★ 1

they basically teach yoh same stuff nothing new, when you try to cancel they make you pay for extra one month not worth of your money

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★ 5

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★ 5

I love my OT workouts. The coaches here really help to motivate me to do my best. The front desk staff and manager are very welcoming and kind.

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★ 5

This gym is really accommodating and Dylan led a great workout this morning. The staff were really polite and even led me to a great coffee spot down the road. Thanks for letting me visit!

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★ 5

Orange Theory is a great place! Great coaches! I highly recommend Orange Theory. You don’t have to think about what your workout, just come in and workout!

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★ 5

Awesome workout! Motivational instructors! Love it! 🧡

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★ 2

I did a free class to try this spot out, the front desk girls were nice and friendly at first, the workout was a great experience, my instructor Kristin was super nice. I enjoyed the whole environment until the end of class. I made it known to all workers that I would need to speak to my husband in regards to getting a membership. All the workers including my instructor were beyond pushy, I had one of the front desk ladies say, “what and why do you need to speak to your husband.” I was so turned off walking out of this place. They need to do way better with customer service. First impressions are everything, I ignored all calls and text messages. Do better orange theory, had this been on a more professional level I would of been a member.

Source: Google

★ 4

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★ 2

I decided to try this location before heading to work, as I’m both a tenant and business owner on the property. I was looking forward to the visit, especially since I’m accustomed to the friendly and welcoming atmosphere at their other location. However, when I walked in, I was greeted by a front desk staff that didn’t seem very approachable or friendly. Their attitudes were quite off-putting, which really took me by surprise, especially considering how warm and professional the staff at the other location always is.

As someone who values customer service and a positive experience from the moment I walk in the door, it was disappointing to encounter such a stark contrast. I wasn’t expecting anything over-the-top, but a simple greeting or friendly demeanor would have made a world of difference.

That said, I do want to acknowledge the positive side of my visit. Devin, the instructor, was absolutely wonderful. Her class was engaging, energetic, and well-led. Despite the rocky start, her class made it worthwhile. I just hope that the front desk team can improve their approach, as it’s such an important part of setting the tone for the entire experience.

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★ 5

Coaches Devin, Ana, Lisa, Adrian are all amazing. Great workouts, fun playlists, positive and welcoming environment. Coaches check on you, help you, and challenge you to bring your best self to every workout. I totally recommend!

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★ 5

Best 60 minutes of my day, everyday!
Best studio of the month Oct '24!!!

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★ 1

Terrible customer service! I was 6 minutes late to a class and they refused to let me in. I get the 5 minute “rule” but they only had 3 people in the class.

Needless to say I will not be returning to this studio and with such low attendance to their classes I doubt this location will be in business for much longer.

Note to the franchisor, your employees at the desk are loosing you money!

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★ 5

OTF is the best workout in the world!! Fitness, friends and fun forever!!

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★ 5

Awesome coaches!!!💜💜💜

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★ 5

Awesome energy! Great coaches! Love this place!

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★ 1

Coaches & classes are great!
This review is regarding management/ customer service. Their value is in money, not people. Because they’re unwilling to truly serve their clients, instead of taking a break I won’t return in the future. Rather than trying to find solution and help me regarding a 1 day discrepancy, it’s about “policy” = money. Disappointing as I really enjoyed going here, but I value customer service more than anything especially with the price paid per month.

Source: Google

★ 5

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★ 4

I just got a message from the studio about the closing on October 6. I have been a member since 2018 so this is a big surprise. Does anyone know why are they closing g?

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★ 5

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★ 5

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★ 1

If I could give 0 starts I would. The front desk lacks customer service skills and knowledge regarding their policy. The manager is disrespectful and solves solutions by “signing up for a membership.”

This was my first time I would be trying orange theory, and was so excited! I called 6 hours before my class to possibly cancel due to not being able to get of work. The manager let me know I was going to be charged the $28 cancellation fee for not canceling 8 hours before (totally understandable) I told her I would take off work early & be making the class. I took off work, rushed home, changed, and got prepped for my work out. When I arrived, the front desk let me know they went ahead and cancelled me and charged me the cancellation fee because they thought I wouldn’t be making it but just to call back and talk with a manager tomorrow. Not only did I waste my time, but took off work early, wasted gas, and prepped myself for a workout that Orange theory cancelled after I told them I would be coming in the initial call. I spoke with the manager today. She was disrespectful, asked why I didn’t just go ahead and work out (after her front desk sent me away), she wouldn’t be refunding the $28 unless I reschedule for another class or signed up for a membership.

Overall, if you’re looking for a work out place with great customer service, this is not your place.

