★ 1

Just not a positive environment at times because of some of the managers. One I remember is Rhonda who seems very rude to other younger employees and even yelled at one of the workers at the desk. I see other reviews from a while ago about the same thing so hopefully things might finally change.

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★ 5

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★ 1

I’m really disappointed with how the front desk staff is treated at this location. It’s clear the office and management team show little respect toward them, and it creates a really uncomfortable atmosphere. One staff member in particular, Rhonda, has an incredibly rude and unprofessional attitude. Based on what I’ve witnessed, I absolutely would not recommend getting a membership here.

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★ 5

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★ 4

Went to take my son for swim classes and everyone was respectful and asked about him. Felt welcomed and comfortable to have my son and myself there.

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★ 5

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★ 2

I’ve heard great things about this place which prompted me to try it out.

I was extremely disappointed as I waited in the parking lot for over 20 minutes (along with 10+ other members) for the gym to open at their expected opening time of 4:30am. Eventually most of us left just before 5am as it was a waste of time to wait in our cars.

If people are going to pay for a membership, I’d expect the employees to show up for work…

I’ll update this review upon an improved experience. 2 stars because I know members who go during the day and enjoy the environment.

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★ 5

Love this gym! The atmosphere is so inviting!

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★ 5

I can honestly say the Falls is one of the best Gyms I have ever joined. From the moment I walked in, I was greeted by a friendly staff who made me feel welcome. The facility is always clean, well-maintained, and equipped with top-notch machines and free weights. Whether you're into strength training, cardio or group classes, they've got it all. I love the variety of group classes offered- they really help keep my workouts motivating and fun. I would definitely recommend The Falls to anyone looking for a great gym experience!

Source: Google

★ 5

I love working out at the Falls and especially being trained by Sherry Glaser!! She goes above and beyond with her clients, and certainly has with me!!! She’s awesome and The Falls has been an outstanding and convenient place to work out and is so Family friendly in all the many activities it provides for both You and your family!! It’s a great place to workout!!!

Source: Google

★ 5

I 've had nothing but a GREAT EXPERIENCE while working out @The Falls.!!!
My trainer , Sherry Glaser was excellent to make sure I always had great form so I didn't get injured. She would change my workouts so they were never boring.
I found all of the employees most friendly, and willing to help everyone 😊
The gym has awesome equipment and is always very clean.
Definitely a fun place to train a get into shape.
They offer many kinds of group classes, so there is something for everyone no matter your level.
DEFINITELY A GREAT EXPERIENCE!!

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★ 5

Fantastic ownership and staff!

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★ 5

Great place to workout ! Very clean and the staff is always friendly

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★ 5

I Lucas Padilla am incredibly grateful to be part of the falls tennis and Athletic club. From the moment I joined the fitness club, it was clear that the atmosphere was exactly what I was looking for. The athletic trainers that work there are down to earth great people. There unique ability to inspire and motivate others, create an atmosphere that fosters growth and support. One in particular personal trainer there I consider a master trainer. Her name is Sherry Glaser. Sherry hold a unique place in my heart. I respect her compassion and drive in how she caters to her clients and makes everyone feel welcome there who are regulars.

Not only does she possess extensive knowledge of fitness and nutrition, but she also takes the time to understand each individual’s goals and challenges. Sherry’s personalized training programs are tailored to help her clients push beyond there limits while ensuring they maintain proper technique and safety.

What sets the trainers apart at the Falls apart is their genuine care for every member of the fitness club. They takes the time to celebrate their achievements, no matter how small, and is always there to lend an ear when they face obstacles. There positive energy is infectious, and it’s clear that the staff has a significant impact on the entire community.

Thanks to all the personal trainers at the Falls, I’ve not only seen physical improvements, but I've also gained confidence and a deeper understanding of my own potential. I highly recommend the falls for anyone looking for for a trainer who goes above and beyond, not just in fitness, but in life. Other great personal trainers that I’ve come to know at the falls who make you feel like part of the family include Austin & Elizabeth! I recommend the falls for anyone looking for a club that feels like a second home.

