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Gym Fitness center Indoor cycling Personal trainer Yoga studioAbout the Club
Our 30,000-square-foot gym offers a large free weight area, cardio machines, machine weights, Group Exercise room, and Kids Club. Get inspired by one of our many group fitness classes, including: Yoga, Pilates, Zumbaยฎ, MixxedFit & PiYo.
Come see us to get started on your fitness goals. Memberships starting at $9.99 per month.
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Reviews
Alex Sinks
โ 1
Source: Google
Maggie Mitchell
โ 1
I signed up 3 days ago for a Texas family fitness membership and paid in full for an entire month due to being home for college. The price was NOT CHEAP. I find out this morning through an email that the Lakewood location is immediately permanently closed. They should have disclosed this as sign up, because now I have paid 50.00 for a planet fitness membership I have no interest in having. I can not believe how unprofessionally this has all been handled.
Source: Google
Tyler Atkins
โ 4
Good rates. Wish they would keep the TVs active upstairs.
Source: Google
Zack Traina
โ 5
Assistant General Manager Key is the most helpful and energetic employee at Texas Family Fitness on mockingbird.
Source: Google
Rick Flores
โ 5
The gym is excellent great customer service up-to-date machines super clean. Key one of the managers at the front desk was super professional and super helpful with the sign up! Great space and gym!
The staff is friendly and the gym has great equipment and really clean! Def recommend!
Source: Google
Benjamin Jimenez
โ 5
Andrea was able to take care of my membership quick. I love this gym!
Source: Google
Christopher James
โ 5
Trained here as a guess whilst visiting. Facilities are great and staff super friendly. ๐ฌ๐ง
Source: Google
james
โ 5
Great gym been going here for 2 years
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Hoyt Dunigan
โ 5
Gym has everything I need for a great workout. Popular machines mostly have a twin so you donโt have to wait long for equipment.
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Rick Milian
โ 5
Great gym! Andrea at front desk always greets everyone with a smile and very helpful when questions are asked. Staff is very helpful and friendly!
Source: Google
James Worth
โ 5
Key was extremely helpful and knowledgeable during the membership sign up process. Great location with friendly staff.
Source: Google
Sebastien Bachar
โ 5
Key was very helpful and gave great service. He helped me get the best deal and package to meet my needs. He was friendly and welcoming, I recommend you work with him when you come in!
Source: Google
Jay Leftwich
โ 5
Key was the man and got us set up in a snap! Easy and efficientโฆlooking forward to starting my workout journey!!
Source: Google
Shan Cooks
โ 1
Frustrating and unprofessional are the first words that come to mind when describing my recent experience at Texas family fitness. After adding a family member to my account, and paying for this member, I was notified by the manager that the account was created incorrectly. accidents happen, so I was not mad about this, however, after reaching out to the manager Tim on several occasions, I received absolutely no help nor the lines of communication kept open. To make matters worse the following month Oct, 2024, I was charged THREE TIMES what I am typically charged monthly. Contacted Tim, Again, and still, absolutely no resolution! I unfortunately, had to reach out to corporate and management from other locations who also expressed this particular managers unprofessionalism and lack of concern and empathy for the members. After two months,YES 2 MONTHS of reaching out on a weekly basis, I was reimbursed. This would have not been possible at all without the help of a young lady at the front counter, who truly went over and beyond to contact upper management for me, asking them to reach out to me directly. Working out is a part of my lifestyle and other than this incident I have never had any at this gym. Yes, it was extremely frustrating To be treated this way after being a member for several years. But I do appreciate the willingness of the young lady and upper management for RIGHTING their WRONG.
Source: Google
John Vega
โ 1
I want to address the numerous promises made prior to Covid. After the pandemic hit, I was unable to work for two months as I was deemed โnon-essential.โ I was under the impression that there were no binding contracts due to the prolonged closure and the subpar Covid safety practices observed by staff. For both financial and health reasons, I made the decision to cancel my membership.
Despite reaching out to customer support multiple times to express my concerns, I was met with unjustified charges for a membership I had already canceled. I was informed that I needed to visit the gym in person to finalize the cancellation. Isnโt the purpose of customer support to assist remotely?
