★ 5

Jay is one of my favorites at this location! Everyone there is exceptional, but love taking his class!

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★ 1

Wish there was a button for ZERO stars…

I traveled from Dallas specifically to take this class with an instructor I’ve admired for two years. I arrived at the studio only 7 minutes late due to a delayed Uber. At first, I was told it was fine and that I could still join. Then another staff member approached and asked if I was a new rider. I explained that I’ve done SoulCycle for years and that I’m an Equinox member since 2019 — just not at this particular studio.
Instead of listening, she repeatedly interrupted me and began offering alternate dates, even after I explained that I was only in town for the day and that this class was the highlight of my trip.

Finally, she cut me off and told me I wasn’t allowed to attend for “safety reasons” because my profile shows me as a new rider — even though I clearly am not.

As a postpartum working mom, this was supposed to be a moment for myself, and the lack of flexibility and empathy was incredibly disappointing.

I understand safety protocols, but refusing to hear me out and denying me entry, despite my experience and history with Equinox/SoulCycle, makes no sense. A simple liability waiver could have easily solved this — but apparently that was too much to ask.

Instead, I wasted PTO, a flight to Houston, a hotel stay, Uber costs, and precious time away from my infant, only to be turned away at the door. The refund offered is minuscule compared to what I spent traveling just to take this specific class.
Houston — we have a problem 🔊

Source: Google

★ 1

Unfortunately, the customer service at the Houston SoulCycle location continues to be disappointing. After driving 30 minutes to take a class, I was told I couldn’t enter because I “wasn’t in the system,” despite having taken classes at the Dallas studio and showing up 10 minutes early. When I explained this and noted that I was aware of the 10-minute grace period, the key holder, **Nicole**, responded with “Good for you,” and then pointed out that I had “only taken two classes.” I chose to walk away, but she followed me from behind the counter to reiterate the policy—one she said had “recently changed.” I asked when it changed since I’d been to SoulCycle fairly recently, but the interaction just felt unnecessarily hostile.

I do want to acknowledge that the other two team members on shift were wonderful. **Renee** was incredibly kind, and the other young lady apologized repeatedly for how things were handled. Their professionalism stood in stark contrast to the experience with the key holder.

Despite the rocky start, the class itself was phenomenal. The Millennial-themed ride was full of energy, the music was perfection, and the instructor was absolutely on fire. 🔥👏🏾

However, this is now the **second negative experience** I’ve had at this location. Enough is enough—customer service needs serious improvement at this Houston studio.

Source: Google

★ 5

Great place to go get your sweat on ☺️

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★ 4

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★ 1

I was enthusiastic & pumped coming into my second class but that quickly died off when instructor, Andres, decided to rudely call me out in front of the class because I did biceps curls with my left arm instead of my right arm as he instructed. That’s NOT the way to teach newcomers and much LESS, motivate them to continue taking classes here with that attitude. I’ll be requesting my refund for the class pack I purchased.

Source: Google

★ 5

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★ 5

pls do more musical theatre rides 🙏🏼 (forever sad i missed chicago x cabaret

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★ 5

So much fun. Friendly staff. Second time there. I’ll be back to die on the bike lol

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★ 5

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★ 5

This place is IT! the instructors, the vibes, the people!! I love love cycling and when a friend recommended this place, something clicked in my head and ever since last year I have been in love.

Please if you have the chance try it out, your life will be instantly changed!

Source: Google

★ 5

Had my first ride there on Thursday and it was AWESOME!!!!! Cat G. is an amazing instructor! I will be back!!!

Source: Google

★ 5

I came for a ClassPass with Cole and it was my favorite cycle class yet! I was greeted at the front by Cory and she made me feel so welcome and comfortable which isn’t usually the attitude when you go to a studio you aren’t a regular at. Came for the free class pass but will definitely be back for the environment and good vibes from these staff members!

Source: Google

★ 5

Andres is THE BEST. 100/10 every time

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★ 5

Corrie was Amazing today, she really made me feel appreciated as a customer and was so helpful today. I’ve noticed this location has a lot of turnover…… don’t lose that one!!!

Source: Google

★ 5

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★ 5

Meg and Anthony make the classes sooo fun 🤩 henny my legs were shaking

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★ 3

This is like your average, gym cycle class....only a bit more complicated and a bit more upscale.

1. You will need : workout gear for exercise, water bottle, clip in shoes (they will give you complimentary ones your FIRST ride only.) They will have hair ties, ear buds (noise level) and gum -- complimentary.

2. The people that frequent this place are either unmotivated OR have money to burn. The instructors have great energy but its also the whole premise of the studio. If you cannot motivate yourself, this is the place for you.

3. They lack space. You will be waiting for ONE studio room to open and right outside are lockers. When one class comes out, you will smell body odor. Ugh.

4. You can sign up for classes online or in person along with your bike number preference. Just be aware of their cancellation policy.

