★ 5

William was great today! He helped me with stretching after my workout, I plan to continue to have this service done!

Source: Google

★ 1

90% of the equipment is run down and old especially cardio. Not sure why there is no capital planning. It operates like a frathouse with its own daycare. Does not have the professionalism required.

There is a problem with Lifetime in this region/ upper mgmt these are some of the worst most rundown gyms in the system. This is the most mismanaged but so are most of the north region. Director Lance Miller needs to visit his locations and get his teams in check. Enabling bad behavior needs to be reprimanded.

Source: Google

★ 5

no where is perfect but this is as close as it gets. The management responds quickly, the trainer and staff are super nice and care about the people here. from cold plunges to steam saunas, this is the place to be.

Source: Google

★ 5

Solid gym with great staff! Especially MT at the front desk. Super helpful and kind. People like MT make all the difference.

Source: Google

★ 1

If using the sauna is of any importance to you, this gym isn’t going to be it. It’s a shared space for men and women, with a ratio of 98% men and 2% women. It always has a heavy smell. It is always extremely loud in there with provocative/offensive conversations going on.

Source: Google

★ 5

Source: Google

★ 1

I’ve had a poor experience at Lifetime. The gym and locker rooms are often dirty, showers have low water pressure, and the steam room is cleaned only every other day.

Members frequently ignore hygiene rules, and staff do nothing to enforce them. I even developed a skin fungus from the cold plunge after seeing people use it right after workouts without showering.

Management ignored my complaints and still charged me after I requested to cancel for 6 weeks that I didn’t use the gym. Cleanliness and accountability are seriously lacking.

Source: Google

★ 5

Number one gym in USA, number one, supporting and helpful staff.

Thank you very much for great Help from friendly staff HEATH ⭐️⭐️⭐️⭐️⭐️

Love to visit again and again

Source: Google

★ 5

I've been coming here on and off for awhile and I love it so much; they have everything you need!

Source: Google

★ 1

This gym back before covid was a wonderful place and felt as if you were in some high end gym. Lifetime ever since they opened back up from covid has gone down hill. This locations managers have gone money hungry, they charge more than they did charge when they used to be 24/7 before covid. If you go upstairs and take a look at there machines you will notice some without screws, for example I was using the stretching machine about 2 months ago and the handle bar slid right out. This gym needs to either get back to 24/7 or lower their prices. This gym used to offer 2 basketball courts but now only offer one due to pickle ball. On a side note employees are disrespectful, the one I want to mention is Missy. She is a old white haired lady who has no mercy for anyone. Came in with my younger sister to show her lifetime for the first time, and missy started BEGGING me for 40 dollars as a guest fee even though I had guest passes. Cory hay is also a super irresponsible and cheap manager who doesn’t take care of the baksketball courts causing air bubbles to form under the laminate which has made me personally see a guy tearing his ACL. I have to personally email him like every 2 months to order new basketballs for the gym as all the balls are usually deflated, and the rims are always crooked, making me feel as if I’m at a lower end gym like Fitness connection. This location needs to fix there act.
Absolutely ridiculous and unacceptable!

Source: Google

★ 1

Upping my membership price by $20 and new members pay $20 more than me so in a year they upgraded the membership by $40 per month; this is what you can expect if you want to join this gym. They would love to lose me so they can get someone else at a $40 increase since I currently pay $180 and new members pay $220. Wonderful way to treat a longtime member. I don’t care about the price being $20 higher for me at $200 but it’s the principle of the matter. Bye lifetime.

Source: Google

★ 5

Source: Google

★ 1

I was visiting my sister from out of town and wanted to check out Lifetime since I may be moving to the area and am looking for a new gym. She’s a member, has been for over a year, and plays pickleball, which I’m also interested in. Naturally, I joined her as a guest (signed in properly, by the way).

We were rudely greeted by Lee -Picture the textbook “Karen starter pack”: short boy haircut, glasses, and an attitude that could peel paint off the walls. She marched up to us without a hello, without a smile, just straight into interrogation mode: “Who are you?” Followed by snapping at my sister that she is not allowed to bring a guest. Excuse me?

We double-checked the posted pickleball court rules. Spoiler alert: nothing about guests not being allowed. It felt less like “enforcing policy” and more like she just woke up and chose hostility. For a gym that charges premium membership prices, maybe hire people who don’t make paying members (and their guests) feel like intruders.

Bottom line: if this is the vibe, no thanks. Can we normalize not hiring Karens? When she leaves, I’ll come back.

Source: Google

★ 1

Absolutely unacceptable experience at the front desk on Sunday, 9/28 at 4:45 PM. The lady working there was extremely rude, unprofessional, and arrogant. I simply asked to use the leg compression equipment and was told, without explanation, “You can’t use it after 4 PM on Sundays.” When I asked to see the policy, she refused. When I requested to speak with a manager, she flat-out denied me and told me to “write to the General Manager.”

It took me repeatedly insisting before she finally called the Operations Manager—who, to his credit, was polite, apologetic, and immediately resolved the issue by allowing me to use the equipment. But the damage was done.

This type of attitude and ego from front desk staff is unacceptable in a place where members pay premium fees. She acted as if she owned the gym instead of working there. With this level of arrogance, Lifetime will drive members away very quickly.

If you’re going to enforce a policy, at least have the professionalism to explain it and show the actual rule. Instead, I was met with hostility, disrespect, and dismissiveness. Extremely disappointed.

Source: Google

★ 3

Source: Google

★ 5

I love the gym and my family loves the gym. Lots of activities for children making it the best value compared to some other after school or after work program so parents can exercise.

Source: Google

★ 3

If you join be prepared to accept birds crapping on your car for any visit to the gym. Lifetime does jack nothing to get rid of the birds nesting in the trees surrounding the lot.

Source: Google

★ 1

Source: Google

★ 1

Very unprofessional journal manager.

Source: Google

★ 1

I was assaulted by a staff at this life time during a basketball game.

Source: Google

★ 5

Excellent club. I want to start by saying Jessica in the LifeSpa is ahhhhmazing. She anticipated every need, like handing me a tissue or raising the angle of the table to stop my cough. Truly a master of her craft, she knows the mechanics of the human body wholly. And Plano cares! I was visiting from another state and had a disappointing experience with another member, and the management team really made me feel like they wanted to make it right - for my sake and so other members won’t have that experience. I trust they will.

