★ 1

This place is snob, rich white people type of club play where you get looked at dirty if you aren't keeping up with the Joneses by wearing a $400 OT watch, wearing a specific fabric and outfit to class, and driving a Porsche to class. I was five minutes late due to an hour of traffic (I was staying the night with a friend in Austin and wanted to come to orange theory). Not only was there enough room in class for me, they said I was not allowed to join class after five minutes, and they charged me a late fee for a class I was signed up for which was $12. Mind you they saw me face to face and still had the audacity to charge the $12. The cancellation policy is a joke. You'll get charged $150 the month after you cancel, a month which you're not allowed to use. I already blocked my debit card. I refuse to let y'all charge me for a month I'm not allowed to use. $150 a month for something I can completely do on my own for almost no charge at a big box commercial gym with a friendlier gym. I don't want to hear OT response to my post because it'll be a load of BS. If you want to be in mile high snob emporium, go ahead and sign up for this crap

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★ 5

The trainers are really good and very neat place

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★ 5

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★ 5

When I first started coming to orange theory, I was very unmotivated to workout. After my first class, I really enjoyed how much the staff (Eli was the trainer that morning and Rob was at the desk) made me feel welcomed and valued. They showed that they really cared about helping me reach my goals. NOW I love going. It’s my favorite part of my day. The community at this location is absolutely amazing. All the trainers are so great and fun and motivating. Even in a class full of people, they take the time to chat with you and show that they care- which I love. I signed up for the workouts, but I continue to go because of the friendships and people at this location. 10/10 Recommend.

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★ 5

I have been going to this OT location for about 8 weeks, three times a week, and have tried several of each kind of class they do. The coaches are all extremely knowledgeable and are really helpful at working around old injuries I have. The atmosphere is positive and encouraging without being obnoxious. They do a really good job of meeting each person where they are and helping them get a solid workout that matches their needs!

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★ 1

Worst cancellation process maybe ever. Shameful, avoid at all costs!

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★ 5

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★ 5

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★ 5

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★ 5

Beautiful fitness studio; friendly staff; knowledgeable and motivational coach; intelligently designed workout for max results - so encouraged and excited to be a new member!

1 year in, I could not have made a better choice! They have "walked" with me through a broken femur and will again for a full hip replacement in July. Incredibly supportive and encouraging, intelligent and connected. My body has made such significant, positive changes, for which I am very grateful. The coaches are super knowledgeable, the staff is really thoughtful and kind. Eli, Brent, Santo, and the whole team make my day every single time I come (which is almost everyday now!).

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★ 5

Solid branch with a lot of equipment.

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★ 5

I love the energy and the enthusiasm and the exercise at Orangetheory! The music and coaches, make it fun to sweat!

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★ 5

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★ 5

Great studio! Santo is a great manager and all the coaches are so enthusiastic and encouraging. A recent experience that compelled me to write this review was when Coach Brent went above and beyond to coach a particularly full class while assisting a visually impaired guest with their first class - and he never missed a beat. It was VERY impressive, and showed his willingness to go above and beyond to accommodate anyone who is hoping to meet their fitness goals.

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★ 5

Orangetheory, the coaches and front office staff are all AMAZING!! I look forward to the workouts every time I show up!

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★ 5

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★ 5

Good and fun workout with modern equipment and quality staff.

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★ 5

Easy to book online, classes are transferable to any OrangeTheory Fitness studio, great coaches and desk staff, clean facilities, showers and bathrooms.

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★ 4

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★ 5

I’ve been to a lot of Orangetheory studios and this one was one of, if not the, best. The staff was super friendly and on top of things, the studio itself was clean and all the equipment was in great shape, and the instructor I had brought a lot of energy and chose great music. Would recommend!

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★ 5

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★ 5

I love the strength 50 classes and the staff and the manager Santos are the best! I would definitely recommend OTF especially if you are over 50 and looking to build or maintain your muscle mass.

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★ 5

OrangeTheory has been such a game changer for me in getting back into a fitness routine The team at the Triangle are amazing and always go above and beyond to make sure you’re taken care of.

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★ 5

Did the free trial and it was amazing. The place was decked out for Halloween. Coach Eli was brilliant and receptionist, i think her name was Alea, was so friendly. Loved the place. Would definitely consider getting a membership. I felt great for the rest of the day after the workout.

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★ 5

As a first-timer stepping into Orangetheory, I wasn't entirely sure what to expect. But from the moment I walked in, I was struck by the infectious energy that buzzed throughout the studio. It's immediately evident that cleanliness is a priority here; everything from the workout stations to the common areas was spotless, giving me peace of mind especially in these health-conscious times.