I understand that this is a business, but given the extraordinary challenges posed by the pandemic and the financial difficulties many face, I expected a more compassionate and understanding approach. Instead, I feel forced into a situation where my membership has been handed over to collections, which feels more like exploitation than customer service.
Source: Google
Cristian Ferrandino
โ 1
I canceled the personal trainer the date that I was told (10/15/24) to avoid being charged in November and I just found out that I have been charged $592 again! I am so pissed-off. If I could give negative stars I would do so.
Source: Google
Israel A Askew
โ 5
Brian was very welcoming. Gym is clean. High quality equipment. Great value!
Source: Google
M. Milligan
โ 4
Weโve been coming here for a couple of years and generally like the equipment they have. Staff is friendly. They just replaced the old pads of several machines and have added some new squat machines. Would love some hooks or cubby shelves to leave keys, a jacket or a hat. Would also love the only sit up bench to move back downstairs. Have asked the manager about both of these requests. Also wish it was cooler in the gym.
Source: Google
Geoffrey Brown
โ 5
Key was helpful and informative when I was setting up my membership. The gym is well maintained and has a great selection of equipment.
Source: Google
bella cortez
โ 5
Staff was very helpful!
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Abbi Ingram
โ 5
Key was so incredibly knowledgeable and helpful throughout my tour and membership set up! Would definitely recommend!
Source: Google
Freddy Rondon Almeida
โ 5
Thank you to the TFF Team in Lakewood! A big Thank you to Caroline for creating a welcoming environment in my most recent training session. Carolineโs insight of the fitness world is greatly appreciated. If youโre interested in starting your fitness journey, check in with Caroline at TFF Lakewood ๐ฅ
Source: Google
Eros
โ 5
Key was absolutely helpful in the process and made the whole setup really smooth and straightforward
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Thereal JG
โ 5
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Aaron _
โ 5
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Mikey Sanders
โ 5
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Dylan Bohn
โ 5
Beautiful gym
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Eli Williams
โ 5
Brian was helpful and quick
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Bear
โ 5
Brian helped me out, great front desk service. Overall great gym
Source: Google
Jose Sanchez
โ 5
Lowkey Spot. Good Equipment. Dope staff!
Source: Google
amanda lee
โ 5
Key gave me amazing service today with the tour! He was really friendly honest and thorough.
Source: Google
Matthew Thompson
โ 5
Key was great, very professional and very helpful.
Source: Google
Chadrik Ledbetter
โ 5
I joined Texas Family Fitness and had the pleasure of working with Keyshun. From the moment I signed up, he went above and beyond by giving me a thorough tour of the facilities and showed me how to use each machine even flexing after to show me which muscles the machine utilized. But what truly stood out was his character. Unlike ownership, when I ran into an issue due to my own carelessness, Keyshun went as far as offering to help with a refund (if he had the authority) simply because he genuinely cares.
Itโs evident to me that Keyshun should be in a leadership roleโif not the manager already, then the owner! Heโs the kind of person who would make this place exceptional if he made the rules. Honestly, if it werenโt for him, Iโd be giving this facility a one-star LIKE MANY OTHERS HAVE because of their overly complicated membership cancellation process and THERE INABILITY TO EMPATHIZE WITH MISTAKES and instead be prideful over $120. Thanks to Keyshun, Iโm leaving this five-star review instead!
Source: Google
Dylan Weaver
โ 1
This place is super scammy with the personal training. Initially signed up for a membership deal that gave me four free PT sessions with it. Asked to do four more after the initial ones. Decided I didnโt want anymore after 3 of the four sessions and called to say that I would not want any more sessions. Over the phone they told me I had to come in to cancel since I had actually signed a subscription. I thought the only thing I signed was a receipt for the transaction for four sessions. I came in to cancel and was told since I did not give 30 days notice that I would be charged for four more sessions. I offered to give up the one session I had already paid for. I offered to pay additional for the sessions I had already had. I was told that was impossible and could either pay or be sent to collections.
