★ 5

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★ 5

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★ 1

Terrible, owner isn't helpful at all. Called a month ago to cancel my membership, they charged me again this month. Called to ask why I was charged to which the owner stated he couldn't refund me and I would have to call a corporate number to get it back. What a joke!

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★ 1

Absolutely terrible and incredibly disappointing. Not worth it.

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★ 5

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★ 3

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★ 5

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★ 5

It looks so nice

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★ 5

Great gym! Owner is great, price is very resonable, and the equipment is fantastic.

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★ 4

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★ 4

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★ 5

Place to be...

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★ 5

This is a great no-frills gym with great equipment. If you weight train, this is a great gym. They have small space for some classes.

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★ 1

Not a very good gym at all. And the owner I had to deal with was a coward and wouldn’t come talk to me face to face (even though he was at the gym when I needed to talk to him) long story short I was a member there for about a year and when I signed up they promised me 24 hr access and I would be able to box whenever I wanted. Then they did alot of renovations to the boxing area, closed the door, and decided that the customers had to pay EXTRA to box and one can only go onto the boxing area during staffed hours. As a working class American who has the standard hours of 8-5 I couldn’t make these hours, and I refuse to pay extra for something I was already promised for free. This is just not a very honest Bussiness in my opinion at all.

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★ 5

Love our little gym. Close to home.

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★ 4

Great place for Anna Texas

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★ 5

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★ 5

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★ 4

The gym is great and the people are friendly but the space is tight. Overall I would recommend it.

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★ 1

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★ 1

Worst company ever for customer service. I have called 8 times, left 3 messages, drove up to the store front and I cannot even get ahold of someone to even sign up and pay these people for a membership. Cannot even image how bad it must be to attempt to cancel a membership when I can even get ahold of them to take my money.

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★ 4

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★ 1

The gym has been shut down. The new owner failed to pay rent, utilities and salaries. Further more, members lost 1/3 of the gym to a new cardio boxing program so the weight area is very tight and when its busy (more than 10 people) you can't get around anything. There are 3 other gyms in the area.

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★ 5

Started going here in August of 2021, after almost 9 months of working out I've used 95% of the equipment. The Zoo has great staff, a friendly and inviting environment, and a great location. If you're considering The Zoo I wouldn't hesitate to get a membership.

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★ 4

Excellent little gym! Great people working there! Offer great programs!

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★ 5

I love this gym. Awesome membership price with EVERYTHING you need to achieve a high level of physical fitness and strength. The owner and staff are very personable and make every effort to set you up for success.

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★ 4

Solid gym

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★ 3

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★ 4

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★ 2

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★ 1

Expect trouble when you give this business your credit card information. I tried cancelling this gym back in February only to be given the wrong email address after Caleb wasn't there a few times. After figuring this out a few months later, I went back in to try and cancel in person. After getting yet another email address since Caleb never is there, He was persistent on charging me for August even though I was trying to cancel (for the second time) in early July and even explained how I tried cancelling earlier in the year. Now after I refused to pay for a whole month i'm not using, his billing company (which couldn't cancel my membership unless you're 30 days out?) Is very quick at sending the money to collections. Instead of being ethical and working with customers, Caleb would rather have his 28 dollars. Oh well, eventually this kind of customer service will catch up with him and his business as Anna continues to grow. As others have said, Stay Far Away and look at going to the other gym options in Anna, since this gym will surely give you a headache over a decent workout.

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★ 1

I have had an ongoing billing issue with this gym (as many people have) that began 07/13 . Caleb Shoaf has responded ONE time on 07/23 (10 DAYS LATER) with no resolution. I have emailed and called numerous times and the front desk kids are obviously no help.

Do not let them put your card on file , because to cancel or resolve any billing issue Caleb will never respond. He is active on our Facebook community page but can’t respond to his professional email?

The facility itself always has a dirty black floor, all equipment is on last limbs ,only ONE stair master , never have Ac working so this heat… RIDICULOUS!

For 15 a month, planet fitness is better than this faculty and that’s a low bar.

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★ 5

Great Gym with plenty of equipment. Inexpensive membership and 24 hour access.

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★ 5

Great gym! Has everything you need!

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★ 5

Retracted my negative review because the owner is a fair guy, and will make problems into solutions. Thank you! I recommend the Zoo Health Club

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★ 1

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★ 5

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★ 5

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★ 3

The gym is decent. It has all the weights and equipment you need. The bathrooms and showers leave a lot to be desired.

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★ 4

It's the best place I love it

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★ 1

I see why this place is called the zoo because it's run like one when we first signed up six months ago Caleb told us there is no contract no cancellation problems no late fees none of that well we quit going and they kept taking money out of my bank account and refused to refund he told my daughter he was upset because of the way I cancelled the membership I thought there was no membership no contract yeah right just like all the other gyms BS yeah to add to this scam they run their they put $75 on my daughter's credit report what a scam

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★ 5

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★ 3

Gym

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★ 5

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★ 1

Dirty and old equipment🤬

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★ 5

Train to your hearts content!
Everyone is friendly!

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★ 5

Great gym, has everything you need and a variety of accessories, Great value if your looking for a local gym. Caleb Shoaf is a great guy. Talk to him personally, he is very helpful and proactive in fixing any problems.
10/10 I would recommend.

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★ 5

💃💃💃🤗👍🏼

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★ 5

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★ 1

This place is horrible, please don't join this gym. I asked for a replacement key 8 months ago They got my membership dues for the last 8 months I just can't get in. I called the manager and promised they would refund me back 2 months. what a lie! please under no circumstance do not join this place. They're crooks. Plus my dues were supposed to be $10 a month. I have been getting billed anywhere from $16-$46. I am a disabled vetran. I asked to get a new key or cancel my membership. So far they have done neither.

