★ 5

I stayed for three days and was impressed by the level of cleanliness and organization at this location. The service was excellent.

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★ 3

The hours are misleading, they close at midnight on Fridays. Smaller gym but they have a variety of machines. Some employees are very friendly, others have an attitude like they’re mad you’re there? I’ve never experienced this at any other gym. This gym is closer to my house but I signed up for Crunch down the street because they’re actually 24 hours, bigger and the staff is way more friendly. I only go here if I’m on a time crunch.

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★ 5

I get my ac1 goals in this place by my self

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★ 5

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★ 4

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★ 5

Great Team , Great environment. Constantly improving!

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★ 5

Had an awesome introduction to the gym Roe. Awesome Place nice vibes!

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★ 5

The tanning beds👌👌

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★ 5

The staff is very professional and always help me and support any way they can.

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★ 1

I canceled my membership a while ago with help from the staff, but apparently they froze it instead without making it clear. This month it unfroze and charged me again. I called right away while it was still refundable, and they kept saying the manager would call me — no one ever did. They dragged it out for a week and then told me it’s “too late” for a refund. Then they tried to blame me, saying they sent an email I didn’t check. I made the mistake of trusting them when they said it was successfully canceled. I sent an email I explained.Very disappointing and unprofessional.

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★ 5

Westchase is awesome. Staff is friendly and the gym is clean.

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★ 1

Think twice. Don't use a bank account or bank card that you use to pay your real bills. They will RAM charges through your account, even after you have cancelled your membership. Open a burner account just for PF. Don't give them your real bank account or debit card numbers.

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★ 5

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★ 5

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★ 5

Clean

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★ 1

Only location I’ve been to were the cable machines are missing the attaching hooks to use different handles. When I mentioned this to the staff, they said they go missing here often. If that’s the case, there should be addition hooks/pins available-rather than rendering equipment unusable.

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★ 1

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★ 3

It says open at 6 am, it is now after 7 and the doors are still locked. Customers do have schedules to keep

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★ 5

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★ 5

Good everything in place clean and freindly environment.

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★ 5

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★ 1

This gym is too crowded, it’s crowded to a point that you can’t do any kind of workout.

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★ 1

showed up today at 4:30 am and it was closed. Wasted my gas for nothing

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★ 1

No se supone qué esta abierto 24 horas?? Hacen perder él tiempo a sus clientes, ya van muchas veces qué me pasa 😒 estupidos

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★ 5

I have not been to this planet fitness in over two months due to the rudeness of the staff. I decided to come in tonight and I was so pleased with how I was greeted. Every single staff member was present and very helpful. Definitely, 110% change from the other manager. She is a lady and she is so very rude. I am so glad that you guys finally
Hired staff members that take customer service seriously. Thank you.

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★ 5

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★ 5

Good stuff!!

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★ 3

Honestly , this planet fitness is small. There’s a lot of people during 4:30-8:00 pm , if you’re looking to workout after work, this location isn’t it, and there’s absolutely no parking. On top of that the desk people are lowkey rude, all machines are taken in the afternoon. The perks of being a member sound nice but if you literally can’t use the gym or utilities because it’s jam packed , there isn’t a point of having a membership here.

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★ 1

In 8/17/25 @ 4:00pm located @8150 south west one of employees was acting unprofessional an African-American male,age 26, she was argued with me telling me to get out , I send complaint to ms.Stacey Caravella -investor Relations, my blood pressure went up and I was running home to take medicine, he doesn’t know how to talked to customers, and I would like to send complaint to ms. Colleen Keating, she had to know that her employees unprofessional, I am 66 years old having health problems but this worker had a terrible attitude, probably he is acting the same with his patients, I will advised him go back to high school to learn something good and like we teach the toddlers to be a nice to customers especially my age . Thanks

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★ 1

Even after you cancel your membership they will still charge your account. My card was locked and they stole $60 dollars from me. I recommend 24 hour fitness if you’re looking for a good gym who doesn’t steal money from you.

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★ 5

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★ 4

Massive. This PF has a huge room in the back if you're looking to add some crossfire training. The equipment has been updated with even newer never seen before stretch machine. In my own opinion great PF chain by far.