Source: Google

★ 5

Sarah is the best swimming teacher! We’ve been with her for over 2 years and my kids absolutely love her. They’ve learned so much from her and we will always come back to have her be our swimming teacher. I appreciate Kristyn recommending her to us and helping us coordinate a class.

The overall gym is great. I’ve been an off and on member for the last 15 years and I’ve always come back to Lifetime. I love the amenities and the staff are great here.

Source: Google

★ 5

I recently moved from Virginia and started going to this location and I just wanted to give a shout out to Jeremy. He was so helpful in orienting me to the gym.

Source: Google

★ 5

Just want to praise Kristyn Carter in the Aquatics department. I lost my swimmers ear plugs and case and she was very friendly and helpful to look for them for me. Don’t get good service often so I wanted to take the time to appreciate her. She was busy typing on her computer and she stopped to help.

Source: Google

★ 4

7/20/25 They have so many fun classes. Love it. I am still keeping 4 stars only vs 5 because you can bring the same guest only once every 6 months. Not cool 7/17/24 they now only allow a guest every 60 days so I can’t truly bring a guest with me. This limitation sucks. They charge $50 day pass fee that is to be paid online by a visiting guest. My rating is declining from initial 5 stars to 3 stars. They also stopped serving salads at the cafe …. If you are in a pickle go straight to Muehlenbeck Plano rec center and buy a day pass there. //// This is initial review
—-> My home away from home. Great facility, conveniently located in Plano. They have a lot of classes to choose from. I would say that cycling and therapeutic yoga are my favorite classes. It’s a very good community too. I have met and made friends with so many people there. My favorite staff: Patrick, Thomasin, Missy, Austin. Honestly if you are considering, give it a try. They have a pool, indoor and outdoor , saunas and so many more fun things like pickle ball and rock wall climbing. 10.03.23 have to remove a star. They have many hydro massage chairs in the Plano club , they are available to signature clients and I am a signature member . Every time I come in people are getting a massage but no matter who I ask it’s always a no for me. Chairs are open it’s just for some reason trainers don’t want to give me access unless I purchase a workout from them. Don’t know the reason. But I pay for my membership the same way as other clients do and no solution . I am disappointed. 7/17/2024 massage chair situation improved . They now have a person that runs the chairs and a place where you can make an appointment on the app. Hours of operation are limited and I can’t remember the schedule. Aug 23 2024 ♥️♥️♥️ Salads are back !!! Love it 😍

Source: Google

★ 5

Source: Google

★ 3

I’ve been here for years but the last few months it’s been really dirty and poorly maintained. Shower stalls in the family area have bandaids not cleaned for weeks, giant hairballs in the drains, the floors are filthy in the pool area. The pool itself has hair, bandaids, and trash at the bottom. Pool chairs are covered in bird poop. Just not the expectation you would have for the premium fee we way to attend here.

Source: Google

★ 1

Visiting from NY and was very excited to check out the Lifetime here in Plano. I wanted to bring one of my family members that lives here in Dallas to workout with me. I walked to the front desk to check myself and my guest in and wasn’t greeted first of all. David was too busy watching the NBA Finals. Then I asked to check in my brother who’s not a member and I was immediately denied access. We took pre-workout and we took an Uber to the gym. David could care less, he didn’t apologize or have any sympathy towards our situation. I’ve been a member about year now, never have I been bothered about guest hours before until I met David. Furthermore he failed to offer any solutions aside from telling me to purchase a day pass at 10p.m. So in other words I can’t bring someone for free at 10 p.m but they can workout as long as they pay. David was more focused on the NBA game than his guests. Maybe he was upset that the Mavericks lost so he decided to take it out on me. I’m extremely disappointed.

Source: Google

★ 2

Showers are disgusting! There are groups of staff socializing while the bathrooms look the pictures. For a PREMIUM gym that ppl are paying $200+ a month, especially in this economy, it’s unacceptable. I’m shocked that the patrons have not complained.
The showers at the Dallas Highland Park location are way better. Someone is always in there cleaning THROUGHOUT THE DAY well into the night.
The only thing saving the Plano gym so far is that they offer Pilates Fusion and SARN is teaching the Surrender Yin class. They are the reason why the rating is at 2 stars instead of 1.

Source: Google

★ 5

Source: Google

★ 5

Coach Trule is an incredible basketball coach who truly stands out for his ability to teach the game effectively. His deep knowledge of basketball fundamentals, combined with his clear and engaging coaching style, makes learning both enjoyable and productive. He made my son so much better than he averaging 10 points a game in his season after his coaching. He is truly an outstanding coach and great mentor.

Source: Google

★ 5

I recently enrolled in the 60-day challenge at Life Time Plano. I had the privilege of collaborating with Mr. Trule, who has been a significant source of inspiration for me. For years, I found myself stuck in a routine that yielded no results.
Mr. Trule has demonstrated that one does not need to be 25 years old or spend all day at the gym to achieve meaningful changes.
Through my work with CL Trule, I have cultivated a healthier relationship with both food and my body. He has provided support for my mental and physical well-being. I have become more conscious of the negative self-talk that can occasionally hinder my progress.
The modifications I made to my daily routine and meals were straightforward and entirely attainable for an average person like me.
With Mr. Trule's guidance, I have successfully lost fat and gained muscle within just a few weeks. Remarkably, I have managed to sustain these results.

Source: Google

★ 5

Life Time is wonderful place to get a very diverse workout. There some really great trainers. Erin M, Kristen (Kristy), and Truly. I always enjoy their commitment, expertise and dedication on ensuring I have a solid workout and understand what I need to do for my health benefits. Thank you.

Source: Google

★ 5

Coach Trule is very detail oriented and quickly identifies your weak spots. He is able to help your game based on your individual needs and has a proven formula to customize your success. A+

Source: Google

★ 5

I worked with Trule, one of the Fitness Professionals at Plano LifeTime during the 60X challenge. I learned invaluable information about nutrition and how the body processes it along with how it’s used for fitness and strength training. Trule has a wealth of knowledge that has assisted me in changing my ideology about fitness and wellness for the better!

