★ 1

I’ve been a loyal Sunstone Fit Yoga member for years and even reached my 50th class milestone, but unfortunately my experience with the ownership has left me very disappointed.
In August, I was incorrectly billed twice in the same month. While it took some time to resolve, the instructor Liz was professional and helped get the refund processed, which I appreciated. Because of this, I was cautious moving forward but still wanted to continue my practice with Sunstone.
Before September, I requested to place my account on hold since I would be out of town. I never received confirmation, but I assumed everything was handled. Instead, I later received a text from the owner, Amanda, stating that my card on file had expired. When I explained that my account should have been paused, her response was dismissive, unprofessional, and even accusatory. She told me that I had caused “several problems” with my payments and suggested I should just cancel my membership. She also denied the double billing that had happened in August, despite it being a documented error that Liz had to correct.
It was extremely disheartening to be spoken to this way as a paying customer who had supported the studio for years. Rather than empathy or professionalism, I was told “it’s just not a good fit.”
I truly enjoyed the classes and the instructors, but the owner’s lack of professionalism, poor communication, and unwillingness to take accountability make it impossible for me to recommend this studio.

Source: Google

★ 3

I feel bad that I’m writing this essay bc I actually like Liz a lot and I think she’s one of the better instructors I’ve ever had but I feel compelled to write what I am about to write because I’ve never had an experience like this before in a hot yoga class.

Unrelated to Liz, the towels they supply you with is a nice touch but they are low quality and your feet slip all over the place as you’re sweating. Need to bring my own that actually grip even when it gets slightly wet.

Onto Liz, I have taken two of her classes and I think she is great. She is really attentive to your postures and wanting to help you get them right. The other cry baby who left a review on here that Liz was being harsh trying to correct you is a bad way of looking at it. I think she’s genuinely trying to help people get better and not single people out or embarrass them. Don’t come to a class if you can’t handle getting some help to do it right.

That being said I have done hot yoga all over the states prob 200 class or so lifetime(am by no means an expert but I know what works for me and what I doesn’t) and I gotta say I’m not a fan of her class. Maybe she mixes it up with different variations for classes but overall I really didn’t like her pose selections and being such a stickler about for example where your chin is during a pose when there are more important things to focus on like the flow of the class. Also, I have never heard this chin placement in my life when doing the pose. I forget what its called but you’re basically in warrior 2 with your right knee/leg out bent then you come down with your right arm downwards aligned with your knee then extend your left arm up and try and get that deep stretch. I have never heard in my life an instructor tell me to tuck my chin in here which she did. When this pose is done you should be extending your face upward looking to the sky ALWAYS. She told me to tuck my chin in to my chest/shoulder which was a first and awkward.

It kind of then trickled into me being annoyed by her correcting certain variations of poses I wanted to do that I know feel better for me. This was prob mostly my fault due to miscommunication from my end. She is very attentive and asked prior to the class if I’m comfortable with being corrected and I’m always on board with being helped when doing postures incorrectly so I obliged but I don’t know if she sees me doing a variation as being a distraction or her wanting to correct it bc I told her she could correct me if I’m doing something wrong. I also didn’t think her variation of the side bend was all that good. I like getting a deep rib stretch and when I started leaning too much one way she corrected me to go straight up which doesn’t really stretch much of anything. She also did a strange variation of the bridge then extended upward not to a full wheel but something less that accomplishes zero for me. I did a wheel and she instantly told me to wait til after class to do it. Lol what? I understand when you start doing your own thing in class in can be distracting but in nearly all the classes I have done most instructors tell you that if you want to do a slight variation to a pose go ahead and do it but try to stick with the class bla bla bla etc.

The thing that bugged me the most though was her water comment. It was actually absurd. I’ve never heard an instructor say not to drink water early on or during a pose or what not. Usually as an instructor you tell everyone to try and keep up but to move at your own pace etc. Like if you need a break you can lay on your mat or take a breather outside of the room but try to fight it and stick with us etc. I’m honestly shocked at her introduction and overall approach. Overall I think if she cleaned up that stuff she’d be great bc her attention to detail is excellent and she seems like a perfectionist. All in all I wouldn’t come back to do her class again. She needs a better approach to make a class feel more warm and being a vibe. Whether you care or not I hope you don’t take this as an attack. I just had to vent this.

Source: Google

★ 2

That was the most strange and uncomfortable yoga class I’ve ever taken in nearly 15 years. Nothing about the “yoga core” class resembles yoga and it’s a desecration to the sacred lineage to share its name.