Thanks Lucas Padilla

Source: Google

★ 1

The gym is alright, but the business is shady. I would NOT recommend doing business with these guys. I signed up for what I thought was a regular month to month membership, (like EVERY other gym in Lubbock), but when I called to cancel the membership they told me I was in a year long contract with them and would have to pay the whole thing out before I could cancel. The manager I spoke to was very rude and unprofessional. These guys do NOT care about their customers and are only in it for a cash grab. TERRIBLE customer service. I will literally NEVER do business of any kind with these people again.

Source: Google

★ 5

Clean. Nice people that we have met.

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★ 5

This is a great fitness center. I don't play tennis so I won't comment on the tennis courts. The gym side of the business is exceptional. The weight equipment is first class as are the treadmills. The spin studio is the nicest I have been in. I have been a member of numerous Gold's Gyms, YMCA's and independent gyms that offered spin classes and this one by far the nicest. Clean, orderly and the music isn't played so loud you are doing hearing damage in a fifty minute class. The staff at the center haver all been over the top friendly and helpful. Hands down the best gym in Lubbock.

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★ 5

Great hours! Clean. Lots of machines!

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★ 5

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★ 5

Fun at the pool with the grandkids

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★ 5

We did a pool party at the Falls for my daughter’s birthday. Mia and her team provided excellent service and we enjoyed having the cabanas to ourselves. I didn’t have to worry about anything. We got an excellent value for our money. We will definitely book a pool party at the Falls again!!

Source: Google

★ 1

I went in to this gym today because I was interested in a membership to use the tennis courts. The front desk members who helped out were very friendly and welcoming. However the manager “Ronda” was very rude to me and my party. She was condescending, and didn’t even go over membership options. She went out of her way to make us feel unwelcome and dumb for not knowing there policies or prices. I do not recommend this place to anyone if you are interested in tennis courts go elsewhere.

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★ 5

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★ 1

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★ 2

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★ 5

Quiet, convenient, and well kept! Country club feel without the price!

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★ 5

Great club with fantastic equipment and great, welcoming people that are always happy to help!

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★ 5

Best Staff and gym i have ever been too. Pickle-ball is really fun here as well!!! Good environment for sure!!

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★ 1

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★ 5

Friendly staff and members!!

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★ 1

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★ 1

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★ 5

Love the gym, tennis courts, and the pool. Only problem is the fan isn't effective.

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★ 5

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★ 5

i have nothing but compliments for this place
its clean, quiet, well maintained, family friendly, and has all the equipment I need for my workouts. Alan does a great job running the place. PS I checked my gym agreement and it doesnt look like this gym has any connection to trufit? the company on my agreement is abc fitness so maybe they were owned by this company in the past but currently i do not think it is.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

A nice place to go for some tennis and some lessons from one of the wonderful instructors.

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★ 5

Very nice facility! Sign up was easy and fast!

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★ 5

Our daughter plays Tennis here and she loves it.

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★ 5

We love the tennis facilities and staff/coaching is top notch.

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★ 5

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★ 5

Newly remodeled facility with excellent staff and even better members! Feels like I'm home!

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★ 5

Great place for tennis,has really nice courts,and nice people would recommend getting a membership if you like the sport.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Clueless management, questionable sanitation and predatory practices.

My family was initially impressed with the falls before Trufit took over. Then the trouble started. We were excited to try the pool for the season, but was quickly disappointed by the apathetic high school students that staffed the grill / bar and drunken patrons displaying PDA. Further disappointment when we all had rashes after swimming in the pool, not sure what we came into contact with there, but this has never happened before.

Multiple times I called attempting to cancel my membership only to be told that my membership wouldn't expire for a couple of months and would not autorenew. Come to find out that my contract was already expired and autorenewed for months. I could have cancelled at anytime. Their clueless staff cost us several hundred dollars by being deceitful with each cancellation attempt. My fault for taking them at their word.

In short, stay away unless you're desperate for tennis lessons. There are many much better gyms in town.

Source: Google

★ 5

The Men and Women here are great, easy to talk to easy to work with just great people here. Worth the work out.

