★ 2

The gym itself is good, not a lot of equipment, but there were not a lot of members so everything was pretty much available! The employees seemed to be in their own little world and not really much help for a person with questions and if they do not like you, they let you know it. To no surprise, I went there last week and the place was closed permanently, but no one bothered to say anything, and I know they have my contact info. If those employees who were at the Bedford location, especially the GM and fitness manager, were dispersed amongst the other open clubs, I think that eventually the clients will cancel at those clubs as well.

Source: Google

★ 1

Employees are very nice but the fact that the management would change the time whenever and do whatever they like and also the fact that they shut down without notice and still charged me I was very disappointed!!! In future I def would not go to Texas family fitness !

Source: Google

★ 4

This location is now closed.

Source: Google

★ 1

Do not go here!! Last year I cancelled my gym membership, I even called the manager to make sure it was cancelled properly (The girl at the desk was new so I didn't trust her) paid an extra month and they called me a YEAR later to tell me I owe them money because my account was not correctly cancelled. What?! This gym is full of scams and their customer service really sucks! I remember the people at the desk being rude! Go work out somewhere else guys is not worth it.

Source: Google

★ 4

This gym is like a warehouse with workout equipment inside. There just not enough free space. Everything is so close together. This may sounds like nitpicking but it looks so depressing inside. Doesn't give me the motivation to workout

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★ 1

Would definitely not recommend this location.

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★ 3

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★ 5

Excellent gym. The staff is great and very friendly. All equipment is new and plenty of cardio equipment. Highly recommend checking this gym out. 5 stars from me.

Source: Google

★ 4

I really love the location, right close to my neighborhood. But when I signed up, they were open until 11 pm, and had classes. They switched hours to 10 pm, which might not be a big deal seemingly, but as a busy mom with kid activities, I never get there before 8:30/9 pm, then I feel badly coming in near closing time, so sometimes it affects my consistency. Also, all the bikes seem broken. I hope they bring someone in to fix equipment soon. Then, they stopped offering classes at this location. I’m also a trained & certified Yoga teacher, with a dance background... so I just look at the empty room with mirrors, as a sad space. All of that space just going to waste, when I know a lot of certified class teachers & dancers in this area... I don’t understand how it’s that hard to bring in classes here. Just add a few evening classes for this area. Most people around here work, I can understand having low attendance in the mornings, but more simple marketing would boost evening class attendance. Otherwise, it’s a nice gym, just needs a few changes & it’ll bring in more members.

Source: Google

★ 1

The hours changed without notice due to low attendance. Members won’t come to the gym because they feel neglected.

Constant promises for classes to current members that never came. No morning classes. No evening classes.

Weights are never re-racked. Machines are dirty and sweaty.

I can’t recommend this place. There are BETTER gyms in the area.

Source: Google

★ 5

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★ 2

I'm giving this place a 2 star review not for their equipment, but for the horrible customer service and staff that looks like most of them don't care about the job. The current manager is rude and seems disinterested. My brother had to quit the gym for financial reasons and when we went to sign him back up the manager was not friendly at all and didnt even seem like he wanted to talk to us. He gave us a higher rate than before and wanted to charge us multiple fees higher than we previously paid. I can understand company policy, but he just had zero interest in trying to help us. My brother and I had been going to this gym for over a year. No loyalty to long term members. We signed up with Fitness 2000 also in Bedford for a much lower monthly fee and annual fee and they have more equipment that we need. The hours are also horrible. They close at 10pm on weekdays and even earlier on the weekend. Fitness 2000 is 24 hours 7 days. Overall I liked this place, but man the terrible staff made me leave to a cheaper friendlier place.

Source: Google

★ 1

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★ 5

Very clean gym and a lot of equipment to use. Staff is very friendly and helpful. If you are looking for a good gym that you can work out without a wait, this is the one.

Source: Google

★ 5

I absolutely love this gym. The employees are so nice and very helpful. The gym is full of things to do and its very clean. They also have enough equipment that we dont have to wait for anyone to finish.

Source: Google

★ 5

This place is amazing. The staff is very friendly and make me feel at home. I go in the mornings and Jordan, Dallas and Heather are always there greeting me when I walk in BEST EMPLOYEES EVER! Everything is always clean and well organized, I never have to wait for equipment and also the daycare is cheap which is a plus.

Source: Google

★ 5

Great gym! Staff members are really friendly, and always willing to help.

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★ 4

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★ 1

Worst experience ever.... will not recommend!!!

Source: Google

★ 4

Pretty good gym, but I was paying around 22 bucks (not including child care). The equipment is pretty good. The staff is pretty nice. They were always cleaning and kept the place clean. When I was going here, they had a black GM who greeted everyone, by the time I left, they had a new GM who was not friendly. Loved the fact that you can see the child care on camera. The cancellation process was easy, filed out the form and signed up for my local planet fitness where I receive the black card member ship for the price this location was trying to charge me. Plus the trainer at PF designed me a work out plan for free and I saw the results.

Source: Google

★ 2

An okay, basic gym. Not many convenient classes.
If I were wanting to stay here, I may give it three stars. But the stupidly inefficient and aggravating process of trying to cancel my membership drops it down to a two.