During this process staff was rude and dismissive. Both managers said they wish they could help me but are not able to change it once it is already billed. I initially called to cancel on 0ct 13th and was charged for a renewing service on Oct 15th. Front desk and manager refused to give me number for anyone higher up in the company to escalate this to.
TLDR: Charged and sent to collections for refusing to pay for personal training service I did not want and did not sign up for.
Source: Google
Steph Osborne
โ 5
Source: Google
Piper Deuschl Arra
โ 5
Key was very helpful getting us started on our gym journey so we can look good for senior spring break.
Source: Google
Sherri Glover
โ 5
Great experience, knowledgeable and very informative. Thank you so much.
Source: Google
Noorul Hassan
โ 5
Iโve been a member at Texas family fitness for six months, and I couldnโt be more impressed with the results. From the very first session, it was clear that they are not just knowledgeable but also incredibly passionate about helping their clients reach their fitness goals.
Caroline, a personal trainer tailors every workout to fit our personal needs, pushing the clients just the right amount without overloading them. She has a deep understanding of exercise science, and their guidance has helped me improve both my strength and overall fitness in ways I didnโt think were possible.
What I really appreciate is her ability to keep the workouts fresh and challenging. She mix up routines, keeping me engaged and motivated, and are always ready with tips to improve my form, which has minimized any risk of injury.
Beyond her technical expertise, Caroline has been a huge source of encouragement. She has an amazing ability to keep the clients motivated, even on days when they feel like they canโt push any further, her positive attitude and personal commitment to the clientsโ success make a huge difference.
Iโve made great progress since starting with Caroline and Iโm excited to continue working with Texas Family Fitness. If youโre looking for a trainer who truly cares about your progress and knows how to get you there, look no further!
Thanx Caroline
Source: Google
Josh Clark
โ 1
Updating to a 1 star review. I canceled my membership in June and have written proof of it. The continued to attempt to charge my card even after the 30 day notice was done per their contract and then sent me to collections. I never got a single notice of this in the mail or a bill in the mail either. Will be telling everyone I know to cancel their memberships as well.
Source: Google
Consuelo Fuentes
โ 5
I loved my experience they have very good customer service and I loved how clean it was
Source: Google
Sean Barnes
โ 5
Brian was great. Always a positive interaction and helps with anything he can
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Falln Cobra
โ 5
BEST GYM! Brian helped me out
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Elliot
โ 5
Top gym in Dallas by far, my go to gym.
Source: Google
Renner Harris
โ 5
Awesome staff, and an absolutely great gym. Tons of fun machines.
Source: Google
Elliot Malphurs
โ 5
Best gym in Dallas by far
Source: Google
Sippy
โ 5
Great gym
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Omari Archer
โ 5
Great place!!!
Source: Google
Marlene Lopez
โ 5
Great gym and front desk staff.
Source: Google
Oscar Hernandez
โ 5
Great gym and great staff. Bryan and Key helped out signing up me and my bro. Facility is always clean and not too crowded, def recommend
Source: Google
Riley Cranford
โ 5
Key was very nice and had a great personality. showed us all the building amenities and the great benefits of the machine and the classes. Overall very informational experience.
Source: Google
marty livingston
โ 5
Very good experience. Very good information. Thank you for helping us.
Source: Google
joshua Davis
โ 5
Wonderful facility. The general manager at the lakewood location made me feel like I was at home. Will be back!
Source: Google
Alma Galvan
โ 5
Source: Google
Luis Villar
โ 5
Key and Nick I appreciate your world class service. Texas Family is 100 quality gym. Iโve been coming here a year already. I recommend this place to anyone
Source: Google
Noah Tran
โ 5
Good music they played Travis Scott once
Source: Google
Leo Khouri
โ 5
They play the best songs
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Charles Ryan Homes
โ 4
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Allyese Perry
โ 5
Best gym ever! Tons of space and equipment to use (:
Source: Google
Connor Coulsting
โ 5
Great introduction to the facility done by Key! Highly recommend.
