★ 1

We will never go to NexGen again and strongly caution everyone we know about them. They scammed us out of thousands of dollars.

TLDR version: We were lied to about the terms of the workout sessions to get us to buy more before the location changed ownership, they won’t give us our money back, and no one at NexGen has helped to try and resolve this.

We had been going to the other Frisco location (which had the same owner as this one) regularly for months leading up to our wedding and liked it well enough. When the (now former) franchise owner of that location reached out offering a limited time deal for us to purchase more sessions, we were a little hesitant since we knew we would be moving in the near future and specifically asked if the sessions could be used at any location. We were told that they could be used at any location and had no expiration date, so we went ahead and purchased. Shortly after purchasing the sessions, we shockingly received an email that location was closing down, which at no point was mentioned to us during discussions with the owner about purchasing more sessions. It appears that getting us to buy more sessions was a last-minute cash grab before he lost ownership.

We then received another email saying that location would not be closing down after all, but instead be operated as a corporate location moving forward with most of the trainer positions changing. We met with the corporate owners of NexGen (different from the former franchise owner of that location) to discuss the changes. We explained that we were told our purchase did not have an expiration and would be easily transferable. They informed us that was not true and that the sessions could only be used at that location and expired within a year. At that point we were offered a choice of refund or keep our several thousand dollars of sessions and start with new trainers at that location. When we chose refund, they advised they did not have the money we had paid, the former franchise owner had it, and suggested we could try disputing the charge with our credit card company.

We first tried reaching out to the former franchise owner (who still owned this Frisco NexGen location) requesting our money back, but he continuously claimed he no longer had access to our info to be able to process a refund. We of course offered to give any info needed to process a refund, but we were ignored. We also included the corporate NexGen owners, but they were no help and only said “hang in there, we’re trying to figure it out”. This went on for months. Basically, we were sent in circles, and nothing was ever done to resolve this. We tried disputing with our credit card company per the suggestion of NexGen Corporate, but that dispute was challenged by the merchant (franchise owner). They obviously do not care about their clients or what happens after they collect their money.

Source: Google

★ 5

I’ve been with NexGen for a year. I enjoy the personal aspect of the gym where I don’t have to wait for machines and I am in and out of the gym in 45 minutes. Wil is an outstanding personal trainer! He is incredibly knowledgeable about fitness, progression, and modifications, ensuring that every workout is both effective and tailored to my individual needs. Highly recommend both NexGen & Wil to anyone looking to improve their fitness!

Source: Google

★ 5

I absolutely love this style of personal training. I started after the free session and I am hooked! I actually look forward to going to my appointments and it has completely changed my mindset about working out.

The staff is great for so many reasons. First they are right there to help with adjustments to form and breathing. Second, they help push me to exceed my own expectations. Third they are very attentive to injuries or exercises that may not feel quite right to every person. The workouts are definitely tailored to my goals and my current fitness level. Last but not least, they are so encouraging! I think they have more confidence in me than I do!

I highly recommend NextGen Fitness in North Frisco and encourage everyone to try it out!

Source: Google

★ 5

Highly recommend to anyone looking for personalized fitness. The entire staff is very professional, offer great service and really understand personal training and each person's individual needs. Scheduling sessions is easy and they are very accommodating to find times that work with moving work schedules. It's been a great experience!

Source: Google

★ 5

NexGen Personal Training is a great personalized fitness experience. Courtney's dedication and highly tailored approach makes every session an "empowering" workout and has redefined for me the essence of what personal training should be in this industry.

Source: Google

★ 5

Source: Google

★ 5

I’ve been working out at Nexgen for 2 months and have been loving it! The trainers are awesome and really care about their clients.

Source: Google

★ 5

Excellent trainers can push you to see very good results within 4-6 weeks regardless of age. I recommend NexGen because I am getting the results which are better than I expected due to my age.

Source: Google

★ 5

I have been working out at NexGen fitness for 4 years – it is an awesome place to work out. Over the course of time, I have worked with half a dozen trainers and they are all very knowledgeable, know what you need and make the training sessions fun. The place has all the necessary equipment you need for a beginner or advanced fitness enthusiasts.