Source: Google

★ 5

I had been going to Sunstone for three years and unfortunately had to leave due to the move overseas. I highly recommend Sunstone. I’ve been four different yoga studios and found Sunstone is the best. The instructors and staff are all helpful and friendly. They keep an eye on all in the classroom and give us appropriate advice from beginners to advanced. I have done yoga for many years and found that my progress has developed in a short time thanks to the knowledgeable Sunstone instructors. I also appreciate that the instructors create an encouraging atmosphere and an environment where we can focus on yoga. I miss everything about Sunstone!!

以下、ヨガ歴や英語力問わず日本の方によく聞かれることです。どなたかのご参考になれば幸いです。

セキュリティボックス　有り
ヨガマット、ヨガタオル、シャワータオル、ウォーターサーバー、全て追加料金なしで利用可。
ウォーターボトルと着替えだけ持って来ればokです。
スタジオ内には予めヨガマットが敷いてあるので、空いているマットへヨガタオルを敷きます。レッスン後はマットを赤いバーへかけ、タオル類は洗濯機へ。英語が苦手でも、すぐ横でやって見せてくれたり、身振り手振りで教えてくれるので、心配ありません。

Source: Google

★ 5

I have been taking classes at this studio since 2017.  Liz and her team of teachers are top-notch. They are kind and encouraging and go above and beyond to make sure everyone feels comfortable and supported.

There was a time, early on in my coming here, that I accidentally left behind some workout clothes. Liz not only laundered and folded them for me, but made sure to give them to me when I came back to class. She is even always ready with a spare hair tie (I’ve had one break on me right before class). This level of thoughtfulness and care is truly rare and greatly appreciated.

Highly recommend! ☺️

Source: Google

★ 5

I have had nothing but great experiences here. Liz has gone out of her way to help accommodate my needs after a major illness as I get back to my normal life. All instructors have been patient, attentive, and encouraging. I highly recommend this studio.

Source: Google

★ 1

I have been attending yoga classes at this Sunstone Yoga location for over 8 years. This studio is a 30 minute drive from my residence. I loved all the teachers and classes at Sunstone.

However, recent events involving a particular teacher (Liz) , have caused reconsideration of my continued attendance of yoga classes at Sunstone.

One of my concerns, is that students are allowed to drink water only during specified times that she has set for her classes. I attended classes with two of my friends., who were always nervous in her class. They could not drink water when they wanted, or needed in her class. Therefore, they no longer attend classes at Sunstone.

An important concern is the unusually late opening of the door for her class; especially on windy, rainy, and cold days. Students often have to wait outside for her class. Recently, on a particularly cold day, I knocked on the door hoping to get in from the cold weather. The door remained closed. When she opened the door, it was with a look of displeasure and a question of why did I knock on the door. Students attend yoga classes to improve their wellbeing, but it seems strange to let students stand outside in inclement weather that could negatively affect their wellbeing.

Therefore, I have decided to move on from Sunstone.

I have enjoyed the yoga classes, and the other teachers. It is important to teach yoga well, but it is more important to be considerate, and of those who come to learn.

Source: Google

★ 1

I recently attended a class with Liz, and unfortunately, I had a very negative experience. During the class, I felt that Liz was unnecessarily harsh when correcting my posture. Even when I made a mistake, she commented in a way that felt dismissive and condescending, saying things like, 'We don't want to do this, this is easy. Everyone would do this if it's easy.' This approach made me feel uncomfortable and discouraged, especially as a beginner trying to learn.

Later, during another class with a different instructor, I had to step out because I was feeling lightheaded and dizzy due to the heat. Liz was outside and, instead of being understanding, she rudely questioned why I left. She insisted that I shouldn’t have stepped out, even when I was clearly struggling. I could barely respond as I was feeling weak, yet she continued to follow me, asking why I left and telling me I shouldn’t have done that. I found this behavior to be not only inconsiderate but also quite insensitive to my well-being.

On a positive note, I had much better experiences with other instructors, such as Paula, Nannine, and Seema. Paula, especially, was incredibly encouraging, which meant a lot to me as a beginner. She made me feel supported and motivated, helping me to focus on my practice without fear of judgment. Nannine and Seema were also wonderful, providing a warm and welcoming atmosphere. I felt much more at ease in their classes and appreciated their positive, inclusive teaching styles.

