★ 1

We will never go to NexGen again and strongly caution everyone we know about them. They scammed us out of thousands of dollars.

TLDR version: We were lied to about the terms of the workout sessions to get us to buy more before this location changed ownership, they won’t give us our money back, and no one at NexGen has helped to try and resolve this.

We had been going regularly for months leading up to our wedding and liked it well enough. When the (former) franchise owner of this location reached out offering a limited time deal for us to purchase more sessions, we were a little hesitant since we knew we would be moving in the near future and specifically asked if the sessions could be used at any location. We were told that they could be used at any location and had no expiration date, so we went ahead and purchased. Shortly after purchasing the sessions, we shockingly received an email that this location was closing down, which at no point was mentioned to us during discussions with the owner about purchasing more sessions. It appears that getting us to buy more sessions was a last-minute cash grab before he lost ownership.

We then received another email saying that this location would not be closing down after all, but instead be operated as a corporate location moving forward with most of the trainer positions changing. We met with the corporate owners of NexGen (different from the former franchise owner of this location) to discuss the changes. We explained that we were told our purchase did not have an expiration and would be easily transferable. They informed us that was not true and that the sessions could only be used at this location and expired within a year. At that point we were offered a choice of refund or keep our several thousand dollars of sessions and start with new trainers at this location. When we chose refund, they advised they did not have the money we had paid, the former franchise owner had it, and suggested we could try disputing the charge with our credit card company.

We first tried reaching out to the former franchise owner (who still owned another Frisco NexGen location) requesting our money back, but he continuously claimed he no longer had access to our info to be able to process a refund. We of course offered to give any info needed to process a refund, but we were ignored. We also included the corporate NexGen owners, but they were no help and only said “hang in there, we’re trying to figure it out”. This went on for months. Basically, we were sent in circles, and nothing was ever done to resolve this. We tried disputing with our credit card company per the suggestion of NexGen Corporate, but that dispute was challenged by the merchant (franchise owner). They obviously do not care about their clients or what happens after they collect their money.

Source: Google

★ 5

The best experience! clean facilities and amazing staff!

Source: Google

★ 5

I’ve been going to the South Frisco location (off of Legacy) for about a month and I absolutely love it! The privacy and efficiency are exactly what I was looking for. Courtney always mixes up my workouts and keeps me challenged - and I’m already seeing results. :-)

Source: Google

★ 5

I’ve been going to NexGen for almost 2 years and I really enjoy training at this gym. I think that NexGen is especially great for people who want extra motivation and fitness guidance from trainers or are self-conscious about working out around others. Before I started going to NexGen, I knew nothing about exercise and had never had a consistent exercise routine; these days I consistently exercise 3 days a week and I can definitely see and feel the difference.

Although NexGen itself is very clean and the equipment is nice, I personally believe that the quality of its trainers is the most important asset that distinguishes NexGen from other exercise facilities. With that said, I’d like to especially thank Courtney and Will, both of whom are trainers at NexGen. I’ve been with a number of different trainers during my time at NexGen and, unfortunately, not all trainers are made equal. But Courtney and Will are leagues beyond the others when it comes to expertise, attitude, and professionalism. I started working out exclusively with only those two trainers half a year ago and I can say with certainty that those 6 months have been the most productive months of exercise I’ve ever had in my life.

If you’re reading this: Thanks Courtney and Will, you guys are awesome!

Source: Google

★ 5

Source: Google

★ 5

Been going here for about 2 weeks now, great facility, Courtney is great, very attentive to make sure you have a great workout. Private studio gym with a trainer is the only way to go, no busy gym issues, you can get in, do your routine, have a great workout and your done before you know it. No waiting and wasting time that you are paying for with a trainer.

Source: Google

★ 5

Source: Google

★ 5

Can’t say enough great things about NexGen fitness - The trainers and staff are so professional and knowledgeable. They push you in all the right areas - nutrition, workout etc. I also love having a private space to workout and sweat ha! There is nothing more important than your health and this investment is well worth it.

Source: Google

★ 1

If you want to be ripped off, disrespected, and expect no results; then this is the place for you.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love this place! You get to work out one on one with a trainer in your own area and not in large gym with people staring at you. I had signed up for another gym paying a monthly rate and never went because I didn't want to be stared at
The Trainers here are all great, each bringing their own spin on workouts and putting me in pain for each session, but helping me to move towards results. Would highly recommend to anyone wanting to start working out or even those who are in great shape and want a trainer to challenge them.

