★ 5

Joining Orangetheory in College Station was possibly one of the decisions I’ve made. I’ve been a member of Orangetheory in College Station for almost 2 years. Everything about it makes it a welcoming and motivating environment. From the coaches who always push you to do your best, to the staff who always welcome you with a friendly face, to the workouts that make me feel accomplished every time I walk out of the studio. Your goals are truly in the best interest of your coaches. I’ve seen such a difference in my energy, strength, and how I look and feel. Recently, I made the impulsive decision to run a 10k, and I don’t think I had ever run more than 2 miles in a 2G class. It wasn’t until Coach Elizabeth motivated me to start doing the Tread 50 classes. Ever since then, I’ve noticed a huge difference in my running, endurance, and how I feel overall.
Orangetheory is the kind of gym that actually makes you want to show up.🍊🔥💪🏼

Source: Google

★ 5

Love the variety and challenge of the workouts! The coaches are awesome and Orangetheory keeps me motivated and on track with my goals.

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★ 5

One of the best health decisions of my adult life to join this gym! The staff, coaches, and other members are friendly, supportive, and great at motivating you to keep working hard to meet your fitness goals and the periodic benchmarks are a great way to monitor your progress.

Source: Google

★ 5

OTF North College Station (NOCO) is my favorite part of my day every day. The high energy coaches like Judge, Sierra, Caleb, Elizabeth, Nicole, and Paige and friendly staff like Brooke and Maddie are the best in town. It really might make this the best OTF in the country. I’ve been to a lot of them but this OTF makes you try your best and hit new goals you didn’t believe were possible. Many thanks for the best 1,351 hours of the best workouts! It really equals MORE LIFE!!

Source: Google

★ 5

Can’t live without OTF and all of the wonderful coaches and staff! 😊🎉❤️

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★ 5

Orange theory is the best!!! Specifically the north college station location!!! Service is incredible and the coaches are amazing!!!!

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★ 5

I was an otf member all throughout college and I absolutely loved it!! The coaches are amazing and really helpful when it comes to each part of the workout. They truly get to know every member, which made me look forward to going to each workout. Additionally, the office staff and manager are amazing and super personable as well! I could not say enough good things about this studio and its staff!

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★ 5

The staff here creates such a welcoming atmosphere, everyone is incredibly friendly and always ready to help. This gym has become my go-to spot whenever I’m in town. Special shoutout to Judge, who is hands down one of the best coaches I’ve ever worked with. His attention to detail is impressive…he’s constantly monitoring everyone’s form and providing personalized corrections to ensure we’re training safely and effectively. What really sets him apart is his ability to break down complex movements into clear, easy-to-follow instructions that make sense for all fitness levels. The combination of outstanding staff and top-notch coaching makes this place truly special.

Source: Google

★ 5

The Best Decision I’ve Ever Made. The OTF Studio has become My Second Home!
Joining Orangetheory has truly been life-changing. This studio isn’t just a gym—it’s a family, a support system, and a daily dose of inspiration. From the moment you step inside, the energy is electric and the atmosphere is unmatched. The coaches, front desk staff, and fellow members are some of the most uplifting and motivating people I’ve ever met. They welcome you like you’ve always belonged.
The staff? Phenomenal. Encouraging. Knowledgeable. Supportive. FUN. They believe in you—even on the days you don’t believe in yourself. Thanks to their coaching and constant motivation, I’ve lost and maintained over 70 pounds, gaining confidence, strength, and joy that I never thought possible.
Every class is a win. It’s challenging, fun, and so rewarding. I never thought I’d say this, but working out is now something I genuinely look forward to. The people here have become like family to me, and this studio has become my happy place.
People say Disney is the happiest place on Earth? Nope. It’s Orangetheory.

This location is always spotless, has two clean showers, plenty of lockers, and the music is always on point. If you’re even thinking about joining—stop thinking and do it. You’ll never regret walking through those orange doors. 🧡

Source: Google

★ 5

As someone who has served in elite units in the U.S. Army— I’m very impressed with the quality of the workouts at OTF. The coaches here— Sierra, Elizabeth, Andreamarie, and Judge are top notch and great motivators!