I travel from time to time for my work and that tends to break my fitness rhythm leading to breaks of weeks and months if I am working out in a regular gym. However, NexGen helps me to get back into the rhythm much quicker – I know that all I need to do is show up and the trainers will take care of designing workouts that ramp up appropriately and gets me back on track.

I find the overall ambience of the place perfect – private with all the right equipment, music of your choice but ultimately the best thing about the place are the people.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

I love this gym and am having the best experience working with Rachel. Rachel has been amazing to customize what I need and understands issues that can arise with women and body image issues and perfectionism too. I'm so grateful for her help and expertise. I love how private the setting is. The staff is kind, supportive and professional. It's also nice to have a place that is kept clean and safe with the current Covid pandemic. I look forward to my training everyday - I highly recommend this gym!

Source: Google

★ 5

Source: Google

★ 5

Personal attention, clean studio, and much more. Highly recommend.

Source: Google

★ 5

Mike at NexGen is incredible. He is doing a lot of things to reset my brain after my concussion. It is crazy how hard it is, but there are certain concentration things I am struggling with. It is making me feel alive and normal. I am lying down now bc head really hurts, but I feel like I finally found someone who is trying to make me better instead of just saying rest... 😀

Source: Google

★ 5

Very friendly staff, knowledgeable, I really enjoy going to this gym. Ryan(owner) awesome guy,Highly recommended.

Source: Google

★ 5

So far so good.

Source: Google

★ 5

To start with..I am not at all a review person.. unless I see something Extraordinary...That's the word for NexGen fitness EXTRAORDINARY ... A well planned, organized and conspicuous fitness program which can change your life...The owner Ryan and the Trainers have done their homework and most importantly they are well prepared to do yours. As they say, they got it down to a T... 👍🏻

Source: Google

★ 5

I’m in my forties and I’m in the best shape of my life thanks to Nexgen and my trainers! The individualized training has made all the difference for me.

Source: Google

★ 5

Trainers are great...very knowledgeable and they listen to what you’re trying to achieve. Each workout is different so you never get bored. It’s amazing how quickly you can see results with the right help!

Source: Google

★ 5

I have been going to NexGen for 4+ years and while there is location closer to me, I stay because of the staff. From the moment you walk in, KB always has a smile and a kind word. Mike, Lauren and Bryce consistently kick my butt with encouragement while ensuring fun and challenging workouts. Ryan does a great job ensuring NexGen has the right team to make the gym a place where you feel comfortable and welcomed!

Source: Google

★ 5

Personalized training that never gets boring. They change up the workout each day. Can go in and do cardio anytime without appt. knowledgeable and friendly staff that gets to know you and pushes you to achieve your goals .

Source: Google

★ 5

NexGen fitness has been great for my son. They are attentative, friendly and very professional. The trainers all do an excellent job of offering hard work with a smile. I would recommend any of the NexGen trainers!!!!

Source: Google

★ 5

NexGen is seriously life changing. I’ve been going to the North Frisco location for almost 2 months now and I am a different person than when I started. I came to lose weight but I have gained energy, muscle, confidence and even sleep better I’m top of losing inches. The trainers are beyond knowledgeable and super supportive. I actually look forward to working out now! With NexGen change is possible! Thank you!!!

Source: Google

★ 5

I have been going here since April 2018 and love it. The staff is great and fully customizes your workout to your needs and goals. The heart rate monitoring is nice so you can see how hard you are actually working out. I will continue to go here as it's hard to argue with the results I have been getting!

Source: Google

★ 5

Amazing!!! I was paralyzed from the neck down from a rare autoimmune disorder. I have been slowly recovering with the help of physical therapy, long walks, stationary bike and lifting weights at the gym. The personal training I am getting here as better than anything else I have tried… Including my physical therapy! Mike works on my agility, balance, strength, flexibility, and comes up with exercises to stimulate my nervous system and create new neurological pathways. I really am blown away by the thought and detail behind each workout and how specialized it is for me specifically. On top of that everyone that works there makes it their personal mission to get you where you want to be in they do it with so much love and kindness! When it comes to fitness and personal training, they really are next level.

Source: Google

★ 5

First off I want to say that if you are looking at different places for personal training...STOP. This location is hands down the most accommodating and caring group you can encounter. From scheduling to areas of injury, they are always working with you to fit your needs. I can’t say enough about KB, Mike, and Bryce. Ryan, the owner, is a great guy who cares genuinely about all who walk in the door!