Source: Google
Robbie Griffis
โ 2
Signed up a few weeks ago, kinda unsure if I would stick with the gym. The salesman told me I could sign up without paying the annual fee as a bonus, so that's what got me to sign. Canceled today because the gym wasn't for me (Looking for better than planet fitness with a different name), and all of a sudden, I had to pay $80 to cancel. Just don't like how I was lied to on the front end (1. not having to pay the annual fee; 2. being able to cancel in person ["Sorry sir, you have to go through this robot on a cell phone to cancel"])
Source: Google
Faraaz Pathan
โ 5
Amazing staff, very charismatic.
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Ivan Paita
โ 5
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Austin Bailey
โ 5
Great gym and great staff!
Source: Google
Gerardo Marcelo Martinez
โ 5
Key was awesome. Thanks for the help.
Source: Google
kay
โ 5
Key was great with my enrollment experience. he was very friendly and welcoming. I am glad I chose this gym.
Source: Google
Chelsea Rachelle
โ 5
The GM here was so helpful!! Set me up with Corey to train, so cannot wait! The GM also found me a plan that works for me financially. Thank you Texas family! ๐ธ
Source: Google
Susan Barrett
โ 1
They cannot keep warm water in the locker room showers. Talking to management is very frustrating.
Source: Google
kriana hernandez
โ 5
Bryan always makes me feel welcome when he greets me at the door!
Source: Google
Terri Mooney
โ 5
Had assessment with Caroline today to go over my fitness goals. She was very sweet and nice and explained everything I would need to do to meet my fitness goals. I am very excited to get start with Cory.
Source: Google
Alexsandra Rodriguez
โ 5
Very nice & friendly front desk ( key ) ! (:
Source: Google
Timicus Jackson
โ 5
The enrollment process was extremely easy and Key did a great job introducing me to the gym. The size is perfect and the staff is amazing. Looking forward to working out here on fitness journey!!!!
Source: Google
Paula Hammond
โ 5
Key helped us out and answered all of our questions! We signed up!!
Source: Google
Ricardo Ramirez
โ 5
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Vincent Herrera
โ 5
My visit was brief, however I have to say that Oliva was very professional and well respected and answered all my questions at the front desk. She made my visit welcoming and full of energy. I would definitely come back again!!
Source: Google
Cam Rockwell
โ 5
Caroline was super helpful! Itโs a great gym
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Greg Greer
โ 5
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Hunter Phillips
โ 5
Great location with great employees! Andrea specifically is fun and full of life!
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Arsenio Almaguer
โ 3
Like the gym, like the staff, even the location is good. The only real issue is the bathrooms do not have hot or even warm water.
Source: Google
Paloma Sanchez
โ 5
Great gym// Always clean
Source: Google
Cristobal Mares
โ 5
My daily gym and one of the best gym in Dallas .
Source: Google
Anthony Carter
โ 5
Very nice and chill, has become one of my favorite gyms Iโve been to. Everyone is so friendly and polite
Source: Google
Jeremiah Norris
โ 5
Great equipment and everything is very clean. Always feel comfortable and able to hit a productive lift. Definitely a great gym for everyone of all levels.
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Andrew Noack
โ 5
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Luis Gomez
โ 5
Gym is very clean and workout equipment are up to date. Brian is very friendly and helpful and always provides good service.
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Dania Polo
โ 5
Brian muy buen servicio
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Andre Douglas
โ 5
Great gym lots of equipment. Key and Nick are great and showed me around. Will come back
Source: Google
Isaias Hernandez
โ 5
Been coming for about 8 months
I think itโs one of the best gyms Iโve gone to. Itโs one hella of a drive here but definitely worth it. 10/10
Source: Google
Pedro Rodriguez
โ 5
Caroline was super friendly and helpful!! Such a cool vibe to this gym and the staff is amazing!!!
Source: Google
K Saunders
โ 3
Mehโฆsure itโs big, clean, plenty of equipment, doesnโt feel overly crowded but with big box corporate gyms there are always issues. Iโll preface by saying Iโve been a member for 4 years.
1. Management changes every 2 weeks so if you speak to one about a concern I can guarantee you it will not be addressed
2. Management lacks basic social skills and customer service: Telling a paying customer โwe arenโt going to put any money into the spin roomโ isnโt good business practice. This is in regards to fans not oscillating which has been ongoing for over 2 years.