Overall, I think there’s room for improvement in how Liz interacts with students, especially for begineers when it comes to being more patient and empathetic. Yoga should be a supportive environment, and unfortunately, my experience with her was far from that

Source: Google

★ 1

The staff is completely rude, the person I spoke with persons name is chelsey. I inquired about changes to my bank account. I was informed that it was from a membership from 2020. I was under the impression that the membership was canceled not placed on hold.
She stated that she couldn’t do anything about my account and blamed their corporate office. I was only requesting for the charges to stop not back payment. She said I will still be changed for the next month regardless. They pray on you with the hope that you forget about it and charge inconsistently. I don’t care to do business with them and just want payments to stop immediately. She only cared to argue not actually help the customer, it was clear that this wasn’t her first time having this conversation and continued to argue and was rude and disrespectful. Regardless of how it happened she should have been more helpful to stop the payments than be dismissive and rude.

Source: Google

★ 1

We pay over $120 every month and try to stay consistent with our physical wellness after work in the limited amount of time you have allocated for self care before you start working on other chores and they can't even accomodate a 4 min delay to a class. It's inconsiderable! I would have understood if they said ok be very quiet and go to the mat nearest to the door but no!!!

Source: Google

★ 1

This business does not take care of their customers. No good faith effort for money paid and no services rendered. Be careful signing up for anything.

Source: Google

★ 1

Highly disappointed by the customer support service where the representative refused to understand or even acknowledge my issue. After communicating the same issue multiple times, I kept getting the same response.

Source: Google

★ 5

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★ 5

Good..

Source: Google

★ 5

Source: Google

★ 4

I’ve tried yoga before. This place just wasn’t for me.
I tried the hot yoga. I wish the schedule would’ve specified it’s not a “flow” class, but simply switching from one pose to the next.

Source: Google

★ 5

Yoga.........

Source: Google

★ 5

Clean and relaxing place to practice hot yoga. Brenda is an excellent teacher to help grow b your craft.

Source: Google

★ 5

I love Sunstone I have tried the Pilates class and HIT class so far and I loved both. I am a beginner as far as fitness goes but I still felt like they were accommodating to my level. The instructor's are very friendly and helpful.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

They provide great customer service. They kindly greet you and refer to you by name. During class, they observe everyone and assist with poses.

Source: Google

★ 5

Wonderful staff! Excellent instructor! Felt welcomed and supported as a beginner!

Source: Google

★ 5

I was a member years ago and just back for a trial month. They used to have only hot yoga classes but now they also offer barre and pilates. The system is a bit different now with different levels of membership from unlimited to only 1 free class and pay as you go $19.99 per class. But once you come 6 times more, the 8th class and above will be free. The unlimited is the cheapest in the end if you come 8 times a month. The towel and mat are free and the bathroom is clean.

Source: Google

★ 1

I signed up online, booked my class, and when I arrived to Sunstone it was closed with a sign saying only evening classes. I have been calling for 4 days and nobody has answered to give an explanation or refund.

Source: Google

★ 5

Love this studio for a great yoga experience. Janis and Lucinda are amazing. I’ve never had a bad class, they always make a zen-like environment where you can truly unwind and be in the moment with your breath and practice. I look forward to coming to every class, thank you!

Source: Google

★ 1

I drove 30 mins to try this location. I arrived literally 1 minute late (walked up at 11:31 for a 11:30 class) and the doors were locked. There is always a 5 minute window at least at every other studio. I was considering continuing my membership but now I will be canceling after the trial.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I’m really like to injoy workout at SumstoneFIT- Las Colinas Village.

Source: Google

★ 5

Great place to have safe, healthy workout

Source: Google

★ 5

Extremely friendly staff, clean studio. Highly recommend the hot yoga for all fitness levels.

Source: Google

★ 5

I’ve been going on and off for 5 years. Love this location and the Addison ones the most. The trainers are efficient and helpful, the atmosphere is very calming and the place is clean. Love the experience every time I go in.

Source: Google

★ 5

Source: Google

★ 5

A long term member of Sunstone with great instructors who cultivate a practice that is top notch. Facilities are clean and wholesome

Source: Google

★ 5

Source: Google

★ 5

The best yoga teachers I have found in the area! Beautiful studio makes for a Spa-like experience.

Source: Google

★ 5

Wonderful, personal Instruction

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Sunstone has not only helped me physically, but has helped me emotionally! There instructors are not only awesome yoga instructors but wonderful people who truly care!

Source: Google

★ 5

I practice hot yoga at Sunstone Las Colinas since 2019. I have improved my core strength and flexibility tremendously by practicing 4 to 5 times a week. All the instructors are patient, loving, and encouraging. They are always willing to help and teach, so that all the students can achieve their goals. Thank you!

