★ 1

On November 22, I went into the San Marcos location and I filled out two pieces of paperwork. The first paper was to transfer my account to the Kyle location because the San Marcos location was closing. The second paper was to freeze my account. I was made to believe, by staff, that both of these things would be completed.

When I was charged in December, I came to realize that neither of these things were completed. When I spoke to a staff member at the San Marcos location again this morning I was told that my account is not eligible for transfer, but I was never notified of this and was not provided with a reason why.

Upon talking to another staff member today at the Georgetown location, I was informed that an account cannot be frozen for the San Marcos location because they’re closing and that the transfer wouldn’t have been completed until December 21. I was not made aware of either of these things prior to this conversation this morning.

All I wanted to do was freeze my account and return to the Kyle location in Jan/Feb of 2025. Now I’m out $100, I’m pissed off, and I want nothing to do with this company. The San Marcos location has single handedly soured the OTF name for me.

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★ 5

Best gym in town!

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★ 5

I love this OT location! I'm always greeted with a smile, the classes are amazing, and the people are so welcoming! Their customer service is also some of the best customer service I have ever encountered. Keep up the great work!

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★ 1

Caution, this place is poorly managed! Most of the coaches and staff are amazing. However, the owner of the San Marcos and Georgetown studios repeatedly disrupts the local OTF community that is built by the best coaches by forcing coaches out of their job, in an unethical manner. This has happened 4 times in the last 5 years, with 1 studio manager and 2 coaches leaving in the last month. The owner demonstrates unethical business practice, does not effectively manage the studio managers, fires their best coaches, and thus leads to a poor experience as a member in the studio. The OTF owner has lost my trust and business. The workouts are good but group fitness is pointless, in my opinion, without great coaches.

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★ 5

I love going to OTF. Coach Krystle is the heart and soul of OTF San Marcos. She creates the most fun, welcoming, and positive fitness environment. She truly cares about each and every member, treating all of us like her family. Sure, the workouts are great, but the real reason I go to OTF San Marcos is the community, which is only possible with Krystle.

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★ 5

So happy I joined! Love the coaches and fellow members there. Always keeping me accountable and motivated for more gains 💪

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★ 5

Ya’ll are the best!!

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★ 3

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★ 5

I have not been a gym person because I find the atmosphere intimidating, but Orange Theory is great. The workouts are different every day, you are competing against yourself, and the coaches are helpful and friendly. It's a very approachable environment for those who are looking for ways to get fit, build strength, and be healthier.

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★ 5

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★ 5

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★ 5

Great atmosphere

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★ 5

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★ 5

Excellent !

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★ 5

Wonderful place to workout!

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★ 5

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★ 5

Awesome staff! Friendly and clean environment. Highly recommend this place

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★ 5

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★ 5

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★ 5

Staff is the best in Texas!!

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★ 5

Orange theory in San Marcos is really great, They’re really supportive of everyone, they get people out of their comfort zone, me being a bigger guy I was low key scared to go in the first day but right away they were all really nice and they listened to my goals that I had set for myself , throughout the workout they make sure you’re okay , they lead by example , I 100% recommend the San Marcos location especially if you don’t know where to start on your fitness journey.

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★ 5

I’ve been to several OTF locations all over the US and this one is the best! Lainey is such a great coach and everyone here is so friendly! Thanks!

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★ 5

Krystle is the best coach! Super fun workout!

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★ 5

Always a great workout!

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★ 5

Love everything about orange theory!!!

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★ 5

Coaches and staff are great, best OTF location I have been to out of 6

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★ 5

I love this gym....I just started and the workouts are amazing!! The staff is soo nice and helpful!!

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★ 5

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★ 5

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★ 5

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★ 5

I've been a member for over 2 years now and still love it. It is great being able to come to class, work hard for an hour and then be on your way. Coaches are always helpful and encouraging, and the workouts challenging. I also like getting an email with your numbers after each workout. Highly recommended!

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★ 5

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★ 4

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★ 5

I love the personal guidance I get from the coaches. I know it's always me against me, pushing myself to reach my goals. No one is comparing or judging. There always lots of encouragement!

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★ 5

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★ 5

Not only is the workout great, the people here make you feel welcome and it feels like a community more than just a place to sweat. OTFFL

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★ 5

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★ 5

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★ 5

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★ 5

The staff and coaches are great! The workouts are well thought out and the facilities are clean and well maintained. I love the challenging workouts and fun atmosphere!