Source: Google

★ 5

Spoke to CL Trule, very knowledgeable about losing weight & eating healthy..

Source: Google

★ 5

I have been searching for a fitness technician that is a teacher and trainer; that provides insights that make sense and are sensible; that speaks from experience and knowledge. I believe Trule is the one.

Source: Google

★ 5

Source: Google

★ 5

I have been training with Mr. CL Trule for 40 days now.. I will say it has been a journey. It was rocky at first I wasn't to sure, then I started to listen to him and now I'm more aware of my mental and physical health and how they play an important role in this journey you have to have balance...I have seen results since then thank you Mr. Trule for your patience and help. You are awesome sir.

Source: Google

★ 5

Source: Google

★ 3

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★ 4

Source: Google

★ 5

I have been a member of this gym for six years, and I am continually impressed by the high standards of cleanliness, organization, and overall quality. The facility is always well-maintained, and the care put into every detail is evident. What’s most remarkable is that, even after all these years, the quality has never diminished. It’s a place that truly values its members, and I highly recommend it to anyone looking for a consistently excellent gym experience!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I recently took tennis lessons with coach Uman hoping to improve my skills and enjoy the sport. While the coaching itself was decent, my overall experience was overshadowed by unprofessional behavior.

From the very start, coach Uman repeatedly brought up personal financial issues, specifically mentioning a fund for his deceased mother’s expenses. While I understand that everyone goes through difficult times, being constantly asked for money during lessons made me uncomfortable. I came to learn tennis, not to be put in a position where I felt pressured to contribute to personal causes.

This persistent behavior created an awkward environment and distracted from the lessons. I believe that professional boundaries should be maintained, especially in a coaching setting. Unfortunately, I cannot recommend Coach Uman to others looking for a focused and professional tennis training experience

Source: Google

★ 1

Gym etiquette in patrons non existent. Edgar’s congregating near bench racks. Bathrooms are filthy. IG influencers smith pressing 70 pounds & grunting, tripods sitting right in the middle of walk ways. All for the small price of $220 a month!!

Source: Google

★ 5

Source: Google

★ 2

I’ve been a Lifetime member for three years, but I’ve decided to cancel my membership at this location. Honestly, it just doesn’t live up to the standards I’ve come to expect from Lifetime.

For starters, there’s the towel situation. Way too often, there are no towels in the men’s locker room. Members end up having to go out to the main area to grab them for everyone else. This has happened more than once, and it’s frustrating. On top of that, the upstairs bathroom is constantly out of paper towels, so I can’t even dry my hands.

Another big issue for me is how they handle their amenities. The Hydro massage and Cryo chairs are locked unless a trainer lets you in, and once the trainers go home, you can’t use them. These are amenities that shouldn’t need supervision, and it’s annoying that they’re so hard to access.

And then there’s the Pickleball and tennis courts. They don’t have outdoor Pickleball courts, and the indoor ones are always packed. To even get to the tennis courts, you have to go out through the front of the gym, which just feels inconvenient.

Lastly, the TVs. There’s no sign explaining how to connect to the audio, and when I asked a staff member, they had no idea how it worked. Most Lifetime locations use AudioFetch, but this one didn’t seem to know—or care.

For $200 a month, I expect more. Lifetime is supposed to be a premium gym, but this location just doesn’t feel like it’s worth the cost.

Source: Google

★ 5

Not a member, but I was sick and about to throw up, and they let me use their bathroom. Typically gyms don’t let you just use the bathroom, so it was very nice of them and greatly appreciated. The front desk staff was very kind and understanding.

Source: Google

★ 5

Source: Google

★ 5

I literally cannot say enough good things about this place. I love lifetime. Its a one stop shop for self care. You can take your kids to the kids academy, get a workout in, shower, steam, hydro massage. Lifetime was the catalyst to helping me get back to myself after becoming a new mom. I love GTX, Lift strictly strength, spin & yoga. Thank you to the trainers and rest of the team at lifetime Plano! Lifetime is truly a lifestyle, and if youre looking to stop making excuses and get to where you want on your physical journey check them out.

Source: Google

★ 1

Story About How Lifetime (Plano) Supports a US Army Veteran with a Disabled Child

I am a US Army veteran, and my 5-year-old daughter, who has Down Syndrome, was recommended swimming by her pediatrician. Swimming is not only great for her health but also an important bonding time for us. We found a wonderful instructor, Sarah, at Lifetime, and it was perfect for us—especially since I needed to prepare for my PT test for my unit.

A few months ago, I returned to college and decided to put my club membership on hold. I notified Lifetime 30 days in advance, as required, and also informed the swim club about this. However, last month I noticed that I was charged again for swimming lessons. Confused, I went back to Lifetime to ask about the charges.
From the very beginning, the receptionist spoke to me rudely.
She said, “Don’t you know that the swim club is separate? We don’t handle their charges. If your account is on hold, you cannot enter the club anymore.”
I calmly asked, “Okay, may I just speak to the manager? I already notified the swim club about this.”
After being sent back and forth between staff for about an hour, they finally allowed me to use the remaining four lessons I had already paid for. I appreciated the resolution, even though it took a lot of effort on my part. We went to the lesson last Tuesday without any issues.
However, today, something even more frustrating happened. My daughter and I arrived in our swimsuits, ready for class, but we were stopped at the reception desk again. They claimed there were no notes on my account and asked me to explain the entire situation again. I told them we had already been approved last week and asked why this was happening.

They called the manager, Corrie, who checked the system and said she couldn’t see any notes from last week. She began calling the swim club while I stood there with my daughter in my arms, feeling humiliated in front of all the people around us. It was incredibly embarrassing!

After 17 minutes of standing there, they finally let us through. When we got to the swim manager, she immediately found two notes in the system—one from last week and even one from earlier today! Despite this, we had already missed most of the lesson; there were only 12 minutes left by the time we were allowed to enter.

How is it possible that three staff members couldn’t see the notes right in front of them for 17 minutes? Why was I treated like I was doing something wrong? I’ve never felt so humiliated in my life. All I wanted was the service I paid for. It’s not my fault that Lifetime separates its swim club operations from the main gym, but I’m the one who suffered for it.

