enjoy the roomy workout floor and different exercise spaces. sanitizing stations are found throughout the gym and they are always filled up which is great. staff and members are friendly. overall, i really love it here and it is a great gym to workout at.

Source: Google

★ 1

No AC in the group fitness studio since november..

Stil no AC and is now March.... the studios are extremely hot and is even cooler outside.... ridiculous

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★ 1

I was just on the phone with someone from this location wanting to get more information about the memberships. An older woman picked up the phone and with every question I asked I felt it was annoying her. When I had asked a question about what type of classes they offer she told me “ we offer a lot”. I personally have worked at multiple gyms and for a luxury gym my experience was far from hospitable. I ended the call saying thank you and her response was “ aha” and ended the call in my face. I’m not the type to write a view but lifetime do better.

Source: Google

★ 1

These guys have a shitty policy where even if you cancel by phone and they confirm its canceled, they will keep charging you until you go to their location and sign your cancellation. found this out when i moved to san francisco and realized they had been charging me 3 months after i moved there.

im in the area now and could go back, but will never sign up for a membership here again.

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★ 5

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★ 5

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★ 1

Ever seen a life time let itself go?

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★ 5

25 years ago I was a member, and the club is still just as nice! It's a country club atmosphere, with a great gym. The lockers are nice, big changing rooms, towels, etc... they have a jacuzzi, sauna and steam room. The weight rooms have everything, with enough for groups. There are lots of classes available as well. You could spend a while day there.

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★ 5

I went in today and although there was some minor issues with setting up my membership, Jordan, Maria & Carmen helped me through the whole process and made it easy and painless. They all have excellent customer service and are very friendly! I recommend this location to anybody needing a new gym or place to workout at.

Source: Google

★ 5

I would like to give a shout out to Kevin at the Spa. He pretty much saved me from a ER visit and a lot of pain. My earbud was logged deep inside of my ear causing me pain and discomfort. I was unaware that is was in there. Kevin was able to perform a procedure to get it out! I have to give the proper respect and credit when it's due. Thank You Kevin!

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★ 5

Great as usual !!

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★ 5

🙂👍

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★ 1

I’m a new member at this gym and my car got broken into today (11/15/2024) in the parking lot. I did not have anything in my car, yet it still got broken into. As I was waiting for the police to arrive, many members claimed the gym’s parking lot is targeted 2-3 times a week. Staff members also claimed this is a regular and normal occurrence for this gym. The car next to me got broken into as well, which happened to be the second time for that member over a five month span. I do not plan on coming back here again and will be canceling my membership. The gym itself is great but what’s the point of working out at a place when you have constant fear about your car being broken into. Especially when it doesn't make a difference whether you have items or not in the car.

Update:
I requested public records and spoke to the police department today, and Lifetime Fitness in Cinco Ranch has had about 100 reported car break-ins in the last 6 months. This incident is costing me close to $2400 to replace my window. I’ve attached the receipt from the dealership to show you what this gym could cost you to repair your car damage. This receipt does not include the cost of the window tint. Additionally, the manager (Melissa Hernandez-Rios) of this gym does not cooperate with the police to provide video footage. She sent them pictures from 11/1, whereas the break-in happened on 11/15. Save your time and money and do not become a member of this gym.

Source: Google

★ 1

Membership fee keep increasing crazy, we pay over $240 for two members. I really doubt worth the money and consider cancelling now

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★ 5

I want to give a shout out to Humza in PT. I’ve trained with other trainers before, but he goes unmatched. He is extremely knowledgeable in his line of work. He has the passion to see his clients get better. He is professional and never makes me feel uncomfortable. I truly appreciate his dedication and how he challenges me to exceed last month’s workouts. Thank you Humza for caring and helping me reach my fitness goals! You’re truly talented!!! Y’all would be crazy not to train with him.

Source: Google

★ 5

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★ 5

It feels like you are in a hotel. Not a fan of the coffee at the cafe, but they offer a ton of awesome workout classes at good times in the evening.

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★ 5

Natalie, stylist at Lifespa, is amazing! Highly recommend - you won’t be disappointed. Great service, professionalism, and friendly

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★ 5

I love the SPA.
I did my hair with Natalie many times and I recommend. My hair is long and thick, not easy to style. I always leave satisfied with the blow out she does.

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★ 1

I am beyond frustrated with the lack of security at this gym. It doesn’t matter the time of day—cars are constantly getting broken into, and clearly, nothing is being done about it. This is now the second time in just six months that my truck has been broken into while parked here.