Source: Google

★ 5

I love this studio and the teachers! They are definitely staying up with the times with checking temps before class, social distancing, and keeping masks on until you are on your mat. All of the staff are friendly and very knowledgeable in classes. They have a wide variety of classes and class times to fit my schedule. I’m so happy I found this studio!

Source: Google

★ 5

Great teachers!

Source: Google

★ 5

I love going for Yoga to Sunstone. By practicing yoga there, I start my day positively. It helps with my overall health. I love every class there. My favorite is the Pure Flow class by Liz. I like all the classes she teaches. I also love all the classes by Melinda. I always look forward to go there.

Source: Google

★ 5

Location is great, studio atmosphere is fantastic and the teachers are awesome.

Source: Google

★ 5

Source: Google

★ 5

Let me just say I’ve Ben going to Sunstone in Las Colinas since I believe almost opening day. I love the classes they offered and how they have evolved from “just yoga” (if there is such a thing) to incorporating the fit aspect greatly expanding the membership. Great community, awesome loving instructors. Grateful to have such a wonderful studio to practice with in.

Source: Google

★ 5

I have been a member for 5 years. All of the teachers are exceptional. Very knowledgeable and helpful. The studio is always clean and all are very professional.

Source: Google

★ 5

Sunstone Las Colinas is the best.
Awesome teachers and staff.
Health safety and cleanliness is the best.
Sunstone Las Colinas rocks!!!
Sunstone, thank you,
Albert M.

Source: Google

★ 5

I have been going to Sunstone for more than 10 years now. Its Awesome having more locations making it easier to get to class. I tried doing online but the experience is not the same as being in class. The staff is friendly and helpful.

Source: Google

★ 5

SunstoneFIT LCV is phenomenal, terrific teachers, splendid variety of classes and super friendly staff. They have made a distinct difference in my fitness.

Source: Google

★ 5

Source: Google

★ 5

I go to Sunstone Yoga for basically two (2) reasons: Improve my stability and increase my flexibility. I’ve gone to classes for either seven or eight years. It works!
In August of 2018, I missed a couple of stairs leaving the choir loft. I hit the tiled floor on one foot. I found myself trying to stay upright, first on one foot then the other all the while I twisted and turned one way and then another. After some very long seconds, I recovered my balance: Both feet flat on the floor simultaneously! Thank you, Sunstone Yoga! I would not have stayed with SY all these years had not the management and, especially, the staff and the instructors been so helpful and encouraging.
The SY studio is bright and clean. As a senior, I find yoga an essential part of my health routine.

Source: Google

★ 5

Source: Google

★ 5

It is a great place for YOGA. The teachers are friendly, encouraging and very very helpful and supportive.
I am happy and fully satisfied with all the teachers .
Thank you so much for all the teachers who are working very hard during this pandemic also
I love this LCV studio .

Source: Google

★ 5

I had an amazing experience of my own transformation n still ongoing...

Source: Google

★ 5

Source: Google

★ 5

For 11 years I’ve enjoyed the cleanest yoga studios in DFW at Sunstone, and now they’re even better! LCV Sunstone has awesome teachers and a terrific mix of classes available for everyone. Strong recommend here!

Source: Google

★ 5

They get to know you and help you individually! They’re like family!

Source: Google

★ 5

I’ve been going on and off for over 10 years. Love the trainers, they help you with adjustments and specific directions. They have such a calm and positive energy it’s contagious. Liz, Amber, Bonny and Melinda are my favorites. I don’t know the new trainers too well yet but keep it up and thanks for the extra push. Please add more core fit classes!

Source: Google

★ 5

Source: Google

★ 5

Every time I do a class. I always feel like my body is healing.

Source: Google

★ 5

Source: Google

★ 5

I’m a health care provider, so being in some ergonomically stressful positions, my body started to reflect muscle pain, hot yoga has literally saved my muscle skeletal system, no pain, better posture, and I naturally feel and looks healthier. Love this place! Make sure you take a class with Taylor! She’s the bomb 😎

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great teachers great facility.

Source: Google

★ 5

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★ 5

Source: Google

★ 2

Was disappointed with the customer service here. They were eager to get my
Membership but not very friendly. The first class requires orientation and despite any prior experience with yoga you may have, they force you into taking specific classes and make you feel inadequate in your training. The studio itself is muggy, humid and has an odd smell in the practice studios. The lights are completely off at the beginning and end of class so you can’t see anything or where you’re setting up your stuff. Did not feel very welcome on my first and only class there. Thereafter, as I did not return, I keep getting emails and text messages asking me to sign up. Not very pleased with this place.

