★ 1

I really like the coach in OTF domain and Kourtnei is the best of all. I am giving a 1 star review to the front desk people. There hasn’t been a single time that my call was received and it always goes on voicemail. Even after leaving voicemail there is no call back so this is a really poor responsiveness from front desk people.

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★ 5

A great way to start your workout,at the time you are ready with great friendly coaches .

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★ 5

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★ 1

I usually don’t give 1 star ratings, and wouldn’t have done so if it wasn’t for such terrible communication and unexpected charges. I got the month-to-month plan. I tried this place out for a couple of weeks and it didn’t work for me. The heart rate monitor was really inaccurate (non-refundable by the way) and the workouts didn’t push me. Then I tried to quit, and have been met with awful communication. I got charged for this next month even after quitting within 2 weeks of joining, and that might be because of some notification window to quit, but I don’t know because I have never received confirmation of that. I never received an official email notification confirming that my request to quit was processed, only that it was “in review,” although I did receive something informal in writing via text after responding to a marketing email. I asked the question via email multiple times over the past month and a half and have each time received no response. It comes across as pretty unprofessional and untrustworthy, which is disappointing and surprising. And now I am reading many similar accounts in these reviews, some of whom say that even after receiving confirmation of quitting, they were charged for 5+ months.

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★ 3

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★ 1

DO NOT TRUST ORANGE THEORY WITH YOUR CREDIT CARD.

I was a very loyal member for years. However, after getting pregnant, I wanted to cancel my account. They convinced me to pause instead and ASSURED me the pause was indefinite. They told me that I would be charged $15 indefinitely for pausing my account, however, they charged me $119 for 6 months.

They now refuse to call me back or refund my money. They are in the business of taking money in whatever scammy way they can. If I were them, I would trust my loyal customers and provide refunds when asked. However, that is not the case. There is a clear record that I did not attend a single class during this time because I was told I was on pause. STAY AWAY!!

Source: Google

★ 1

I’ve been attempting to cancel my subscription for the past five months, but they continue to charge me each month. Despite reaching out to the manager for assistance, I haven’t received any resolution in over a month. They also promised to refund my money, but that has yet to happen.

Source: Google

★ 2

I’ve been a loyal OTF member since 2020 and have always loved the workouts, but recently, their policies have become unreasonable. I arrived just 6 minutes late for a class due to a valid reason, only to be denied entry with the excuse of a “safety threat.” That’s absurd! The first few minutes are just warm-ups and settling in, so this rigid policy makes no sense. While I understand not encouraging latecomers, a brief grace period should be acceptable.

To make matters worse, I lost money on that class because I have a class pack—no refund, no credit, just money down the drain. They constantly bombard me with texts and calls about renewing memberships, buying more classes, and other promotions, yet they show no flexibility when it really counts. The lack of understanding and respect for loyal members is disappointing.

Source: Google

★ 5

The Orange Theory at the Domain is awesome and everyone is so nice!!!

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★ 5

UPDATED REVIEW:

The general manager, Dwane, called to let me know that OT approved a refund for my cancelation because of medical reasons. I’m very happy that they were able to resolve my issue below. Thanks for all of the assistance along the way.

I’ve been a member at Orange Theory Domain since 2018. I recently had to go on freeze due to a back injury. The doctor recommended i cancel my membership until my back heals. I was charged $150 even though i’m physically not able to workout (i sent them a doctor’s note). I’m very disappointed in the customer service I’ve received from Orange Theory Domain. I’ve requested a refund, and I’m waiting to hear back from the billing department to see if they will grant the refund or not (it’s been 10 days since I’ve contacted them regarding the refund). I’ve emailed and called several times regarding this issue and haven’t received an email response or call back. I was going to reinstate my membership once my back is better, however; with the poor customer service I’ve received thus far, i most likely will not be returning to orange Theory. I’ve also referred several friends and family while being a member and this is how I’m treated which is unfortunate. They are all about money and don’t put the members first.
If i hear back from them & receive a refund, i will update my review. As of now i would not recommend Orange Theory Domain.

Source: Google

★ 1

I would avoid this location

I switched gym locations from the Domain to another gym and was double charged for a month even though I no longer attended this location. I called several times and despite being told it’d be taken care of I never received a refund.

Based on the prior reviews to this one, this seems to be a recurring issue with this particular branch.

EDIT 8/24/24: I wrote an email to the provided email address, They responded to my initial email, I wrote back with further clarification, then they never responded again.

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★ 5

Classes are so much fun and super hyped! Definitely worth the investment for your mental and physical health!

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★ 5

Great place!