5. High energy but understaffed. Its a bit hard to get their attention.

6. She said complicated. Yes, the complicated part is they have machines that you can ONLY use if you have clip in shoes, forcing you to rent (four dollars each class) or buy your own (expensive). You choose a certain bike with a number. If you don't cancel before 5 pm the day before, you get charged. Houston requires you to commute and so many things happen - including emergencies. I understand cancelling within 2 hours but not 17 hours before. Something to keep in mind.
Getting on a bike is the most complicated thing because the company purposely buys bikes for those  clip in shoes to lock in. My first few times, it took me and the staff almost 5-7 minutes just to lock my feet in. It takes time to get used to. Hopefully you won't need to use the restroom the whole class.

7. The class is like a disco. Certain classes have themes. The music is loud enough to make you deaf, even WITH ear plugs. If they are out of ear plugs, that would be an obvious indication that they should turn down the music, right? Its almost pitch dark except for a few candles that they allow newbies to blow out towards the end of class. If something happens to you, who would know with the music blaring and it being close to pitch dark?

8. They have a luxury restroom with "hotel" vibes. You have your two showers with shampoos and toiletries but small space.
I am surprised soul cycle exists anywhere, really. I will say no one was rude. They were up beat and willing to help if you could get their attention with the staff ratio to customers. The individual classes itself aren't cheap and I do not think they offer any membership deals which is ridiculous.

Motivation is internal and if not, you will pay a hefty price for it. Maybe the ones that are regulars come in because it is "different" but you will see it is not all that much different from gym cycle.

Source: Google

★ 5

From the front desk staff to the instructor, everyone is so sweet! Janna was absolutely amazing! She has such a "can do" attitude, so positive and welcoming. I was struggling hard as a beginner but she never made me feel like I was doing it wrong. If anyone is discouraged or nervous about taking their first cycle class, Janna is who you should book with. I will definitely be back to book with her.

Source: Google

★ 1

I will never come back to this studio after how I was treated by an employee named Corie. I was asking for help with the class and asking a bunch of question, and overheard her call me “retarded.”

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★ 5

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★ 5

Best workout experience! Not only does it make me feel physically great it also helps me get in a very positive mindset that sets me up for success for the rest of the week. All of the staff from the front desk to the instructors and everyone else are all so kind and welcoming and very responsive. I can’t recommend enough!

Source: Google

★ 5

Andres and Cole are great! Both very welcoming and make classes fun.

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★ 5

Andres is one of the best!

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★ 1

The staff (name: Avery) lied about birthday rides. I come in asking if I could do my birthday ride just two days earlier and she lies to my face saying that I would “receive a email the day of” when actually it’s all supposed to be a drop-in class. I even emailed Soul’s Manager of Rider Experiences. I just found this studio to be overall pretty unfriendly compared to other studios in NYC that I go to regularly.

Source: Google

★ 5

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★ 5

Love this studio! Have taken a few instructors and always come back to Cole’s class, the music, the vibe and his energy is unmatched!

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★ 5

Fun!

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★ 5

Never been a cardio person and even the first time I went cycling I wasn’t the biggest fan but it beat the stair master and running outside so I kept going to the classes and I just fell In love with it. The energy in the class and the sweat you get from being encouraged to push yourself pass what your limit feels rewarding. After going for several months, I find myself feeling more confident. My favorite instructors are Cole, Jay, and Meg. They are super energetic and great teachers. If you really want to push yourself and find a class you can hate and like at the same time, id recommend the 1:30pm Sunday HIIT class with Cat G. I feel great after but I hate it during! Happy to be a member here and def recommend.

Source: Google

★ 5

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★ 5

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★ 5

Frat Basement Classics today with Cole was my favorite soul class EVER!!! So so fun!!

Source: Google

★ 5

On the night I was born, the rain was pourin', God was cryin'
Lightnin' struck, power outage, sparks was flyin'
The real one's here, the young boy that walk with lions
Around the outlines of chalk where the corpses lyin'
Of course I'm tryin' to revive a sport that's dyin'
But the guns and the drug bars that y'all relyin'
Got these nerds thinkin' that you guys hard as I am
But that just mean I ain't as comfortable as y'all with lyin'
SOULCYCLE FOR LIFE ! (Also thank you to NIA from soul cycle)

Source: Google

★ 5

When I was a kid, I wanted to be an astronaut… go to the moon. I wanted to be in the NBA…. hit that game-winning shot. I wanted to be a race car driver…. come in first but now all I wanna do is SoulCycle with Nia on Sundays.

Source: Google

★ 5

Super fun. Never had so much fun working out.

Source: Google

★ 5

Love this place so much! It’s like the club minus all the toxic parts lol. So much fun, so much energy, great music, emotional releases, and a beautiful studio. Meg and Cole are THE ones 🤗💞. I would recommend they get some rental seat cushions though, my bum is always sore after because the seat is so firm. Other than that it’s a great time!