Source: Google

★ 1

Worse gym ever. Never will go again🕊️🕊️🕊️

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★ 5

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★ 5

I’ve been to lots of gyms…. Done lots of diets… even had personal trainers and tried fat loss services and pills….
OT is by far the best anything I’ve ever used. You loose so much weight and feel amazing and I genuinely WANT to go every time. It is the only gym/workout place I’ve been a part of that doesn’t feel like a chore! Totally worth it!!! Go try it!!!

Source: Google

★ 5

Excellent coaches and staff paired with challenging, yet scalable workouts make Orange Theory my absolute favorite place to exercise!

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★ 5

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★ 5

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★ 5

The best most efficient, effective workout available. You just show up, work hard and fitness follows.

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★ 5

Coaches and staff are warm and helpful. You are guaranteed to get a great workout in just one hour which is hard to find!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I figured it’s time to update my review…it wasn’t long before I increased from the 8 class pack to unlimited! I’ve been going 4-5 times/week for probably 3 years. I tried other gyms thinking I could “save money.” Not happening! I’m not willing to sacrifice the quality workouts I get with OTF! At 46 years old, I’m stronger than I’ve ever been.

Source: Google

★ 5

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★ 5

Great coaches and awesome facility. If you want to get faster and stronger, come and try it out!

Source: Google

★ 1

Unprofessional, poorly run studio with toxic management. Management treats it like a clique hiring their friends (way too many employees there at any given time hanging out and loudly socializing; acting like customers are interrupting their important conversation) and showing favoritism towards their friends who show up to classes in the middle or leave halfway through.

Management will say specific equipment is reserved for members (their friends) who aren’t there, and show favoritism towards specific members.

Is this a professionally run fitness studio or a social club for management, employees and their friends?

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★ 4

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★ 5

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★ 5

Inspiring & Blessed & Motivational

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★ 5

No guessing here. Get in line a follow along.

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★ 5

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★ 5

The entire staff is awesome! Coach Vicky is THE best and most encouraging coach!

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★ 5

Great clean studio. Friendly staff. Intense workouts. Worth the cost.

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★ 5

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★ 5

Great concept. Fits my fitness goals perfectly. Highly recommend all the trainers at Friendswood location!

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★ 5

I highly recommend orange theory fitness in Friendswood! All the staff is amazing and very welcoming. I'm normally a heavy powerlifter type of workout person, but I switched to orange theory to get more cardio and lean muscle in. Special shout out to the instructors Zack, Vicky, Devin, Francisca, and Lisa. I highly recommend joining here!

Source: Google

★ 5

Literally the most effective workouts I have ever done! Best combo of cardio and strength training! 😅

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★ 5

I love the motivation from the coaches. I just can’t get the results working out at home by myself! The classes are super fun, the encouragement and positive vibe makes me look forward to come back to another challenging workout!

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★ 5

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★ 5

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★ 5

This OTF is so much fun and I see amazing results in my fitness and health. The coaches and front staff are always laughing and chatting with the members. I've come to befriend other members and enjoy working out with them. Everyone cares about each other and their health here. Plus, the coaches know exactly how to get my very best every single time. The workouts are top-notch, but it's the community that keeps me coming back!

Source: Google

★ 5

I took my first class with Vicky, and I cannot express how comfortable she made me. I am a fluffy person, and I was so nervous about going here and starting my workouts, but she makes it so much easier. They really do give you the one on one attention that you need, helping you with form and placement. If you come here, please take a class with Vicky, she is your own personal cheerleader and is absolutely amazing at what she does.

Source: Google

★ 4

Good gym to go if you don't have a routine.
A little pricey. Cool community

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★ 5

The staff are very nice and welcoming. They have all the supplements you would need for your specific goals. They have all the machines you would need. Overall great gym and would definitely recommend to other people!

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★ 5

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★ 5

Love the combination of cardio and weights. The coaches are fantastic and I enjoy the music. I also like not having to think about what I am going to do for my workouts.

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★ 5

Love the atmosphere and the coaches are awesome! It is a really great workout and sometimes you just need that extra push to get it done

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

This gym has called me minimum 40x since I filled out their contact form in June and then advised them I'D LET THEM KNOW IF I WAS STILL INTERESTED. Their number is blocked which sends them straight to voicemail. Like clockwork every SUNDAY I receive a voicemail from the staff asking if I'm still interested in joining Orange Theory gym.

It never ends!! Still getting calls in October!!

Source: Google

★ 5

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★ 5

Great workouts! Energetic and friendly staff and coaches! Every day is a new workout template, which keeps it exciting! Orange Theory Fitness Friendswood is great!

Source: Google

★ 5

By far the best experience I’ve had at a gym. The entire staff was welcoming and answered all of my questions. Coach Zack was very detailed in walking me through the equipment, workout process and stats. Everyone has high energy and engage to make you feel comfortable. You don’t even realize you’ve been going hard for 60 mins!