Source: Google

★ 5

My husband and I have been members of Texas Family Fitness for 5 years. When the Bedford location opened last year we made this our preferred location.
The facility has plenty of equipment for all fitness levels, it is clean and there are a variety of group classes offered. One of the things that makes this gym stand out is the staff, Tarek at the front desk is always professional, friendly and helpful, he even remembers our names. Great customer service!

Source: Google

★ 2

Place is good for the money u pay however I expect the trainers or whoever work in a gym when they workout to place the weights back BUT what I noticed since I started my membership here few months back that personal trainers ALWAYS leave weights on the floor , bars on the floor , drag benches and leave them in the middle of the gym... how do they expect members to re-rack the weights when they dont ...

Source: Google

★ 1

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★ 5

Loved working out here! Highly recommend! Sad I couldn’t workout there anymore because of relocating!

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★ 5

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★ 5

Great atmosphere. Nice staff. Everyone is supportive. Positive gym.

Source: Google

★ 4

This place is great for the low price. I thought it would have mediocre equipment. The only draw back is the ONE squat rack.

Source: Google

★ 5

really nice place great Staff! Ignite is awesome. my kids like the kids are.

Source: Google

★ 5

I love this place very clean

Source: Google

★ 2

Nice clean facility and nice staff. Bought 2 personal training sessions for $70.00. I am very scared to work with a personal trainer, but was assured when I signed up for my membership that I would not need to worry; the personal trainer would be informed of my health issues and back surgery and he would know what exercises I would be able to handle.

Was scheduled for my first session but the trainer was not notified that it was an hour session or an assessment nor was he informed of my health issues or back surgery that I had 7 months prior. Trainer tried to make the best of the situation and tried me on different exercises for about 30 minutes until one exercise left me with a throbbing head for 2-3 days. Personal trainer said not to worry about the session since it was not planned as I had scheduled. I have tried to regain my courage to try the personal trainer again, but I can not afford to be down with my back or other health issues.

I feel the whole process failed me when I was assured I did not need to worry. I do not hold the trainer responsible as he was doing what he was trained to do. I hold the management and facility who assured me that I had nothing to worry about, since they are the one's who failed to follow through with their commitment regarding my health.

I called and asked for a refund and was told with out hesitation they do not give refunds. The district manager also refused to return my money per the manager. I can not afford to waste my money carelessly as the gym seems to think it is no biggie, but yet they refuse to refund my money. Then I was going to ask for my $70.00 to be credited to my account and applied to my monthly membership fee, but I was put on hold and the manger never returned to the phone. I hung up and called back and again put on hold and no one returned to the phone.

Do you want to experience this type unsympathetic and unprofessional behavior from management and district management regarding your health and money? I am totally appalled at this behavior.

They told me I had 3 days to ask to cancel my contract; however, it took longer than 3 days to get scheduled with the trainer. I do not feel I should be jeopardized because the trainer was not available and it went past the 3 days.

Source: Google

★ 5

Amazing staff!!!! Everyone is sooo encouraging!!! They celebrate even the smallest successes with you. If you need an amazing trainer - Jordan Scroggins is the man for you. He listens to me and makes amazing adjustments to work with my quirky physical issues. And if you do Keto - he knows his stuff!!!

Source: Google

★ 1

I like the gym but I don’t like the childcare center if you have a child under three beware of the child care worker. She brings her daughter to work an her child is ugly to younger kids ( snatch things out of their hands step on their fingers ) I don’t like paying for something and then turn around and have to worry about my daughter in the play area while I’m not around. I confronted her and she acted as if nothing happened, see that is the problem. You don’t mix business with your personal life so therefore get a sitter for your kids before you go to work.

Source: Google

★ 5

I been attending kick boxing class at this gym stacy the the instructor is amazing her class and awsome and im seeing good results from this class i wish they will have more evening days for her class😊😊😊

Source: Google

★ 5

Adam helped me reached my goals!

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★ 5

This gym is awesome. Adam Chapa is a great trainer, and a big part of my continued success in physical training. I highly recommend this gym, with this trainer, if you lack consistent motivation, and need that extra push to keep you going.

Source: Google

★ 5

Had a great experience here the other day. Adam Chapa was also very helpful as well. Definitely stopping in again

Source: Google

★ 5

Adam Chapa really empowered me to reach my goals. Great guy and is very helpful!

Source: Google

★ 5

Great customer service, Adam Chapa helped me get through my day easy and answered all my questions about the facility and its benefits.

Source: Google

★ 4

Felt uncomfortable stepping into the gym, but Texas family fitness ensures an environment that takes out all intimidating factors, Adam held me accountable and helped me reach my goals!

Source: Google

★ 5

Brand new equipment and no congo lines for the squat rack for once. Half the price of my other gym. No brainer.

Source: Google

★ 5

Low prices, child care, free classes.

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★ 1

Other businesses and their customers would appreciate it if you stopped soliciting in their parking lots.

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★ 1

I had a bad car accident broke both legs haven't been to the place in months and they continued to take money off my bank card. Don't go here they are total rip offs. No compassion just money hungry.

Source: Google