Planet Fitness

San Antonio, 11227 Potranco Rd, San Antonio, TX 78253 | โ˜… 4.3 (1080 Review)

๐Ÿ“ž +1 210-679-9999

Activity

Gym Fitness center Spa Tanning salon

About the Club

At Planet Fitness, we believe Weโ€™re All Strong On This Planetโ„ข. No two members are the same โ€“ their goals, routines, and reasons for working out are different โ€“ but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zoneยฎ. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

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Reviews

ikemarcel

โ˜… 5

Source: Google

cj wiliams

โ˜… 5

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Phil Smith

โ˜… 5

Pleasant staff very clean surroundings. If you are following Google maps enter the area and turn left, not right.

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Jennifer Dil

โ˜… 5

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RedFangXIX

โ˜… 5

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chen zoll

โ˜… 5

Nice place to work out,

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John Lafountain

โ˜… 5

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Jordan

โ˜… 1

My experience being a member at this location was terrible.

My car was vandalized in their parking lot, in view of their cameras, and they did little to help me forward the evidence to the police. To my knowledge, There was no follow up whatsoever with the police or me. You'd think they would want to be more proactive to prevent their lot from becoming a playground for thieves.

Then I moved and they told me that I'm not eligible to transfer my black card membership because I get a military discount. This appeared to me to be the high-friction tactics gyms are known for using that make quitting difficult. I reached out to the customer service email and never got a reply.

Source: Google

Herbey Perez

โ˜… 5

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DaeMicah

โ˜… 4

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Mariama

โ˜… 3

Just go to the Marbach and/or Culebra. Extremely small for a Planet fitness with a parking lot to match.

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Ismael Bosquez

โ˜… 5

Love working out at Planet Fitness โค๏ธ

Source: Google

ELICHIA HOILETT

โ˜… 1

Management staff is completely unprofessional and discriminatory and stated โ€œwe will see who wins โ€œ all because they double billed me when I unknowingly had two active memberships

Source: Google

Elichia Hoilett

โ˜… 1

Michael at the front desk made a joke about me using tanning amd my complexion and then blocked my entrance when I simply asked to not be a part of his preceptor at 3am.Kristie and Kelly said โ€œwe will see who wins โ€œ I have them all recorded

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Liana Agosto

โ˜… 5

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Trey Brown

โ˜… 5

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Tony Reel

โ˜… 2

While the staff is great the equipment is old. Quite a few of the equipment have rips and tears on the pads and seats. Also there could be a lot more updated equipment. Even the massage chairs and beds are outdated. I have been to other Planet Fitness gyms in my area and they all are more updated

Source: Google

Cirilo Palomo

โ˜… 4

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Mik Daily Review

โ˜… 5

People are very friendly and the gym is clean.

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Cecilia Bevien

โ˜… 5

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Teri Maddox

โ˜… 5

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Adriana heart

โ˜… 5

Love this planet fitness simply because whenever a machine was stuck or I didn't know how to operate the staff was very helpful. Cleanliness is great too! Just sometimes it's crowded.

Source: Google

Michael Gallegos

โ˜… 5

Been a member now for 2 months and have to say this one is very clean and the staff is amazing. Lol I might be with everyone though the teen summer thing sucks sometimes. But hey I would rather these teens be in the gym than anywhere else. I really hope our gym is getting some of the new plate loaded machines. Like the hack squat and squat racks and the preacher bench. I visited Austin and went to one there and they had some cool machines. Like an Ab machine that when you do it your Lower body comes up as well. We need these. Courtesy of my Pops doing it. Lol. All in all live this place.

Source: Google

Brian M.

โ˜… 4

Usually pretty clean and has most stuff you'll need

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hector Gallegos

โ˜… 5

Great atmosphere, and members are friendly.

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Tisha Spencer

โ˜… 5

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Jeremy McAuley

โ˜… 3

Really not a great place to workout they are super busy and have practically no equipment. Donโ€™t waste your time just go to Goldโ€™s

Source: Google

Crystal Royal

โ˜… 2

I will be returning but to be told that I can "cancel my membership" anytime before my draft date twice, when it's the 1st time I have used it in 2 years was totally "a judgment zone" move to me. For whatever reason it took me to make it there, this I was not expecting (Potranco location) Maybe it was the time I came in, but I was NOT impressed by the 1st desk customer service.