I highly recommend not only OTF, but this location specifically.

Source: Google

★ 5

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★ 5

Fun environment

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★ 5

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★ 5

This place is awesome! Will is a great dude and the coaches are second to none. They are helping me drop my body fat percentage significantly. All of the workouts are challenging, but flexible for anyone regardless of where you are physically. Thanks OT team!

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★ 1

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★ 5

I’m loving this Ot studio! Compared to four other OTF studios I’ve tried, this one has the best vibe, staff, and coaches!

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★ 5

I can’t say enough great things about this studio. Will is an amazing manager the front desk people to the coaches I’ve had five star experience all the way around. You feel like your family when you’re there, they motivate you highly recommend

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★ 1

I had a big problem with cancelation and the money was out of from my bank account. I read similar cases in the reviews, turns out I'm not the first person.

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★ 5

Best staff. Best workout. Absolutely worth a try!!

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★ 5

Otf has become my second home! Love this place, it’s entire staff and the members who have become family!

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★ 5

Absolutely love the coaches and workouts! Most encouraging environment I have experienced, from the staff at the counter to all the members.

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★ 5

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★ 5

I love the workout, and it allows me to go at my own pace. The coaches are fabulous!

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★ 5

This is my favorite studio I’ve ever been to, and I’ve been to a LOT. I can’t say one bad thing about any of the coaches or staff here. They are all so lovely and attentive to my needs and goals. I could not recommend this studio enough! Great music, great people, and an even better time!

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★ 5

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★ 5

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★ 5

Great office staff and coaches! Highly recommend a visit.

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been to about 40 different studios in the country and this is by far my favorite. The best trainers, the dopest music/playlist, and nothing but the best support and positivity. Gig em!!!

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★ 5

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★ 5

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★ 5

I have been going to orange theory for a few years and it is a great workout everyday. I love that everyday is a different workout.

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★ 5

I highly recommend it here! Great atmosphere, people and even better staff. Best 1 hour workout that I’ve found!

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★ 5

Great place to be if you’re looking for somewhere to challenge yourself daily. The coaches/staff and members are amazing you won’t be disappointed by trying them out.

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★ 5

Great Team doing everything they can to make you feel welcomed and a part of the OTF Family. They push me everyday to be my best. Wouldn’t be the same without them.

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★ 5

I’ve tried several different fitness things my adult life & this is by far the BEST fitness decision I’ve ever made! Awesome coaches, amazing atmosphere 5 out of 5!

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★ 5

Been coming her for 6 months now and I’m hooked. I used to hate running and anything HIIT but they make it fun and ease you into it. If you want results this is the place.

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★ 5

Judge is the best Coach ever!!!

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★ 5

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★ 5

high quality equipment and super friendly staff

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★ 5

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★ 5

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★ 5

Judge was a great instructor!! Highly motivating! I liked that he called out names as they achieved! The Playlist was great!

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★ 1

Advertised on the website says free first class. I tried to drop in and the man at the front desk was very rude to me. He told me I could not take my class because I was not 30 minutes early. I was, so he then apologized. Then he tells me I need to pay for a drop in because I'm not from college Station. I don't really have much of a home orange theory considering I travel 75 percent of the time. Terrible experience and he should have let me take the class. Orange theory needs to change there website if this is the policy. False advertising. I will never go back to an orange theory just for this terrible experience.

Source: Google

★ 1

I loved Orange Theory. Until I had to cancel. I cancelled once in April, however they never sent me the documents, and then never reached out when I never returned the documents they never sent me. I cancelled again (with documents) after that, and was told a manager would reach out to me, however i was then still charged. The third time I cancelled (I had to fill out the forms again), I was also told a manager (Will) would reach out to me. The manager never called me. I filed a complaint with my credit card company, and magically the manager was able reach out to them. Orange Theory, great workouts, but your managerial incompetence is not my problem.

Source: Google

★ 5

My entire experience with Orangetheory has been above and beyond positive. Everyone in that building wants you to succeed and they give you the tools to do it.

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★ 5

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★ 5

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★ 5

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★ 5

Love the group workouts. Great coaches.

