★ 2

I joined The Met a few months ago to try it out and overall it was an ok option for a downtown gym. I will say that for the price point, I didn’t find value in the amenities.

Lockers are not included and require an additional charge. I haven’t been part of a gym before that required a fee for a day use locker.

I joined strictly for the gym access. This review is not reflective of the tennis membership.

Pros: they have some Rogue and techno gym equipment and I never needed to wait for a machine. I would lift after work on weekdays and never saw more than 10 people around.

Cons: need to pay for a locker, locker room is carpet which I found kind of gross, also found several roaches in the locker room the one time I used the sauna in the woman’s locker room, cardio equipment is nothing special but they have a lot of it and it gets the job done.

There is a recovery room which I was told when you book it, you’re the only person who has access to it. That wasn’t true either. One time I was in there with the front door locked and someone, assuming the massage therapist, came in and proceeded to leave the door unlocked. When it was time for me to leave my recovery session, the door was unlocked and anyone could’ve walked in. It left me feeling uneasy because from what I was told when I joined, you have complete privacy in that area. The recovery room is an additional charge and although it’s a good price compared to places like Sudor, you’re better off joining Lifetime Downtown since the cold plunge is included and their locker rooms are much nicer.

After I joined I found it difficult to get in touch with people for cancellation/billing issues. I’m still trying to get my final month’s statement corrected. Everyone that works at The Met is very nice but it just takes a while to get answers/responses and I catch myself having to follow up many times.

I could never get the parking garage system set up to allow for easy entry and had to get a ticket validated every time. They can either give you a 2 hour or 4 hour ticket validation. One time I was at the gym for more than 2 hours, was only given a 2 hour validation ticket and when I left, I was prompted to pay the difference. When you call for help on the intercom system, they won’t help you because the garage management is separate from the gym so I had to reverse, park again, and go up to the gym to get the 4 hour validation.

Now that I finished writing this review I remembered how frustrating being a member here was. The parking situation was really a hassle.

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★ 1

If I try to able, I would like to give zero star very rude person. I never talk with that person anymore

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★ 5

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★ 3

Great courts. Great staff particularly the heard pro who is a great gentleman
My rating simply reflect the inconvenience of traffic to downtown otherwise all is perfect

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★ 5

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★ 5

Great staff, gym equipment and indoor tennis courts.

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★ 5

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★ 5

I have been a member of the Downtown Club for over 40 years. I have seen a lot of positive changes over the years. The staff is amazing and the group fitness classes offer a wide range of choices with amazing instructors. Plenty of cardio machines as well as weight machines and free weights. The food is amazing right down to the smoothies. Highly recommend you go by and take a tour of the facilities.

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★ 5

We've been members at The Met for over 20 years. Excellent and caring staff, favorite place to play tennis and take lessons, good food and facilities. Troy Toole is a superb tennis coach and I enjoy hitting with him twice weekly.

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★ 5

Great club. Member for 40 years. Great service and ambience. Very clean. Thomas Westbrook, general manager is terrific. Listens well!

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★ 5

The trainers are great, especially Erick. Staff is friendly and always welcoming.

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★ 1

If you're considering joining The Downtown Met in Houston, do yourself a favor and don’t. This place is a complete disaster, hiding behind a nice location and slick marketing while delivering some of the worst customer service and member experience you’ll find in the city.

The communication is abysmal — particularly from Sarah and Alicia, who are repeatedly unresponsive and unhelpful. Emails go ignored, questions are dodged, and if you do finally get a reply, it’s vague and often inaccurate. They don’t follow up, they don’t follow through, and unless you ask five or six times, you will not get any clear answers or confirmations. You are constantly left chasing them down just to get the most basic information.

To make matters worse, they will charge you whatever they want, whenever they want — without warning, explanation, or approval. You won’t be notified of fees or changes unless you hunt them down to ask. If you’re offered a credit, promo, or adjustment — take a screenshot and save every email, because they certainly won’t help you figure anything out after the fact. Once you’ve signed up, you’re on your own.

Facility-wise, it's barely above average. Courts are often overbooked, the gym space is mediocre, and amenities are inconsistently maintained. You're paying premium rates for a second-rate experience across the board.