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★ 5

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★ 2

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★ 4

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★ 5

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★ 5

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★ 5

Awesome staff and always a great workout!

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★ 5

The OTF San Marco’s team was great! We appreciate them letting us drop into their studio and we had a great work out all three days!!!

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★ 5

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★ 5

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★ 4

My first workout session was great. The normal check in procedures were smooth, the class was clean and observed pandemic etiquette and I got a review session with the coach afterwards. I am not rating it a 5star yet as this was only my first visit. Hopefully I’ll improve this rating some more after my first month with them.

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★ 5

Its a great place to workout!

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★ 5

So good!! Always a good workout 💪💪 i burned 500 calories in my last workout

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★ 5

Great atmosphere! Great coach’s! Great place to work out! You will definitely feel the motivation & they are very clean!

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★ 5

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★ 5

Five star experience! The front staff was very friendly and they explained the entire process but did not make it seem overwhelming. They guided me through the introduction and prepared me for the next steps. Calvin, my instructor, picked up right where the front staff left off and showed me the equipment and how the program was going to work. The workout was very effective and the equipment was top of the line. I did not feel pressured to purchase a package but was well informed of the different offerings and their value. I will definitely be back to purchase a package from this excellent location.

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★ 5

Micaela was very helpful introducing me to the studio, the process and getting me set up, and Ros was very helpful by telling me what to expect during class. I felt very comfortable, not intimidated about being a first-time student. Ros was encouraging throughout the class. The class was well-structured, the tempo of the music went well with the intervals. The stations were clearly marked, and I loved all the statistical data in the follow-up email. The workout was great, too! I was just thoroughly impressed with how well-thought-out this whole experience was from the customer service to the workout. Thank you!

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★ 5

Professional knowledgeable courteous staff who genuinely care about my fitness goals. Clean studio with plenty of class times that allow me to fit my fitness into my schedule. Workouts are challenging but fun. No two are ever the same.

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★ 4

I love coming to work out here! The office staff and coaches are amazing and I feel a difference after working out here. The only negative is it is very expensive.

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★ 5

Love love love my classes!

Orange Theory San Marcos FOREVER

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★ 4

I like sit there but too expensive especially to compare with other places in town

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★ 5

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★ 5

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★ 5

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★ 5

If you are looking for an amazing place to workout and meet wonderful people, this is the place for you! The coaches and staff are amazing and you will always have a great time at the workouts!

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★ 5

Love OTF!! Staff is super friendly and motivating! Totally worth a try! I’ve leaned and toned up by consistently coming to class! They totally hold you accountable to maintain your fitness goals!

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★ 5

Has great coaches who encourage you to do your best and adapt exercises so you can achieve your goal. Members also are uplifting and encouraging even after a rough workout.

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★ 5

After my first 2 months of working out here I lost 20lbs and 6 inches. The staff here is amazing and the atmosphere is fun and inspiring. They always have an option no matter if you’re a fitness expert or just getting started in your fitness journey. Highly recommend!!

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★ 5

Absolutely love working out here! All the coaches are awesome! The front desk staff is so friendly especially Brandon Rios!

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★ 5

As current member of the month, I would give this studio 5 stars. The program works and holds you accountable by having to sign up for classes and charging for missed classes. I have never been a runner in my life and now I can run a mile in 7 minutes. The program works and has my body in the best shape it has ever been in. The coaches are all motivational and encouraging. It is a community and has transformed my life inside and out. OTF has gotten me back in touch with my athletic side that I forgot was there. I have accomplished so much and lost 40 pounds over the past 8 months. I have muscles too! Thank you OTF!!

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★ 5

I can not get enough of this place! I initially joined for a pre-wedding weight loss program with every intention of making this a short term fitness program. Well, here I am almost a year after my wedding, still going strong! It is a fun environment that pushes you harder than you would if you were by yourself. There is a community of supportive coaches and members where everyone encourages you to succeed. I absolutely recommend trying this place out, you won’t regret it!

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★ 5

Awesome place to workout. Total body workout, love the different workouts each day. Has helped me understand what I need to do to get/stay in my best health.

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★ 5

A+ love this place

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★ 5

Great atmosphere, great workout, and the best people! Been a huge part of my life for 2 years, can't imagine working out anywhere else. I never thought going to the gym every day would be something I looked forward to! If you've never tried it, you definitely need to call them and go try a free class!

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★ 5

Great facility, amazing coaches & unbelievable workout community. Loved the varied workouts!

