★ 5

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★ 5

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★ 4

Pretty clean than a usual pf. Good if you’re traveling to this town and trying to hit a quick gym.

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★ 4

I talked to Jake @ PF Longview TX on the phone this morning, after months of trying to talk to someone that would do more than just read off of a corporate script, Jake was able to help me with my issue, THANK YOU JAKE!!!!

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★ 4

Clean

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★ 5

This Planet Fitness is the Most clean one I have ever seen so far. The 1st time I showed up I really thought the gym was completely New! 😁👌. The team is also kind and outgoing, even the manager.

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★ 5

Great place to work out

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★ 5

The crew keeps this gym CLEAN (thank you guys & gals 💗) The entire staff has always been nothing but kind and friendly. It really is a great place to workout. Good vibes, good people. If you bring negativity you won’t feel welcome here.

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★ 5

Muy bien todo me gusta 👍

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★ 1

BEWARE!!!! Just look at how the staff talks to their customers!!! Jake refused to stop listening to my conversation and became irate when I wasn’t even talking to him!! He was asked to step to the back several times but kept coming back to the front more than 4 times! I started fearing for my safety, as you can see he had to be pushed back. I think he wanted to attack me, and I’m a woman. The sad part is he probably won’t even be reprimanded for his disgraceful behavior!!

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★ 1

Worst gym staff I’ve ever seen in my entire life. I had to report the staffing to corporate it was so bad

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★ 5

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★ 5

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★ 5

Good

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★ 5

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★ 5

Great employees everything was clean

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★ 1

They call this a gym lmao 🤣

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★ 2

Disappointed. I have the black card membership but im only allowed to come 10 times. Unless I switch this location to my home gym or pay each day for a day pass. Whats the point of a black card membership if they limit you. Shame if you have to work away from home in one location more then 10 days.

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★ 5

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★ 5

I travel a lot and visit Planet Fitness locations across the country—and I have to say, the one in Longview, TX is hands-down the cleanest I’ve been to. The equipment and workout areas were spotless. The staff stayed busy the whole time—no one standing around or goofing off. It’s clear they take pride in keeping the place in top shape. If I lived in Longview, this would definitely be my home gym. Highly recommend!

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★ 5

Super clean, friendly staff, and lots of high quality equipment. I especially like the hydro massage machines that are available with the Black Card membership. It's a great way to finish out a workout.

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★ 5

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★ 3

This gym is well equipped and very clean. The personnel are kind. They do not run their ac enough! It is HOT inside in the summer

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★ 5

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★ 5

Great gym with great staff. Always get welcomed in regardless of what time I go in. Also a shout out to the manger Katie who gave me a tour when I signed up and also helped create a workout for my needs.

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★ 5

Good Service

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★ 4

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★ 5

Polite and friendly employees

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★ 1

Employee was very rude and disrespectful to us, will no longer be going to this location, not the first time we’ve had issues with employees being rude.

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★ 5

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★ 5

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★ 5

Very clean. Lots of space. Very large variety of work out machines and equipment. Very friendly staff.

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★ 5

I love it here! There are so many different workout machines to improve yourself. The care provided through massage chairs, full body enhancement, their sources of proteins, etc. is magnificent. 10/10 recommend.

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★ 1

Cancelled my membership after 1 month and they’re still charging the “yearly fee” that isn’t supposed to be charged til 2nd month. Heard horror stories, now I believe it.

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★ 5

Love this place

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★ 5

Love you tan

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★ 5

Awesome showers and the staff is super helpful. I love that they are still open 24 hours a day too!

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★ 4

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★ 1

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★ 5

Great customer service! No hassle no fuss just good customer service! I screwed up setting My membership up online somehow switching my primary and backup cards which caused money to not be there when it pulled so I had a late fee as well as I live in Tyler work in Longview and I guess it went off my location so it put Longview as my main gym. Couldn't call till 7:30 at night cause work yet the manager still took the time to take care of me straighten out the card issue and straightened out the gym location issue as well got my primary gym set to Tyler. 100% great customer service. That is so rare today!!!

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★ 5

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★ 5

It really is a judgment free zone. I feel very comfortable even though I'm a beginner.