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★ 1

This company has a bad business practice of canceling your membership, they nearly make it impossible to cancel and they continue charging after you cancel. I came off a medical freeze which I was still being charged 15 dollars a month not to go to the studio, not sure why they charge to freeze
your account, especially if it's medical. I than had to cancel because of medical issues I paid the "30 day" canceling fee which is another month and yet still got billed again in July for another month. So basically I had to pay 298 just to get my membership canceled. I spoke to the front dest clerk who said she would have the manager call me back, yet I never received a call back, I had to call back multiple times just to get a hold of the studio manager, which was no help. I also asked for the manager above him and he informed me that he could not give me that information.

Source: Google

★ 5

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★ 1

Similar to some other reviewers here, it’s important to know that this gym has awful business practices. They make it extremely difficult to cancel memberships and overcharged for 7 months of service. Getting a hold of them for any type of support is harder than anything I’ve ever had to do. Just don’t go here. Also, they’ll probably comment to “try and fix it” but they don’t mean it and they don’t care. They’ve had plenty of opportunities to resolve it and just don’t care about their clients. Avoid at all costs.

Source: Google

★ 1

Do not give these scammers your money. After being a member for 4 years, they continued to charge me $120 a month for more than half a year after I had to cancel my membership due to moving.

When i tried to speak with their manager to resolve the issue she failed to call me back for 6 weeks. It got to a point where they were screening my calls and no one was willing to help me.

I’ve never felt so disrespected and disappointed in a business, especially one who promotes a “tight knit community”. Just do yourself a favor, and go somewhere else.

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★ 1

Truly horrible experience if you select spot 8, you pay to work out but when it comes to weights you’re put in a corner. When there was alternative arm raises you were hitting another person or a wall. I couldn’t do the workouts in the space provided. I had to walk out and asked for a refund and that wasn’t an option. So customer service also is poor. Literally not worth it unless you want to workout on top of others and worry about space constantly.

Source: Google

★ 1

I joined OTF for a month in April 2023. I wanted to give it a try for one month only and joined by confirming the same.

It was great experience in terms of workouts however since I had to relocate I mentioned the studio manager of not willing to continue with membership. Even after which fees for second month was deducted from my account. I immediately informed the team and they confirmed they will provide the refund shortly however several attempt and a year later, not only have i not received refund but I did not receive any response from the team as well.

This is highly unprofessional and something not expected from a reputed brand such as OTF.

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★ 5

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★ 5

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★ 5

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★ 4

During my first class, the heart rate monitor that I was given to use did not work for the large majority of the class, which was unfortunate considering parts of the classes are coached by heart rate zones.

However, after giving this feedback to the staff, they were great and let me come in for another trial class with a new heart rate monitor and checked in multiple times during the class to make sure things were going well. I really enjoyed the class with the monitor working and striving to hit different zones throughout the workout. Excited to try some more classes here in the future!

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★ 5

The place, the people, the trainers, the vibe. Everything designed to push hard every time, while having fun!.

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★ 5

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★ 5

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★ 5

Spoke with Aaron over the phone and he was very helpful!

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★ 5

It always gets me going! Even if I'm not feeling like working out at first, I love going and getting my heart pumping!

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★ 5

It is a really fun and challenging workout

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★ 4

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★ 1

Been trying to get $700 worth of charges back for my wife for months. I’ve called, gone in person, emailed. Ghosted.

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★ 5

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★ 5

I've been a member at OTF Domain for over 4 years, and the experience has been great. The staff are caring, and there's a lively community vibe. Coaches Guin, Jonnie, Kyler, Meg, and Crissy are exceptional. Every one of them goes above and beyond, showing genuine concern for my progress and well-being. They personalize their approach, ensuring each member feels seen and supported. Their dedication to OTF member fitness journeys, combined with their unique talents and great personalities, makes all the difference. It's more than just a gym/studio; it's a way of life. Highly recommended!

Source: Google

★ 1

Although the Orangetheory workout is effective, coach Chrissy was mean and harassed me about holding the handlebars while running on the treadmill. I asked her to stop her comments and she continued her unwanted verbal harassment on two additional occasions. Coach Jonnie then defended her citing possible shoulder issues in two years time because of holding the handlebars. The Orangetheory coaches were not considering the used worn condition of the treadmills causing instability and a risk of injury from a slip and fall.

Although the domain is a great location, the equipment at this Orangetheory is in aging, used condition so the coaches would be the primary reason for membership. The coaches should inspire, motivate and care about the members but sadly they were critical and offensive.

The gym at my apartment building has brand new, state of the art equipment and I now run without needing the handlebars for stability. I canceled my Orangetheory membership and chose a virtual instructor called Rachel fitness who is based in Miami Florida plus rowing and elliptical or running. The greater flexibility of hours of a virtual coach are amazing too!

Source: Google

★ 5

The team here at Credit Max loves going to this orange theory location. The equipment, the vibes, the staff and other members are amazing.

All the coaches are great but our favorite is Crissy, she’s very knowledgeable and always keeps our best interest in mind. Anytime we see her coaching we have to book her class fast!!!

Science backed fitness with a lot of fun is a perfect remedy to staying active and healthy! Thank you OTF and Crissy.