Source: Google

★ 5

Amazing dedicated staff.

Source: Google

★ 5

This is Kathy L. I have been at NexGen for a few years now. I am older than most clients, but these workouts are the kind I need, and the consistency is vital! I am not disciplined enough to do these workouts on my own . . . thank goodness for the trainers!!

Source: Google

★ 5

I have been working out at NextGen Fitness for a few years. The trainers are first class. They really go out of there way to build a custom program that is challenging and fun that meets your individual needs. What makes this place standout is that you are in a private workout room with your trainer. No waiting for equipment or being stared at by the muscle head. The offer a free try and I would recommend trying it to see if this place is for you.

Source: Google

★ 5

Eddie is the man

Source: Google

★ 5

I’ve been training with Eddie at the south Frisco location for a few years now and it’s always a great workout! I actually enjoy going to my sessions and they seem to fly by quickly. The staff is great and the facility is incredibly clean. I’m so glad I chose Nexgen Fitness over a regular gym. The one-on-one training is tailored to me and is better, in my opinion, compared to a group fitness class, boot camp, or just going to the gym and doing everything on my own.

Source: Google

★ 5

I have been a long time client. Great experience. Focused trainers who are invested in your success and create a fun environment.

Source: Google

★ 5

Nexgen rocks! Trainers are great. Workouts are almost impossible but trainers get you through. Always leave feeling good. Results are steady and visible

Source: Google

★ 5

Great facility, private area to workout in, all of the trainers are great and help to vary your workout. Learn how to exercise the right way at Nexgen Fitness Frisco on Legacy.

Source: Google

★ 5

Great place to workout. Much better than a gym membership. You will get RESULTS!!
Ask for Eddie

Source: Google

★ 5

OMG. What a great workout. I hate it while I’m doing it but I love it later on. Been a hugely successful investment in my fitness. Hands on team, great experience. Really knowledgeable
And concerned. A BIG difference maker for my health.

Source: Google

★ 5

Love this place!! It’s more than a gym it’s family, it a way of life, it’s accountability & oh yeah a killer workout! I’ve been here 5 years, as a former athlete with many old nagging injuries they keep me fit, healthy & in incredible shape. Thank you Ryan, Eddie & David!!!

Source: Google

★ 5

Source: Google

★ 5

Well organized and detailed with outstanding customer service. Their use of technology and metrics will optimize our results. They were exactly what we were looking for.

Source: Google

★ 5

Chad is great, always get a good workout here.

Source: Google

★ 5

Wendy, Evan and I love getting our butts kicked every Saturday morning at NexGen! The trainers are all great and the facility is excellent.

Source: Google

★ 5

My husband, my son and I train once per week with NexGen. It’s a love/hate affair, they kick our butts and make us work hard and we love them for that. Best trainers, and we love the convenience of it being so close to home, never the same workout twice and we are kept accountable.

Source: Google

★ 5

My husband and I do couples training. I enjoy the privacy that the studio provides. The work out is customized for our needs and ability. The trainers each push us differently. The team is professional and knows just the right way to help us progress.

Source: Google

★ 5

I've been a client for nearly 2 years, and this team has helped the quality of my life in so many ways. Conveniently located, with a great accommodating staff, they’ve given me the knowledge, strength and tools to improve and maintain my fitness goals.

Source: Google

★ 5

The team at NexGen has been great to work with. I've been going to them for over a year now and they have really helped me to gain strength as well as lose a bit of weight in a very comfortable environment. I love that they push me and help me to achieve something more than I would on my own. I've worked with all the trainers and they have all been great.

Source: Google

★ 5

Great trainers that help you reach your goal. Your workouts are never stale because it's different each session. I have almost reached my goal and I'll be continuing once I do.

Source: Google

★ 5

Very knowledgeable trainers, skilled in there perfesion and eager to help you not only reach your goal but beat it! Edi and David not only greet you daily with excitement but continuously push you from the start of your warm-up all the way through to the end of your last rep. Not only am I interested in continuing my path here but Nexgen Fitness has help me set a healthy routine in my life.

Source: Google

★ 5

I've been going to NexGen for years. I hated working out so having accountability to someone else motivated me. Even after I reached my goals I have continued to go because I actually enjoy the workouts and it keeps me on track and healthy. The facility is clean, safe and up to date, always adding new equipment and exercises to keep things fresh. Their trainers are top notch and know fitness. They also know just how far to push me and how to keep me injury free. No matter who I train with, I know I'm getting my money's worth!