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★ 5

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★ 3

As some others have already mentioned, the layout of this gym makes no sense. There are 20,000 treadmills here that no one ever uses, while at the same time the weights area is tiny and horribly overcrowded.
It is hard to complain too much for the price being charged, but this is one of the poorer planet fitness locations in the city

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★ 4

Not a bad gym wish they had more workstations. Building is small so I guess can't be helped. They need to hire a full time custodian. The restrooms are horrible.

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★ 5

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★ 4

Standard planet fitness. All the equipment function properly. Layout is a little bit strange. They have a small weight room in a corner. I didn't spend too much time in the locker room, but everything seems to be clean

They open 24 on weekdays which is a huge plus.

Water fountain flow rate is very slow tho. Takes you forever to fill a small bottle.

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★ 4

Buen Gym, le agregaría más maquinas para glúteo

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★ 1

I just moved here from outta state and out of the 6 ive visited over the last 2 weeks here in houston. this one is the worst. The bathrooms are GROSS. Stink and smell like straight up urine and feces. We keep the mop in one of the bathroom stalls. Hair gum and poop in the middle mens shower ☠️☠️☠️☠️☠️

Also they allow people to SIT ON THE MACHINES AND JUST BE ON THEIR PHONES. They dont walk the damn floor. Even brought it to their attention. When I was here back on 6/24 im not Joking the 30 mins I was on the stairclimber a dude had his waterbottle on the smith machine and was walking around and not working out!!!! So that no one could use it. People on the phone. Talking on speaker

WHAT THE HELLY!!!!!🙄

Why should MY GYM TIME BE HINDERED BY PEOPLE WHO ARENT WORKING OUT. GET OFF YOUR PHONES. GO SIT IN THE LOBBY OR OUT IN THE HOTT SUN. Workout or GET OUT!

DO BETTER. I REALLY REALLY REALLY REALLY DONT LIKE THIS GYM.

So far the PF off **TELEPHONE RD**is the BEST ONE ive gone to. I will GLADLY drive 45 mins to them. Beautiful facility. EXCELLENT CUSTOMER SERVICE. THEY KEEP THAT PLACE CLEAN!!!!

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★ 5

Muy tranquilo, limpio y ordenado
Paso mi buen rato de entrenamiento de la mejor manera.

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★ 1

DO NOT buy this membership, they will keep your funds even when they bill you wrong. Their representatives told me to sign up online. If you have an employee sponsored plan know that this way is incorrect. Once I was charged a late fee they refused to refund. I called and recorded the conversation to ensure other customers aren’t burned. It has been forwarded to the better business bureau. Do NOT sign up at this location. There are plenty of others with better service.

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★ 1

Mal servicio, incumplimiento de promesas de valor, cobran más de lo acordado y no te hacen devolución de tu dinero.

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★ 1

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★ 1

My wife goes to this gym and she went in on June 8th, 2025. The bathroom was FILTHY. (Attached photos) She said new management has taken over and the place is disgusting now. I’ve gone there as her guest recently (last week) and staff is never at the desk. The Hispanic lady with dark brown hair is very rude! I think her name is Jules. I pay for her membership and this is highly unacceptable

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★ 1

Don't come on Mondays at the time you say because it's a lie. I'm here at 4:30 am and I haven't even gotten up yet. I got up earlier and they made me waste my time.

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★ 5

Nick: Personal Trainer is awesome.

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★ 1

There has not been water for over a month. No showers, no drinking fountain. No -urgency at all to resolve the matter. The showers always need a cleaning.

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★ 5

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★ 3

Gym itself is fine but they have a cumbersome process to login to their WiFi. It prompts for First name, last name , reason, email etc (all required fields) and will accept junk text. So what's the point of putting members through this inconvenience? We can't get our phones to auto-connect and VPN does not activate due to this archaic login process.

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★ 1

The manager - Nyonyah (unsure of spelling) was rude and dismissive of me when I came in requesting to unfreeze / re-activate my account after returning from a trip. She did not try to help even though I was trying to pay money in order to re-activate.

