★ 1

This used to be a great gym. One of the best work outs I’ve ever done. Unfortunately the schedule is poor and has deteriorated since opening in 2020. Members pay near $150 per month and there have not been weekend classes offered in months. No updates or explanations provided to members. Owner nor corporate respond to member concerns. The locations in Flowermound and McKinney are superb. Owner engagement obvious and a sense of community with members. Same owner of Las Colinas has Southlake and Keller. Southlake schedule is worse than Las Colinas. Keller is the best of the 3 locations owned but too far to drive. Hopefully there is a new engaged owner soon if not I don’t see how they can survive with members leaving

Source: Google

★ 5

Source: Google

★ 5

Sign up! This is the first time in my life I have stuck with an exercise routine (almost a year). It's because of the variety of the workouts and the fantastic instructors: Angel, Cat, Jasmine and Logan. 45 minutes or a 30 minute express get you a full body and cardio workout with no impact! The app keeps you going with goals and stat tracking. Easy to use. The benefits to my health were fantastic with improvements in cholesterol and other measures.

Source: Google

★ 5

Source: Google

★ 5

Love this place. The trainers are great and offer a great workout experience.

Source: Google

★ 5

Source: Google

★ 5

Fun and motivational workouts from Coaches Catalina & Genieve! I particularly appreciated the extra time Coach Catalina spent with me after a recent class to sort out my strapless rowing technique. I highly recommend this RH or the studios at Southlake and Keller for rewarding workouts from amazing coaches in a fun and collaborative environment.

Source: Google

★ 5

Source: Google

★ 1

Poor customer service.

Source: Google

★ 5

Started rowing over a year ago, best thing I have decided to do. Powerful work outs, mixed classes, great coaches. Over a million meters in my pocket 😮‍💨 Coach Logan, Angel and Matt are awesome and definitely put you to work.

Source: Google

★ 1

BUYER BEWARE!

My wife was lured into trying one month at a discounted price. However, almost immediately, my wife figured she would not be able to continue with this program because of her job schedule.

So, she called to let Row House know that she would discontinue as soon as the trial month was done. But instead, she got a message saying that the person in charge of cancellations was no longer with Row House and that they would contact her later.

No one contacted my wife, so yet called again. The person who answered the phone told my wife they would not refund her because she needed to cancel 30 days in advance. The question is, how can someone take advantage of a 30-day TRAIL period and still have to give a 30-day cancellation notice?

Not only this, but they gave my wife a hard time canceling the program, saying they would only put it on hold for four months before starting to charge us again.

Row House: "You can check out any time you wish. But you can never leave."

Update: Do not believe any comments from these people. The first month was NOT free. It was half price as a "trail period." So, as you can see, they have every intention of charging the next month regardless of you not being interested in continuing after the "trial period."

Regardless, my wife tried to cancel but, since the person in charge had quit, too bad for the customer, right?

Source: Google

★ 5

Had a great 30 minute work out and my instructor was amesome

Source: Google

★ 5

Angel is an awesome instructor!

Source: Google

★ 4

Source: Google

★ 5

Thanks, Angel, for great instruction and bringing the energy. Gotta check her out!!

Source: Google

★ 4

Source: Google

★ 1

I arrived a couple minutes before start time for the first class of the day - only to be locked out of the studio!! What a first impression. There is no one who works their front desk in the mornings, so it appears they are short staffed. Which is fine - Yoga Six is next door and since I'm a Class Pass member I grabbed a spot in the 6 AM power class!! I'll be calling back later today, to try and reschedule but I'm super bummed because I was looking forward to the early row. Happy Monday!!

Source: Google

★ 5

I enjoy going once a week. All the coaches are AMAZING

Source: Google

★ 5

Love this place! Saw results within my first week & the coaches are always motivating you. Highly recommend

Source: Google

★ 5

Great workout, Rowhouse is doing great. The instructors and staff are encouraging and kind
Small suggestion - if added band workout alternative days and more muscle strengthen
exercise it will be great

Source: Google

★ 5

I’ve been coming to RH since January of this year. When I say it has been life changing, it isn’t just about the workout. The instructors and staff are amazing. And by amazing, you just have to check it out for yourself. They are encouraging and friendly. But also we enjoy cutting up. I’m sold on RH. Definitely great partners in my health journey. And the actual workout is killer…but in a good way.

Source: Google

★ 5

This is a groovy place for a great workout! Staff is professional, friendly, and helpful. I definitely recommend this place!