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★ 5

Best workout for the money by far! The coaches are amazing and keep you motivated and the workouts feel tailor made for me!

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★ 5

I joined 3 weeks ago & LOVE IT! Coaches are great & are always enthusiastic & encouraging! It’s even better when you go with a friend!

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★ 5

ORANGE THEORY IS A MUST!!! The science behind it is legit and every workout you leave feeling better! Every workout you are challenged with the goal of reaching 12 splat points. This is a personal goal and it really pushes you through the workout! Everyday is different so you are NEVER bored! And if you need a Coach to kick your butt go see Coach Hannah at the Orange Theory College Station in Century Square! Best staff and by far the nicest people!

Source: Google

★ 5

LOVE this gym. Great workouts, great trainers, and a really awesome atmosphere!

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★ 5

I absolutely love Orange Theory! I never enjoyed working out before these classes, but now I’m addicted to going. The workouts are genuinely fun and DEFINITELY effective with helping you get faster, stronger, and leaner.

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★ 5

A great workout with AMAZING staff 🧡

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★ 5

Love Orangetheory! The workouts are always challenging and never repeat, which keeps me engaged and not bored. I’m a metrics/stats driven person so I love the heart rate monitor (otbeat) and the otconnect on the treadmill station. I can keep up with calories burned, heart rate, % of max heart rate, and treadmill distance and see my progress over time. This helps me set goals and prioritize areas for improvement.

The studio staff are friendly and make the effort to get to know you by name when you walk in, even at 4:45 in the morning! And I absolutely love the coaches! They always make sure that you challenge yourself and take the time to give you modifications on exercises in the weight room if you have injuries or if you’re just a total beast and need an extra challenge. They are always encouraging during workouts and knowledgeable about each of the exercises they ask you to do.

OTF might sound scary from the outside looking in, but it’s definitely a place that accommodates to your fitness level from beginner to regular OTF goer. Don’t be scared to try it! And if you do, tell them I sent you 😜

Source: Google

★ 5

Best exersice place in college station!

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★ 5

The thing that makes this otf branch particularly special is how the staff and coaches get to know everyone personally. That also helps them push the workout in individual aspects to really help get results.

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★ 5

Really love everything about this place! The workouts are tough, the coaches are great, and you monthly incentives make it fun!

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★ 5

Best workout ever!

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★ 5

Place rocks! Coaches are awesome. Big boss Matt is the best.

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★ 5

For the first time ever I actually enjoy working out now because of orange theory!! Love the different workouts and the motivation each coach gives!

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★ 5

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★ 5

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★ 5

Love my OTF fam!!! So sad to be leaving for a few months. Go in during Hannah’s class! All you need to know is she’s fabulous!! Get more life people!

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★ 5

Supportive, excellent place with great coaches. Workouts are fun and effective. A great studio!

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★ 5

Never was a fan of group workouts until I was forced here by a coworker. Never looked back after that! High energy and quick workout that really makes a difference.

Excellent, friendly staff and coaches that care about your health more than getting you through a class and pushing you to your limits.

Source: Google

★ 5

I love OTF CSTAT!

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★ 5

Best workout I have experienced in a long time. The staff is so friendly and supportive during the entire workout. Absolutely love it!!

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★ 5

Orange Theory is the most amazing community of likeminded individuals who work together to be the best version of themselves! I love this place!! Come join us!

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★ 5

I love this studio! I’ve been a premier (unlimited) member since the opening. The staff is great and the coaches are so supportive. I’ve been able to pause my membership and go to different studios while traveling - it was all easy. The app is so convenient and syncs with my phone to remind me of classes too. I like that they charge me if I don’t show up - keeps me accountable! (If there have ever been instances like unsafe weather or terrible traffic, they have been understanding if I call and don’t charge my account).

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★ 5

Love the workouts! The staff is awesome and it’s always a fun time with all my favorite workout buddies!

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★ 5

I am fitter in my 30s than I ever was in my 20s thanks to this place. Programming is spectacular and can help achieve any fitness goal you have - whether its to lose weight, build muscle or just to get moving. I recommend this location to anyone I know .