The workout itself? Phenomenal! It's a perfect blend of challenging and invigorating, with heart-pumping intervals and strength-building exercises. The coaches were incredibly motivating, pushing me to tap into reserves I didn’t even know I had, while ensuring I maintained proper form. The use of real-time data to track performance is a game-changer, allowing you to gauge your efforts and progress.

I left the studio feeling accomplished, energized, and eager for my next session. Orangetheory truly offers an unparalleled fitness experience. Im a new member at Bar W and cant wait to get some more workouts in.

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★ 5

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★ 1

Empregada na recepção extremamente arrogante e antipatica. Ia inscrever-me para 2 meses embora só ficasse 1 semana em Austin. Aconselhou-me a procurar outro ginásio, tudo bem. Estava sem internet dado ser de outro país, precisava de ver onde era o outro ginásio, pedir um Uber… recusou-se a partilhar o wi fi, a dar-me direções. E eu ia inscrever-me, só não o fiz por recomendação da própria. Só um conselho, o que faz de um lugar classe A sao também as pessoas, nao sejam pretenciosos, sejam amáveis. Acabei por ir ao Castle Hill Fitness e gostei muito

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★ 5

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★ 5

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★ 5

Love the energy and engagement of the coaches; how they motivate you, correct you if you're doing the exercises wrong, and learn your name to make it feel like a more personalized and intimate experience.

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★ 5

I love the motivation that these instructions have. I always get a full body work out and complete cardio. I've been a member for over a year and intend to continue as I feel so much better about myself and my health. Thanks Orangetheory Fitness!

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★ 5

Great workout and coaches!!

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★ 5

I lOVE this OTF!! This is the best studio by far. The staff is so sweet, Chanel is the BEST. She always greets me with a smile even if it’s 6am in the morning and all the coaches are encouraging and truly care about your form, progress and help you get to your fitness goals. I especially love Coach Shelby Hart and Coach Eli.

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★ 5

Orange Theory is the only workout I’ve been able to stick with. The Triangle has coaches who care, beyond friendly front desk staff, and the fun of a group workout. I’m hooked!

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★ 5

I love Orange Theory! No better way to start your day than with pushes and all outs. The Triangle coaches know just how to get that little bit of extra out of you. The front desk staff always makes me feel welcome and has the answer to any question I have.
If you haven’t been to an Orange Theory workout I highly recommend you give it a try.

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★ 5

Love the coaches and front desk staff - everyone is friendly, funny and always readily available to help. Shelby, Eli and Brent are the best!

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★ 5

Wonderful studio and staff. We’ve been coming for over a year and love everything about it - even the workouts!!!!😊

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★ 5

Love it! Coaches and everyone at desk are so genuine, friendly and helpful! They make working out easy, effective and convenient👍🏽

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★ 5

Best studio in the nation - best coaches, staff, everything.

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★ 5

The workouts are great but it’s the coaches who make me come back. They are highly motivating and with a positive attitude each and every time!

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★ 5

I have been attending classes at this location for a little less than 2 years and I love all the staff, the classes, the energy, everything! No matter how tired or beat down I’m feeling before class, I always feel better afterwards! Big shout out to Coach Eli and Coach Hart :))

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★ 5

Best 90 min workout in Austin

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★ 5

Very good

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★ 5

Being at OTF Triangle feels like being at home. I love this place.

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★ 5

Orange Theory Triangle is my go to work out spot. Love the staff and the workouts!

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★ 5

Overall amazing workout! Classes are well thought out workouts with high intensity. Results guaranteed if you put in the work. Coaches are motivating and keep you going throughout the workout.

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★ 5

I overheard that this OTF is the largest in TX. Can’t validate but can say it’s quite spacious and shout out to coach Eli and Brent - my faves! They have plenty of storage cubes, water, showers. Would recommend A++++

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★ 5

I’ve never left a place sweatier. I guess that’s a good thing?

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★ 5

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★ 5

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★ 5

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★ 2

Orange Theory itself was a great workout for me. I was able to feel more confident in exercising, encouraged to lift heavier, and felt overall improvement in my physical health.

My issue with them is their cancellation policy. I had cancelled a month ago, and then had another full cycle to pay as opposed to cancelling right away. Then, after that full cycle, they charged me again. After raising the rate by $20 a month, the class price ($17 a class) just didn’t seem worth it to me for workouts I could do it at home. I’m very frustrated with how customer support handled this and recommend having a different home studio handle your paperwork.