Source: Google

★ 5

Source: Google

★ 5

Great workout! Coach Angel had incredible energy, gave clear instructions on safely and effectively using the rowing machine to this newbie, and kept me motivated throughout the class! One suggestion would be to offer alternative options to those with back/spine concerns during the core exercises. In summary: fun, challenging, full-body workout!

Source: Google

★ 2

No knocking the awesome instructors. They're fun and have a great attitude, but i want to echo the reviews on poor management.

I had asked the front desk to cancel my membership, I was going to try other gyms. The young lady that it was cancelled, but a few months later I realized they had been taking $15 a month out of my account each month. I spoke to a nice gentleman on the phone and he told me that i was on a "pause", that's not what I wanted, and that i needed to email the GM.
I did so, but never received a response, and I'm still being charged monthly, it's been 5 months since I went in to cancel. Unacceptable.
The reason for this review is to get the attention of management since they didn't respond to my email and calling the desk at Las Colinas is futile, rarely does anyone answer and I've never gotten a call back to messages left.

Source: Google

★ 5

My first time rowing and this place gave me the best experience!! I can not wait to come back! Everyone needs to come to their Grand Re-Opening April 23rd!!!

Source: Google

★ 5

Love this place!! They have such great energy and are super welcoming definitely have to check them out!!

Source: Google

★ 5

Awesome Instructors! (Angel) Love the classes!

Source: Google

★ 4

Source: Google

★ 5

This studio has been a fitness game-changer for me. Not only have I found a workout that I’m eager to get up and get out for, but I’ve seen exciting strength and heath benefits in such a short time. Studio has a variety of class styles, each worth your time, and each coach is fantastic. If you’ve got 45 minutes, this is time we’ll spent!

Source: Google

★ 5

I took a complimentary class and really enjoyed it. Still trying other fitness centers out to find the best for me but really enjoyed this workout. The trainer Rydell was friendly and welcoming and the patrons were kind.

Source: Google

★ 4

Great workout with fabulous instructors. They could do a little bit better answering the phones at the Las colinas location. I will say that I do have a lot of fun, and rowing is great exercise for the body. I can say a lot of my hip and back pain has been alleviated since I started rowing.

Source: Google

★ 1

Poorly managed

Source: Google

★ 1

I have been charged for subscription and never received a refund. Up on calling to the front desk they always keep telling their manager isn't there and will let him/her know. Been trying to hear back from the MANAGER from last 2 weeks. this is a horrible experience. I DO NOT RECOMMEND THIS PLACE FOR ANYONE THAT WANTS A GOOD CUSTOMER EXPERIENCE.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I DID NOT TAKE A CLASS - I want to preface this. I am simply writing about their marketing habits. I will NEVER attend a class simply due to the amount of times I have been asked to be removed from their texting list and somehow still get more messages later.

I understand that this is not a big deal to some people but it really does bother me when I have staff members reaching out to me constantly and then all the sudden I start getting marketing messages months later when I have already asked to be removed twice. Not to mention the amount of emails I get that I also have unsubscribed from multiple times.

If they can't answer a simply request to not stop communication when asked why would I trust them with helping me work on my physical wellness?

Source: Google

★ 5

Matt was a great instructor! He was thorough in his instruction techniques and brought the right kind of energy to get us all pumped up. Great job Matt!

Source: Google

★ 5

Attended Matt’s class tonight. First time rowing in years. First time ever rowing in a group. In fact I’ve never enjoys group workouts. But his energy kept us in good spirits and we powered through the most challenging workout I’ve done in a while. 10/10 will attend more of his classes.

Source: Google

★ 5

I’m trying out different things because I want to add variety and change my workout routine so I tried rowing for the first time today. Everyone was super friendly and welcoming. My trainer was Rydell and he was really nice, helpful, and made me feel at ease. The music/lighting was great and it was a fun environment. I’m still trying other things to see what I’ll stick with and works best with my schedule but I know I’ll definitely be back for drop ins at least.

Source: Google

★ 5

I LOVE this place! The front desk ladies are always welcoming (hiiiiii Heidi)! Angel’s classes are so much FUN - she has an amazing amount of energy and keeps me laughing. So good for those early morning workouts! I love the technique and rhythm of Logan’s classes. He was my instructor for my first visit and explained the mechanics of rowing and the ins-and-outs of the machine perfectly. I am a (very) big girl and feel completely comfortable in this environment/with these coaches/with the group, and, more importantly, I feel CHALLENGED and accomplished each time I show up. I cannot say enough good things about this place - check it out!