Source: Google

★ 5

The trainers are extremely professional, knowledgeable, and friendly. Gym is always kept super clean and organized. I cannot recommend this location enough.

Source: Google

★ 5

Awesome place to work out. The one on one personal trainers are first class. You see the results fast because the workouts are personalized to your goals. I highly recommend them

Source: Google

★ 5

The BEST workout option for busy professionals! My early mornings are typically filled with international conference calls, and I'm often too tired to think about going to a gym at the end of the day. I found a time that worked for me at lunch and I've been training here 2-3 days per week for nearly five years. The one-on-one personal training allows me to get in, "get'er done", and get out! My only "complaint" is that they should give their clients some NexGen swag so they can be walking billboards for their business! :-)

Source: Google

★ 5

All the trainers are very personable, patient, professional, and fun to work with, I always leave feeling satisfied after a good work out targeting a variety of muscle groups. The facility is very clean and well maintained. If you're looking for personal training, NexGen South Frisco highly recommended!

Source: Google

★ 5

Great group of trainers that listen and help you reach your goal.

Source: Google

★ 5

I have been struggling to lose my baby weight for months. I finally decided to make some changes and joined NexGen Fitness. I’ve worked with David, Kyliegh, and Ryan thus far. All are excellent trainers and very knowledgeable. You can just tell that they really care about you! All the workouts are different for each session so it never gets boring. I feel so refreshed after every workout. This was one of best decisions I’ve made for myself this year. I would highly recommend this location!

Source: Google

★ 5

Nexgen is a great workout with amazing trainers that know what they are doing! No other place I would rather work out. Kyleigh and David are ridiculously awesome and so motivating!

Source: Google

★ 5

Best place for training in town! Everything is customized and the trainers really make working out fun and enjoyable. Avoid big box gyms and check this place out!

Source: Google

★ 5

My favorite training studio. I don't like public gyms because I like my privacy. I first started training here in 2014. Trainers are all awesome and tailor your workouts to your fitness goals. The space is always clean and smells nice and the cardio and weight equipment is always in good shape. Extremely happy with the customer service. Will definitely continue to train here!

Source: Google

★ 5

Love the trainers and the variety of workouts I get to do here. I never get bored. They are super friendly and work hard to help me stay laser focused on my strength goals.

Source: Google

★ 5

Source: Google

★ 5

This place is the best and has changed my life! I never liked to exercise or go to gyms but this is different. The personal training is phenomenal and I have never felt so strong. My partner and I have been going twice a week for over one year and feel and look great (no more chubby face like in my photo which I couldn't figure out how to change).

Source: Google

★ 5

This gym is exceptional!! They really take their time to make sure you accomplish your goals! Craig, Matt and the rest of the staff are A++! If you're looking for that special 1 on 1 training, this is your spot!!

Source: Google

★ 5

Real one on one training in a private room with your own equipment. The best part is showing up and having everything planned and ready for you. Much better than going to a gym and trying to figure out what your going to do. Having a busy lifestyle it is nice to just show up get 45 minutes in (that most people would take 2 hours at a gym to do), and be on your way with your workout over.

Source: Google

★ 5

One of the best places for personal training in DFW. I lost 28 pounds in 9 weeks, still lots to go but would definitely recommend the trainers at Nextgen...Eddie, Logan, Matt thank you guys and keep it going !

Source: Google

★ 5

I came to Nexgen at my all time lowest and the trainers have worked really hard with me to regain confidence in myself. Thank you to NexGen for believing in me.. this is truly best private personal training studio I have been to.. much love to you all.

Source: Google

★ 5

Wonderful customer service with expertise attention. Would definitely recommend to anyone that is looking for attention to detail.

Source: Google

★ 5

Source: Google

★ 5

My wife and I bought a package of workouts at the beginning of the year. I go twice and week and have seen a huge difference in my energy and overall physical health. All the trainers are extremely knowledgable and professional. We will be buying another package when we have used up our current sessions.

Source: Google

★ 5

Nexgen is great! The trainers are knowledgeable and always encouraging. Great way to stay motivated and stick to your goals.