Thank you, Lifetime, for your “support.” Take the crown off your head—you are not the only fitness club in Plano.

Sincerely,
A disappointed customer and US Army veteran

Source: Google

★ 5

Source: Google

★ 5

10-8-24
I left a pair of Oakley glasses in the locker room yesterday. Today your cleaning staff returned them to me. Amazing. You all are such great people!!

Corrie Flynn is an amazing person! Always kind , super attentive, very personable.
This place is amazing!
Thanks guys for providing such a great service.

All the best!
Sam Roman, Jr.

Source: Google

★ 5

I love everything about this gym. From the sign up to the trainers, the staff at the front desk and the operations staff. All amenities will be used by my family I feel like I'm on vacation when I go there after working out I can relax in the dry and wet sauna.

Source: Google

★ 5

I love the tennis!

Source: Google

★ 1

I want to mark zero star. Really bad experience.

I really want Plano lifetime to consider better quality of service.
This location Plano is not clean specifically bathroom in the family locker area. Another locations even the member ship fee is cheaper it was really clean and better security.
I heard some criminals there to steal money from locker room. They should figure out for better security level.

Source: Google

★ 4

The best Lifetime location in the area, including their yoga program. Would appreciate a return to 24hr accessibility, since our dues have increased by about 50% since 2020.

Source: Google

★ 1

Ghetto, trash and unsafe!!!! (UPDATED)

My wife got robbed tonight, someone stole her purse wallet and sunglasses inside the locker room.

They (staff) suggested that someone sneaked behind my wife as she was setting up the password, (even my wife saying, nobody was behind her) well I have very strong opinions on that, and I strongly believe that the locker was conveniently opened by a key, well, i think what i want to say is… don’t have your business there, don’t carry any branded goods there, bc there is very very low level trash ppl at this place!

Part 2

Since we can make just one review, here follows my update on the case (3 weeks after the robbery and my review).

Life Time has done nothing, (besides this automated lame message) not a call or follow up with the case, matter on fact they said that I need to get a police report to get some action, (i will invest my time doing it even knowing they will not move a finger).
I believe my question is, since a robbery happened inside your domain and you have a formal complaint with all details provided by the victim, why you don’t move forward to try at least show your clients that you are on their behalf. Easy answer, because you are not on your clients behalf. 😉

Source: Google

★ 5

Best gym on earth

Source: Google

★ 1

very disappointed with this location. my children and i have had a membership for 3 years now, and my 16 year old child wanted to go with her friend today and her friend was going to use our guest pass but they were not allowing her because she was 15? super ridiculous. they all grown teenagers who just wanted to use the membership we paid for and the employees we’re giving them a hard time and not letting them in. better gyms are out there with the same qualities. don’t waste your money especially if you have kids. they made me drive all the way out from work to pick them up. super inconvenient

Source: Google

★ 5

There is a lot to love about Lifetime Fitness! Firstly, the staff was so welcoming and friendly, tending to our every need. David was especially cool! The center itself is grand, spacious, and most importantly, clean. There are many activities and facilities for everyone including basketball courts, lap pool, sauna, steam room, and much more. The locker and changing rooms are big and clean as well. There are toiletries and towels available.

Source: Google

★ 5

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Always a good experience getting massage with Lessie at life spa!

Source: Google

★ 3

I love the installation, the classes, day care!. I just find two problems.
There's 0 reinforcement to keep the the family restroom only for adult with a kid. I continously see men entering to the family restroom, and me as a mother of two daughters make me feel very uncomfortable. Last time I saw a group of three men entering the family bathroom. Me and other mom were in shock. She was changing her little boy there and I could noticed she was very uncomfortable. Ultimately, I decided to go to the ladies restroom with my two daughters since theb and I had better experience, but I feel bad for those moms that have boys and had to use that restroom.
And secondly, I feel that the manager from the kids swimming takes forever for answering simple emails. Took almost a week to answer me for a make up class, and when I told her I was good with the date, she never confirmed to me. So I went to the make up class not knowing if my daughter was signed up (she was) but I was in uncertainty all the time. I would believe that she is super busy but I saw her after no replying my email in the dresser taking with her friend that was curling her hair.
Other than that, I am very happy with the gym.

Source: Google

★ 5

Great Gym, variety of classes. Inside and outside swimming pool.

A great vacation place without the need to leave home.

Source: Google

★ 2

Have been a member on/off since 2005. Great gym chain overall, but this location has issues that management doesn’t seem willing to address.

1. Basketball court - One rim is literally about to fall off, it has TWO bolts missing! Has been this way for months. Rim sounds like it’s going to brake when you shoot. I’ve told management multiple times. They even took photos last month. Still didn’t fix. Second rim is not level. Both glass backboards look like something you’d see at an old YMCA. Very dirty!

2. Music is way too loud in some of the classes. Downstairs spin class music is like being at the club. You can hear the music down the main hallway. And no I’m not being that guy. It’s insanely louder than other LTF locations.

3. Daycare is amazing!

4. Two star review is compared to other LTF locations. Expect a lot better.

Source: Google

★ 5

Had an introductory training session with one of the trainers, Trae Adams-Reid. He was really great and patient with me and taught me a lot of things. Highly recommend that you ask for him if you’re new to this club 😊

Source: Google

★ 5

Perfect place to sport

Source: Google

★ 1

Went to the club the other day with a friend who is a member and was denied access even though my friend had his guest passes still available to use. I was also very confused why the front desk lady Missy had to be overly obnoxious and rude about us not entering the club. Her customer service skills are very poor and it would be in lifetimes best interest to help her so they don’t turn away any new members. I am very disappointed in lifetime especially because their mission statement has friendly and inviting in it. I do not know where that part of the missions statement was on my club visit.

Source: Google

★ 5

Please bring back rap music!!! You had rap music all the time upstairs and it was great. Very high energy. Now I must exercise to “Mother and Child Reunion” etc. Please save the “EZ Listening” for the downstairs locker rooms.