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★ 5

Friendly staff, comfortable environment all around great atmosphere for working out or swimming with the family.

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★ 5

Great facility, had so much fun. I would recommend anyone who’s trying to get fit and have a great time.

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★ 5

The best place to workout and swim in Lubbock! It’s always so clean and taken care of. They have great classes and equipment. Marti Watts made the joining process so easy and makes you feel like you’re family.

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★ 5

What can I say about The Falls?... It is phenomenal, exceptional and superb! It’s my second home. It’s the perfect combination of serious fitness and warm fellowship. It is the jewel of Lubbock fitness facilities.

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★ 5

Great facility. Very clean.
Particularly enjoy the tennis programs!

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★ 5

This is the most friendly and family oriented place willing to help and answer questions. Marti Watts is very knowledgeable and helpful with questions.

Would recommend this place to everyone I know for a gym.

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★ 5

I love The Falls! It’s such a warm and inviting atmosphere, it feels like home! I’ve been coming here for almost a year and I love the staff and the facility. From the equipment to Child care, hot tub, sauna, and classes, Pickleball, Tennis for adults and children, and summer at the pool what’s not to love?!

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★ 5

great facility, good environment.

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★ 5

great family environment! spent so much time by this awesome pool, and love the clean and nice workout equipment!!!

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★ 5

Great Facility! Amazing people it feels like a family environment!!

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★ 5

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★ 1

The fact that the owner responds defensively to criticism says so much. We are members of Bodyworks (now True fit)and love our 82nd street gym. We added The Falls for the pool, otherwise we are not impressed. This club and frankly all clubs in Lubbock, could learn a thing or two from Verdure or Amarillo Town Club, in Amarillo...both are clubs to be very proud of and both excell at customer service and satisfaction!

Source: Google

★ 1

Terrible customer service. Managers are apathetic to any concerns and are generally unresponsive or unavailable. Won't be renewing my membership here.

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★ 2

Used to be a great gym, spacious enough for the number of people working out. Now that it’s been sold to Bodyworks, they expanded it, painted it bright blue instead of the nice matching neutral colors, put in so much equipment that you literally work out two feet away from the next person and have to get in line for some of the most basic exercises, for a hefty membership fee. Looks like 16 treadmills and one leg press or about. I have been a member for 4 years and I’m quitting. Oh, and you can’t quit on the phone or via website, the website no longer works for updating payment or looking at payment history. You have to go in and talk and explain your reasons for cancelling before they let you.

Added 2 weeks later:
Now that I have cancelled/suspended membership well in advance of the billing date, and Anton promised to process my membership change before the billing date (he had two weeks notice time), I am still being charged a membership fee. Not cool.

Source: Google

★ 1

This gym is way overpriced for what they offer. I wanted to like it because it is conveniently located next to my house. Multiple staff members have been extremely rude to me when I asked for help with simple things like getting a receipt for my monthly dues. Management acts as if they are being hassled if you ask for help with anything and then want to increase how much you pay them every month. Don’t waste your time or money with them there are plenty of gyms in town to choose from.

Source: Google

★ 5

Very professional

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★ 3

Pros: Nice facility, plenty of shaded area around the pool, clean and one of the nicer pools in Lubbock. Nice locker rooms.

Cons: Non central location, I find them to honestly be pricey and a little uppity. It's a gym. It's not a country club, yet they have started calling it a country club. When we first joined 4 years ago, they were calling it a tennis and athletic club, you could enter directly into the pool, and they had overpriced, but affordable
concessions. Over the years, the pool service costs more and offers less. Plus if you're a mom, you have to enter the building and take a gaggle of kids through the locker rooms. It seems like we're getting less for more money every year. I'd rather join an actual country club. This will likely be our last summer.

Source: Google

★ 5

If you are a tennis player, then you should give the Falls a try. There are four well-lit indoor tennis courts and several outdoor courts as well (with lights). There are several nice tennis instructors from whom you or your kids can learn tennis. I don't know much about other services they provide such as fitness class or yoga class, I am only talking about tennis.

Source: Google