Source: Google

★ 5

One of the best workouts I've ever had. Gets me more motivated than I could be following a work out plan on my own. Makes me work harder and saves me what would take an hour plus in a normal gym setting. Very reminiscent of those hard workouts in sports. Allows you to push yourself but still gives you many ways to modify speed/weights/exercises for your ability.

Source: Google

★ 5

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★ 5

Love this gym! Staff and coaches go above and beyond to help in any way! Would recommend!

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★ 5

I was very hesitant about going to OTF but, I'm really glad I did. In just a month I have seen improvement in my endurance, strength, energy and most of all confidence! The staff at OTF College Station is amazing and very welcoming! If you're looking for a gym I definitely recommend Orange Theory!

Source: Google

★ 5

It helps me stay on track in my fitness goal and every class is new and refreshing

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★ 5

I love OTF and the community! The facility is so clean and the staff is supportive! I love the workouts and everything that it stands for!!

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★ 5

Great studio, staff and coaches. By far the best workout in BCS!

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★ 5

OTF staff and coaches are hands down the best out there. You will never want to skip a workout again!

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★ 5

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★ 5

Love the classes here!!! Adam & team keep you so motivated!!!

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★ 5

Best OTF studio! The coaches are amazing and really push you. It’s such a fun environment that is great for everyone. 10/10 recommend!

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★ 5

Awesome people! Clean facility! everyone trains different and has different goals and the coaches are amazing at making adjustments for your abilities. Best location I’ve been too

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★ 5

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★ 5

Would highly recommend this studio to anyone in shape or looking to get in shape. Staff and coaches are great!

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★ 5

Orangetheory takes the guesswork out of my exercise routine—so I can just worry about the hard work. Absolutely recommend it to anyone!

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★ 5

An excellent boutique fitness studio. Based on HIIT, the workout provides low-, moderate-, and high-intensity workouts in one-hour sessions. The incorporation of technology via heart rate monitors and real-time digital feedback adds an element of precision in tracking effort and calorie burn, as well as workout customization for any fitness level. This studio specifically has some great coaches who love what they do and make every class fun.

Source: Google

★ 5

I love OTF College Station! The coaches are super motivating and helpful. They will inspire you to do your best every single workout. I started when I was 6 weeks postpartum and it was exactly what I needed to get myself not only back to feeling like my old self, but better! Nothing else compares!

Source: Google

★ 5

Long time ago I subscribe in a fitness place where I need to pay a trainer on the side, orangetheory has a trainer every day you go, it is your coach. Orangetheory offer me a complete program every time I go is diferent. Love the staff, love my partners ,it is a place where you can compete not again the others but yourself.

Source: Google

★ 5

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★ 5

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★ 5

The coaches and staff at this location were over the top amazing, energetic, enthusiastic, knowledgeable and welcoming ❣️❣️. The tablets on the treadmills are a game changer! Kaitlyn and Matt were awesome (I’m sure all the other coaches are as well). Cleanest OTF I’ve been at. Bit of a short selection on heavy weights is all. I loved it, and felt like I accomplished something while I was there🎉🎉🎉

Source: Google

★ 5

Orange Theory Fitness is effective and always a good time. I've never had a workout that I didn't feel like I got the most out of it and the coaches are fantastic. I was working out on my own before joining and not finding the motivation for the gym and when I did make myself go, I didn't always have the best workout, but with OTF you leave the gym feeling accomplished everytime. I realized a few weeks into OTF that I was going 4+ times a week without any hesitation. I was looking forward to my workouts throughout the day. The atmosphere just doesn't compare to any gyms in my local area and the variety of class times available are a plus. I recommend OTF to anyone who struggles and needs the support system and accountability.

Source: Google

★ 5

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★ 5

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★ 5

I was in the area for work and popped into this location for a class with Krista. Although the class was full and I was on the waitlist, the front desk attendant was able to work me in after no shows left space. Everyone was friendly and accommodating! While we ended up with one extra in the class, we were able to work through this because of the workout layout. Thanks for a great burn early this morning ladies!

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★ 5

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★ 5

Great place

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★ 5

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★ 5

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★ 5

I absolutely love OTF!!! The workouts are methodically designed and the trainers are so enthusiastic and helpful. First session free!!