Source: Google

★ 5

Today I attended ARORA TOTAL BODY's strength training course at LIFETIME at 2:15pm and ARORA TAI CHI at 3:15pm. After both classes, I was not tired, but also full of positive energy. The teacher is very patient! He is very good at encouraging students and has led more than 30 old gentlemen and ladies. The teacher's love overcame my difficulty of being passive. Even if I didn't fully understand the teacher's instructions, I could awaken my body's energy and unleash my body's potential. Really touching! grateful! There are such good teachers. Thank you very much to all the staff at LIFETIME, they are very attentive! Strive to maintain the best quality! Thanks to all the teachers! Everyone 👍👍👍❤️❤️❤️💕

Source: Google

★ 3

Overall a decent gym. Been an on and off member of LT for many years. Was at Equinox for about 10 years, but now LT charges EQX membership prices which I think is a bit high smh, its a good all around gym but the cleanliness does not match EQX. And for paying just about $200 a month is wild, I remember when it was barely over $100!

Source: Google

★ 5

Easy in and out !! Neat facilities

Source: Google

★ 1

Just recently rejoined lifetime, and hating how the gym had changed so much for the worst.

Back in around 2008 when the gym was relatively new at least that’s what I was told at the location I went too they called me a founding member (probably of that location, I don’t know).

This is why the gym shined bright. The plans were all under 100 bucks a month. And the gym offered way way more than other gyms did. They kept it clean. Kept it nice. Made it worth its value if not more.

Today basic plans are out the window. Now the gym padded so many things to a plan that a membership that was under 100 dollars is now over 200 bucks.

If the quality rose even more with the price I wouldn’t have mind it but it didn’t.

This location the staff was professional and friendly. But the gym looked like an hold falling apart spooky old haunted house. At night it’s not really well lit and it just gives you a vibe that this gym has been there for more than 20 years.

The building inside isn’t any better. It’s the outdated old design building that LT had back in the day. Grout wearing away. Tiles falling out. Sprinkler pipes bulging out of the wall so much the tiles lifted around the sprinkler head. I saw water marks on the wall. Rusted metal everywhere. And the pool area wasn’t all that clean.

Plus it’s not a disability friendly pool area. All handles are loose and wobbly. And the handles to get out the pools are so small people with back problems like me can’t bend down that far to get in the pool.

If the gym wants to offer modern prices. Heck, at least bring the gym to the modern age because that old fossil of building really needs help.

And currently based on the upkeep of the old building severally showing its age and the experience it’s not a gym that should be charging nearly 200 a month. Because it doesn’t justify the charge. If they were in renovation again I wouldn’t have said anything.

But thing is nothing about that location justifies a price hike. I’m sure this location was a location that used to charge under 100 a month at one point.

Bring this gym out of the past and renovate it and make it worth the money you ask and I’ll be happy to change my rating. But as of right now price to experience isn’t justified and I cannot rate the gym higher.

Source: Google

★ 4

It's oka

Source: Google

★ 5

Lifetime was a game changer for my family and I. It’s childcare centre made it so my husband and I can finally enjoy the gym together while still being in the same building as our little one. The staff is friendly, the classes are fun. We are able to have family time and self care all in the same day. We are addicted. Thank you life time!

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★ 5

Started going here in August 23!! Met some of the best people, and staff who really know what they are doing!! Keep up the good work Cory Hayes you’ve built an amazing team!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I have a Signature membership and can not use one of the four massage chairs. They are all empty and no one is using them. I guess I will have to go to planet fitness. My membership that cost 10 percent of my planet fitness membership and they have much more massage equipment also. What a joke!!!

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★ 2

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★ 5

I am a new member just been there a couple of months and I love that place 🤗 My friend and I go for ARORA Aqua every Saturday. The class is for seniors and everybody is so friendly and helpful from the front desk and through out the club.. The instructors are phenomenal and the staff in the women's locker room so accommodating and patient always greet us with a smile 😃 even the staff in the Cafe, shout out to Annie. We are always encouraged to do more exercises and participate in the many things that are available for a healthy, active lifestyle.

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★ 3

Life Time chain is great, I'm a loyal member, but this one blasts music way too loud throughout the whole gym. I understand if there are classes going on, but this is all day everyday throughout the whole building. Seems especially ridiculous given that over 90% of people have their headphones in. This actually makes them play their own music louder, hurting the hearing of the customers. I've let the staff know a couple of times about this but they seem either unwilling or unable to do anything about it. The other gyms in Frisco and McKinney are much better places to work out.

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★ 5

This was my last visit. Membership has gotten a bit pricey since 2011.

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★ 5

Love the pool here!! So much fun and water is clean.

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★ 5

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★ 5

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★ 5

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★ 5

Used this gym while here for a summer internship. It was a fantastic experience! The staff are great, and service is very dependable. Very clean and cool also. The lap pool is the perfect temperature, and they have pull buoys and kickboards available also. I wanted to give a special shoutout to David for his excellent service and professionalism. Thank you David!

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★ 2

Weights are all over the place, and the personal trainers don’t bother to put them in place or tell users to not leave a mess or something.. this is not a cheap gym and sometimes it looks like one.

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★ 2

I liked the gym. Loved the group classes and had plenty of equipment which was a huge plus. Unfortunately I ended up canceling my membership due to the excessive camera usage from the so called IG fitness influencers. Cameras on tripods are very intrusive and it causes problems for people like me whom have legitimate reasons for not wanting to be in anyone's workout videos. There should at least be designated hours where influencers can record and allow the rest of us to work out in private. I have moved on to a different that does not allow recording.

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★ 5

I LOVE THIS LIFETIME, I have been a member since they opened in 2003 or so!! Although the SOME of the machines need updating, I disagree with some people that the locker rooms need upgrading, as they were just upgraded back in 2018 or 2019!! They are FINE!!

If there’s ONE comment I can say, the towel service is kind of lacking, but if you don’t have enough staff, then one or two are trying their best to get the towels back in the shelves in the locker room.

I’m not sure, WHY people are having an issue with Missy, every time I call and speak with her, she is NEVER A PROBLEM!! She has helped keep me with Lifetime, if it wasn’t for her keeping me at a decent rate, I wouldn’t be with Lifetime anymore… so THANK YOU MISSY for keeping me with you guys!! Maybe other people just have issues that are beyond Missy’s control and maybe a bit rude with them, but I’ve never had an issue with her.

While they could use areas of some more cleanliness, which not enough staff to help with that… I think this Lifetime is doing just fine!!