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★ 5

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★ 1

This fitness center is all about nothing , i dont recommend this for anyone.

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★ 5

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★ 5

Best cardio exercise and excellent team here

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★ 5

Love the staff and the coaches. My favorite OT

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★ 5

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★ 1

Similar to other recent reviews, I was a loyal member since May 2022. I will give credit to the instructors, they were all great. I was on the unlimited membership, and membership prices went up so I decided to cancel my membership. Hands down it became the worst experience I’ve honestly ever had. The front desk staff did not cancel my membership, and continued to charge my credit card which became a 2+ month battle for me to resolve. The management and front desk staff were many times not professional, unresponsive and made it a very poor customer experience for me. If that’s how members are treated I’d highly recommend avoiding this place and going to other fitness gyms in the Domain. If and when you cancel good luck.

Source: Google

★ 2

Workout and instructors were both great, loved the lift class. Instructors were friendly and helpful. Just feel some front desk staff was passively unfriendly, I’ve only been there a couple times, but every time talking to the person made me feel I was stupid. Omg… it was awful! I felt more welcomed to talk to other staff

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★ 5

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★ 5

Great location with excellent coaches and staff. A fun place to workout!

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★ 1

I canceled my subscription and apparently one of their staff members did not do it correctly so I was charged for five months, not knowing and was not using the membership because I was pregnant on a maternity leave and could not work out because I was high risk and could not work out at all I explained to them my situation, and they did nothing to refund or make things right!

Highly don’t recommend to use this service unless you want to be ripped off because people can’t do their jobs properly.

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★ 5

Great place to workout.

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★ 5

After moving to Austin I needed to find a workout “thing” that was right for me. After test driving a few different group exercise types I absolutely fell in love with OT. Coach Meg and Coach Jonnie are my favs and make the workouts so fun- something I never thought I would say about working out!

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★ 5

Love this place! Great workout every time!

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★ 5

Love this orange theory location!

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★ 5

I have come to this OTF for the past year and half. I love it! Everyone is so nice and welcoming! It makes it fun to workout every time. They also help you correct your form if you are doing it incorrectly. They will modify it if you have orthopedic problems( I have bad knees, so I modify it if I’m unable to do any floor exercises) . They have fun socials every month, and it is fun to be involved with them(this is optional, but I highly recommend it) . I have muscles now because of them, and I have good endurance ! You can see the results with them!

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★ 5

This location is great, love all of the staff and the positive vibes. Cannot wait to return for my next workout. Orange theory offers free workouts for new customers. No reason not to try it!

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★ 1

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★ 5

Super fun and whipped my a$$ into shape in under an hour with free first class. Was sore for 4 days. Epic!

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★ 1

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★ 5

Great location, excellent coaches with experience and good energy friendly helpful staff. The coaches seem to really love what they do. Since it’s near many hotels and tech business officing out of the domain, you regularly get to meet of town studio members here on business. The best location in north Austin area so far. Going to make this my home studio.

Studio is a smaller studio as many in shopping areas are, if you need lots of space for your weight workout suggest arriving early.

Good sound quality and great experience overall.
In studio showers are open and available. (Aug ‘22). Apparel and branded items available in lobby. Body composition scale and equipment available for members.

Location & Parking info:
Address by gps will drop you around the corner (near Esperanza and Rock Rose Ave), closest free garage entrance is around the corner (Cherry Sage and Esperanza)
Finding parking was not very difficult (will depend on your class time).

Don’t let the parking keep you from checking out this location. Getting in and out was not as hard as I thought as they are located near the business side of the domain. So quick access to mopac hwy.

Source: Google

★ 5

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★ 5

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★ 4

Nice place for a workout. Make sure to book classes at least a day before to get the time slot you want. Evening classes are almost always full. Really nice instructors here!

Source: Google

★ 5

I’ve been a member since November 2017 and I can definitively say that Orange Theory Fitness Domain has helped change my life for the better. After one class, I was hooked. The workout sold itself and for over a year and a half, I’ve seen both my fitness improve and my overall energy outside the gym as well.

Liz, the reigning Head Coach of the Year, was the coach for my very first class and always keeps class focused and light with her jokes. She’s the ultimate pros pro. In addition, she goes the extra mile for her members. I have received personal texts from her informing me when I’m off the waitlist. Little things like that go a long way to building loyalty to the studio and brand. She also is skilled at building partnerships with other local brands that align with Orange Theory’s core values and running the studios social media outlets. For Liz, even when she is off, she is working to improve the OT experience for her members. Her talents could be utilized on a much broader level teaching other coaches how to get it right.