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★ 5

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★ 1

Super super horrible business practices. The work out is fine. Nothing special, and definitely nothing you couldn't complete at a standard gym. The best part of my experience by far was coach Danny, he is awesome.

My issue is their cancellation "policy." I called months ago and was told I couldn't cancel in anyway other than coming in person, which I've heard is a nightmare shame fill exit speech. I stopped going and continued to pay after this until I read online that I could cancel via certified mail. I sent in a tracked letter, which I have proof was delivered, and that apparently wasn't enough. I called the day before my final billing cycle to ensure everything was taken care of, and the person on the phone told me she didn't think I could cancel by mail, and she'd never heard of anyone doing that, and asked me if I could come in. She then let me know they would look for the letter but wanted to speak to me in person. With their 30 day notice policy, this meant I would have paid an additional 60 days for a service I no longer wanted. She eventually conceded and sent me a cancellation to docusign via email. My paid for letter that I tracked was for nothing.

This was annoying, but when I finally (after two weeks) of asking for a copy of my signed contact, found out they are meant to accept cancellations via mail or even email. I was told very clearly an email wasn't acceptable MONTHS earlier. Super super gross business. Basically a massive scam.

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★ 5

This is the best studio and all the coaches are very encouraging and help you get to your goals.

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★ 5

Kelsi is awesome!! And rob and Danny and tyler and others that were not mentioned

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★ 5

5/5 This studio has a combination of different instructors but they’re all extremely friendly and motivating.

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★ 5

I love OTF at the Triangle! The coaches are the most supportive people I know in and out of the gym and always push me to do my best!

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★ 5

Coach Danny is the best! I highly recommending trying out his classes and the unlimited membership!

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★ 5

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★ 5

Such a great spot to workout! The staff is so friendly especially Deb! The coaches have the best music to keep you going through the intense workout they put you through. Overall 10/10

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★ 5

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★ 5

Best thing I have ever chosen to commit to doing for myself besides school and I love every moment of it.It gives me the energy to keep up with all 4 of my children.If u ever wanna give it a try we will personally schedule u and a buddy a free Comp 60 minute full body workout when u walk-in or call us at the Orange Theory Fitness four points location in the H.E.B shopping center on 620 and 2222!!!

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★ 5

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★ 5

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★ 5

The best, most addictive workout! Wonderful staff and great atmosphere.

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★ 5

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★ 5

I love orange theory and their workouts. More importantly i love their staff, the instructors are really knowledgeable and they do an amazing job of pumping you up and motivating you. What I love about OT is there are options for all levels of fitness. I am not a runner, but there is an option of power walking which is great. Basically you dont need any prerequisites to attend OT, which is awesome. It is pricey for sure, but i feel it’s worth it, it’s an investment for your health.

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★ 5

Best studio in town!

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★ 5

Coach Shelby Hart is the best coach orange theory has ever had! As a fitness instructor myself I’m hyper aware/picky of coaches and Hart is a cut above the rest. Her cues/form coaching are useful and helpful without feeling overwhelming and she is SO motivating without sounding like a cheerleader. My workout crew (my dad and best friend rachel) agree we would follow Hart into battle. From Rachel- “she is literally the reason I go.” Hart is able to command the room like a true coach and makes you WANT to work harder.

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★ 2

Workouts are great! Customer service side needs to improved, 8 hour cancellation policy are enforced no matter if your sick or dead.

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★ 5

I've been to a couple studious now and both have been great. I like this one a lot because the coaches are very high energy and do a great job leading classes and taking a personal interest in your fitness journey. The front desk people make a point to learn your name and help you with anything you need. OTF triangle is a great location!

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★ 5

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★ 5

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★ 5

아침 운동을 하는 Texan들을 만나 자신의 운동 한계능력을 체크할 기회를 갖게 됩니다

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★ 5

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★ 5

I have tried workout programs before, and they never really clicked for me. Orange Theory makes it so easy because you just need enough will power to get off your butt and get to the class and they do the rest.

I have been going since November 2016 and I have lost 62 lbs total thus far. I've not felt this great in a long time, and hope to continue burning calories with them on a weekly basis.

I used to have sleep apnea and needed to use a CPAP machine at night. Since I've lost the weight my doctor confirmed that is no longer required, which is a huge burden gone. Orange Theory really helped me change my life for the better and I can't thank them enough for that.

Edit: Feb 2022 and still going. Lost 150 pounds in total. Still the best workout around.

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★ 5

Orangetheory is a great workout for any fitness levels.They give you various options, and it’s a good balance of cardio and weight training. This is one of the few workouts I’ve tried where I have that “I got a good workout” feeling every time.