She said she wasn't able to do anything and continually focused on what she was legally required to do or not do, rather than working with me to figure out a solution. When she continued to name that she could not do anything, I requested to speak with the person who is next level up (her manager, maybe the regional manager?). She first talked crap about her manager, saying things along the lines of how her manager doesn't care, she won't do anything, she doesn't do much, etc.

She said couldn't connect me directly and there was no one else I could contact about this but she did say she would send an email to her manager (while repeating that her manager wasn't going to do anything because she doesn't care) and would print out her manager's response to share with me. She said she would call me in 3 days and I could come into the gym to get the print out of the response.

I never received a call from her, I checked in multiple times and she was never in, and the employees who were there or who picked up the phone were dismissive of me. They were not able to connect me to the manager, nor did she ever follow up with me , and were unwilling to let me know when she would be in so that I could speak with her.

The entire experience was incredibly unprofessional. Especially because the claim was that I could not unfreeze my account, even if I was willing to pay for that month and/or pay a prorated amount, and even though there is a whole section in the account freeze contract that clearly states that unfreezing the account and paying prorated membership amount is possible.

During my time at that gym, I had numerous interactions with this manager who always looked uninterested, was unmotivated to support customers, and the employees she is in charge with were not properly trained to be able to handle the machines, the client system, or the amenities available within the black card membership. I was told by employees that they didn't know how to work the machines in the black card lounge with no efforts to figure out the solution to it.

It seems to me this manager is not competent, not properly trained, and is losing Planet Fitness money and customers. Talking negatively about leadership also isn't a great look either for the business.

Very bad experience at this location - I had to change my home gym so that I wouldn't have to deal with her or the others there again. I would like to speak with someone at Planet Fitness corporate about this experience.

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★ 5

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★ 1

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★ 1

The ladies room is always nasty , all the girls that work that always in the phone very unprofessional,

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★ 5

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★ 1

Very rude beware if you have membership and want to cancel it they will give you run around. I had to go to bank to force stop payment .

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★ 5

Increíble gym sinas húmedas excelentes máquinas instructores amables y personal calificado

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★ 5

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★ 1

Manager here is bad and tuff with customers
And workers bad, they came here talking each other

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★ 5

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★ 1

El personal es muy mala class, no tienen empatia con las personas afiliadas

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★ 1

No matter what time of day there is never a chest press availabla and one of them is always out of order it's pretty nuch waist of my membership fee and time almost

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★ 1

Me sentí muy decepcionado con mi experiencia en el gimnasio debido a la falta de suministros básicos. No había papel para limpiar las máquinas después de usarlas, lo que me pareció inaceptable. Además, los dispensadores de gel desinfectante no funcionaban, lo que es especialmente preocupante en un entorno donde la higiene es fundamental. También noté que no había jabón en los baños para lavarse las manos adecuadamente.

Considero que estos son aspectos básicos que cualquier gimnasio debería tener para garantizar la comodidad y la higiene de sus miembros. La falta de estos suministros afecta negativamente la experiencia del usuario y puede disuadir a las personas de seguir asistiendo. Espero que se tomen medidas para abordar estos problemas y mejorar la calidad del servicio ofrecido.

Source: Google

★ 1

there was a guy here at around midnight on 5/6 that literally had his tripod on a bench basically filming half the gym. It was so weird and uncomfortable I thought planet had a no filming policy and the staff was nowhere to be found for the whole 3 hours that I was there.

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★ 1

I came in to signup. I sat here for nearly an 10 minutes. I walked down the walkway for the gym to find someone after calling the phone number on the desk. One of the workers was working out and stopped me and said oh she’s using the bathroom please wait in the front. I then I walked back to the front for several more minutes and called again after a few more minutes..& nothing. I just left because this place is very unprofessional and waist people’s time. I will go to another planet fitness

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★ 5

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★ 5

Best, first experience at planet fitness! Tee helped me so much!!!! I will be back!!!

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★ 2

Update May 2025: IMPORTANT. DEAL
BREAKER (see latest photo for detail )

For some reason, the power cage /squat rack were
Moved and spread out.

This causes the area for dumbbells and benches to be even smaller. It was pretty tight before, can’t fit more than 4 people working out there.

Ow it for reduced to MAYBE three and one of those will lack of mirror to correct posture.