It’s clear that the management does not take the safety and security of its members seriously. If they cared, there would be proper surveillance, security patrols, or at the very least some visible deterrents to prevent this from happening over and over again. Instead, we’re left vulnerable every time we show up.

I’m officially done with this place. I will be canceling my membership and taking my business somewhere that actually prioritizes the safety of its members. If you value your property or your peace of mind, do yourself a favor and avoid this gym at all costs.

Source: Google

★ 1

This lifetime location has really disappointed us. My husband has had his truck broken into twice in the parking lot while working out. What’s even worse was staffs response to the incident, claiming that ‘this happens everywhere else’ was just completely inconsiderate. Both times this has happened, it’s not just my husband’s truck that is targeted, but a few others along with his. We pay too much money to this gym for them not to have security, especially when this happens so often at this location. We will be cancelling our membership.

Source: Google

★ 1

The MOST overpriced, stinky lifetime out of all the lifetimes in Texas. It smells like Fish, the toolets are always covered in piss, and the towels always smell like bleach or terrible BO. If youre a younger person i would stay FAR AWAY from this gym. They only prioritize senior citizens and their stupid classes and stupid kids camps. All the basketball players can never play on the court because rhey constsntly shut it down for stupid parties and other nonsense. Youre better off spending $40 at a nice 24 hour fitness or LA fitness then tocwaste your time here.

Source: Google

★ 1

You pay $200 a month for lifetime membership here’s what you get, 1. Cars frequently being broken into 2. Restrooms are pretty disgusting they’re only cleaned once a day if lucky 3. Steam rooms are rarely cleaned they smell horrible weird brown stains have been there for over a week. They broke into my truck last night and seeing the reviews when writing this one it happens very often you would think they would hire more security. I’m very disappointed in this Gym and the managers response to all of these complaints saying “well this is how every Gym is doesn’t matter if you pay less” well this is why I pay more so I should be able to work out in peace not in disgust or worried that my truck is going to be broken into!!

Update: a couple months later I went to the gym with my friend as a guest after cancelling my membership and leaving the Gym someone gets called up on the speaker and this is what happened right infront of the building once again no security in the parking lot this gym is just disappointing and depressing

Source: Google

★ 5

Outdoor pool is my favorite! they have underwater robot cleaner that cleans the bottom and I often see their staff cleaning the fallen leaves which I love about autumn, but not in the water. Equipments are new and up to date. Towels are sometimes folded into elephants and pup, little touch like that often makes my day. However, yoga rooms can use some air circulation before and after the previous class. Anytime I step in the women’s shower and locker room is always organized & clean, the cleaning lady is awesome! Probably the reason why I enjoy this location than Sugar land, never too overly crowded.
InBody machine has a printer so you can be old fashioned and keep a paper copy to compare your rates! Oh and did I mention, their açaí bowl, is amazing! Perfect snack or a meal after training.

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★ 5

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★ 5

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★ 5

Best place on earth!!

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★ 1

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★ 5

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★ 5

One of my favorite gyms. Great staff. Matt the operations manager is really great at his job. He is always very helpful.

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★ 5

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★ 1

No recomiendo este lugar en lo absoluto, me quisieron cobrar después de año y medio una cancelación que hice como si no lo hubiera hecho, y ahora dicen que debo esto, quise darles la oportunidad de arreglar la situación y nunca solucionaron nada, pretendían que pagara algo que no debía, porque no encontraban el papel, intenté hablar con todos porque me interesaba continuar pero nunca encontré respuesta solo mal humor y malos tratos de los managers, nunca nadie soluciona, ni los que están por teléfono ni los que están en el sitio, aparte que la mensualidad no me la regalan! Me iré con la competencia de ellos.. NO VENGAN A ESTE LUGAR EL SERVICIO AL CLIENTE, y RON que está en el front desk son lo peor!!!!

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★ 1

What’s the meaning of being a general manager at Life Time fitness if she or he never cares about their members’ property safety, concerns and requests?? My car got scratched from the LF cinco ranch parking lot last Tuesday while I was inside the building working out. All I asked was whoever in charge, pull the security footage and get the screenshot handed over to the police. I tried calling in, many times, asking in person, also a few times, and emailing to meet with the GM to feed her info of accident time and my model and make of the car to help her dig out the footage. Definitely, the General Manager has bigger fish to fry and I am nobody, not entitled or not having enough “privileges” to get a single word from her.. They don’t care about their members’ properties loss as they have countless other members anyway. Police are dropping the ball as well as they claimed this is “private property” parking lot. Good, no-man’s land.