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★ 1

Please get rid of missy the manager

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★ 1

A lot of the management staff are unprofessional. I read a review about two managers profiling a guest and I can confirm that its happened to me multiple times.

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★ 1

What I really don’t like the most is the sauna, smells disgusting, you should update everything, sauna should be separate girls and boys. Shower were disgusting also, Lifetime Craig ranch in McKinney is the best. Very disappointed, they charge a lot to have this place dirty

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★ 1

I am incredibly disappointed with my recent experience. My shoes were stolen and the way it was handled by the staff was disheartening. The gym's lack of responsibility and negligence is truly concerning. I strongly advise potential members to think twice before joining, as the gym fails to prioritize security and member satisfaction.

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★ 5

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★ 4

Not a top tier Lifetime but good
And clean

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★ 5

Excellent 5 star service in all categories including; management, cleanliness, staff, amenities, child care, location of facility, equipment, trainers,, aesthetics and overall great morale and atmosphere!

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★ 5

I love this Life Time! I either go to this location, Frisco, or Highland Park in Dallas. I have been here since I myself was a little kid and I do not ever think I can go to another gym again. I love all the upgrades they have done over the years. I love the location and all the trainers/people. The gym is always clean and I love all the classes they offer. The GTX and ALPHA classes here really kick you into shape! For those complaining - any gym you go to will be crowded during busy hours :). I cannot see myself working out anywhere else but at a Life Time club. The quality, consistency, and experience is unmatched.

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★ 5

My favorite gym to date and I have been a part of many. The best part of the lifetime gym is the classes with Signature access like Alpha Conditioning, GTX, and Ultra Fit. Juan H. is easily the BEST coach and motivator out there. His workouts challenge you in the best ways and make you always want to come back for me. I highly recommend booking a class with him! Front desk staff no matter what time of day are always so cheerful and friendly. Addison at the cafe is the most patient and hardest worker there is. LOVE THEIR CAFE!!! The locker rooms, bathroom and pool are always so clean which is always appreciated. All gym equipment that needs repaired is always done in timely fashion.

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★ 5

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★ 5

Perfect

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★ 5

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★ 1

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★ 3

This location is very outdated especially the locker room and weight floor. The customers are paying so much money for this gym and the management can’t afford to renovate or proper maintenance . Life time Fitness suppose be a nice upscale gym . People paying so much money for this gym to be maintained well . They mind as well go to LA fitness for same condition gym for half of the price .

Another issue I would say is the front desk employees they are rude and not friendly. Management and higher up does need to speak with the whole team . Im not the only one a lot of people commented the same issue as well .

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★ 1

I was thinking about joining, BUT not now after reading ALL the bad reviews yikes!

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★ 3

An ok establishment however they NEED to fire a staff member by the name Missy. She is extremely rude and hostile with all other staff and customers alike. It doesn’t help that she is almost always there. Besides that it isn’t like other lifetimes and is pretty much in a decline when it comes to equipment facilities etc. It is still pretty vibrant though the energy is always positive and most of the staff is great (besides Missy i’m praying y’all terminate her). It’s a pretty mid establishment all in all they can do better but it isn’t completely a failure

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★ 1

Wood floor of the basketball court is in terrible condition. Multiple dead spots. Pickelball is a fad. Restore the court to its original condition at opening or I will cancel my membership

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★ 3

Great pickleball program with bad costumer service! I accidentally reserved a court for a specific time today. I wanted to do the courteous thing and cancel it since I meant to do for a different club. Corey at the front desk put me on hold for a long time. I had to hang up because of how busy I was but I didn’t appreciate the long hold. They have good equipment and clean bathrooms!

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★ 2

Once upon a time this gym use to give you great service for the amount you were paying. As of the last year I feel looked down upon and treated poorly by staff. They reduced the hours and raised the price and still the service is pretty bad. If you have the money and want to be treated like a valued customer I recommend equinox. If you are on a budget go to LA fitness there’s practically no difference other than the price.

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★ 1

Dirty. Outdated. Overpriced. In need of a deep remodel and sanitization. Locke4 rooms look like a scene from the 80s.

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★ 1

This gym is very unsanitary. I have told management many times of the unhygienic and subpar conditions I have found in the restrooms, showers, pool, sauna, and on the gym floor. Machines are outdated and the entire gym needs a remodel. This is not on par with the outrageous amount they are charging. $230 for my husband and me for this quality is way too much. The towels are a sanitation write up of its own.

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★ 3

I don’t understand why they have so many employees folding towels instead of having some cleaning the showers and toilets .At least supervise every hour how they look like .
The glass doors are disgusting. The floors full of hair and residual shampoo and soap in the showers
I really struggle taking a shower there it’s so dirty …
Truck stops have better cleanliness I’ll take pictures next time

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★ 2

Good overall gym . Cleanliness definitely needs to be worked on . Bathrooms are never clean when I go after or before my workout . I had seen the same stain on the floor for the whole week and nothing ever seems to appear clean. A lot of employees folding towels , yet the bathrooms don’t look clean AT ALL. For the amount of $ I spend every month i would expect a bit of cleanliness.

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★ 5

Kailee helped me and my boyfriend set up our membership we have through gym pass, she was very friendly, funny and kind. Made us feel welcomed! Great quantity and quality of equipment, I have no wish to use basketball courts (so not a problem to me) but it is very crowded with kids like the reviews say.

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★ 1

3-11
Looks like towel guy (older gentleman) could use a belt instead of walking around with his rear hanging out as if he were back on the block
This is what we pay for?
Come on guys. Basic dress standards should have been learned many moons ago!

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★ 1

Just moved really close to this location and visited a couple of times with a guest pass. Disappointed to see only 1 overcrowded basketball court that is in poor shape next to a brand new pickle ball court being used by 4 people. Won't be joining any time soon.

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★ 5

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★ 5

Great value and well run!