Bottom line: The Downtown Met is a textbook case of mismanagement and indifference. For a place that calls itself a “premier fitness and tennis club,” it operates more like a poorly run pop-up gym with no structure or respect for its members. Look elsewhere — literally anywhere else would be a better use of your time and money.

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★ 5

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★ 4

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★ 1

I can’t believe I pay $300 for this place. It’s lacking a lot of amenities. Their wet sauna has been broken for 2 years. This is a picture of their “filter” water machine. Is disgusting, looks dangerous.This is far from luxury. If I could give it zero stars I would.

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★ 1

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★ 5

Wonderful Club; Director of Tennis, Keith Christman is the best

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★ 5

I recently had the pleasure of visiting the Met Club for the first time and was fortunate enough to be given a tour by Maria, even on her day off. Maria's dedication and enthusiasm were immediately apparent as she warmly greeted us and expertly guided us through the facilities. She was incredibly knowledgeable about the club’s amenities and services, answering all our questions with patience and a genuine smile. Her passion not only for her work but also for ensuring visitors feel welcome was truly commendable. Thanks to Maria, our experience was both informative and delightful. If you’re new to the club or considering joining, I highly recommend seeking out Maria for a tour; her exceptional service is a wonderful introduction to what the club has to offer!

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★ 2

I was a member for about 1.5 years and just recently left the MET. I love the tennis courts here and I have met some great players here, however, other than the 10 courts (all indoor) that are well maintained, it is just an overpriced (you pay $225+/month) average gym that tacks on a lot of extra fees.

There are "group" fitness classes that are taught by awesome instructors but are sometimes canceled last minute and/or with no notice. I put "group" in quotes because it's rare that a class has more than 4 or 5 people attending.

The locker rooms are old, there's no sauna and the steam room sometimes is under renovation for days or weeks at a time. In addition, the cold room in the men's lockerroom has been out of order since I joined 1.5 years ago. They did just recently install a sauna and cold plunge bath in a separate area but you have to pay $75/month extra to use those.

The staff are very friendly all around, but the management does very little to create a sense of community or networking opportunities other than the occasional holiday event (that you likely have to pay extra for and that comes with not enough food or not good food). They put up a new "calendar" of events every month, including the schedule of fitness classes, but it is rarely any different than other months.

Most importantly, it is near impossible to reserve a tennis court at an optimal time unless you reserve a court via the poorly designed phone app at an early morning time 7 days ahead of the court time (the earliest possible time you can reserve). In addition, when I pull the history of my monthly statements, every single one of them says invoice date 04/30/2023, which means you cannot get a subsidy from your employer if your employer offers it and asks for statements as proof.

The golf simulator doesn't work very well -- there must be somthing wrong with the screen.

Lastly, the basketball court is consistently taken over by pickleball players at the most popular times. Also, most of the basketballs don't have enough air in them for when you do have the opportunity to shoot around. There are also a lot of dead spots on the basketball court.

On the plus side, the food at the snack bar/cafe is fresh and good, the gym has 4 pelotons you can use, the gym is never too busy so you can be assured you wont have to wait to use equipment, and the staff make sure the equipment is clean.

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★ 2

Lots of equipment and amenities tend to break consistently and are only fixed with band-aids - the men’s steam room in particular is awesome and one of the gym’s main assets that keeps some OG members from leaving. However, like most other things, this thing breaks all the time and is shut down for extended periods. Management neglects it, of course, and tend to only give lazy answers about the issue. The same goes for the “cold room” in the men’s locker room. This amenity has been shut down for over 2 years now and still has an “out of order” sign on the door. Things like this occur as the membership rate continues to climb…

They currently have staffing issues and the cafe shuts down nearly 2 hours before its intended closing time. Food is OK at best when it comes to their healthy options.

I have been a member for about 5 years now and I can assure you that it has always been like this. I will say that there are lots of great staff that I’ve built bonds with here as well as some great friends that are members. I’m just not sure that management has the gyms best interest in mind. A Lifetime membership is a lot more enticing these days especially with BCBS insurance membership discount.

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★ 1

I was a member here for a year, of course I had to. I was because according to the contract you cannot cancel early and you will be fined. I became a member and then I was stuck . Except for a few employees at the reception and the cafe, who are very nice and kind, the management and customer service department is not very nice, and they just want to take money from you and have nothing to do with the quality of the club. Almost all the devices and equipments are very old and some of them are broken and it doesn't make sense to charge that much. They also increased the monthly charge without notice.I do not recommend it to anyone. For that much money, the service must be way much better which isn’t!!