Source: Google

★ 5

I have nothing but great things to say about my experience with NexGen Fitness. I started training with them as I had reached a plateau with my individual workouts at the local gym. I simply reached the point where I saw no results and started to feel that I was the guy in the gym that had absolutely no idea what I was doing. Going to the gym was simply boring and I left dissatisfied every time. I needed a fresh new approach to getting into better shape. With NexGen the workouts are VERY challenging and very intense. The variety of workouts ensures no boring routine and no chance at a workout plateau. The workouts are a fast 45min so there is no wasted time wandering a packed gym trying to figure out what machine to use. I honestly look forward to training at NexGen each day! The trainers are great guys, very knowledgeable and very motivating! The NexGen formula simply works.

Source: Google

★ 5

I have been going to NexGen for about 2 1/2 months. I love the one on one trainer and the private workout bays. I have lost 16 pounds and feel better than I have in years. David is great.

Source: Google

★ 5

Excellent experience, I highly recommend. The team is great, all are extremely committed to helping you reach your goals. The training is always intense and each trainer puts a strong emphasis on form and technique to prevent injury. If you're looking for a gym/trainer, joining NexGen Fitness would be a decision you would not regret!

Source: Google

★ 5

NexGen Fitness is the bomb! After many years of disappointing diets and failed attempts, I have achieved success. Not only did I meet my goals, I surpassed them. Originally, I wanted to lose weight and fit into all of my regular clothes. I had to buy an entirely new wardrobe - everything! I feel better and I look better. Given my previous condition, I hated the embarrassment of crowded gyms. NexGen is private and gave me the security I needed to show up and get it done. The trainers became friends that I looked forward to seeing. They know how to change it up preventing fatigue and failure. Every single session is different with a scientific purpose behind it. The benefit to you is that it is never boring and mundane. If you are wanting to lose weight, you already know it is hard and that gimmicks don't work. CALORIES IN - CALORIES OUT.

Source: Google

★ 5

AMAZING training facility!! The manager is GREAT and all the trainers are so friendly and willing to help you reach your goals while having a fun workout and push your limits! The place its always so clean and well organized. I love everything about it! If you are looking for a new training center or if you are ready to change your lifestyle THIS IS THE PLACE!!

Source: Google

★ 5

As one who historically has never enjoyed working out, NexGen was the answer I was looking for. They may be a bit pricier than some other workout facilities, but worth every penny. The individualized attention, goal setting and accountability were the motivation I needed to get in shape after years of neglecting fitness. I have worked with each of the trainers over a period of more than a year and each of them is on the same page regarding my workouts. I continue to go even after reaching my goal because I enjoy the variety and intensity of the training I receive.

Source: Google

★ 5

If you want best-in-class service and results for your fitness goals, this is the place to go! NexGen can help you reach any goal you desire big or small (and they WILL get you there if you follow their guidance.) They always change up the workouts, so you're never doing the same exercises over and over. I've had personal trainers in the past and these guys are #1 on my list. They are flexible, experienced, and a FUN group of trainers. I always look forward to going there whether to do a training session or to get in a hour of cardio in-between sessions.

Source: Google

★ 5

Highly recommend. Excellent facility and strong staff. As a 40-something former athlete, I appreciate the straight forward approach and the focus on beyond "getting more sessions" to get more results. They have a thoughtful approach to customizing the program to your goals (inclusive of diet, cardio and high intensity workouts) and are committed to measurement of success (metabolic testing, etc.). They are respectful but push you. My wife and I joined at the same time and both have seen strong results already 90 days in (me - lost 13 lbs., body fat - down 8%). Kudos to Ryan, Anthony and Wade!

Source: Google

★ 5

I simply cannot say enough about this place. My experience here has completely surpassed my expectations. The trainers are fun and knowledgeable, and the workouts and nutrition plans are tailored specifically to your individual needs. When Anthony noticed issues with my form, he knew that I was compensating for joint pain and assured me that it wasn't normal. At his urging, I finally saw a specialist. This has very likely saved me from a painful and costly surgery that would have been necessary had I not addressed the issue. My trainers are working with me and my physician to incorporate my treatment into my training sessions. They have just gone above and beyond. Anyone who thinks the cost is too much should definitely think again. NexGen is worth every penny...and then some!!

Source: Google

★ 5

My fiancé and I love this gym. The best gym I have ever been to. A gym this nice motivates you and you really get your money’s worth. It is always organized and clean - The trainers are always encouraging and willing to push you to your next level!!