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★ 5

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★ 4

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★ 5

I lost my favorite earring in the women's room this morning. I felt very sad that I lost my earring and searched everywhere I could. I went back women’s room to look for it in the evening. The staff lady told me that she had found my earring and kept it for me. I am very grateful to her. I was so excited that I forgot to ask her name! I really appreciate her help. Thank you to all the staff of Lifetime! This is a fantastic fitness club, and my kids also love the Kid's Academy here.

Source: Google

★ 1

This LT has become more of a religious place than a workout place. studio and yoga areas are used for religious communion..hateful incidents are let gone..I was said "go back to your country".

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★ 1

Edit 3: As a life long basketball player, I am so tired of wasting my money on this gym. Monday-Friday all summer long they run kids camp from 8am-6pm. The kids leave trash, gum, and destroy the gym surface and surrounding materials. Then on Saturday, I came in to play FINALLY only for the gym to be closed at 2 pm for a 5:30 pm birthday party. Why the **** is the gym closed for 3 hours leading up to an event??? Absolutely horrible management for basketball players. No communication about court availability either.

The solution is building a bigger kids center (yes, they already have one) for summer camp or events, or they could build new basketball courts.

Edit: The last time the children’s camp took over the court, they at least left 1/2 of the court open. This is an improvement. So I have raised the review from 1/5 to 3/5 stars.

Edit 2: They back to the usual taking over the entire court, even though the kids aren’t even using the entire space. I should just cancel my membership or just stop coming to this lifetime location. The cypress location at least has two basketball courts, so one stays free during kids camp.

Is this a day care or a gym? I pay nearly $300 a month to be able use a basketball court and play, but I feel robbed that the staff has reserved the entire basketball court for children only the last two days most of the days (happens regularly throughout the month). Other basketball players are pissed as well. First took away one of the two courts for pickleball, and now, the children take over the other court. If this doesn’t change, I will have to find another gym with a court instead. How about Pickleball gets shut down instead of the basketball court half the time?

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★ 3

It’s nice if you’d use a lot of the facilities and want to just go to one place, but otherwise the value seems pretty poor. I don’t swim or play anything that would use a court so I ended up switching to 2 gyms: One for weightlifting and one for rock climbing.

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★ 5

Love Life Time! I’ve been a member for 5 years and loved the fitness journey with lifetime and their coaches 🥰

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★ 5

Netha is wonderful!! I see her for waxing and facials and I’ve never been disappointed. The staff is so nice and very accommodating!! Thanks Netha!

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★ 4

Very good gym, quite roomy, great changing and shower rooms with sauna, excellent ckasses, and with many workout machines. Downside: limited number of pickle ball courts (always reserved); serious chlorination problems with indoor pools in 2023

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★ 1

Do not take your kids their for swimming classes. I took my son for a swimming lesson and the instructor was aggressive to even he said so himself afterwards. My son screamed for him to let go and the swim instructor wouldnt. but they said my son shouldnt have hit the instructor even though he was scared for HIS LIfe. They give me the run around. they told me action was taken but they wouldnt tell me what action. I had to call every day for two weeks because when I would go to the gym everyone would tell me they were busy. I expect more. I should have called the cops that day but I was so drained and in shock from the tornado and not having electricity for days I was stumped. Find another gym.
Hopefully corporate can shed some light.

also they said if I sued I wouldn't have much of a chance bc essentially I didn't make that big of a deal. or take my son out of the pool there and then. Which honestly I should have I was in shock and feared for my sons life.

Source: Google

★ 5

I could literally live here. It smells nice, free towels and every amenity you could possibly need. Take Gabriel's hot yoga, you will be a changed person.

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★ 1

I’m member of this location and my daughter swimming for at least 4 years in this club. After the coach Chris left the club, all the problems started.young coach has no knowledge of training (he is just a warming assistant coach), or the club asked him to don’t do it. I pay a lot for my daughter to receive best training however, they can’t even register my kids name in the competition list.

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★ 1

Worst lifetime in the country. Outdated & broken equipment. Floors are filthy and bathrooms are overflowing.

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★ 1

Dear Lifetime Gym Corporate Team,

I am writing to express my disappointment with the customer service experience my family and I had at your Cinco Ranch location. This morning, we called to inquire about enrolling our entire family in a membership. During the call, Ronny informed us that no representative was available to show us the facilities, but we were welcome to come and see them ourselves.

After driving 45 minutes to the location, we encountered Mariah at the concierge desk. Unfortunately, her lack of commitment, customer service, and her "can't-do" attitude significantly impacted our experience. She repeatedly responded with "no" to our inquiries and ultimately advised us to check the information online. This behavior is detrimental to attracting new members.