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★ 4

We had a family reunion in Houston and wanted to organize a family ping-pong tournament - this gym was close. We overall enjoyed the facilities and felt the $25/person day pass was reasonably priced - my only reason for 4 and not 5 stars was that we absolutely couldn't figure out their hours through the Christmas holidays. Nothing announced on their outgoing message if you called, nothing on Google, their website, it was 100% obscure. Eventually we figured that if they're open they would answer calls, so if it goes to voice mail, they're probably not there...

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★ 5

Awesome

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★ 1

Customer service from management is non-existent. Act like they are doing you a favor. Club is ok, cold room has never worked and steam room does half the time. Average club but for the price would go elsewhere. If you want tennis lifetime at the galleria is twice the club and service.
If you try to quit for lack of service they still take your 30 day notice dues and $500 loyalty fee

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★ 5

I play basketball here on the weekdays. Good group of guys and fun place. There’s also a golf simulator I’ve been meaning to try

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★ 5

Great health club, friendly staff, 5 stars

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★ 5

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★ 4

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★ 5

Great staff and best place for indoor tennis.

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★ 5

Love tennis.

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★ 2

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★ 5

Been a member for two years now. Great indoor tennis courts, state of the art workout equipment, a variety of fitness classes, cafe and bar. Membership is great value for everything that you get.

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★ 4

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★ 5

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★ 5

A great place, a lot of options for active exercise. Nice cafe is there too 😀

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★ 3

Been going to this gym for almost 2 years now. This place is top notch. Super friendly staff. Equipment top of the line. Best part is they have a great bball court with great runs throughout the week.

April 2023 update: Having to knock down my rating from 5 to 3 stars because they have decided to allow Pickleball to take over the basketball court. Such a shame.

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★ 5

One of the few places in Texas where you can enjoy an active community of squash players.

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★ 5

Best indoor tennis courts.

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★ 5

Great place

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★ 5

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★ 3

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★ 5

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★ 1

Extremely overpriced for what it is. $200 for a gym without a locker, no pool, no hot sauna, no jacuzzi, cold plunge. When you add the locker and the petty credit card processing fee, you might as well join the brand new lifetime with better amenities and more locations.

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★ 5

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★ 5

Great tennis courts. Front desk people are pleasant and helpful. Wonderful facility!!

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★ 5

This is a great place! Front desk and rest of staff are super friendly!

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★ 5

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★ 5

Great courts and facilities

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★ 5

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★ 5

A clean and open space with a modern feel. The prices seem reasonable for memberships too.

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★ 5

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★ 4

Nice facility.

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★ 5

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★ 5

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★ 5

Great tennis program

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★ 5

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★ 5

The facility is in a great location. The equipment, courts, group activity rooms, restaurant & snack bar, and locker rooms are all marvelous. The staff is wonderful and provide great service with wide smiles.

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★ 5

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★ 5

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★ 5

Consistently one of the best places for indoor tennis in houston.

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★ 5

New equipment, clean locker room, and friendly staff!

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★ 5

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★ 5

Beautiful place

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★ 5

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★ 5

A beutiful place to make workup, relax and have nice time with friends .Every body so nice and respectful.

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★ 5

One of the nicest gyms in HTX.
Great classes, great trainers, great equipment and amenities. Never crowded. Totally worth the price!

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★ 5

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★ 5

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★ 5

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★ 5

Lovely facility. Pricey membership fees, but worth it.

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★ 5

My Tennis Refuge!

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★ 1

Nice members, tennis Pros and most staff.
Tennis courts condition are 6/10.

*One BiG problem here is their “manager - Zac W” “Power hungry, Incompetent and bad decision maker.

**Not sure how this dude was transferred from the Midwest to Houston for this job., what a waste! “He needs to be replaced as several members have complained about him”

Lifetime Galleria tennis center is a better bang for your buck if you’re wanting indoor tennis and better gym management.

Good Luck

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★ 5

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★ 3

I take tennis lessons and clinics here. Great alternative , they are indoors courts when weather is bad. The other is, parking garage is awful, people drive fast, they are ON your tail, and seems like everyone owns a truck in the garage. It makes parking impossible on top of extremely tight parking spots. NEW CARS,... pray you don’t receive a door ding!! 😬 Plan EXTRA time to park and calm your nerves!!