3. Equipment needs some serious TLC: torn and ripped pads, cardio equipment wobbly and grinding, TVs on most treadmills donโt work, mats are falling apart.
4. One positive: Front desk staff is lovely and always glad to help out
Keep your expectations low and you wonโt be disappointed. I mean you get what you pay for right?
Source: Google
Rachel Cheatem
โ 5
Key was great! He gave me a tour of the facility answered all of my questions and gave me a warm welcome into the Texas Family Fitness family!
Source: Google
Pick up Sticks
โ 5
Best spot to lift in Dallas.
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Oswaldo O
โ 5
The staff in the front. Are very helpful!!
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Melanie Brown
โ 5
Tim was very nice and helpful
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Molly McLaughlin
โ 5
Tim was a great help will with showing me around the gym and getting me started!
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Courtney Jones
โ 5
Tim is incredibly kind and helpful. As a first time prospective member, he gave me a thorough tour and helped understand my fitness goals. Texas Family Fitness is a great gym.
Source: Google
Noe Barrera
โ 5
Great ambiance and great fitness spot!
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Alec M
โ 5
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Martin Vargas
โ 5
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Jesus Lattore
โ 5
Best gym ever clean and friendly
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Mark Teel, II
โ 5
Great gym. Clean. lots of space, so youโre not crammed next to everyone. Has kids center most days of the week so great for parents.
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Miles Blassingille
โ 5
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James Blassingille
โ 5
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Alan Torres
โ 5
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Whitney Haddox
โ 5
Fantastic gym with friendly staff!
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Ayla Brown
โ 5
Great!
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Adrian Garcia
โ 5
Nice and dark I like it
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Niki
โ 5
Large, clean facility. Not a gym girlie, but I just might become one! Key was very friendly and helpful during our consultation.
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Carlos Andrade
โ 5
Very friendly staff , will greet you with a smile
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Jacob Lopez
โ 5
Great gym to workout in! I cannot recommend enough!
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Valerie Saucedo
โ 5
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Marshall Howell
โ 5
Starts working out here over a year ago. Great equipment and friendly staff. Have to be wary of post-work hours to limit wait times. Excellent membership for the price!
Source: Google
Matthew Milner
โ 5
All around solid gym with new equipment and a fun atmosphere
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Dylan Stamas
โ 5
Great gym Iโve worked out here for years and have always loved the space
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Jonathan Rangel
โ 5
This gym is great
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Stephen Hartenstein
โ 5
Great prices, friendly atmosphere and GREAT STAFF!
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David Larlee
โ 5
We love this location of Texas Family Fitness. Highly recommend to all!
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Dallas Glass Family
โ 5
An awesome gym !!!
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Irving Sifuentes
โ 5
Amazing GYM to get your objectives, clean, big and the personal they are so kind.
Good to start to change your life.
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Mark Rauscher
โ 5
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Justine Curtis
โ 5
Nick is pretty awesome!!!
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Denilson La Cruz
โ 5
Pretty clean gym, good vibes and friendly employees, I recommend it 100%
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Craig Titsworth
โ 4
Great place when it's not crowded or full of high schoolers. The punching bags upstairs are annoying because it's right by a lot of cardio equipment so you've got to hear all the boxers beating the brakes off a bag during your cardio ride.
Good place overall.
Source: Google
Veronica Vallejo
โ 5
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Jacob McBride
โ 5
Great gym and community
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Tyler McBride
โ 5
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Logan Henry
โ 5
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Arjocel Lapinid
โ 5
Great gym and super friendly staff
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Julio Nestor Lobatos Moreno
โ 5
The best is Bryan!!
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etuk1078
โ 5
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Brian Rollison
โ 5
This place is absolutely my favorite gym to go to. The staff is helpful and amazing. Helping me on my weight loss hour ey like no other.
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Baeja Morris
โ 5
Great gym! Clean weights and facility. Awesome staff!