We, your customers are cramped in that little space or we are basically waiting for spaces.

This is a major deal breaker, after being since opening I might have to switch to another gym.

Update October 2024:

Looks like some of the employee with attitude are gone. Staff is very friendly so far, they seem to care more about the place.

————————————————

First time on this gym. Very very clean, hopefully it will stay like this. Decent amount of space, everything brand new.

Staff could be a little more friendly, specially for all their new members and first timers they will be welcoming these upcoming weeks. I literally had to ask someone to give me a quick tour and show me some the place, and offer me a little bit of explanation, even though I am very courteous to them before hand.

I still enjoy it. Put my headphones on, and focus on my thing.

I will update review in the upcoming days visiting a few more days

Update June 11 ‘24:

- Some spaces seem a little cramped, specially where dumbbells are.

- No ankle straps offered.

There is one machine which is quite off (it is defective from factory by 1-1.5 inch at least) and I brought to attention but I was ignored while the employee trying to give me a “lesson” on why he doesn’t use machines.

I have started to find some ball of hairs on the floor, maybe a little more attention on it

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★ 5

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★ 5

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★ 2

Everything was perfect except for the woman at the reception ( African American). She wore glasses, was unfriendly, rude, and seemed more interested in her phone than helping guests. When I asked her about the features in a section, she answered rudely, saying, 'When you enter, you will see it!.

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★ 1

I am writing to formally address an ongoing and unresolved issue regarding my Planet Fitness membership cancellation. Despite being assured by the manager—whose name I believe is Anya or Anha—that my membership had been successfully canceled over a month ago, I have now confirmed that it remains active.

What’s more troubling is the lack of follow-through and communication. I have left numerous messages and spent several hours attempting to reach someone directly to resolve this issue. Despite these efforts, not a single call has been returned—regardless of whom I’ve spoken with during prior conversations.

This has become incredibly frustrating and frankly unacceptable. I have done everything that was asked of me to cancel my membership, and I feel that my concerns are being disregarded. It’s disappointing to experience such disregard for customer service, especially from a company that prides itself on being a "Judgment Free Zone."

Unfortunately, I’ve since learned that I’m not alone in this experience. Others have reported similar treatment, and I understand there is now a class action lawsuit forming. I encourage those affected to speak up, as it is clear this pattern of neglect and misinformation must be addressed.

I respectfully request that my membership be canceled immediately, that all charges cease, and that I receive written confirmation of the cancellation as soon as possible.

I sincerely hope Planet Fitness takes this opportunity to address not only my concerns, but the wider issues occurring at this location. Your reputation depends on the integrity and accountability of your staff—qualities that have unfortunately been lacking in my experience.

Thank you for your prompt attention to this matter.

Source: Google

★ 1

They apparently close early on nights when their staff have a date or are anxious to get to the club, so weekend nights are unpredictable. Don’t go by hours posted, they get to close when they want and they do it by turning the lights off no matter how many people are inside the gym still working out. Worst location in Houston. Looking forward to Crunch Fitness opening up down the street at Kirkwood and Westhiemer.

Source: Google

★ 1

I arrived at planet fitness at 10:20pm. People were standing outside and asking why they were closed. A lady was outside and she was very upset because she was actually locked inside of the building. The manager apparently had a date.Per what the lady told me that was locked inside the building. There was a man sweeping by the front door and I said it is not midnight. He shrugged his shoulders and walked away. Other customers showed up standing at the door and I told them they apparently closed. I just signed up tonight. I was excited to go, and this was my first experience with your establishment. If this was due to safety issues or a health hazard, they should have posted a sign at the front of the door stating why they closed way before their time. They should also take down the decal that states open 24 hours 5. I even called before I arrived. Hopefully, my next experience is a better. Before canceling, I will transfer my service to a different location. If it's much of the same, then I will cancel my membership. Not a good first impression. And for the people standing outside getting out of work, that was not okay. And please do not tell me to contact management. Because it's obvious that management made that decision to close without notifying the customers inside the building, nor out who already checked in via mobile app.