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★ 5

What a great studio! Nice welcoming team and Coach Adam had a great list of music for the 1-hr jam out session and it was awesome to run at sea level! Looking forward to going back for more classes during my stay in College Station, TX!

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★ 5

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★ 5

I love everything about this place! Such great people and a great workout! Highly recommend checking it out!

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★ 5

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★ 5

Great HIIT workout with maximum calorie burn. You are moving (at your own pace) the entire 60 minutes with repeated opportunities to push yourself even more! I hate running but OTF pushes me each time to only get better!

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★ 5

a high-intensity workout that is HARD, but fun!! you wear a heart rate monitor so you’re able to see your progress on a screen in class. the coaches push you, and correct your form so you know you’re doing it correctly. everyone in the class is challenging themsleves to be better, so it’s full of encouragement and high-fives. i lacked the knowledge of what to do in a gym, and how to do it corrrectly, and truly just how to get the most out of my workouts, orange theory provides that and motivates me while doing so. i used to be very active in high-school, but being in college i haven’t been so much...there are people all across the fitness spectrum!!

Source: Google

★ 5

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★ 5

This is a great place to go either if your just starting out or have been working out for a long time. For the last 12 years I have been active and working out at a regular gym. My daughter made me go with her the first time and I have been hooked ever since. Great people, equipment, and nice facility. This workout has helped me get in better shape.

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★ 5

My favorite studio to visit when traveling! Everyone is so friendly and welcoming!

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★ 1

I really enjoyed the trainers and some of the office staff. It was a great environment, until they stole $300 from me. It is disappointing that after emailing them, speaking with the manager, and speaking with Tony (the owner) I was unable to get the money back. Each time I spoke with someone, I was reassured that the money was going to be refunded. The slow down was always blamed on "corporate." They would never provide contact information to me for "corporate." All I wanted was to freeze the account for a month because I would be traveling to a place that did not have an Orangetheory. I jumped through their hoops and filled out their freeze form a month in advance. I did everything right and gave them several months to make the situation right, but they never did. I can't believe that this crooked company is willing to steal money from broke college students.

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★ 5

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★ 5

The coaches are amazing and push you to your best every class! I love how they always do fun events each month it really keeps you involved!

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★ 5

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★ 5

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★ 5

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★ 5

Marcus Dobson: shout out to Justin J. For fitting me in to a class at the last minute. Orangetheory associates accomandates every club member, giving you a 110% every time you enter the orange dome!

Thanks Justin J. !

Source: Google

★ 5

I love working out at orange theory! Everyone is so nice. The instructors are wonderful!!

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★ 5

I love Orangetheory! The atmosphere and people are so awesome!!

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★ 5

This workout has changed my life! It’s engaging and high energy. In 8 months I’ve never been bored and always had great workouts.

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★ 5

Best hour of my day! The coaches motivate you to do more to better yourself and everyone is always very positive! Why go anywhere else?

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★ 5

Awesome workouts! You have to try it, you will love it!!!

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★ 5

Orangetheory Fitness is by far the most rewarding and fun workout I have had. The staff and coaches are encouraging and push you so that you can achieve your personal fitness goals. Highly recommend!!!

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★ 5

Great 60 minute workout. Highly recommend

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★ 5

Coaching and staff is highly motivated and committed to improving the overall fitness of everyone - I was able to lose 20 pounds once I switched to this gym thanks to them!!! I look forward to seeing how much more my fitness can improve and it’s soemthing anyone of any fitness level can do!!!

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★ 5

It’s been a little over a year since I joined the OTF fam at Orange Theory in College Station, and it has truly been an incredible experience. I’ve grown in so many ways and met goals that I never thought possible. I’m continually growing stronger and performing better as I am coached by an amazing team! I’m so thankful for the encouragement and motivation! #KeepBurning #MoreLife

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★ 5

Such a great workout I’ve seen amazing results here only after a few months! So encouraging!

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★ 5

This is the only gym I’ve ever liked. I’ve made huge improvements on my goals to get stronger. The staff and coaches are also really nice, helpful, and flexible. Highly recommend.