Source: Google

★ 5

Loved working out here! I felt very challenged with each workout! Ryan is the best1

Source: Google

★ 5

Great Experience at NexGen! The trainers are very knowledgable and push you to acheive your goals. Ryan trained me for a few years and we not only reached my goals but had fun doing it. Its more than just a “gym” its like family. If you need accountability and an overall great facility to train NexGen is the place to be!!!

Source: Google

★ 5

Thoughtful but aggressive workouts. Look this is NOT crossfit because that results in injuries and time out of the gym for a lot of people. What NexGen is is a measured, thoughtful approach to reaching your fitness goals with workouts that challenge you but don't kill you. This is the best gym i've ever been too and Ryan is great. I now bench as much as i did in high school and i'm now 52. They get results without putting your health in jeopardy.

Source: Google

★ 5

I can’t begin to say enough GREAT things about this place! If you’ve wanted to get in shape, lose weight or gain weight, whatever your goal might be, do yourself a favor and give NexGen Fitness North Frisco a try! During my time here, I have lost 13 lbs of fat, lowest body fat percentage of my life and bench pressed my body weight (135). I’m in the best shape of my life which says a lot for a 40 year old former basketball player. Give Ryan & his incredibly talented staff a chance to help you reach your goals!! You will not be sorry!!

Source: Google

★ 5

I've been with Nexgen for about 5 years now. The things that make it worth the money and keep me coming back are the results and individualized personal attention. I need trainers that will push me and keep me accountable, both in my workouts and my diet. I love the private training rooms (as opposed to the big box gyms where you are fighting to share equipment and everyone is watching you workout). The trainers at Nexgen change it up, keep it fun, and never let me get too comfortable, so that I can achieve my fitness goals. Their assessments of your metabolism, strength, and flexibility also make it easy to see how far you've come! If you haven't been here yet, I highly recommend scheduling your free session so you can see for yourself!

Source: Google

★ 5

I've been over from the UK visiting friends and have been training with Bryce for the past 5 weeks. I've played lacrosse for my college back home for 5 years and can honestly say that I've never had as good a workout as each one I've had at Nexgen. Every session I leave having learnt new skills as well as my body feeling like I might never be able to lift another weight again - and then I go back a few days later to get the exact same feeling again! Bryce comes up with new exercises every session to keep it interesting and I am so excited for my next session every time. All of the trainers are really friendly and the new owner has been amazing, working hard to make sure every client is getting the most out of their sessions as well as creating an environment that is fun and inviting - I have never been to a gym like it!

Source: Google

★ 1

I don't usually leave negative reviews but this happened a few months ago and it still bugs me, so here we go. I went in for the free trial workout, and it was a joke. At most places the free trial actually gives you an idea of what you'll be doing if you join and how challenging it would be, but after this one I actually still had to go to the gym afterwards to get a workout in. They left me alone on the treadmill for 10 minutes of cardio and then gave me one set of reps on a total of 4 super basic exercises to see where I was at physically. It took less than 20 minutes and I spent less than 10 of them with a trainer. I never felt challenged. To top it all off they never gave me any info about my results, or what future workouts would entail, or how they would get me to my goals. If they had given me anything tangible I may have forgiven the lack of initial challenge, but instead they gave me a sheet of expensive packages and asked me what I wanted to sign up for. I'm in pretty good shape already, so I'm not sure if they thought I wasn't worth the time because I don't have hundreds of pounds to lose, or what, I was just shocked that they didn't really seem to care to sell me on why I should join or give me a good initial experience. After leaving I was super bummed because I felt like I could've loved this place. I ended up joining a different company's program instead.

Source: Google

★ 1

They are next to a drivers ed school. Came out to make me move from parking spot when only there for 3 minutes. Lost a possible customer over pettiness

Source: Google

★ 5

Source: Google

★ 5

Definitely recommend! Absolutely love my trainers and more importantly my results! I have enjoyed every step of the experience. From my personalized work outs, beautiful facility to my undeniable results I am thoroughly happy! I can't speak highly enough of this gym, beats out the big boxes by a long shot. Money well spent!

Source: Google