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★ 1

VERY UNPROFESSIONAL & RUDE! The staff turned the lights out at 10pm in the gym. The gym was supposed to close at 12am. They decided that they wanted to leave early & turned out every light on the facility. I was in the shower when they turned the lights off without warning! They didn’t announce an early closure or let us know that we had to leave immediately! This is extremely distasteful & unprofessional! Everyone in the gym was upset . We had to scramble in the dark to get our belongings. The front desk could have let us know when we came in that the gym would close early. This is unacceptable and pathetic. The crew should be fired immediately!!! I’ll never come back to this gym & I will be contacting corporate.

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★ 5

Good day Planet fitness! Manager was able to sign us up today! Thank you!

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★ 1

Paying for services but told can't park here, vaya se alv

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★ 1

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★ 5

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★ 5

My wife has been a member for over 9 years and we've visited practically all West and Southwest locations. Mikael at the front desk has been very helpful and professional at all times & I'm pretty sure that the rest of the employees mirror the same actions. Very receptive atmosphere.... Thanks guys

Source: Google

★ 5

Did a late night/early morning workout to try this gym out compared to my home gym on Fondren. It's a bit smaller, machines placed closer together, but spaced enough to not feel cramped. The other workout and stretch rooms are spacious and plenty of room to move around. Main reason I wanted to try this location is because they have the recovery lounge. The cold part of it, is friggin FREEZING. it's like your sitting on a block of ice. The heat aspect, was a let down. The heat, on the hottest setting, felt more like the warmth of sitting in a chair after 10 minutes. Maybe that needs some adjusting, hoping that's not how it's supposed to be. But all in all, a decent gym for what Planet Fitness offers. Yeah there's a lot of cardio equipment, but that is their focus for the type of gym they are. If you want a gym with fewer treadmills, go pay double and triple the price somewhere else.

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★ 4

i started coming back again. they have a $1 deal for your first month, so i snatched that. got back to my routine.

i really like it here. no one bothers me. it’s peaceful. staff is great, very nice. lots of equipment and opportunity to meet my bulking goals. i feel really productive, motivated, and not awkward here.

12 out of 10.

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★ 3

Not my choice

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★ 2

bad customer service. I had a question about my bill and the person hung up on me. I called at 12:28 pm today. whoever that lady is was very unprofessional.

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★ 1

La localidad está en perfecta condiciones? El
Personal que atiende la entrada muy mala forma , mala actitud y cero ganas de ayudar traje a alguien y no siguiera ayudaron a inscribirse tuvo que irse

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★ 5

The staff are warm and welcoming at the front desk. The facility is always clean and is a pleasure to exercise in.
The trainers are great and are encouraging and supportive during a class.
I recommend this facility for your workouts

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★ 5

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★ 5

Never any issues, bathrooms are always clean.

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★ 5

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★ 5

Less crowd. Clean equipment. Great Facility

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★ 4

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★ 1

La localidad excelente pero en cuanto a su normativa de membresía una ridiculez total. Pedí que cancelaran mi membresía a principios de diciembre porque me mudé de estado, DE ESTADO, y por ende en donde estoy no hay sucursales de Planet Fitness, por lo que me dijeron que sí que no había problema en cancelarla pero que se me cobraría el mes de diciembre… el problema principal no es ese, el problema está que ME SIGUEN COBRANDO por una membresía que supuestamente me cancelaron. He llamado varias veces para hablar con el manager y nunca está, o no me quieren pasar la llamada. Me dieron una “solución” de enviar una carta, lo cual hice y tampoco me han dado respuesta. HOY 18 de febrero es la tercera vez que me cobran desde que cancelé mi suscripción

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★ 5

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★ 5

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★ 4

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★ 3

FYI Cars are towed when PF is closed (a friend’s car was towed around midnight on the weekend)

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★ 1

Way too cramped and crowded for free weights. Need more machines asap. And less of the useless cardio machines.
Employees are rarely present at the front desk and late night shift ones are away from desk for long time

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★ 1

I have been goin here since this location opened and I always enjoy my experience as I love the new machines. However this morning around 5:30am I went to get an early workout in and the employee that was working saw me pull up and turned the lights off in the gym as if he didn’t want anyone to come inside smh I was so confused and annoyed smh very poor service for me to actually see him and the lights dimly lit at first to then see them completely shut off.