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★ 5

I’ve been going to OTF for the past 4 months. As someone who does not like to workout at all! I can honestly say, this place makes me forget about my hate of exercise. The coaches are amazing! They make sure you are working hard at your own pace with modifications as needed. The playlist are great to get you motivated for the workout. And the accountability is what keeps me going day after day.
I HIGHLY recommend anyone and everyone to try out a free session. Your health is the best investment you can make for the future.

Source: Google

★ 5

Great full body workout in just an hour! The coaches and staff are very friendly!!

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★ 5

Orange Theory Fitness in College Station has the best staff! Very knowledgeable! I joined when they opened and not only do I have a much more active lifestyle, but it has opened a whole new community to me and my family.

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★ 5

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★ 5

OTF has changed my life! The front desk staff and coaching staff are amazing! Everyone is very friendly and always encouraging you to reach past your goals. I love that every workout is different... you never know what to expect. The best workout for your money!

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★ 5

It got my butt of the couch and I actually look forward to showing up. Coaches are very friendly with just the right amount of stern motivation! I'm so happy with my progress! 😭

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★ 5

It’s hard, tough, and you leave dripping in sweat every time. But it’s a place where you will change. The coaches are amazing and will push you further than you think you can go.

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★ 5

I love this gym! The atmosphere is friendly and welcoming. They have awesome amenities that include showers, lockers, and validated parking. The workouts themselves are always different and each of the coaches bring something special to the workouts. This is a great investment in yourself regardless of your fitness level. They are able to modify any and all exercises to fit your individual needs. Give it a try, you won’t regret it!

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★ 5

Best bang for your fitness buck!! Most of the coaches are awesome. They truly cater workouts to your abilities, strengths, and needs. In the best shape of my life after being non-weight bearing for 6 months after major foot surgery. Back to running marathons and my overall fitness/endurance levels are up thanks to OTF. Couldn’t have done it without them. Want a personal trainer but don’t want to pay for it? Love group classes but want to be held accountable and have it catered to you? Try OTF! You will not regret it!

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★ 5

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★ 5

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★ 5

Best HIIT workout in a gym. Love the coaches. Great customer service.

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★ 1

I truly enjoy working out here, and this low rating is not to diminish their great workouts. But instead I hope this review can help them become a better business, and serve as a learning experience for the young management. Myself and as you can see many other clients continue to have issues being incorrectly charged for No Shows/Late cancellation charges. The issue is not the fact they made a mistake, we are all human and mistakes happen. The issue is the lack of timely response and resolution of these issues. I have no problem paying the fee, when it's legitimate. However, I do not agree on having to wait weeks for an error on their end to be amended. It's not about the $12, it's about the principal of morality, and correcting the wrong doings. I understand at the end of the day they are in business for a profit, but don't let a $12 mistake cost you the loss of a $150 membership.

Source: Google

★ 5

I kept dragging my feet on trying out a class at orange theory and boy do I regret it. After my first class I was hooked. Such a great change from my normal boring lifting routine. Would highly recommend to all fitness levels as the workouts are easily adaptable to push you no matter what your fitness level is

Source: Google

★ 1

The most money hungry place I have ever been apart of. I signed up in November of 2017 - SPECIFICALLY because they advertise themselves as "month to month - no contract." I signed up for the 8 classes per month, starting November 7th. I blew through those 8 classes pretty quickly and purchased three more classes @ $18 each. I went in a week before the renewal day to upgrade my membership to unlimited for the following month. I specifically asked that my card not be charged until December 7th because I had already purchased extra classes that had not been used yet. Sure enough, I get home and get a notification that my card had been charged $160. I asked them to refund my money for the three additional classes or extend my unlimited month, only got "our manager will get back with you." Never got a response. Fast forward a month - I made them aware that I would not be in town and my credit card company had messed up the credit limit on my card and I could not pay for classes that month, nor would I be willing to considering I was home for Christmas. The girl I emailed back and forth with knew my situation and told me it wouldn't be a problem, and that I could return when made possible. Fast forward to March, I was confused as to why my credit card bill was so high. I noticed they had charged me $159. I was very annoyed but decided to just go with it and cancel after the one month. On my way to my OTF class the next day, I get a call saying that they would not allow me to workout that day unless I pay for the previous three months. I said "So you expect me to pay $477 for services I did not even receive?" They said they did not receive any notice that I would not be able to attend. I gave them the name of the female I had spoken with and they basically said I was lying, even though I kept the records of our conversation. I canceled my workout for that day as I was beyond livid. Then they took it upon themselves to charge me the $477 even though I told them I had proof of conversation that they said my situation was understood. I got a voicemail and email three weeks ago saying they will settle my "debt" (as if I had been going to class and not paying) if I come back, and they would give me 40% off the first month of returning. SO, if i come back, I do not have to pay for months I was not even there, and continue to pay to attend OTF, but if I do not return, then I have to pay my "debt" even though they already charged me $477. Literally one big joke. I cannot stand this place. Save your money and google the workouts.