Coach Guin was a 20 year old sales associate when I met her. I was actually her first sale. Since then, she has grown into one of the most popular coaches in the region. Her positive and unlimited energy, as well as her quirky sense of humor makes every class a joy to be in. She’s extremely knowledgeable on all aspects of class and always finds the time to give individualized attention despite balancing between 22-33 members. I look forward to her classes, knowing that even on a bad day, I’ll get a great workout and that she will find a way to put a smile on my face. Guin has inspired me not to be satisfied strictly living life at a “base pace”, when you are capable of pushing yourself to greater levels. She deserves to and will make an amazing Head Coach.

Coach Jace is also a really good coach and even better person. His positive outlook on life is contagious and his popularity with members has skyrocketed because of it. With his unlimited knowledge on nutrition, every class is an opportunity to learn something new. The environment he has created truly cannot be understated.

I’ve taken classes in other cities and each time, it becomes clear how special the coaches are at the Domain. I believe that a class is only as good as its coach and the Domain has a set a standard that is very hard to beat. Liz, Guin, and Jace are more than just coaches. They are friends.

Finally, Anthony, the newly promoted Regional Manager deserves a massive shoutout. After joining the Domain family, his outgoing personality and commitment to excellence turned the studio around and membership subsequently skyrocketed. His Sales Associates feed off his energy, which rubs off onto the members. Lots of members, including myself, get to class extra early, just to interact with him and his staff. To Anthony, Orange Theory isn’t just a job. It’s a way of life. 24 hours a day. He is always looking out for his members, whether it is stocking up the bathrooms and showers with the best products or simply asking you how your day has been. He is a culture creator. His staff loves working for him and his members love seeing him. To him, every moment is an opportunity to live and rep the brand. Anthony is one of Orange Theory’s most underrated assets and someone who relishes the opportunity to be challenged and turn problems into solutions.

Source: Google

★ 1

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★ 5

Wonderful front desk staff! Was in town for work for the week and had 3 different coaches, all of which were amazing! Can’t wait to be back 💪🏼

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★ 5

Great place! Worth the sweat!

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★ 5

This has been a game changer for me. The team is professional, personable, knowledgable, and very motivating. Everyone from the front desk to the entire coaching team are amazing. I would highly recommend OTF to anyone looking for a tough workout that holds you accountable and gives you a sense of accomplishment to anyone looking to make a change in your physical and mental health. The Domain team is something extra special.

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★ 5

Very good

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★ 5

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★ 5

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★ 5

Love it!!

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★ 1

Called me at 7 in the morning the Friday after Thanksgiving to try to get me to rejoin.

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★ 5

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★ 5

If you want to loose weight this is the place. The workouts are designed to keep you coming back for more. They are challenging but at the same time they are fun. The coaches are great. They are very attentive during the class and will always guide you right with your form on the weight floor. Guin is the head coach here and she is amazing and her music during the workouts make the whole experience just fantastic. You are working out and putting in all this energy cause the music rocks and at the same time you are having fun.She helped me a lot on the weight floor and with rowing. She has guided me throughout my weight loss journey. Her advice was perfect and very helpful. Coach Blake is also very good with weight training.
The front desk staff is very friendly and Santos is doing a good job managing the store. From keeping a track of all challenges to making them fun, Santos did a great job at it.the store is immaculate.
If you are looking to loose weight you are putting yourself in the hands of the right people at Orangetheory domain!! Great job guys and keep at it😊

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Fue una experiencia muy motivadora, el instructor nos habló de como podemos alcanzar nuestras metas y lo importante que es mantenerse saludable. Durante la clase siempre estuvo pendiente del desempeño que tuvimos. No soy una persona deportista y tenía mucho tiempo sin hacer ejercicio. Me siento muy motivada. El hecho de que tengas a alguien pendiente de lo que haces, te da una gran oportunidad de alcanzar tus objetivos.

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★ 5

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★ 5

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★ 1

Transferred my membership to a different franchise in South Austin, and this location continued to charge me for months after, then refused to refund me for their mistake. The south Austin franchise even offered to pay half of the refund, and this location refused to pay the other half.

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★ 5

As someone who hates going to the gym and often experiences anxiety in similar settings, I can say this is easily my favorite OTF studio I’ve been to. Every single member of the staff is friendly and personable, and they make a great effort to learn members by name and meaningfully connect with everyone who comes in to the gym. The coaches are equally kind and knowledgeable about exercise/heath, making it a point to be a resource for members in and out of class. Throughout the pandemic, the staff have kept the studio extremely clean and safe, making every experience there a positive one.

Source: Google

★ 5

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★ 2

i have been a member for almost three years and have to unfortunately had to cancel my membership due to lack of mask enforcement. i know of several members, including myself, who have daily interactions with high risk family members and find it frustrating that we are not being protected. i love the coaches like family but they are legitimately the only studio that has coaches not enforcing the covid guidelines. Yes, they are making announcements saying how the masks should be worn at the top of the class while the members are warming up but when members start dropping their masks to their chins the coaches ignore, putting those of us who wear their masks correctly in danger. Today i did a class at another location and was assured that coaches enforce proper mask usage and i saw total compliance there by the other members, so i will be finishing up my membership commitment there.