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★ 5

Is this an appropriate forum to gush about the trainers here?
Is there an Orange Theory system where I can give 5 stars to Eli, Danny, and Megan? I absolutely hate all forms of group exercise, except for Orange Theory. It goes fast, it is a complete workout, and you feel great when it is over. And you can see your progress. Also Eli, Danny, and Megan are incredible coaches, very nice, enough help to make sure you do not kill yourself on the weight floor - and just the right amount of encouragement to get you through the workout. I hate to talk about how good Orange Theory Triangle is, because it will get crowded, but I have to shout out the incredible work these people do

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★ 5

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★ 5

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★ 5

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★ 5

“Never Miss a Monday” and we didn’t thanks to Coach Eli, Studio Manager Alexis and her crew! Welcoming us with personal name tags and smiles, OTF Triangle is the best of the best!! We were visiting from Florida and so appreciate this team for motivating us through a Monday endurance workout. Keep up the great work!

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★ 5

Zach, the manager, was a pleasure to speak to. He was well informed on all aspects of Orange Theory and helped me get a great deal to start my fitness journey! I’m very much looking forward to my first class! <3

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★ 5

Great workouts for all ages and fitness levels!

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★ 5

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★ 1

Bad customer service.

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★ 5

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★ 1

They have an unnecessary 30-day notice cancellation policy that they have in the membership agreement, knowing you likely won't read it so that they can continue to charge you after you move.

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★ 5

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★ 5

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★ 5

A lot of fun and a great push.

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★ 1

Classes are great but when you decide to cancel your membership BEWARE. You cannot cancel over the phone...even if you are out of town. Even once you cancel, they continued to charge my credit card for TWO months after. Despite calls and emails they don’t call you back. When you go in the manager is conveniently never there. They refused to refund me for 2 months despite us cancelling numerous times prior too. Pretty crazy they never call you back. Thus, the post sales support and professionalism was terrible. .

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★ 5

Amazong vibe! Sanitized and user friendly!

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★ 5

I like this OTF the best out of any of the Austin or Kyle locations. I’ve seen other studios not require masks (horrible! 25 people w no masks in a small room w the door closed. Bad bad bad idea—or have people taking masks off for an extended period of time and don’t say anything) though the city/state requires them for gatherings over 10. And honestly I love the coaches I’ve had here. So many times coaches from other studios will talk nonstop - it is annoying! These coaches at this location explain the movements, alternative movements, make sure your form is correct, and let you do your thing w good music. All while making sure people have masks on! I feel the most safe at this location. I wish I didn’t have to drive 30 min to get here...but other locations should take notes on how this one is run.

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★ 5

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★ 5

Orangetheory is a great place to workout.

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★ 5

Great workout classes. They work you hard while still maintaining a supportive atmosphere.

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★ 5

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★ 5

Just wanted to leave a review to talk about how well OTF Triangle has done with making me feel comfortable coming back to workout during Covid times. The staff and coaches are always positive and willing to help and make you feel safe throughout your time there. Clarissa at the front desk is always there to answer any questions I have and always very helpful. Love the OTF staff and so happy to have OTF triangle as my home studio.

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★ 1

My time in classes at the Triangle has been AMAZING because of the coaches. Though the front desk quality has made my time at the triangle a REGRET. After speaking with CLARISSA about my financial situation as a student who's family has been hit horribly by not only a pandemic but also hurricane Hanna. She did not offer any sympathy until I mentioned how my coaches would have treated the situation so differently. Before you sign up make sure they go over their cancellation policies with you for they will rarely do refunds and if you are a college student like myself you will be taken advantage of if you do know what you are signing. As someone who has worked in the customer service industry you are always supposed to make the client feel valued and after that conversation I sincerely felt taken advantage of. I hope that the manager addresses CLARISSA'S front desk skills because it was just this interaction that made my 5 star experience a 1 star experience and regret.

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★ 3

Classes are great.

The dishonesty with cancelling a membership here is extremely frustrating. I was lied to by multiple times by management and front desk staff. I've basically having to pay for an extra month of classes and am finding out 2 weeks in that they can't refund my account, although they said they would refund me my fee and call me if there are any problems. Neither happened.

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★ 5

Orangetheory got me back into shape. This location makes you want to come back!

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★ 4

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★ 1

I tried so hard to get to my first class 30 mins ahead of time but rush hour and parking were not in my favor. Still, I arrived at 6:18 only THREE minutes past the arrival time. They would not let me in. I already know what a heart monitor is...the orientation definitely could've been done in 27 minutes. It isn't customer friendly at all. Horrible customer service. I was told I will not be charged for my visit, which seems obvious, but reading these other reviews makes me doubt that. Refusing someone who is three minutes late (to a thirty minute early start time, mind you) then charging them seems very shady so fingers crossed this business hasn't stooped that low.

