★ 5

I started back in February after having a baby, and this has been the best kick in the butt for me. I've always been into fitness and going to the gym bu lt after having a baby I didnt want to come up with my own routine. Shout out to all the wonderful coaches who've helped me along this journey. Here's my 100 classes pic!

Source: Google

★ 5

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★ 5

A Perfect 10.
From the initial contact through each visit, Orange Theory Fitness (San Pedro location) gets it right. The workout itself is well crafted process to deliver instantaneous feedback that promotes real results. Within that system is exceptional coaches that direct, guide, coach and observe to ensure the best outcomes. This workout, I have found, is addictive! I leave feeling accomplished, inspired, energized- all while exhausted from an amazing workout!

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★ 5

I love OTF Bitters!

The workouts include rowing, dumbbell weights, and treadmill, which gives me a well-rounded fitness plan, all of which can be tailored to what I need each day. I’ve gone from attending one class a week to four or five classes a week. My cardiovascular has improved. My stamina has increased. I’ve gotten stronger. I’ve lost weight AND inches. Most importantly, my overall well-being and stress levels are better - all this since January.

The staff is remarkable - friendly, knowledgeable, and feels like family. Coach Taylor is the best! He is helpful during class and genuinely cares about his members. He is always quick to encourage, offer guidance on form, and to come up with alternative exercises for my shoulder limitations - all with is much appreciated!

Best of all, OTF makes working out fun! There are challenges, benchmarks, signature workouts and games! If you are curious, even just a little bit, the first class is FREE! You have nothing to lose!!!

Thank you, OTF Bitters, for changing my life!
😁❤️🍊

Source: Google

★ 5

Coach Taylor is the best!!! He's so positive and motivating. He makes me want to show up everyday!

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★ 5

I've been coming to this Orange Theory Fitness for 10 months now and I've had great results. I love the coach led workouts. Coach Taylor is great and always has an alternative exercise handy to deal with my personal physical limitations.

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★ 1

I do love this studio, but don’t enjoy how they treat their employees. It’s Very disappointed to hear this morning they let go of two of their most important coaches. Lisa and Kelsey are why a lot of us go there. Thinking of canceling my membership this week. No tornado 🌪️ for me.

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★ 1

This studio just let go of the 2 coaches that have been there the longest, with the reason being they want coaches who are full time. This leaves the head coach who plays the same playlist almost everyday and never starts class on time and a new coach who won’t stop singing. Sounds like it may be time to find a new studio. Why are they letting go of part time coaches? OT should be grateful the have amazing people like this who WANT to spend their extra time with them helping them grow their company, and attract more memberships.
Not a good move Orange Theory! Whoever is in charge of making this decision needs to re think this, or maybe it’s time to move on.

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★ 5

Staff is great and always helpful.

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★ 2

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★ 5

Work out. Get stronger. Get healthier. Live longer!

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★ 5

Great work out coach

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★ 1

I was invited by a friend (member of OTF) to try a FREE trial class. Instructed to sign up for a specific class online, overall due to unpredictable circumstances, I couldn't make it to the class. I was charged $28 when I called, Laura answered she came off really annoyed, very unsympathetic, and sounds like she dislikes her job. She refuses to refund the charge unless I try a class but her lack of customer service skills and the conversation we had made me not ever want to meet her or affiliate myself with Orange Theory in any way. I highly recommend this location hire a more experienced receptionist to answer phone calls and potential client inquiries.

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★ 5

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★ 1

I signed my cancellation while the manager was right next to me watched me while I did so in studio and noticed I was charged for the next following month, I know the thirty day cancellation which was fine but the following month I see the charge on my account again I called and told her she said Isidro the guy working the front said I never turned in the paperwork and he doesn’t work sundays, it SHE WAS RIGHT NEXT TO HIM WHEN I SIGNED IT!! she said she would get back with me but never got a call back. I liked the coaches but the front is very unprofessional as well as they gossip about their customers and staff in first Friday events and if a staff member likes you they’ll get your info from your profile

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★ 5

Great workouts and coaches!!!!!