Source: Google

★ 5

The coaches at the 9am time slot, Justin and Eric, are both terrific men who keep us motivated while keeping a careful eye on our form and safety. They notice when we are flagging and encourage us to 'grind it out' to the end.
This morning was an 'endurance' day, so it was one that suits slow twitch muscled people very well. We all just keep going, especially when we hear, 'left foot, right,...' It feels so great to get to the end and 'walk it out' when time is called.

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★ 5

Great workout sessions. I'm not a fitness person and the workouts are perfect for me. The coaches and crew are very welcoming and caring.

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★ 1

Members were told that accounts would be frozen until the member activated it again (due to covid). Despite this, they reactivated my account. Upon canceling, I was told I would still need to pay for one additional month. I've tried to contact this place several times to ask for management to call me back. It's been over two months and I have never received anything back from them explaining why they did the opposite of what they said they would.

Spend your money elsewhere with people who will be respectful of it.

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★ 2

We love the workout, the coaches, and people here. It really is very expensive, and we were not warned that our account was going to be re-activated during the pandemic. Big bucks down the tubes and no way to get it back. Might not ever rejoin this gym.

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★ 5

Orange Theory Domain rocks!!!

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★ 5

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★ 5

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★ 5

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★ 5

I've been having the best workout experience of my life. The workouts are simple to follow and very effective. You have a great group personal trainer at the fraction of the cost for having a one-on-one personal trainer. Working out in a group setting is energetically and mentally motivating. Scheduling a class that fits your schedule is easily done from the Orangetheory phone app. I'm not a morning person yet I've been able to make the 7:45am class consistently. I've got to meet all the staff that works at the Domain location and every one of them is great to chat with. Whoever thought up the Orange Theory concept is a genius.

Source: Google

★ 5

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★ 5

Bailey at the desk is amazing

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★ 5

OTF Domain is awesome! The instructors, staff and participants are one big family! So pumped to be a part of it!

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★ 5

Awesome workout!

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★ 5

Wonderful coaches and friendly staff! Have met so many lovely friends here!!

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★ 5

I've been a member since November and really appreciate all of the studio staff, managers, and coaches at OTF Domain. I'm always greeted by friendly faces when I walk in and see Anthony, Angie, and Bailey and they make their best effort to remember everyone by name. Some days I'm tired and need the energy given off by our coaches and really appreciate Coaches Liz, Guin, and Jace. With the new schedule changes I look forward to taking classes with Coaches Jenn, Kass, and Chase. Best studio in town

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★ 5

I love OTF Domain. The front desk staff is friendly, the coaches are awesome, and the members are fully engaged. Attending classes is one of the best parts of my day.

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★ 5

If you want to workout somewhere that will hold you accountable and keep you motivated, this is the place to go! The coaches and staff members are fantastic and really want to help you get to your best. It’s worth every penny!

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★ 5

Love the results! I've worked out regularly my entire life and never seen results like this. I'm finally seeing muscle tone and definition that I haven't experienced before. And, it's a fun and encouraging environment!

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★ 5

J2 and Guin won’t let you get away with slacking! You hit every second of every minute!

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★ 5

Best workout in Austin! OTF Domain is the best!

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★ 5

Such an amazing workout and such an amazing team of coaches and staff! Highly recommended!

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★ 5

I have been going to OrangeTheory for a month and and I love it! The coaches at the Domain are very nice and motivate you throughout class to keep pushing harder. Having the heart rate monitor and screens in class definitely keep you self motivated to make it to the right zone.

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★ 5

Motivating, caring and amazing coaches, staff and members! OTF Domain is the best!

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★ 5

I love my OTF family in the domain! I travel frequently for work so I drop in to many other studios, but OTF Domain is the best!

The coaching staff is unmatched. They provide the best form assistance during class and their upbeat, positive energy is infectious. The studio runs flawlessly with the help of the staff. They get people checked in a timely manner and are willing to assist wherever they can.
The management staff goes above and beyond to create events to build our community, which I truly appreciate.

My fitness wouldn't be the same without this studio and these people :)

Source: Google

★ 5

I have been going to the Domain location for a couple of years. I've also gone to a few other OTF locations as well and believe that Domain has the best OTF staff! I love feeling apart of the community.

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★ 5

Great staff. It's like Cheers, they all know your name. Good workout for getting back into shape.

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★ 5

A great workout, even better people. Love working out at OTF Domain!

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★ 5

I’ve been a member now for three months and I love it here! The staff is so nice, the coaches work with you both on a group level and a personal level!

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★ 5

6 months in and love it!

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★ 5

Amazing coaches, amazing workout!

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★ 5

2 1/2 years of OrangeTheory Fitness has changed my life! The coaches and staff are respectful, motivating and empowering. They challenge each person individually to be their best within differing fitness levels. This location is amazing, clean, and friendly. Definitely worth the price!