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★ 5

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★ 1

Waitlisted for a class, no confirmation was given that I was accepted in any way , and was charged for a class. Asked for the credit back, refused; full refund of my purchase of class packs, and refuses. Called back three times for the “refund policy”.l, twice with Talia and one with Brian. Direct violation of UDAAP and will be following up with the corporate office.
I hope you improve on the communications and follow up.
FYI if anyone wants the free try session: my first “free” class was paid for with my class pack.
Coach Eli’s sessions were awesome, but the policies are .. questionable

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★ 5

I love OTF. I used to hate going to the gym, now I’ve been coming here nonstop for more than a year. Motivation provided by the coaches is unsurpassed!

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★ 1

I was interested in signing up for a class and reached out during their Black Friday promotion. Unfortunately I wasn't able to get in at the time, so I was waiting until after Christmas to sign up.

Then, I received a text message shaming me for eating "yummy treats" during the holidays and telling me I need to get to the gym to achieve my "summer body." I was livid. I responded back stating how harmful that message can be and was met with pseudo apologies.

From what I can tell, this location has no empathy for people with body image issues. They will shame you and dig their heels in stating they care about a "healthy and balanced lifestyle." Perpetuating shame and attributing to mental health issues such as body dysmorphia and eating disorders is not healthy nor balanced.

I sincerely hope they take this review as a teaching moment. Their staff is involved in a very vulnerable aspect of people's lives and there are healthier ways to promote their company. This is definitely not one of them.

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★ 5

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★ 5

We took a wonderful class with Eli today. He is awesome, engaging, and hilarious. AM classes definitely need an Eli to start the day of right.

Thanks!!

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★ 5

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★ 4

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★ 5

Love OTF at the triangle! Mariah is the best.

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★ 5

Joined Orangetheory Fitness at the Triangle during Mayhem. Have totally enjoyed the classes! Coaches are fun & motivating! Support staff are friendly and helpful! Workouts have lots of variety of both cardio and strength training. I feel stronger & healthier! Totally recommend!!

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★ 5

Love this studio! Conveniently located next to Hopdoddy so I can go eat burgers right after I leave class!

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★ 5

I love working out at OTF! Every workout is different and the coaches each have a unique element of fun they bring to the workouts!

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★ 5

I finally enjoy working out! What’s best is that every day is different, and I can see results.

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★ 5

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★ 5

OTF triangle has incredible coaches who are always willing to push you and encourage you throughout the workouts!

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★ 5

Love this studio!! Coaches are the best in Austin!

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★ 5

Love this studio!! I switched here from a different studio about a year ago and I never looked back! The front desk folks are always so friendly and helpful and the coaches are the best around!

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★ 5

I’ve never loved fitness more! Every single trainer is great. I’m forced to go to other OTF locations when I’m traveling and none of them compare to the staff and atmosphere of OTF Triangle!

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★ 5

Orange theory is a great full body workout it tones your whole body

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★ 5

My favorite workout ever! In my opinion, they are Austin’s best studio because the coaches are so kind and fun, and the staff helps you out with anything you need!! Couldn’t recommend it enough

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★ 5

Love being able to track results with the heart monitor. I push myself more knowing where I am with my heart rate during the workout. Great coaches and environment!

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★ 5

Not to be dramatic but this is the greatest OTF studio on earth

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★ 5

This Orange Theory is the reason I'm now a 6am workout person. It's even a big reason why my boyfriend and I made sure our new apartment was nearby! We both love it and have yet to have a bad coach. Keep it up guys!

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★ 5

Have so much fun in Eli’s class! Lots of parking and great environment!!

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★ 5

Get here 30 minutes early for your first time! Make an appointment and they'll get you all set up.
The coaches are great, the workout is challenging and fun, and the community vibe is legit.

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★ 1

I am in Austin from our of town and have always wanted to try orange theory, so I scheduled a class for 8pm. I was set to arrive for the 7:30 orientation but took a wrong exit on my way (again, not familiar with the city) and walked in the doors 5min late. I apologized to the receptionists who both said it was no problem. One of them took my name and went to get the trainer, only to return to tell me the trainer would not do the orientation because I had arrived late. I explained the situation -- that I had made a wrong turn, that I was from out of town and would not be able to return another day, that I am a certified personal trainer and would likely be able to pick up on the explanation off the class quickly, etc. But the trainer would not discuss it with me and turned me away. I was still charged the drop in fee ($28). I recognize it is their prerogative to turn people away in this situation, even by such a small margin of error, but I would argue that this is TERRIBLE customer service and a completely uncompassionate way to treat a prospective member of another Orange Theory facility.