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★ 5

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★ 1

Basketball courts here are taken Sunday morning by birthday parties every other week. We’ve told the Management team Cory and jasmine a million times that we are over 25 people every Sunday that play basketball and they promised me and bill it would Be after noon or 1 on from now on. They have promised this multiple times but they keep ignoring us and going back on their word. Today was the worst , we had 27 people playing basketball and they literally started putting tables on the court while we are playing . They already took the other court for pickle ball and they are the only lifetime here that has no party rooms so they kicked all of us out when we only played about 30 minutes. I have Frisco membership so I’m already paying crazy 180/month for one person and we can’t play ball when we want on Sundays here in Plano ….corporate greed at its finest…..
I even asked they post the birthday parties scheduled on the app so we don’t waste our time coming up here and they said no.

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★ 5

Best gym I’ve ever worked out ! Great staff , good parking , clean ! And I like that it has a steam room spa and jacuzzi .

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★ 5

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★ 1

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★ 1

It makes absolutely no sense that they will take up the whole basketball court for children to play with dodgeballs for hours a day and eat food on the court. Meanwhile that is the only court in the entire gym after they removed the other one for pickleball, which nobody uses compared to the court. There is a kids playroom but instead they choose to utilize the court that members are paying unreasonable amounts of money a month to be using. If i'm spending $150 a month to use a basketball court and gym then it should be available to me as its stated in my contract from joining this facility. There are thousands of other complaints I could provide like the faulty gym equipment, flat basketballs 99% of the time, dirty steam room, smelly showers and sewage, but overall.. there is a lot that needs to be done. Do better Lifetime.

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★ 3

Its very pricy and needs to go back to 24/7, then i will say its worth the price especially for night workers like me and my coworkers… its just 5 more hours of operation but it would make the difference, especially now is SO crowded in the gym around morning and afternoon! But its a good clean gym & good basketball rock and climbing places, the pool really fun for the kids. towel folding in black shirts and cleaning people are helpful and friendly to me to if i need something, lifeguard are always keeping the pool cleaning and lots of towels and helpful if any requests, one white hair lady and a few others at reception desk are not helpful with membership & always look like they hate their job (not the black one who is always at night, she is always makes me feel welcome). Sauna is really nice and only sauna i find in this area, but some people like to do workouts in it and its a little bit annoying. The indor lap pool is also way too dark, put some lights in there!! I know im old man but its scaring me hahaha!

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★ 5

Best fitness club in Plano

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★ 1

major money grab, if you have kids, don’t even bother coming here. they wouldn’t let my sister bring in her own kid even tho both were on the account unless it was as a guest…not sure why that wasn’t brought up while paying for the membership.

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★ 5

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★ 5

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★ 5

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★ 5

Love this place and service

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★ 5

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★ 1

We typically go to this Plano location because it is the closest. The facility is not bad and kept well. My complaint is about the staff that runs the children’s area. They do not seem to even like children or want to be working there the few times I have dropped off my child. The most recent encounter was when we went to a birthday party held there, and the staff purposely was rude and cold to a particular child. I understand that children are difficult, but you need to have some tact when dealing with children. This location really needs to do a better job finding staff that know how to work with children! So now, we drive all the way to the Frisco location more often to avoid this experience. Such a shame!

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★ 5

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★ 5

Look, the childcare center here is unmatched. The team that works there is warm, attentive, and inspire comfort and trust. I can’t say enough about them. We’ve tried to leave our 1.5 year old son at other lifetime childcare’s and the vibe is just OFF. Conclusion is, Plano has us spoiled.

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★ 4

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★ 3

Good but not great....

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★ 5

The manager is amazing, goes above and beyond for the members. The staff is great. I love my gym!

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★ 5

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★ 4

This is one of the best gyms I’ve ever been a member of. The staff are happy, smiling and helpful. Everyone from the concierge to the trainers and management are highly professional. Any time I’ve experienced an issue they have addressed it promptly and professionally. The one area I’d like to see improvement is related to fixing broken equipment. When a piece of equipment is down I would like to see a sign that shows the anticipated fix date. Life Time North Dallas did this and seemed generally more responsive to broken equipment.

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★ 5

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★ 5

Very big and clean facility and professional management . Love it

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★ 1

They got rid of the rims for a pickeball court! I don’t pay 200$+ a month for one basketball court there was no reason to get rid of the rims!

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★ 5

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★ 5

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★ 1

Really disappointed to see they have permanently taken down one of the basketball hoops in favor of a pickle ball court. These guys must be really out of touch if they couldn’t see how overcrowded the basketball courts were in the first place. I’ve seen maybe a handful of people play pickle ball and basketball is always full. Not to mention there was no voting process or anything just a meaningless email notice. Wonder if it’s all the gyms or just this one. If it’s just this one see ya later

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★ 5

Already missing the pool days at Life Time with the Little’s😎☀️👙🍉

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★ 5

I am from India on a six months visit to Plano, Texas.My son introduced LF to me . Being a diabetic i am on insulin for the past few months. Even then my blood sugar levels are not within the limits.
I selected some workouts suited for my age (70).Within a week everything changed. My general health and blood sugar levels improved.
The place is well maintained ,hygienic and the machines are perfect. I just love it.

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★ 5

Great amenities, great service. The facility is clean and the staff is welcoming. Definitely worth the trip.

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★ 5

Multiple workout options and steam, sauna and pool to relax afterwards

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★ 1

The white lady at the front with the grey hair and the Asian lady with the black hair are so rude. Management needs to do better.

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★ 1

Very bad customer service, and the worst part when you ask for a manager they are no where to be found. I asked a very rude staff member named Messie to transfer me to a manager while I was there. She gave me a number to the front dest and laughed at me. Can't explain how bad customer service is here.

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★ 1

Gym is slowly deteriorating. The price isn’t worth the quality, they’ve been getting cheap. Gym used to be 24/7, now they still charge the same price and offer less. Unacceptable!

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★ 5

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★ 1

HORRIBLE Customer Service.
Had a membership for 3 months, decent gym but they charge a ludicrous amount for little to no customer service. The two ladies at the front desk (Rachel, and the lady with white hair) have constantly been very rude and mean in the way they were speaking. It was an embarrassment going back to this gym. My friend is cancelling of those people from the way they communicate, and after considering renewing my membership, renewing it is Not a considerable option from the way I was profiled. I spoke to many of my friends that I met there they have had a similar experience and will now be canceling too.

