★ 1

Wish I had seen the reviews about them taking people’s money sooner. I signed up at the Alamo Ranch location on 9/27, and just two weeks later they announced they were closing. Pretty frustrating to pay for a membership and buy the band only for them to shut down right after but it happens. The lady at the desk of the Alamo Ranch location told me I could cancel within the first month trial period if I needed to, but that turned out to be a lie. When I tried to cancel at the Potranco location, they suddenly had a rule that you had to “complete 12 classes in the first month” to get a refund—something no one mentioned and wasn’t in the paperwork I signed. I signed up for a 2 classes per week membership so maybe the risk free guarantee shouldn’t have even been mentioned at all if it wasn’t applicable to me. I called four different times before anyone even reached out. Finally got and completed the cancellation paperwork on 11/3 (after asking since 10/14 when I heard about the closing), and now it’s 11/27 and I’m still being charged. Ridiculous.

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★ 5

Great gym! All of the staff and every coach has been excellent. I thought about joining OTF for a really long time, and I sure wish I'd have made the decision sooner. It's more motivating that a traditional gym membership, and I push myself way more than if I was working out solo. I was worried about being so out of shape when I started, but the coaches did such a good job checking in on me and providing me options that it was less scary and intimidating then expected.

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★ 5

Except the extra rushing part

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★ 5

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★ 5

Best gym. Best trainers. They really care about their community.

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★ 5

I like the workout. The coaches are very understanding and accommodating to my fitness level. Glad I joined

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★ 5

Coach Eric encourages me to push myself and respects my limitations. He and the staff are friendly & positive. I’m excited to continue my journey with this awesome group. Already halfway to my weight goal!

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★ 5

If you need the motivation to get started and stick with it, this is the place for you. Staff is helpful. Coaches are great. Equipment is clean. Instructions are clear.

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★ 5

Best coaches ever.

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★ 5

Good exercise & creative energy!!!!!!!

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★ 3

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★ 5

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★ 5

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★ 5

The first time there was challenging but I loved it my body was woken up. I'm a truck driver and haven't been active in a long time but this gave me the opportunity to be healthy and alive again the coaches are friendly and very helpful. Will be seeing me around more

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★ 5

My boyfriend and I got a pass here and we enjoy the atmosphere and the structure of the workouts. Great morning classes!

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★ 4

Staff is what makes the experience 100% more motivating. I love this studio!

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★ 5

10/10 ,no notes. Would recommend to any and all.

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★ 5

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★ 5

Has honestly been a great tool for my health. The OT team is great all the coaches have their own style but all are effective. Everyone is friendly and respectful. Signing up for classes is so easy and I have been going consistently for a few months and have noticed a difference in my overall energy. Highly recommend orange theory but especially this location!

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★ 5

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★ 5

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★ 1

Wow. What a bunch of THIEVES. I visited their website to learn more about how Orangetheory works in comparison to other gyms. It sounded interesting so I started adding my information to book an initial session and it asked me for my credit card information. I thought it was strange that they would ask me for my credit card information for a FREE session, so I paused. In the amount of time that I paused to look further into it, they called me to book the appointment for me. When they asked for my credit card information again, I told her no, I will just book it online if I decide to. The website VERY clearly stated, "Don't worry. We are only asking for your payment information to secure your spot. It is still free and you won't be charged." So I booked it, but 5 minutes afterwards, I saw that they are charging $189 per month for an actual membership! I immediately decided I will not be wasting my time going to this appointment if it is going to cost that much for a membership but there was no way for me to cancel the appointment on my end so I just let it go. Now I get a call stating that I missed my appointment so I will be charged $28. EXCUSE ME?! Orangetheory is the fitness version of car dealership, operating off of lies, pressure, and diversion tactics to get their money.

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★ 5

Absolutely great results. And the staff’s energy is absolutely amazing!

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★ 5

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★ 5

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★ 5

Orange Theory Potranco is an amazing place to get a good workout in. The coaches are positive as they challenge us every time. As a newbie I’ve needed modifications and they always have something ready. I’ve never been made to feel like I don’t belong for needing a modification.

At OT Potranco I love that every body is welcome no matter the fitness level!

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★ 5

love the coaches and staff here! classes are fun and working out with the others here are super motivating to keep moving!

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★ 5

Coach Mel is the best!