Source: Google

★ 5

Place is legit and would highly recommend! Trainers are very knowledgable and motivating! Check it out.....and get results!

Source: Google

★ 5

Let's face it, most of us hate getting up super early to work out, but trust me--these guys make it worth it! This place is so much better than training at the big box gyms. You get your own private studio with your own equipment and your own trainer. The trainers constantly keep me on my toes, changing up my workouts, and each trainer has a unique style that keeps it fun and interesting. (except for the burpees--those are neither fun nor interesting ;-) The cardio equipment is top of the line and you never have to wait in line to use it! They also keep me accountable on the nutrition side of things. I've gotten great results and can definitely tell a difference. Would highly recommend that you check them out and see what they can do for you too!

Source: Google

★ 5

We tried personal training at NexGen as a last-chance opportunity; having tried multiple other options to get healthy.

It's seven months later and we are still excited to go to our sessions; especially with Bryan. Our entire group has lost weight and massively improved our health.

Source: Google

★ 5

AWESOME!! I always leave feeling stronger and ready for the day after my workout! I love that every session is customized for me. As a busy mom of 3, it's great to not have to plan my workout. It's different every time, with new and fresh exercises that keep me motivated and interested.

The staff is like my own personal support system. It's obvious they care and want to do everything they can to see me reach my goals.

Highly recommend!!!

Source: Google

★ 5

An excellent concept of personal fitness training supported by a great group of trainers.

All trainers are thorough professionals and they know their job. Each sessions is designed keeping your goal in mind. Trainers make sure that you get the best out of every session. When they say 45 min of workout they really mean it. Unlike other gyms, trainers don't waste time on useless stuff. They mean business which is 'solid workout'. The entire staff is very friendly and cooperative. They care for you.

Training space is very well maintained. Trainers make sure that equipment and space are kept clean and tidy after each workout. Ambiance supports in a great work out.

Special thanks to my trainer Brian for helping me achieve my goals.

By far the best fitness center in the area and I would recommend it to everyone looking for personal training.

Source: Google

★ 5

Nexgen is amazing...I actually look forward to working out with my trainer! I truly see the difference in my body and I am completely motivated to work hard each and every workout. Each session is different and we work a variety of muscles each time. I have seen many positive results, especially my fitness and strength level and my back pain is gone! Facility is clean, and the staff is very friendly. I am comfortable working with any of the trainers. I highly recommend Nexgen to anyone who needs a little help reaching their goals!

Source: Google

★ 5

If you're serious about getting in shape, NexGen is the place to get it on. And that's because they're serious about making it happen. This is not like any institutional gym you've ever been to - this place more like CHEERS where 'everyone knows your name' makes you comfortable...and then works your butt off. And you will be glad they did because your body will thank you with some great take home numbers. Mine did and I'm 72. I lost weight and gained muscle mass. And my times in races improved. Did I mention I was 72? Did I also mention that the trainers paid no attention to that? My age wasn't the issue - it was the goals we agreed on and how hard I was willing to work to achieve those goals. Every session was well-planned and rigorous. Your heart was pumping. And when you were done, you really felt accomplished. NexGen not only helps you to think about your body in terms of the gym but also nutritionally, keeping track of what you eat and when you eat it to make better decisions with food. It's a holistic process and it's really smart. I applaud NexGen for taking this approach.

Chuck Altman

Source: Google

★ 5

I can't say enough great things about the team at NexGen Fitness in Frisco! From the moment I walked in the door, I knew they were going to help me with reaching my fitness goals!

They've thought of everything! State of the art facility, plenty of cardio equipment, nice clean towels, bottled AND flavored water...they even have a sign that asks what kind of music you like! And, if your trainer doesn't ask you about how your workouts and eating plan is going, they owe you 10 burpees!

Really love this place and would HIGHLY recommend it to anyone looking to get in shape!

Source: Google

★ 5

Small place with big heart. The personal training facility and staff are GREAT. High tech to get me in shape - other than round. Strongly recommend!

Source: Google

★ 5

Great concept in personal training; individual studios have now spoiled me and my workout partner. The trainers are wonderful; full of energy and definitely get you motivated to kickin it up a knotch. They provide state of the art testing; as well as cardio programs along with your own custom meal/nutritional guide plan...even your own shopping grocery list!! Absolutely fabulous and thoroughly enjoy my workout sessions.

Source: Google