It's funny how this works. I've paid dues for 8 months never got to work out even 1 time and they act like a free key fixes this. I missed a appointment but in 8 months they could have mailed it if it was important to them.

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★ 5

Joined the gym a couple months ago knowing NOTHING! Caleb has helped me lose about 30 pounds so far! Very affordable and awesome facility!

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★ 5

Amazing owner and best deal in town

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★ 1

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★ 4

Good place to work out

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★ 5

Took care of veterans

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★ 5

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★ 5

As a female especially, I LOVE working out here! It's one of the only gyms I have found that is not full of big, douchey guys staring at themselves in the mirror when they're not trying to hit on me and other women. Aside from that amazing aspect, the equipment is great! They have everything from cardio machines, free weights, group classes and even a SAUNA! And for a super great price! Plus the owner makes you feel like you're part of the family. No need to go anywhere else ever again!!

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★ 5

Great location, new equipment and very well priced!

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★ 5

Love the Zumba classes!

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★ 5

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★ 5

I absolutely Love this place . They are always there to help with whatever needs you need . I give this place 10 star actually! Keep being awesome.

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★ 4

Good

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★ 5

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★ 5

Caleb knows his stuff when it comes to supplements, Diet and Cardio. I would highly recommend him to help you lose weight. He can make it fast and seamless for you! Be an Animal at the ZOO!

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★ 5

Best small town gym in Collin County. Local owner who is also a jeeper so added bonus! Already expanded and feels great. Everything you need to get your health journey going full force! Owner is also very knowledgeable about all supplements and extras you might be needing. I highly recommend!

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★ 5

They have expanded it so it has a lot more space for new equipment! The open space really makes a difference. Great coaching to get you motivated.

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★ 5

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★ 5

Amazing owner and gym best bang for buck

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★ 5

Love this place!

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★ 5

Love this place! Great owner and helpful staff. Love that its open 24/7 has everything you need to workout!

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★ 5

Nice atmosphere. Cool down to earth owner who is local! Best place in Anna to get your sweat or swole on!

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★ 4

Nice environment. Excellent equipment. Recently remodeled affording more space and the addition of new equipment makes this gym an excellent place to work out.

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★ 5

Outstanding gym!

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★ 5

Great Gym with awesome pricing !!!

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★ 1

Signed an 18 month contract, 36 months later I’m still being billed. After comtacting multiple times I’m still being charged.

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★ 3

It's ok.. needs updating

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★ 4

It's open 24 hours and it's cheap. The only problem is how small it is. If you go during peak hours it gets crowded quick, but if you can get there any other time it's great.

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★ 4

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★ 5

Love this gym and the environment.

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★ 5

Nice small club.

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★ 5

Friendly environment

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★ 5

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★ 5

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★ 4

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★ 4

I visited this place for the first time today. It was surprisingly accommodating for powerlifters and bodybuilders. Also has cardio equipment. They are currently in the process of remodeling. The guy that I spoke with said they are bringing in a lot of hammer strength equipment and also adding a CrossFit area. I was also surprised to see that they have a sauna here as well. The price was very reasonable. I paid $25 for 1 month.

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★ 5

Love the place, people are very nice.

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★ 5

Gym has everything I need! The owner is one good dude too. Love the Zoo Health club!

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★ 4

Small town living and quaint. Love it

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★ 2

It is not terrible, but over all I think the place is to small and without extra sets of weights and machines, especially for the amount of people that go there.

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★ 5

24hr gym, I can work out when I want on my schedule

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★ 4

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★ 5

Great little gym. 24 hour a day access. Great price. Secure location as well.

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★ 5

Best gym in Anna

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★ 5

Caleb contacted me directly and resolved my issue. The issues stemmed from their billing company peak payment not Zoo themselves. Thank you Caleb you earned those 5 stars!!!

Moved away in January found out was still being charged in Febuary. Called and told them and they stated we still have to charge you for the month. What kind of bull is that? Disputed the charge with my bank now their payment company is harassing me. (Peak Payment) I forget to call the last place I wouldve thought of and they end up being the biggest jack asses of them all. I will never do business with yall again.

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★ 5

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★ 5

Small town gym! Love it.

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★ 4

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★ 5

Great deal

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★ 2

Love everything about the No-Contract deal; however, equipment sucks. Most of the stuff they've got in there is in a serious state of disrepair. The crossfit room was a good idea, but the only two kettlebells they had were stolen a while ago and management won't replace them. When I signed up back in 2014, I was told they were gonna bring a rower in and I have yet to see it. Basically, the only reason people go here is because they have no other choice. I'd rather be charged more and have good equipment, than pay 12 bucks for access to junk equipment.

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★ 1

I was lured by a no contract deal if i paid in advance and did exactly that. They went ahead and decided to take money from my account (since i had a card on file) to make upgrades to their facility without my permission! That is when I decided to terminate my membership (remember, there was no contract and it was supposed to be a month to month membership), why am I getting collection calls from a collection company despite the owner confirming to me that my membership was cancelled? A huge Scam if you ask me.

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★ 1

Still having billing issues, three months straight now...called corporate, as well as local...yet to have call back, or rectify the situation.

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★ 5

Had a billing mishap and was pretty frustrated, but the owner called me directly to work it out. Thanks!

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★ 2

Canceled membership over the phone, but continued to get charged monthly reoccurring charge over our credit card over the past 15 months (my bad, but only because the charge looked too much like a membership to the Fort Worth Zoo), the cost over $500. Called the main office (National Fitness?) and told me I am out of luck since we didn't get anything in writing. Will be talking with the Anna Zoo Health Club staff to see what can be done from their side. Just very frustrated with this situation.

Source: Google