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★ 5

Excelente, es exactamente los que buscaba

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★ 5

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★ 1

This has been one of the most infuriating and disappointing experiences I’ve ever had. I’m absolutely furious about what happened. The employees outright lied to me, claiming I could freeze my account instead of canceling because I was moving, and that I could simply unfreeze it once I settled in my new city. This was a complete and utter lie.

Now, I’m miles away, and the incredibly rude and condescending team member I spoke with over the phone informed me that the only way to unfreeze my account is by showing up in person. This is absolutely ridiculous and unacceptable. I am beyond angry at the lack of accountability, the blatant misinformation, and the dismissive attitude from your staff. This entire experience has been a nightmare, and the level of incompetence and disrespect is shocking.

Source: Google

★ 5

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★ 1

Manager is rude, I missed one payment by 4 days the manager walks over in mid workout after the employee told me go ahead and finish. I said let me finish and ill be right over. She starts yelling you have no access I said when I'm done I'll pay it. She said you have to leave you have no access. Getmanagers with proper customer service skills. She needs to be replaced.

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★ 1

Very dirty bathroom don't get cleaned

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★ 5

Excelente equipos ,limpieza y orden .pero tiene problema con entrada de indigentes a los baños

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★ 5

I like this gym small and not too crowded

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★ 5

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★ 5

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★ 5

Nice Gym and Staff

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★ 5

I’ve been a handful of times, it is consistently clean, the staff is friendly, I like coming here.

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★ 5

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★ 5

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★ 1

One of the worst experiences I’ve had in a while. I’ve used Planet Fitness for YEARS and I’m honestly so upset by what happened. The employees there lied to me and told me that I could freeze my account instead of canceling because I was moving, then I just could unfreeze it when I got to my new city. This is not true. Now I’m hours and hours away and the extremely rude team member I spoke to on the phone said the only way I can unfreeze is in person or through certified mail which is insane. Y’all were the ones who told me I could freeze and unfreeze in the first place! The person on the phone was so condescending and rude I’m so upset about all of this. So I’m either going to have to pay money for certified mail on the off chance they even actually action it and unfreeze or cancel me, or pay for a plane ticket to go all the way back to Houston just to deal with this. Absolutely insane

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★ 4

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★ 5

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★ 5

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★ 3

Travel nurse from Houston I’ve been to planet fitness in 23 states ..so many towns/cities I’ve seen immaculate& disgusting

This gym is nice and big and clean for the most part however

OWNER needs to stop being so cheap & invest in seat covers /or place disinfectant & paper towels to wipe down toilets & spray down showers in other gyms and also place hand sanitizer in or before you enter the locker rooms as other gyms. I’ll continue to teepee the toilet seat prior to sitting women are dirty /nasty . I promise you I’m not the only person doing so and I’m sure the men that are clean teepee the toilet as well …STOP BEING SO CHEAP OWNER

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★ 5

By far the best PF I’ve been to. Their staff is incredible

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★ 5

Axcesibles!

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★ 5

Great gym! Lots of equipment and love the black card spa!

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★ 4

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★ 5

It's my first time at this gym, the machines and everything in general look new, the young man who was there on Friday at 2:30 AM was very kind, he explained to me how the area for users with a black card works and the benefits of the gym, I'm happy with the experience there.

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★ 1

New Gym Nice & Clean, Bad Staff & Rude Manager, Harassing & Disturbing Me targeting Me only over allegedly dropping the weights to hard 😞.
I have Never had this Happen to Me in Over 20 Years of Gym attendance.
To the Owner please address Your employees on this Matter Your going to lose Business Over Bad Staff.

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★ 4

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★ 5

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★ 5

Working with people can become stressful, especially in a customer service environment. The best times to come is during the morning time around 6am-11am or the afternoon between 12pm-2pm. The place is always clean and If you are polite then the staff will be polite. We as customers just have to always come with the mindset that a gym is basically a sanctuary and we have to leave all the negativity outside. ✨️

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★ 4

Acceptable experience.

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★ 5

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★ 1

On weekends they open all the time late

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★ 2

Very rude employees!