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★ 5

Hands down the best OTF gym in the area. Great coaches, great workouts and friendly staff

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★ 5

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★ 5

Great coaches & fun work outs😀

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★ 5

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★ 5

Great people taking fantastic care of you throughout your workout like you’re the only one in the room! Amazing

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★ 1

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★ 1

Terrible management of a business franchise. The manager was incredibly rude and refused to engage in a civil conversation over my plan. Instead, she was rude and condescending. That level of disrespect the trickles down to the staff who provide inconsistent and false information about the gym. If you want to go to orange theory, go to another franchise.

Source: Google

★ 1

Unorganized and uncommunicative. Coach David and Kasey’s classes are great but I can’t say the same about this locations manager. I've been with orange theory for a while now and never had any issues. This is why I sought out the closest to me upon my move to San Antonio. Since I knew I would be having a medical procedure, I thought to start off with a the basic membership, but I was told that I would be getting my first month at 50% off, so I said why not. After my first month, I placed my account on hold for a few months while I recovered and asked to return to basic membership upon return. A front desk staff member asked me to sign another form and mentioned that my account would be “annotated”. A few months later I notice that I am still getting charged as a Premier membership and get told they cannot find the form on file. I spoke to a front desk person at least 4 times on different occasions and finally, I was told that my account would return to the Basic membership and I would be refunded the difference for the past few months that I overpaid. Today, I spoke to the manager who told me this was incorrect and that she was not aware of this happening. What bothers me is that she did not even give me a chance to explain the situation and I just felt dismissed. I was lied to and I am very disappointed. I've canceled my membership.

Source: Google

★ 1

Overcharging, unorganized, slow to refund. Coach Daniel is amazing and he gets a solid five stars from me. I can’t say the same about the front desk staff. As much as I love the workouts here, this particular studio was the worst one I’ve dealt with when canceling. They so conveniently filed my cancellation form after my bill date (which was over a week after I had signed the form) and ended up charging me two more times instead of once. It took three week to finally see my refund after calling multiple times and speaking to different people. I had to go in person to actually get my point across to them. The manager was quick to pass the blame onto poor Bella as to why I didn’t receive my refund when the manager was the one who told me directly that she would process my refund but never did. I cancel and rejoin OTF multiple times a year but next time I will join at the Sonterra location. Scam artists run the Bitters location and it left me with a very sour taste.

Source: Google

★ 5

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★ 5

Motivating coaches, friendly staff, AMAZING workout! Highly recommend OTF Bitters, it will change your life

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★ 5

Shout out to OTH Bitters. Amazing place to work out with people
Who become your friends!! Coaches are amazing.

Source: Google

★ 5

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★ 5

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★ 5

Love OrangeTheory fitness and this location at Bitters. I despise exercise and have always avoided it when possible. This is the first workout that I look forward to going. It is that much fun!

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★ 5

I wish I could go everyday!

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★ 5

Best workout and this is coming from a guy that has developed a fairly eclectic blend of work-out activity. THis is the one that keeps me ready for other things...

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff at Orangetheory fitness are friendly and knowledgeable. Time flies in the class because the coach keeps it interesting and also I feel comfortable going at my own pace.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Home studio away from my actual home studio in Colorado! Good vibes in general from the coaches and staff, in addition to an overall good workout

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★ 5

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★ 1

I am changing my 5 star review to a 1 star review. The front desk customer service is the worst ever and I am not continuing to pay for a high dollar membership by receiving poor professionalism. I will be canceling my membership soon.

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★ 5

Max And Louie's was great our server was outstanding

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★ 5

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★ 1

I absolutely DO NOT RECOMMEND this location. I have been contacting the Bitters location for 6 MONTHS trying to cancel my membership.

After signing all cancellation paperwork in April 2021, they have still continued to charge me. I called in June 2021 asking AGAIN for my membership to be canceled and for all false charges to be refunded, and they told me they received my cancellation paperwork but just never canceled it in their system??? The studio manager at that time assured me it would be canceled that day and issued me a refund, but now here we are in August 2021 and they have STILL been charging me each month. I called them this morning asking AGAIN to stop charging me and they said AGAIN that they received my cancellation paperwork back in April, but that they STILL never processed it in the system.

When I asked for a refund of all false charges from the past few months, they told me that since they do not currently have a studio manager, they have no way to refund me/no timeline on when it will be issued…

I understand a mistake one time, but for this to continue for 6 months after I have repeatedly called them is absolutely unacceptable.