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★ 5

I love working out at OT! I like how encouraging the coaches are & how they provide alternatives to different workouts. Shoutout to Andy at the front desk for being AWESOME!! :)

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★ 4

Orangetheory Fitness is a great place to workout and get in shape. The coaches are friendly and motivating, and they help you to push yourself to reach your fitness goals. The classes are heart rate-based interval training, which means you spend time in different heart rate zones to burn more calories and improve your metabolism.

The studio has rowing, cardio, and strength training exercises, so you can work on different muscle groups each time you attend a class. The studio also provides OTbeat technology to measure your heart rate and performance data in real-time, so you can track your progress and know your workout is working. You can even view your results in the app and set new fitness goals for yourself.

However, there are some drawbacks to the studio as well. Sometimes the equipment, like treadmills and rowers, are out of order, and there may not be enough weight sets or bands available for core training. Additionally, it can be difficult to reach the staff on the phone, some coaches aren't as attentive as others, and there is a cancellation fee regardless of the reason for your absence.

Despite these issues, Orangetheory Fitness is a great place to work out, with friendly coaches and motivating group classes. The studio helps you to stay accountable and motivated, and you'll see results in as little as six to eight weeks if you pair the classes with a healthy lifestyle.

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★ 5

This is my 3rd time joining the OT family and I can't get enough of it. I love the challenging workouts, knowledgeable coaching staff, and friendly environment. I always leave feeling I left everything in the studio after each workout 😊. Not to mention I get great physical results. Highly recommend OT to all who are serious about making a fitness change.

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★ 5

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★ 5

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★ 5

AT THE END OF WORKOUT I KNEW THERE WAS GOING TO BE PAIN FOR GAINED RESULTS 💪

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★ 1

Have to leave suddenly for military reasons? Expect to lose the rest of the current month you already paid and have to pay for another month after that. No military clause, no pro-rating, no store credit, no exceptions. If they think it's okay to take money from customers without providing anything in return, they don't deserve your money at all.

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★ 5

The coaches are phenomenal. Always assisting when and if necessary. Coach Mel is my absolute favorite. Very motivating during class that I've gotten closer to my goals each time. Check her out!

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★ 5

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★ 5

Love this place!!

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★ 5

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★ 5

Love the OTF Potranco team! All the coaches are encouraging and make the workouts exciting!

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★ 5

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★ 3

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★ 5

The best OTF I have been to! Staff is great, Coaches are always motivational and the members are fun. Makes you actually want to go workout. The studio is very spacious compared to other locations. They also offer Lift 45 classes (only weights, no cardio) and a lot of other locations don’t offer those as much.

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★ 5

Absolutely amazing! Will always come back and refer people every chance I get.

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★ 5

My fav place to be on the weekends and any week day! Lol

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★ 5

I love this gym!

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★ 5

Moved to San Antonio in March and quickly found OTF Potranco as my new studio and new fitness family. Great staff and wonderful coaches and members! And the best 60 minute workout you'll find.

Now go get you some splats!

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★ 5

Best OTF studio! Not only are the coaches always so motivated to help with progress but the front staff is always happy and greet you! I’ve been to different studios and this one is by far my favorite, I will drive here even tho there are other studios closer to me. 💪🏼🧡

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★ 5

Awesome encouraging staff. I get a high quality workout each time I go.

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★ 5

Joined OTF this past summer & the only thing I regret is not joining sooner. I honestly love everything about OTF! I love that I can take class at any location without problems, I love that the workouts are never the same, I love that the coaches come in with 1000% energy & push you, & I love the OTF community! Highly encourage everyone to give it a try! 🧡

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★ 5

All energy classes all day! Great for cardio and endurance. I don't need all the weight lifting so I come here.

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★ 5

My new favorite place!!!

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★ 5

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★ 5

I love the atmosphere, the music, the positivity from everyone that works there, and the accountability! It's a group class, but you set your limits and goals personally!

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★ 5

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★ 4

I really enjoyed how encouraging the coach, Eric, was. I am a person who has zero gym training, never played a sport in my life, and I felt good working out with people who are consistent and motivated. The energy and music in gym made me challenge myself to push harder and it helped that I was looking at my stats during the workout! This is one workout that I actually feel before it’s over. I did sign up for two free classes but they didn’t honor it or let me know that the offer was only for the month I called and scheduled the class in. Other than that I only been there a little under a month and my family has been sparking interest in seeing what OTF is about. Hopefully, my consistently and results encourage them to bring their a**.