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★ 1

El empleado de la madrugada del día 8-5-2024 me a tratado de una forma muy racista no debería estar hay

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★ 5

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★ 5

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★ 1

Thanks for leaving me with $300 collections fees !

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★ 1

What ashamed of this crooked people's reaping me off they supposed to charged me $26.00, & now finding out charging me $53.00, when I don't come everyday

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★ 5

Pretty clean and nice gym I’m glad they opened this planet fitness by my house. Only thing I do wish was that they didn’t close early on the weekends.

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★ 1

Very bad service, the staff is very rude. I won't be back.

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★ 1

El personal no es muy amable he estado en varios y me he topado con personas muy irrespetuosas intento cancelar la membresía black card pero es imposible

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★ 1

The staff told me I can’t jump rope in the gym? That’s stupid

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★ 5

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★ 5

This is where I go to find my peace, better version under construction. "Next chapter.

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★ 5

The lady at the front desk is so nice and professional. The gym is great and I hope to visit again soon with a membership. The new locations are super clean compared to other non-high end gyms in general, but most locations are clean and make you feel judgementally free as well as not judged. Great prices on gym gear and lockers are made with built in locks. Great amenity.

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★ 5

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★ 1

Be careful and read the agreements, they will charge you even after cancellation. There is a penalty for cancellation. Read before the signing

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★ 3

Came in today to sign up...the assistant Manger by the name of Anyah seemed to have somewhat of an attitude with not only the customers but the staff as well. Not sure if she was having a bad day or what, but it was definitely showing.

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★ 2

un bonito lugar, pero no hay variedad en maquinas literal te aburres hay 2 maquinas repetidas del mismo ejercicio, los bancos son los mismos para trabajar, pierna, pecho no hay suficiente peso solo llegan las barras hasta 60 libras me cambiare a uno mas completo

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★ 3

El gym está bien y muy limpio .El personal es amable .Mi único problema es que no es 24 horas .al menos debería cerrar a las 12 porque me inscribí para ir a esa locación y resulta que cierra a la 10 🤷‍♀️no me sirve .Yo a veces ocuparía ir de 10/11:30 pm

Source: Google

★ 5

DE LO MEJOR!!!! ✔️💯💯💯💯💪💪💪💪💪

Source: Google

★ 5

I was trying to contact another Planet Fitness (closer to my home), however, they wouldn't pick up so I called the Westchase locale and Trey T answered... Trey was very helpful, courteous, and patient while answering all my questions. I could tell he had a good energy, he went out of his way to help me out and took pride in his job. I appreciate this because of the lack of today's younger workforce. Keep up the good work Trey.

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★ 1

Worst experience, I am a member here at planet fitness, and I went to this location and they suck the staff is trash, no respect. If I could leave them zero stars I would. I recommend no one comes to this place.

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★ 4

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★ 5

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★ 1

Some of the staff here aren’t friendly it all they act like they own the gym .. they need to be trained how to treat people remember we’re the reason they have a job !!!!

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★ 5

Me siento súper bien en el gim jacob nos da excelente recibimiento y una gran ayuda saludos a el

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★ 5

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★ 5

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★ 5

Mila is an excellent instructor, she has good technique in the way she teaches classes, she makes me work my whole body. Thanks again Mila.💪🏼

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★ 5

Brand new planet fitness super nice equipped and brand new everything! And super well priced.

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★ 5

I always have a great experience here. When I walk in the manager, Britney always greets me with a smile. I take advantage of the free training classes, and im definitely seeing results. And the trainers Chris and Mila are AMAZING!! The gym is always clean, and I never have an issue finding the machines I need. I highly recommend this gym!!!!!!

Source: Google

★ 1

Says its open but its not!

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★ 5

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★ 5

I come here 5x a week. Always clean & there’s always machines open, the staff is also so friendly! Definitely recommend🙂

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★ 5

Very clean, and the staff was super nice. I look forward to working out here.

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★ 5

I come here about five times a week. The gym is always clean And they have the best Staff! They have new equipment so you can’t go wrong! I have the black card membership, so I’m able to go and get massages after I love this place If I could give a 10 stars, I Would!