Source: Google

★ 5

Cat class is the best

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★ 5

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★ 5

My wife’s home away from home

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★ 5

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★ 5

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★ 5

Great clean studio and amazing instructors

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★ 5

Love every class! I leave feeling energized words cannot express what I take from cycling. <3 The music is amazing

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love my soul cycle, Cole is a great instructor and you get a great workout and it’s fun!

Source: Google

★ 5

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★ 5

SoulCycle is always such a fun time. I really enjoy the music, ambience, and staff. Would recommend

Source: Google

★ 5

Love love love this location. Janna’s class is awesome. I always leave feeling motivated to start my week.

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★ 5

Always a great experience! Been going to Soul for a few years, it’s always immaculate and the instructors are incredible!
100 stars!!

Source: Google

★ 5

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★ 1

Showed up 1 minute late, they said I couldn't come in and then locked the front doors after the class commenced so I couldn't even talk to the front desk about a refund or their policies. They don't care about the average consumer, $30 for a bike ride is hilarious. I will not be returning to this establishment.

Source: Google

★ 4

Love the class on Saturday. They following all COVID-19 process

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This is my favorite place to de-stress and exercise. I make a point to go into every soul cycle I can find when I travel and love going to this one. The energy here is pretty top notch and I always have a positive experience.

Source: Google

★ 5

Meg had such an amazing energy! She made me feel like one of the girls on my first ride. Thank you! I will be back !

Source: Google

★ 5

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★ 5

Meg is the best instructor! She really gets me motivated to do my best and always has a smile on her face. Facility is always clean and staff is willing to help you with whatever you need.

Source: Google

★ 4

Gr8 vibe, ppl, music! The staff is taking sanitation precautions during this time. They are doing their very best to make sure precautions are made and every1 is safe; they’re taking temperatures, a pen holder for sanitized and dirty pens (very tedious!)

However, this place has def changed, & I hope it goes back to normal soon. Out of 60+ bikes, only 12 were reserved for riders, due to CDC guidelines.

After class I took advantage of their amenities; showers, towels, bathroom products, etc. Due to CoVid, they’re off limits.
1 star off bc of the price; it’s WAY TOO $$$. $30/class
$15 to reserve EARLY
$3 -shoe rental
TOTAL: $48 🤦‍♀️ (Especially they closed off their amenities...)
I get it, they have to make their $ back somehow from being closed during quarantine...

Source: Google

★ 5

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★ 5

SoulCycle is an amazing way to decompress from the week and feed the mind, body, and soul. I'm coming from DC and I can honestly say that Houston has several high quality instructors. Highly recommend!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 2

Two stars. And that’s only because of Austin. I have been to almost every location in the country, I’m a true die hard SC fan but this location is the only one I don’t like. Staff is always in a bad mood, they also reserve bikes for friends and move you if their friends want a better bike. They are just rude and I will never come back to this location. The riders are a bit aggressive too, I don’t know why this is the least friendly location. Very, very disappointed.

Source: Google

★ 4

Outstanding boot camps. But lack of proper ventilation is a safety hazard.

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★ 5

Good workout if you can stand being on the bike for an hour. Not my cup of tea; but I got a great workout.

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★ 5

Find your soul.

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★ 5

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★ 5

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★ 5

Amazing experience! I absolutely LOVE their workouts. The staff is super friendly, inspiring, and puts all their energy into the classes. They'll help fit you on your bike if it's your first time. Locker rooms are small but well appointed - with shampoo, face wash, extra hair ties, disposable razors, etc. Cycling shoes & water is extra.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Great place for a quick revival!! Love the attention to detail. Atmosphere is chill. Garage parking. Safe area.

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★ 5

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★ 5

Traveling in from Chicago for work, I was happy to find a SoulCycle location near my hotel. Great location with a cute restaurant with outdoor seating right next door. Instructor Catie was one of the best I've had in terms of motivating you to push yourself, without sounding 'preachy'. I would highly recommend taking her class. I thought the patrons I encountered were also super hospitable. Bathroom and showers were very clean, but very simialar in size to other locations. Spacious locker room, or better setup compared to other locations I've souled at.

Source: Google

★ 5

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★ 5

This place will work you out HARD. Great workout with an even better vibe. Very clean and all the staff are helpful.

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★ 4

Dont care for the location but instructor was great

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

They motivate you to do your workout with nice facilities and music. At the same time you will be injuring yourself due to the pace of the workout. If there are any injuries in the past, those will come out.

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★ 5

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★ 5

Exhilarating music and ambiance. They thought of everything from gum to hair ties to razors as to eliminate all excuses!

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★ 4

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★ 5

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★ 5

The instructors make the difference

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★ 5

First time yesterday- the reception was welcoming, facilities was clean. Shanel was our instructor, it was so much fun, full of energy and I was smiling the whole time!!! I would definitely go back!!!!

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★ 1

AWFUL service

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★ 5

Get caught up on the energy and sweat away the stress

Source: Google