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★ 5

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★ 5

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★ 2

Had a Business Meeting..funny you can tell which Clubs are not use to African-Americans..I laugh because memberships are the same no matter what your Ethnicity. The waiter act as if we were the 1st African-American he ever served without a Caucasian Member. It must change..

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★ 3

Why is it that the parking slips you get at the desk almost never work to get out of the parking garage? Annoying.

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★ 5

To have the pleasure of both indoor tennis courts and an excellent tennis program and extensive selection of sports to choose from is great value for the monthly dues. 🥰

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The bartender was very attentive and a delightfully informed young man to talk to.

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★ 3

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★ 5

Nice place to work out & relax awsome gym

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★ 5

Beautiful, clean club. Phenomenal staff.

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★ 5

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★ 5

Getting better all the time. Good facilities good coaches and staff. Nice place to meet for fun, exercise, food and drinks.

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★ 5

Gr8 environment for the summer!

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★ 5

Best Gym in town

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★ 5

I love this gym - very clean, plenty of equipment, friendly staff, and some of the best locker rooms I’ve ever seen. Plenty of amenities like hair dryers, shampoo, shower gel, razors, mouth wash, towels, etc. The group fitness classes are fun and the personal trainers are excellent. Great spot to work out!

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★ 5

great place

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★ 5

Awesome place. Better than any other gym membership.

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★ 5

Very clean. Great remodel.

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★ 5

Clean, lots of variety of equipment and good spirited staff, we appreciate the facility.

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★ 5

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★ 5

They have a sled. Take all the weight off and pull it backwards for secret gainz

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★ 4

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★ 1

If you wish to cancel your membership only go in person. They will ignore your email or voice mail for months and then bill you for the interim period. They are attempting to extort me for $300. My wife died in December and I explained that the time required to handle her affairs prohibited me from using the club. What is left to be said?

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★ 5

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★ 5

Best indoor tennis courts in Houston

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★ 5

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★ 5

I'm a new member and glad I joined. It's very clean and socially distanced cardio machines. Just getting started but overall very impressed.

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★ 4

Hardly anyone around 10:30am.
Clean!

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★ 5

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★ 5

Best secret in Houston. Been upgraded to resemble a lifetime, really quality machines and equipment. Not crazy busy so it’s a nice place to get things done. More than just a gym with the dining options and hangout areas. Love this place.

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★ 5

Love the gym; just for the love of God please turn your air on. It’s always 80 degrees in here.

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★ 4

Pretty nice set up

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★ 5

Nice facility and friendly service.

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★ 5

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★ 4

Update: the GM called me and talked through a reasonable solution to help members that show up accidentally without a mask. I appreciated the follow and professionalism.

I’ve been a member here for years. Honestly, COVID has changed the service levels and the attitude of the staff. I’d go elsewhere.

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★ 1

Closed for Covid, refused to cancel our membership and charged in full while the gym was closed. We just want a refund for when the gym was closed. There's a huge class action suit against Club Corp, they did this across the country. Ridiculous.

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★ 3

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★ 5

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★ 1

Customer service from their management is very poor and they lack of communication skills. Don’t waste your money and time here.

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★ 1

Worst management experience ever

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★ 5

Love this place

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★ 5

Great gym with great people. I've been a member for 3 years and have enjoyed every minute of it.

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★ 2

This place continues to be a disappointment. About once a month they decide to arbitrarily close the place with ZERO notifications or communication to its members! Which means people show up to a locked door with absolutely no explanation. How hard is it to write a two sentence email and let your members know what you're doing?! Absolutely ridiculous.

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★ 5

This place is great they offer you a lot of amenities and the staff is great. I primarily use the gym which is fully stocked and cleaned regularly I constantly see staff cleaning it. The location is perfect if you work downtown so you can hit the gym before or after work.

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★ 5

Clean, well prepared for re-opening!

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★ 4

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★ 5

Great atmosphere. Eclectic and diverse crowd. Stark contrast with the Houston City Club; dominated by dinosaur tea party type characters. Great tennis facilities and experienced coaches for game improvement. Good fitness equipment.

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★ 5

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★ 5

Very nice facility. Staff is very friendly. Kyle is a phenomenal employee.