Source: Google

★ 5

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★ 5

OTF is awesome! Coach Giselle is the best!

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★ 1

UDATED TOWARDS BOTTOM:The gym Is great however the customer service with the manager is horrible. I had to cancel my membership, and was assured By Manager Simon that I was indeed canceled. 2 months later I was charged $150.00 when I reached out to Simon he assured me again that I was fully canceled and that he would work on my refund. Weeks have gone by I have not received a refund and now Simon the manager refuses to respond to me. This is extremely unprofessional and would advise anyone that puts any card information with them to alert your bank about the fraud this location is doing.

Update.
Since my post, Simon finally reached out to let me know he will be processing last Friday, and today April 30,2021 I reach out to see exacly how long it will take to process refund like said would happen per protocol. He responds with " Im no longer with orange theory good luck. " and has left this unresolved. I'd recommend going to different location with better customer service

Source: Google

★ 5

I love this place! They make you feel at home! Every age, size and ability can come here without fear of comparison because you are competing with yourself everytime you go! You won't be disappointed and you will become obsessed in a good way!!❤

Source: Google

★ 1

I DO NOT RECOMMNED ORANGE THEORY, ESPECIALLY THIS STUDIO! Horrible customer service, I've tried canceling for over 6 months and they are still charging me. The manager Simon is NOT helpful and did not get me a refund. Please save your money and go elsewhere.

Source: Google

★ 5

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★ 5

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★ 5

I love OTF. The Bitters studio location is the best one I’ve been to in the 1+ year I’ve been a member. The staff are amazing and engaging. The studio is super clean. The workouts are fun.

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★ 5

Love orangetheory and love everyone at this bitters location!! The workouts are intense but fun and the people there are even better. Super helpful and so nice! I'm always excited for my next class!😊😊

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★ 5

Each workout is lead by a coach. It’s fun, challenging,and using a heart rate monitor you can instantly see your stats on the large screens. Every day the theme is different all you need to do is show up!

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★ 5

Love working out at Orangetheory Bitters! The coaches are friendly, knowledgeable, and motivating!!👍🏼🍊😅

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★ 5

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★ 5

I love Orange Theory!!!!!! The staff is wonderful and very attentive to member feedback. The instructors are great. The classes are hard, but have a very positive, supportive environment. Everyone there genuinely seems to care about the health and performance of members. I can't recommend OTF enough. Nothing but good experiences so far!

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★ 5

Such a great workout and overall idea of how to motivate people that I thought about posting here, even greater because then I thought that I shouldn’t post because it’s already busy! Haha. A great way to seek fitness!

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 3

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★ 5

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★ 5

I love OTF and this location is the best!! The people that work there are amazing and friendly. I love the workouts, everyday is different. It’s a great mix and the coaches are amazing!!

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★ 5

Awesome location!! They have the best staff, no kidding!!

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★ 5

The Orange Theory off Bitters is awesome! I love the atmosphere and the coaches brings such positive energy to each work out!

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★ 5

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★ 5

Great people, great workouts! I really enjoy my time here. Coaches are high energy and very knowledgeable. Workouts are varied and I enjoy them even though I despise cardio

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★ 5

I joined right when Bitters opened hoping to get motivated to have a workout routine again. This place has exceeded my expectations and now I get upset if I can’t make it 5 days a week! I love the crew at Bitters! They are so welcoming and everyone motivates each other to do better and be better!! So glad I decided to make this change to better my life!!!

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★ 5

Best workout ever!!! You will NOT get tired of it because it changes every single day!!!!!!

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★ 5

Love OTF Bitters! Motivating coaches, helpful staff, clean and new facilities, camaraderie in the class. Come join us!

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★ 5

Staff is outstanding. Good workouts all the time.

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★ 5

Great coaches! Really good one hour workout. Very nice/clean facility.

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★ 5

It’s a great workout with a mix of cardio and strength training. Coach Megan always plays awesome music. I would highly recommend to anyone at any level of fitness.

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★ 5

I highly recommend Orangetheory, and this particular location is amazing! Everyone from the staff to the coaches ensure a great experience from beginning to end. The community around it will keep you motivated and accountable. It really is the best one hour workout I have ever done. Try it out, you will not be disappointed!