Source: Google

★ 2

This is a general review of the Sunstone studios and not specific to Las Colinas location. Yoga class is good but not so good with customer service. You're almost forced to sign up for membership after the initial try out class, otherwise you'll be charged a fee for joining. I had difficulty canceling the membership too. Required one month notice for canceling and very hard to get hold of customer service via email or phone. So many hoops to jump through to cancel. I understand the general business needs of retaining customers, but it really creates a very negative customer experience. I'll not be going here anymore due to my negative experience.

Source: Google

★ 5

Great place. They have a variety of teachers and times to fit your schedule. I've never had a bad experience there. All of the people who work here are super kind and helpful. I've practiced yoga on and off for about ten years in a variety of different environments and I'm very happy with this place
Erin's classes are great and intense. She's good at slipping in and correcting your posture while keeping the whole class moving. The facilities are nice and the studio rooms are spacious. I haven't been a very consistent practitioner here, but I have noticed that I like the place even more every time I go.

Source: Google

★ 1

Not what I expected. I’ve had memberships at other yoga studios in Dallas and both customer service and studio were much different. Sunstone was eager to get my commitment for membership, however, have not returned phone calls or email since I signed up for six months membership. Disappointed, wasted time and money.

Source: Google

★ 5

Source: Google

★ 5

Well trained instructors, clean . You will get mix variety of classes to target multiple muscles .

Source: Google

★ 5

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★ 2

More than yoga it’s like commercial work out place. No walking, non experienced instructors and long terms and conditions!

Source: Google

★ 2

Never heard of a yoga studio that does not do walk ins. Show up at 6:00 and cannot do yoga because they require an orientation.

Source: Google

★ 5

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★ 4

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★ 5

Source: Google

★ 5

Excellent facilities and training

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★ 5

Source: Google

★ 1

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★ 5

Best classes, awesome trainers, will definitely recommend to all. Love being member of sunstone LCV worth my time, money everything.

Source: Google

★ 5

Love Sunstone yoga LCV! Variety of classes, times and great instructors. Two studios allow for more class options. Check them out!

Source: Google

★ 5

Love my Studio and all the Instructors. Classes are great! I am getting stronger with every class attended! Clean and beautiful! Great location! What else should I ask for?!!! Love it!

Source: Google

★ 4

Very friendly people and plenty of room. Great flooring for yoga. Will be back. Instructor was professional

Source: Google

★ 5

I lovery, love, love Sunstone!!! I had never done yoga before joining Sunstone and they welcomed we with open arms. They work with your ability level and help you to keep advancing toward whatever goals you have! I have made great friends and keep making more!

Source: Google

★ 5

Great place great staff!

Source: Google

★ 5

I always believe Yoga is the best practice to stay healthy. When i joined SunstoneFIT (Las Colinas)studio i was amazed by the dedication and knowledge each trainer had. Each of the trainers are very professional and i love the way they explain each Asanas - like real Yogis!!! The classrooms are clean and organised.I am glad i choose this studio.

Source: Google

★ 5

Why yoga? Better balance, breathing and flexibility.
Why SunstoneFIT? The variety of classes, the number of locations and class times.
Why Las Colinas? The talented teachers, the friendly atmosphere and the best individual hands-on attention.
... there's nowhere better!

Source: Google

★ 5

I love coming here. Everyone is friendly and easy to work with. There's no rush, you can go at your pace. And I got my second wrist band today, yay!!!!!!!

Source: Google

★ 5

I have been practicing at Sunstone for a few months now, I originally joined because I love the quiet, distraction free atmosphere in the rooms and felt a sense of peace and concentration like nothing I'd ever experienced anywhere else. I'm currently trying to attend five days a week and this has IMMENSELY increased the benefits I'm experiencing--goodbye lower back pain!

Source: Google

★ 5

This place will get you in shape! Great workout and environment for all abilities.

Source: Google

★ 5

Love this studio! The teachers and classes are amazing, so excited that they offer more than just yoga.

Source: Google

★ 5

My name is Amanda MacLeod, and my husband Anders and I own and operate this location! We are truly blessed to be doing what we love and believe in. We have a fantastic community of instructors and students! We would love to meet you, and help you meet all of your fitness goals!

Source: Google