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★ 1

Very disappointed with the current staff.

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★ 1

Very poor management.

I would recommend one of the other gyms in town. We switched to the Institute, great manager, staff is great as well.

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★ 5

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★ 2

Staff refused to give me a tour. I asked she just pointed out a few things from her perch. With only five or so other members in gym why not help out the new one? Seeing as how I I done all the paperwork online ahead of time. All you had to do was show me the gym!
Sorry cause of this I did not even work out. 🏋️

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★ 5

Friendly staff, easy to get equipment, enjoyable workout

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★ 5

Hace más de un año frecuento este gimnasio. Ambiente seguro, limpio y organizado. Personal cálido y agradable. Equipado en buen estado

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★ 5

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★ 5

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★ 1

I'm extremely disappointed at the lack of knowledge the Manager has at this location. I worked for Planet Fitness for 3 years as a club manager before I became a first responder. I transferred my membership to Longview location and my price went up after 2 months of being at this location. I brought this issue up to the overnight employee(Unknown name) in December 2023, he stated that he would let a manager know. Thinking that the issue would be resolved, I have failed to check to see if my membership was corrected. Due to my career I haven't been able to go to the gym that much. Now that I am able to go to more, I've noticed that my signed agreement price hasn't been honored. I spoke with Micheal at the beginning of the month before the 10th regarding this issue and he delayed the issue to his manager. I spoke with the manager Katie a few days later that told me she reached out to ABC billing regarding the increase of my monthly fees. At that time she stated that she saw my agreement and she does see what I was supposed to be paying monthly per the agreement I have signed. This morning(Sept. 18, 2024), I have spoken with Katie, the manager and she stated that ABC responded back to her regarding my membership. The reason my monthly fees went up was because I transferred my membership.

A little knowledge that every team member should know including the manager is that it's FREE to transfer your membership and that your monthly fees shouldn't increase because you transferred. As a manager you should know that ABC BILLING IS ONLY FOR BILLING. As a manager you should see the issue and resolve it by calling client services who can fix and change the invoice to the correct price per the agreement. Your goal should be to keep your members coming back to your location, not to explain your cancelation policy before trying to resolve the issue.

I have failed to check my membership monthly fees, thinking that the issue would be resolved.

The manager has failed in not being knowledgeable of her power and resources to correct the issue.

I have worked for PF for 3 years as a club manager and to see no further action being taken to resolve my issue is extremely disappointing. To see my agreement and the price of my monthly fees are supposed to be and do nothing about is extremely ridiculous.

Beside my monthly fee issues, the gym is always clean, the stuff members in the evenings and weeks are always greeting members and enforcing the gym rules. As a first responder, there are plenty of Longview gyms and other facilities that offer discounted and/or free membership, but prefer to come her because of what PF stands for. I just wish someone with the basic skills and knowledge would fix my monthly fee issue.

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★ 5

I like this place, clean, few people

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★ 1

Asked one of the guys at the front if my husband and I could use the massage chairs together, one of the guys let us know others had just gone to use them. We told him we’d be fine waiting the ten minutes and he told us we could wait on the couches in that area. When they finished in the massage chairs, we walked back out to ask them to start the chairs for us. The other guy working at the front proceeded to tell us that he just told someone else they could use the chair and that we would have to wait after we just waited for 10 minutes. The original guy we spoke to walked up and just pretended nothing happened. We were pretty upset about this simply for the fact that our trips to PF are our only chances of getting a work out in and relaxing since we have a 3 month old.

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★ 5

All the people who work here are very friendly. I transferred from another gym in Boerne, Texas and Courtney helped me to complete the transfer of my membership. Courtney is the general manager of this location and is genuinely nice and very helpful. Also, very knowledgeable. After my negative experience with the management at the Boerne location I hesitated even going back to a Planet Fitness. This Longview location is managed excellently and the employees are friendly and helpful. Feels welcoming coming through the front door. I must say it is quite the opposite at the Boerne Planet Fitness.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

You have 2 young employees that are really exemplary Michael and KK
professional and friendly and talk about keeping the place clean excellent.