Source: Google

Bessie Bess

โ˜… 5

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Paul Nguyen

โ˜… 4

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Jesse Stone

โ˜… 5

Love this location very friendly and all around clean gym

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Isaiah Freeman

โ˜… 5

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* Jennifer W *

โ˜… 4

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Becky Orozco

โ˜… 4

Great gym - very busy, but members are accommodating to one another. Staff is friendly and professional. We've not had any issues since coming to this location.

Source: Google

Charlie L

โ˜… 4

Nice gym and good value

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kaitlyn merkich

โ˜… 5

Love this planet fitness. so much equipment and staff is very friendly. Very clean and neat gym.

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Denise Young

โ˜… 5

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scope1248

โ˜… 5

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Andre Stovall

โ˜… 4

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Rodney Barnes

โ˜… 5

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hector urquiza

โ˜… 5

Clean

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David Jones

โ˜… 2

Itโ€™s the same thing you get with every other planet fitness. The gym is clean and the staff are friendly enough. There are tanning beds, hydro massage, and massage chairs available. This location gets very crowded in the mornings and evenings, making it hard to get to equipment a lot of the time. One fly machine is ridiculous in a gym this busy and itโ€™s almost impossible to get a smith machine most days.

Updated: In response to the โ€œcrowd meterโ€ comment from this location. First of all, I think the majority of people have a small timeframe to get their workout in, I know thatโ€™s how it is for me. So knowing crowd levels doesnโ€™t change my availability to get my workout in. Second, the crowd meter floats between 1-3 bars for your location. Iโ€™ve walked in when it reads 2 bars and thereโ€™s literally little to no free equipment on the cardio and weight training side. My point is the crowd meter is inaccurate at best. Here is a grand idea, get more of the equipment that people use and are always occupied instead of nonsense like a crowd meter.

Source: Google

Ellie Williams

โ˜… 5

The equipment and locker rooms are always very clean and in good condition. The staff is always friendly, even at 5am!

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sarah ortiz

โ˜… 5

I enjoy the fitness center layout and ambient . The massage chairs and tanning booths are amazing! . Itโ€™s a Great place and fees are affordable

Source: Google

Maria Arevalo

โ˜… 5

Very clean and very nice equipment! Also love the Hydro massage bed !

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Tom Kershner

โ˜… 5

Great staff at this location. Great package deal for the price you get gym, hydromassage and tanning with the healthy infrared lights.

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Magdalena Orozco

โ˜… 5

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Dr. Howard Marquise

โ˜… 5

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Luis Gonzales

โ˜… 4

Itโ€™s a good gym just a little too cold, you have to wear a hoodie or long sleeves just to stay warm. Wish it was warmer

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Adrian Salinas

โ˜… 5

Great staff that makes you feel welcome, LA fitness is dirty, overpriced, and not worth it. Switch to Planet Fitness.

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Shihan Luis E. Gonzalez

โ˜… 5

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Melissa Duron

โ˜… 5

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Audie H.

โ˜… 4

Clean gym, great hydro massage, and friendly staff.

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Josephine Sanchez

โ˜… 5

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L HDEZ

โ˜… 1

They advertise free personal training but not true at most locations. Very difficult to cancel. You get different answers when canceling!

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Arthur Acosta

โ˜… 5

My most convenient workout time is after work, around 1AM. Even for late nights, it is maintained properly. Definitely recommend this location.

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King Sinix

โ˜… 5

Nice gym, friendly staff, new equipment. One of the nicest planet fitness gyms in San Antonio.

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Karina Valadez

โ˜… 5

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XUCKEY

โ˜… 5

Hip thrust ๐Ÿ‘Œ

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Erika Prieto

โ˜… 5

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Ajean Bomber

โ˜… 5

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Johnny Sanchez

โ˜… 5

I enjoy the atmosphere , and how everyone is helpful .

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Papa Batsquatch

โ˜… 5

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Melvin Dalton

โ˜… 5

The Staff is amazing, always friendly, quick to help, Gym is clean, equipment is nice, only thing i want planter fitness to change is a bench press with free weights. however i know this is not their MO.