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★ 2

Something has change in this gym in the past year or so... It used to have new and clean equipment and overall facilities. But now equipment, and facilities looked old and at times unclean. Even the towels now looked and feel old. This is a pricey place and honestly thinking on cancel the membership.
I do want to point that Classes, coaches and staff are the best! friendly and always willing to help with a smile. But facilities need to do better ASAP.

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★ 3

It used to be a great place which is why I've been member here for years. But lately the management of this location is falling in its standards. The Lobby and all lower level stinks of sewage. No one seems to care. They tell me it's a difficult plumbing problem. That's BS. I'm thinking of quitting and moving to another location even it's a bit of a drive.

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★ 5

Es de los gimnasios más completos que he visitado en diferentes países...top of the line!!!

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★ 5

I can truly say Lifetime saved my life. Is more than just a gym! I always tell Everyone “Lifetime is my happy place” This is where I go to not just to workout, but to relax, to have some me time, meet up with friends to have a spa day with the girls. Always very clean, equipment fully stocked and working so I can get my whole workout done without interruptions. The staff as well as the other members are so friendly. I feel comfortable with everyone around me. I have left my phone and AirPods behind and every time get them returned. Definitely worth every penny!!

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★ 5

Kids play place, outside pool, huge cardio area, spacious changing rooms. I love spending time and working out here.

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★ 5

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★ 1

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★ 5

We've been a member here for 5+ years and love the gym and people who work here. All the latest equipment and always kept clean.

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★ 2

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★ 5

Amazing gym but bit pricey

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★ 5

Helpful staff at this place. The lifeguards are always there to help when required. And the chicken sandwich is amazing. Would recommend this gym.

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★ 5

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★ 5

My favorite gym

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★ 5

Professionalism in giving a tour, personal coaching, childcare, and cleanliness and this feedback applies to both Plano and Allen locations I have visited. One thing I missed after comparing with Centennial, CO Life Time Fitness location is the indoor soccer field but thats OK.

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★ 3

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★ 3

I just started this week so things may change and my experience will be vastly different because of the time I go. That said I’ve been going between 4-4:30am all this week. I’m surprised by how many people are early risers but it tends to be the same familiar faces. Locker room is clean with plenty of towels. No issues with showers.

I will note the weight room is a bit smaller than the one in Dallas

**Update**

I'm having to downgrade this review to three stars. Do not go to this gym between 6am and 8am. I got to the gym around 6am and what a difference an hour and a half makes. Between 4-5 theres plenty of room and equipment to bounce between. By 6am you're lucky to have any walking space. I had to wait for a squat rack which is amazing considering they have like 12 of them. Every bench and dumbbell area was taken. I was contemplating just walking out but i stuck through just to see if the crowd lightened up. It didn't. I left by 7:30am and it was still almost no walking space. I'm going to try the Addison location tomorrow to see if its just as crazy.

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★ 1

Missy the lady who works the front door is the worst human I have ever encountered.

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★ 5

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★ 5

You must experience to believe there are still many nice people in the world
When you visit this place .

Employees are working so hard to keep place absolutely perfect.

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★ 5

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★ 5

Beautiful, clean facility! Great for kids:) My 4 girls ages 6-11 enjoy rock climbing 🧗‍♀️ basketball and the slides 🛝 in the indoor and outdoor pools! Amazing tennis too. Take a tour and get a free week family pass then become a member. If you get friends to join they give you money for cafe or the spa! I have dyed my hair there and had the best hydro facial of my life!! You will not regret keeping your whole family fit and in one stop shop! Family that sweats together stays together 🏋️‍♀️

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★ 5

I absolutely love Lifetime! The facilities are impeccably clean, the staff is wonderful and the childcare is out of this world! Adriana G. is by far the best instructor, her spin class is amazing. The only downside is she only teaches once a week, I really hope they add more of her classes!

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★ 4

Went to a kids birthday party. The bouncy house kept falling in. Workers were able to fix it. They were great with rounding up the children for pizza and cupcakes. They knew how to get the kids attention and how to give them instructions. The kids followed their lead.

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★ 5

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★ 3

Gym is still pretty nice but with it now being around $250 / month for a family membership, it is not really worth it.
1. The weights area is way too crowded and you wonder how many more memberships these guys will sell before they start to realize that the overcrowding has a significant negative effect on the member experience. The Allen location is not nearly as crowded and is better maintained, but just too much of a drive.
2. Basketball courts are either closed to repair yet another rim that has been destroyed, or for pickleball or birthday parties or daycare. Do they tell the members that the courts they pay for can be rented for bday parties by non members during peak hours? Or that they rent out the courts to coaches so that their teams can practice there? The members can only have access to the courts if management hasn't rented it out to nonmembers. Anything to generate more cash flows and put the members second.
3. Back to the crowds. I see all the time front desk personnel just waving nonmembers into the gym. I wonder on a given day what percentage of people crowding the weights area or basketball courts are even members. They are supposed to limit guest passes but I have brought guests twice in the last two weeks and each time the person at the front desk just waived them in. No form to fill out. Not noting it on my account as one of my limited guest passes being used. Go hang out by the front desk on a given day for a half hour and you'll see several nonmembers just walking past, other members haggling with the front desk about their nonmember friends and just being waved on through, etc. No control over access to this gym.

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★ 5

Good Employee Services

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★ 5

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★ 5

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★ 5

Very good gym overall, but I especially like personal trainers here. Very caring, friendly, knowledgeable, and fun to train with. They answer questions patiently and help you even when you’re not on a Personal Trainer program. I recommend Emileigh to everybody who wants to start a fitness journey, as she makes sure you get correct techniques from the ground up and teaches you how to safely go on your own. Not to mention if you are an experienced athlete, Emileigh can take you to your next level in no time, and that’s not going to be fun! Don’t say I didn’t warn you :)))

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★ 1

Garbage - Plano athletic half the price better service for 20$ less you can go to John Reed look it up!!
Big scam as it’s over populated and the staff can be rude at times - the sauna is a workout to some people over there and the sauna is filthy.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very nice upscale fitness club. Lots of equipment that is upgraded frequently, large staff of experienced trainers, variety of free & paid classes offered from 6am - 8pm. On-site Cafe, large indoor & outdoor pools, large locker rooms with showers & sauna kept very clean, upgraded hospital-level ventilation system.

Source: Google