I urge you to ensure that your staff are trained to better represent your business and drive sales. Mariah’s attitude is not conducive to the welcoming environment expected from a prestigious gym like Lifetime. I would appreciate a follow-up with a resolution to this matter.

Sincerely,

Chris Oliveras

Thanks

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★ 5

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★ 5

I love my gym

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★ 5

Felicia in the Lifespa does an amazing job! You can trust her with all hair needs, she is top notch! I have been a client for years!

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★ 1

Yeah great gym and all, except for the fact that when I joined I was paying 70$ per month for my individual membership, now after a few years I'm paying 180$, for the same gym! with barely any improvements! Really!?

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★ 5

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★ 1

Unfortunately we haven’t had a great experience and very poor value for money. We only get our membership to use the outdoor pool lap lane but can rarely use it. It was closed for most of April as they didn’t have the correct signage to meet county requirements. Have tried to come this evening but it has been rented out for a private party (!) and indoor pool is reserved for swim lessons (the only 2 lanes set aside for member use are full) - no notification about the outdoor pool being closed for party on the app so it was a wasted trip.

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★ 5

I had the birthday party of my daughter and the service and installations were Excellent. Diana and Taylor were Awesome. Thanks!

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★ 5

Been a member for years and recently hosted my son's 6th Bday there- Absolutely NO Regrets!! Diana was easy to work with and communicated throughout the process to make sure my needs and requests were met. I could not have been more appreciative of the two young hosts, Dante and Valentina. Valentina’s creative prowess was on full display as she executed my vision perfectly!

As for Dante-- Not all superheroes wear capes-- but Dante SHOULD!! He is absolutely AMAZING with the kids and a true asset and delight to visit at Lifetime's Kids club and often going above the call of duty.

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★ 2

My husband and I are extremely disappointed in life time ! We were very excited to start and not even going into a month in our membership with cinco location and our truck has already been broken into and not only ours but TWO OTHER PEOPLE last night. We were told by the constable that this is a recurring situation that happens every 3 WEEKS!!! We are baffled with the general manager response today telling my husband that “ They see 70k visitors a month so it’s not worth hiring security guard for 5 break ins every month”. There is no incentive on making sure that every member feels safe and assured our cars won’t be vandalized everyday! We would like to continue going but if they continue to not value their members then we’ll have no choice to end our membership.

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★ 4

Clean, judgment free with a variety of fitness equipment and classes available. Great staff! Just wish I had a better experience when trying to get a personal coach.

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★ 5

I love this place I will definitely be going back.

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★ 2

Gym is ok at best, don’t come here to try and get any basketball court time as they have prioritized pickle ball above all other sports. Also the fire alarm has been beeping non stop for over 2 months…. Seems a bit unsafe

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★ 5

The front desk staff and everyone working inside are so friendly and professional. I love coming here with my children. When they were younger, the childcare area was great for us. Now that they're older, we enjoy swimming together.

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★ 1

Car theft & break-ins are very common at this location. Three of my friends had their windows shattered both happened about 2 months apart from each other. They unfortunately don’t do anything about this. They NEED to have a security patrol surveying the lot during business hours. Sugar Land lifetime has a security patrol always there in his little golf cart making sure everything is good.

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★ 5

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★ 5

Onyx limited club. Been here since 2005. It has aged compared to the newer lifetime clubs but still great health club well maintained.

Club is aging it is well maintained but has definitely lost its leadership as newer clubs have come up with better amenities and facilities.

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★ 5

The location, amenities, service, and staff are all amazing! My kids and I love coming here!

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★ 5

I recently visited the club and was fortunate enough to be assisted by Ron, whose service simply exceeded all my expectations. From the beginning, Ron demonstrated a friendly and professional attitude, ensuring to show me all the facilities of the club and explaining every detail clearly. His ability to answer all my questions and dispel any doubts was impressive. The experience was so positive that I decided to become a member of the club that same day. Ron's personalized attention and deep knowledge about the club not only reflect his excellence as an employee but also are a clear indication of the high standards of the club. Undoubtedly, Ron is a valuable asset to the team and, in my opinion, deserves recognition and possibly a promotion for his exceptional customer service. I highly recommend him!

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★ 5

At Lifetime Cinco Ranch: thank you to Mario for filling in for Mia's yoga class today. He shares from his many years of teaching yoga and guiding classes. I appreciate Mario for his enthusiasm in all of his yoga classes.