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Sylvia Stewart

โ˜… 5

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Jeanette Zuniga

โ˜… 5

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John Serenita

โ˜… 5

First and foremost, Kelly is an amazing lady that does it all. As a gym rat, I notice the little thing, and she never sits still or chewing the fat behind the counter. She's on the floor giving tours, cleaning, refilling cleaning stations, and attentively listening to gripes & complaints. She does all this with a smile on her face. I would fast track her to supervisor/ manager as her work ethics should be emulated. Secondly, I love Planet Fitness for it being a gym, and not a night club with loud music and everyone on their phones.

Source: Google

Jose Tamayo

โ˜… 5

Friendly staff, clean and convenient times for workouts.

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Nelson Villalobos

โ˜… 1

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charles brunston

โ˜… 5

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Annie Pearl

โ˜… 5

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Dawn Poulton

โ˜… 4

I've been to a lot of Planet Fitness locations. This one is ok. Super friendly staff. No total body red light therapy, no red / green light circuit training, large crowded space w/ only 1 separated space. no hydromassage beds: only upright chairs, and the chairs are different, upgrades maybe? they have smaller screens & different programing

Source: Google

sierra lara

โ˜… 5

Very clean and spacious gym with equipment to get in a quick workout, or spend your whole morning there ๐Ÿ˜‚ the environment is very welcoming and has an at home like feeling, 10/10 experience

Source: Google

Jerehmie Cannon

โ˜… 5

The customer service is great, and the staff keeps the gym immaculate. Bonus points for having 100lb dumbells!!

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Victoria

โ˜… 5

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Jaewlaye Sherman

โ˜… 5

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Danielle R

โ˜… 5

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Last

โ˜… 4

This location is great. Welcoming staff too. Which is why it's packed. Coupled with the smallest parking lot on earth, good luck. ๐Ÿ‘ I can't imagine where that vlogger parked that bus.

Source: Google

Turner III Billy Jack

โ˜… 5

Potranco location has the best, friendliest, most helpful, and knowledgeable staff in San Antonio. I go there between 11:00 am and 4:30pm almost everyday that I do not work. This includes the weekends. I have had nothing but a good experience working out at that location. The entire area in the gym is clean, the paper towels are always full, the sprayers are always full and in good working condition. The equipment is always in safe working condition and always clean. I will continue to come to this location as long as the current staff is here. Always friendly, always smiling, greet when I arrive, and thanked for my business when I leave.

Source: Google

Phillip Hanson

โ˜… 4

It's convenient, nobody stares at each other, nobody hogging the machines which is nice. Better than gold's

Source: Google

CHarley H.

โ˜… 5

They are the height of professionalism, friendliness and helpfulness from getting started with a membership though answering my needs every time I'm there. Your membership prices are very reasonable and I appreciate you supporting the military and veterans through your military discount for both the new sign-up cost and monthly fees. Every machine and tanning booth I use is always clean and the cleaning stations are always stocked. Virtually all machines are always in working order and the bathrooms are clean. And one of my favorite things which I've never seen before is the app measures how busy the facility is at any given time so I can gauge the busiest and slowest times of the day in order to set a fixed schedule on my calendar of the best times to go.

Source: Google

Chad Hinden

โ˜… 5

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Raul antonio Rosales oliva

โ˜… 5

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Eric Thompson

โ˜… 5

Newer equipment

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Paulette Williams

โ˜… 5

It was clean and the folks who work there were great

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John Romero

โ˜… 5

Clean,but equipment is aging and a bit small. The marbach location has newer equipment, larger area, but that location has undesirables there and surrounding.

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Christopher DS

โ˜… 5

Love this place

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Elliot Morales

โ˜… 5

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Victor Hugo

โ˜… 5

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WarBatman Ollervidez

โ˜… 5

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Johnรฉ M.