Source: Google

★ 5

Source: Google

★ 5

Just visiting the area, I belong to the Highlands Ranch row house, and took advantage of the unlimited membership perk giving access to other facilities around the country. Thank you Los Colinas for a great workout this morning, Rydell you're a great coach and Heidi was very welcoming and friendly, I will certainly stop in again next time I'm in the area.

Source: Google

★ 1

They are at overcapacity and I cant get into a class. Tried to cancel my membership but they wont give me my money back.

Source: Google

★ 1

I got a membership at the end of April. When I tried to sign up for their evening classes on their app (I work from 9-5pm and can only do evenings), they were booked up for weeks! they told me I can get on their "waitlist". I don't particularly want to pay for a membership, only to be put on a waitlist.

Immediately, I wanted to cancel my membership because a) I had not even used it once at this point, and b) being waitlisted for classes was not going to work for me. I need to be able to go consistently and regularly, not when they have a "free space". However, I was told that once the payment gets processed they can't do a refund. Manager spoke to corporate about it, and nope, nothing they can do, except give me 3 free months, but that doesn't change the fact that their classes book up so quickly. I was told that they're planning on adding more classes or more bikes in the future, but that's still not helpful.

Anywho, I just want my money back since I haven't even used my membership. I tried contacting corporate on my own, with no luck and no response. I very much dislike leaving negative reviews but I guess there is not much I can do.

Source: Google

★ 5

Source: Google

★ 5

Jill was great a whole body workout kept everyone pumped up.

Source: Google

★ 5

I am such a fan of Row House Las Colinas! I joined late December to unwind from bodybuilding. I loved it after my first class. The ladies at the front desk are really sweet. Coach Cindy (ChaCha) made me feel so welcomed but did not ease up or let short change my workout. She took the time to learn my name and made sure that playlist was top notch! I usually fade in the background but her classes made me want to know who was next to me. I hope my schedule and training lead me back in some way soon.

*This facility adheres to CDC guidelines regarding COVID-19

Source: Google

★ 5

very good instructor.
no space of improvement needed.
Water filler on premise.
best in Irving. and dfw

Source: Google

★ 5

Source: Google

★ 5

I was visiting from out of town and decided to check this place out because I have never been to a boutique fitness studio before! I also have never done indoor rowing and I honestly thought that I would “only” get an arm workout! The facilities are well maintained and super clean, it was absolutely pristine and I felt very safe as it pertains to COVID-19 guidelines. Prior to arrival I received a call from the front desk, they checked in on me and confirmed my booking; per their request I arrived about 15-20 mins early for a quick tour and rundown of the class and proper rowing technique(they have different class formats and I chose to try “Power”) This was super helpful, because I didn’t feel lost or embarrassed once the class began). Coach, Cindy(Chacha) made me feel welcomed and answered any questions I had, she even asked me if I had any injuries, which I do! She was able to modify some exercises for me and that was super helpful, her music was on point!! What I loved about this class is the low impact factor; you still get a FULL body workout without the impact on your joints (in particular knees, in my case). It’s been 3 days since my workout and I’m still sore!

Source: Google

★ 5

Absolutely love row house Las Colinas! I joined when they opened last year and have rarely missed a day of working out since! Row House has such an awesome sense of community and you always feel welcome as soon as you walk in. The staff takes the time to get to know the members and I have built such an awesome relationship with both the sales team and the coaches. They also offer several different class times throughout the day so it works perfectly with any schedule. CHECK THIS PLACE OUT!

Source: Google

★ 5

Great whole body workout! I love the Row House, Coach Cindy is awesome! She is so encouraging and knowledgeable about health and fitness. And she plays great tunes to keep the class fun! Her dedication to my experience, motivates me to work even harder.

Source: Google

★ 5

I'm so glad to join this community. The instructors are encouraging, the atmosphere is really unique and it is a wonderful low-impact workout.

Source: Google

★ 5

Very clean. Awesome workouts. Logan (instructor) is great! Just wish there were more class options/times...

Source: Google

★ 5

Source: Google

★ 5

Clean and the Rowing machines are 6 feet apart. The classes are awesome! I am over weight however the Rowing classes are sculpting my figure. I love beating the numbers from my last class! JOIN!!!

Source: Google