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★ 5

Felicia at Life Time Cinco Ranch Spa is amazing! Her warm personality, combined with exceptional hairstyling skills, always makes for a relaxing and enjoyable visit.

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★ 5

I just had the best alpha conditioning class with John H. this evening. It was one of the most challenging class I have ever taken at Lifetime (in a good way). He was extremely patient with me in the class, made sure I had good form every time and motivated me to finish strong! Will be back for more!

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★ 5

I am not a member of Life Time but am a client at the spa there and cannot recommend the spa highly enough. I have been a client of stylist, Felicia, for over 7 years as have my two daughters, age 17 and 14.
Felicia is extremely warm and caring and has become a very valued person in our lives over the years. Her expertise as a hairdresser is absolutely second to none. Whether you are looking for a cut, colour, extensions or complete style change, Felica is without any doubt the person to go to.
All spa staff members are very friendly and welcoming and promote an extremely warm and inclusive environment to visit.
I would 100% recommend LifeSpa for any of your hair or spa requirements.

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★ 5

Havent't been to a Life Tume location that I haven't loved. A bit smaller than some other locations but gym space is great. Indoor and outdoor pools are awesome. Visited the salon a couple of times for facials. Good experience each time. My son would go to kids club while we went to the gym. They have a really good variety of activities for kids and then there's summer camp which he loved. The had daily pool time. Can't say enough about this faciility. Wish they had a pet drop off though. I know Im pushing it.

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★ 1

I come to enjoy the basketball court but it seems I can never play regardless if it is morning or evening because the court is always used for pickleball or volleyball. Waited until 9pm and volleyball was still being played which is very frustrating when you’ve driven 20 minutes for nothing

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★ 1

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★ 5

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★ 5

My wife and I have been going here for a couple months now and we really enjoy it.

A couple things we appreciate.

*We love that the treadmills link up to our Apple Watches.

*We go in the mornings usually (7:00-9:00) and the gym isn’t overly crowded.

*Complimentary Fresh Gym towels are a nice perk.

*The hot tub has never had to many people in it.

*The members for the most part seem to always rack their weights in the right slots. Everyone that is there seems to respect the space.

*We considered Villa Sport but decided to join here because there wasn’t as many teenagers at this location after school is out.

*Everything is really clean. Every morning we see staff wiping down the equipment.

*If something is going to be worked on they send out an email blast to let the members know. In every instance something was to be fixed, the actual repair was done in a shorter timeframe than the email said it would take.

This is the most expensive gym in Katy, but with the unlimited classes available to us, the very professional staff, and their attention to detail in keeping things clean and orderly.

What we pay is worth it.

We like this place.

The McCarthy’s

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★ 1

During my work-related travels, I've had the chance to visit several LifeTime Fitness locations, but this one, unfortunately, stands out as the least impressive. The facility appears rather aged and lacks the expected level of cleanliness. Regrettably, the state of the bathrooms leaves much to be desired. Even after using sanitizing wipes on the weights and machines, the residue they pick up is quite noticeable.

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★ 5

I got to come here for the first time as my friend invited me here for pickle ball!
I’ve never played pickle ball neither but I had a really fun and nice time there!
The facility is nice and big and have many awesome amenities like swimming pools, gyms, work out/stretching space, rock climbing, basketball and pickle ball space! So much varieties and probably I didn’t mention everything anyways 😅
There’s a nice little cafe in the facility so you can grab something if you are hungry!
I’d love to visit again!
Come for those who are able 😆
Cheers 🥂

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★ 5

I want to share an amazing story I had a problem with my membership. But I have a heroe that works here very friendly girl that works the front super nice loving caring understanding 😊 and puts her self before others her name is Camarie she is such a sweetheart this girl here has best costumer service ever went out her way to gladly assist me please check this place out super clean and awesome staff specially camarie♡

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★ 5

Lifetime is great for my family. The childcare center allows me to get a full workout in with out rushing.

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★ 5

I have been going to the Spa Salon at Lifetime Katy for several years. Felicia is absolutely amazing! I have never been disappointed with her work. She does a wonderful job each and every time. She is also warm and funny. I thoroughly enjoy my time with her. I leave the salon happy, cheerful and feeling fabulous.

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★ 1

Over crowded, overpriced, used to be 24 hours and they changed the timing for their convenience and increased price. Limited equipment and too many members fighting to use them. Disrespectful staff members during the day ..

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★ 1

The pool is close to many times !!!