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★ 5

Anthony is the best OTF manager ever.

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★ 5

Amazing studio and community. The staff are always so helpful and kind. It truly is the best hour workout and there is always variety to every class.

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★ 5

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★ 5

I love OTF Domain!! I love everything about the workout and the studio. I would go every single day if I could.

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★ 5

Love this studio. Great community, great coaches and great staff! Couldn’t recommend it more.

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★ 5

Awesome Workout. :) :)

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★ 5

The best studio! The staff is always attentive, nice, and willing to help with whatever we might need as members. The coaches are extremely helpful and are always looking to make the classes fun for everyone. Two thumbs up!

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★ 5

Love this studio! The trainers are motivating, knowledgeable, and so personable! I've been going 2 months and have already seen a huge difference. I love that each workout is different and the community is awesome!

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★ 5

Great coaches & staff, as well as a very-involved community of members! I love that there are frequent friendly competitions in-studio and even occasional happy hours outside of it. Though the studio is on the smaller side, this is one of the best OTFs in the Austin area.

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★ 5

The classes are fun. The coach's are amazing and push you to achieve things you didn't think you could do. First class is free. You have nothing to lose

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★ 5

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★ 5

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★ 5

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★ 5

I’m a little obsessed with orange theory, so much that I thought it would be fun to do it the weekend of my bachelorette party, with all my wedding party! Otf domain made us feel so special. They went above and beyond and made my day so perfect. I will never forget my workout party!

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★ 1

Rude people, bad music, dirty.

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★ 2

The classes were super fun and I loved the time I had in them. However, tons of miscommunication between the staff. There were times I called to be put in a class and confirmed with them twice and still didn't end up in the class. Times I tried to confirm other things that never happened. I told them in person I wanted to switch to a cheaper membership and they said cool we'll put that in our system so you're set. Plot twist: I wasn't set and got charged 160 bucks. They said "oh well it's already paid." So I wanted to cancel with them and they said sure but you need to submit a form and get charged another 160 bucks because there has to be 30 days notice. Fine, whatever. I submit a form and a couple weeks out get charged the 160. Another month passes and they STILL haven't cancelled and tried to charge me ANOTHER 160. Thankfully I had a new card before they could take it. DO WHAT YOUR CUSTOMERS ASK. LET THEM LEAVE. This has been such an annoying 3 months.

Source: Google

★ 5

Loved it!

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★ 5

Best workout ever, Jace is energetic and makes working out fun!

Source: Google

★ 5

I've been to a few OT locations in Austin and this is my favorite, hands down. The trainers and front desk folks are great and the workouts are never the same and never boring. It's a big part of why I have lost 50+ lbs since the beginning of 2019. I recommend it highly.

Source: Google

★ 5

I really enjoy the energy and the workout was great. This was my first time and I feel the burn already. This is what I was looking for. I’m definitely going back.

Source: Google

★ 5

I have never been into group fitness, I've always wanted to get in and get out of the gym with my headphones in doing my own thing.

A friend of mine recently urged me to try Orange Theory Fitness (OTF) in the Domain next to where I live and it has completely changed my view on "group exercise" - for the BETTER!

The workout concepts that OTF is built upon are sound and backed by science, not opinions like most of the fitness world seems to be. The atmosphere in the workout room is high energy, high paced, and infused with high tempo bass pounding music that gets you "in the zone."

That said, this wouldn't be a success without the people that are the front faces of this business and the OTF in the Domain has some incredible folks. The front desk employees are always very helpful and are quick to respond to questions, etc. The coaches are incredible - always smiling, positive, energetic, athletic, and most importantly, knowledgeable!

Disclaimer: I am not an OTF employee and I am not getting any perks from OTF to write this review. I am a local resident and business owner and I believe in promoting/reviewing businesses publicly when I think they're doing an incredible job!

TO THE BUSINESS OWNER - if you happen to read this, you've got a killer crew at the Domain right now!

Source: Google

★ 5

Guin really pushed me and I was able to reach some personal goals. Coach Paul from Sunset Valley actually recommended me to try Guin’s class because I was sharing with him of a job possibility in the Domain area. Guin was encouraging and took the time during the class to personally find out who I was and acknowledge the amount of effort I was putting in. Thank you for a great experience.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

I joined OTR around mid April and I've really loved my experiences there. I wanted a refresh to my approach to fitness. I've attended 4 classes and loved every moment of it. The coaches, front desk are super friendly and give out excellent tips and advice on fitness. I chose the 4 class/month membership because of my busy schedule and it works out for me. Although somewhat pricy, I feel it's worth every penny because I feel more energetic at work and healthier. My personal fitness goals are not weight loss but just adopting a healthier lifestyle. The prices are listed as is and there are no hidden fees. They're very transparent about the pay structure and cancellation policies.