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★ 5

Live everything about it

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★ 1

I would not recommend it due to their customer service and unwillingness to hear out customer concerns. Out of all the locations this regional group manages this OTF by far offers the worst experience. When I try make changes even prior to 8+ hours in advance 1.) I cannot get through the phone even calling 5-6 times. 2.) their unwillingness to hear or resolve my customer complaint. I’m canceling my premium membership after this month. Save your money and go to F45 or a different HIIT facility that is more customer-centric.

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★ 5

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★ 5

Orange theory went out of their way for my wife and I. We are both training for military bootcamp, and they truly have given us a workout that pushes us physically. They even tailored a billing plan to meet our needs, since we have to ship out relatively soon. The staff is enthusiastic and freindly, and I genuinely appreciate their service!

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★ 5

Let me tell you how much the staff means to my husband and I. We are training for boot camp in the Air Force together and the staff has helped us get to where we need to be in order to pass physical training. The people that work here are very kind, helpful, and supportive of military members. We are truly grateful and we hope that when we get back from active duty that we can continue with orange theory. Thanks you guys in making a difference in our physical fitness standards and goals. We feel we could not have done this without your support.

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★ 5

I love that on top of having an incredible workout planned for each class there is always something extra going on! Love that kinda burn!

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★ 5

My girlfriend and I started Orange Theory at the Triangle location this past December/January. Orange Theory has totally changed our lives & transformed our mindset in achieving optimal health. The Triangle location in particular also has such motivating & knowledgeable staff, which makes it super easy to want to be consistent. I signed up for the unlimited membership in particular, which is a bit pricey (not gonna lie), but well worth the money spent. I would 100% recommend Orange Theory, especially this specific location! Huge kudos to the OT Triangle team for making us feel welcome, for the intense love/hate workouts, and for changing our lives!

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★ 5

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★ 5

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★ 5

One of my favorite fitness programs I've ever done. The staff is so friendly, and they really go out of your way to take care of you as a customer.

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★ 5

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★ 1

The coaches here are absolutely amazing, and it kills me to leave this review, but I really need to given how TERRIBLE the sales/administrative staff has been here.

Orange Theory triangle has been an absolute nightmare. Seven months ago, I got knee surgery and was forced to freeze my account for three months. I came back to orange theory after three months freeze and was doing semi-light workouts (as much as one can do when recovering from recent knee surgery), and after about a month or two, my physical therapist made me freeze my account again because OTF was doing more damage than good on my knee. Fine - no problem. When I go in to freeze my account for a second time with an approved note from my physical therapist, the front desk staff says "Okay - no problem! You're account is frozen for the next month. Thanks for giving us your doctor's note too because now we won't charge you the $15 account freeze charge". Great. Perfect. Done.

But what happens on my next bill cycle date (about two weeks later)? I get charged my full monthly charge. Annoyed, I call the front desk and speak with a girl named Maggie and explain my situation. She tells me she is absolutely getting it taken care of, and that she would speak with her manager Margaux to get my refund. Great.

SO, a week goes by and I hear nothing from Maggie. I text Maggie to find out what the update is because I still have not received my refund. What does Maggie text me back, you ask? This: "Oh, sorry! I actually don't work about OTF anymore. So sorry!" Great. So my problem is once again getting swept under the rug.

I then call Margaux and leave a voicemail, very displeased. Margaux calls me back later that day to apologize and inform me that my refund is getting process, MINUS THE $15 ACCOUNT FREEZE. Pissed, I explain to Margaux that I handed in my doctor's note to excuse me from classes which would eliminate the $15 account freeze charge, and she explains to me that she will work on getting the additional $15 refunded back to me.

it's now been over a month, and I have not heard from Margaux, and I have no received my additional $15. Do you think I care about $15? Absolutely not. It's the principle and fact that OTF won't return my calls and thinks that since the dollar amount is so low, I won't notice or care.

I am so displeased with the disorganization of this location. I will be changing my home studio to the downtown location or just cancel my membership all together - which sucks to say because I live very close to the triangle and LOVE the workouts, but I simply cannot continue on with a company that doesn't care about it's customers.

Source: Google

★ 5

The OTF Triangle is by far the best fitness family I could have every asked for! The coaches and desk staff are incredible and definitely make this location stand out above the rest!