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★ 5

Our family had a great experience here, and wished we had found out about this place much earlier. The facilities were great, and there's a real family-feel to the way they operate. The biggest standout for us was Xavier Sanchez, the swim coach. Infectious energy, and great enthusiasm for teaching our 4-year-old. Highly recommend this place and Xavier particularly! Well done!

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★ 4

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★ 4

Just recently joined and really enjoy the classes but my only complaint is that we pay for a junior membership for my daughter but she’s only 2 and there’s no toddler classes available at this location.
It appears that other locations of the same caliber, such as the Cypress location have toddler circle time and arts & crafts dedicated for 12mos to 3 yrs DAILY!!!! Please consider adding more classes for younger kids.

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★ 1

Please be aware that between 4:30 pm to 8 pm, almost all lanes are reserved for lessons for kids. The only available lanes are family pool (for little children) and the one right next to slide which is not suitable for swimming.

Although some of lanes with reserved for lessons signs were being idle, no one could swim in there only because it was reserved.

Every time I go to the swimming pool late afternoon, I feel like I’m kicked out even though they cost me $180 per month.

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★ 3

I really love the outside pool. I go to the cypress location more because of better classes. I joined lifetime specifically for warrior sculpt classes. I have to drive all the way to cypress location which has amazing warrior sculpt instructors and a more modern and newer look. The class is always filled which is why Im confused cinco ranch doesn't offer such a popular class. Other lifetime locations have heated pilates fusion. I really think more new class options are needed here. unfortunately until then I have to frequent cypress location more. which is inconvenience because I live in Katy.

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★ 5

Amazing instructor!

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★ 5

Very beautiful pools and slides! We attended a birthday party here

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★ 5

Select artists

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★ 5

Beautiful facility, lots of program options and love the amenities. Ask for Mo, he's super helpful, welcoming and gives great recommendations.

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★ 4

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★ 5

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★ 5

Great facilities and classes. The folks are there to help you meet your goals. Negative reviews are almost always by people who did not reach their goals and then blamed the gym. They offer classes almost all day at all fitness levels and desires. There are tons of classes that come as part of your membership: swimming, cycling, full body workouts/cardio, and more. If you want to go to a higher intensity workout, there are classes you can pay to join. They also have an app that makes it super easy to see when classes are, and to sign up for the ones you can reserve a spot ahead of time. It also automatically integrates with your calendar and sets reminders. Bathrooms are clean and they have complimentary towels everywhere. They gave lockers you can use while there that have lock built in. The childcare requires an additional membership fee, but from age 3 up they offer great classes throughout the week so your child is gaining exercise and enrichment while you exercise, much better than just putting them in front of a TV. The childcare room is also staffed by good people and your kid will have a great timr. It's on the high end for s gym membership, but if you have real goals and want to reach them, the membership is more than reasonable for what you get.

UPDATE: they changed their pricing schedule and now small group fitness classes are included in the membership at a much cheaper rate than before.

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★ 5

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★ 1

This place is ridiculous. There is very few classes for people who work and have a family. The variety is terrible. They nickel and dime you for everything. For $219 a month you think you’d get more. So disappointed

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love it. I love the club but I'm surprised reading the negative comments.

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★ 5

It is the best place

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★ 5

Nice updated equipment! Plenty of weights. I only have been going at night and there are plenty of machines and weights open.

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★ 4

Never any issues at Lifetime for me. I use the treadmills, weight machines, and periodically the locker room. Staff is always professional with me, they never run out of towels, the lockers are clean when I'm there. Even at peak times I can find a treadmill and a machine to use.

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★ 5

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★ 5

Great Enviroment, full available equipment, bold trainers, sage place to go from very early in the morning, full of e energy and focus people.

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★ 1

Overpriced, poor service, terrible swim lesson and personal training

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★ 5

I love to share my wonderful experience at LifeTime Fitness last Saturday, 18th. I was invited to enjoy a class of “Yomassage” guided by Andri and Yadira excellent ladies and masters on this theme. The gym looks Amazing, clean, and good vibes. The class from the beginning to end was lovely, relaxing, and we were learning how to be calm as well as stretching. I am glad I did not think twice about this invitation. I have the opportunity I would like to do it again. Namaste!
Amo compartir la maravillosa experiencia que viví el pasado sábado 18, en LifeTime Fitness para disfrutar la clase de “Yomassage” dirigida con Andri y Yadira excelente chicas, maestras en el tema. El gym luce espectacular, limpio y, lleno de buena vibra. La clase desde su inicio hasta el final, encantadora, relajante, aprendiendo a cómo calmar, y al estiramiento. Estoy encantada de haber aceptado esta invitación y lo volvería a hacer, absolutamente que lo haré. Namaste!