โ˜… 5

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Armond Prudeaux

โ˜… 4

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Richard Juarez

โ˜… 5

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Aaron Mendoza

โ˜… 5

I was having trouble with my payment processing on the app and the gentleman in the evening was able to help me make my payment and he was also kind

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Sigler Couch

โ˜… 5

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Roldan Bocanegra

โ˜… 5

Plenty of parking and clean facilities

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Gulsah Collins

โ˜… 5

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Sylvia Anthony

โ˜… 5

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hector saucedo rodriguez

โ˜… 5

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j ariel Garcia

โ˜… 5

Excelente lugar

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Christopher Roque

โ˜… 5

Clean

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Joe Lara

โ˜… 5

All good overall, love the place good people

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Chris N Mels House

โ˜… 5

Like (most) others in the chain; this Planet Fitness upholds the standards of a very safe and very clean gym and shower facility. And, like those others always has a very friendly staff that is always on task but also readily available to assist with anything you may need.
I'm very glad my wife joined planet fitness, as she always seems to get the workout that she went for. We(she) joined in Florida, have enjoyed the facilities at every stop on the way to Texas and hope to for a long time to come; wherever we may roam!

Source: Google

Lakisha Jordan

โ˜… 5

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Keith Franklin

โ˜… 5

Great facility, safe parking lot and other members are polite.

Source: Google

Mary Moseley

โ˜… 5

The staff at the Potranco location are so friendly and welcoming. When you walk in you are greeted with a smile and a kind word. They are attentive to client needs and they keep the gym so clean. I changed to the Potranco location because of these reasons. Great job!!! A special shout out to Mr. Bobby!!!

Source: Google

Anna Diaz

โ˜… 5

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Zurisadai Figueroa

โ˜… 5

Excellent

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Betty Contreras

โ˜… 5

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Ruth espinosa Greco

โ˜… 4

It was clean, but itโ€™s better to go when there are not many people

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Jose Chavez

โ˜… 5

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Juan Ramos Calderon

โ˜… 5

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Gaelle Huggins

โ˜… 5

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Carlos Moran

โ˜… 5

Clean gym. A little busy at 5am . Still got a good work out.

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Marina Williams

โ˜… 5

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Mr Stokes

โ˜… 5

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Rhett 8

โ˜… 5

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masterproish

โ˜… 5

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Justin Dela Cruz

โ˜… 5

Great experience here, I know there is a lot of bad rap for PF, but you can get a great workout here, just like anywhere else. Very clean location, very friendly staff!

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Gerald Blackman

โ˜… 5

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Harvey Simmons

โ˜… 4

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jose l aguilar jr

โ˜… 5

Very clean from equipment to the restrooms

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Marcus Jackson

โ˜… 4

Planet Fitness is a cool gym. Great flexible hours, clean, and respectful. A good place to get a workout in. I wish there was more machines.

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Debi Mulkey

โ˜… 5

Excellent in all ways -- clean, safe, well-staffed, friendly & helpful staff. Highly recommend!

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Roberta Staymates

โ˜… 5

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T.H almut

โ˜… 1

ุงู„ู†ุธุงูุฉ ุณูŠุฆุฉ

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Robert Hughes

โ˜… 5

Great place to workout, great atmosphere, and friendly staff.

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Julian Torres

โ˜… 5

Love my planet fitness! It's my personal sanctuary, and the staff are all so nice there!

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Fernando Saenz

โ˜… 5

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Timothy Hughes

โ˜… 5

The staff is nice, helpful and encouraging. Atmosphere is out west going. The parking lot is hard at times to get back out of, but it does have a vitamin shop in it too. So, you can walk from the gym to the shop for your vitamin needs. It kind of evens out that way.

Source: Google

Ken Ashe

โ˜… 5

Friendly staff. Clean, healthy environment.

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Hunger Aid

โ˜… 1

I walked in and was met with negativity from one of the staff members right from the start. Not sure why other than maybe because of the why I was dressed today. I travel all over America and have three different Gyms memberships to maintain my Physical Therapy schedule. This PF is the reason why I am so glad they have locations all over because I will NOT be returning to this one. I do realize there is always going to be that one staffer, but I also believe that a staff member should NEVER Judge someone by appearance because they donโ€™t know who is behind the disguise. LA Fitness is across the street. Guess where I am heading now?!

Source: Google

Slonecker David

โ˜… 5

Great gym. Open 24 hours. Friendly and helpful staff.

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patty barrett

โ˜… 5

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Hill Country Administrative Services

โ˜… 5

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J. R. De Los Santos

โ˜… 5

Always a great workout!!