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★ 2

I will fix my review when/if they fix their AC problem... This is the second week in a row their AC has been down. They told me the first time I went that all 4 of their units weren't working and that they would be up within the next 2 days so I worked out the rest of the week at home but when I came back a week later, the AC was going but it was still hot as hell in there (maybe they only fixed 1 or 2 of the 4 units? or the workers just have it set too high i don't know....I would like some clarification on this) compared to the 100's of other planet fitnesses around the country I've been to over the years trucking. I really don't want to have to find a new gym only for my hometown but I might have to if this is going to be the "norm"......

Response to owner: I have already spoken to management about the issue twice

UPDATE: AC back to not working properly.... Second time this week is been way too hot in here

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★ 5

Great place to workout..

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★ 1

To crowded at times. No time limits on equipment . People just live on certain equipment.

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★ 1

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★ 5

I love my gym!

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★ 3

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★ 5

Great gym! Staff were amazing!

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★ 5

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★ 5

I am a member. This location is always very clean, plenty of available equipment and the staff is always friendly. While there are not a lot of free weights outside of the machines, you will get a great workout in a clean and inviting environment with working equipment.

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★ 1

If I could give them 0 stars I would, if I haven't paid for a year that I haven't even used I would cancel and start somewhere else. I'm overly disappointed with the customer service that this establishment has displayed. The workers are wonderful but as far as the management, the gm and the director as well, horrible experience.

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★ 4

Great gym. Cleanest gym ever seen. The staff are always cleaning.

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★ 4

Clean, good amount of equipment, not too packed

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★ 5

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★ 5

Great gym and the staff are very helpful and friendly!

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★ 5

Overall, great location to get a workout in.

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★ 5

The manager Hannah at Planet Fitness in Longview went above and beyond today. She was so helpful and walked me through setting up my home gym and getting all my information correct! She spent over 20 minutes on the phone fixing my account and had a wonderful attitude the whole time! I really appreciate her!

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★ 1

No one answers the phones no matter what time I call day or night. What is the point of publishing a phone number at all?

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★ 5

Great gym. Disrespectful persons who work out here

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★ 5

The place is great! Love the vibe. Clean and calm environment. Lots of equipment to work with!

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★ 5

The staff is very friendly and helpful . Clean fun and peaceful place . Happy new years to all .

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★ 5

Visited the facility in Longview, TX and found it to be very clean with plenty of equipment and very friendly and helpful staff members. I enjoyed my visit and will certainly return.

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★ 5

Friendly atmosphere they make you feel like family :)

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★ 5

Love going to this gym!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

As a nomad I’ve been to PF all over the country, this one is one of the most clean, well laid out facilities out there! Plus the staff is very friendly!

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★ 5

Один из лучших. Огромная стоянка. Можно парковаться на грузовике. Все новое, чистое. Очень приветливый персонал.

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★ 4

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★ 3

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★ 5

Love this place ! Our class at 12:30 for the PF360 is beyond wonderful, sometimes a challenge (always needed), modified as needed, and FUN...of course I am a very vocal person 😂🤣. Thank you to trainers Sarah & Kayla!

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★ 1

Tell me I don't belong here without telling me that I do not belong here. Jason the gentleman on the right flat out tells that I cannot lay down on the couch as a black member of planet fitness. I don't know if he had a bad day and the sight of me quietly resting my head disturbed him so but I literally was by the massage chair section - THE NEW ONES THAT recline back while massaging. The massage beds that hydrate are right across the room. This is a relaxation zone for top tier members and yet this PF employee spoke to me as if I definitely did not belong there.

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★ 5

Very comfortable environment, welcoming staff. Judgement free zone!!

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★ 3

I really like this gym but lately at night after 9pm there is hardly ever anyone round at the front desk . Quite a few times there was no one there at all . Employees left and got something to eat . Twice Iv came after 12am and not a single person manning the desk or even in the parking lot . Totally empty gym . I just thought that should be brought up . People needing to talk to someone or tan , not having anyone isn’t good business . Things that could be stolen , or business lost . 🤷‍♂️

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★ 5

Nice facility

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★ 3

The truth is I went to ask for information but even the cell phone asked me for the person who was in front of me and I didn't even finish serving me I didn't leave without wanting to return

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★ 5

Young employees aren't always known for having the best customer service. But your young staff are always so friendly and helpful. I have one request... Please consider letting your staff wear shorts when the HVAC system is on the blink.