Source: Google

★ 5

Love this orange theory location so much! All the staff is always super helpful and the coaches are amazing and really know how to keep the energy throughout an entire class. Everyone here is extremely friendly and I am always super excited to come here. I get major FOMO the days I have to take off as rest days. Would recommend this studio to anyone!!

Source: Google

★ 5

The coaches make it “Fun” while working out. The are pushing you to add just a little more speed or just a little more weight and higher watts. All around great workout.

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★ 5

I am obsessed! I've been a member since 2017 and will never go back to a conventional gym again. The workouts are great for all levels of fitness. I am in the best shape of my life at 39 years old!

Source: Google

★ 1

I have been a premier member at the Friendswood location over a year and last week I told the front desk that my debt card was compromised and I had a temporary one and she said their internet was down and when I came in today to a class I had scheduled the assistant manager wanted a new card before class and would not let me take care of it after the class so when I gave her a new card and she ran it she would not let me in the class because she said it was too late. I am extremely upset and don’t know why she would have made me do all the card information just to tell me I could not go in!

Source: Google

★ 5

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★ 5

This is the best gym ever!!
It’s super clean and organized, the couches are amazing! And the staff are very friendly !
The app is very easy to work with and very convenient! You can schedule your workouts as you need or want!! Best gym ever

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★ 5

Great facility! Great programming! Great Staff! A solid hour of work with no lag!!

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★ 5

Amazing full body workout! Best hour of my day. Coaches are very motivating!!

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★ 5

My only regret is not finding this place sooner. So thankful for this amazing team helping me meet my goals. Best way to start my day!

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★ 5

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★ 5

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★ 5

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★ 5

Love visiting all you friendly folks! Thanks for welcoming me from Colorado. I will definitely be back again soon!

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★ 5

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★ 5

It is definitely a really good place for a workout but the best part at least to me are the helpful and supportive staff and the overall atmosphere which is quite friendly and encouraging.

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★ 5

Excellent workout and coaches

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★ 5

I love my workouts at Orangetheory ❤️

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★ 5

From the moment you walk in you are greeted by friendly staff that know your name. That is a huge plus! Workouts are always different so you never get bored and coaches are there to help and motivate. Love this place!

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★ 5

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★ 5

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★ 5

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★ 5

Staff is so friendly and professional. Love how personable they are and really enjoy the programming.

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★ 5

Hands down the friendliest Coaches and Staff, and the easiest workout I've ever done.

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★ 5

Definitely recommend! Clean studio, friendly staff, and an amazing workout.

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★ 5

Kyle is the best! Always so helpful and kind.

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★ 5

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★ 5

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★ 5

Love love love! I was so nervous starting out at Orange Theory, but the staff and coaches at OT Friendswood have been so incredibly helpful, encouraging, and kind. I feel so comfortable asking for assistance when I need it, and I’m so happy I took the leap!

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★ 5

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★ 5

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★ 5

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★ 5

This place is amazing. Great coaches and staff that truly want to see you succeed. Each workout is always different and you never stay in one place for long, so there’s never time for boredom. And while it may take a little for your body to start changing shape, the heart rate monitor and screen in class gives you instant results so you know how much you’re kicking it in real time. Love it!

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★ 5

This is a great place if you're serious about making those changes in your fitness you've been putting off. The trainers here are motivated and professional ensuring that your experience here is the best. I highly recommend Orangetheory Fitness!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love how the coaches keep you fired up!

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★ 5

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★ 5

After not working out regularly for a couple of years OTF Friendswood is exactly what I needed. The staff is friendly and knows everyone by name. The workouts are amazing! Coach Vicky is favorite, she attitude truly motivates me. Last but not least you will never get bored with the workouts because they are different everyday!

Source: Google

★ 5

OTF Friendswood is a great to work on your fitness goals!!! They are very motivational & supportive. Thank you

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★ 5

The energy, coaching and workouts are incredible. The hour flies by and it's just a fun workout!!

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★ 5

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★ 5

I totally enjoy this place. The coaches are motivational and I have made “workout buddies” who push me and motivate me. Try it!! The whole staff is amazing!!

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★ 5

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★ 5

Joining Orange Theory Fitness has been a great experience. The workouts allow each person to go at their own pace while achieving their fitness goals. Whether someone exercises everyday or wants to get started OTF is really welcoming to Everyone which is nice to see.
The COACHES Vicky, Chuck , Geronimo are all extremely knowledgeable in their field and introduce new exercises every class so the workouts do not become tedious.
Also, its good seeing the results of each class immediately so we see calories burned, heart rate , Miles run/walked.
Lastly, having a very busy schedule myself there are always classes available throughout the day which can accommodate anyone's schedule. Thanks

Chris

Source: Google

★ 5

The best output from me in one hour. I enjoyed working with a coach who pushes me to work harder.

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★ 5

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★ 5

I like that I get a lot out of a 1 hour workout. Coaches are motivating and music is great. Staff is also very friendly.

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★ 5

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