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★ 5

This post is dedicated to one of the BEST STYLISTS THAT I HAVE GONE TO FOR 5+ YEARS! Felicia is HANDS DOWN the best in the business. She is just a joy to be around, so social and most importantly knows that healthiest option for you hair if you don’t know what to do with it (like i do half the time!). A few months back I decided to color my hair (first time ever, i will include photos) by doing a balayage. Although nervous about coloring my hair, Felicia educated me through the whole process along with how long the process would take. She also informed me the proper steps for after care to keep up the color which was nice and very helpful. Felicia will continue to be the artist I go to for hair and if any one needs a new stylist, she is the first person I am recommending. She is a go to person for styling products and tips!

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★ 5

LOVE the spa!! Felicia is so amazing!!!! She cuts my hair, my son’s hair and my boyfriend’s hair! I HIGHLY recommend her. She is very professional and I don’t trust anyone else with my son’s hair😄
Always happy with the end results!!

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★ 5

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★ 5

I would recommend yogamassage workshop to everyone looking to spend some relaxing and quality time to recharge. Yadira and Andry did an amazing job during our message section and yoga class, its the perfect combination to relax. Their professionalism and expertise shows every second of the class, I loved it and I cannot wait to go again.

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★ 5

I had the opportunity to join Yadira and Andry for a Yomassage session last Saturday at Life Time Cinco Ranch. It was a wonderful and relaxing experience! I definitly recommend the yomassage session with them. Thank you girls!

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★ 1

The life gard who was watching the indoor pool, he seemd not stable at all also he was looking into his phone the whole time while there were kids inside the pool which they required a super vistion, i went to him and i asked him for his name, he just start staring in my face with out saying any thing, and i notice that his eyes was red and he was smiling like weed, that happend tiday around 10:30 am. Please guys can you tide up on that, our kids life is important.

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★ 5

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★ 5

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★ 1

Beautiful club but 5 very disappointing experiences which is why I now canceled my membership and will go to a competitor.
1.- When I went into "lifetime" for the first time. I asked for information and also asked to see if someone was available to tour the club. The gentleman at the front desk asked me to give him a minute so he could look for someone to tour us. He left and came back 15 minutes later with no acknowledgment of us standing there. Didn't assign anyone to us, and nothing happened. He went back to the front desk as if he had never seen us before in his life. So I approached another gentleman that had just arrived 2 min earlier to ask if we could go in and tour the place ourselves. He let us through so we went exploring...
2.- Once we came back from exploring the club, we came back to the same gentleman, and asked him for prices and information. I specifically asked all clubs in Houston. We were told that it was $159 for one person, $199 for two people and as long as we lived in the same household a third could be added to the account for just $49. (I could be off by $10) My partner and I live and take care of my mother (Senior) and since we saw they had some senior classes thought it would be good for her to go and enjoy it a couple of times a week. The next day my partner and I come back with my mother to get the ball rolling and they wanted to charge my mother as a separate account a full $159. Because contrary to what I was told, it's not only "under the same household" it's also if they are a minor. This was expressed to me specifically by the gentleman from the day before who left us standing there.
3.- If you recall in #2 I asked for information for all club access in Houston. I went to visit a club in Houston ( I live in Richmond) and I was told at the entrance I didn't have access and I needed to pay $50 or upgrade my membership completely which was an extra $200 per month. I explained the situation and the manager there was kind enough to let me through that one time. Truth is I'm going to the competitor that charges double the price for something similar. The value is there, but that's not what I was told from the beginning and it lead me to a few uncomfortable situations.
4.- One of the main reasons I became a member was because they had rock climbing which I was told that most likely would be available in the next couple of weeks... 3 months later, nothing.
5.- I left for a month for Mexico and asked about possibly suspending the membership if it's not something we were going to use. I WAS TOLD: You can suspend it, not pay anything, come back and reactivate it into the new year price or... Pay $15 a month while suspended to be grandfathered into the new year with your current membership price. I decided to pay the $15 to be grandfathered into the new year with my previous monthly. I come back one month later... and they increased the membership by $20. regardless if I paid those $15 or not... I decided to leave because I don't feel I can trust them with any type of information.
So all around, the club is great, but the front desk is not properly trained, and one specific guy, from my perspective, is not fit to be client-facing at any level. To my belief as head of sales to one of the largest marketing companies in the US, these misunderstandings are not acceptable in a business of this caliber and frankly made the experience rather unpleasant.