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★ 5

love the workouts and all of the staff. couldn’t recommend otf san marcos more!

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★ 5

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★ 5

I have been attending OrangeTheory workouts for over seven years. I have been a member of three different studios, and have visited many other studios while traveling. This is a terrific studio. The manager, April, has been incredibly helpful and all of the trainers are well-trained and motivating. I am lucky to be a member here.

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★ 5

AMAZING

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★ 5

The music is always top notch and the staff and coaches are amazing! Love the San Marcos Orangetheory Studio!!

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★ 5

Amazing place to workout!! They have the best coaches!

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★ 5

Best OTF!!! I love ALL the coaches Rebecca high energy and always smiles, Calvin so fun and pushes u hard Micah always positive and Ross I work my hardest for he pushes you to limits you didn’t realize you had! They all are the best EVER and never disappoint in the workout! I absolutely love love the front desk and feel like a family member every time I walk in!!!! Thanks y’all for being amazing !!

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★ 5

My favorite way to start the day! I love this studio and I’m so glad to be a part of this community! From the minute I walk in the door to when I leave, I feel welcome. The staff and coaches are truly the greatest! You will not be disappointed!

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★ 5

Orange theory is amazing. Takes my workout to another level. Family friendly....

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★ 5

I love OTF!!!

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★ 5

I was never big into working out before joining orange theory. I have been attending for about a month and I absolutely love it! The coaches are so accommodating and encouraging. I am seeing lots of positive improvement and can’t imagine working out anywhere else! :)

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★ 5

Best Orangetheory Fitness I’ve been to!! The coaches are the best; front desk staff the friendliest and most helpful and the members are awesome!

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★ 5

I’ve lost 45 pounds since joining at the end of January. Results speak for themselves. That’s from Jan-Aug. The results are real! The staff is amazing, the coaches are great, and they run a great show. They all love their jobs and it shows. They keep the place immaculate. Can’t say enough good things about them!

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★ 5

If you do one thing for yourself this year, do this. The most inexpensive class orientated gym I’ve been to. Ever. 60 min classes of the intense HIIT workouts, and they’re over before you know it. Clean bathrooms, showers...friendly staff. They always have some sort of competition that brings the club together like a famil

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★ 5

great place to work out, love the structured workouts, cardio and weights. coaches are helpful and motivating. very good atmosphere to train and get in shape.

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★ 5

Orange Theory has been one of the best decisions I’ve made! They push me and encourage me to work hard during every exercise. The trainers are amazing!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches very helpful they care for everyone to make sure they get a great work out 🏋️‍♀️ the best staff

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★ 5

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★ 5

Best workout for your buck!

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★ 5

It’s the full body cardio workout I need in a studio setting supported by motivational coaches that encourage me to be a better healthier me.

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★ 5

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★ 5

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★ 5

Love the structure of the workouts, I dont have to come up with workouts myself or keep the time! I can come to class knowing that I will be challenged and I am in control of how hard I push myself but Also Ive got great coaches who know when to push me even harder and motivate me everyday! and I can ask them questions when I need to! the teamwork mentality with other members is also a plus, when we are in there we are one!love my otfsanmarcos new found family!

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★ 5

Fabulous experience. The staff was friendly and the instructor, Micah, was wonderful!

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★ 5

Everyone is great make you feel like your with your friends. Been going for 2 yrs harder to not want to go then have to go.
I'm 60 yrs old and by going has given more strength then when I was younger.

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★ 5

Great experience.

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★ 5

Great workout. Excellent trainers and staff. You won’t be disappointed

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★ 5

I have been to many orange theory’s around the country, and this is by far the best one yet. They always make you feel like a family, and motivate you. I love otf! Especially the San Marcos staff!

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★ 5

Some of the main things I like about the Orangetheory workout: scientifically designed to burn calories and fat, every session is a total body workout, different workout every time so it doesn't get boring. Things I like about the studio: clean, smells good, high-quality equipment, music isn't too loud. Best of all: friendly, professional, dedicated coaches.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Absolute worst gym experience I've ever had. Never again will I visit OTF. The equipment offerings are poor quality (from the janky rowers to the weight racks that nearly smash your fingers every time you put a dumbbell back). Not to mention, they don't accommodate injuries well at all. I called twice to reserve the single bike they had at this facility and was acknowledged twice over the phone that I could have the bike for half of the class instead of having to do the treadmill and yet arrived to the class to be notified that the bike was already booked up for both halves.
Getting a workout shouldn't have to take this much follow-up!
I'm still awaiting a refund from the last "drop-in" class I paid for and didn't even stay for due to no treadmill alternatives being available.
Horrible management, follow-up, communication and common sense at this location. I will never visit OTF again because of the bad taste in my mouth from the incompetent staff here (from management to the guy working at the front desk that took minutes to find my name on the list to check me in).