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Evan Curtis
โ 5
Awesome gym! 10/10
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Brookie Starks
โ 5
Key is amazing & helped me so much
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Austin Greene
โ 5
Went on a visit to this gym and Tim sold me on it immediately. Canโt wait to start my fitness journey here.
Source: Google
Luis Verdugo
โ 5
Great atmosphere, good vibes, nice equipment, and awesome staff. Bryan helped me out at the front desk. He was very helpful.
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Dean Palermo
โ 5
Key helped me fine my keys! Great staff!
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Nora Castillo
โ 5
Tim was super friendly and great customer service! This gym is clean , nice, and affordable! I definitely recommend this gym and come talk to Tim!
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Jasmine Lopez
โ 5
Tim was very informative and kind canโt wait to come back!
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Ferman Washington
โ 5
I appreciate yโall for everything yโall help me with so much.
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Key Thompson
โ 5
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Madison Hernandez
โ 5
Very clean and neat and the people here are nice so are the gym employees. Shout out to key.
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Jace Rhoden
โ 5
Great gym, great patrons and employees! Brian greets everyone and makes it a very welcoming environment. Love being a part of Texas family fitness!
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Jessica Alvarez
โ 5
Great facility! Staff is great and Brian is always nice and super helpful! Definitely recommend.
Source: Google
Jonathan Mondragon
โ 5
Bryan is very helpful and knowledgeable about the equipment in the gym.
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Michael Tinajero
โ 5
great place to workout all staff are awesome, brian is super cool and helpful
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August Co
โ 5
Been a member for a year. Nothing negative I could say. Read all prior reviews. Except for the turnovers of employees, it's a nice facility/gym. The name of the facility notates a lot. Keep u!
Source: Google
OkcMontee_ 700
โ 5
Absolutely wonderful and very motivational coming into they building and makes me want to be here daily.
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Jackson Lord
โ 5
Tim did a great job showing us around and answering any questions we had. Gym is big and very clean.
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Tom Mulanax
โ 5
Tim is the man!
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Lidia Pierce
โ 5
Tim is very kind and helpful
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Joshua Latham
โ 5
Tim was great, he showed us around and answered all our questions
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Andres Zuniga
โ 5
Great facility and very attentive staff. Timโs the man!
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Heather Colman
โ 5
The staff and facilities are wonderful! Tim is very helpful and accommodating in the membership process and answering any questions.
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Danielle Spedale
โ 5
Great equipment, great people who take the time to listen to what your fitness needs and long-term goals are. Accommodating and approachable too!
Source: Google
Kathryn Lindsey
โ 5
Great gym with a new staff, give it a chance despite other reviews and definitely ask questions. They are there to help you!
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Alex Betancourt
โ 5
Brian was a really friendly front attendant. Helped peak interest in getting full time membership at this gym.
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Nicole Hernandez
โ 1
Avoid getting any sort of membership here! Even if they say itโs month to month and not a contract, IT IS!
I had to cancel my membership the same day I started bc an elderly lady accosted me for asking to use a box that her bag was on and apparently said person has a history of this sort of thing.
I tried canceling my membership that same day but it was never cancelled because no one at the gym knows how to properly cancel a membership. So Hereโs what I found when I attempted to cancel for anyone whoโs going through this nightmare.
First, itโs a law that any membership has a 3 days cancellation meaning you can cancel within 3 days and get a full refund. Second, Every membership (even if it is MTM & they say is not a contract) has a billing cycle of the 15th and has a 30 day cancellation period. So if you cancel August 17th, you still have to pay for August and September (30 day cancellation clause). If you donโt pay those two months or take your cc off your acct, your membership will NOT cancel. DO NOT TAKE YOUR CARD OFF YOUR ACCOUNT OR CANCEL THR CARD OR MISS THOSE TWO LAST PAYMENTS. Their system will automatically see you have a past due for not paying August or September and will charge you late fees and continue your membership until you pay everything past due including late membership fees for Aug, Sept, & any other months it took you to pay August & Sept & late fees for each month. The staff kept giving me the wrong information and it caused me months of fees & late fees until I was able to figure all of this out. Save yourself the headache and just avoid the place ๐
Anyways, Thank you to Lane and Tim for giving me the right information!