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★ 5

Good environment

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★ 5

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★ 5

Traveling from the East Coast and this is the nicest Planet Fitness I’ve been to. Has all the standard equipment plus some extra. Machines are in great condition, place is clean and organized. Not crowded at all. Fantastic functional exercise area as well that puts this place over the top. Only downside is the parking lot of this strip is not lit very well at night so it looks a little sketchy as a visitor.

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★ 5

I love going to workout there. Lately though, it’s been way too hot & muggy inside the gym. Even the bathrooms are hot. We joined last summer. It was not hot & humid in the gym, and the bathrooms were nice & cool inside. This was around July/August.
I’ll do a few reps on one machine, and I’m sweating bullets. I’ve had to leave a couple times lately, before I finish working out, because it’s too warm & muggy inside.

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★ 5

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★ 5

Good place to take your training, quiet place and good atmosphere

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★ 5

I travel from canada and visit quite a few Planet Fitness locations. This is one of the nicest, cleanest gyms I've experienced. Equipment is in great condition and the staff is super friendly. Specially GM

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★ 5

Clean nice place to work out.

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★ 5

Clean and friendly

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★ 5

Clean Place to work out. Staff is friendly and supportive

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★ 5

I love working out here the 30 minute express workout circuit is perfect.

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★ 5

Always clean & staff is amazing here, friendly & accommodating!

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★ 5

I travel and visit quite a few Planet Fitness locations. This is by far one of the nicest, cleanest gyms I've experienced. Equipment is in great condition and the staff is super friendly. I'll be stopping here whenever I'm traveling through the area.

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★ 5

Place was very clean staff were super helpful very nice facility

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★ 5

Planet Fitness is the best! They have hundreds of machines to choose from, a state of the art tanning facility, 24-hour staff, and they're always clean. Best gym in Longview.

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★ 5

Super clean friendly staff good place to workout.

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★ 5

Great gym with an amazing spa area. I feel very comfortable working out here. Great environment.

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★ 5

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★ 4

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★ 5

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★ 5

I really enjoy going to planet fitness on Judson road, beautiful atmosphere

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★ 2

Longview location has had water problems for almost two weeks,,sucks

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★ 1

It was not for me…

Too small… It has no legs room…lol….😩

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★ 4

Nice clean place to work out.

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★ 1

I wish I never gave them my card information. NEVER AGAIN

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★ 5

Great deal and cool amenities! Could spend all day in that hydro massage bed, and the best part is my wife thinks I'm working out!

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★ 5

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★ 5

Nice gym, very clean, staff friendly, lots of amenities that I do not use but see people using them.

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★ 3

Nice gym clean nice layout.. The only thing that I had a problem was one day I went in not knowing I need to pay my annual fee the girl in the front, when I checked in. told me she couldn’t let me in but if I bought $40 worth of merchandise that she would let me in I really don’t understand why she would say that if I just needed to pay my annual fee it just sounded shady..

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★ 5

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★ 4

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★ 4

Always clean and friendly. I wish there was more space.

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★ 4

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★ 5

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★ 5

I love planet fitness because they are very focused on keeping the place clean. They always have someone going around wiping down and taking out trash. They greet me when I come in and bid me farewell when I leave. They say my name and they are very friendly. I’ve been to some other gyms and noticed that they don’t focus on cleanliness and friendly service as much as planet fitness does. I was considering moving my membership but after going around other gyms I’ve decided that planet fitness is the best for me.

I would like to say Thank you to the Manager Matt for making me feel so welcome when I first came here a couple years ago. Also, thank you to JR, Tony and the many others for their kind and friendly service.🙏🏻

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★ 5

Very nice place, super clean with a very friendly staff.

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★ 5

Very friendly staff and the gym is kept very clean 👍

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★ 5

This is my gim clean well organized

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★ 5

It's Me spot to get that gain and get rid of the pain

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★ 5

My favorite gym in Longview.

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★ 4

People could be a little more friendlier

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★ 5

Always have a good workout here. Not too crowded!