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★ 1

Watch your credit card bill carefully! They charge $12.00 fees for canceling even when you did not cancel. When my kids asked about it and showed them emails that they did not cancel, they still have not refunded our money. My son also changed his membership and then a month or two later tried to cancel and they say they have no record of him changing his membership...continue to charge our credit card for full price membership. These folks are there to rip you off!!!!

Source: Google

★ 1

I'm here to second Andrea Benavides Perez's review.

My younger sister was a member of this studio until January 25, 2018, when she went in-person to fill out a membership cancellation form and, in good faith, expected her cancellation to be processed in a timely manner because she was well within the 30-day notice window. I know this for a fact because she texted me the minute she cancelled (at 5:43 pm) and she has a GPS tracker in her car that puts her at the studio on the same day between 5:33-5:43 pm. The studio failed to produce a copy of the form for her records, failed to execute the cancellation in their system, and failed to maintain appropriate records of the cancellation. Her final payment was on January 28 for the final 30 days of her membership, but they have continued to charge her for two additional months (on Feb 28 + March 28 for $298 total) because they claim that they cannot find her form or that she never came in to fill one out.

The owner insinuates that she is making this story up, even though she specifically met with him; he now claims that he was traveling on the day in question. She has tried repeatedly to get in touch with both the manager and owner via phone, email & in-person, and is met with silence or ignorance about her cancellation.

I intervened because my sister is studying for her CPA (the reason she decided to cancel her membership). I reached out to the owner and manager for answers. We still do not have any. I have noticed reports of other students who are in the exact same situation as my sister and it seems unlikely to me that these are just coincidences related to the studio. Either the studio is just poorly managed or these series of "unfortunate" missteps are a way for the studio to continue to charge and take advantage of unsuspecting students.

If you find yourself in a similar situation, I urge you to file a consumer complaint with the BBB, FTC, and the TX Attorney General.

If you're a current member and are considering cancelling your membership, please be sure to ask for a copy of the signed cancellation form before you leave the studio in order to prevent this from happening to you.

Source: Google

★ 1

Right when I walked in, the manager at the front desk did not even look up from what he was doing to greet me. Asked if he was the manager and he looked at me skeptically and was not friendly. Did not feel welcome from management, but the instructor was amazing.

Source: Google

★ 5

The class is structured and well organized. I have learned not to overdo my workout and now I have achieved better results and tremendously lowered my risk of injury.

Source: Google

★ 5

Source: Google

★ 5

Love this place! Great workout!

Source: Google

★ 5

Source: Google

★ 1

have been in the process of trying to cancel my membership for two months now due to their "30 days plus 48 hours" cancellation policy. Was supposed to be frozen & never got told the full terms of a freeze therefore I still got charged full price without any warning or communication with me. Cancellation form I signed somehow got "lost". It took them a week to call me back after I called and emailed multiple times, so if you want a place that is unorganized & will try and scam more money out of you as you're trying to leave, completely recommend this location!!!

Source: Google

★ 5

Love the accountability, the pace of the classes, the efficiency, the instructors are awesome and motivating and the energy is great! Everyone is in it together so it's not intimidating:)

Source: Google

★ 5

Source: Google

★ 5

Love working out here!

Source: Google