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★ 5

I joined when they first opened, and I’m very happy with the staff and workouts. I have to challenge myself everyday to get my splat points. The workouts are different everyday so I don’t get bored. 🙌💪

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★ 5

I love the workouts, I love the motivation I receive from here. The staff are wonderful and helpful and I’m making good workout buddies in my classes. Orangetheory is worth every penny💪👌

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★ 5

I love this place! The best workouts I’ve gotten in a super fun and motivational way. Awesome coaches and staff! Roger was so friendly and so helpful and definitely brings the place a great vibe.

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★ 5

Love the coaches and staff here. Best 60-minute workout you’ll find. So convenient.

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★ 5

Orangetheory has been great for my husband and I! We have been trying to get back into shape for about 4 years and had a hard time staying committed. Their great coaches and workouts keep us coming back!

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★ 5

Friends, I am posting for the people like me. Totally out of shape, totally unmotivated, totally overweight, but totally needing to do something before my 43 year old self is diabetic and more unhealthy than I should be at 43. Intimidating is the word. When you hear about OTF you think, I can't do that. Everyone in there is in shape, working hard, and it's just not me. It sounds and looks so hard. I am almost 2 months in and 21 classes completed and it is the first time in my adult life that I truly feel like I am making changes for the better. The coaches are all so committed the personal growth of the class. They accommodate every level of skill and endurance. They educate, want to know you and genuinely want to help you reach your goals. You will see the growth in yourself and that's what keeps you going. I have a long way to go, but I am so grateful I joined and so grateful I have the accountability of OTF to keep me going. It's worth every penny. Invest in yourself and don't be scared, it's going to be a successful journey!

Source: Google

★ 5

Great workout!!

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★ 5

Great atmosphere, helpful and friendly staff. Come here to get pushed to your limits and receive the encouragement you need to accomplish the fitness and health goals you desire.

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★ 5

There is so much to say about this orange theory location. I have been coming here for about a month and half. I have seen such great results! The people are amazing and the location is clean and nice. There is typically plenty of parking and it’s convient! There is also class times for everyone and can fit everyone’s schedule. 10/10 would recommend.

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★ 5

The best workout I’ve ever had..... weight is down 6% in 7weeks!!! Thanks Guys!!!

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★ 5

Great cardio workout! Coaches and staff are awesome! Love that it’s always something different, never get bored! Worth checking out!

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★ 5

Best workout! Very knowledgeable staff!

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★ 5

Love this location and all staff! They are all. Incredible. The facility is great as well. So.glad you all opened this location!!

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★ 5

Great workouts, no two ever the same. Enthusiastic, dedicated coaches, and extremely friendly, helpful staff! Convenient app to sign up for workouts! Love my OTF!

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★ 5

Love going to OTF Bitters in the morning to get my day started. I've been looking for a way to get in shape that I enjoy and OTF Bitters is it! The staff and coaches are amazing and the motivation and workouts always leave me feeling terrific! I just love the concept of that afterburn! I plan to keep on going and reach my goals! Thank you OTF Bitters

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★ 5

I started going with my husband about 6 weeks ago. Everyone at the gym is awesome & encouraging. We love our main coach Katie & the rest of the crew also.

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★ 5

The coaches and staff are fantastic. They have created an environment that motivates you to workout without being burnt out. I highly recommend trying it out.

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★ 5

Love Orangetheroy! Love the energy at the Bitters location! Come check it out!

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★ 5

Great workout and great coaches!

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★ 5

The coaches and staff are all amazing. I’m down two pant sizes since starting here in June and feel amazing! I would highly recommend this place to anyone looking to achieve health and fitness goals!

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★ 5

If you wanna die, but in a good way take the first leap and do it. Shout out to TH and Rogelio, the best staff.

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★ 5

Been doing OTF for about a month and absolutely loving it! The staff and coaches are amazing, not to mention the studio is really nice. If you are thinking about trying out OTF or are wanting to join, I highly recommend this studio!

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★ 5

Orange has been great! All the coaches are awesome and always willing to modify to the workout to you. The workouts change every day and it’s an all around great workout!

Source: Google