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Martha Patricia De la Rosa

โ˜… 5

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Cristina Garcia Gรณmez

โ˜… 5

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Michael Winn

โ˜… 5

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T BAILEY

โ˜… 5

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William Hernadez

โ˜… 5

Easy access to equipment and ACCROBATIC ENVIRONMENT for training for 13.1 coming up...

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Nick Miller

โ˜… 5

Staff is great and facilities are clean

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Evangelist Anita Martir Rivera

โ˜… 5

Close to home, a lot of equipment to choose from, it's open 24 hours and the people are nice

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Melissa Ann

โ˜… 4

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Tyler Kelly

โ˜… 5

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Dena Oliver

โ˜… 5

I love Planet fitness on Potranco! The employee's are so nice and the gym is spotless.

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Luis Barajas

โ˜… 5

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Chris Garner

โ˜… 5

Clean

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Marlena Longworth

โ˜… 5

Clean and nice amount of equipment

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Aidee Fuentes

โ˜… 2

Good location, clean. The only problem with location is that they cater to rude people. They don't mind if people hog equipment, and if you let them know, they'll just tell you to wait your turn. Felt real uncomfortable after that. I just felt the rude member staring at me after that ๐Ÿ˜• ain't going back.

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Jeffrey Anderson

โ˜… 5

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Shirley Schoeppel

โ˜… 5

It is a spotless and friendly place. I love it!

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Irving g Carvajal

โ˜… 5

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Michelle Benjamin

โ˜… 5

Love the upgrades from the remodel.

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The Genesis Mishpacha

โ˜… 5

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John salas

โ˜… 5

Great location and staff are always very friendly. My only issue is the high school students during the summer. The place gets packed with students, and they take up most of the machines while chatting or on their phones. I think planet fitness should have a time slot for them. Maybe from 1-4.

Source: Google

Clavijo Bustos_ Ks-902

โ˜… 5

Es el mejor lugar para hacer ejercicio y tambien muy barato, no tengo molestias

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James Barton

โ˜… 5

Planet fitness at Potranco has all universal equipment for cardio and resistance training I need. Itโ€™s also very economical. Itโ€™s a perfect setup for me.

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Levi Mccasland

โ˜… 1

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Rafael

โ˜… 5

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Sal Thunder Garcia

โ˜… 5

Some of these reviewers aren't being honest and are probably on the cheap plan and demand Black Card service.

I am digging the new remodel and am glad to see they've updated some of the equipment. They also added new equipment as well. I've noticed the newer staff is more attentive now.

Source: Google

karl kistler

โ˜… 5

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Patti Hale

โ˜… 4

I have had my PF black card membership over 7 years. Although the staff is friendly and the location is very clean, I am not happy with this location. Removing the total body enhancement machine to put in more tanning that I never see used was very disappointing. I incorporated that in my workout as I have numerous medical conditions that limit my use of other equipment. Not having personal trainers to help develope personalized exercise plans is another negative. I can occasionally use the 30 minute workout and treadmill depending on my pain levels. I can use the weight machines and I benefit from the hydromassage as well. I am forced to travel far from my home for what I need when this location is a few miles from home.

Source: Google

Ryan Beauchamps

โ˜… 1

Went in to work out and shower, there was a woman in the men's locker room when I went to shower. Told the manager when I cancelled today, didn't really give a damn, big surprise. I have already switched, won't be back ever.

Source: Google

Dajah Moses

โ˜… 1

I had two very negative experiences with this gym.

1.) When covid started, they charged my account for the month and closed the gym the next day.

They didn't wanna give me my money back, so I had to assertively ask for it back. I'm not paying for something where I don't receive any service. That's literally stealing!

2.) I signed up for this gym again because I was staying at my parent's house for the summer and the location was convenient.
I thought I could cancel at the end of summer but I was wrong.

The staff doesn't explain the contract or cancellation policies when you sign up. Very unprofessional and shady!

They gave a such a hard time about cancelling. They told me I had to pay $60 to cancel my membership. So ridiculous!

They also had a random renovation they did that summer so they closed the gym again! They still continued to charge me.