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★ 5

hope you enjoy the fans I helped install :)

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★ 5

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★ 5

Love the Met. They make an effort to plan out great activities for kids, like monkey bingo. The fitness equipment is always in top condition and the womens locker room is spotless. Parking can be a problem depending on what time you come in. Overall, this is a great gym in downtown Houston.

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★ 5

We enjoyed the buffet, there’s something for everyone. The service was amazing as expected for the price. Business lunches are always a success when hosted here.

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★ 1

Be careful if you join. They have some good instructors, but the class schedules are unpredictable. From time to time, there are some issues with the locker room. They raise dues without notice and make it very difficult to resign, including having to fill out the paperwork in person in front of staff. They also impose a notice period that is not in the paperwork.

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★ 5

played tennis here; fancy; really nice since they are done with the construction

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

Amazing food. The atmosphere is amazing. The service is great. I recommend this place to others.

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★ 5

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★ 5

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★ 4

Decent facilities. Squash courts have poor lighting and floors are coated with a weird lacquer but they ate in decent shape

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★ 3

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★ 5

Fancy gyms.

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★ 1

If I could give this place zero stars I would. First beware of the features you actually have access too - many are paid even with what used to be their high tier ONE membership! Extremely unresponsive to any requests for info or help even when you are there in person!

Over and above that, they slowly add random things onto your bill, including a fee for using a credit card. Then magically they lose the autopay credit card and will bug you incessantly (I was out of the country and told them that) and then cancel your membership and send collections after you anyways before sending you a method to pay (since they cancelled the account and you can’t use the online system).

The manager is MiA and unresponsive and their corporate offices are less than helpful! Absolutely abhorrent club! At least in Houston the only thing they are useful for is their parking location!

I guess the one star is a handful of their trainers and Cleveland

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★ 5

Large club with 2 bars a popcorn machine..tennis area and plenty of machines. One concerning thing was no women's locker / restroom on the first floor.

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★ 5

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★ 5

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★ 5

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★ 5

Best place in Houston to play tennis. You can, basically, play anytime.

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★ 4

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★ 5

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★ 5

Great tennis venue!

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★ 5

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★ 5

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★ 5

I sub teach yoga and spin at both locations of this amazing place.

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★ 5

Nice club!

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★ 5

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★ 5

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★ 5

Great club....has top of the line equipment...newly renovated

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★ 5

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★ 3

The facilities are good. The squash courts are very good. The restaurant's menu during the weekend could improve a lot in terms of the options. The food is well made but to few choices.

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★ 5

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★ 5

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★ 5

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★ 5

Indoor tennis club, recently renovated, reasonably priced. Active members, many socials, high level of tennis

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★ 4

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★ 5

Love this hidden gem in the heart of downtown Houston

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★ 5

The ability to play tennis essentially whenever I want is amazing. The difficulty of finding a good court in the city is surprisingly hard, especially with random weather events. The gym has everything you need as well, is never "packed" with people, and parking is super easy. The membership price for 2 people is very reasonable for the service that is provided here.

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★ 4

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★ 5

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★ 5

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★ 5

First rate and what an awesome General Manager!

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★ 5

Love this place, good gym and lots of racket sports.

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★ 1

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★ 5

Excellent gym.

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★ 5

Tienen el mejor equipo para cuidar nuestra salud

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★ 5

Great tennis courts

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★ 5

The salad is the BOMB!

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★ 5

Neat, Clean, Professional. Plenty of showers, Squash court, Racket ball court. If you are going to park in the deck, keep parking ticket with you and get it stamped/scanned by front desk so you are not charged. Nice seating area to watch squash games, has complimentary coffee/Tea.

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★ 5

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★ 5

My favorite Saturday mornings are here - spinning class and tennis with hubby

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★ 5

Best gym in Houston. EASILY.

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★ 5

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★ 5

Lunch was excellent and the meeting rooms,were elegant

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★ 5

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★ 4

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★ 5

Love the new golf simulator!

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★ 4

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★ 4

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★ 5

Great place for indoor tennis staff and tennis pros the best

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★ 5

Had a tennis match scheduled here. Convenient parking and nice amenities.

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★ 5

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★ 5

Exercise and Food. Good Combo

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★ 5

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★ 4

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★ 5

This weeek women’s squash tournament

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★ 4

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