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★ 5

Nina is the best!!

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★ 5

I love Orangetheory San Marcos! The coaches and staff are super awesome, always kind & helpful. I always feel like I get an all over workout with each class and my cardio endurance has never been better. I feel like you get what you put into Orangetheory. If you go consistently and try your personal best during class you'll get so much out of it and feel very accomplished once class is done! Plus, they have fun challenges through out the year, which help get me in the gym!

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★ 5

Orangetheory challenges your workouts. The coaches and staff are amazing!

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★ 5

This is an excellent place to work out!! I highly recommend it.

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★ 5

All around great workout and coaches! Highly recommend!

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★ 5

I LOVE this place. It’s an amazing workout and an awesome community of people! Orangetheory is great for all fitness levels and ages. Been here for over a year and it keeps getting better!

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★ 5

I love Orangetheory fitness San Marcos!
💪🏻👩🏻🍊

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★ 5

I love OTF! The work out is always different and I never get bored. The family environment is very encouraging for all fitness levels. I've been a member for several years now and I can't imagine my life without OTF.

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★ 5

Love all the coaches at OTF. Every workout is different, challenging, and motivating to continue a healthier life style.

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★ 5

Great staff, very friendly. Classes are awesome and motivational!

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★ 5

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★ 5

This is a great place to workout! No matter your level of fitness you are going tho get a great workout! The coaches are awesome!

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★ 5

I love OTF and especially the San Marcos location! The coaches help motivate you through the toughest work outs, the templates are always different to keep the body guessing, the front desk staff is friendly, AND they are always doing contests and activities to help you save money and get free stuff!

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★ 5

Great place to workout in a non-threatening atmosphere. The manager, April and head trainer, Micah are amazing. Rebecca has been so helpful and encouraging. Nina, Abbey, Stella and all the other front desk workers are friendly and truly care about you! This is a high intensity, full body workout backed by science. My energy levels have increased since I have been attending these sessions. Not only is this workout cardio, but it is also toning. The best experience I have had with an exercise program.

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★ 5

Great studio, great coaches! Terrific environment all around!

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★ 5

Orangetheory is awesome and the coaches and staff at OTF San Marcos is the best! Everyone is so friendly and helpful.

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★ 5

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★ 5

Love that its a combination of cardio and strength training - I don't have to go to multiple places to get the workout I'm looking for. But y'all need way more locations near downtown Houston, because I just had to quit my membership because I couldn't get in AMY of the 5 AMs, 5:30-9pms, nor the weekends. Very disappointed by that, so I don't know why y'all were having contests to have more members join...

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★ 5

Best one hour workout in the world!

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★ 4

Instructor Keenan, helped me keep moving.

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★ 5

The personnel is great. They make you feel at home.
The instructors always care about your performance and health.
That makes an extraordinary atmosphere at this location.
Well done OTF San Marcos!!!!

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★ 5

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★ 5

Looking forward to seeing good results had an excellent workout my first time there

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym focusing on cardiovascular health and weight loss. If you show up consistently you'll definitely see results.

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★ 5

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★ 5

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★ 1

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★ 5

I like way that it's dynamic. It will never be the same thing twice.

I also like the fact that even though it's a group, it's not a competition. Everyone is giving high fives and encouraging!

Everyone at the San Marcos location have been nothing but friendly and helpful. Especially Tori, Abel, and Ashley! I really do feel that they are interested in my success at Orangetheory!

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★ 4

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★ 5

I love the Orange Theory workout! The hour goes by so quickly because you are constantly working from one exercise to the next. Every workout is a little different, so you will not get bored.
This is my second membership with OTF, I moved too far away a year ago to continue in Round Rock. So, when I saw and OFF being built in San Marcos I was super excited! I was able to lose 20 pounds in a few months at Round Rock.
I love the staff at the San Marcos facility. They are so sweet, and yet very knowledgeable of their jobs, you will feel welcome at this location!

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★ 5

You get a lot done for each session. It's worth it.

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★ 5

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