I was furious and left a bad review on the app/website. Months later- a manager contacts me and lets me cancel my planet fitness membership. I was happy to finally cancel and leave this shady business for good.

However, I noticed they were still charging me for payments, even though I no longer had a membership. I called them to confirm I was no longer a member and they said I wasn't a member.

This is when I completely lost trust in Planet Fitness and began to despise their bad business practice.

I had to dispute the charges through my bank and had to have them blocked several times (as they kept charging me under different names).

I will never give a gym my bank information again because they are not trustworthy, especially not Planet Fitness. They clearly only care about making money and not about providing a quality service or customer satisfaction.

Source: Google

No Worries

โ˜… 5

Was greeted at the front door with warm, cheerful, smiling faces. Associate was very friendly and professional and eager to assist. Environment was clean and comfortable.

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Sara Orozco

โ˜… 5

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Gerritt Roon

โ˜… 3

Too many people.

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Marty Kellerhouse

โ˜… 5

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Herbert Jackson

โ˜… 3

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Chloe Midkiff

โ˜… 5

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Tyrome Hannon

โ˜… 5

I love the staff at the gym!! They're always so friendly and welcoming, and they always keep the facilities clean at all times!

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Sadie Holguin Murillo

โ˜… 4

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P R

โ˜… 5

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Anthony Chatman

โ˜… 5

In and out.

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Keath Ivory

โ˜… 5

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Monsserratti QG

โ˜… 3

Clean and friendly staff.
Overly populated, parking was/is chaotic

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R B

โ˜… 5

Clean facility and very friendly staff. Everyone smiled and interacted with the patrons. Good climate.

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Anthony Arroyo (TexasGuitarist)

โ˜… 5

I think this is a great place and a great monthly fee and I'm very happy to be here. I just started and in my old Gold's Gym days, this place is much better. It's more of a modest feel then Golds. They frown down on slamming plates and Loud grunting and all that other stuff. It's just a better place. For me

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I morales

โ˜… 3

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Esha Henry-Ford

โ˜… 5

I attend this facility at least 3 xs a week and it is always very clean. The staff is always friendly, welcoming, and attentive to their guests.

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Susanne Jones

โ˜… 5

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Jade Kreger

โ˜… 5

Not once have I had a problem with anything or anyone! All the staff are super nice and welcoming, as well as the people that go!! Itโ€™s a really good environment, everyone Iโ€™ve talked to is so enthusiastic and supportive Iโ€™m usually a introvert but here Iโ€™m not afraid to talk to anyone theyโ€™ve all been such amazing help and I will continue coming here !

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Lydia Campos

โ˜… 5

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Justin

โ˜… 5

Can't complain, it's a planet fitness. Clean and equipment is in good shape

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Said Hashemi

โ˜… 3

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Elizabeth Floresmerino

โ˜… 5

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xitlali hdz

โ˜… 5

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Andrew Vasquez

โ˜… 4

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Carlos Arriola

โ˜… 5

As indicated in previous box

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Nixon Stroud

โ˜… 3

Has a weird smell probably cause itโ€™s one of the older planet fitness and it was also really busy.

Source: Google

Moreno Thomas

โ˜… 5

The staff is very attentive, helpful and always smiling when they help customers. During my enrollment they were helpful in sharing some great details to ensure I have the best experience. I was on the sideline of having a gym membership but Iโ€™m happy I went forward with it and got the black card since I travel.

Source: Google

calijd74 josh

โ˜… 3

Plenty of cardio equipment with no wait times....everything else....good luck. Expect to wait for everything else. Too many ladies sitting on machines while on their phones. I can't stand people on their phones in the gym!!!!

Source: Google

Yolanda Betancourt

โ˜… 5

Source: Google

Daniel Ibarra

โ˜… 5

Source: Google

Cheryl De Los Santos

โ˜… 5

Potranco Planet Fitness is a very nice club with a lot of equipment. The facility is clean and the staff have all been friendly.

Source: Google

Elisa Gonzalez

โ˜… 5

Source: Google

Kassy Fernandez

โ˜… 5

Source: Google

Rosa Suazo

โ˜… 5

Me encanta !

Source: Google

Jennifer Sanford

โ˜… 5

Source: Google