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★ 5

This is my favorite OTF location! The coaches are great, the studio layout is large enough for even 3G classes, and the studio assistants are always welcoming.

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★ 5

Thanks for another awesome workout!

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★ 5

Great workout!

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★ 5

Love OrangeTheory Triangle! My home away from home. Awesome coaches and staff and a great, well rounded workout.

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★ 5

Love this place, so much sweating.

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★ 5

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★ 5

I joined Orange Theory last month and have already started to see results! The workouts are challenging and always keep you active but I feel very accomplished at the end of each one. Definitely would recommend OT to anyone looking to add some intensity to their workout routine!

Source: Google

★ 5

Awesome and different workout every time. Great music and great instructors

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★ 5

OTF is the best workout out there. If you are looking for a workout where you will see results come try a free class. The coaches are extremely trained, very motivating, and highly entertaining! Never the same workout with maximum results. They coaches are so amazing about offering modifications if you have an injury that you are working thru. Orangetheory, and their coaches make it so fun to workout and it truly feels like a second family. I look forward to my workouts everyday. Come try a class at the Triangle!!

The studio manager Blake is extremely helpful, supportive and friendly. When you come in for a class ask for coach Elvis, he is amazing. I see the best results with him and he is extremely encouraging and funny!

Source: Google

★ 5

Love it! They made me want to work out again and I look forward to Orangetheory every week!

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★ 5

5 Stars!! I like OTF because I don't have to think about the workout. It is a good workout but like any workout you will only get what you put into it. I definitely play favorites towards certain coaches but even my non-favorites get me through the workout in a positive way. If you like/need group fitness and don't want to think about your workout, this is definitely a place to go. You will get your burn in and if you're like me, when it comes to your budget, you will definitely go to classes so that you fully get your money's worth out of your membership!

Source: Google

★ 5

This place is awesome and great for my daily mood. The staff is incredible.

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★ 5

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★ 5

#trisquad!! I started Orange Theory about three years ago, and it has changed my life! I started taking three classes a week, then bumped it up to four, and now 6 days a week. While I love how I am always challenged by the changing workout, what I love most is the camaraderie of the members, and the coaches and staff! Head coach Elvis Fisher is the best, and makes working out FUN! I have taken classes in a few other states, none can compare to Trisquad! I always cannot wait to come home to Triangle!

Source: Google

★ 5

I started attending Orangetheory Fitness a year ago and have seen incredible results! The upbeat coaches and intense workouts keep me coming back. I'm happy to say that through OTF, I've added high energy exercise to my weekly routine and reduced my overall stress levels.

Source: Google

★ 5

All my peeps already know I'm sold on OTF, but I wanted to add this review to provide an update.

I started at the Triangle location around three years ago, and during that time I've been an up and down member. I'd work up to four days a week, then one thing or another would pull me away for a while, so my progress was more spotty than I'd have liked. Diet wasn't the best, either.

I recommitted myself and have now worked my way up to 5 days a week. Just as importantly, I've gotten my diet right, instituting some really good nutrition habits that, combined with the OTF sessions, have finally given me some seriously solid results.

In fact, during my last physical, my doctor was impressed with my blood pressure and heart rate. He also made it a point to tell me he was removing the 'overweight' classification from my chart. When I started at OTF, I weighed 196 pounds. Now I'm down to 175, which has been my goal for two years. This program works.

Source: Google

★ 5

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★ 5

Love it!

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★ 5

One of the best OTF’s in Austin. Josh is the best instructor! But, overall the staff are very friendly.

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★ 5

Love the arm band HRM

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★ 5

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★ 1

The manager/staff was anything but helpful. I showed up and it took a long time to get registered and they refused to let me do the class. They kept telling me “it’s policy” “it’s policy”. Seems like a pretty stupid policy. Why would you start signing someone up and everything only to essentially kick them out of a class. Never coming back to this location again. Dear manager, you could do a lot better.

Source: Google

★ 2

I have been to 5 different studios and this place does not take care of its customers. I was with two other friends (who are both subscribers) and one of our friends was coming for the first time.... because we told him it was amazing.... and he was there 20 minutes early and they did not let him in! We all drove together so we all had to leave and I lost my credits. Horrible management. She was rude and does not care about the customer.

Source: Google

★ 5

OTF triangle got me in the best shape of my life! Since I've moved out of Austin I've missed it so much. Special shout out to Josh and J2, but just because they're the coaches that I got to know the best doesn't mean that the other coaches aren't kick ass as well. I never had a "bad" class in about 8 months of going. I'd highly recommend Orangetheory to anyone looking to get in fantastic shape and have a blast while doing it.