Source: Google

★ 5

Great Place.. Coach Liz, and the Staff very friendly and willing to help. Very friendly environment everyone ready to motivate each other..

Source: Google

★ 5

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★ 5

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★ 5

Liz is the best! She is encouraging as a coach, and has done an amazing job turning the entire customer base into a community. Her use of social media, happy hours, and events outside of the gym make us feel part of a larger family with OrangeTheory. Keep up the great work Coach Liz!

Source: Google

★ 5

Source: Google

★ 5

Excellent place to cross-train for endurance events. I get a lot of time in the pool or on the road running, but that's long, aerobic work. Orange Theory does a lot of short, bursty stuff to raise my anaerobic threshold, which is just what I need.

Source: Google

★ 5

Source: Google

★ 5

OTF Domain is the BOMB. Guin and Jace are my primary coaches, but Coach Liz is great too. They are inspirational. Desk and management staff -- all top notch.

Source: Google

★ 2

Least accommodating front desk out of all the locations I go to in Austin.

Source: Google

★ 5

Great place and very professional staff :)

Source: Google

★ 5

Source: Google

★ 5

Signing up at Orangetheory was the best decision I made this year! In three months I lost 30lbs!

Source: Google

★ 5

It’s a nice challenging workout! The instructors are motivating! Definitely seen some improvement in my performance in just a few classes!

Source: Google

★ 5

Our coach guides and monitors our workout, and also provide options for each exercise depending on our personal and current fitness level. It’s great to have a different workout each time we come in, and the atmosphere for our workout always makes it fun to be there!

Source: Google

★ 5

I like that the lights are not real bright. It’s small but efficient. The coaches have been great and the workouts challenging and not boring. Music good. Only area needed for improvement with today’s workout is the Coach was speaking way too fast and I couldn’t hear how to work through my intervals on the treadmill and rower. I mentioned it to her and she apologized and began to speak slower which was great. When a business is truly interested in what you have to say, they make the corrections and I respect that,

Source: Google

★ 5

It pushes you but it also allows you to set your own pace and push yourself. My husband being prior military and us both having a number of athletic injuries something like this is exactly what we where looking for to add to our workout routines. Coach Liz, Dan and Guin are amazing!

Source: Google

★ 5

I love burpees

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★ 4

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★ 5

I love Orange Theory! It is the first gym/exercise program that I have enjoyed for many months. (Been going for 18 months and still enjoy going).

I see gradual improvement in strength and endurance. I love the instructors and the other people who work there. I am so happy that I tried Orange Theory and I look forward to the successes that the next 28 months bring

Source: Google

★ 5

Source: Google

★ 5

Great workout with great coaches and a friendly staff!

Source: Google

★ 5

Love this studio!!! The coaches and staff are so supportive, friendly, and welcoming. They are helping me reach my fitness goals!

Source: Google

★ 5

'Base-Push-AllOut' has been my mantra for success. The energy of the trainers at OTF is so infectious that you wouldn't want to give up. They are completely focused, very intuitive and mindful. What makes it more exciting is the surprise element in every class. Each class is unique and far from being monotonous. The exercises are designed to include various muscle groups focusing on Power, Strength and Endurance. The studios are comfortable and encouraging. The staff members are welcoming and courteous thus making your 60-minutes effective and enjoyable. The music just spices things up.

I have had an amazing journey with OTF so far, and couldn't recommend it more. Just commit yourself for a month and I can be sure there'll be no looking back!

Source: Google

★ 5

Source: Google

★ 5

I really like this OTF location! I have been to other locations in Austin, but this is the best one yet! This location has a very friendly staff and all the coaches are AWESOME! No matter what your fitness level is, you'll definitely have a fun and great workout. Trust me you will want to keep coming back.

Source: Google

★ 5

Its d perfect place to have workout with fun, covering strength to power to endurance. I am a runner and used to do yoga and workout on my own. I wanted to try something new and under some trainer. I was hesitant to join it at first, but I am glad I did. I joined on June 14, 2018 with 148.5 pounds and now on Aug 15 I am 136 pounds.i have never gone so low with my weight. Everyone should try it. I love d coaches and d staff. My all time favorites at OTF Domain are coach Liz and Coach Guin.
Definitely recommend it.

Source: Google

★ 5

OTF at the Domain is amazing! Motivating coaches and great workouts geared for results. If you are looking for a workout home, this is it!

Source: Google

★ 5

I really enjoyed the energy of the room. I can see this becoming a big part of my fitness routine!

Source: Google

★ 5

Fantastic workout led by enthusiastic and knowledgeable coaches. Warm sense of community and kind front desk! Three years later, OTF has become a part of my daily life and allowed me to become part of a close-knit, like-minded family that pushes me to be better in every single way. Anthony Santo, Liz Javier, and Guin Meyer have truly transformed the Domain studio into a unique fitness experience that has not only established its presence in Austin, but more importantly, has helped cultivate a healthy, well-balanced lifestyle for its members. I will forever be grateful to the staff and coaches at OTF Domain!