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★ 5

Staff is very friendly and classes are bumpin. Will definitely be back.

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★ 2

While the workouts are good, I am highly disappointed in management. I have been trying to cancel my account for almost a month now. I have not been able to make it in due to classes I was put into for work. I filled out the cancellation form through email on June 6. Was charged for another month even though I can’t make it in. At this point i just want to ensure i am not charged for yet another month i cannot use in July. The manager doesn’t respond to my emails. Will not recommend this to anybody due to them being unorganized.

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★ 5

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★ 5

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★ 5

The coaches are motivating and full of energy. The staff at the front are friendly, helpful, and supportive.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I pay for this torture...and I love it!!!! I love the coaches...I love the 5am energy...the people at the Potranco studio always come with that FIYA🔥🔥🔥. I actually look forward to workouts. I have always struggled with consistency...but Coach Bridget and Dominga always keep me accountable. The workouts are always different and challenge me each day. Honestly, the best workouts are done HERE. Stop reading my, comment and go try it out for yourself, you won't be disappointed. 🧡🧡🧡🧡

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★ 5

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★ 5

This is one of the most amazing places to get a workout in and get rid of any stress. The staff are very friendly and the coaches are on their game.

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★ 1

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★ 5

Love Potranco OTF! Love the coaches and staff!!! When I walk in- I feel like I am among friends. Everyone is uplifting and encouraging.
Who would have thought that workouts could be so much fun! When I miss a day I feel like I was missing out!!

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★ 5

Great group of people in the gym and behind the counter!

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★ 5

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★ 5

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★ 5

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★ 5

Reasonable prices for the ability to track your progress, schedule your classes by the app, and get good burns in a clean studio.

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★ 5

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★ 5

This is such a great place to workout! You know when to push and what exactly you’re doing for your body. So much fun and love building this great community!

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★ 5

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★ 1

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

The prices for the workout are what makes this gym convenient. You cannot just go in and work out on your own it is all group exercises. It is quick for those with schedule conflicts. First time is free and the coaches motivate and treat everyone like family. They do have bathrooms and showers, they also have free lockers but bringing a lock is optional.

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★ 5

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★ 5

Awesome place to workout 💪

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★ 5

Great Workout! High energy! Coach was super engaged! I’ll be back again!

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★ 5

You just show up to the classes and the workouts are premade for you. The workouts also are self paced and anyone at any level can preform them. They also leave room for improvement so as you advance up in your fitness levels it scales with you.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Whatever your goals are, if you stick to it...OTF will be there holding you accountable. The workouts, the pushes, the all-outs, the challenges, and benchmarks can be there for bragging rights but ultimately they all tie back to the development of your fitness levels. Go get after it! OTF is the truth!

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★ 5

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★ 5

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★ 5

Discipline and you see the results very fast in your body, it's a FULL BODY workout.

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★ 1

Yes! Believe the other reviews! While the workouts are really good beware signing up! I didn’t believe the reviews because I like to try things out for myself I went for a free class and really enjoyed it! I had signed up for the 8 class membership because I had some time at the time but you know life happens and I never got to use it mind you I signed up one day and the next day I realize I had to cancel my membership due to life just happening. Also one of the members informed me that if I cancel it right away I won’t be charged so that’s what I did the very next day I cancelled it. Was still charged. And now again I get charged. I contacted them again and they said even though I cancelled it they are still gonna charge me till a certain date. So now I have been charged $178 total for a cancelled membership that I’ve only been to once and that class was free. So please don’t sign up unless you plan on staying there for a while because it is a headache and they won’t refund you and they make it very difficult. It’s like they just want to take all your money whether you use it or not.

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★ 1

Requested membership to be frozen yet I was charged once and reimbursed but was charged again without notice. I called to ensure membership remained frozen and was charged again. No one will want to pick up your call and manager does not even answer your calls or email. A dishonest business all around!

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★ 5

I absolutely love Orange Theory! Discovering OTF was exactly what I needed in 2020. The coaches are motivating, knowledgeable and they making getting in shape fun! I attend classes at the Potranco location and I truly couldn't have asked for a better crew.

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★ 5

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★ 5

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★ 5

BEST WORK- OUT!!! I've only been there for 3 months and I feel stronger than ever ! Coaches are great motivators! LOVE OTF Potranco

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★ 5

Working out with OTF helps keep me going in today's stressful society. I feel physically and mentally recharged after every workout.