Hopefully, they fix this. Unfortunately, I read similar reviews to this before going in the first time and I wanted to give it the benefit of the doubt and from our very first encounter, it was pretty bad. I never write reviews but this club is great and the people who pay those prices do not deserve that treatment or that level of miscommunication.

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★ 5

First time tried the massage with Yadira, she is absolutely amazing and knows what you need. Great feeling after a long come back to the gym and being sore. Thank you for making me feel much better!

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★ 5

This is my favorite place to go. The people, the environment, equipment, pool, sana, the classes, the staff, cleanliness, apps, this is my one and only major splurge and worth every penny.

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★ 5

Great workout, good atmosphere. I thought it was kinda odd that the front desk staff was dressed in 'professional attire' rather than in what most people would consider seeing at a fitness center.

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★ 1

$53 for a day with Tax or $179 for a month . I am moving from Ks to Tx and wanted to switch my gym because they are closer . The guy on the phone told me there is nothing he can do that’s their policy they can’t let me try their gym. They are not welcome at all imagine pushing yourself to go to gym and their staff kill your enthusiasm. I am a trainer myself and i will be sharing my experience with my clients as well.

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★ 5

Yadira is amazing. I had reoccurring back pain and since coming with her my pain has gone away. She is very comforting and knowledgeable.

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★ 5

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★ 5

I have been seeing a trainer for a few months and I am thrilled with my results! If you have been trying to lose weight or get stronger with little results think about getting a trainer! I was going to the gym religiously and I eat really clean! I’m pescatarian, no dairy, no gluten, and no chicken or red meat. Jason my trainer, helped me achieve my personal goals for 2022 AND helped me with my diet! I was not adding enough protein and he helped me find great alternatives and provided recipes. Jason is not just a trainer, he goes out of his way to make sure you are healthy in all aspects of your life. He is incredibly good at his job and intelligent. If you are struggling like I was, just try a personal trainer (if you’re lucky enough to get Jason, I highly suggest him) invest in yourself and your body because no one else will!!

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★ 4

미국와서 가본 두번째 헬스장인데 넓고 깨끗해요 /아이들 있는 부모들이 운동하기 좋은 듯 함/추천 추천

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★ 5

Lifetime is my second home . This is the place that puts a smile on your face as soon as you walk in . Amazing facilities, truly a health and wellness experience . Life wouldn’t be the same without LTF !

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★ 2

Pickelball courts are over crowded in mornings hours, as there are only three courts. There are significant wait times to play.

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★ 5

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★ 5

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★ 5

Mo Alshaml was awesome! Made my visit here a five star experience.

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★ 4

Great location

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★ 5

The friendly staff makes this place great. There are many amenities here that are great for families including a daycare option that my kid loves.

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★ 5

Very Clean, lots of nice machines and top notch trainers!

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★ 5

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★ 4

The facility is clean and well maintained. The machines are very modern. The music is not that bad, but I bring my own. Avoid the busy post rush hour crowd if possible. I like that they don't use plastic entry cards any more.

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★ 5

I don’t have a lifetime membership but I do love the lifetime spa! Yadira is the best! She has helped me so much with my back pain and my overall goals of taking care of my body and skin! Her massage is the best I’ve had! Always make me feel comfortable and when I do the facials she does not leave me skin with marks or irritated. Would definitely recommend to come by to see Yadira!

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★ 5

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★ 1

Overpriced, poor service, terrible swim lesson and personal training

The person trainer was rude, unknowledgeable, unprofessional.
The personal training costed me $90/h and it’s terrible. He asked me to start with 50lbs while I told him I wanted to start with 10lbs first. He kept on saying “No, put more weight”. He kept on shouting to me to do 40 push up and I told him 20 was a lot for me. We stopped at 30mins while I paid for 1h. It’s horrible experience. It was more mental and physical torture. He was very annoying to approach me to convince me to purchase more sessions with him!?

About swim lessons: The swim team lessons are teaching by immature students. They not only don’t have much teaching experience and knowledge but also they aren’t serious. They sometimes left the pool and the kids were standing in the pool and didn’t know what to do.

$699+tax monthly membership for my kid and me in this club with group swim lessons and 4h personal training sessions for personal training was extremely expensive. Terrible experience, terrible service. I canceled the whole membership package. I do not recommend this club to people.

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★ 5

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★ 1

Horrible overpriced

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★ 1

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★ 5

Best gym around hands down

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★ 4

Priced higher than what it should but over all has good equipment and services.

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★ 5

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★ 5

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★ 5

This is where all the hot young guys work out, favorite gym to go to.

Source: Google