Source: Google
K Vela
โ 5
Squat rack platforms can use an upgrade since they're no longer flat from overuse, but still one of the better gyms in the area for free weight training!
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rex hale
โ 3
Very mediocre equipment; mediocre employees
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Sayre Precure
โ 5
We <3 Brian
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Maurice
โ 4
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anthony arredondo
โ 1
Horrible customer service. Iโve gone in twice to cancel my membership and they still keep charging me. Management has no answers or doesnโt even get back to me with answers. Horrible!!!
Source: Google
Randi
โ 5
Went to this gym to look into a membership and was greeted by Lane. He was very knowledgeable about packages and professional. He had a great personality s well. It was a nice gym. It was very clean and had nice equipment. Would definitely come back again.
Source: Google
Chris Coyne
โ 5
Good family vibes. Brian and the rest of the staff are super kind.
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Roderick Vance
โ 5
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Lane Adcock
โ 5
Great experience and mentorship for anyone that is willing to do the work.
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Danny Roberts
โ 1
Lots of hidden fees, and they'll blame and threaten you if you complain about unexpected charges.
We had a scary bad experience here when we were charged a $59.54 fee we didn't expect about a month into our membership. We got a hold of the manager (Lane) on the phone. He explained that they charge this fee to everyone annually. We explained that that's fine that they charge people that, but no one told us about that when we signed up, and the person signing us up never showed us what we were signing and only explained it verbally, and we didn't receive an email copy of the contract. He said that that employee no longer worked there, said they had been fired. He asked what we wanted. We asked if there was anything he could do to make it right, like credit our account. He suddenly threatened to call the police on us (for simply asking), accused us of "extortion", lectured us about reading contract fine print carefully before signing, and said that he would win in court. (No one said anything about going to court before that.) He was combative and unnecessarily escalatory, said we were trying to rob him personally. Swore on the phone. It was a very bizarre and disturbing experience. We couldn't imagine going here after that experience, so we drove over to cancel the contract in person. When you cancel, apparently they charge for an extra month (also stated in the fine print that no one showed us). Doesn't seem like there's any recourse. Seems like they got us good.
Source: Google
JamesT Twerk
โ 5
Use this place daily and brought a buddy in to try it out on a buddy pass - Bryan is the man, great customer service
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KEISHONDRA HAMILTON
โ 5
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Kent Sholars
โ 5
Great location; great price.
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Alondra Martinez Gallegos
โ 4
Garth and Moses always provide a welcoming environment when I walk into the gym!! Very friendly staff that is supportive to its members! 10/10 recommended getting a membership in this location!!
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Ryan Pleasant
โ 5
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I AM MUHUMMAD
โ 5
Great gym, Great environment! Unlike most gyms Iโve been to itโs always clean thatโs a major plus. Thereโs all types of equipment. And itโs always organized. Great people here at the front desk. They are very helpful and inviting. Shout out to Brian, super cool guy man. This one of the better gyms in Dallas for sure for both beginners and those with years of experience.
Source: Google
Daniela Hernandez
โ 5
La atencion al cliente es excelente, Brian siempre ofrece buenos servicios.
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Zach Levine
โ 5
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Kenneth Adams
โ 5
Amazingly clean gym with lots of equipment! There is hardly if ever a wait on what I want to use. There is only one hamstring machine so sometimes it is occupied but there's usually something open nearby so I'll just pop on that for 10 mins and wait till it frees up.
The staff is kind and helpful.
The monthly fee is inexpensive. I got in on a sale. There is a free 2 weeks that you should take advantage of. I got a Father's Day special and it appears that they have major holiday sales regularly.
Source: Google
nick howard
โ 1
REALLY disappointed with the customer service at this location. I left my Garmin watch ($400+) a couple weeks back and called to confirm it was there. Attendant said they had it and come by whenever to get it..
Two weeks later I stop by they and THREW IT AWAY.. The attendant I called never said anything about clearing their Lost and Found every two weeks. They said nothing can be done and it is what it is. Who does that??? I hope one of the trainers is wearing it rather than knowing half my rent was thrown in the trash with no notice...... throw out in 6 months? understandable.... 2 weeks?? utterly ridiculous...