Source: Google

★ 5

I joined OTF Triangle in fall 2016 (as soon as they opened) and it changed my life for the better. Fitness is now a regular part of my life that I look forward to. This is the only fitness program or gym I have stuck with. The combo of excellent staff, coaches, a clean gym, differing exercises, awesome metrics and competitive accountability really works for me. This particular location is still my favorite, after visiting a few others on occasion. I don't mind driving 10 minutes from home to Orange Theory, because it is one of the positive things in my life and part of "my time" working on my own health and well being while my kids and family do their own thing. There is a nice mix of customers at this gym - all ages and fitness levels, some going through big transformations, some already major athletes, and others just getting started. It's very comfortable, yet feels competitive and fun.

Source: Google

★ 5

I would recommend OTF to anyone who wants to better their fitness and burn calories in less than one hour. Coaches are super cool and support staff makes it easy. I have enrolled myself in weight loss challenge and have lost close to 7lbs in three weeks. Come and join rather than reading this post.

Update: it’s Jan 2018 - I have lost close to 40 lbs in last 14 months with OTF - have crossed more than 180 classes and I am still absolutely loving it.

Source: Google

★ 1

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★ 5

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★ 5

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★ 4

I have enjoyed my time at OT thus far. It is really helpful to work out around others and have their motivation push me. I love the positivity around me every time I come in.

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★ 5

Most excellent workouts and awesome coaches!!

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★ 5

Awesome workouts! I feel like I finally found MY method to stay active. It is soo motivating and the staff is just awesome

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★ 5

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★ 5

Great class today with Elise!

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★ 5

This work out experience has been incredible the instructors are awesome and positive. I highly recommend this to everyone

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★ 5

Love my OTF workouts!! Gets my days going!

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★ 5

Best workout ever!

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★ 5

Awesome crew. Awesome workout!!

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★ 5

Clean studio with fun coaches and great energy!

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★ 5

I love this place. Such a fun and upbeat workout . Friendly staff and you will work your tooshie off lol

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★ 5

Best workouts of my life. Josh is the best trainer, but the entire staff is so friendly. I lost 25 pounds in 2 months. Highly Recommend OTF

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★ 5

Another great workout at orange theory. Josh is such a motivating coach that pushes everyone to the next level. I was able to reach a new goal of mine on the treadmill and couldn't have done without the motivating coaches at OTF!

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★ 5

great coaches, great music!!!

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★ 5

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★ 5

Killer HIIT and strength workout in one.

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★ 5

Love OTF! The workouts are killer but so fun!

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★ 5

Today's (May 31, 2017) work out is tough, but manageable. Elise does a good job of modeling exercises and creating modifications.

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★ 5

2019: It’s been nearly 3 years and I’m still having fun and hitting new PRs. Highly recommend this location.
2017: Thanks for helping me get in great shape.

Source: Google

★ 5

OTF is a great place to work out. the trainers and people behind the front desk have all been really nice and helpful. the trainers are effective and encouraging without being too aggressive and hardcore. the workouts are different literally every single time, so it's hard to get bored. wearing the heart monitors also really helps track our progress throughout class. i have a long way to go, but i can already see progress being made. being out of shape i hate a lot of fitness places for being obnoxious, but OTF is a great place for anybody to get a good workout!

Source: Google

★ 5

I have only been a member for a week, but have really enjoyed all the sessions I have attended and the trainers. I would recommend trying it out to anyone who is looking to get healthy.

Source: Google

★ 5

Great, non-repetitive workout. Each workout is at your pace and skill level. The coaches are great at pushing you when they think you can move to heavier weights or go faster or higher on the treadmill. Workouts aren't repeated, so each class is fresh and new.

Source: Google

★ 5

This is the best hour workout guaranteed. I love that it's fun and fast paced. Time flies while in class and the trainers are great

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★ 5

Great workout! Coaches are so motivating! Each day is a different challenge to rise to!!

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★ 5

Excellent way to get the best out of a workout. No cheating!!

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★ 5

A friend referred me to OT, because I was just not losing the weight I was trying to for several months. At the moment, I've been to two weeks of classes (four times per week) and dropped five pounds (including eating much better). And, my energy and strength are greater than it has been in years. They are very attentive to my arthritis issues and coach around my inability to do some of the more extreme routines. But, I hope to buildup to get to that point in the not too distant future. The coaches are great and the staff are awesome! I'm all in.

Source: Google

★ 5

Lots of sweating today!!!

Source: Google