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★ 5

I love this place great people! Great work outs💪 If I could give more than five stars I would!

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★ 5

Love these workouts!!!the coaches are amazing and the workouts are fire 🔥

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★ 5

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★ 1

I attended this location from the day they opened. I really enjoyed the workouts and the atmosphere, sadly, they are like many other gym's in that cancelling your membership is very difficult. The husband and I picked up our toddler and went here on June 3rd 2020. I went inside, I signed the cancelation paperwork on site while my husband waited in the car with our toddler. Today, I check our statements and I see I was charged for another month over two months from when I physically was at the location and signed my paperwork. Luckily, Google Maps kept my timeline so I know the time/date I was there and my husbands shows the same. I will be calling shortly to discuss with them and probably will have to file a charge back on our card. I was really hoping this place would be different, especially since I have 2-3 people that have signed up in our neighborhood since I started. I wanted to warn you all first.

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★ 5

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★ 5

Awesome workouts every time! Coaches are always encouraging. Like that they make an effort to remember my name. I'm not just another "account. "

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★ 5

From Day 1 I new I found my new gym home to help me reach my goals. Every single person I came in contact with was amazing. They made me feel comfortable in my own skin. I was nervous I wouldn’t be able to keep up or do some of the workouts but the coaches came to my rescue and helped with modifications. The energy, the music , the encouragement is through the roof !!! Thank you Orange Theory Potranco for helping me get my health back in order !!!!!

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★ 5

I love Orange Theory! The coaches are top notch and the atmosphere is amazing and keeps me going.

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★ 5

Love, love, love OT!!! Best workouts I’ve ever done!!! Highly recommend!!! All the coaches are great!!! I’ve seen results in just the two months that I’ve been going!!! All the staff goes above and beyond.

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★ 5

Great workout

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★ 5

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★ 5

Wonderful ... wonderful staff.. very accommodating and knowledgeable.. definitely recommend!!!!

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★ 5

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★ 5

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★ 5

Love the whole staff at this studio. They always lookout for us!

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★ 5

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★ 5

Awesome sauce

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★ 5

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★ 5

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★ 5

I was completely new to Orangetheory and decided to try as I had several people tell me to go check it out. This is my 4th week and I like that every time I go it’s a different challenge which can be very engaging and motivating. The trainers are encouraging, motivating, and make it fun. I always shied away from joining anything like this because I am so uncoordinated but I can honestly say the trainers are patient and help explain the exercises ahead and during the workout which really helps. The music is good too.

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★ 5

The variety, fast pace, balance between cardio and strength training, energized coaches and good music keep me coming back ! Equipment is high quality and studio is clean and well organized. Staff are friendly and class times are convenient.

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★ 5

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★ 5

What time does it close?

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★ 5

I've had a gym membership before and never used it. I gave this a try and found that it definitely works with me. It's hard work in a short amount of time and I'm seeing results. I'm the kind of person that needs someone directing me on what to do so I don't lull around and have a very ineffective, if any, kind of workout. I recommend giving this a try.

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★ 5

Best workout I've had in years, the staff is always helpful and friendly. I love the Coaches, they are always encouraging me to do my best.

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★ 5

Positive energy. Music. Encouragement. Everyone working together. Guidance.

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★ 4

Orangetheory makes for a great workout! I like the accountability and the encouragement that comes with working out in a group, with a trainer. It makes it harder to be lazy, and pushes you to work harder. Also, having to sign up beforehand makes it harder to skip a workout, since you’d have to reschedule the same day or pay a small fee. For someone who struggles to be consistent with exercise, this is really helpful! Also, I feel like the trainers really try to make an effort to connect with each member, whether it be an encouraging word during the class or just trying to remember your name. It really makes a difference when you feel comfortable in your workout space. My only slight complaint is the cost. For some, this might be a hindrance to signing up, though they sometimes have deals going on. I personally sign up for a short period of time as a kickoff to getting back into working out, as the price for a whole year is not really in the budget. All in all, my favorite workout option so far!

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★ 5

Great workout environment! You can tell the coaches genuinely care about the members. Love the family atmosphere as well.

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★ 5

Great class, Coach Eric is very informative and motivated definitely keeping my membership!

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★ 5

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