Source: Google
Gil Hernandez
โ 5
I have truly enjoyed my time at this gym while Iโve worked here in Dallas. Great equipment with a wide variety to choose from. Had a training session with Jonathon and he was fantastic, showed me some variations on exercises that I really liked and helped me with mistakes I was making with my form. If I work in Dallas again Iโm definitely coming here again.
Source: Google
Oscar Gonzalez
โ 5
Thank you to brian at the front desk for being helpful and showing me the gym and all the features they have to offer. Need any help brian is your guy!!
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John
โ 5
Damn!!! Iโve been ACTIVE my entire life and somehow caught a cramp in my forearm within the first ten minutes of my workout. I run straight over to Dana and cry for help (I didnโt actually cry, but ykwim). IMMEDIATELY Dana knew what to do, โummm aminos foolโ she proclaimed. I snagged a water bottle, walked back over to Dana, and happily accepted a scoop of amino acid from her. Sure enough, ya boy was back up and running after just a few short minutes of forearm warm-up. Thanks Dana!! You da best!!
Source: Google
Audrey Marquez
โ 5
Super friendly staff, didnโt waste any time on doing the tour and getting a membership started. Gym is clean, and not busy at all
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ella jane
โ 5
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Brenda Gee
โ 1
The machines are very uncomfortable, And are placed so awkwardly. Tried the 15 day pass, and it's a No from me, Also finding parking is horrible. It seems the workout setup is all over the place.
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celine hernandez
โ 5
Great gym, and great front desk too! Brian was very polite and helpful in setting up my guest pass :)
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Mari Rojas
โ 5
Loved working out here ! Bryan was super helpful and this gym has everything I need !
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Isabel Bour
โ 5
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Natalie Gomez
โ 5
Great gym! Always clean when I walk in. Brian at the front desk always takes care of me. 10/10
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Alejandra Montoya
โ 5
Tim the manager was very kind and helpful. The gym is very good.
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Eric Fallad
โ 5
Definitely a gym to recommend, moved here from 24hr fitness and I would say the environment and machines are better for anyone looking to start or continue your fitness journey ๐ค๐ฝ shout out Bryan the front desk employee very helpful.
Source: Google
Alyssa
โ 5
Just moved to Dallas and was looking for a gym to start going to and came across Texas Family Fitness. Super clean facility, very nice staff. Tim was super helpful in helping me find the right membership for myself. Very excited to start coming here
Source: Google
Joseph Jeavons
โ 5
Great gym. Iโm always able to find an open machine or spot or whatnot and I always end up feeling sore the next day. Super spacious and it has a great workout vibe.
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Tres Martinez
โ 5
I am very content with this gym and the help from Brian, he offered excellent customer service and was able to answer all my questions honestly and effectively.
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brandon niemann
โ 1
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JR Amin
โ 5
Love this gym. It's perfect for me. I recently left planet fitness to start working out here. Nothing against PF in general, but TFF offers much more in terms of equipment, classes, and individual workout rooms and space. Membership is very competitive. The only knock, I guess, is that it's not open 24 hrs. I dont work out late at night, so it's perfect for me.
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Evelyn Perez
โ 5
Iโve recently joined TFF, so far it has been nothing but positive. This is a very clean and comfortable gym to have a good workout. Thank you to Brian for always being welcoming and making signing up process easy.
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suraj kalvala
โ 5
I've been a TFF member for many years, and this is one of the better locations! Darius (management), Justin (management), Yassine (trainer), and Andrea (font desk) are amazing and provide great customer support!
Clean gym, good equipment, and overall great atmosphere as well!
Source: Google
Gina
โ 5
Heard from a friend to try out the gym, love this place it has a great atmosphere! Brian at the front desk was really helpful and answered some of the questions I had overall a 10/10 experience!
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ella costabile
โ 5
great gym!! brian is super helpful.
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Jeremy Brown
โ 5
Phenomenal front desk service, brian was very kind and helpful and made sure i was taken care of before my workout!
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Alejandra Rodriguez
โ 5
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