Source: Google

★ 5

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★ 5

The Manager Aniyah is very friendly and good customer service!

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★ 5

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★ 1

The people where so rude in the morning shift worse customer service experience ever! I tried to cancel my membership and they were helpless. So much that another manager as a planet fitness employee overheard the terrible customer service over the phone the rudest experience of my life.

Source: Google

★ 1

Solo quería hacer hejercio en la mañana con mis amigos, yo tengo la menbrecia para traer más de un acompañante.. me dijeron que solo puedo uno a las ves lo cual no te dicen antes de que pagues y muy mal servicio especial mente la muchacha de la 7 am …. Y haora quiero cancelar y nadie puede ayudarme para cancelar, llame al servicio al cliente pero ellos están limitados para ayudar a la haora de ahacerlo ….por favor sepan que si pagan por este servicio es imposible de cancelar…

Source: Google

★ 1

2nd time I was here and staff was utterly rude. Bought drink, which was $3.78 and the machine was broke or wasn't fixed. Put my drink on top and when I sat down it flew off and on the floor. Emptying most of drink. Just ask for another one and was told I had to buy another one.

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★ 1

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★ 5

Without a doubt supplies my needs

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★ 5

Im extremely disappointed in… these 1 star reviews because IKYFL. 5 stars hands down. And thats on mary had a little lamb. Periodt. 💁🏾‍♀️🥰❤️

Source: Google

★ 5

This brand new place is my first choice for the fitness center.i usually workout at midnight. The staff work during night time is very helpful and friendly. The place and equipments are super clean. I wish if it gives us service for 24 hours on fri sat and sun as well.

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★ 4

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★ 5

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★ 1

Ok so today I came in and the system was down,.mind you I come in everyday and see the same people and I asked for a water because I was really hot and sweaty and the girl told me no because the system is down but she just seen me yesterday and everyday, that was completely wrong

Source: Google

★ 1

Front desk customer service is 0

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★ 5

I loved my time here at this gym today. Brand new location so everything is brand new and clean. There weren’t many people there from 10-12 pm. Staff is friendly, welcoming and helpful. FYI if you have a classic membership and this isn’t the gym you signed up at.. you will have to pay a $5 franchise fee for the day. I will be going to my home gym to transfer to this one!!

Source: Google

★ 5

Such a friendly staff! Well-maintained gym and such a convenient location.

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★ 5

Had an amazing experience and great time. Love the staff!!!!!

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★ 4

Planet Fitness, a nice place to work out for serious but not avid exercise

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★ 5

Me siento super en ese gym

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Brittany is a terrible club manager, please replace her if you want this club to succeed. I am still trying to get in touch with Julie (the manager above Brittany) to speak with her about my terrible experience with Brittany, but every time I try, Brittany is “never around” to relay my contact information to Julie! She’s avoiding taking responsibility at all cost!!!

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★ 5

Space is great!!

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★ 4

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★ 5

I like it clean and nice and friendly

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★ 5

Yay, cryotherapy bed. This location is smaller than many, and having some growing pains as it is new, but it is a good safe part of town. We'll see what happens with the parking when it gets more crowded

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★ 5

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★ 1

I was asked to leave because I wasn't wearing what she consider to be acceptable I had stretch sweatpants, you can't expect much from a $25 bucks membership, don't expect them to hire very bright minds.

Source: Google

★ 1

This PF is very unsanitary. After speaking with the manager Britney about sanitation protocols, she proceeded to state that staff only cleans at certain times of the day, not after each usage of equipment by different members of the gym. Proceeded to state that we only may use their equipment. Disgusting.

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★ 1

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★ 5

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★ 5

Very clean, equipped with some new tools and attachments, nice staff members!

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★ 5

Everything has been good so far no problems what so ever love the fact that's its so close to my house !

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★ 5

I signed up for a membership today and the staff members Fallyn and Anyah were extremely nice. Fallyn gave me a thorough tour and was able to answer all of my questions. This is a new location and everything was clean and I had a great experience. I can’t wait return💜

Source: Google

★ 5

Staff member named Anyah is an amazing and hard worker. She is always ready to help me out on the floor if I’m having trouble and always has good energy!

Source: Google