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★ 5

Best investment I've ever made

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★ 5

Nate is always so helpful. It is really appreciated. I am Im wheelchair and he is always for me when he is working.

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★ 5

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★ 1

I asked some questions and the lady at the front was rude and questioned everything I did.

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★ 5

Excellent!!!! They have the highest quality of spa equipment out of any location I have ever been to!!!!!!

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★ 1

I canceled my 4-year membership and worked in several states and they always let my son use the massage machine except in this gym and we always arrive at 1 am when there are no people now I will be a crunch member the man was very rude to my son 😡 Yes I am paid black card

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★ 5

My favorite place to workout in Longview. Clean gym, open 24 hours and really enjoy the atmosphere here. I don't feel that the gym is ever too crowded. I started out with their free 5 day pass to test the gym and signed up soon afterwards.

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★ 5

I've only used the tanning bed..but it is the best bed I've ever tanned in hands down...you get the total experience

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★ 2

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★ 3

Great 👍

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★ 5

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★ 5

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★ 5

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★ 5

My fav gym. So glad they made one in Longview so I can go when visiting family. Usually really clean, people at the front are cool ( I’ve dealt with a few that aren’t so great, but they don’t seem to be around much.) all the girls are cool, buff dude at the front is cool, two young dudes early am and late pm are cool. Go here instead of the other gyms in town.

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★ 3

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★ 5

Very large gym. Plenty of exercising equipment. Sanitizing stations everywhere and signs placed to ensure social distancing. Very clean and polished appearance. Very kind and knowledgeable staff

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★ 5

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★ 5

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★ 5

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★ 5

The only thing I might suggest is having someone thoroughly clean the sauna pod weekly with a little brush that can reach into the little side crevices. I’ll do it if you pay me I know what to buy.

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★ 1

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★ 5

Always good.

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★ 5

Love my gym... Its always clean, and the staff is always courteous

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★ 5

Always so clean and judgment free...

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★ 5

Love this place

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★ 4

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★ 1

Planet Fitness is a JOKE!!! A gym is a place to go where you can to move iron around workout and feel good, to have a lunk alarm is absolutely ridiculous, I dropped my phone and the alarm went OFF... MY PHONE!! This place is only good for old people who belong in a retirement home who literally ca t pick up weight!

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★ 1

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★ 4

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★ 5

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★ 1

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★ 5

Its great, nice machines , nice people , nice fellow members. Went as a guest today and will be getting a membership when I got back Friday for sure.

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★ 4

Nice spot. It never seems to be too crowded in here. I don't personally like the Purple and Yellow colors at all, but the gym is kept clean. They also could use some heavy weights (dumbbells only go to 70lbs), they do not have a Squat Rack or a Bench Press, which I consider gym staples. Instead, they have Smith Machines, which can get the job done.

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★ 5

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★ 5

Nice facilities. Enjoyed my workout.

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★ 5

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★ 1

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★ 5

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★ 5

Very nice place, very clean, very friendly stuff

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★ 5

Clean up stands for disinfecting equipment before & after. Staff also sanitize regularly and wear masks. Good non-crowded environment.

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★ 5

Good gym, friendly and knowledgeable staff. Very clean and great atmosphere. 10/10 would recommend.

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★ 4

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★ 5

I want to commend the gentleman working tonight. My friend and I were the only females in the gym at the time. This gentleman sat at the front door and made sure we got to our cars safely after our workout! We appreciated this very much!

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★ 5

Good place to work out. A lot of positive vibes from most of the employees.

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★ 5

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★ 4

Lots of equipment friendly staff

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★ 5

This is one of my favorite places to go has everything I need to keep myself in shape

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★ 4

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★ 5

I love planet fitness.

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★ 5

A great place to tan or exercise. Always clean and the staff is very friendly.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Great place, great price, amazing showers, extremely affordable, love to tan and get hydrobed massages 💆‍♂️😀

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★ 5

Im a black card member so I hit many planet fitness....this is by far one the good ones

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★ 5

It was great nice and peaceful 👍

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★ 5

Very friendly place, there is a bunch of equipment spaced out nice massage chairs, and hydrotherapy chairs.

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