Source: Google

★ 5

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★ 4

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★ 5

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★ 5

I go almost every Sunday at 2 and I love it to no end!! Work my tail off!!

Source: Google

★ 4

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★ 5

Great workout. Best I’ve had in 15 years. I am part of this team for many years to come.

Source: Google

★ 5

Always a great workout that stimulates different parts of your body. Music is great.
Instructors are always helpful and are very positive.
The toughest workout you’ll ever love.

Source: Google

★ 5

Fantastic workout and clean, pleasant gym. The staff is friendly and helpful!

Source: Google

★ 5

I LOVE OTF Domain! Coaches Justin, Liz, and Guin all know me by name and are awesomely motivating! I am de-conditioned and out of shape, but I ALWAYS get a great workout and fantastic encouragement from OTF Domain. I never really got splat points on the rower, but after a few quick in-class tips from Coach Guin, I now effectively row and now I find myself racking up splat points! This is a fantastic studio with a GREAT team!

Source: Google

★ 5

Source: Google

★ 5

OrangeTheory is my favorite form of working out! In a single workout, all muscle groups are targeted along with cardio. It's an all around workout hitting every section. You never get bored because it's never the same workout every day. Aside from the workout itself, the coaches are what really make the workout fun!! They are all so full of energy and really motivate you to do your best. No way would I be able to push myself to the same extreme if I were in a gym by myself! Way to go OT!!

Source: Google

★ 5

They are making sure you are pushing your limit and keep improving everytime

Source: Google

★ 5

Structured, high energy (Justin is awesome), and varied from class to class. I show up knowing I’ll get a great cardio and strength workout every time.

Source: Google

★ 5

Source: Google

★ 5

Coaches were very friendly and energetic! I have been to other locations cross region and this is one of my favorites to go to besides my home OTF gym in Minnesota!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Great staff, great coaches, intense workouts that leave you wanting MORE! I really want to try the RR location close to me, but I love the Domain coaches too much!

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★ 5

Love this Place!! Great energy and amazing staff!

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★ 5

My coaches are inspiring, upbeat, and they make me feel energized, confident, even special! Justin and Liz are motivating, and I always want to come back because of them. I love the music and high energy during the workout. The staff is friendly and polite. It’s my all time favorite workout experience!

Source: Google

★ 5

Love the coaches- Liz, Derek, Wade, Eli - great personalized feedback and super motivating. And front desk folks are like the power welcoming committee infusing pre-endorphin environment with quantum positive energy. The science and research behind the HIIT workouts is equally impressive. I’ve worked out and ran since I graduated from college and have never felt as good about how I look and feel as I do now, at 48 (with 6 months of OTF workouts). Highly recommended!

Source: Google

★ 5

Source: Google

★ 5

Brilliant place with results guaranteed. Staff is inviting and wonderful to work with.

Source: Google

★ 5

Awesome workout , friendly staff, very informative

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★ 5

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★ 5

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★ 5

I'm officially addicted!

Source: Google

★ 1

Instructor was very rude when I went to enroll and so was the owner, when compliant about the instructor behavior he never apologized for rude behaviour of his staff. Instead of me feeling welcomed to join I felt like I'm unwanted and they doing a favour to me. Bad experience, I would never recommend anyone OT at DOMAIN,instead I went one at Research Blvd amazing staff and instructor, warm welcome and really good workout expereince.

Source: Google

★ 5

I went there looking for Oranges but they made me lose like 800 calories in less than an hour instead!

Source: Google

★ 5

Source: Google

★ 1

I went to OT Feb-June. Unfortunately I had to put my membership on hold due to a knee injury. At the time I was going, there was a completely different staff.

They put my membership on hold via email since It was an inconvenience for me to go in and fill out paper work. I called to see if I can continue to have an extension on my hold. The manager I spoke with Troy said that I'm only allowed to put my membership on hold for 2 months max. I decided to cancel at that point. He also said I needed to come in to cancel, at the time I was out of town. Not willing to work with me at all. Not only was he not able to work with me, but he was also SUPER rude over the phone. He then emailed me back stating "sorry we got off the wrong foot". At no point on that phone call should have it gotten to that point. Their customer service was completely lacking. I get that policy is policy. The fact that he wasn't willing to help me because of multiple reasons is why I'm not happy with this location. So I'm stuck paying for a whole month & not being able to attend any classes.

As for the location itself, I overall liked it. Justin is an amazing and energetic coach. Only thing I could say negative about the actual workout is that it's smaller compared to the locations I have visited.

Source: Google

★ 5

Best workout ever! You will never be bored or get lazy in these classes! 😀

Source: Google

★ 5

Toughest workouts I have ever done and the system in place to motivate you is top knotch. Whether a person would want to tone up, lose fat, or increase cardiovascular fitness, this work-out would be a great fit.

Source: Google